Total 4,063 public relations executive job vacancies in Customer Service category in Singapore

About the job

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers’ issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.

Your assignment

• I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
• I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
• I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
• I know our daily and weekly service targets and this drives me to improve our service delivery.
• Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
• I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
• Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
• I ensure safety guidelines are met within the Customer Relations  area.
• I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up  area when required.

About the Company

Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.

Responsibilities

We’re looking for a motivated Service Delivery Executive (Logistics) to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in the Asia Pacific region.

• Manage shipment import and export within the Asia Pacific region;
• Collaborate with internal and external stakeholders on service delivery details;
• Engage in inbound and outbound operational activities;
• Perform escalating and reporting of deliverables and data input;
• Work closely with internal teams and departments on review and stocking of inventory;
• Work closely with internal cross-functional teams to define, plan and execute service improvement projects in a timely manner;
• Support regional service delivery projects.

Requirements

• 2 years of relevant experience in the logistics & supply chain industry;
• Experience managing import and export activities in the Asia Pacific region;
• Knowledge of Microsoft Office;
• Knowledge of SAP;
• Strong communication and negotiation skills;
• Meticulous and detail-oriented;
• Able to work well independently, as well as effectively in a team;
• Highly organised and detail-oriented.

Employment Details

• Attractive benefits and remuneration

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

Position: Aftersales Support Executive

Working location : Boon Lay ( office)

Working days : 5 days

Working hours : 8am - 5pm

Salary : $2,500-$3,500

Description:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Job Requirements:

• Able to read and understand schematic and block diagrams(Training will be provided)
• Min. Diploma in Electrical and Electronic

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : [email protected]

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 1 Year (renewable yearly up to 5+5 Years)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Our Client

Well establish Bank.

Highlights

• Competitive salary and attractive benefits
• Supportive team culture and work environment
• Excellent career progression

Job Responsibilities

• Respond to enquiry on social media/ incoming call/ email.
• Ensure high professional service provided to customer.
• Resolve customer’s complaint/ problem in professional matter.
• Ensure group compliance & control standards are strictly followed.

Job Requirements

• Diploma/ degree holder
• 3-5 years of working experiences as customer service. Working experiences in bank is highly advantageous.
• Good and professional communication skills in English.

Interested Applicants, please click on Apply NOW or email your latest cv to joey.chan(at)paradigmrecruitment.com.sg.

We regret to inform you that only shortlisted applicants will be contacted.

EA Reg No: R22110985

EA License No: 21C0434

• Manage and administer various payroll functions including bonus, commissions, and other forms of compensation.
• Oversee the processing of employee benefits, deductions, and garnishments.
• Ensure all payroll data is entered correctly and that calculations for wages, deductions, and benefits are accurate.

Requirements:

• Diploma in Human Resource or equivalent
• At least 2 years of experience in payroll processing.
• Excellent attention to detail and organizational skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Address overdue payments swiftly and maintain precise records of all collection efforts.
• Handle payment recovery issues promptly, following corporate guidelines and collection procedures.
• Work with sales and service teams, spot potential bad debts, and compile credit control reports for routine meetings.

Requirements:

• Diploma in Accountancy or equivalent.
• At least 3 years of experience in managing Credit Control/Accounts Receivable.
• Proficient in Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Our client is a leading bank in Asia and they are recruiting for Customer Service Executives for the business banking division.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and live chats) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Do feel free to drop us your resume and we'll get back to you shortly on this!! All are welcome to apply!

Job Description:

Job order: 702394

Responsibilities:

• Monitoring and managing the call centre’s performance, ensuring that Key
  Performance Indicators (KPIs) and Service Level Agreements (SLAs) are consistently met.
• Validate and provide insights on call centre reports to the management team.
• Oversee the quality of customer interactions
• Conduct thorough audits of the call centre’s operations, identifying process and knowledge gaps.
• Develop and execute comprehensive action plans in partnership with the vendor to address and
  close these gaps
• Lead the implementation, review, and streamlining of work processes, SOPs, and procedures
• Perform in-depth analysis of customer interactions, identifying key call drivers and trends. Utilize
  interaction analytics to understand customer sentiments, improve customer experience
• Spearhead the communication and training of the call centre team on new business initiatives,
  systems, policies, and processes.
• Act as a key support to the Customer Service Manager in strategic decision-making.
• Undertake other duties and responsibilities as assigned by the manager

Requirements:

• Min diploma holder
• At least 3 years of experience in a call centre environment, including supervisory experience.
• Proficiency in Microsoft Excel and data analysis.
• Experience with interaction analytics and customer experience management tools is a plus

To apply, kindly click apply or email updated resume to [email protected]

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel name: Chong Gui Feng

EA Personnel Registration Number: R1768033

EA License no.: 07C5771

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• Must have prior PSA / Clinical Assistant Exp

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description

We are a fintech financial institution specialising in currency trade and money transfers and is looking for a highly dynamic Operations Executive (Corporate Services) to join our transactional team.

Do you have a knack for operational work and processes? Yearning for a regular, consistent role and yet will not back off when exceptions to the norm hits? To us, operations does not mean just repetitive work. While ensuring that we abide by the regulatory framework that governs our industry, we continue to push the envelope by innovating and optimising our processes to achieve a competitive edge.

If you are someone who is comfortable with numbers and takes an occasional challenge in the daily grind by its horn, we are looking for you.

Responsibilities:

• Monitor customer’s business function including currency exchange, monitoring of FX rates, capital and balances.
• Monitor and assist in customer’s account opening / administration.
• Monitor and execute trade facilities based on customers' instructions.
• Liaise with customers for operational issues and documentation collection.
• Generate and manage leads. In charge of following up with leads, confirming sales appointments and finding leads. Most of this work through phone contact with potential customers, timely communication is important.
• Assist in manage the overall business support strategy and tactical execution to ensure all end-to-end operations are continuously successful.
• Work closely with various internal groups to understand business requirements and develop a system through which the company can best leverage feedback from customers that we serve through our support channels to improve services.
• Provide administrative support. include preparing sales reports, marketing materials and written communication.

Requirements:

• University degree in the field of accounting & finance, business administration, or other related disciplines. An advanced degree in one these fields is a plus.
• Minimum 2-3 years of working experience in a similar capacity. Fresh graduate are welcome.
• Good knowledge of financial services industry will be a strong plus.
• Proficient in English and Mandarin languages to liaise with Chinese counterparts
• Strong interpersonal skills, able to engage a variety of personalities and build strong rapport.
• Teamworking skills

Position: Customer Service Executive

Salary: Up to $3300

Working Hours: 5 days, 9am - 6pm

Location: Ubi

Responsibilities:

• Efficiently track and follow up on leads to convert them into potential customers
• Use communication channels, including social media, phone calls, and emails to secure appointments
• Manage appointments and inquiries for both new and existing customers, ensuring a seamless and positive experience
• Handle customer complaints and queries received through multiple channels, including phone calls, WhatsApp, and email.
• Portray a consistently positive and helpful attitude in addressing external and internal customer concerns.
• Work with internal teams to deliver high quality customer service
• Assist with any ad hoc administrative duties as assigned

Requirements:

• A minimum Professional Certificate / NITEC in any field
• Experience in beauty industry will be an added advantage
• Good interpersonal and communication skills
• Able to work in fast paced environment and responsible team player
• Being proactive and independent

HOW TO APPLY:

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidate will be notified.

Reg No: R1433814

EA License No: 20C0426 (Elitez & Associates)

Mon-Fri 8.30am-5.30pm

Location: West, Company transport is provided

JD:

1. Respond promptly to customer inquiries via phone, email, chat, or social media platforms within 48 hours
2. Provide accurate and helpful information regarding products, services, pricing, and policies consulting with Sales team
3. Assist customers with placing orders, processing payments, and tracking order status.
4. Check packaging availability before committing to ship to customers
5. Pay notice on frequent changes shipment, payment delays and raw materials re-adjustment qty if any
6. Coordinate with internal teams, including sales and logistics, to ensure timely order fulfilment.
7. Address customer concerns, complaints, and service issues in a professional and empathetic manner.
8. Investigate problems, escalate complex issues as needed, and follow up to ensure resolution.
9. Develop a deep understanding of company products, features, and benefits to effectively assist customers.
10. Educate customers on product usage, troubleshooting techniques, and maintenance procedures.
11. Collect and document customer feedback, suggestions, and complaints.
12. Analyze feedback trends and collaborate with internal teams to implement improvements.
13. Identify opportunities to recommend additional products or services based on customer needs and preferences and top up required volume considering raw material MOQ kgs equivalent in finished goods in pcs
14. Promote special offers, discounts, and loyalty programs to enhance customer value.
15. Maintain accurate records of customer interactions, transactions, and order details in the Customer Relation Management CRM system.
16. Generate reports and analyze data to track customer satisfaction metrics and performance trends.
17. Identify inefficiencies or areas for improvement in customer service processes and procedures.
18. Propose and implement solutions to streamline workflows and enhance the customer experience.
19. Collaborate with cross-functional teams, including sales, marketing, and operations, to address customer needs and achieve business objectives.
20. Share insights, best practices, and customer feedback to improve overall service quality.
21. Raise the Purchase Request form & Justification form for the material need when received customer PO.
22. Raise Sample Request Form (SRF) For New Tool/Tool Modification/Prototype
23. Coordinate any Raw material required for SRF
24. Receive Customers’ POS through email/fax or download from EDI /Check Selling Price in Order
25. Perform Consignment billing issue /return
26. Review Raw Materials Replenishment & promptly raise Purchase Requisition to Procurement Executive
27. Liaise with Planners for Delivery Schedules & Promptly pre-alert and provide recovery schedules to customers.
28. Timely provide PO acknowledgement & delivery schedule to Customers
29. Update Delivery schedules into SAP promptly and accurately.
30. Create Return Material Authorisation (RMA) return order /follow up unblock /any replacement required
31. Follow up monthly forecast from customer and update for below planning: -
32. Quarterly Review Estimate, QRE – sales revenue projections update monthly with customers forecast
33. Raw material replenishment (customers’ liability & buffer stock agreement)
34. Plant capacity review -> provide to planning group
35. Review actual vs forecast & follow up action for huge disparity and stay to our commitment not to push out
36. Ad-hoc duties by superior or management

Compensation & Benefits

• Annual Increment
• Performance Incentive Bonus
• Career Progression

For quick reply, please contact me at +65 85878287

Registration Number: R21100938

EA Licence No: 22C1301 (Unisearch Services Pte Ltd)

· Manage invoicing.

 Achieving quality service & maintaining good customer relations

 Attend to all complaint/feedback related to customer issue.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Benefits Summary:

• 5 days, 8am-530pm
• Location : West
• Basic up to $3900
• Company with great career growth and benefits

Jobscope:

• Oversee all office administrative tasks to ensure smooth operations.
• Implement e-filing, manage records, and verify financial documents.
• Review monthly AP & AR reports, follow up on payments, and verify staff claims.
• Manage petty cash, business partner data, and contracts.
• Promote safety awareness and maintain ISO accreditation.
• Supervise, mentor, and conduct appraisals for staff.
• Handle office layouts, inventory management, and reporting.
• Act as a liaison between third-party providers, management, and employees.

Requirements:

• Candidates with Office Administration Operation or ANY related experiences are welcome to apply

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

Job Description:

Manage order processing and ensure high customer satisfaction by handling

orders, inquiries, and maintaining exceptional service.

Manage order processing and ensure high customer satisfaction by handling

orders, inquiries, and maintaining exceptional service.

Key Responsibilities:

• Serve as the primary contact for customer inquiries.

• Process and manage customer purchase orders, stock returns, and liaise with stakeholders for smooth delivery and fulfilments.

• Generate packing lists, monitor account credits, and maintain customer account details.

• Manage credit/debit transactions and handle ad-hoc tasks as needed.

Job Requirements:

• 1-2 years of relevant experience.

• Diploma in Business Admin/Marketing or related field. Ability to work independently and under pressure with strong organizational skills.

• Proficiency in English (Mandarin preferred), strong communication skills, and familiarity with Microsoft Office and SAP/Navision.

Additional Responsibilities:

• Resolve customer complaints and improve service procedures.

• Provide feedback to management to enhance products and services.

Benefits:

• Team Sales Target Incentive

• 14 days of Annual Leave.

• Group Medical & Hospitalization Insurance.

• AWS and Variable Bonus

Working location: Pandan Loop

Working days/timing: Monday to Friday (8.30am to 5.30pm) and Alternate Saturday (8.30am to 12.30pm)

Salary: Up till $2700 basic + $200 monthly incentives + Variable Bonus + AWS

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.

Our client is one of the leading players in the Education sector. They are looking for a Customer Service Executive to join their team, in hopes of developing the current high performing team. They are located in the Central - easily accesible.

Job Responsibilities:

• Handle daily emails and phone inquiries.
• Provide support, advice, and counseling to students.
• Manage graduation logistics, including payment checks and distribution of transcripts and certificates.
• Schedule and coordinate deferred mid-term tests.
• Arrange exam script viewing sessions for students.
• Explain transfer contracts to students.
• Organize orientations, LinkedIn workshops, and graduation ceremonies.
• Conduct class visits and manage ad-hoc projects or audits.
• Oversee administrative tasks, including attendance checks, student tracking, and course evaluations.

Requirements:

• Min Diploma in Business or other relevant equivalent field of study.
• Min 1 year of customer service experience, with confidence in attending to students' enquiries.
• Entry level is welcome, with prior customer service exposure is highly prefered.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Job Scope:

• Ensure completion of screening, assessment, anticipatory guidance and psychoeducation for mother-child dyads according to milestones
• Assist in care management and cross-referrals to specialists through dedicated protocols
• Work with community programmes on personalized referral tracks and services to enhance follow-up of the respective identified client
• Maintain a record of mother-child dyads/parents recruited in the program in timely basis
• Work with other departments to assist with arrangement of appointments
• Work closely with research assistant in data collection and survey
• Ad hoc duties as assigned

Job Requirements:

• Diploma in Health Promotion / Health Sciences or equivalent
• Competent in MS Office
• Good communication and interpersonal skills
• Candidate with experience in healthcare industry is at advantage

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

“Jobstudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating Jobstudio and our employees, you may call our office directly at 64221390 for verification. we will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

• Address overdue payments swiftly and maintain precise records of all collection efforts.
• Handle payment recovery issues promptly, following corporate guidelines and collection procedures.
• Work with sales and service teams, spot potential bad debts, and compile credit control reports for routine meetings.

Requirements:

• Diploma in Accountancy or equivalent.
• At least 3 years of experience in managing Credit Control/Accounts Receivable.
• Proficient in Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Our client is a reputable luxury fashion house that has retail stores all over the world and is currently looking to build their SG / MY teams to handle the markets directly

Working Schedule: 5 day work week (including weekends and public holidays)
Work Timing: Shift hours, no overnight shifts
Working Location: Tampines Central

• Attend to calls and queries regarding products and services, and delivering exceptional advice exceeding Client's expectations
• Attend to e-mail enquiries
• Attend to queries and feedback via Social Media (Facebook & Twitter)
• Assist in coordination and communication between Clients and various channels (Stores, Repair Centre, Client Services Overseas, RMS, Stocks etc)
• Coordinating events nationally and internationally, RSVP of VIP Clients and Media (Fashion Shows, Openings, Exhibitions)
• Outbound calls to Clients includes invites to events and Client Satisfaction Surveys

Requirements

• Min. 1 year experience in call centre environment.
• Strong communication skills in English and Vietnamese / Hindi / Punjabi to deal with the local speaking customers.
• Possess a good learning attitude and is customer service oriented.
• Has working knowledge in Microsoft Office
• Willing to work on weekends and public holidays as per schedule.

Interested candidates may send their updated resume indicating availability to [email protected]

Edith Patisserie is one of the leading bakeries in Singapore with a specialisation in unique buttercream cakes and bakes.

We are expanding our team and we are looking for a passionate and dedicated individual to join our team and make a difference by delivering the best customer service we can offer to our clients.

· Engage with current and new clients via email, WhatsApp and social media to facilitate order enquiries.

· Manage orders placed by clients on our website

· Manage customer feedback and service recovery.

Requirements:

· Some experience in customer service industry

· Proficient in managing comms channels like WhatsApp and email

· Well-organised with good time management

· Personable and professional

· Work well in a team environment

Sounds like you? Join us today!

Job Type: Part-Time

Salary: $12-15/hour

Available shifts:

Flexi shifts, available shifts are from Mon-Sun, 9.30am-6.30pm.

Ability to commit to 4-hour shifts for 5 days a week is preferred.

Location: 275 Outram Road, S169064

Job Description:

• Conduct market research to identify new business opportunities within the flour industry.
• Address and resolve customer complaints by providing expert advice and troubleshooting to ensure satisfactory end-product quality.
• Offer technical support to both existing and potential customers, including demonstrations and recipe recommendations for flour-based products.
• Collaborate closely with the sales team to address customer concerns, strengthen relationships, and expand the customer base to meet sales targets.
• Collect and analyze competitor flour samples in coordination with the QA lab to drive continuous product improvements.
• Prepare and submit timely reports on market intelligence and relevant activities.
• Conduct routine visits and follow-ups as part of after-sales service and customer engagement efforts.
• Undertake studies and tasks as assigned by management to support business objectives.
• Develop in-depth technical knowledge of complementary food products, such as vegetable oils & fats, chocolate, dairy, seeds & nuts, and other baking ingredients.
• Provide technical support for complementary food products as needed.

Education & Qualifications:

• Bachelor’s Degree in Food Technology, Food Science, or a related field.

Relevant Experience:

• A minimum of 3 to 5 years of experience in technical support or technical sales, within the food industry.

Technical Skills & Professional Knowledge:

• Proficiency in Microsoft Office Suite.

Competencies:

• Strong problem-solving abilities.
• Excellent communication and interpersonal skills.
• Specialized technical knowledge in a specific food ingredient category or application.
• Keen awareness of market trends and competitor activities, particularly regarding quality deviations.

• Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
• Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
• Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Responsibilities:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Highlights

• Location: Cecil Street (Telok Ayer MRT) / Scotts Road (Orchard MRT)
• Working Hours: 8.45am to 6.15pm
• Working Days: 5-days
• Annual Bonus: Subject to individual performance

Job Description

• In charge of managing service office
• Ordering office supplies
• Handling office Tenants and Vendors
• Process basic invoicing

Job Requirements

• Prefer candidate with customer-service experience
• Pleasant-looking and good working attitude
• Must be able to converse in English & Mandarin

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

Mavenside Consulting Pte Ltd | EA License No.: 20C0204

Kerine Tan | EA Personnel No.: R2095889