Total 3,955 shipping executive job vacancies in Customer Service category in Singapore

Job Purpose:

Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be

responsible for assessing their call quality and providing feedback to attain maximum

customers’ satisfaction. Your goal is to achieve excellent performance from your team that will

bring sustainable business growth.

Job Description:

 Assist in the formulation of KPIs targets for individuals and teams

 Assist in training new call centre agents and ensure agents are well prepared for their calls

 Develop training documents that supports call centre operations

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

​Our client is a global and established Multinational Company, who is seeking to recruit a Customer Onboarding Executive. This position is based in Singapore.

Customer Onboarding Executive

Reporting to the Telemarketing Manager, this position involves supporting potential customers reaching in from digital platforms and customer service department. The role will also be required to reach-out to potential customers via phone calls, emails, and live chat. The Customer Onboarding Executive (Telemarketing Executive) will adhere to established criteria to effectively qualify leads and onboard the potential customer by providing guidance to open accounts using CRM tools.

Responsibilities:

• Initiate contact with potential customers through phone calls, emails, and live chat.

• Apply established sales lead criteria to qualify and assess the potential of each lead.

• Assist prospects in opening accounts, providing guidance and support throughout the process.

• Assign qualified prospects to the sales team for further follow-up, driving new business acquisition.

• Maintain meticulous attention to detail, ensuring complete and accurate data entry in the CRM system adhering to the rules of PDPA.

• Utilize CRM, PowerBI, and basic Excel skills to effectively track and manage leads.

• Collaborate closely with the Telemarketing Manager to continuously improve lead qualification processes and outcomes.

• Exhibit exceptional communication skills, speaking empathetically and addressing customer needs professionally and effectively.

Requirements:

• Preferably with prior experience in sales or customer service in a B2B environment.

• Proficiency in basic Excel, CRM usage, and the ability to communicate clearly and empathetically with customers are essential.

• Possess strong written and verbal communication skills, demonstrating fluency in professional English.

• Exhibit the ability to work independently and follow established sales lead criteria with minimal supervision.

• Display a willingness to receive guidance, training, and coaching to enhance performance.

• Familiarity with PowerBI or other data visualization tools is considered an advantageous skill set.

• Diploma or equivalent preferred.

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Responsibilities:

• Manage and take in accident reporting and explain claims process to customers
• Liaised with insurance company pertaining motor claims / accident reporting reporting matters
• Study vehicle damaged area and able to put up proper repair estimation to surveyor/insurance company
• Conduct vehicle checks for body and paintwork repairs
• Administration duties such as check costing, claims and purchase of spare parts
• Take in servicing/accident vehicle and provide quotation

Job Details:

• At least 1 - 2 years of relevant experience in the Automotive industry.
• No experiences, but willing to learn will be good. Training will be provided.
• Possess good customer oriented and comunication skills
• Experience in doing motor claims in authorised workshop / service centres will have an added advantage
• Candidates with no experiences but willing to learn are welcome

Interested applicants, click APPLY NOW or text +65 8157 0929 for fast response. only shortlisted applicants will be notified

Benny Teo Jie Yi

Reg No. R1876853

EA License No: 23C2072

• Analyse and resolve technical issues related to cyber security, providing clear communication and effective solutions.
• Maintain standards and controls to ensure data protection
• Provide expert technical consulting and advice to clients on cyber security best practices and system improvements.
• Develop and maintain strong relationships with clients, ensuring their security needs are met and exceeded.
• Respond promptly to customer enquiries and fault resolution requests, ensuring minimal disruption to their operations.
• Engage in complex technical problem solving across multiple technologies, including but not limited to, network security, endpoint protection, and threat detection systems.
• Establish and maintain corporate information security policies, standards, guidelines, baselines, and practices to protect the integrity and confidentiality of information.
• Proactively identify compliance-related issues to mitigate security risks, addressing gaps in control design and effectiveness, while seeking continuous improvement opportunities.

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre, Paya Lebar
Salary: $3000 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

ASEANet Manpower Consulting Is a boutique search firm and our founder and consultants have years of experience from various industry and businesses background. Our expertise include Executive Search, Permanent Placement , Career Transition and Talent Development.

We connect outstanding people with the best Innovative Companies.

ASEANet Manpower Consulting offer different specialisms including:

Accounting & Finance, Admin & Secretarial, Banking, Construction, Engineering, Events, Education, Financial, F&B , Healthcare & Medical, Supply Chain & Logistics, Manufacturing, Retail, and Information Technologies.

With our professional recruitment service, we can assist you with your desired career path.

Contact us for a FREE Consultation.

We believe that YOUR SUCCESS - IS OUR MISSION.

Join our prestigious Hotel client's Team

Multiple exciting position available

Job Responsibilities:

· Registering of arrival guest and handling of departing guest’s folio in accordance to hotel act requirements.

· Supervise all minibar records, financial postings, inventory, and late charges.

· Provide and perform foreign currency exchange accordingly to MAS requirements.

· Upsell or sell rooms with the correct method designed in order to maximize revenue and occupancy.

· Ensure all necessary down time reports are being saved in PDF softcopy format and backed up accordingly.

· Perform non-refundable charge, modifying of registration cards, room move (life/dead), assigning of arrival guest rooms, and handling of enquiry emails.

· Coordinate with Housekeeping department to make sure all arrival rooms are cleaned and all special room amenities are placed in room prior to guest arrival.

· Creating of room reservations and controlling of extranet bookings during the absence of reservations department.

· Handle pay out and cash refund with care.

· Attending to phone calls and guests’ queries.

· To ensure the Private/Patio lounge and work station cleanliness/image.

Job Requirements:

· GCE 'O'/'N' levels and above.

· Entry level candidate are welcome to apply as Training will be provided.

· Experience in Hospitality, Customer Service, Guest Relations and Services or equivalent.

· Cheerful personality and excellent customer service skills.

· Other required Skill(s): knowledge of sales, cash handling.

· Able to work rotating shifts, including night shift, during weekends & public holidays.

· Other required Skill(s): knowledge of sales, cash handling

Candidates with more experiences may be considered for Senior role.

Chua Mui Khim

( EA Registration Number : R22104766)

ASEANet Manpower Consulting Pte Ltd

(Co Reg : 202141565E / EA License: 21C0866)

We regret to inform that only shortlisted candidates will be notified

Join Our Growing Team!

The SKYLINK Group is a premier all-in-one mobility solution provider for retail sales of passenger cars and commercial vehicles, all vehicle leasing, Motor insurance, credit Hire Purchase financing, Motor workshop with full capacity of MRO (Maintenance, Repair and Overhaul) services, and vehicle body engineering works for all commercial and passenger vehicles.

Since 2017, SKYLINK Group has been rapidly expanding its offerings and fleet. We have served over 5,000 corporate customers including major industry leaders in logistics, distribution, F&B, marine, construction, sanitation, and government services.

With a commitment to fleet modernization, we have expanded our offerings to EV and Hybrid vehicles, and continuously aspire to provide greater value to our customers.

Be a part of the SKYLINK family and kick-start your career growth and progression in the mobility space today.

The Job

• Monitor contract renewal status for all existing corporate accounts
• Engage in customer service recovery for lapsed account
• Disseminate new promotions/services/products to manage customers
• Assist with required supporting documentation for leasing and sales agreements
• Liaise with other departments to complete vehicle handover and payment procedures.
• Assist Sales Manager (Key Accounts) on outstanding payment matters/contract renewal requirements.
• Preparing aging reports (accounts) on outstanding payments
• Track and update customer/sales team on leased vehicle movement and status during repairs, inspections, or breakdowns.

Requirement

• Diploma / Degree
• Proficient in Microsoft Office and Google App
• Minimum 2 years in Customer Service / Sales Role / Account Management
• Good analytical and problem-solving mindset
• Pleasant voice, good phonetic skills
• Singaporeans / Singapore Permanent Residents (SPR)

Job Purpose:

Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be

responsible for assessing their call quality and providing feedback to attain maximum

customers’ satisfaction. Your goal is to achieve excellent performance from your team that will

bring sustainable business growth.

Job Description:

 Assist in the formulation of KPIs targets for individuals and teams

 Assist in training new call centre agents and ensure agents are well prepared for their calls

 Develop training documents that supports call centre operations

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Description

• Industry/ Organization Type: Freight Forwarding / Transportation
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Loyang Way
• Working Hours: 5 days, Monday – Friday (8:30 am – 5:30 pm / 9 am – 6 pm)
• Salary Package: Basic up to $3,000 + AWS + Variable Bonus + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Respond promptly to customer inquiries concerning quotes and operational matters.
• Handle inquiries, prepare quotations, and manage shipment activations, including cross-trade shipments.
• Coordinate smoothly with customers for incoming, outgoing, and cross-trade shipments.
• Liaise with Overseas Agents for shipment activities.
• Good understanding of import and export procedures.
• Ensure timely completion of all required documentation.
• Assist in sales and marketing activities as needed.
• Address and resolve customer issues promptly, ensuring the non-recurrence of similar concerns.
• Perform accurate data entry for reporting purposes.
• Perform ad hoc tasks as assigned.

APPLY NOW!!!

• Minimum of GCE 'O' Level, 'N' Level, or ITE certification.
• A minimum of 2 years of work experience in a related field.
• A positive, customer-focused attitude and working attitude.
• Ability to thrive under pressure in a fast-paced environment.
• Preferably possess basic experience in sea/air shipment procedures.
• Self-motivated and able to work independently with minimal supervision.
• Flexibility to work overtime as required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66168 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Permanent Position starting with 3 year Direct Contract under a Statutory Board

Location: Islandwide

Salary: Basic up to $3,600 + AWS + VB

Working hours: 5-day work-week (1 weekday off, 1 weekend off), on rostered shifts (Morning/Afternoon)

Job Responsibilities:

Customer Support

• Co-ordinates collection and collation of information on customers and ensures that customer database is updated.
• Leverages on IT system to enhance customer experience.
• Initiates marketing / promotion efforts to develop and promote courses to meet targets set.
• Assists in organising community outreach and projects, including sub-group activities.
• Provides information and handles enquiries on services to the general public.
• Meets Service Standards at all times.

Administrative Support

• Assists in preparing/ dispatching minutes of meeting.
• Compiles the statistics for reporting.
• Assists in reviewing and evaluating the relevance of all courses
• Performs administrative duties
• Invites nominees to the monthly meetings to allow the stakeholders to observe and assess the suitability of the nominees to attain membership.

Looking for:

• Singaporeans only
• Min. Diploma holder in any relevant field of study
• Prior experience in Customer Service
• Possesses a pleasant and positive personality, an aptitude for service work and be able to work with people of different backgrounds.
• Ability to work independently and in a team effectively.

Interested candidate may apply via email to [email protected]. All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Chloe Chew (R1768631)

ScienTec Consulting (ScienTec Personnel) - 11C5781

• Preparation for ship position updates.
• Manage the day-to-day operational activities and liaise with vendors to ensure efficient commercial operations.
• Update clients on ship activities, personnel, and fleet changes.

Requirements:

• Diploma and above
• At least 2 years of working experience in Ship Operations.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Working Day: Mon - Thu: 8.30am - 5.30pm & Fri: 8.30 - 5pm

Location: Redhill

Salary: $2,800 - $3,500

Responsibilities:

• Handle day to day operations and transaction in the forwarding area
• Arrange bookings for shipping documents e.g.shipping orders, shipping notes, B/L etc
• Ensure timely dispatch of shipping documents

Requirements:

• At least 1 - 2 years of relevant experience

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Our client is from global travel retail industry. They are looking for a Customer Experience Executive to assist their Service Excellence team for the next phrase of their business. They are located in East – easily accessible. The Customer Experience Executive is responsible for:

Duties

• Provide exceptional customer service through email and feedback portals, resolving issues promptly and professionally.
• Understand our products and services to offer personalized recommendations and solutions.
• Use active listening to meet customer needs and preferences, collaborating with colleagues to achieve satisfaction targets.
• Analyze customer feedback to enhance the customer experience and maintain service recovery protocols.
• Manage and support the customer journey across all touchpoints, including on-site, online, social media, and delivery.

Requirements

• Diploma or Degree in relevant business related discipline
• Proven track records in relevant role and responsibilities
• At least 2 years’ experience in similar role

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

• Assist manager with activities and programs
• Provide pre and post sales support related to product, promotions ad services
• Resolve customer's complain through service recovery
• Instill customer loyalty and retention through follow up calls
• Other ad-hoc duties assigned by the manager

Requirements

• O Level & above
• At least 1 year(s) of working experience in the related field is required for this position.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume (Attn: AITL).

Job Code: AITL

EA Reg No: R24122032 (Leo Ai Ting Amy)
EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

Airfreight - Customer Service Executive | Up to $3.8k | Changi
Basic: $2000 – 3800
Work Location: Changi Airfreight Centre
Working hours: Mon – Fri 9am – 6pm | alt Sat 9am – 1pm

You will be part of the Co-Loading team in charge of providing seamless and customer-focused solutions through our various airline products.

Job Responsibilities:

• Assist customers in daily bookings of cargo sales on our various airline products
• Booking of capacity with airlines and confirmation of capacity with customers.
• Be familiar with the requirements of our various airline products and advise our customers accordingly.
• Assist in administration of cargo bookings, e.g. loading flight reservations into system / template and ensuring all data are accurately updated.
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Track and monitor shipments status and inform customer accordingly
• Maintain good relationships with both customers and handle customers' enquiries on a timely basis
• Work closely with Billing Team to provide accurate data for invoicing.
• Other duties as assigned.

Requirements:

• Min. 1 year of working experience in the related field, e.g. airfreight customer service, co-loading etc.
• Familiar with Cargo Community Network (CCN) system.
• Proficient in MS Office and Excel.
• Candidate may be required to work on shift and weekends.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Responsibilities:

• Manage digital platforms for community health.
• Develop youth engagement strategies and execute awareness programs.
• Create and implement partnership and outreach strategies, fostering collaborations.
• Support outreach efforts, community talks, and other engagement events.
• Ensure adherence to official guidelines in procurement and partnerships.
• Draft reports and project updates for management and stakeholders.
• Write annual reports for campaigns.
• Handle event registrations and inquiries via phone calls.
• Conduct assessments and evaluations after events.

Requirements:

• Min. Degree in Marketing / Business Management
• Min 3 years exp in partnerships and outreach

Working hours: Mon to Fri - office hours

Location: Outram

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Key Responsibilities:

• Plan and execute charity fundraising strategies.
• Mentor and recruit Charity Ambassadors.
• Help manage third-party fundraising events, including paperwork and communication.
• Guide students in fundraising
• Support major events like Race Against Cancer, Relay for Life, Charity Golf, or Charity Gala Dinner.
• Ensure compliance with data protection laws for third-party information.
• Handle administrative tasks like purchasing and reporting.
• Manage donation collection and distribution.
• Place NETs QR code stickers in approved locations.
• Assist with online donation portals.

Qualifications and Experience:

• Degree in marketing or business management.
• At least 2 years of experience in events and fundraising.
• Knowledge of online marketing tools.
• Understanding of data protection laws (PDPA).
• Familiarity with Charities Act and IPC regulations.
• Understanding of Fundraising Regulations.
• Strong English writing skills.

Keywords: Fundraising, charity event, donor relation

Working Location: Outram

Working Hours : Mon - Fri , Office Hours

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Overall job objectives

• Responsible in supporting and assist the laboratory in the various areas of customer service and coordination with all related parties to meet customers expectation and needs

Core responsibilities

• Handle customer enquiries received via telephone and email, deliver customer satisfaction through excellent service quality.
• Communicate with laboratory staff on sample handling and test requirements. Assist in input customer and testing information into Test Report.
• Received test samples from customers and mark in samples on time to meet customer expected testing turn time.
• Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames.
• Perform any other responsibilities as assigned by Superior

You will be a good match if you are:

• Results and service-oriented individual who possess initiative and excellent communication and listening skills
• Proactive team player with ability to work independently in challenging projects and timelines
• Enthusiastic and resourceful with a "can-do" attitude
• Immediate availability will be added advantageous

Job Descriptions:

• Provide daily operational and administrative support for the functioning of labs and programmes
• Administrative support for procurement, installation, and troubleshooting of equipment
• Procurement of chemicals, consumables and inventory management
• Administrative support to researchers, students, and contractors for matters related to health, safety and other compliance
• Administrative support for the implementation of the safety policy, safety audit, and safety training
• Administrative support for license matters
• Any other ad-hoc duties related to laboratory management

Period:

• 6 Months Contract

Location:

• Boon Lay

Working Hours:

• Monday to Thursday, 8.30 am to 5.45pm
• Friday, 8.30am to 5.15 pm
• 1 hour lunch break

Salary:

• up to $4000

Job Requirements:

• Minimum Diploma or Degree Holder in Chemistry, Physics, Material science or Diploma in Business Administration and other fields
• Experience in laboratory management is advantageous.
• Documented experience in Microsoft Office applications (Word/ Excel/ PowerPoint/ Outlook)
• IT literate with good Writing Skills

In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

• Preparation for ship position updates.
• Manage the day-to-day operational activities and liaise with vendors to ensure efficient commercial operations.
• Update clients on ship activities, personnel, and fleet changes.

Requirements:

• Diploma and above
• At least 2 years of working experience in Ship Operations.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Well Established Company
• Basic $3500 to $3800 + Bonuses
• Working Location: Tuas (Company Transport Provided)
• Working Hours: 8:30am to 5:15pm (Mon to Fri)
• Full Set | Fullset | Dynamic 365 ERP System

Job Responsibilities:

• Monthly full set of account closing, trial balance, profit & loss and balance sheet.
• Prepare monthly audit schedules.
• Prepare and submit GST on monthly basis.
• Process staff travelling and expenses claims reimbursements
• Liaise with bankers for letter of credits, trust receipts, banker guarantee application, revolving loan drawdown, rollover and repayment matters
• Review account receivable role including handling issuance of sales invoice for progressive project billing, debit note, credit note, receiving voucher, official receipts & etc.
• Preparation of monthly journal voucher, inter-company funds transfer/settlement.
• Review and handling daily cashflow movement.
• Review account payable role including handling supplier payment.
• Preparation of monthly journal voucher, inter-company.
• Assist in preparation of Annual budget and Annual forecast.
• Liaise with tax agent for tax computation and tax submission.
• Liaise with external auditor for all audit matters.
• Assist in preparation of monthly board meeting materials.
• Any ad-hoc jobs that assigned.

Requirements:

• Diploma and/or Degree in Accounting / Accountancy or equivalent

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

Our client is from global travel retail industry. They are looking for a Customer Experience Executive to assist their Service Excellence team for the next phrase of their business. They are located in East – easily accessible. The Customer Experience Executive is responsible for:

Duties

• Provide exceptional customer service through email and feedback portals, resolving issues promptly and professionally.
• Understand our products and services to offer personalized recommendations and solutions.
• Use active listening to meet customer needs and preferences, collaborating with colleagues to achieve satisfaction targets.
• Analyze customer feedback to enhance the customer experience and maintain service recovery protocols.
• Manage and support the customer journey across all touchpoints, including on-site, online, social media, and delivery.

Requirements

• Diploma or Degree in relevant business related discipline
• Proven track records in relevant role and responsibilities
• At least 2 years’ experience in similar role

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaints at 1st level. Advise and guide customers with solutions. If the problem cannot be resolved over the phone or email, schedule a technician and fix a service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement focusing on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with warranty-related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase requests and tracking of spare parts purchases.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum ITE/Diploma in the Business field
• At least 1 year of experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge of customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Good communication and problem-solving skills, with good organization ability
• Must be able to multitask in a fast-moving environment.

Benefits Summary

• Gross Up $2800 + AWS + Bonuses + Yearly Salary Increment
• Public Healthcare Institution
• Full Time Company Benefit Entitlements
• Stable Career Opportunity
• Location: Island Wide Location

Job Responsibilities

• Provide frontline customer service for registration and appointments of department.
• Assist with coordination and appointment booking for the customers
• Administrative duties associated with the clinical services / programme.
• Ad hoc duties as assigned by supervisor.

Requirements

• Good communication and interpersonal skills.
• Proficient in Microsoft office applications.
• Service-oriented and passionate to work in the healthcare industry

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Leong Jun Yu

Registration No: R23113081

EA License No: 06C2859