Total 20 Director/C-Level maintenance engineer service job vacancies in Customer Service category in Singapore

The Account Director serves as the primary liaison with senior clients and will manage a team of Account Managers and Account Executives.

Required Skills & Preferred Qualifications:

• Possess minimum 5 years’ experience in advertising and/or marketing communications
• Must have integrated communications experience across TV, print, radio to digital, mobile and social media
• Lead development of strategic execution plans and proposals for IMC’s
• Ability to work collaboratively with internal planning, creative and project management teams to deliver solid work
• Proactively resolve the client’s problems and provide execution ideas
• Good finance controller in quotation and project cost control
• Basic understanding of research methodologies
• Proficient in written and spoken English
• Possess excellent presentation and selling skills

Interested applicants, please send your resumes to [email protected] indicating current and expected salaries.

RESPONSIBILITIES

Strategy
The TB Cash Client Service Management function reports to TB Cash COO. The Client Service Strategy and Initiatives role focuses on delivering our Client Service strategy by supporting and executing key initiatives under the Fit For Growth (FFG) programme to improve client experience, expand our digital servicing offering and deliver project benefits; this includes:

• Defining clear business requirements and target state processes in line with the relevant risk frameworks
• Partnering with technology to deliver a fit-for-client solution and providing end user validation
• Driving client adoption and defining a unified measurement approach that helps us demonstrate success

Business

• Articulate and execute to a structured plan and approach that will enable project delivery and minimise project risk
• Execute the design, build and adoption of digital service functionality across CIB clients and frontline Service teams
• Ensure delivery of business analysis and process design activity in support of FFG transformation initiatives
• Identify opportunities to optimize the current Service Operating model and its processes
• Ensure alignment between the feature / functionality design and broader strategic direction

Processes

• Ensure customer go-lives are accurately captured
• Ensure resource captures the time in clarity on timely manner
• Regular tracking of milestones to ensure the deliveries are on-track as per commitments. Escalate if there are any anticipated delays

People & Talent

• Experience in a transformation programme management capacity (or delivering strategic projects, programs and initiatives) in Banking
• Experience in project and delivery management tools (e.g.: Confluence, Clarity etc.,)
• Experience in Agile project delivery methodology
• Excellent stakeholder management, presentation and communication skills.
• Analytics capability (including modelling skills) with the ability to interpret customer journey data and draw business relevant insights for discussion and decisioning
• Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Ability to engage effectively at multiple levels of the organization, including senior management to deliver programme updates, communicate key risks / blockers and embed change
• Demonstrate appropriate culture and values, embedding a high level of team engagement
• Support the ongoing training and development for professional and personal growth across the team

Risk Management

• Manage changes and reporting in line with all relevant risk management frameworks, where applicable
• Act quickly and decisively to resolve any risk and control weakness, ensure they are addressed and remediated within appropriate timeframes, and escalated through the relevant committees

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
• Support the relevant programme governance forums and processes as required

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the TB Cash Client Service Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

​​​​​​​Key Stakeholders

• Cash Client Service Leadership and teams
• TB COO and Business Heads
• TB Product Heads
• Other CCIB stakeholders
• CIB Technology
• Risk, Legal, Audit and Compliance, where relevant

Other Responsibilities

• Embed Here for good and Group’s brand and values in Cash Client Services

Our Ideal Candidate

• 10+ years of experience in a transformation project lead capacity and/or delivering complex projects or initiatives in a Banking environment
• Strong analytical and problem solving skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form
• Successfully work with multiple stakeholders at different levels of the organization to influence key decisions, deliver project updates, communicate key risks / blockers and embed change
• Ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Excellent presentation and communication skills
• Familiarity with Agile project delivery and project management disciplines is preferred

Role Specific Technical Competencies

• Problem Solving and Analytical Thinking
• Effective Communications
• Managing Change
• Project Management
• Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JOB SUMMARY

• This role supports and executes the following under the direction of Director Client Service Strategy and Initiatives

RESPONSIBILITIES
Strategy

• The TB Cash Client Service Management function reports to TB Cash COO. The Client Service Strategy and Initiatives role focuses on delivering our Client Service strategy by supporting and executing key initiatives under the Fit For Growth (FFG) programme to improve client experience, expand our digital servicing offering and deliver project benefits; this includes:
• Defining clear business requirements and target state processes in line with the relevant risk frameworks
• Partnering with technology to deliver a fit-for-client solution and providing end user validation
• Driving client adoption and defining a unified measurement approach that helps us demonstrate success

Business

• Develop a structured plan and approach that will enable project delivery and minimise project risk
• Independently undertake business analysis and process design activity in support of FFG transformation initiatives
• Support the implementation and adoption of digital service functionality across CIB clients and frontline Service teams
• Identify opportunities to optimize the current Service Operating model and its processes
• Ensure alignment between the feature / functionality design and broader strategic direction

Processes

• Ensure customer go-lives are accurately captured
• Ensure resource captures the time in clarity on timely manner
• Regular tracking of milestones to ensure the deliveries are on-track as per commitments. Escalate if there are any anticipated delays

People & Talent

• Experience in transformation project delivery or change management capacity (e.g. delivering strategic projects, programs and initiatives) in Banking
• Awareness of in project and delivery management tools (e.g.: Confluence, Clarity etc.,)
• Awareness of Agile project delivery methodology
• Good stakeholder management, presentation and communication skills.
• Analytics capability (including modelling skills) with the ability to interpret customer journey data and draw business relevant insights for discussion and decisioning
• Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Demonstrate appropriate culture and values, embedding a high level of team engagement
• Ensure ongoing training and development for professional and personal growth

Risk Management

• Manage changes and reporting in line with all relevant risk management frameworks, where applicable
• Act quickly and decisively to resolve any risk and control weakness, ensure they are addressed and remediated within appropriate timeframes, and escalated through the relevant committees

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
• Support the relevant programme governance forums and processes as required

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the TB Cash Client Service Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Cash Client Service Leadership and teams
• TB COO and Business Heads
• TB Product Heads
• CIB Technology
• Other CCIB stakeholders
• Risk, Legal, Audit and Compliance, where relevant

Other Responsibilities

• Embed Here for good and Group’s brand and values in Cash Client Services;

Our Ideal Candidate

• 7+ years of experience in a transformation project capacity and/or delivering complex projects or initiatives in a Banking environment
• Strong analytical and problem solving skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form
• Successfully work with multiple stakeholders at different levels of the organization to facilitate change delivery, identify key risks / blockers and embed change
• Ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Strong presentation and communication skills
• Familiarity with Agile project delivery and project management disciplines is preferred

Role Specific Technical Competencies

• Problem Solving and Analytical Thinking
• Effective Communications
• Managing Change
• Project Management
• Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

The Hilton portfolio of hotels is comprised of 24 industry leading and world-class brands, spanning more than 125 countries and territories. In addition to our flagship brand, Hilton Hotels & Resorts, the portfolio of brands includes Waldorf Astoria, LXR, Conrad, NoMad, Signia, Canopy, Curio Collection, Graduate, DoubleTree, Tapestry Collection, Embassy Suites, Tempo, Motto, Hilton Garden Inn, Hampton, Tru, Spark, Homewood Suites, Home2 Suites, LivSmart Studios, Hilton Club, Hilton Grand Vacations Club, and Hilton Vacation Club. In Asia Pacific, the company has over 800 trading and over 750 pipeline hotels. A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, lead our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio.

What will I be doing?

Reporting into the Vice President, Suites & Focused Service Brand Management - APAC, this position is responsible for day-to-day support in delivering on our brand strategy and priorities for the Focused Service brands in APAC, excluding China (APACx). This includes creating and maintaining differentiation across the brands within Hilton and amongst the competitors through clear positioning, deploying meaningful and locally relevant product and service initiatives and standards that reinforce and reflect the brand personality, managing the innovation cycle of our prototypes and programmatic elements, ensuring long-term brand equity through system management, and supporting enterprise unit distribution strategies.

Setting Strategy

• Director-level thought leadership and strategic support of the VP, Suites & Focused Service Brand Management - APAC and of our key strategic priorities, projects, and initiatives.
• Ability to think strategically at the enterprise level, with the know-how to deliver at the category, brand, regional, and property level.
• Take an entrepreneurial and creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the industry and region to drive brand awareness, preference, and brand love.

Executing for Results

• Deliver competitive, locally relevant products and services aligned with the focused service space as demanded by owners and guests alike. Conduct or collaborate on all activities needed to grow the brand, including research, prototype and design development or optimization, F&B programming, and brand personality localization.
• Lead, manage, and assist with enterprise and brand initiatives designed to enhance the on-property customer experience and drive programs and products that foster a commercial culture across all aspects of the business while adhering to owner friendly economics.
• Work with various enterprise stakeholders to drive innovation, improve integration, increase automation, and develop, create, and implement successful and measurable programs to assist in growing revenue, driving loyalty, improving service culture, delivering on our Customer Promise, increasing profitability, and executing brand and enterprise objectives within all operating models.
• Develop and maintain guides for brand programs and initiatives for successful implementation by hotel teams.
• Conduct cost-benefit analysis for brand standards and programs to ensure they drive guest experience and positive owner returns.
• Work closely with the Development team to ensure a pragmatic approach to new deals while balancing a growth mindset with long-term brand equity and support with presentations and pitches.
• Work closely with Communications team on brand launches, FAM trips, press releases, and brand promotional content.
• Collaborate with HSM on procurement strategies for the Suites and Focused Service Category including product categorization, design packages, program compliance, purchasing platform, etc.
• Create and maintain impactful regional brand storytelling materials for various purposes and stakeholders including prospective and current owners, General Managers, internal audiences, media, etc.
• Monitor holistic brand health and liaise across the enterprise to develop strategies and tactics for trending portfolio opportunities.
• Work with enterprise partners to establish development, operational, and performance reporting standardization and manage the brand’s quarterly business review cycle.

Relationships and Influence

• Ability to build positive relationships both internally and externally; navigate and influence decision makers in a highly matrixed environment; establish and grow strong partnerships and build consensus with diverse, cross-functional collaborators globally.
• Develop strong, positive working relationships with the Country Heads and Ops Leaders, as well as owners, owner representatives, and General Managers to gather feedback, address concerns, and cultivate enthusiasm for brands and support of initiatives. Lead quarterly Brand Connect Calls and GM Panels.
• Capable of representing the brands and someone who promotes and builds excitement for the Focused Service category to a broad range of external and internal stakeholders to include owners, guests, and colleagues.

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

• Demonstrate strong emotional intelligence and excellent communication skills, both written and verbal
• Innate strength to build and maintain positive and productive relationships at all levels of an organization
• Highly organized with ability to prioritize
• Strong time management skills and ability to work independently in a fast paced and agile environment
• Ability to listen, gather critical information, identify opportunities, and problem solve
• Data-driven decision-maker, with an ability to thrive in both strategic and tactical environments.
• Comfortable dealing with ambiguous situations, in setting expectations, and using influence to achieve desired outcomes
  Collaborative team player, politically savvy, and great at building relationships across all levels of the business and with external high-ranking executives
• Ability to author reports, develop and deliver impactful presentations
• Strong project and change management skills with ability to assist with multiple projects at a time
• Working knowledge of Microsoft Office 365 and a demonstrated aptitude for learning new systems
• Absolute discretion and confidentiality regarding sensitive information

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• BA/BS/Bachelor’s degree
• 5 to 7 years of brand management experience in hospitality or parallel industry
• Ability to travel domestically and globally as required, approximately 50%
• Additional regional language will be beneficial

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

About the Role:

We are looking for an experienced and dedicated Service Operations Director to lead and oversee the service operations in Gain City Logistics. He/She shall ensure timely and accurate responds to feedback and take an active role in resolving any issues. You may also be involved in sales, transportation, stock control, warehousing and monitoring the flow of goods.

Responsibilities:

• Develop and implement service and logistics strategies that align with our business goals and customer needs
• Lead and manage high-performing teams across service operations, logistics, and transportation
• Foster a culture of customer-centricity, continuous improvement, and operational excellence
• Drive process improvements, efficiency gains, and cost savings across the service and logistics value chain
• Collaborate with cross-functional teams, including sales, marketing, and finance, to ensure seamless execution and alignment
• Analyse key performance metrics, identify areas for improvement, and implement data-driven solutions
• Ensure compliance with regulatory requirements, industry standards, and company policies
• Review workflow improvements to enhance efficiency and responsiveness
• Establish performance metrics for customer representatives
• Establish service level and requirements for the department
• Develop and implement methods to record, assess, and analyse customer feedback

Requirements:

• Minimum a bachelor's degree in Logistics and/or Supply Chain or equivalent
• Has at least 10 years of management and customer service experience

Overview / Brief

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards

Diversity is part of our DNA. LDC strives to create a diverse and inclusive work environment where people can thrive regardless of gender, sexuality, ethnicity or background.

Sustainability

Sustainable value is at the heart of our purpose as a company

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us.

We are seeking a highly skilled and experienced senior person to lead our enterprise architecture and AI initiatives. A successful candidate will have a global responsibility to lead number of AI initiatives and will also be a senior leader in Singapore to ensure coordination and collaboration across data science and technology talent, aligned with commercial priorities.

Main Responsibilities:

• Lead the coordination and management of our AI team to develop innovative AI solutions that align with LDC business objectives. Oversee multiple AI projects, ensuring timely delivery and adherence to scope.
• Define and implement AI strategies, roadmaps, and timelines in collaboration with various commercial and technical stakeholders. Promote synergies between AI, Data Science and Analytics at a global level.
• Provide technical guidance and mentorship to AI team members. Establish a framework of technical standards and procedures for delivery of AI projects.
• Cultivate external connections with academia and startups to stay at the forefront of AI innovation. Engage with academic institutions to facilitate knowledge exchange and explore opportunities for joint research projects.
• Manage appropriate vendor relationships and workloads effectively.
• Regularly report to executive steering committees on the progress of AI initiatives and ensure their successful implementation.

Experiences:

• At least 10-15 years of relevant working experiences
• Proven experience in leading AI and data science projects, with a strong track record of delivering results
• Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team of professionals
• Experience in managing vendor relationships and overseeing complex projects with multiple stakeholders
• Knowledge of the commodity trading industry and its unique challenges and opportunities is a plus
• Experience in implementing and managing AI centers of excellence
• Familiarity with enterprise architecture frameworks and digital innovation processes
• Previous experience working in a global organization with a diverse and distributed team
• Strong strategic thinking and problem-solving abilities, with a focus on driving business value through technology and innovation
• Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels

Technical Skills:

• Knowledge of data science programming languages such as Python
• Proficiency in data science workbench tools and platforms
• Extensive knowledge of data management and data engineering principles
• Knowledge of enterprise architecture
• Experience with innovation and R&D processes, including the ability to drive and manage research projects

Academics:

• Degree/ Masters in Computer Science/ Mathematics/ Physics/ Statistics/ Economics or related field of study

Change Service Team Lead for Chief Technology Officer Organization

Role Description:

The CTO (Chief Technology Organization) Change Service Lead at Associate Director level will be based in the Singapore Technology Center and will have responsibility to establish a centralized tiered change service function to service to all CTO initiatives and product teams. Service levels will range from self-service for most product teams to full-service for our highest priorities. Change services, including templates, will be based on the Prosci ADKAR methodology. We consider communications one of the major tools to execute on change, so the services will include curation of communication channels and presentation assets, including videos and graphics. The expectation is that the Change Service Lead and the team they lead will be hands-on experts at using both change and communication tools, as well as able to upskill others.

Responsibilities:

Management of Change Service Team

• Manage a small team that will include the Product Manager of our CTO Portal (SharePoint) and a rotating pool of students and Gig based employees across our network of Technology Centers (US, Czech Republic, Singapore and India) to provide services globally.
• Advocate for the use of GenAI in the creation of change deliverables by the change service team and beyond.
• Establish the success criteria for the change services team in partnership with senior level stakeholders.
• Upskill a broader set of CTO employees on change using the Prosci ADKAR methodology.

Qualifications:

• Bachelor’s Degree in Business, Psychology, or a related field.
• Experience in establishing a central service related to change or communications.
• Certification in one or more change management methodologies (ex: ADKAR).
• Portfolio of creative assets, such as videos and graphics
• Experience in managing a team of professionals across multiple geographies.
• Proven experience in leading and managing significant change initiatives, including creating the deliverables personally.
• Deep understanding of change management principles, methodologies, and tools.
• Exceptional communication skills, both written and verbal.
• Ability to clearly articulate messages to a variety of audiences.
• Excellent active listening skills and high emotional intelligence (EQ).
• Enthusiasm and curiosity about applying GenAI to the tasks related to change management and communications.

The Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this contract.

The Service Delivery Director is required to manage a large team of over 100 resources and have strong technical background to manage the complex environment.
 

Project Delivery

• Review the project lifecycle (initiation, plan, execution, completion)
• Review project schedules, quality plans, budgets, and communication and risk management plans
• Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
• Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
• Oversee the implementation of the project with regard to schedules, budget, manpower and quality
• Resolve project overrun issues with Senior Management
• Monitor and report on project management progress
• Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Customer/Vendor Management

• Manage contracts and subcontractors
• Effectively engaged stakeholders in project decisions and execution
• Build long-term customer relationships by anticipating and exceeding customer’s expectation
• Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management

Are you a skilled and driven Marketing and Communications professional looking for an exciting opportunity? Knight Frank, the leading international property consultancy, is seeking a talented individual to join our in-house Asia Pacific marcoms team based at Ocean Financial Centre, Singapore.

About Knight Frank:

With a rich history dating back to 1896, Knight Frank has established itself as a global leader in the real estate industry. We provide expert agency and professional advice across the Commercial, Residential, and Rural sectors. Our extensive network spans over 400 offices in 48 countries, ensuring our clients receive unparalleled service and guidance.

Role Overview:

As a Global Service Line Marketing Director, you will play a crucial role in developing and executing comprehensive marketing strategies to position the Knight Frank Capital Markets team, promote our global flagship research reports, manage client communications, drive social media engagement, oversee regional events, support Public Relations initiatives, curate content, and lead the Capital Markets Marketing Committee. You will work closely with cross-functional teams to ensure effective project management, maintain content calendars, and drive the performance and overall success of marketing campaigns.

Responsibilities

• Research Marketing: Project manage global flagship research report campaigns, including maintaining research and content calendars, and overseeing the marketing and distribution of reports.
• Client Engagement: Develop and execute strategic marketing plans to drive brand positioning, client engagement and lead generation. Develop a framework to prioritise target accounts, create account-based marketing plans, and track progress against marketing and business development activities for regional and global business lines.
• Content Strategy and Creation: Develop content strategies and oversee the creation of engaging and compelling content for various marketing channels, including digital, social media, website, print, and multimedia platforms. Ensure consistent brand messaging and positioning across the network.
• Internal Communications: Develop and implement internal communication strategies to engage, disseminate key information, and align teams across the network. Manage internal communication channels, such as newsletters, Global Life contributions and quarterly town halls.
• Integrated Marketing Campaigns: Plan and execute integrated marketing campaigns, coordinating efforts across different channels, such as email and social media, to maximize their impact and effectiveness.
• Event Planning and Management: Plan and oversee the Capital Markets team events, including conferences, roundtables, and webinars. Coordinate logistics, manage budgets, and ensure events are successful in meeting pre-set objectives.
• Public Relations: Support the rollout of global Public Relations initiatives and drive Public Relations activities to enhance brand visibility of key stakeholders.
• Content: Curate global and regional content that can be utilized for client communications and broker-led communications.
• Team collaboration: Lead and inspire the Capital Market steering committee meetings, actively contributing, providing insights and making recommendations.
• Analytics and reporting: Monitor and analyse marketing campaign performance, KPIs, and ROI. Provide regular reports and insights to the management team, recommending improvements based on data-driven analysis.
• Stakeholder Communication: Build and maintain relationships with key stakeholders, including clients, partners, industry influencers, and vendors.
• Industry Monitoring: Stay updated with industry developments, market trends, and competitor activities to identify opportunities and develop proactive marketing strategies.

Requirements

• At least 8 years of relevant experience
• Strategic Thinker: Ability to think strategically and develop effective marketing plans to drive brand positioning, client engagement, and lead generation.
• Project Management Skills: Capable of managing global flagship research report campaigns, including maintaining research and content calendars, and overseeing the marketing and distribution of reports.
• Real Estate Knowledge and Genuine Interest: A strong understanding of the real estate industry and a genuine interest in the sector are advantageous. Your familiarity with real estate trends, terminologies, and market dynamics will enable you to create content that resonates with our clients and showcases our expertise.
• Strong Stakeholder Management Skills: Effective stakeholder management is crucial in this role. You should possess exceptional interpersonal and communication skills to collaborate seamlessly with internal teams, executives, and external stakeholders. Your ability to gather insights and incorporate them into content creation will contribute to consistent messaging and a cohesive brand voice.
• Positive and Growth Mindset: Demonstrates a consistently positive and embraces challenges as opportunities for learning and development. Maintains a can-do attitude that inspires and motivates others.

Job Description & Requirements

• Overseeing daily service operations, including scheduling, dispatching technicians, and managing workloads.
• Building and maintaining strong relationships with clients, addressing their concerns, and ensuring high levels of customer satisfaction.
• Leading and developing a team of service technicians, including hiring, training, and performance management.
• Managing service contracts, renewals, and upselling additional services.
• Monitoring service department budgets, revenue, and expenses.
• Implementing and maintaining quality control standards for service delivery.
• Overseeing preventive maintenance programs and ensuring efficient repair services

Requirements:

• Min Diploma / Degree in Mechanical Engineering
• Experience in Lift /Elevator is a plus

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume. [email protected]

EA License No: 13C6305
Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About the Role:

We are looking for an experienced and dedicated Service Operations Director to lead and oversee the service operations in Gain City Logistics. He/She shall ensure timely and accurate responds to feedback and take an active role in resolving any issues. You may also be involved in sales, transportation, stock control, warehousing and monitoring the flow of goods.

Responsibilities:

• Develop and implement service and logistics strategies that align with our business goals and customer needs
• Lead and manage high-performing teams across service operations, logistics, and transportation
• Foster a culture of customer-centricity, continuous improvement, and operational excellence
• Drive process improvements, efficiency gains, and cost savings across the service and logistics value chain
• Collaborate with cross-functional teams, including sales, marketing, and finance, to ensure seamless execution and alignment
• Analyse key performance metrics, identify areas for improvement, and implement data-driven solutions
• Ensure compliance with regulatory requirements, industry standards, and company policies
• Review workflow improvements to enhance efficiency and responsiveness
• Establish performance metrics for customer representatives
• Establish service level and requirements for the department
• Develop and implement methods to record, assess, and analyse customer feedback

Requirements:

• Minimum a bachelor's degree in Logistics and/or Supply Chain or equivalent
• Has at least 10 years of management and customer service experience

We are current looking for Centre Director, Family Services for our social service agency. The Centre Director is responsible for the overall management, leadership, and strategic direction of the family services center. It includes overseeing program development and implementation, staff supervision, community engagement, and ensuring the highest quality of service delivery to families.

Responsibilities:

Leadership and Management

• Provide visionary leadership and direction to the Family Services Centre.
• Set strategic directions for the centre/ service in accordance to the mission and vision.
• Oversee and streamline processes to achieve efficiency and effectiveness of the centre

Program Development and Oversight

• Oversee the design, implementation, and evaluation of family service programs.
• Ensure programs are evidence-based and meet the diverse needs of the community.
• Continuously assess and improve program effectiveness.
• Develop marketing and branding plans for organisation.

Staff Supervision and Development

• Recruit, train, supervise, and evaluate Family Services staff.
• Promote professional growth and development opportunities for team members.
• Ensure a supportive and inclusive work environment.

Community and Stakeholder Engagement

• Network with government bodies and other stakeholders towards excellence in service provision and community development.
• Represent the Family Services Centre at community events, meetings, and conferences.
• Advocate for family support initiatives and policies.

Financial Management

• Develop and manage the Family Services Centre budget.
• Ensure financial sustainability through effective budget management and fundraising.
• Pursue funding opportunities, including grants and donations.

Compliance and Quality Assurance

• Ensure all programs comply with relevant regulations and standards.
• Implement quality assurance processes to monitor and enhance service delivery.
• Manage resources prudently within approved budget guidelines set by management.
• Report to the Programme and Service Committee, Board of Directors and MSF periodically on the progress of the programmes/ projects.

Qualifications:

• A Degree in Social Work or related discipline & Diploma in Management.
• Minimum 8 years of relevant working experience, with at least 5 years in a supervisory and service planning capacity.
• Possess strong leadership, analytical, problem solving and planning skills.
• Excellent interpersonal and communication skills to engage various stakeholders.

Only shortlisted candidates will be notified.

(Please refer to the FY24 Skills and Salary Guidelines for the Social Service Sector posted on the NCSS website https://www.ncss.gov.sg/Social-Service-Careers/Sector-Salary-Guidelines)

Sun Ray Scheme

Sun Ray is a centralised scheme administered by NCSS to develop individuals who have strong leadership qualities to lead professional practices and agencies in the social service sector.

To enable a holistic development. there will be structured rotation across social service agencies in different sub-sectors to provide individuals with cross-organisational exposure and support. The exposure will enable those on the Sun Ray to develop broader sector perspectives and gain deep sector knowledge to help the social service agencies that they are deployed to build capabilities and capacity.

What the role is

The Quality Service Branch (QSB), under the Clean Environment Group (CEG), handles cases related to pollution control and wastes management matters. In this role, we are looking for highly-motivated, dynamic and service-oriented individual to handle feedback, appeal and enquiries related to pollution control and waste management related issues. In addition, you will perform a wide range of duties focused on monitoring trends, and data analysis on various types of feedback to support ground operations. You will report to the Senior Assistant Director of CEG/QSB.

You will work in partnership with line departments and operations sections within Pollution Control 1 Division, Pollution Control 2 Division, Environmental Monitoring and Modelling Division and Waste Management Division, to ensure effective handling of feedback and appeal cases received from members of the public and stakeholders.

What you will be working on

You will be responsible for the following:

• Draft reports and replies and handle all cases from People, Private and Public sectors, including complex and sensitive cases, on pollution control and waste management matters in accordance with guidelines and Standard Operating Procedures and within service standards
• Review feedback and collaborate with operations and/or other agencies to understand customer issues where required, to identify gaps in service delivery and drive improvements/changes to service experience, processes, policies, and standards, including communication strategies and replies to ensure relevance and realism to changing customer servicescapes
• Partner, support and contribute to platforms and initiatives aimed at driving service excellence within NEA, for example, service events, newsletter, initiatives, etc.
• Analyse feedback data and garner insights from customer satisfaction surveys to sense and sense-make, and to propose improvement plans.
• Identify key customer segments, provide department-perspective to develop service strategies to meet current and future requirements of the customer segments.
• Provide support and advice to officers on service-related queries, for example, guidelines/SOPs, service standards, case handling, direct cases to appropriate parties, etc.
• Document institutional knowledge on unique cases of feedback for training and future reference
• Identify staff and/or projects eligible for reward recognition and prepare documentation for service award nomination

What we are looking for

• Good understanding of and keen interest on environmental protection issues including pollution control and wastes management issue
• A good team player with excellent communication, interpersonal and investigation skills
• Excellent communication skills and emotional intelligence, with ability to think logically
• Meticulous, good analytical and writing skills, and able to identify emerging issues for quick resolution
• Organised and able to multi-task
• Independent and resourceful with pleasant personality and enjoy working with others
• Highly resilient and able to handle adverse situations and difficult customers
• Self-driven, strong leadership skills and always ready to strive for improvement
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-2-BUKIT-MERAH-CENTRAL/Assistant-Director-Executive-Manager--Quality-Service-Branch----Contract_JR-10000029599-1

• Expansion headcount
• Opportunity for growth
• Leadership opportunity

A financial services client is looking for a Treasury Director to join the team.

Reporting into the Group Treasurer, you will oversee a team of junior treasurers; overseeing the daily treasury activities. This includes cash management, liquidity management, treasury risk and management reporting. As the business is looking to expand, the Treasury Director will also work with the Group Treasurer for any projects relating to treasury risk, policies.

The ideal candidate should have at least 15 years relevant treasury management experience within financial services. Strong leadership skills, ability to challenge difficult situations, good stakeholder management skills and communication skills a pre-requisite for the role.

Look forward to hearing back, thank you.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

The Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this contract.

The Service Delivery Director is required to manage a large team of over 100 resources and have strong technical background to manage the complex environment.
 

Project Delivery
•    Review the project lifecycle (initiation, plan, execution, completion)
•    Review project schedules, quality plans, budgets, and communication and risk management plans
•    Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
•    Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
•    Oversee the implementation of the project with regard to schedules, budget, manpower and quality
•    Resolve project overrun issues with Senior Management
•    Monitor and report on project management progress
•    Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Customer/Vendor Management
•    Manage contracts and subcontractors
•    Effectively engaged stakeholders in project decisions and execution
•    Build long-term customer relationships by anticipating and exceeding customer’s expectation
•    Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development
•    Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
•    Be involved in pre-sale activities

Team Management
•    Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and costs
•    Provide the project team with accurate information about business needs and priorities as well as details about business systems
•    Participate in leadership activities and providing performance feedback and developmental coaching
•    Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management
 

JOB OVERVIEW

Working closely with the Pastor overseeing the “Livingstones” Mandarin Service, the Director provides leadership, and shepherds and nurtures the spiritual growth of the congregation, while ensuring that the ministry work aligns with the overall church direction.

KEY RESPONSIBILITIES

• Plan and oversee the Mandarin ministry and all related activities
• Preach and teach regularly (Sunday services, funerals, and church events)
• Provide spiritual support, counselling, and pastoral care to worshippers
• Guide and work closely with staff and co-workers to plan and execute
• Provide leadership and guidance to all sub-ministries as well as mobilise worshippers to follow church direction
• Identify, equip, mentor, and empower potential leaders as part of leadership development and discipleship training
• Assist in pulpit roster planning
• Do simultaneous translation for Pastors/English-speaking speakers

REQUIREMENTS

• Bachelor in Theology or equivalent
• At least 5 years’ relevant experience in the areas of pastoral care and/or preaching
• Proven leadership ability within a church or ministry setting
• An effective team leader with excellent interpersonal skills
• Ability to minister and connect with people of diverse cultural backgrounds and age groups, including the seniors, families and youths
• Excellent communication skills and effectively bilingual in Chinese and English
• Ability to work independently, matched with good planning and organizational skills
• Willingness to work on weekends and non-traditional schedules

With increasing ministry opportunities and the clear call to extend God’s kingdom, we are looking to expand our staff team. If you feel led by the Lord and want to be part of what God is doing in and through PLMC, we invite you to email detailed resume, together with current and expected salary, to [email protected] .

We regret that only shortlisted candidates will be notified. Thank you.

- Assist Director with necessary paperwork & secretarial work

- Answer and reply to telephone & email enquiries

- Arrange for survey

- Prepare quotations & tender documents

- Correspondence with clients and support the sales team

- Move presentation & management

- Project management

- Prepare folder with necessary documents for individual move

- Update system and liaise with Sales Personnel / Operation Staff / Warehouse Staff for move matters

- Closure of files (all documents are in order and payment received)

- And all other ad-hoc jobs pertaining to local / office / corporate moves

- Compliance with ISO 9001:2015 & FIDI standards

Job Description Summary

Responsible for the architecture of applications. Defines application and technical component composition and interactions which address functional and non-functional requirements. Selects, defines and documents technology choices that best addresses requirements and constraints. Performs viability assessments to analyse and resolve architectural weaknesses. An application architect will need to interact effectively with business stakeholders, project managers, developers, and specialists to oversee the planning and implementation of applications.

Job Overview: As a ServiceNow Architect, you will be responsible for designing, developing, and maintaining ServiceNow solutions to meet the IT service management and business process automation needs of the organization. You will work closely with stakeholders to understand requirements and translate them into efficient and effective ServiceNow solutions.

ServiceNow Architects are key figures in enabling organizations to efficiently manage their IT services and automate business processes. They need a deep understanding of the ServiceNow platform, ITSM, and ITIL practices, as well as strong technical and communication skills to succeed in this role.

Key Responsibilities:

· ServiceNow Design: Design and architect ServiceNow solutions based on business requirements, best practices, and industry standards.

· Customization: Customize and configure ServiceNow applications, modules, and workflows to meet the specific needs of the organization.

· Integration: Integrate ServiceNow with other systems and applications to ensure seamless data flow and process automation.

· Process Automation: Design and implement workflow automation, business rules, and orchestration to streamline and optimize business processes.

· Data Modeling: Develop data models, tables, and relationships within ServiceNow to support data consistency and reporting requirements.

· User Interface (UI): Create user-friendly and intuitive ServiceNow UIs for various applications and modules, ensuring a positive user experience.

· Security: Implement and manage security and access controls in ServiceNow, ensuring data privacy and compliance with security policies.

· Performance Optimization: Monitor and optimize the performance of the ServiceNow platform to ensure it meets user expectations.

· Documentation: Maintain thorough documentation of ServiceNow configurations, processes, and customizations.

· Training and Support: Provide training to end-users and support teams to ensure they can effectively use and manage ServiceNow.

· Upgrades and Maintenance: Stay up to date with ServiceNow updates and patches and manage the upgrade process.

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field.
• ServiceNow certification(s) such as Certified System Administrator, Certified Implementation Specialist, or Certified Application Developer.
• Proven experience as a ServiceNow Architect or a similar role.
• Strong knowledge of IT service management, ITIL processes, and best practices.
• Proficiency in JavaScript, Glide scripting, and other ServiceNow development languages.
• Experience with ServiceNow platform administration and customization.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills to work with cross-functional teams and stakeholders.

Preferred Qualifications:

• Experience with ServiceNow Service Portal development.
• Knowledge of ServiceNow Performance Analytics and Reporting.
• Integration expertise with REST, SOAP, and other web service protocols.
• Familiarity with service management tools and frameworks.

A key senior management position that provides strategic and operational leadership to develop and drive key service outcomes for effective long-term relationships with strategic customers in the region.

Key responsibilities:

• Lead and develop the Team to achieve strong and effective relationship with customers through clear accountable performance measures.
• Create a culture and processes for front-line teams to deliver the programs and achieve the goals and objectives with regards to customer services.
• Inculcate the team with a positive mindset and better understanding of the customers’ environment and expectations.
• Act as the Voice of the Customer across the organisation.
• Facilitate delivery of a Quality Product by adhering to the customer's requirements and contractual work scope.
• Work effectively with all peers to help achieve the Sales & Profitability Targets set for the year.
• Ensure full regulatory compliance and requirements and identification of potential risk issues.

Required Experience:

• A bachelor’s degree in engineering or business administration or equivalent.
• Possess strong knowledge of the aviation industry and a clear understanding of the issues impacting the markets.
• Excellent communication and presentation skills.
• Influential relationships to deliver excellent customer services.
• Demonstrate abilities to motivate the team and communicate with all levels of staff.

Ethos Search Associates Pte. Ltd.

EA Licence No: 13C6655
EA Reg No: R1109557 Rose Ang

I am currently working with a global Medical Device business that are looking for a Field Service Excellence Director for APAC.

This is initially not a people management position but will have a great deal of influence on how individual countries perform their Field Service operations. You will be responsible for liaising with in-country teams (both technical and commercial) to develop the regional strategy, set KPI's, drive improvements and set up an internal help centre to improve the customer experience.

This is a new role for the business so will involve you deciding on your own work as opposed to completing somebody else’s.

The Field Service Excellence Director will be responsible for:

• Develop regional technical service strategies and C.O.E. (Centre of Excellence) models, optimizing cost while ensuring a seamless customer experience.
• Drive global collaboration for business process improvement, streamline workflows, and establish customer feedback mechanisms.
• Lead improvement projects based on strategy and KPIs, ensuring integration of new approaches.

The Field Service Excellence Director will be / have:

• Both hands on technical service experience as well as COE strategic experience
• Degree qualified
• Business Improvement Process experience

If you feel you would be suitable then please apply now.

Interested parties please get in touch with Piers Atkinson via [email protected] or Roselle Cuntapay via [email protected] for a confidential discussion.

Reg No.: R1871342

BeathChapman (Pte. Ltd.)

EA License No.: 16S8112