Total 17,535 service operations manager job vacancies in Customer Service category in Singapore

Job Responsibilities

• Give professional advice on product and service queries, complaints, and feedback.
• Work with the commercial team as a lens expert, advising eye care practitioners and colleagues.
• Respond to customer inquiries through phone, WhatsApp, email, Facebook Messenger, and other channels.
• Provide troubleshooting support over the phone or sometimes on-site.
• Handle incoming calls or inquiries from customers.
• Resolve customer disputes or complaints.
• Address customer queries or complaints via phone, email, or other platforms.
• Support order entries placed via phone, WhatsApp, or email.
• Help customers check job status and provide updates.
• Assist the marketing and professional affairs team with administrative tasks for campaigns.

Requirements

• Diploma in Optometry or Opticianry certification
• 3 years relation work experience or optical retail experience
• Strong problem-solving skills
• Attention to detail and a high level of accuracy

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Job Description & Requirements

Key Responsibilities:

• Handle customers' and parents' enquiries (walk-in, emails, phone calls, text)
• Assist in collecting payment of school fees and sales of merchandise / attire
• Work closely with the teachers and communicate effectively to the parents
• Basic paper works (attendance marking, filing of documents, printing newsletter)
• Counting of merchandise stock quantity.
• General housekeeping

Requirements

• Writing and speaking proficiency in English
• Motivated and hardworking
• Meticulous and organised

Working Hours and Location

• AMK Hub, Canberra, Bukit Panjang, West Coast, Jurong East, HarbourFront

5 works days including weekends.

Weekdays: 11am - 930pm

Weekends (Sat & Sun): 830am - 930pm (2 Shift)

Part-time applicants are welcome to apply.

Interested applicants kindly send your resume to [email protected].

Please note that only shortlisted applicants will be contacted.

• Attend to service call at customers' premises and respond to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement.
• Monitor closely the progress of the work done to ensure that the schedule and quality of work are met.
• Ensure that all materials and equipment are delivered on time and able to provide technical support to the other departments.

Requirements:

• Diploma and above
• At least 2 years of experience in CCTV or Security Related Products
• Possess valid class 3 driving license.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

About Our Client

MNC Electrical and Electronics Manufacturer @ North East Region

Job Description

• Address customer inquiries and complaints, including on-site visits, related to ACMV, HVAC, air-conditioning, and chiller systems.
• Diagnose and resolve technical problems efficiently and ensure customer satisfaction.
• Offer guidance and technical support to service teams and subcontractors on service assignments, testing, and commissioning.
  Maintain and update the service information system for all ACMV, HVAC, air-conditioning, and chiller projects.
• Ensure all service and maintenance activities comply with industry standards and safety regulations.
• Work closely with different teams to ensure seamless operations and effective service delivery.

The Successful Applicant

• Diploma/ Degree in Mechanical Engineering
• At least 1.5 years of technical experience with knowledge in ACMV/ HVAC/ air-conditioning/ chiller

Reach out

Please submit your updated resume by using the APPLY NOW button

By submitting your personal data and resume, you consent to our use and sharing of this information with prospective employers for evaluating and processing your job application

CSearch Pte Ltd | 24C2261
Cheryl Lee Jin Ling | R22103993

About Our Client

MNC Electrical and Electronics Manufacturer @ North East Region

Job Description

• Address customer inquiries and complaints, including on-site visits, related to ACMV, HVAC, air-conditioning, and chiller systems.
• Diagnose and resolve technical problems efficiently and ensure customer satisfaction.
• Offer guidance and technical support to service teams and subcontractors on service assignments, testing, and commissioning.
  Maintain and update the service information system for all ACMV, HVAC, air-conditioning, and chiller projects.
• Ensure all service and maintenance activities comply with industry standards and safety regulations.
• Work closely with different teams to ensure seamless operations and effective service delivery.

The Successful Applicant

• Diploma/ Degree in Mechanical Engineering
• At least 1.5 years of technical experience with knowledge in ACMV/ HVAC/ air-conditioning/ chiller

Reach out

Please submit your updated resume by using the APPLY NOW button

By submitting your personal data and resume, you consent to our use and sharing of this information with prospective employers for evaluating and processing your job application

CSearch Pte Ltd | 24C2261
Cheryl Lee Jin Ling | R22103993

Our client is a leading power generation company in Singapore. Due to their current expansion plan, they are looking for a Customer Service Executive to join their team, with the aim of further developing the current high-performing team. They are located in the central area, easily accessible.

Responsibilities:

• Answer and manage customer calls promptly and professionally.
• Respond to emails in the Customer Care mailbox.
• Handle enquiries from various channels (phone, email, etc.).
• Assist customers with account-related queries and issues.

Requirements:

• Diploma or A-Level qualification.
• Strong interpersonal skills and ease with engaging new people daily.
• Ability to work independently and as part of a team.
• Experience in the FinTech industry is preferred.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang

Job Descriptions

• Serving customers. Taking orders and cashiering.
• Some knowledgeable in coffees, cocktails & wines.

Job Requirements

• Knowledgeable in coffees, cocktails & wines.

Working hours

• 5days work week
• Working hours: 11am to 3pm, 6pm to 11pm
• Split shift. Sundays closed & certain PH we are closed.

We are hiring Contract Customer Service Agent to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Responsibilities

• Process customer orders/enquiries daily by email, fax, or phone call.
• Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.
• Coordinate and correspond to customer/sales on the sales order status.
• Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.
• Handle export shipments for intercompany and direct overseas customers.
• Prepare the shipping document for Singapore and export shipment.
• Support in investigations of internal / external complains to identify root cause and provide solutions.
• Ensure hazardous substance license from customers are valid and adhere to the regulation set.
• Ad-hoc duties assigned by manager.

Job Requirements:

• At least a Diploma in any discipline with 3 years of relevant experience.
• Logistics knowledge and understanding import/export preferred.
• Proficient in SAP
• Good interpersonal and communication skills

All Interested candidates are invited to email your resume in MS Word format to:
[email protected]

Please include your full working experience, education background, notice period, expected salary.

Natalie Chew Shi Qian

Outsourcing Team

Ref Code: #HGNT

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview

Objectives: The objective of PSGC is to provide trauma-informed care in a safe and nurturing environment to help the Children & Young Persons (CYPs) recover from their past traumatic experiences and promote their overall well-being.

Desired outcomes: The desired outcomes for the CYPs in the PSGC are as follows:

i. Safety from abuse and neglect while in care;

ii. Improved emotional and behavioural functioning in residential, school and family settings;

iii. Experience of stability while in care; and

iv. Reintegration with their families (or other appropriate permanency options, i.e. fostering, stepping down to main Home/other Homes) within 18 months of entry into the PSGC.

Your role & responsibilities as a Coach:

1. Help create and maintain a child-centred, homely therapeutic community that is responsive to the developmental needs of clients, where clients are enabled to grow holistically, work towards emotional stability and develop their full potential.

2. Familiarise oneself with the background, treatment plan and daily progress of all clients and help implement their treatment plans.

3. Provide individualised care and supervision of 1 - 2 CYPs, supporting the Supervisor/ Social Worker/ Psychologist/ Head of Dept in the intervention programmes carried out in the residential, school and family settings.

4. Conduct one face-to-face session (at least ½ hour) with their assigned CYPs every week, using therapeutic approaches and other intervention strategies such as OT and Positive Behavioural Plans.

5. Carry out the daily operational duties and supervise clients in their regular activities such as having their meals, going to school or attending programmes run by the SGC, and participating in these activities with the clients where appropriate.

6. Assist clients with any difficulties related to day-to-day issues in the dorm, and ensure their welfare and safety

7. Promote discipline among the clients and be a mentor or role model to them.

8. Assess and respond to crises or conflicts (including using MAPA skills) and escalate to supervisor or deputy head of the home when needed.

9. Provide feedback to the Deputy Head and Social Worker on clients’ behaviours and compliance with activities that are part of their treatment plan.

10. Participate in shift-to-shift communication, which includes completing daily documentation, reading the logbook and providing important handover information to staff at the change of every shift.

11. Liaise with clients’ parents / family regarding day leave or home leave (in consultation with the case worker / social worker).

12. Plan, implement and evaluate programmes that will complement the therapeutic goals developed by the Social worker.

13. Carry out structured activities according the PSGC’s schedule.

14. Organise events and outings for the clients.

15. Look into volunteer recruitment, training and scheduling.

16. Form partnerships with external agencies and vendors on the provision of value-add services to the clients.

17. To perform other tasks as assigned by Deputy Head, PSGC.

Academic & trades qualifications

· Min GCE “O” Well versed in English and a 2nd language (Chinese/Tamil/Hindi/Malay)

Desirable

· A Diploma in Social Services/ Counselling/ Psychology

Work experience & skills

Essential

· Able to supervise & manage groups of challenging children

· Able to plan and execute programmes & activities for children

· Able to empathize, relate to and understand children.

Desirable

· Has relevant experience or has worked in a child-centred environment

· Has experience with children & youths with trauma, challenging behaviour or special needs.

· Trained in first-aid and can perform first aid in case of emergency

Personal qualities & behavioural traits

Essential

· A Team player

· Has a strong passion for children, plenty of patience and wants to make a difference in the lives of disadvantaged children and young persons.

· Can work independently, has a pleasant disposition and able to maintain good working relationships with other staff.

· Good interpersonal skills to provide psychological support for children

· Strong morals and ethics, along with a commitment to children

Working Hours

You will be working on a 5-day work week and your working hours:

• 8am to 6pm or
• 12pm to 10pm
• 1 weekday off and Sunday rest day.

However, because of the nature of our ministry, all staff are expected to work 42 hours per week and that includes weekends or working late in the night. As such, depending on the work demands, we shall work out a Flexi-Work arrangement with you.

Interested applicant, please apply with detailed resume & expected salary via SINGPASS. (preferably)

Responsibilities:

• Carry out examinations, maintenance, and servicing on diverse material handling machinery at client locations.
• Perform customer assessments following task completion, document observations, and suggest safety-oriented corrective measures.
• Collaborate with sales associates to address customer service requirements, utilizing digital platforms for streamlined correspondence.
• Identify potential sales prospects and avenues for service enhancement.
• Compile and promptly submit accurate service documentation.
• Ensure the safe operation and maintenance of company assets and vehicles.
• Comply with safety protocols and promptly report identified hazards.
• Execute field tasks in line with Environmental, Health, and Safety (EHS) guidelines.

Requirements:

• Min NITEC in Mechanical or Electrical Engineering
• At least 2 years of relevant experience in the similar industry
• Proficient in MS Office applications
• With technical knowledge of material handling, construction or related.

Interested candidates who wish to apply for the advertised position, please click on the APPLYbutton below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Engineer

• Position: Supervisory Role
• Reporting To: Managing Director
• Salary: Up to 5k + VB
• Location: Tuas
• Transport: Company vehicle provided(covered the expenses)
• Working Hours: 5 days work – 830AM - 530PM

Roles & Responsibilities:

1. To focus, plan and conduct regular meetings for daily activities such as scheduling for planned PM maintenance, overhaul, project support, breakdown, commissioning, of air compressor (stationary

and portable), air dryer and related products. To work closely with the operation team and sales team to manage flow of work order.

2. To work closely with the operation team and act as a stakeholder to sales team such as managing workflow of work order, investigate non-compliance, non-performance matters and ensure conformity.

3. To ensure all jobs are promptly close and open a job order/ job sheet after sales confirmation.

4. To manage and control inflow/ restock of spare parts and outgoing of spare parts by cross reference, OEM, replacement and original parts and submit for upkeeping data – stock check.

5. To ensure compliance and improvement on work related issues.

statement and others.

6. To support by attending all technical meetings, product training by principal, conduct classroom and site training for technicians /customers/ sales team, when necessary, with occasional traveling.

7. Provide ad hoc inspection of enquiries on technical support and to attend meetings with Sales Manager in quotations and/ or enquiries from customers when necessary.

Required Experience and Qualifications:

• Minimum 5 years of maintenance, overhaul, project support, breakdown, commissioning, of air compressor (stationary

and portable), air dryer and related products.

• Leadership experience

• Proactive, resourceful, able to work with and inspire team.

• Able to communicate effectively with OEMs, vendors and internal stakeholders.

• Diploma /Degree in Engineering relavant discipline OR with Strong technical background (experience)

For consideration, kindly submit your CV by clicking “APPLY NOW”

*Or email your resume to [email protected] for a confidential discussion*

*Only shortlisted candidates would be notified**

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22106554 | Lavonne Lai Nai Xiang

Overview*

The Care Manager supports and works within Alexandra Hospital, and collaborates with patient’s care team, community service providers, government agencies, and multi-disciplinary hospital and healthcare teams to provide coordination and continuity of patient care across the healthcare continuum; to support patients and their family members in navigating their healthcare journey with Alexandra Hospital within the Queenstown community.

Job Responsibilities*

You will be responsible for the following:

• Assess and identify potential care gap or red flag that inhibits smooth transition from hospital to home and community.
• Triage and assess patient's medical-nursing, psycho-social, functional status and daily activity needs; as well as their existing support system availability upon enrolment into programme.
• Synthesize assessment information to prioritize care needs and develop care plan and goals together with patient and/ or family/caregiver; with discussion with patient’s care team as well as community partners involved( if any).
• Initiate conversation and discussion with patient, if required, to understand their available social care support system in order to identify potential care gap post-discharge/ post clinic consultation.
• Trigger earlier intervention and suggest suitable referral to transitional care and community support services to support patient in community and home
• Work in partnership with patients and families/caregivers on the various ranges of services and available options in the patient’s community. Coordinate and follow up referrals outcome accordingly and in a timely manner.
• Adopt a multi-disciplinary approach with focus on coordination support. Make connections with transitional partners to facilitate support and assistance for individual to address social and health issue
• Conduct follow-up via phone calls and/ or home visits to ensure smooth coping of patients and caregivers.
• Promote and guide positive changes in patient’s lifestyle in the community.
• Monitor patient’s general medical condition during home visit and report to patient’s Principal Physician or primary care provider and/or community partner where necessary.
• Educate and promote advanced care planning, assist patients and their families/caregivers in planning for and improving end of life care, ensuring that choices are reflected in personalized care plans.
• Document assessments, plans, and outcomes promptly and accurately in the relevant system.
• Maintain high level contact with step-down facilities.
• Advocate for patients and their families/caregivers; and form strong relationships with community partners in order to work in the patient’s best interests.
• Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes.
• Participate in projects and/or community events organized by Alexandra Hospital or partners within Queenstown community.
• Any other duties as assigned by Reporting Officer.

Requirements*

• Degree or equivalent professional qualifications in Nursing, Social Work or Allied Health profession.
• 3 – 5 years of experience in healthcare settings is preferred.
• Knowledge in geriatric and community care will be an advantage.
• Strong team-player, with natural ability to interact with healthcare staff and community partners of all levels.
• Organised, analytical, able to fit different pieces of the puzzle together.
• Pleasant disposition, approachable, with strong interpersonal and relational skills.
• Good verbal and written communication skills. Ability to use local languages and dialects will be an advantage, especially coupled with experience interacting with and managing patients and caregivers.
• Independent worker, with strong initiative.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving. Enjoys continuous improvements and embrace changes to actualize new initiatives.
• Equipped with basic computer skills in MS Words, Excel and PowerPoint.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Delivering system administration and cybersecurity support.
• Identifying security vulnerabilities, conducting threat risk assessments, implementing mitigation strategies, containing threats, and conducting penetration tests with the vendor.
• Collaborating closely with stakeholders and diverse teams to establish project scope, objectives, and deliverables.

Requirements:

• RHCE or RHCSA certification.
• Degree in Computer Science or equivalent.
• At least 3 years of managing IT infrastructure systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Description:

• Process customer orders / enquiries daily by email, fax, or phone call.
• Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.
• Coordinate and correspond to customer/sales on the sales order status.
• Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.
• Handle export shipments for intercompany and direct overseas customers.
• Prepare the shipping document for Singapore and export shipment.
• Support in investigations of internal / external complains to identify root cause and provide solutions.
• Ensure hazardous substance license from customers are valid and adhere to the regulation set.
• Ad-hoc duties assigned by manager.

Requirements:

• Min. Diploma in any discipline
• Min. 3 years of exp in SC shipping
• Exp in chemical manufacturing / food manufacturing / pharma industries

Working hours: Mon - Fri, 8.15am - 5.00pm

Location: West (Transport provided from Boon Lay, Jurong East, CCK, Outram, Bedok)

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

• Vet and approve new products uploaded by merchants
• Coordinate and support the onboarding process of new merchants by engaging in activities such as administrative and operation set up, vetting and approving new product listings and conducting training for newly onboarded merchants.
• Address and assist merchant requests or issues with regards to product listings, content management, promotions management etc.
• Assist merchants to setup promotions during marketing campaigns to drive sales.
• Work closely with other departments to solve problems and improve overall operational efficiency.

Requirements:

• Degree/Diploma in IT, Business, Engineering, Supply Chain management or relevant disciplines
• Experience in project coordination / e-commerce operations / managing IT systems / logistics systems etc
• Strong communication skills in both written and verbal format
• High energy, self-motivation & ability to thrive in a fast-paced start-up environment
• Strong attention to detail
• Good knowledge in Microsoft Excel and willing to pick up new IT skills
• Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at https://www.persolkelly.com.sg/policies. If you wish to withdraw your consent, please drop us an [email protected]) to let us know. Please feel free to contact us if you have any queries

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)

• Act as the main contact point for Customers, Distributors and Area Sales Manager.
• Ensure accuracy and timely processing of all sales quotation, all customer enquiries & oders.
• Support issuing purchase order and coordinate with overseas factories for order fulfillment.
• Communicate changes of orders of delivery times and provide order updates to customers when necessary.
• Debit or credit notes issuance and follow up.
• Support Area Sales Manager in their interaction with customers.
• Candidate must possess at least Profesional Certificate / NITEC, Diploma/Advanced/Higher/Graduate Diploma in any field.
• At least 3 Years of working experience in the related field is required for this position.
• Required Skill(s): SAP
• Preferably Executive specialized in Sales/Logistics/Supply Chain Coordination or equivalent.

Description:

• In charge of registration of patients
• Scheduling of appointments
• Assist patients with the self registration
• Attend to patients' enquiries and needs
• Handling of phone calls and ad-hoc admin duties

Requirements:

• Min. 'O' Levels / NITEC
• Exp in customer service is preferred

Working hours: 5.5 days, office hours

Location: Woodlands South

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Working location: Woodlands / City Square Mall
Salary: $3500 - $4500

Job Description:

• A company that running English language and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English language enrichment to our students and customers.

Job Responsibilities:

• Lead and oversee the day-to-day operations.
• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Requirement:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Job Descriptions:

• Product delivery training to distributors and customers
• Provide diagnosis guidance and analysing of fault found to Distributor / End-user, remotely via emails and/or calls
• Carry out field services at site in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team to locate correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.
• Willingness to work beyond office hours if required and any other ad-hoc duties assigned from time to time.
• Meticulous and self-motivated; cooperate and comply.

Job Requirements:

• Diploma and/or certificates in Engineering with relevant working experience in construction machinery industry
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram.
• Process valid Class 3 Driving License.

Responsibilities

• Responds to call or emails to customers to provide follow-up on inquiries.
• Process customer Purchase orders promptly and accurately, including EDI, entry, follow up.
• Support AGO requirement
• Handling and resolving customers complaints
• Process customer Purchase orders and Request For Quotes promptly and accurately, including EDI, entry, follow up.
• Process material returns (RMA's) as requested by the customer
• Maintain a balance between company policy and customer benefit in decision making
• Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner
• Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
• Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• May promote products/services to ensure business targets are met.
• May provide after-sales support for client contracts to ensure customers satisfactions are met.
• Performs duties related to overall customer service.
• Provides support to sales team with regard to customer concerns.
• Serves as customer interface on product status and delivery.
• Consistently documents customer service needs to identify patterns and maintain quality.
• Conduct data analysis across multiple data points and report using Excel or statistical suite
• Create PowerPoint summaries, reports and recommendations for internal groups and executive team as needed
• Identify and support Customer Support & Sales Department with delivery and quality issues within the organization and at the customer

Requirements

• Experience in customer service activities. Aviation Background preferable
• Familiar with ERPs
• Familiar with Microsoft office suite
• Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service
• Maintain excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers
• Maintain clear and accurate data entry, documentation and reporting skills, as required

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

[email protected]

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509736

20 Cecil St, #08-09 Plus Building, Singapore 049705

Job Description

Provide training, installation, troubleshooting, repairs, testing and maintenance of field devices professionally, delivering service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities:

• Build / Assemble mechanical / electronic components according to requirements.
• Inspect machines and run diagnostic tests to uncover potential technical or functionality issues, and determine appropriate solutions.
• Perform repairs and/or maintenance on machinery, equipment and systems for maximum reliability.
• Provide consultation on correct maintenance and preventive measures to clients.
• Manage on site deployment / installation, testing, troubleshooting, maintenance and repairs.
• Provide service and customer support during site visits.
• Preparation of service reports and records.
• Work closely with team members in customer supp ort, field test, deployment and arrange the service/deployment schedule.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Woodlands / City Square Mall
Salary: $3500 - $4500

Job Description:

• A company that running English language and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English language enrichment to our students and customers.

Job Responsibilities:

• Lead and oversee the day-to-day operations.
• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Requirement:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Job Responsibilities

• Answer customer enquiries and resolve customer issues in an efficient and timely manner.
• Providing information about products and services,
• Taking orders & processing payments
• Addressing complaints
• Troubleshooting technical issues
• Handling warranty claims
• Administrative tasks such as documentation

Requirements

• Excellent communication skills
• Effective listening skills
• Knowledge in the automotive industry would be beneficial

Job Scope

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.
• Perform any duties as assigned.

Requirements

• Minimum GCE N Levels/O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

Working Hours: 830am- 6pm

Rate: $10/hr

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599