Total 59 media management manager job vacancies in Customer Service category in pas wisma geylang serai

Job Responsibilities:

• Identify and pursue revenue enhancement opportunities and marketing initiatives aimed at achieving revenue targets
• Collaborate with internal stakeholders to align campaign objectives with overall business goals, product launches, and promotional strategies
• Define, implement, and continuously refine the customer segmentation strategy and journey
• Identify key customer segments for targeted campaigns and develop personalized messaging strategies to drive engagement
• Monitor campaign performance, analyze data, and report on key metrics such as open rates, click-through rates and conversion rates to optimize results
• Utilize SQL to extract and analyze customer data, providing actionable insights to optimize campaign performance
• Implement A/B testing and data-driven optimizations to improve campaign effectiveness
• Oversee the end-to-end execution of marketing campaigns across email, SMS, app and various other communication channels
• Drive the overall strategy for automating existing campaign segments in alignment with the customer lifecycle journey
• Implement and automate finer aspects such as contact policies at the customer level to enhance the customer experience from BTL interventions, resulting in improved conversion of targeted offers and reduced churn
• Drive the NBO decision matrix and work with Data Science to balance decision tree methods with scientific frameworks
• Ensure effective communication and execution of campaigns and offers to the existing customer base

Requirement:

• Degree in Marketing, Business, Statistics or similar field
• Minimum 3-5 years of work experience in campaign management.
• Understanding of Digital Marketing and Social Media Marketing
• Strong Microsoft Excel & PowerPoint skills
• Good working knowledge of Tableau as well as SQL.

Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Requirements:

• Diploma/Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Job Description:

-Interacting and building relationships with clients to ensure their satisfaction

-Manage Doctor / Nurse relations by follow-up inquiries and any problems.

-Answers and follow-up inquiries from our Doctors and Clients in a timely manner.

-Great professional telephone manner and excellent initiative.

-Handle and resolve clients’ escalated complaints, investigate, evaluate and follow-up on outstanding cases to improve customers’ satisfaction

-Inform clients of unforeseen delays or problems.

-Work closely with all departments to propose and implement positive changes, initiate and execute motivation programs to improve the overall customer experience and service delivery

-Maintaining accurate client records

-Ensure high security and confidentiality of customers’ information in the Company’s database is maintained and in compliance of PDPA Act

- Generate and analyse call statistics, weekly and/or monthly KPIs report for management review, e.g. call answer rate, waiting time, to track the team’s performance

Requirements:

-Diploma in Business Management or equivalent discipline

- Minimum 2-3 years of relevant work experience in supervisory role or similar capacity, medical laboratory or healthcare industry

-Strong leadership, work professionalism, organizational and problem-solving skills

-Excellent interpersonal, and communication (with good command of written and spoken English) skills

- Proficient in MS Office applications and hands-on experience in CRM system

-Knowledge of biomedical/ laboratory terms, test methodologies and schedules will be an added advantage

-Service and results oriented, highly motivated, proactive, positive learning and working attitude with great initiative

-Able to work independently and within teams under tight schedules and pressure

The Customer Voice & Insights Manager plays a critical role in championing the customer perspective.

This role is responsible for gathering, analysing, and interpreting data to provide actionable insights into customer behaviors, needs, and preferences.

The ideal candidate must have a strong background in data analysis and interpretation, customer research, and experience working with cross-functional teams to drive customer-centric decision-making and culture.

Insights from this role will enhance customer experiences at sales and service delivery touchpoints, inform product development, and support targeted marketing strategies.

The individual will be part of the Singtel's Enterprise Marketing & Innovations team.

Make an Impact by:

Customer Data Research & Analysis

• Uphold the governance & integrity of the Customer Experience practice ensuring consistency, quality, and alignment with Singtel’s values and customer expectation.
• Manage research partners to deliver customer experience (CE) research for the Enterprise Segment, ensuring accuracy, quality and timeliness of insights derived from unfiltered, genuine customer voices.
• Monitor and analyse key metrics such as Net Promoter Score (NPS) & Overall Experience (OE) scores to provide insightful analysis and identify areas of improvements.
• Drive targeted NPS and OE related to sales and delivery services.
• Drive, lead and engage relevant stakeholders to establish improvement actions, both at strategic and operational levels. Incorporate feedback loops to regularly review metrics and follow-ups on improvement actions.
• Drive annual CE target-setting exercise. Continuously improve the target setting framework to ensure it stays relevant to the transforming business structure and model to drive and ensure a sustained customer-centricity mindset across the organization.
• Lead quarterly review sessions with senior management to present customer experience insights and improvement action plans in tight partnership with appointed agency partner.
• Implement rigorous data governance protocols to maintain the quality and security of customer data.
• Support market intelligence and insights research initiatives to deeply understand customer needs, behaviours, and preferences by collecting, analysing, and synthesizing customer data across various touchpoints.

Continuous Improvement

• Conduct periodic review of existing research programme (e.g. questionnaires, survey methodologies, etc.) to ensure it stays up to date with industry best practices and implement necessary improvements.
• Drive any tender or RFQ exercises, where relevant, according to Singtel’s procurement guidelines to select the most suitable research partners.

Skills for Success:

• Degree in Business or Arts & Social Science
• Minimum 5-7 years of relevant experience, preferably in ICT or customer experience market research industry
• Strong analytical skills and ability to draw insights from research and translate to action planning for improvement leveraging deep experience in data interpretation and research methodologies
• Ability to manage complex and competing priorities, conflict management and resolution skills required
• Experience in managing cross-functional project
• Abilities to engage at senior management level and yet able to move the working levels
• Proficiency in tools like Excel, SQL, and data visualization platforms (e.g., Tableau, Power BI).
• Good to have experience in synthesising insights from various data sources, including customer feedback, usage data, CRM, and third-party research.
• Good to have experience in translating data into actionable recommendations to improve customer experience, enable sales pursuits and guide product roadmap development & innovation
• Good to be familiar with Medallia dashboard
• Good to be Certified Customer Experience Professional (CCXP)

Job Responsibilities

§ Formulating long-term financial strategies and establishing yearly objectives for the Group

§ Develop and oversee the entire financial functions

§ Regulate accounting systems to assure compliance and efficiencies

§ Coordinate annual audit process

§ Manage annual budgeting and mid-year financial forecasting

§ Tax compliance

§ Provide value-driven and strategic leadership as a member of the management team

§ Present regular financial reports

§ Lead IPO project

§ Liaison with regulators directly to ensure compliance with listing rules (after IPO) and local laws

§ Relationship maintenance with key financial partners in Singapore, Malaysia, Vietnam, Indonesia, Thailand, Burma, Hong Kong, Macau and China etc

§ Overseas travel from time to time

§ Demonstrate a spirit of trust and encourage team building in the work culture

Preferred Qualifications

§ University Degree in Accounting/Finance/Business Administration

§ Knowledge of accounting management is essential

§ Overseas experience e.g., in Malaysia, Vitenam, Indonesia, Thailand, Burma, Hong Kong, Macua or China etc

§ Prior experience working as an Audit Senior or above in Big four audit firms

§ Exposure in a leading role in financial operations of companies in Singapore and Malaysia, Vietnam, Indonesia, Thailand, Hong Kong Macua or China etc

§ Demonstrated ability to handle sensitive information effectively and confidentially

§ Proven leadership capabilities in managing remote teams

§ Possess good business partnering skills with stakeholders across different levels

§ Possess excellent communication and interpersonal skills

§ Ability to thrive well in a complex and fast paced environment

§ An excellent command of both written and verbal in Chinese (Mandarin) and English is essential. (Another language as Vietnamese, Thailand, Cantonese… is an advantage)

§ An applicant who has a strong affinity for accomplishing Company’s vision profoundly is essential.

§ Willing to work on Saturday morning

§ A team player and able to work independently.

§ Able to start work immediately or short notice period (within a month)

Interested candidates may forward your CV to [email protected]. Information will be treated strictly confidential.

JOB DESCRIPTION:

• Troubleshoot and resolve technical issues related to complex machinery and fabrication repairs for both internal teams and external clients
• Negotiate, communicate and build relationships with clients
• Manager tenders, proposals and quotation for projects
• Oversee and coordinate all activities and projects ensuring they are completed on time and within budget
• Monitor progress and ensure contract deadlines and quality standards are met
• Ensure all repair and fabrication work meets client specifications and adheres to the company's quality standard
• Provide regular feedback and formal reports to management on workshop performance and project outcomes
• Recruit, train and manage engineers ensuring they have the necessary skills and training to perform their roles effectively

REQUIREMENTS:

• Proven experience as a Service Manager in shipyards, marine engineering companies or construction industries
• A track record of successfully managing workshop operaitons and projects
• Understand engineering regulations, industry norms and safety requirements
• Degree in Mechanical Engineering or equivalent
• Chief Engineer's license or similar qualifications
• Excellent communication skills for liaising with clients worldwide
• Experience in cost estimation, budgeting and personanel management

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Role – Centre Manager (Kallang Wave Mall)

As Nullspace’s Centre Manager, you are our first point of contact with our current and prospective customers. You play a crucial role in providing course enquiry and enrolment support to our students and their parents. You will also be responsible for planning and optimising our instructor schedule for our training centre classes.

Course Enrolment

• Handle any course enquiries via WhatsApp, email, and phone calls.
• Provide course consultation and customer service to prospective and existing parents.
• Ensure prompt follow-up and closure for all enquiries within 1 working day.
• Maintain proper book-keeping of student registrations.

Manpower Operations

• Plan and manage our course instructors for classes at our training centres.
• Analyse class enrolment data and work with senior management to optimise class schedule and instructor schedule.

Work Arrangement (onsite):

• 4 Weekdays, 10am to 6pm
• Sunday, 1pm to 6pm
• Kallang Wave Mall

Qualifications and Requirements

Applicant must be able to work in a dynamic and fast-paced environment and should enjoy customer service.

• 1-3 years of working experience in communications or administrative support roles.
• Background in education/school/private enrichment enrolment preferred.
• Proficient in Microsoft Excel.
• Must have good organizational skills and meticulous attention to detail.
• Must possess a pleasant personality, excellent communication and interpersonal skills.
• Willing to learn and collaborate with the larger team.
• Excellent command of both spoken and written English.

Role & Responsibilities:

• Lead the customer care team and oversee the daily operations of the customer care team
• Develop intervention strategies to mitigate gaps in service delivery
• Drive customer attraction and retention strategy to improve loyalty
• Audits customer service procedures and trends to determine system improvements.
• Monitor and ensure timely resolution of all customer issues.
• Consistently review on existing service procedures, policies and standards
• Develop and implement changes to improve customer service experience and facilitate organic growth
• Recruit, mentor and develop customer care executives
• Work closely with internal departments to improve service quality and service recovery process
• Perform other administrative duties as assigned

Requirements:

• Bachelor Degree with 2-3 years of relevant experience
• Minimum 1 year of leadership experience
• Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organisation
• Customer-centric mindset with a passion for delivering exceptional experiences
• Strong organisational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment
• Able to work independently and collaboratively in a fast-paced environment

My Client, a private banking is seeking a Trade support to assist in trading related activities.

This function covers a wide range of clients and a complex product range, including equities, fixed income, currency, derivatives and alternative investments. This team has extensive interaction with traders, portfolio managers and other operational teams globally to ensure effective oversight and risk management of existing business activity whilst working to shape and implement solutions for new clients, products, strategies, and system architecture.

Responsibilities

- Holistic ownership and understanding of trading related activities from an Asset Management Operations perspective.
- Trade confirmation and settlement across markets and products in line with internal and external cut offs.
- Trading desk support to include ad-hoc queries as well as ongoing business initiatives.
- Review existing processes to identify inefficiencies within the flows and work with management to drive process changes.
- Build and maintain relationships with the trading desks and other operation teams internally as well as brokers, custodians and vendors externally.

Qualifications

- Bachelor's degree and 2+ years of experience in Operations/Middle Office in the Financial Services industry.
- Experience from an operational perspective in one or more of the following products – Equities, Fixed Income, Futures, IRS.
- Self-motivated and proactive team player, who takes ownership and accountability.
- Strong verbal, written and presenting communication skills.
- Proven analytical thinking and problem solving skills.
- Strong organizational skills and the ability to apply judgement and effectively manage competing priorities in a - fast-paced environment.
- A risk mindset and meticulous attention to detail.
- Proven track record of partnering across teams and an ability to build and maintain relationships.

This position will support scheme implementation which includes reviewing end-to-end processes, monitoring process indicators, managing public communication and stakeholder management.

Responsibilities:

Application Processing and Decision Making

· Process scheme applications, appeals and exceptional cases

· Propose recommendations for appeal cases and seek management’s approval

· Perform checks on points accumulated through active job search conditions

Verification and Due Diligence

· Verify supporting documents

· Conduct checks with external parties, including calling employers,

· contacting medical institutions, cross-checking with CPF Board and MSF on financial situations

Financial Management

· Perform grant disbursements

· Track actual employment status via CPF contribution post-disbursement

Stakeholder Engagement

· Support engagement with physical touchpoints, such as MSF SSOs, e2i career centres, Service SG centres

· Work with stakeholders to address queries and feedback

Process Improvement

· Identify and recommend solutions to enhance WSG's existing processes for improved efficiency and increased data accuracy

Performance Monitoring

· Support tracking of process indicators

Requirements:

• Awareness of various government initiatives related to manpower/training
• Good engagement and time management skills with experience in account/ project management and/or operational role
• Ability to establish and maintain effective relationships with stakeholders
• Good written and spoken communication skills

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

Job Description:

-Interacting and building relationships with clients to ensure their satisfaction

-Manage Doctor / Nurse relations by follow-up inquiries and any problems.

-Answers and follow-up inquiries from our Doctors and Clients in a timely manner.

-Great professional telephone manner and excellent initiative.

-Handle and resolve clients’ escalated complaints, investigate, evaluate and follow-up on outstanding cases to improve customers’ satisfaction

-Inform clients of unforeseen delays or problems.

-Work closely with all departments to propose and implement positive changes, initiate and execute motivation programs to improve the overall customer experience and service delivery

-Maintaining accurate client records

-Ensure high security and confidentiality of customers’ information in the Company’s database is maintained and in compliance of PDPA Act

- Generate and analyse call statistics, weekly and/or monthly KPIs report for management review, e.g. call answer rate, waiting time, to track the team’s performance

Requirements:

-Diploma in Business Management or equivalent discipline

- Minimum 2-3 years of relevant work experience in supervisory role or similar capacity, medical laboratory or healthcare industry

-Strong leadership, work professionalism, organizational and problem-solving skills

-Excellent interpersonal, and communication (with good command of written and spoken English) skills

- Proficient in MS Office applications and hands-on experience in CRM system

-Knowledge of biomedical/ laboratory terms, test methodologies and schedules will be an added advantage

-Service and results oriented, highly motivated, proactive, positive learning and working attitude with great initiative

-Able to work independently and within teams under tight schedules and pressure

Are you ready to make a real difference?

We are seeking a compassionate and driven individual to oversee the daily operations of our special needs programs, supporting individuals with diverse learning needs, aged 3 to 30.

As a Centre Supervisor, you’ll play a vital role in shaping lives and providing essential support to both staff and students.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Location: Changi Road (Nearest MRT Station: Eunos)
Work Schedule: 9:00 AM - 6:00 PM, Mondays to Fridays

Key Responsibilities:

• Daily Operations & Program Management:Manage the daily operations of the centre, ensuring that it runs smoothly and efficiently.
  Develop, recommend, and administer policies and procedures to support centre-wide operations.
  Participate in meetings and committees to communicate information about programs and opportunities for growth.
  
• Staff Supervision & Mentoring:Mentor and guide teachers, helping them understand teaching processes across all programs.
  Collaborate with the education team to review lesson plans, evaluate teaching methods, and assess children’s progress.
  Oversee the daily deployment of both full-time and part-time educators.
  
• Student & Parent Engagement:Liaise with parents on student affairs, including academic and behavioral matters.
  Attend student-parent meetings to discuss progress, achievements, and any challenges.
  Ensure proper attendance tracking for students, especially those under the Student Care Financial Assistance (SCFA) scheme.
  
• Program Development & Enrichment:Coordinate and organize classes, holiday programs, workshops, and enrichment activities, ensuring that all documentation is completed and provided to the relevant persons-in-charge (PICs).
  Oversee volunteer programs, learning journeys, and corporate social responsibility (CSR) activities for adult clients.
  
• Collaboration & Communication:Arrange meetings with educators to discuss program-related issues and improve service delivery.
  Work with the marketing team to curate social media content and enhance the centre’s online presence.
  Liaise with bus drivers to manage student arrivals and departures.
  
• Administrative Duties:Collaboratively conduct enrollment interviews and develop strategies to increase student enrollment.
  Ensure compliance with all approved policies and procedures across programs.
  Manage the planning, scheduling, and coordination of both internal and external events requiring media coverage.

Make a Difference Today

By joining us, you’ll not only be part of a supportive and passionate team—you’ll also help shape the futures of children with diverse needs, empowering them to reach their full potential. Your kindness, patience, and commitment can transform lives in ways you can’t even imagine!

If your heart is set on making a meaningful impact, we invite you to apply and start your inspiring journey today!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Are you ready to make a real difference?

We are seeking a compassionate and driven individual to oversee the daily operations of our special needs programs, supporting individuals with diverse learning needs, aged 3 to 30.

As a Centre Supervisor, you’ll play a vital role in shaping lives and providing essential support to both staff and students.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Location: Changi Road (Nearest MRT Station: Eunos)
Work Schedule: 9:00 AM - 6:00 PM, Mondays to Fridays

Key Responsibilities:

• Daily Operations & Program Management:Manage the daily operations of the centre, ensuring that it runs smoothly and efficiently.
  Develop, recommend, and administer policies and procedures to support centre-wide operations.
  Participate in meetings and committees to communicate information about programs and opportunities for growth.
  
• Staff Supervision & Mentoring:Mentor and guide teachers, helping them understand teaching processes across all programs.
  Collaborate with the education team to review lesson plans, evaluate teaching methods, and assess children’s progress.
  Oversee the daily deployment of both full-time and part-time educators.
  
• Student & Parent Engagement:Liaise with parents on student affairs, including academic and behavioral matters.
  Attend student-parent meetings to discuss progress, achievements, and any challenges.
  Ensure proper attendance tracking for students, especially those under the Student Care Financial Assistance (SCFA) scheme.
  
• Program Development & Enrichment:Coordinate and organize classes, holiday programs, workshops, and enrichment activities, ensuring that all documentation is completed and provided to the relevant persons-in-charge (PICs).
  Oversee volunteer programs, learning journeys, and corporate social responsibility (CSR) activities for adult clients.
  
• Collaboration & Communication:Arrange meetings with educators to discuss program-related issues and improve service delivery.
  Work with the marketing team to curate social media content and enhance the centre’s online presence.
  Liaise with bus drivers to manage student arrivals and departures.
  
• Administrative Duties:Collaboratively conduct enrollment interviews and develop strategies to increase student enrollment.
  Ensure compliance with all approved policies and procedures across programs.
  Manage the planning, scheduling, and coordination of both internal and external events requiring media coverage.

Make a Difference Today

By joining us, you’ll not only be part of a supportive and passionate team—you’ll also help shape the futures of children with diverse needs, empowering them to reach their full potential. Your kindness, patience, and commitment can transform lives in ways you can’t even imagine!

If your heart is set on making a meaningful impact, we invite you to apply and start your inspiring journey today!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Customer Service Manager responsibilities include:

· Enhancing customer service experience in courier services, create engaged customers and facilitate organic growth

· Taking ownership of customers issues and following problems through to resolution

· Setting a clear mission and deploying strategies focused towards that mission

Job brief

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

· Enhance customer service experience in courier services, create engaged customers and facilitate organic growth

· Take ownership of customers issues and follow problems through to resolution

· Set a clear mission and deploy strategies focused towards that mission

· Develop service procedures, policies and standards

· Keep accurate records and document customer service actions and discussions

· Analyse statistics and compile accurate reports

· Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

· Keep ahead of industry’s developments and apply best practices to areas of improvement

· Control resources and utilise assets to achieve qualitative and quantitative targets

· Adhere to and manage the approved budget

· Maintain an orderly workflow according to priorities

Requirements and skills

· Proven working experience as a Customer Service Manager in courier services, Retail Manager or Assistant Manager

· Experience in providing customer service support

· Excellent knowledge of management methods and techniques

· Proficiency in English

· Working knowledge of customer service software, databases and tools

· Awareness of industry’s latest technology trends and applications

· Ability to think strategically and to lead

· Strong client-facing and communication skills

· Advanced troubleshooting and multi-tasking skills

· Customer service orientation

· BS degree in Business Administration or related field

The Service Manager is responsible for enhancing the customer experience for VVIP clients by fostering strong service relationships and acting as the single point of contact for escalated operational issues.

Key responsibilities include overseeing day-to-day fault management for critical incidents, providing regular updates, and ensuring timely resolutions.

The Service Manager will manage the planned maintenance cycle for critical customer services and ensure service performance aligns with contractual agreements.

The Service Manager will conduct monthly network performance reviews, which involve discussing previous meeting minutes, presenting network availability reports, and developing improvement plans for prolonged outages and recurring issues.

The role requires a proactive approach to managing service levels and continuous improvement in service delivery.

• To achieve a high standard of customer service and retaining the customer-base with a stabilized customer network.
• To achieve a “Good and Excellent” survey score for the customer survey via CE customer survey and CSat customer survey.
• Conduct the network performance review with customer(s) monthly and to ensure that the performance of services to customer as agreed in the contract meet the service level agreement.
• Improvements in the service availability (%) and reduction in fault tickets through implementation of service improvement plans; and improvement in subsequent survey score.
• Overseeing the entire planned maintenance cycle for customer’s critical services by coordinate approval for maintenance work and notification

Skills for Success:

• Bachelor’s degree in information technology, Telecommunications, Business Management, or a related field.
• Relevant certifications in service management (e.g., ITIL) are a plus.
• Minimum of 5 years of experience in service management, customer service, or account management, preferably in a telecommunications or IT environment.
• Strong understanding of network management, fault management processes, and service level agreements (SLAs).
• Familiarity with network performance monitoring tools and reporting metrics.

• Oversee the in-house IT flow, ensuring high levels of staff satisfaction through timely and effective support
• Assist with helpdesk support tasks
• Coordinate, plan, and oversee IT-related activities and service delivery to ensure seamless operation and alignment with organizational goals.
• Ensure effective project and change management to deliver solutions that meet technical, functional, performance, and business requirements.
• Collaborate with internal teams and vendors to propose comprehensive technical solutions and key performance indicators (KPIs), ensuring vendors meet contractual obligations for successful project delivery.
• Maintain compliance with established enterprise technology practices and project management standards, ensuring quality and consistency.
• Track key project milestones and adjust project plans and resources as necessary to meet team objectives and deadlines.
• Oversee IT assets, inventory, and documentation to ensure accurate records and efficient operations.
• Facilitate communication across all enterprise areas that affect project scope, budget, risks, and resources, promoting transparency and coordination.
• Manage IT procurement processes, including obtaining quotations, entering procurement details into systems, and ensuring efficient procurement workflows.
• Prepare, consolidate, and review reports and documentation to support project tracking, decision-making, and continuous improvement.
• Perform additional tasks as assigned by management to support overall IT and project operations.


Requirements
• Bachelor’s degree in computer science or IT
• Minimum 8 years of working experiences in IT service delivery or related
• Experience with Microsoft products
• Demonstrated knowledge in Networking, System Administration, cloud-based infrastructure and Cyber Security is a plus
• Knowledge in IT auditing is an advantage
• Team player who can work independently and work well under pressure
• Resourceful, self-motivated, proactive, organized and adaptable to fast changes
• Good communication skills and able to prioritize tasks effectively

- Create job posting on different social media platforms

- Identify and pursue potential members or clients through various sales channels, such as cold calling, networking, referrals and job fairs

- Guide the new members on the registration process in the platform system, job requirements as per client request, payment and benefits

- Job matching of candidates based on the staffing needs and work schedule for clients with our own automated system

- Interviewing and assessing prospective applicants about the responsibilities, groom standards, salary and benefits of the job

- Develop and nurture strong relationships with existing and prospective clients to understand their needs, preferences, and pain points

Job Requirements:

- Excellent interpersonal and communication skills

- Achieving and maintaining targets

- Strong sense of responsibility

- Able to work in a fast-paced environment

- Candidates with prior experiences in manpower outsourcing will be advantageous

Overview

Be part of the exicitng team that creates wonderful memories for her customers. Fast paced working environment yet fun and exciting.

Good career progression opportunities, benefits and attractive renumeration package.

Account Servicing /Customer Support

· Manage Appointments with customers and ensure timely follow-up on all customers’ needs including but not limited to make-up trials, gown fittings/alterations, floral arrangements, product/service add on etc

· Respond to all customer emails, messages and calls in a professional and timely manner, and ensure all customer requests are properly documented and acted upon

· Co-ordinate all necessary with internal & external stake holders for the timely deliverables of customers’ package and needs. This includes scheduling of appointments and management of the internal calendar booking slots with corresponding teams from photography, make-up etc to ensure that the product/service sold to customers are well delivered and received by the customers.

· Handle customer enquiries and resolve any issues promptly in a professional manner

· Ensure payment & collection schedules are administered well. This includes ensuring timely invoicing and upload of data to the ERP Odoo system.

Admin / Operational Duties

· Maintain a clean and organized showroom by practising good housekeeping standard.

· Inventory management of company assets

· Work closely with management to assist and support with Marketing and Promotional activities. This includes and is not limited to awareness programmes on various social media platforms and participation bridal shows and events where you will work closely with management on the thought concept and execution of the events

· Provide feedback on trends to remain competitive in the market

· Handle all other administrative and operational duties as and when required

• Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels
• Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training
• Ensure that follow-up actions are in place to address any gaps in staff competency and weaknesses
• In charge of delegating workflow to Team Leaders and ensure operational needs are forecasted and addressed adequately
• Generate daily, weekly and monthly Operational Health reports to Head of Operations
• To do planning, forecasting, implementing and monitoring of assigned campaigns
• Ensures all standards and procedures are followed and maintained
• Liaise with clients whenever necessary to align campaign-related issues
• Collate and send monthly campaign performance reports to clients and Agape management
• Collate and present relevant weekly operational health data to Head of Operations and provide suggestions to address operational gaps as well as forecasted load.
• Responsible for approving annual leaves of respective CSOs and Team Leaders
• Prepare and conduct daily huddles to cascade timely information to all CSOs
• Attend ad-hoc Train the Trainer sessions whenever new campaigns are onboarded and must be able to transfer relevant information to CSOs via product training sessions
• Other ad hoc duties as assigned.

Requirements

• Min. Diploma holder with at least 3 years of relevant experience.
• At least 3 years of proven experience in people management, customer relationship management and project management.
• Ability to effectively communicate and engage with senior leadership, peers, staff, customers and other stakeholders.
• Good knowledge of Contact Centre Management tools and technology.

Responsibilities:

• Manage service team performing installation, testing & commissioning and maintenance of critical power equipment such as Modular UPS, Lithium Battery, Generators, Switchgears.
• Coordinate installation, preventive and corrective maintenance schedules for all site visits.
• Overseas and control team of Critical Power Engineers/Technicians.
• Serve as the point of contact for the client.
• Support the sales team by serving as the technical subject matter expert on critical power equipment and solutions.
• Create and modify installation and maintenance operational procedures for equipment.
• Assist with any Business Development as needed.

Qualifications:

• Experience with Power equipment within a rail built environment (Uninterruptable Power Supply, Generators, Switchgears, Batteries, etc).
• Extensive knowledge major brands of UPS systems.
• Previous experience managing or leading a big UPS field service team especially in MRT projects.
• Requires excellent verbal, written communication skills & customer relation skills.
• Must be able to provide high level of quality customer service during/after testing & commissioning and after sales service period.
• Requires extensive knowledge of equipment manufacturer’s UPS specifications.
• Must be able to provide necessary pro-active aftersales recommendations to clients.
• Previous experience in the UPS (Modular/Static) experience with Electrical engineering background is a huge plus.

✓ Attractive Salary Package

✓ Basic + Commission

✓ Good Career Progression

Responsibilities:

• Lead, manage, and motivate a team of Salesmen to achieve sales targets.
• Establish clear sales goals and objectives for the team, ensuring alignment with the company's overall targets.
• Regularly assess the performance of salesmen, providing feedback, guidance, and support to help them achieve their targets.
• Provide training and development opportunities to salesmen to enhance their skills and improve sales performance.
• Achieve a monthly sales target of 30 new cars, with both new and used cars contributing to the goal.
• Oversee the management of sales leads, ensuring timely follow-up and conversion of leads into sales.
• Assist salesmen in negotiating deals and closing sales to meet or exceed sales targets.
• Manage the sales department's budget, ensuring expenses are controlled and financial targets are met.
• Prepare and present regular sales reports to senior management, highlighting performance against targets, trends, and areas for improvement.
• Conduct market research and analysis to identify opportunities, threats, and trends in the new and used car markets.

Requirements:

• More than 10 years in the relevant field is required
• Strong leadership and team management skills, with the ability to motivate and guide a sales team.
• Proven track record in sales in the automotive industry, with strong negotiation and closing skills.
• Excellent customer service skills, with the ability to handle customer inquiries and resolve issues effectively.
• Strong analytical skills to assess market trends, sales performance, and financial data.
• Excellent verbal and written communication skills, with the ability to present information clearly and persuasively.
• Strong organizational and time management skills, with the ability to manage multiple tasks and priorities effectively.
• Possessing a valid Singapore driving license is preferred

How to Apply:

Please prepare your updated resume (Include your current salary and expected salary) and email to [email protected] or Whatsapp +65 8512 8044

We regret only shortlisted candidates will be notified.

EA License No: 05C3451

EA Personnel Reg No: R2198644

Ellen Lee Wei Xin

As an ITSM Service Governance Manager, you will be responsible for overseeing and ensuring the effective governance and management of IT services within the organization. You will collaborate with various teams to establish and maintain ITSM processes, policies, and standards to ensure the delivery of high-quality and reliable IT services aligned with business objectives.

The activities include (not limited to):

• to manage the incidents to resolution
• to manage the changes overall coordination
• to record proceedings, capture events, action items and to perform a gap analysis.
• to monitor SLAs and drive incidents to target restoration and resolution deadlines.
• to assist the Service Delivery Manager / Operations Manager on ITSM processes

Make an Impact by

Incident Management

• Point of contact for notification and escalation for issues relating to incidents
• Manage the incident to resolution.
• Record proceedings, capture events, action items and next steps.
• Track progress on action plans provided by Resolver Groups
• Monitor SLAs and drive incidents to target restoration and resolution deadlines.
• Coordinates technical resources during complex incident resolution.
• Engage resources where necessary.
• Assists Resolver Groups to identify and implement the actions required to restore service.
• Issue communications to Stakeholders on the status of incidents
• Validate Priority of Incidents
• Maintain governance over Incident Management process.
• Raise change records where appropriate.
• Arrange Conference calls and communications.

Change Management

• Capture customer requirements.
• Validate customer requirements against the services and contract.
• Filter, accept and classify all RFCs.
• Issue agenda for CAB meeting
• Table all RFCs for a CAB meeting, issue an agenda and circulates all RFCs to CAB members in advance of meetings to allow prior consideration.
• Ensure that RFCs are adequately planned and assessed.
• Evaluate and review Change activities before the change.
• Ensure appropriate technical approvals are obtained.
• Log and update Change records in the Change Management system
• Close change records
• Review the efficiency and effectiveness of the Change Management process.
• Perform reporting on key metrics.
• Follow-up on Post Implementation Reviews
• Responsible for notifications and broadcast advisories issued to relevant internal and external stakeholders during change lifecycle.
• Support the authorization of changes with higher impact and risk.
• Assist in the assessment and prioritisation of changes.
• To assess and review all complex changes.
• To review failed, unauthorized, or blacked-out changes

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals.
• Plan, track and monitor the tasks assigned to the team members / resolver groups.
• Monitor and improve team performance, providing coaching and performance management.

Governance Management

• To coordinate resources and capabilities required for services provided and resolve conflicts.
• Service Portfolio Management which to manage the business integration and to establish collaboration with all relevant suppliers to provide seamless end to end managed services.
• To keep services evergreen and support subsequent versions of ITIL as they become available.
• Maintain a central repository of service management tools, templates, processes documentation and reports.
• Assist client to maintain policies and consistent practices for design work related to projects and changes.
• Assess and manage risks associated with managed activities to prevent issues.
• Managing knowledge management database
• Develop, maintain, and provide to client for review and approval all supplier operational procedures in accordance with knowledge management.
• To maintain a Quality Management System (QMS), abiding to client security and compliance standards.

Skills for Success:

• Minimum 5 years of ITSM Management
• Knowledge of ISO9001 and ISO20000
• Experience in Incident and Change Management
• Ability to implement and monitor ITSM policies and standards.
• Experience in maintaining compliance with organisational policies and regulatory requirements.
• Experience with ServiceNow
• Certified with Lean Six Sigma (Yellow / Green) / Agile Methodology
• Certified ITIL v3 or v4 Foundation (at least one capability module).
• Agile methodology certification.

Job Responsibilities

§ Formulating long-term financial strategies and establishing yearly objectives for the Group

§ Develop and oversee the entire financial functions

§ Regulate accounting systems to assure compliance and efficiencies

§ Coordinate annual audit process

§ Manage annual budgeting and mid-year financial forecasting

§ Tax compliance

§ Provide value-driven and strategic leadership as a member of the management team

§ Present regular financial reports

§ Lead IPO project

§ Liaison with regulators directly to ensure compliance with listing rules (after IPO) and local laws

§ Relationship maintenance with key financial partners in Singapore, Malaysia, Vietnam, Indonesia, Thailand, Burma, Hong Kong, Macau and China etc

§ Overseas travel from time to time

§ Demonstrate a spirit of trust and encourage team building in the work culture

Preferred Qualifications

§ University Degree in Accounting/Finance/Business Administration

§ Knowledge of accounting management is essential

§ Overseas experience e.g., in Malaysia, Vitenam, Indonesia, Thailand, Burma, Hong Kong, Macua or China etc

§ Prior experience working as an Audit Senior or above in Big four audit firms

§ Exposure in a leading role in financial operations of companies in Singapore and Malaysia, Vietnam, Indonesia, Thailand, Hong Kong Macua or China etc

§ Demonstrated ability to handle sensitive information effectively and confidentially

§ Proven leadership capabilities in managing remote teams

§ Possess good business partnering skills with stakeholders across different levels

§ Possess excellent communication and interpersonal skills

§ Ability to thrive well in a complex and fast paced environment

§ An excellent command of both written and verbal in Chinese (Mandarin) and English is essential. (Another language as Vietnamese, Thailand, Cantonese… is an advantage)

§ An applicant who has a strong affinity for accomplishing Company’s vision profoundly is essential.

§ Willing to work on Saturday morning

§ A team player and able to work independently.

§ Able to start work immediately or short notice period (within a month)

Interested candidates may forward your CV to [email protected]. Information will be treated strictly confidential.

Job Description:

-Interacting and building relationships with clients to ensure their satisfaction

-Manage Doctor / Nurse relations by follow-up inquiries and any problems.

-Answers and follow-up inquiries from our Doctors and Clients in a timely manner.

-Great professional telephone manner and excellent initiative.

-Handle and resolve clients’ escalated complaints, investigate, evaluate and follow-up on outstanding cases to improve customers’ satisfaction

-Inform clients of unforeseen delays or problems.

-Work closely with all departments to propose and implement positive changes, initiate and execute motivation programs to improve the overall customer experience and service delivery

-Maintaining accurate client records

-Ensure high security and confidentiality of customers’ information in the Company’s database is maintained and in compliance of PDPA Act

- Generate and analyse call statistics, weekly and/or monthly KPIs report for management review, e.g. call answer rate, waiting time, to track the team’s performance

Requirements:

-Diploma in Business Management or equivalent discipline

- Minimum 2-3 years of relevant work experience in supervisory role or similar capacity, medical laboratory or healthcare industry

-Strong leadership, work professionalism, organizational and problem-solving skills

-Excellent interpersonal, and communication (with good command of written and spoken English) skills

- Proficient in MS Office applications and hands-on experience in CRM system

-Knowledge of biomedical/ laboratory terms, test methodologies and schedules will be an added advantage

-Service and results oriented, highly motivated, proactive, positive learning and working attitude with great initiative

-Able to work independently and within teams under tight schedules and pressure