Total 144 Manager sales support specialist job vacancies in Customer Service category in Singapore

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs’ lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

• Responsible for overall IT infrastructure stability, resilience and performance including physical and virtual servers and network resources.
• Responsible for ensuring appropriate IT infrastructure capacity to ensure optimum operational performance for the organisation.
• Coordinates and works with resources (internal and external) to meet established project milestones and to achieve project deliverables.
• Identifies areas for improvement, develop an improvement program and monitors the implementation to increase process efficiency.
• Recommends suitable technology infrastructure updates to develop long-term and short-term planning.
• Assists in developing IT budget for IT infrastructure.
• Develop plans for implementation of new projects, perform Project Management.
• Participates in evaluations, recommends and plans implementations of new technologies and platforms to determine alignment with business’s needs.
• Manages resource availability to continuously support the business, including backup administration.
• Reviews all new and updated processes and procedures introduced into the production environment to ensure SLA compliance for both outsourced and internally managed services. • Participates in the development, maintenance and testing of disaster recovery plans as required & implements improvements.
• Provides mentoring and support to Business and Usual (BAU) ICT Executives.
• Manage response to alerts and notifications of after-hours activity.
• Travel to branches as required.
• Off-hour support as required.

• Degree Computer Science or Technology related studies

• Preferably with some years’ (8-10) experience in IT management level of similar sized structure and business, hands on experience and technical knowledge of applications and communications infrastructure
• An added advantage for those familiar with ITIL

Roles & Responsibilities

Oversee the IT operations within the organization, ensuring timely and efficient support to enhance staff satisfaction.

Assist with helpdesk tasks as needed.

Coordinate, plan, and manage IT services and activities to ensure smooth operations aligned with business objectives.

Ensure successful project and change management, delivering solutions that meet technical, functional, performance, and business requirements.

Collaborate with internal teams and external vendors to propose and implement technical solutions, establishing key performance indicators (KPIs) and ensuring vendors meet contractual obligations for successful project outcomes.

Ensure adherence to enterprise technology practices and project management standards, maintaining quality and consistency.

Monitor key project milestones, adjusting plans and resources as necessary to meet objectives and deadlines.

Oversee IT asset management, inventory, and documentation to ensure accurate records and efficient processes.

Facilitate communication across the organization on project scope, budget, risks, and resources to promote transparency and collaboration.

Manage IT procurement, including obtaining quotes, entering procurement details, and ensuring efficient workflows.

Prepare, consolidate, and review reports and documentation to support project tracking, decision-making, and continuous improvement efforts.

Perform additional duties as assigned by management to support overall IT operations and projects.

Requirements:

Bachelor’s degree in computer science or IT.

At least 3 years of experience in IT service delivery or a related field.

Proficiency in Microsoft products.

Knowledge in Networking, System Administration, cloud-based infrastructure, and Cybersecurity is a plus.

Experience with IT auditing is an advantage.

A team player who can work independently and handle pressure effectively.

Resourceful, proactive, organized, and adaptable to fast-paced changes.

Strong communication skills and the ability to prioritize tasks efficiently.

The Clinic Manager (CM) will run the assigned clinic under the direction of Director, Operations or any of the delegated authority. The CM will manage an onsite team that support the practicing doctor(s) in the provision of care to our patients, ensuring the overall smooth daily operations of clinic business.

RESPONSIBILITIES:

Manpower:

• Manage clinic staff roster & manpower, with reasonable and fair planning of their work involvement in support of the business
• Request for hiring (where applicable)
• Annual staff appraisal

Expenses and financials:

• Manage clinic expenses, such as, but not limited to; excessive inventory, consumables, expiring drugs, wastages, utility
• Ensure all patient billings and invoices are accurate
• Ensure clinic’s daily financial settlement is done properly, and all takings for the day are accurately accounted for

Work standard:

• Manage staff to deliver customer service excellence and patient satisfaction
• Ensure regular stock-taking is done accurately, based on the agreed frequency
• Manage teammates’ overall work performance, such as, but not limited to; punctuality, accuracy of work, team player

Clinic and suppliers:

• In discussion with reporting officer, execute plans for minor repairs, furniture replacement or any facility needs
• Ensure regular preventive maintenance of equipment and air conditioning servicing in clinic

REQUIREMENT:

• Registered with Nursing Board
• At least a Diploma in Nursing
• At least 3 years of supervisory experience
• Prior experience in the O&G field will be advantageous

Interested applicants, send in your resume to:

[email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Key Accountabilities:

• Provide Level 2 Customer Support for Marine in APAC for Subsidiaries, Distributors, Service Partners and Customers.
• Responsible for Marine Product Support.
• Support the Customer Care Center Duty Manager.
• Attends to all technical enquiries and work with Factory's Level 3 and R&D.
• Provide leads and support to After-Sales Dept.
• Coordinates service recoveries, support installation and commissioning.
• Provide on-site investigations/troubleshooting in the APAC region when required.
• Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
• Coordinates with Failure Analysis Center to carry out FAC as required.
• Any other Support Requirement to the region.

Qualifications and Skills:

• Minimum Diploma/Degree in engineering (Mechatronics, Mechanical or Electrical/ Electronic)
• At least 5 to 10 years working experiences with high level of experience/ expertise and sound knowledge of Marine and Diesel engines, components, and systems.
• Experience in ship building industry an advantage.
• Good knowledge of Customer Service/ After Sales matters
• Ability to understand electrical and mechanical drawings, specifications and documentations.
• Good coordination, troubleshooting, logical- and analytical skills
• Good computer skills and good familiarity with relevant software and information sources
• Strong drive and initiative with the ability to work under pressure and highly independent
• Good and professional communication (fluent English in speaking and writing), interpersonal and leadership skills.
• Able to travel when required.

Key Responsibilities

• Monitor and lead Service Department staff to ensure growth of business and improvement of profitability.
• Oversee the development and management of service customer base.
• Create and execute a comprehensive sales strategy for the service offerings.
• Provide technical advice to potential customers regarding servicing of the company’s products.
• Lead, mentor, and manage the service sales team, providing guidance, training, and support.
• Coordinate service staff to ensure clients is updated on service schedule.
• Assist to manage the overall Occupational Health and Safety.
• Monitor overall quality standards for the service work carried out.
• Liaise with client to ensure accurate paperwork details for manufacturing purpose.
• Oversee contract negotiations and ensure the delivery of services meets client expectations.
• Ensure invoice is prepared in a timely manner.

Job Requirement:

• Good interpersonal and communication skill
• With leadership experience and guided a team of technicians
• Ability to coordinate in paperwork / reporting preparation
• Ability to generate sales revenue
• Good technical skill in maintenance and servicing

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

Introduction to ICAI:
The International Centre for Aviation Innovation (ICAI) is set up to drive innovation across all aspect of aviation including Air Traffic Management, smart & digital airports, sustainable aviation and unmanned systems. As the first-of-its-kind innovation centre in Asia, the Centre seeks to foster partnerships amongst governments, industry, and research institutes to drive development, deployment, and adoption of aviation technologies.

What the role is

The Head of LDC Management Support at the International Centre for Aviation Innovation is responsible for NexGen program management progress tracking, NexGen LDC internal and external stakeholder management, and NexGen LDC's middle and back office management. The role is integral to the NexGen Local Development Centre's mission to build local capability to undertake indigenous co-deployment, co-development, and maintenance of CAAS' NexGen Air Navigation Service System.

What you will be working on:

Program management progress tracking

• Consolidate program status and summarise status as a dashboard for management update
• identify potential challenges in conjunction with the program leads in the areas of schedule, cost, quality, security, safety, and update management with recommendations to enable timely decision making and intervention

Stakeholder management

• Internal - Manage relationship and communications with CAAS NGPO and ATS
• External - Manage relationship and communications with the selected prime and sub-contracted OEMs, and LLEs. Facilitate innovation and knowledge exchange with stakeholders to foster collaboration and drive collective growth.

Middle Office

• Responsible for setting up the physical working space for the LDC in coordination with ICAI Office Manager
• Responsible for the IT infrastructure for the LDC in coordination with LDC Software and Network Infrastructure Lead
• Responsible for the data and knowledge management under the supervision of ICAI Chief Engineer

Back Office

Human capital

• Develop talent strategy - establishment pyramid; talent pipeline development; talent identification and management; policies on promotion, rotation, and retention; and competency development roadmap.
• Manage and mentor a team of professionals, fostering a culture of mission, collaboration, and innovation.
• Coordinate with CAAS to recruit LDC staff.
• Coordinate with CAAS on upgrading and training of LDC staff, and with OEMs for OEM training. Track competencies of LDC staff.
• Coordinate with CAAS Head of Eco-system on the rotation of staff in the local aviation eco-system.

Procurement and Finance

Coordinate with CAAS for LDC related procurement and finance.

Resource management

Serve as the point of focus for managing all LDC resource requirement and coordinate with CAAS and ICAI for new resource requirements.

Office administration

Responsible for all LDC administrative matters in coordination with ICAI Office Manager.

What we are looking for

• Bachelor's Degree.

Experience

• Demonstrated track record in managing high-tempo operations.
• Proven experience in mentoring and nurturing talent.
• Experience in managing diverse aviation stakeholders and partners.

Skills

• Good organizational skills with the ability to manage several workstreams simultaneously.
• Strong written and verbal communication skills.

Attributes

• High level of professionalism, integrity, and confidentiality.
• Excellent leadership skills to cohesive teams.
• Strong interpersonal skills with the ability to build and maintain relationships.

Working Conditions

• Full-time position based at the Innovation Centre in Singapore
• May require occasional travels for OEM meetings
• Flexibility to work outside regular business hours when necessary.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Job Purpose

You are required to assist and support daily operations of the New Business Underwriting Support team.

The Job

· Working effectively with team members and parties from various internal departments, ensuring the service standards including TRTs and level of accuracy of the daily transactions processed are met

· Process daily incoming transactions related to New Business Underwriting Support

· Attend emails from intermediaries, external and internal customers, on enquiries and outstanding requirements/ actions related to policy issuance

· Support the daily operations of the admin team on processing of daily incoming applications and emails received from intermediaries, external and internal customers

· Coordinate and collaborate with intermediaries and internal stakeholders to ensure daily work issues are resolved to provide appropriate and timely services to customers

· Identify process gaps and manage process improvement within the New Business administration team

· Manage changes and enforce governance through providing overall guidance to staff on business deliverables; including managing staff resources, managing internal work-streams interdependencies

· Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks

· Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

· Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

· Degree holder and above in related discipline (Banking/ Finance/ Business/ Accounting) with relevant insurance certifications preferred

· Minimum 4 years of relevant experience in the insurance industry or in an administrative capacity with an eye for details and meticulous

· Good interpersonal skills and communication skills – proficient in oral and written

· Computer literacy with good working knowledge of MS Office (eg Excel, Word) applications

· Problem solving, customer service orientated

· High level of integrity, take accountability of work and good attitude over teamwork

· Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

This position will support scheme implementation which includes reviewing end-to-end processes, monitoring process indicators, managing public communication and stakeholder management.

Responsibilities:

Application Processing and Decision Making

· Process scheme applications, appeals and exceptional cases

· Propose recommendations for appeal cases and seek management’s approval

· Perform checks on points accumulated through active job search conditions

Verification and Due Diligence

· Verify supporting documents

· Conduct checks with external parties, including calling employers,

· contacting medical institutions, cross-checking with CPF Board and MSF on financial situations

Financial Management

· Perform grant disbursements

· Track actual employment status via CPF contribution post-disbursement

Stakeholder Engagement

· Support engagement with physical touchpoints, such as MSF SSOs, e2i career centres, Service SG centres

· Work with stakeholders to address queries and feedback

Process Improvement

· Identify and recommend solutions to enhance WSG's existing processes for improved efficiency and increased data accuracy

Performance Monitoring

· Support tracking of process indicators

Requirements:

• Awareness of various government initiatives related to manpower/training
• Good engagement and time management skills with experience in account/ project management and/or operational role
• Ability to establish and maintain effective relationships with stakeholders
• Good written and spoken communication skills

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

Overview

Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders. Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities. Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Success Leadership

• Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, ensure delivery on and continuously refine Customer Success Plans (CSPs), and identify opportunities for consumption optimization. Holds accountability for identified consumption milestones and their completion. Partners with customers to understand their business objectives and priorities, identify cross-selling and add-on opportunities, optimize usage, drive adoption, prioritize Microsoft products and services delivery to meet the most critical agreed-upon customer outcomes and account priorities, and develop and execute CSPs to meet them in order to manage consumption holistically across the entire portfolio. Proactively drives business growth strategies.
• In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages, improves upon, and streamline Microsoft delivery management methodologies, processes, and tools to improve and mitigate risks to customer operational health. Proactively anticipates, identifies, and mitigates customer blockers and risks by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
• Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Embraces the organizational and customer success strategy to maximize customer's investments and value. Drives and agrees upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customer's goals and objectives. Drives account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.

Customer Relationship Management

• Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels and coaches others to communicate effectively in business value conversations.
• Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders. Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
• Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders. Identifies customer priorities with shared accountability for the creation of shared customer account plans to support customer objectives specific to the customer's business transformation programs and common to the industry. Provides leadership to the team to execute support and consumption delivery programs. Uses industry trends and program delivery progress to identify priority area to drive customer environmental health outcomes. Shares industry trends with customers in terms of Microsoft current practices for their industry.

Technical Relevance

• Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities (e.g., Azure, Modern Work, Dynamics) to expand upon and accelerate customer needs and priorities. Leverages deep foundational industry, technical expertise, and visionary mindset to enable customer success. Articulates cross-cloud technology, solutions, and services in a compelling way to internal and external stakeholders. Evangelizes Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.

Qualifications

Required/minimum qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience ORBachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
  

Additional or preferred qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience ORBachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
  
• 5+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL)
• Foundation certification or equivalent service management certification. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification.

Key Responsibilities:

• Customer Support to clarify technical requirements for all MTU, OM/LPR & Detroit Engines and systems.
• Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers
• Supervise installation and commissioning work for all MTU, OM/LPR & Detroit Industrial engines in the region
• Conduct, with relevant MTU support groups, Installation and commissioning discussions, pre installation checks for all MTU Engines internally and with OEMs.
• Review relevant service information pertaining to all MTU, OM/LPR & Detroit Engines Industrial products.
• Review PID's , installation reports and travel ravel reports pertaining to commissioning and field service work
• Evaluate all data and reports supplied pertaining to any and all commissioning, breakdown and field repairs on stated application engines.
• Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise
• Co-ordinate field work and service recovery with local service partners and Distributors.
• Provide on-site investigations/troubleshooting in the APAC region when required
• Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
• Provide leads and support to Sales Dept.
• Coordinates with Failure Analysis Center to carry out FAC as required.
• Any other Support Requirement to the region.
• Assist diagnosis of problems on other applications if required.

Qualifications and Skills:

• Minimum Diploma/ Degree in Engineering (Mechanical or Mechatronics)
• At least 5 to 10 years working experiences with engine background but open for consideration if the attributes fits, will consider for senior engineer/assistant manager level
• Good planning/coordinating skills and able to handle customers will be a BIG plus
• Good Presentation skills
• Must be able to travel as and when required
• Pro-active team player, able to take pressure to meet tight timeline, good follow-ups and hands-on type

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.

• Develop channel partners’ aftermarket capability in a geographic area by resolving product, performance, and process issues.
• Resolve product process and technical issues and ensured dealers meet customer ownership experience, profitability, and growth expectations.
• Communicates with factories on appropriate issues and solutions
• Delivers product training, technical, and/or management training to channel partners, company employees or customers
• Facilitates channel partner employee development by counseling them on training plans and class enrollment.
• Administer product warranty, product support policies and/or processes and other reimbursement policies.
• Provides marketing support to ensure product optimization via customer clinics and assisting with demonstrations and farm shows.

Responsible for delivering Service revenue and overseeing parts inventory & supply, preventive maintenance (PM), and installation/repair/maintenance

· Plan and formulate mid to long term service strategy along business vision and strategy

· Review, plan and prepare Service Department’s budgets, forecast and management reports

· Manage Customer Call Centre to review quality claims and requests from customers and distributors.

· Manage Service inventory in right level and manage subcontractors effectively and efficiently

· Lead service team to perform PM, service, secure customer’s acceptance of the preventive maintenance or repair. (PM involves verification of system performance, execution of detailed preventive maintenance protocols and final verification that the instrument performs to Rigaku’s specification)

· Qualify the instrument after service repair by executing operational and performance protocols including running verifications.

· Coach/mentor and develop Service Engineers and create Asian Service Network jointly with distributors to improve the company’s reputation among customers

This list is not inclusive of the total scope of job function, ad hoc assignments maybe assigned from time to time according to management’s request

Requirements

· Bachelor’s degree in Engineering or related discipline

· Minimum 10 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment with min 5 years’ in leadership role

· Power user in Excel, able to create high-quality spreadsheets to interface with accounting software

· Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.

· SME in analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems

· Ability to exercise independent judgment, subject matter expertise and principles of influence and rational systems in making decisions and performing tasks

· Fluent in English plus at least one of Asian languages to best communicate with stakeholders’ and our strategic distributors within the Region

· Strong business acumen with excellent cross-cultural communication skills

· 50% of regional travel anticipated

IT Desktop Support Manager (EUC)

Working Hour: Monday to Thursday 8.30am to 6pm, Friday 8.30am to 5.30pm

Working Location: Central

Responsibilities:

• Provide essential enterprise level end user computing services to organisation.
• Plan and execute new initiatives and enhancements that result in innovative use of end-point technologies to meet the needs of forward-looking organisation.
• Work with team leaders and outsourced service providers to plan, manage and deliver projects to upkeep, strengthen or build new desktop services to improve service satisfaction and delivery.
• Execute projects to deliver desktop services that achieve standardisation of desktop services across Public Service agencies to reduce operations overheads and greater satisfaction of desktop services.
• Supervise and maintain desktop services across organisation and work with outsourced service

Requirements:

• Degree/Diploma in Computer Science or equivalent with minimum 3 years of relevant working experience in designing deploying and managing enterprise level ICT infrastructure for end point services
• Good knowledge of end-user computing (EUC) or ICT operations (ICT infrastructure; servers, network, IT security)

If you are excited by the above opportunity and challenges and enjoy making things happen, do apply now!

OR

Email your resume to: [email protected]

Wyman Low

Team Lead (IHRP - CP)

Low Yong Wei (Wyman) - R1550983

ScienTec Consulting Pte Ltd - 11C5781

Job Description & Requirements

The Scientific Sales Support and Executive Assistant to the General Manager plays a dual role mainly in facilitating sales operations while providing some essential administrative support to the General Manager. This position involves mainly in coordinating sales activities with some schedule management activities and ensuring efficient communication amongst teams.

Key Responsibilities:

• Sales Support:Provide administrative assistance to the Sales Division, including sales order processing, generating reports, and preparing quotations.
  Compile and manage tender documents for submission.
  Coordinate and assist in sales and marketing activities, ensuring alignment with overall business goals.
• Reporting and Analysis:Generate and analyze sales reports, presentations, and performance metrics to support decision-making.
  Conduct research and compile data for strategic initiatives.
• Relationship Management:Build and maintain strong relationships with existing and potential customers, ensuring high levels of service and satisfaction.
  Build and maintain strong relationships with existing and potential suppliers.
• Administrative Support:Assist the General Manager with daily administrative tasks, including calendar management and meeting coordination.
  Prepare and organize meeting agendas, minutes, and follow-up actions.
• Communication and Liaison:Serve as a point of contact between the General Manager, Sales Division, and other departments.
  Collaborate with Operations and Finance on internal workflows and processes.

Qualifications:

Education and Experience:

• A university degree or equivalent in a Science-related field.
• At least 3 years of relevant sales support experience.

Skills:

• Strong organizational and multitasking abilities.
• Able to work independently and under pressure.
• Creative thinking, problem solver and resourceful.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite.

Attributes:

• Detail-oriented with a proactive approach to problem-solving.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong interpersonal skills and a professional demeanor.

Candidates with limited or no Executive Assistant experience will also be considered.

Inside Sales management

· Establish clear department goals & objectives (define KPIs)

· Monitor, manage and improve KPI Metrics (sales, quotation and order throughput times,

customer satisfaction, hit rate ...)

· Continuous improvement of processes, procedures & work instructions

· Ensure compliance with internal control system measures

· Recognize and organize procedural and policy gaps and fix them pro-actively

· Incorporate a 24-7 customer service attitude

· Measure and improve individual inside sales performance (responsiveness, accuracy, sales, & efficiency)

· Coordinate and manage interactions with other departments (i.e. IT, Accounting, Engineering, Product

Management, Business Development etc.)

· Coordinate priorities with Engineering and Operations

· Coordinate and manage interactions with other group companies (i.e. Headquarters, STAHL HMI, India, etc.)

· Manage implementation and refine pricing policies

Business Development process

· Manage the business generation process (quotations, follow up, technical support, sales leads ...) for the SEA ,

Australia and Japanese market

· Implement comprehensive quotation proposals (technical advantages - customer benefits)

· Manage communications with External Sales team

· Clearly define Customer requirements & goals at the beginning of quotation process (Secure Customer

answers to engineering basic project questions upfront) in coordination with the External Sales team.

· Develop “opportunity ownership mentality”

· Initiate and manage proactive selling activities (Target customers with low sales, new customers, new & key

product promotions ...)

· Manage price negotiations in line with applicable rules and regulations.

· Manage customer complaint log and issue corrective and preventive actions

· Obtain Customer feedback through surveys, meetings & teleconferences

· Establish business improvement ideas and lean management

Order handling process

· Monitor and deliver on deadlines when necessary.

· Manage and charge for change orders.

· Manage quick turnaround of errors, mistakes & customer requests.

· Handle and coordinate RMAs (Return Material Authorization’s).

Developing the team

· Coach & train Internal Sales team members on efficient processes and policies

· Build technically competent Internal Sales team (Product, Applications & Customer Value) through coaching

and training.

· Coach and train on selling skills (selling basics, cross selling, etc.)

· Coach and train on proactive and effective customer service that builds strong & lasting customer

relationships.

Education and/or Experience Requirements

· Bachelor of Science degree in Electrical/Electronic or Instrumentation Engineering or Technology/Bachelor of

Engineering / Bachelor of Arts Business Administration

· Minimum of (5) years’ experience with proven Customer Service track record.