Total 4,070 software test engineer job vacancies in Customer Service category in Singapore

IT Support Engineer – Jurong ( Alternate 5 1/2 Day)

- perform daily system operation, admin & maintain computer /network system

- troubleshoot computer system & network problem, diagnosing & solving hardware or software fault

- installs & configure hardware / software

- administration of endpoint detection & response, email system, backup system & windows infrastructure

- administration & maintenance of tcp / ip network

- provides user training & support

- undertaking duties . assignments as & when assigned by the superior

- degree or diploma in IT or equivalent

- min 3 years relevant experience

- competent in TCP / IP, security & relevant protocools, hardware system & networking infrastructure

- knowledge of windows & linux system

- knowledge of vpn, router, switch, lan controller & able to configure & deploy

- Basic salary : S$ 3000 – S$ 4000 neg

INTERESTED CANDIDATES PLEASE EMAIL YOUR UPDATED MICROSOFT WORDS RESUME TO [email protected]

ENG YEE LEE (R1876385) @ UNION MANPOWER SERVICES PTE LTD (95C4597)

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

• Great working environment and collaborative members
• Opportunity to work with an experienced engineering team

About Our Client

Our client is a third party maintenance company delivering IT Hardware Maintenance services to the Financial Services and Telecommunication marketplaces.

Job Description

• Install, troubleshoot, and maintain client enterprise servers (e.g., HP/Dell/IBM/Lenovo Servers).
• Identify, analyse, and repairs hardware failures.
• Determine and recommend which product or services best suitable to the customers' needs.
• Relies on your expertise and judgment to plan and accomplish goals.

The Successful Applicant

• Possess positive attitude, strong analytical and critical thinking skills.
• A self-starter who is able to work independently without supervision and within a team environment.
• A professional demeanour and the ability to develop effective working relationships with end users and stakeholders.
• Hardware Breakfix Hands-on replacement working experience. - IBM Blade Center, HP BL/DL/ML series, Dell PowerEdge series.

What's on Offer

As a growing company with a tightly-knit team, they respect and listen to all the employees. You will get the chance to make an impact by having your voice heard by everyone. You will get the chance to enjoy a high level of autonomy at work.

What you will do:

As a Sales Engineer focused on selling service agreements, you will play a crucial role in maintaining and expanding our customer base. Your primary responsibility will be to engage with clients, understand their needs, and propose tailored service agreements that ensure the optimal performance and longevity of their equipment. You will work closely with our sales and technical teams to provide comprehensive solutions that meet our clients' needs and contribute to our revenue growth.

How you will do it:

• Customer Engagement: Identify potential clients and develop a deep understanding of their equipment and maintenance needs.
• Solution Development: Collaborate with technical teams to design service agreement proposals that align with clients' requirements and budget constraints.
• Presentation: Deliver persuasive presentations and proposals to clients, showcasing the benefits of our service agreements.
• Negotiation: Negotiate terms and conditions to secure service agreement contracts, ensuring they are mutually beneficial for both the client and the company.
• Relationship Building: Establish and maintain long-term relationships with clients, acting as their trusted advisor for service agreements.
• Market Research: Stay updated on industry trends, competitors, and emerging technologies to adapt your sales approach effectively.
• Reporting: Provide regular reports on sales activities, progress, and achievements to the sales manager.
• Product Knowledge: Maintain a strong understanding of our services, products, and the technical aspects of the service agreements offered..

What we look for:

• Bachelor's degree in Engineering or a related field (or equivalent experience).
• Proven experience in technical sales, preferably in service agreements or a related field.
• Excellent communication and presentation skills.
• Strong negotiation and interpersonal abilities.
• Ability to work collaboratively with technical teams and clients.
• Self-motivated, goal-oriented, and able to work independently.
• Strong problem-solving skills and attention to detail.
• Willingness to travel as needed.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service and Technical Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the West area – easily accessible.

Duties of Service and Technical Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Service and Maintenance experience is an added advantage
• No experience needed and training will be provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Service Engineer | Hydraulic Mobile Crane | Pneumatic schematic | Tuas

Location: Tuas (Company pick up available - West & North)

Salary: $3,000 - $4,000 + OT + AWS + Performance bonus

Working days: Monday - Friday

Working hours: 8:15am – 5:15pm

Manufacturers of hydraulic mobile cranes, and it has a wide product range.

Job Description:

• Product delivery training to distributors and customer
• Provide diagnosis guidance and analysing of fault found to Distributor / End-user, remotely via emails and/or calls
• Carry out field services at site in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team to locate correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.
• Willingness to work beyond office hours if required and any other ad-hoc duties assigned from time to time.

Requirements:

• Diploma and/or certificates in Engineering with relevant working experience in construction machinery industry
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram
• Possess valid Class 3 Driving License is an advantage.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

• Performs inspections, testing and troubleshooting on electrical & mechanical of marine hydraulic systems.
• Performs preventive maintenance procedures on equipment.
• Carry out repairs on various marine products, both mechanical & electrical systems on Marine and offshore installations.
• Prepare reports from attended jobs.
• Participate in vessel dockings and work at shipyards.
• Adhoc duties as assigned.

Requirements:

• Diploma in Mechanical/ Electrical or Marine Engineering.
• Knowledge in PLC based control systems and/or Hydraulic systems.
• Automation or instrumentation experience an advantage
• Prefer 2-3 years of experience in Marine Hydralius System.
• Possess good initiative, customer oriented and action oriented.

West/Tuas Area (Tpt Pick up at CCK MRT /Boon Lay Mrt)

5 days work week

European MNC

Interested Applicants, kindly email your detailed resume to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Attention: Audris Teo / EA Personnel No: R1102063

Service Engineer (AGV)

• Salary: Basic $4,200 - $4,600 + VB
• Time: Monday - Friday (8.30am - 5.30pm)
• Location: Benoi Road

Responsibilities:

• Oversee the day-to-day operational activities of the workshop, customer services, and traffic teams, ensuring their accountability and integrity in operational readiness.
• Develop comprehensive policies and procedures to optimize efficiency in workshop and traffic operations.
• Ensure that staff members are adequately trained and motivated to meet required standards.
• Address problems openly and promptly, identifying and managing risks effectively.
• Continuously assess and improve workflow and working conditions to enhance labor turnover and operational efficiency.
• Uphold safety and housekeeping standards set by the company in all work conducted.
• Act as the point of escalation for team members dealing with operational issues.
• Generate reports on performance, budget, and expenditures.
• Strategize and achieve financial budgets and key performance indicators.

Requirements:

• Possess Diploma in Engineering & equivalent.
• Competent in corporate presentation
• Possess strong analytical & technical knowledge
• Prior working experience in managing daily workshop for at least 2 years
• Valid Class 3 Driving License.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Kam Shwu Min | EA Personnel No.: R22111811

Job Description:

· Must be able to perform troubleshooting on various electrical circuitry

· Engine and hydraulic knowledge with 2 years working experience in automobile industry (Electrical & Mechatronics) will be an advantage

· Assist Service Manager to manage the service department

· Able to lead a team of technicians and engineers to provide excellent service support

· A team player with positive working attitude and problem solving initiatives

Requirements:

· Minimum Diploma in electrical and electronic or mechatronics engineering

· Customer-focused and service-oriented

· Possess strong leadership, communication and interpersonal skills

· Proficient in written and spoken English

· Possess a valid qualified driving license Familiar with Microsoft Office and email

If you are the person we are looking for, please send a detailed resume with a recent photograph, indicating current and expected salary to us. We regret that only short-listed candidates will be notified.

Pre-requisites:

· Min. Education Level: Diploma

· Field of Study : Electrical Engineering / Mechatronics Engineering

· Skills : Good Technical Knowledge / Communication Skill / People management skills

· Language: English

Job Role

Support Executive

Job Title

Operations BAU Support

Skill

EIS : BaaN ERP Administration and Support

Skill Type

Marketable

Experience

7 - 14 Years

Qualification

Others

Location

Singapore

JOB DESCRIPTION:

Salary – 10000 Singapore dollars /Year ( liite high or low is fine)

Role: Operations BAU Support

Experience: 7+ Years

Location: Singapore

• Provide 7 x 24 operational support for all production practices including weekends and holidays for:
• Basis IT troubleshooting knowledge on both Window and Mac machine.
• Update and maintain good working knowledge of DWP platform and other associated system and processes.
• Help in documenting BAU support processes
• Assist Property team in managing Video Conferencing rooms room
• Support DWP CSAT
• Provide technical expertise to facilitate investigation of complex technical issues.
• Possesses strong understanding of technical in DWP systems to identify and resolve issues in a timely fashion.

about the company

My client design and manufacture of equipment, precision components. As a result of ongoing and continued success in both Singapore & internationally, they are recruiting for talented candidates to join them for their expansion.

about the job

• Set up AOI & vision inspection machine
• Machine alignment & testing
• Machine troubleshooting & T&C
• Equipment maintenance & installation
• Technical support of field service engineers and customers when required
• Evaluating and establishing vision system performance specifications
• Manage customer specific projects & documents
• Product improvement

skills & experience required

• Degree/Diploma / Higher NITEC in Electrical / Mecahnical Engineering / Manufacturing or relevant courses
• Min 3 years of experience in setting up & troubleshoot AOI/Machine Vision/Optical Inspection equipment
• Technical support on AOI / vision inspection related issue
• Working experience in semiconductor industry will be a plus
• Experience in any programming language (C++ or C# or Python) is a plus

If you are interested in the position , kindly send your CVs to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

• Installation and configuration of operating systems and software for PC
• Provides support for users and various clients
• Diagnose and Resolve Hardware and Software issues
• Assisting users on operating system, email and software related issues
• Install and support network printers
• Coordinate with equipment and 3rd party vendors to resolve problems
• Assist in network and wireless troubleshooting and network connectivity issues
• Deployment of PC, Notebook and Printers for temporary staffs
• Configuration of VoIP phones, Communication Handheld devices and Smartphones
• Processing of service requests
• Managing of active directory accounts creation and file rights management
• Ensure cases and service requests are resolved within SLA
• Constant improvement on current practices to streamline processes
• Familiar with encryption software is an added advantage

Requirements

• Nitec/Diploma in Information Technology, Engineering or related fields
• Strong hardware and software knowledge
• At least 1 year experience in providing technical support
• Must be familiar with Windows operating system
• Familiar with encryption software
• Good planning, analytical and negotiation skills
• Good interpersonal and communication skills
• Must have in-depth interest in IT support and must be IT savvy
• Able to multi-task and work independently
• Provide friendly customer service to users and clients
• Office hours / 12hrs rotating shift available

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

Responsibilities

• Provide onsite and remote End user support.
• Tracking & documenting support activities using ticketing system.
• Communicate and document troubleshooting techniques and best practices.
• Proactively understand, analyse, and research new technical problems when needed.
• Manage assets within the organization and perform tech refresh at stipulated periods.
• Implement applications and software upgrades, perform troubleshooting and fine tuning for users.
• Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.).
• Other ad-hoc duties assigned by supervisor.

Requirements

• Strong customer service skills with a knack for problem solving.
• Possess an aptitude for acquiring new skills and knowledge.
• Ability to prioritise tasks and work on multiple assignments in a fast-paced and highly challenging environment.
• Strong written and verbal communication skills and meticulous attention to detail.
• Experience in working with senior executives will be a benefit.
• Possess an understanding of the following:

o Operating systems

o Windows 7 & 10 ,11, iOS and Android OS Software and services

o Active Directory, file and print infrastructure

o Office 365, including Teams, SharePoint Online, OneDrive.

• Achieve success in team environment, demonstrating shared responsibility and accountability along with other team members.
• Fresh graduates are also welcomed.

Our client is a US MNC, one of the world leader in serving science. They are looking for a Site Service Engineer to assist their team for the next phase of their business. They are located in the West - easily accessible.

Responsibilities:

• Manage calibration and qualification tools in-house, ensuring timely calibration and upkeep.
• Collaborate with External Third-Party (3P) partners for various services (calibration, PM, qualification, repairs).
• Verify External 3P vendors meet Customer off-site and on-site requirements before executing service tasks.
• Respond to on-site service requests based on guidelines, addressing Laboratory End Users' ad-hoc service needs within the agreed Service Level Agreement (SLA).
• Recommend suitable inventory types and quantities for critical equipment service parts, verification/calibration/PM kits, and service tools to minimize downtime and assist in budget planning.
• Maintain accurate documentation, including training records, service reports for all equipment and calibration tools, asset information, vendor qualification review, within the in-house Asset Management system.
• Communicate effectively and coordinate with customers, vendors, and the multi-functional team to ensure efficient service execution.

Requirements:

• Possess a Diploma or bachelor’s degree in science or Engineering, preferably in Electrical and/or Mechanical Engineering or related fields.
• Proficient in computer software and systems.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service and Technical Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the West area – easily accessible.

Duties of Service and Technical Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Service and Maintenance experience is an added advantage
• No experience needed and training will be provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Location: travel islandwide

Mon to Fri office

Need to do OT & standby duties (Have allowances)

Have AWS & bonus

Posses own car

Job Description

• Planning of corrective and preventive action visits for Singapore customers.
• Provide technical support to local (SG) customers as needed to ensure customer needs are met.
• Adhere to procedures and processes to ensure department’s KPI are met.
• Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis.
• Review and maintain spare parts in own c-location needed to support local operations.
• Guide and mentor new local engineers.
• Provide 24hrs standby for local customers on a weekly rotational basis.

Requirement

• Degree or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent
• At least 3 years of relevant experience in IVD market or in technical support / field service experience handling biomedical equipment, medical devices or related medical products

*Only shortlisted candidates will be notified*

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

• Provide end user support.
• Handle VIP users ticket as priority, ensure issues are escalate to the correct team for quick resolution.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
• Responsible for correcting all problems associated to supported list of End User Equipment and Software.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
• Synchronizing application settings to environment requirement.
• Relocation of computer devices and peripherals.
• Setting up of the end users’ profiles for applications.
• Proactive update and follow up to end users.
• Guide end user on required applicable tasks.
• Responsible in collecting or distributing of devices in onboarding and offboarding process.
• create and update technical documentation and manual.
• Own incidents involving DaaS devices & maintain end to end tracking.

Responsibilities:

• Provide excellent customer service.
• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Support on desktops, notebooks, printers, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Installation of Apple IPad software’s.
• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
• Printer Maintenance.
• Take on and resolve complex calls or tasks the other engineers could not resolve.
• Responsible for learning and working independently.
• Responsible for providing excellent support and timely service.

 Requirements:

• At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.
• Prefer minimum 3 years healthcare environment experience.

 Skill Sets:

• Hardware Skill – Desktop, Laptop, Printer and Scanner, Windows OS (Must know Windows 10)

Requirements:

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Desktop Engineer

Job description:
This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements.
They may also perform installs, moves add, and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients.
As the main interface to the client, they need to understand the local infrastructure and key contacts in the other competencies, i.e. network team, server admin, etc., in order to ensure that the proper team is aware of, and taking action on the problem.
Strong client communication and business skills are therefore needed since direct client interaction is often required.
Adequate in understanding customer's site environment in a fast-paced manner.

Responsibilities:
1. Resolve client hardware/software PC problem tickets.
2. A technical knowledge of the supported platform is required as well as a working knowledge of the hardware. Resolve tickets within the client SLA and obtain a high client Satisfaction Rating.
3. Good communication skills are required.

Requirements include:
1. All education levels are welcome, preferably diploma and above
2. Comfortable to work in Healthcare environment.
3. Able to work as shift and/or poly engineers if required.
4. Candidates without experience are welcome to apply!!
5. MANDATORY to be vaccinated against Covid and MUST be vaccinated with MMR/TDAP vaccine (sponsored by company).

Working hours:
Monday to Friday, 8am to 6pm. Saturday on standby for half-day, will activate if required. OT claimable.

Location:

Singapore General Hospital