Total 68 marketing executive job vacancies in Customer Service category in Tampines, North East

About Us

DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

DFI Retail Group is a member of the Jardine Matheson Group.

The Role

• Collaborate and assist the Product Manager in their assigned categories so as to achieve company’s financial goal and objectives, improve market share, customer satisfaction and productivity performances measures for the company
• Co-ordinate and assist in implementing and executing all action plans to achieve category sales, profit and income goal and objectives
• Support Product Manager on all aspects of administration processes for new supplier partners and new product developments
• Ensure cost and price changes is reflected timely
• Ensure new article creation is created timely
• Support in the management of consignment related duties
• Assist in the timely and accurate maintenance of promotions download, obtain sign off for press advertisement
• Support Product Managers with weekly promotion commitment and collations with Operations Team and supplier partners
• Coordination with respective suppliers on administrative updates
• Ensure timely and accurate submission of documents for System maintenance
• Support internal stakeholders and communicate any potential issues that may impact on business operations
• Any other adhoc duties as required

About You

• Diploma or Degree in any discipline
• Preferably 1 year relevant working experience
• Proficient in Microsoft Excel (e.g. Pivot Table, Vlookup)
• Knowledge in SAP is beneficial
• Excellent communication and coordination skills
• Meticulous and detail oriented

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

SuperSteam is a market leader and the top choice for cleaning professionals. We are honoured to receive the prestigious Enterprise 50 award in 2016, which recognises the fifty most enterprising privately-owned local companies in Singapore.

As a fast growing company, we require a Customer Admin Support Executive to champion administrative and operational support to field and indoor technicians.

This position requires you to be precise, meticulous, responsive and sensitive to our customers.

Job responsibilities:

· Assist with customer’s request through phone-in and emails.

· Arrange technicians daily servicing schedules.

· Track and provide direct support to assigned technicians

· Process paperwork and invoices in SAP system

· Monitoring & updating service tickets in field management system

· Follow-up with customers on outstanding open service tickets

What we need:

· Minimum 2 years of experience in a similar field / industry.

· Training will be provided.

· Comfortable with processing paperwork and preparing job schedules.

· Co-ordination works between suppliers, clients and internal teams

· Good team player with positive work attitude

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

Overall Responsibilities:

Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, overseeing access control systems, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service.

Overall Responsibilities:

Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, overseeing access control systems, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service.

Customer Service Excellence and Conflict Resolution

• Greet arriving tenants and guests warmly and professionally, establishing a welcoming atmosphere and initiating a positive and personalized experience from the outset.
• Manage inquiries, both over the phone and in-person, with poise and efficiency, demonstrating outstanding customer service skills and leaving a lasting positive impression.
• Respond promptly and effectively to tenant and guest requests, delivering service excellence and exceeding expectations at every opportunity.
• Handle complaints and suggestions from tenants and guests diplomatically and courteously, transforming challenges into opportunities to enhance the overall customer experience.
• Provide event support, ensuring seamless coordination and execution of events to enhance tenant and guest satisfaction, contributing to the overall success while consistently following and adhering to protocols and SOPs.

Dynamic Service Enhancement and Adaption

• Assist in property business administration with meticulous attention to detail and refined organizational skills, striving to enhance operational efficiency and customer satisfaction through adaptable and dynamic service delivery.
• Develop a comprehensive understanding of available services and facilities, offering helpful advice to effectively address the diverse needs of tenants, visitors, and clients within a constantly evolving environment.
• Embrace additional responsibilities as assigned, demonstrating flexibility and a proactive approach to continually enhancing our service standards while adhering to SOPs and protocols. This includes willingly undertaking various duties as required to maintain seamless operations and uphold customer satisfaction.

Security and Safety Enforcement

• Diligently enforce security plans, protocols, access control plans, and SOPs, embodying a steadfast commitment to safety and order.
• Conduct vigilant security rounding, surveillance, and monitor CCTV systems with a keen eye for potential risks, all while maintaining a welcoming atmosphere.
• Verify and ensure the authorization of all personnel present on the premises, contributing to a secure and customer-centric environment.

Incident Management

• Manage and promptly report incidents through designated communication channels, demonstrating resilience and composure in crisis situations, and prioritizing the well-being and comfort of occupants while strictly following established SOPs and protocols.
• Report breakdowns of facilities or machinery promptly to the relevant teams, ensuring the highest standards of service and functionality.
• Collaborate in fire safety management during drills and incidents, ensuring the safety and satisfaction of our stakeholders.

Requirements:

• Able to commit to Shift Work
• At least 1 year experience in customer service / front desk / concierge.
• Proficient with Administrative software (Eg. Microsoft Office)
• Proven experience in security management or a related field.
• Exceptional communication and interpersonal skills.
• Proficiency in security protocols and access control systems.
• Ability to manage incidents and emergencies effectively.
• Customer service orientation coupled with a polished and professional demeanour.
• Basic understanding of property management and administration.
• Keen attention to detail and adept problem-solving skills.
• Bonus if possess a Class 3 Driving License.

Employee Benefits:

• Uniforms provided
• Additional leaves entitlement
• Performance-based bonuses
• Health and medical insurance coverage

• Recruit volunteers through various channels, including participation in community events, social media campaigns and online platforms to attract new volunteers.
• Develop and implement strategies to enhance volunteer recruitment and retention efforts.
• Conduct comprehensive orientation and training for volunteers to enable them to perform their duties effectively.
• Work closely with Senior Care Centres and Active Ageing team for volunteer deployment based on program needs, as well as volunteers’ preferences and availability.
• Monitor volunteer performance and gather feedback from volunteers, staff and stakeholders to improve volunteer engagement and volunteer management practices and processes.
• Build and maintain strong, positive relationships with volunteers, staff and stakeholders.
• Maintain administrative tasks related to volunteer management, such as maintaining of accurate volunteer records, managing databases and handling relevant correspondence.
• Plan and execute volunteer appreciation events and initiatives, including acknowledgements on social media.
• Coordinate and manage special assignments or projects involving volunteers, such as facilitating research studies, school projects or interviews with volunteers.
• Stay updated on emerging trends and best practices in volunteer management to enhance efficiency and volunteer satisfaction.
• Be available to work on ad hoc weekends to support community events and ensure smooth operation of programs.
• Attend to any other responsibilities and duties assigned by the reporting officer.

Job Holder Requirements and Qualifications:

• Degree or Diploma in any discipline. Certifications in management, social services or related field would be advantageous.
• Preferably with at least 1 year of working experience in volunteer management or a related field
• Strong communication and interpersonal skills

Please send your resume to [email protected] indicating current and expected salary.

We regret that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.

This role will provide administrative and operational support to ensure the smooth admission and discharge of clients.

Location: Tampines Care Home

Client & NOK Engagement Related Scope

• Attend team meetings to discuss and follow up on administrative care referrals for clients where necessary.
• Liaise with external organisations that provide services to meet clients’ and their families’ needs, and refer them to community support organisations if necessary.
• Assist Social Worker to follow up with clients and family members who requires financial assistance.

Administration / Operation

• Participate as part of the administration team to conduct client’s pre-admission, admission and discharge.
• Conduct intake assessment including basic financial counselling and service agreement.
• Establish and confirm source of social facts shown in the social background of all new clients.
• Support Medifund administration and applications in collaborations with Finance and Social Woker.
• Support and work closely with Finance to manage arrears.
• Provide day to day coordination roles and duties between NOKs and Centre.
• Maintain and upkeep administrative documentation of all clients including filing, tracking and updating where necessary.
• Maintain and upkeep Centre’s databases
• Manage and update data into relevant system such as IRMS, ILTC and NMTS.
• Any other duties as assigned by the Reporting Manager/Supervisor

Requirements:

• Diploma in relevant field
• Demonstrate initiatives to identify, plan, develop and implement resourcefulness to find solutions to missing gaps in work processes and mutually benefits stakeholders.
• Good communications and people engagement skills
• Good organisation ability
• Ability to multi-task and eye for details.

Years of Experience Required:

• Candidates without experience are welcome to apply.
• At least 1 to 3 years of relevant healthcare industry experience.

Key Highlights

• 1 year contract renewable basis
• Attractive remunerations and monthly incentives
• Our Contact Centre is located within walking distance from Tampines MRT station.
• Working Hours: 5-day work week from Monday to Friday, 9am to 6pm (Exclude PH/Weekends)

Job Description

Let your passion for service come alive in your profession. You thrive on lending a helping hand in helping those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality and enjoy talking to people, and pride yourself in having a soothing and reassuring voice, you are warmly invited to apply to join our dynamic team.

As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.

You will be required to:

• Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility

• Empathize with customers, and offer clear and relevant advice

• Provide policy recommendations and refer customers to client advisers for more comprehensive explanations

• Perform post-case administration for future reference

Qualifications -

To join us as a Customer Service Officer (Contact Centre), you should:

• Have obtained NITEC cert, diploma or degree in any field. Relevant insurance certification will be an advantage

• Have at least 1 year of experience in customer service, preferably in a contact centre

• Enjoy people engagement and providing sound advice, have patience in dealing with complex problems

• Have strong interpersonal skills and the ability to answer queries clearly over the phone

• Be result-oriented and enjoy seeing tangible results of your hard work

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

COMPANY DESCRIPTION

Middleton International School (MIS) is part of the EtonHouse International Education Group. More than just an affordable school, Middleton offers high-quality international education, and its close-knit community embraces a truly global teaching and learning community.

An inquiry-driven school, Middleton offers a unique blend of the UK National curricula with Singapore-inspired Maths and Chinese in the primary years through the UK-based IPC (International Primary Curriculum). In the middle years, it offers the IMYC (International Middle Years Curriculum) and the Cambridge IGCSE in the secondary years. Students then move on to taking the UK A-Levels in Grade 11 and 12. Students are also offered integrated specialist programmes, including performing arts, PE and ICT, and co-curricular learning to cater to various interests and talents. MIS is also a leader amongst international schools in offering a well-being programme in collaboration with the contentment foundation in the US.

The academic rigour and strong social-emotional learning equip students with the knowledge and skills to be successful, responsible, and caring global citizens.

RESPONSIBILITIES

• Act as first point of contact for visitors
• Meet and greet parents and students, attend to visitors and external vendors
• Perform general administrative duties and data entries to support the school operations
• Attend to phone calls and provide appropriate information on general enquiries relating to the school, school fees and programs
• Support inventory management, sale and purchase of school resources including but not limited to teaching resources, stationery, kitchen supplies, stationery, uniforms and others school resources
• Assist in the management of student information and school info sharing
• Conduct health check for students and assist them to classrooms when they are late
• As and when required, assist with assigned tasks as required

• Minimum qualification of a Diploma with 2 years working experience
• Proficient in Microsoft Office and IT savvy
• Good communication and interpersonal skillsAble to multi-task and work independently
• Cooperative, positive, resilient and respectful attitude towards all community members

Working Location: 2 Tampines Street 92, Singapore 528889

Key Responsibility:

• Handle customer enquiries by providing accurate and timely information on products, services, and lead times.
• Register new customers in system and assist in managing existing customer credit limits.
• Prepare and issue quotations for products and services based on customer requirements, and follow up with customers to secure orders.
• Liaise with internal teams to confirm stock availability, coordinate production schedules, and align on lead times.
• Coordinate and confirm delivery schedules with customers, ensuring all logistics are arranged according to agreed timelines.
• Review and process customer orders, ensuring all necessary details are captured for accurate sales order creation.
• Collaborate closely with Operation Lead to synchronize delivery timelines, ensure stock availability, and manage customer expectations.
• Process customer requests for site activation and part replacements by liaising with Operation Lead to ensure seamless service execution and post-visit follow-up.
• Generate, file and maintain accurate records of customer interactions, orders, and transactions, including quotation, purchase orders, sales orders, delivery orders, reports and invoices.
• Process Request for Invoice and submit invoices to customers, follow up on billing issues, and track payment status to support timely collection.
• Assist in requesting credit block releases and support finance team in ensuring timely payment from customers.
• Provide backup support for sales-related tasks as needed, including customer follow-ups, order tracking, and resolution of any issues that arise.
• Assist with scheduling tasks and help maintain job planner updates for production timelines and service-related jobs.

Requirements:

• 2 to 4 years of relevant experience in customer service, order management, or sales support
• Industry experience in a technical or product-focused environment (e.g., manufacturing, engineering or logistics) is preferred. Candidates without this background will be provided with on-job training and opportunities to develop industry-specific knowledge after hiring.
• Hands-on experience with ERP systems (e.g., SAP) and CRM tools (e.g. Salesforce) for managing customer interactions, order tracking and documentation is highly desired.
• Understanding of full product order lifecycle, including quotation management, inventory checks and delivery scheduling, or a willingness to learn these processes.
• Strong organizational skill with the ability to handle multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skill for professional interaction with customers and internal teams.
• Proactive problem-solving ability to handle customer enquiries and resolve issues independently or escalate when needed.
• Detail-oriented, ensuring accuracy in order processing, documentation, and reporting.
• Team collaboration skill to work closely with other departments to meet customer and project requirements.

Job Description

Responsibilities:

• Provide financial counselling for patients and third party.
• Administer admission and discharge of patients.
• Bill handling tasks, including Mediclaim and deposit collection.
• Handle customers’ enquiries regarding bills.
• Coordinate administrative duties with various stakeholders to ensure smooth operations.
• Perform any other tasks as assigned.

Requirements:

• Diploma or Degree in Finance / Accounting / Business Administration.
• Minimum 3 years of relevant working experience. Preferably with healthcare experience.
• Good interpersonal skills and a team player.
• Meticulous in details and number.
• Training will be provided.

• Recruit volunteers through various channels, including participation in community events, social media campaigns and online platforms to attract new volunteers.
• Develop and implement strategies to enhance volunteer recruitment and retention efforts.
• Conduct comprehensive orientation and training for volunteers to enable them to perform their duties effectively.
• Work closely with Senior Care Centres and Active Ageing team for volunteer deployment based on program needs, as well as volunteers’ preferences and availability.
• Monitor volunteer performance and gather feedback from volunteers, staff and stakeholders to improve volunteer engagement and volunteer management practices and processes.
• Build and maintain strong, positive relationships with volunteers, staff and stakeholders.
• Maintain administrative tasks related to volunteer management, such as maintaining of accurate volunteer records, managing databases and handling relevant correspondence.
• Plan and execute volunteer appreciation events and initiatives, including acknowledgements on social media.
• Coordinate and manage special assignments or projects involving volunteers, such as facilitating research studies, school projects or interviews with volunteers.
• Stay updated on emerging trends and best practices in volunteer management to enhance efficiency and volunteer satisfaction.
• Be available to work on ad hoc weekends to support community events and ensure smooth operation of programs.
• Attend to any other responsibilities and duties assigned by the reporting officer.

Job Holder Requirements and Qualifications:

• Degree or Diploma in any discipline. Certifications in management, social services or related field would be advantageous.
• Preferably with at least 1 year of working experience in volunteer management or a related field
• Strong communication and interpersonal skills

Please send your resume to [email protected] indicating current and expected salary.

We regret that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.

1. Order Management: Processing orders efficiently, ensuring accuracy in order details, and confirming dispatch and delivery timelines.
2. Communication: Providing timely updates to customers about their shipments, including tracking information and any delays.
3. Issue Resolution: Addressing customer inquiries and complaints promptly, investigating issues related to lost or damaged packages, and providing solutions.
4. Coordination with Operations: Collaborating with logistics and warehouse teams to ensure smooth operations and timely deliveries.
5. Customer Support: Offering assistance via multiple channels (phone, email, chat) to answer questions and provide information on services.
6. Feedback Collection: Gathering customer feedback to improve services and address areas of concern.
7. Billing and Invoicing: Assisting customers with billing inquiries and ensuring clarity in pricing and charges.
8. Building Relationships: Establishing rapport with clients to foster loyalty and repeat business.
9. Training and Knowledge Sharing: Keeping up-to-date with logistics trends and training staff on customer service best practices.
10. Reporting: Documenting customer interactions and reporting on service metrics to identify trends and areas for improvement.

• Position : Material Planning/Customer Service Executive (Japanese Speaking) - Up to $6,000 - Tai Seng
• Location : Tai Seng
• Working hours : 5 Days Work Week – Monday to Friday: 8.30AM to 5.30PM
• Salary (commensurate with experience) : Up to $6,000 + AWS + Bonus + Mobile & Transport Claims + Annual Increment + Medical & Dental Benefits + Annual Health Screening + 14 Days AL
• Duration : Perm
• Industry : Semiconductor

Responsibilities:

• Oversee and coordinate the transfer of projects from Japan HQ to the ASEAN region
• Conduct demand planning based on customer’s requirements and forecasts
• Maintain and manage inventory levels optimally
• Collaborate closely with Sales and Customer Service departments for delivery coordination
• Provide accurate and timely reporting of actual and forecasted numbers to suppliers and Japan HQ
• Develop a good understanding of Customer Products and Supply Chain
• Any other ad-hoc duties assigned

Requirements:

• Minimum Diploma in Business Management, Supply Chain or equivalent
• Minimum 3 Years of experience in customer service, purchasing or material planning in the electronics or semiconductor industry
• Proficient in Microsoft Office
• Proficiency in Japanese is mandatory for effective coordination of project transfers from Japan HQ

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Associate Consulting Director (APAC)

Reg no.: R21101247 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

• Position : Front Desk Executive / Customer Service – Up top $2,800 Basic – Tiong Bahru
• Location : Tiong Bahru
• Working hours : 6 Days Work Week - 3 rotating shifts (7AM-3PM, 3 PM -11 PM, 11 PM -7AM) or Permanent Night Shift (11PM-7AM)
• Salary (commensurate with experience) : Up to $2,800 Basic + Meal Allowance + AWS + Performance Bonus + 10 Days Annual Leave (1st Year)
• Duration : Perm
• Industry : Hotel

Responsibilities:

• Perform guests check in or check out according to hotel procedures and service standards.
• Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction.
• Perform cashiering and updating of guest records.
• Handles all incoming calls for guests or internal departments.
• Handles the day-to-day operation of Front Office department.
• Work closely with internal departments to ensure smooth-flowing of operations and to achieve maximum guest satisfaction.
• Any other ad-hoc duties as assigned

Requirements:

• Willing to work weekends & Public Holidays and either 3 rotating shifts or permanent night shift
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
• No experience required!

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Associate Consulting Director (APAC)

Reg no.: R21101247 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

About Us

DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

DFI Retail Group is a member of the Jardine Matheson Group.

The Role

• Collaborate and assist the Product Manager in their assigned categories so as to achieve company’s financial goal and objectives, improve market share, customer satisfaction and productivity performances measures for the company
• Co-ordinate and assist in implementing and executing all action plans to achieve category sales, profit and income goal and objectives
• Support Product Manager on all aspects of administration processes for new supplier partners and new product developments
• Ensure cost and price changes is reflected timely
• Ensure new article creation is created timely
• Support in the management of consignment related duties
• Assist in the timely and accurate maintenance of promotions download, obtain sign off for press advertisement
• Support Product Managers with weekly promotion commitment and collations with Operations Team and supplier partners
• Coordination with respective suppliers on administrative updates
• Ensure timely and accurate submission of documents for System maintenance
• Support internal stakeholders and communicate any potential issues that may impact on business operations
• Any other adhoc duties as required

About You

• Diploma or Degree in any discipline
• Preferably 1 year relevant working experience
• Proficient in Microsoft Excel (e.g. Pivot Table, Vlookup)
• Knowledge in SAP is beneficial
• Excellent communication and coordination skills
• Meticulous and detail oriented

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

• Recruit volunteers through various channels, including participation in community events, social media campaigns and online platforms to attract new volunteers.
• Develop and implement strategies to enhance volunteer recruitment and retention efforts.
• Conduct comprehensive orientation and training for volunteers to enable them to perform their duties effectively.
• Work closely with Senior Care Centres and Active Ageing team for volunteer deployment based on program needs, as well as volunteers’ preferences and availability.
• Monitor volunteer performance and gather feedback from volunteers, staff and stakeholders to improve volunteer engagement and volunteer management practices and processes.
• Build and maintain strong, positive relationships with volunteers, staff and stakeholders.
• Maintain administrative tasks related to volunteer management, such as maintaining of accurate volunteer records, managing databases and handling relevant correspondence.
• Plan and execute volunteer appreciation events and initiatives, including acknowledgements on social media.
• Coordinate and manage special assignments or projects involving volunteers, such as facilitating research studies, school projects or interviews with volunteers.
• Stay updated on emerging trends and best practices in volunteer management to enhance efficiency and volunteer satisfaction.
• Be available to work on ad hoc weekends to support community events and ensure smooth operation of programs.
• Attend to any other responsibilities and duties assigned by the reporting officer.

Job Holder Requirements and Qualifications:

• Degree or Diploma in any discipline. Certifications in management, social services or related field would be advantageous.
• Preferably with at least 1 year of working experience in volunteer management or a related field
• Strong communication and interpersonal skills

Please send your resume to [email protected] indicating current and expected salary.

We regret that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.

As a Customer Experience Executive, you will be responsible for delivering exceptional after-sales customer service, resolving customer complaints, and providing a world class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and positive experience for every customer who reach out to the Service Excellence team for assistance.

Responsibilities:

• Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or Changi airport Group feedback portals, answering questions, and resolving customer’s issues in a timely and professional manner.
• Develop a deep understanding of our after sales service processes, products and services to provide personalized recommendations and solutions to customers.
• Utilize active listening skills to understand customer needs and preferences, and respond accordingly.
• Collaborate with colleagues to achieve customer satisfaction targets.
• Participate in training and development programs to continuously improve customer service skills and product knowledge.
• Analyze customer feedback and provide insights to improve customer experience.
• Develop and maintain a loyal customer base through personalized interactions and excellent service.
• Update to Changi Airport Group QSM team for monthly QSM rewards submission for eligible employees
• Steering and manage Customer’s experience both on line and off line.
• Provide support for end-to-end customer journey including on-site, on-line, social media experience and delivery etc
• Provide and upkeep service recovery protocol.
• Compile and analyse Customer Service related report for monthly reporting to Management.
• Any other ad-hoc assignment as assigned by the Superiors

Requirements :

• Diploma or Degree in relevant business related discipline
• 1 years’ experience in similar role preferred but not compulsory
• Strong written and oral English / Chinese communication skills to communicate with multi-departments, external stakeholders and Chinese speaking customers via email / wechat / whatsapp.
• Pleasant and calm personality is required to excel in this role
• Problem-solving skills and meticulous attention to detail
• Microsoft Office skills in Outlook, Excel, Word and Powerpoint.
• Good organisational and customer service skills
• Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment

Job Purpose

The Supporting Member for Market Development (B2B) - Customer Accounts Acquisition - plays a complementary role in the administrative needs and the initiatives needed for market development, pre-sales and post sales functions.

Working closely with the its department leaders within the Business Development (B2B) department, this individual will be responsible for carrying out for the Team, which includes but are not limited to the general administration and pre meeting/events/exhibition research , preparation and management of backend and post Market Development (B2B) meetings, coordination with relevant parties, contract administrations and data management that are aligned to the Department's lead generation outcomes.

Roles & Responsibilities

1. Lead Generation Support:

• Assist in conducting preliminary market research to gather data on potential leads.
• Maintain and update lead databases, ensuring accuracy and timely input.
• Support the team in qualifying leads based on provided criteria and help prioritize opportunities for follow-up.
• Prepare lead lists and organize outreach efforts, including drafting introductory emails and managing follow-up tasks.

2. Administrative Support for Sales and Proposals:

• Follow Director/ Team Lead on client pitches at times, and assist in the preparation of sales proposals, presentations, and documents required for client pitches and meetings.
• Ensure all documents and presentations are properly summarised, formatted, proofread, and ready for submissions.
• Manage scheduling for internal and external meetings, coordinating with relevant stakeholders and handling logistics such as booking venues or setting up virtual calls.

3. Data Management and Reporting:

• Maintain accurate records of client interactions, meetings, and sales activities in Sales Force, CRM systems or other databases.
• Assist in preparing Sales Force reports on leads, client engagement, and business development activities for internal review.
• Ensure that all contracts and agreements are properly filed and accessible when needed.

4. Support with Funnel Tracking:

• Assist in managing the sales funnel by tracking leads through various stages of the process.
• Provide updates to the team on the progress of leads and ensure timely follow-up actions are taken.

5. Linkedln Sales Navigator and Online Tools:

• Use LinkedIn Sales Navigator and other online tools to help identify potential leads and monitor industry trends.
• Assist the team in outreach efforts through LinkedIn by drafting messages, setting up connections, and tracking engagement.

6. General Administrative Support:

• Handle daily administrative tasks such as document preparation, managing calendars, processing invoices, and responding to routine client inquiries.
• Coordinate with internal teams for document approvals, procurement needs, or cross­ department collaborations.
• Assist with ad-hoc administrative tasks as needed to support business development team's overall objectives.

Qualifications and Other Requirements

• At least a Diploma in Marketing, Business Administration, Psychology or related field
• Some experience in B2B marketing, preferably within the events or related industry.
• Strong analytical skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to meet tight deadlines, think on spot and work in a fast pace environment.
• Creative think and willing to implement new initiatives for improving productivity and efficiencies
• Strong teamwork and collaboration skills to work effectively with cross-functional teams and external partners.

Preferred Knowledge and Skills

• Ability to understand and use Sales Force, LinkedIN Navigator and lead generation tools online

About Us

Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 126 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services. For more information, please visit www.guardian.com.sg. Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

The Role

• Prepare and submit all system maintenance forms before the cut-off time
• Prepare payment requisition
• Prepare monthly billing for claims/promotion/new product listings, & etc
• Liaise with suppliers on promotions forms and claims and settle discrepancies
• Prepare and compile agency format for submission to marketing, store bulletin and letter of authorization to vendors
• Prepare sales report and analysis for Merchandise Manager and Category Manager
• Prepare promotion listing via securing support, consolidation and running tool
• Prepare slides presentation and meeting
• Any other ad-hoc administrative tasks

Requirements

• Min 1 year of relevant experience in retail or FMCG industry
• Dynamic, self-motivated and able to work under pressure
• Possess excellent communication (spoken and written) and interpersonal skills
• Proficient in MS Excel (Vlookup/Piviot Table) and Powerpoint

Benefits

Team Member Discount
Subsidized Medical and Dental Benefits
Training Opportunities
Career Advancement

Location: Tampines North

• Position : Customer Service Executive (Smart home Programming) – Up to $4,500 – EAST
• Location : East – Loyang
• Working hours : Monday to Friday | 9am to 6pm | Saturday 9am to 1pm
• Salary (commensurate with experience) : Basic Up to $4,500 + Performance Bonus + Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Smart Home Appliances

Responsibilities:

• Responsible for processing of customer enquiry through emails and phone calls
• Liaise with customers on their service enquires
• Provide information to inquires about products and services to the customers and scheduling of appointments
• Ensure effective customer service by coordinating service requirements of the customer with other department as necessary
• Assisting to answer clients on smart home programming information

Requirements:

• Minimum of Higher Nitec & Above with at least one year of working experience
• Training on Smart Home Product & Programming will be provided
• Bilingual in English and Mandarin to communicate with Chinese speaking associate.

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

(1) Service Technician (Home Appliances)

KEY RESPONSIBILITIES

1) Provides after-sales technical service on the breakdown, troubleshooting and repair of home appliances (Fridge, Washing Machine, Wine Chiller, etc)

2) Attend to walk-in customers for technical support

3) Handle customers’ enquiries on technical issues

4) Follow up on outstanding issues in a timely manner

5) Spare parts ordering and control

KEY REQUIREMENTS

1) NITEC/Diploma in Electrical/Mechanical Engineering/Air-conditioning & Refrigeration

2) Knowledge & skills in refrigerators, washing machines and other home appliances servicing and repairs

3) Team player, Trustworthy, Customer-oriented and Attention to detail

4) Process class 3 driving licence will be an advantage

5) Computer skills with MS Office applications knowledge

6) Team player, Trustworthy, Customer-oriented and Attention to detail

KEY RESPONSIBILITIES

• Maintain customer satisfaction through face-to-face interactions, phone calls and emails
• Effectively manage a large volume of incoming calls and emails
• Effectively resolve customers’ problems through strong and clear interpersonal dialogue
• Skilfully and calmly manage difficult and angry customers
• Liaise with third-party service contractors for appointment scheduling and spare parts
• Data entry for customer information, feedback, complaints and warranty cards
• Provide after-sales support to sales personnel

SKILLS & QUALIFICATIONS

• Min GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre environment
• Proficient in spoken and written English
• Strong people-handling skills and a keen listener
• Pleasant and strong personality, able to withstand difficult customers
• Ability to multi-task and manage time effectively
• Able to adapt/respond to different types of customers
• A team player with a positive service mindset
• Proficient in MS Office applications
• Knowledge in spare part management will be an advantage

Job Description:

· Execute procurement processes in PCF’s Procurement Management System (PMS), including creation of Small Value Purchase (SVP)/Request for Quotation (RFQ), Purchase Order (PO), Goods Received Note (GRN)

· Work closely with Information Technology Division (ITD) and Procurement department (PRO) on technical issues encountered on PCF PMS

· Coordinate with Finance Division (FID) on payment matters

· Liaise with PRO to execute necessary follow-up actions and ensure proper closure of outstanding cases recorded such as in aging reports

· Work closely with Senior Care Centres (SCCs) and Active Aging Centres (AACs) for procurement and payment related matters

· Manage SCC/AAC staff’s professional development training process including registration, marking of attendance, and account activation via PCF Learning Management System (LMS) and Agency for Integrated Care (AIC) LMS platforms; while taking charge to relevant ensure course fee payments are processed

· Maintain SCC/ACC staff’s training records online

· Procure furniture and equipment for new centres alongside Centre Manager, Senior Nurse, Therapists as well as Admin and Finance team

· Perform grant claim submissions

· Take down minute notes for meetings

· Undertake projects and tasks that might be introduced from time to time

Job Requirements and Qualifications:

· Degree in Business Administration or Economics or Management (minimum Polytechnic Diploma in Business or Management if candidate has excellent career track in relevant experience)

· At least 2 years’ experience in administration, financial or procurement portfolios

· Proficient in Microsoft Office – MS Word, Excel and Powerpoint

· Good team player with good analytical and problem-solving skills.

· Able to multi-task, well organised and meticulous

Please send your resume in MS WORD or apply via APPLY NOW indicating your current and expected salary.

We regret that only shortlisted candidates will be notified.

In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.”

Youth Employment Support (YES) (青年就业辅助) was formed in 2007 to continue imparting to graduates of Metta School with life skills that promote integration, independence and employment.

Our maiden initiative, Arts@Metta (慈光展艺), has as its mission to provide equal access to enriching artistic endeavours for youths with special needs while creating related training cum employment opportunities under a sustainable framework.

As an ECO Officer , the candidate is responsible in the following areas:

Main Responsibilities

• Support the efficient and effective day-to-day operation at ECO@Metta
• Assist in coaching and mentoring alumni as appropriate to improve performance
• To work closely with the team to engage in new product development and establish contacts with vendors and suppliers for product development
• To manage retail activities, including managing corporate projects, public sales and retailers for consignments
• To drive digital initiatives i.e. social media marketing and managing e-commerce platforms
• To help facilitate Corporate Social Responsibility (CSR) events and activities
• To create awareness and identify business prospects and opportunities via roadshows and CSR activities
• To maintain quality service by establishing and enforcing organisation standards
• To handle and manage project related administrative tasks
• Contributes to team effort by accomplishing related results as needed

2. Other Responsibilities

• Assist in any Fundraising event and activities
• Perform any other duties as required and/or assigned by the Manager or Management