Total 4,630 support advisor job vacancies in Customer Service category in Singapore

Our client is a highly reputed bank.

Responsibilities:

• Deliver day-to-day end-user computing and desktop support services for approximately 600 PC/laptops in a Windows 7/10 operating environment.

• Support Microsoft Office 365 environment, including Office 2016, Office 365 Pro Plus, Visio, Project, Teams, and Skype for Business software.

• Perform Windows domain account management and network support.

Skills/Requirement:

• Minimum 1 year experience in helpdesk support within a Windows environment.

• Degree/Diploma in Computer Science or equivalent.

• Proficient in Microsoft Office (Excel, Word, PowerPoint). Knowledge of Microsoft Teams and/or PowerBI

• Strong interpersonal skills and customer service attitude.

• Ability to communicate effectively with all levels of staff.

• Self-driven with the capability to pick up new technical knowledge independently.

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

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Job Responsibilities / Functional Requirements:

Scope of Work:

• Assist infrastructure team on project related activities
• Assist with the business coordination for UAT activities
• Perform technical support and assist with project related UAT activities
• Perform validation on Internet services including Wi-Fi, LAN and mobile device connection onsite and in hotel rooms
• Troubleshoot laptop/desktop related issues on network/system/application
• Assist with the project task tracking and provide regular updates to the stakeholders
• Ad-hoc task assigned by the manager

Key Qualifications / Requirements:

• Diploma in Information Technology or equivalent in relevant discipline
• Minimum 4-5 years experience in PC, hardware and software support
• Experience in troubleshooting and managing Win7, Office, MS outlook, MS Active Directory, Mac OS, VDI client, Smart phone iOS / Android, basic networking, POS, Scanner, printer and other attached peripherals.
• Ability to perform PC hardware and software trouble-shooting with experience in the use of diagnostic programs and tools
• Experience in incident and Request Management system
• Experience in ITIL operating environment is a plus
• Good customer service and communication skills

Key Highlight:

• Great exposure to the government healthcare operation sector
• Nearest MRT: Outram Park
• Working Hours: Monday – Friday (Office hours)
• Salary: Up to $3,000 per month
• Contract Duration: 6 months

Key Responsibilities:

• Ensure quality and adherence to SOPs for case escalation and case management for organization's programmes
• Assist in training and upskilling of Customer Care agents provisioned for organization's programmes
• Assist to investigated and monitor status of key cases to ensure customer satisfaction.
• Engage with internal stakeholders on review of programme improvements for better customer experience
• Assist to monitor inventory level at Customer Care Centres
• Perform reconciliation of tracker issuance and balance stock records, and to follow-up on all discrepancies.
• Support post app release issues and rectifications, solutioning

Key Requirements:

• Only Singaporeans
• Degree in any related field.
• Experience in customer service/customer care is an advantage

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team
BGC Group Pte Ltd
Registration No.: R23117645
EA License Number: 05C3053

JOB OVERVIEW

We are looking for a Field Support Engineer who is passionate and responsible to join our Car Park Technical Support team. The candidate should be someone who enjoys challenges, hands-on work and problem-solving. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

· To upkeep and perform Preventative Maintenance of security and parking equipment, and day-today troubleshooting and corrective maintenance at various car park sites.
· Promptly submit and write Service Reports and Maintenance Checklists after each session to ensure the next team can follow-up on next-steps in a timely manner.
· Assist in resolving technical issues with customers, contractors and vendors.
· Able to provide necessary training to teammates and end-users.
· Assist in project implementation and enhancement work of security and car park systems including installation and commissioning.
· Work closely with the Technical Support and Customer Support team both onsite and remotely.
· Assist with stock management.

QUALIFICATIONS AND REQUIREMENTS

· Candidate must possess at least a Diploma or Professional Certificate in Electronics/Electrical/Mechatronics Engineering or any related field.
· Possess good communication and presentation skills with good command of English.
· At least 1-2 years of working experience in car park or security field preferred.
· Experience dealing with CCTV, network access and other security devices will be advantageous. Able to work well in a team.
· Valid Class 2 or 3 Driving License required.
Willing to work on rotational standby duties

Job ID: 18768

• Location: Promenade
• Working hours: 9am – 5.45pm
• Salary: up to $6,000 (Depending on experiences)

Job Description

Secretarial Support (60%)

• Assist to maximise working calendar to ensure good time management
• Including business travel and meeting arrangements within recommended safety parameters, etc.
• Manage work-related documents for relevant endorsement and/or filing
• Including arrangements for travel related documents, business registration documents, etc.
• Organise and arrange business lunches, dinners, offsite meetings with business associates
• Arrange travel and accommodations
• Welcome officers’ guests by greeting them, and direct them to appropriate place
• Assist and support officers’ guests from overseas for their logistics, accommodations, and setting meeting schedule.
• Manage incoming and outgoing documents effectively
• Manage corporate driver and vehicle to ensure that they are available at all reasonable times
• Support CEO’s secretary when absent or need support.
• Officers’ secretary support when Japanese communication is needed
• Handle confidential documents ensuring they remain secure
• Perform other ad-hoc duties as assigned

Administrative Support (40%)

• Support arrangement of company’s events
• Communicate with global entity and coordinate service agreements, and proceed settlement for quarterly service fees (ISF)
• Manage company’s subscription list and report the expense in a timely manner
• Compile regional monthly reports and distribute them to related personnel
• Organise and arrange business lunches, dinners, offsite meetings with business associates
• Manage documents– orderly filing of physical documents and archiving of soft copy documents
• Support for renewal of our web site, company brochure, and video.
• Book shared resources e.g. meeting rooms and company cars for meetings
• Submission of IT workflow request, name card for newcomer and any system support request.
• Support Strategy and Planning administrator when needed.
• Other miscellaneous administrative support / ad-hoc tasks

Job Requirement

• At least a diploma in business management, business administration or equivalent
• 2 years of experiences in corporate support and/or general administration
• Business proficiency in Japanese to liaise with HQ office in Japan
• Advance knowledge in corporate secretarial support, general administration and operational
• In-depth understanding of communication methods and tactics to ensure effective communication both in English and Japanese to liaise with Japan HQ
• Basic use of IT equipment and tools, such as E-mail (Outlook) and internet functions
• Advance knowledge of administrative software including word processing, EXCEL spreadsheets and presentation
• Required to prioritize as there will be multiple tasks at once and complete the tasks on time

Interested applicants, kindly send your updated resume to Joanne (R21101135) [email protected] with the email subject header "Job Application for 18768, Executive Secretary".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The incumbent will provide administrative support to the Undergraduate Studies Section in the Dean's Office, Faculty of Science. Duties and responsibilities include, but are not limited to the following -

1) Faculty Co-ordinator for Study Abroad Programmes (SAP)

• Plan, manage and coordinate SAP which covers university-wide and faculty-level global partnership with overseas universities.
• Work closely with Global Relations Office (GRO) on the student exchange programme (SEP) allocation and student placement.
• Manage the administrative processes that include student recruitment, selection interview, pre-departure briefings, module mapping and credit transfer for outgoing students in all SAP.
• The range of programmes that the team handles include the following: Student Exchange Programmes (SEP), French Double Degree Programme, Global Classroom, Summer/Winter Programmes, Global Science Summer Programmes, Incoming/Outgoing Summer Undergraduate Research Opportunities Programme in Science (UROPS), Non-graduating, non-exchange programmes, Financial Assistance Schemes (e.g., NUS Awards for Study Abroad, Science Student Overseas Exposure Fund)

2) Student support for outbound and inbound students

• Handle student enquiries/appeals efficiently.
• For inbound students, to also assist in the logistics required (e.g., accommodation).

3) Publicity

• Manage the Faculty's SAP publicity materials
• Update collaterals, website, student portal etc to ensure information is accurate and timely.

4) Others

• Coordinate and answer enquiries (counter, telephone, email) from students and the public.
• Take minutes for Undergraduate Studies/Student Life meetings.
• Provide assistance at University/Faculty level events such as Open House, Freshmen Orientation Briefing, and Commencement.
• Any other duties as assigned by the Vice Dean.

Qualifications/Requirements/Other Info

1. Degree holder with a positive learning attitude.
2. Proficient in Microsoft applications.
3. Ability to work under pressure and multi-task in a fast-paced environment with multiple timelines and demands.
4. Ability to exercise tact and discretion in handling sensitive and confidential information.
5. Possess effective oral and written communication skills.
6. Mature, independent, adaptive and meticulous.
7. A team player with the ability to interact well with all levels of stakeholders.
8. Willing and able to do overseas travel to partner universities

- Remuneration is based on a 12-month salary structure, with annual variable bonus which is subject to incumbent’s performance and the University/School’s prevailing remuneration policies.

- The incumbent will be emplaced at an appropriate appointment grade based on his/her individual merits.

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

Service Support Engineer (SLA)

Tasks:

• Delivers engineering services to customers effectively and on time
• Monitors and maintains customers’ system equipment and performance
• Guides customers through use of equipment safely and effectively
• Explains new features and suggests upgrades to customers
• Builds close relationships with customers
• Generates SLA reports and presents findings to management and customers
• Able to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Commitment to providing exceptional service to customers and support to peers
• Resolve conflicts or complaints from customers
• Ability to respond to emergencies on time

Qualifications:

• Hold a diploma/degree in electrical engineering, or relevant engineering in RF
• Willing to travel frequently in the ASEAN region
• Good work ethics and growth mindset
• Open-mindedness and innovative thinking
• Time management skills

We are working with a leading firm to search for a Regional IT Support Lead.

Responsibilities:

• Provide technical support for ASEAN offices
• Responsible for IT operations and projects with End User IT Services for ASEAN offices.
• Working with senior stakeholders to deploy projects and manage capacity.
• Review and maintain knowledge on all purchased and existing supported desktop software, hardware, and systems.

Requirements:

To qualify, individuals must possess:

• Bachelor’s in IT-related discipline
• At least 3 -5 years of relevant experience
• MUST HAVE:
  1. Experienced in level 2 support
  2. Experienced in Microsoft Entra and Office 365
  3. Strong Knowledge on Microsoft 365, Active Directory Sites and Services, DNS, DHCP, and DFS.

Interested applicants, please contact Shan at [email protected] or +65 6950 0365 for a confidential discussion.

EA License no.: 16S8066 I Reg no.: R1980894

Only successful candidates will be notified.

[What the role is]
As a support staff, your role is to support policies and schemes in specific functional areas.

[What you will be working on]

You will provide administrative support for the various processes under the recruitment lifecycle. You will also have the opportunity to be assigned to undertake tasks and projects related to other functions of Human Resource.

[What we are looking for]

• Strong credentials with relevant experience in HR preferred
• Proficient in Microsoft Office applications (e.g. Excel, SharePoint)
• Some experience with Robotics Process Automation processes as well as Workday will be advantageous
• Able to multi-task and work effectively in a fast-paced environment, both in teams as well as independently
• Possess strong interpersonal and communication skills

• Working Days: 6 Days [ Offday on Monday ]
• Working Hours: Tuesday - Friday 9.30am-5pm; Weekends, public holidays and school holidays [ 9.30am-6pm ]
• Location: Snow City [ Jurong East ]
• Salary: $1,800-$2,200

Job Scope:

• Photographers take pictures using digital or film cameras and equipment. Photographers may develop negatives or use computer software in order to produce finished images and prints.
• Greeting customers and assisting them in making purchases
• Identifying customers’ needs and matching these with available products or services.
• Maintaining the store’s neatness and arranging displays.
• Ensuring that the store is well-stocked.
• Receiving and organising new deliveries.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

As an IT Support Executive, you will be a part of the project team to support the IT Business Relationship Manager and Regional IT Team in successfully implementing IT systems to improve business efficiencies and be the leader in Proptech. The role requires the candidate to:

• Transform business needs into epic/user story and work with technical team to drive toward delivery.
• Part of a scrum team and he/she will lead the sprint planning session by providing business goals and priorities.
• Align immediate business needs to longer term strategy system roadmap by working closely cross workstreams.
• Partner closely with QA testers and developers to ensure quality deliverables.
• Forge strong working relationship with business stakeholders to handle their new requests, operation issues or queries.
• Supports delivery of project(s) through to initiation, requirement analysis, design, build, testing, implementation and closure
• Supporting business transition and helping to establish change, providing training and documenting user guides.

Requirements:

• Minimum 4 years of business analyst experience required.
• Experience in IT project implementation, Agile preferred.
• Experience on enterprise application platforms
• Excellent problem-solving skills with ability to navigate technology and organizational issues to complete project tasks
• Positive, collaborative and solution-oriented attitude
• Knowledge of Real Estate preferred
• Excellent knowledge on IT solutions, new technologies and understand technology trends
• Excellent written and communication skills. Strong organisational, interpersonal, and analytical skills.

If working in a dynamic and rewarding team environment appeals to you, then we want to hear from you.

Our client is a Global MNC, one of the leading players in the Medical Devices sector. Due to business needs, they are now recruiting an IT Support Engineer (Navision System) to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities Desktop Support Engineer (Navision System):

• Provide support and maintenance for the ERP system.
• Perform programming for e-commerce platforms and participate in website design and development projects.
• Design and develop websites according to specified requirements.
• Troubleshooting and provide training to end user.
• Offer support for implementing new EDI solutions and applications, including developing and maintaining EDI integrations using XML.
• All other ad-hoc duties as assigned

Requirements:

• Minimum Diploma in Computer Science, Information Technology or other relevant field of studies
• Minimum 2 years of relevant working experience in ERP System Implementation and Maintenance

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Reg. No. R22108850 (Chan Mun Mun)

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

Responsibilities:

• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides.
• Develop supporting documentation for all Service Operation activities.
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Assist in investigation of user reported issues
• Develop mitigating and/or preventive solutions
• Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
• Evaluate potential solutions and make recommendations to resolve application issues and user queries.
• Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA)
• Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
• Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification)
• Liaise closely with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies.
• Work with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems and changes.
• Provide periodic updates and reports to internal and user management.

Requirement:

• A recognized diploma / degree in IT or related discipline
• At least 3 years of hands-on experience in software development and maintenance support
• Possesses an excellent understanding of business requirements and IT strategies
• General Understanding of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to other systems.
• Experience in implementing multiple websites/web applications on same platforms with interdependency of data and shared features will be advantageous.
• Possess strong MS platform knowledge and skills.
• Excellent knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions
• Full project lifecycle experience in designing and implementing large applications.
• Good problem solving and analytical skills to resolve technical problems;
• ITIL v3/v4 certification and strong service oriented experience / background preferred
• Strong Knowledge and understanding of IT industry environment and business needs
• Proven experience supporting Web / Mobile / Client based applications

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Responsibilities:

Primary Responsibilities:

• Create sales quotations and proposals, negotiate, and follow up for wins.
• Manage business quotations and track them in a quotes register.
• Generate and qualify sales leads, handing them over to the Business Development team.
• Liaise with ocean carriers and airlines for competitive buying costs, supporting product procurement.
• Reconnect with inactive customers and collaborate with salespersons to regain support.
• Coordinate with product teams for the best market rates.
• Advocate for process compliance, including CRM Data Quality.
• Analyze and report on weekly/monthly sales data.
• Be a super-user for BD-related systems.

Secondary Responsibilities:

• Collaborate on sales initiatives with leadership and stakeholders.
• Train new BD personnel in Sales and CRM processes.
• Support Sales Team in tenders/RFQs/bids.
• Manage relationships with internal stakeholders.

For interested applicants, kindly send your resume in Word/PDF format to [email protected]

Kindly include the following in your resume.

Current Salary

Expected Salary

Availability

Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (23S1595/R23116355)

Job Duties:

• Providing technical support and assistance to end-users, resolving software, and project-related issues promptly and effectively
• Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
• Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
• Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations
• Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge

Skills & Qualification:

• Minimum Higher Nitec / Nitec qualification level
• Experience with .NET/Java/ Sharepoint Administration
• You possess strong attention to detail and problem-solving skills
• You have good interpersonal and communication skills
• Candidates with no experience are welcome

Note: Proceeding to apply for this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their Sales and Operations team, with the goal of further developing the already high-performing team. They are located in the Town.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Handle operational matters, collaborating with the sales team for effective sales fulfillment.
• Generate Sales Orders, call center, and online orders.
• Ensure excellent service, addressing customer complaints and concerns promptly.
• Arrange and update appointments for commercial customers, liaising with the Commercial team.
• Other ad-hoc duties or reassignments as required

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

Responsibilities:

• Lead projects through the design, procurement, installation and commissioning of new equipment or modifications to existing equipment, facilities and engineering assets, in order to meet operational and reliability requirements for existing product and/or new product introduction.
• Collaborate with internal resources and/or external contractors to plan, schedule and execute capital projects within established timelines and budgets.
• Ensure equipment and piping design conforms to industrial standards, master specifications, statutory requirements, SHE standards, cGMP compliance and other necessary requirements.
• Create, review and/or approve cGMP documents such as SOPs, engineering drawings, change orders, etc. and maintain project documentation as necessary.
• Partner with maintenance and utility teams to ensure maintenance requirements are duly considered in asset design, support updating of maintenance procedures/work instructions and imparting capabilities for asset maintenance.
• Partner with reliability teams to provide information for setting up maintenance master data, contribute to total asset lifecycle management and support reliability initiatives for all F&E assets.
• Assist in preparation of capital budget. Support the technology transfer of new products/ processes to the Singapore site as required. Support qualification of new equipment or modifications to existing equipment as required.
• Support risk assessments, impact assessments and implement CAPA as required.
• Support in raising Planned event records in Veeva change management system to get GMPimpacting project scope approved for execution.
• Comply with site Safety, Health & Environmental (SHE) requirements, never put oneself and others at safety & health risks, and report any workplace accidents, near misses and hazards as soon as practicable.
• Observe all site security measures at all times, and report any suspicious characters/objects & damaged security mechanisms to Site Security immediately.
• 
  
• Embody PT Lean Production System (LPS), while demonstrating a continuous improvement mindset and behaviors through the use and application of LPS tools for continuous improvement initiatives.

About You:

• Bachelor of Science/Engineering or higher in a scientific or engineering discipline
• At least 5 years' experience as a design/project engineer/process engineer or related technical discipline in the pharma/biotech industries.
• Advanced knowledge of engineering concepts, master specifications, equipment validation and qualification, safety principles, quality systems and cGMP requirements.Working knowledge of site finance and procurement policies relating to capital projects. Working knowledge/experience of procedures related to construction, field safety, welding/installation, passivation, polishing and cleaning etc.
• Experience in working with Veeva planned events change management systems is preferred.
• Able to develop solutions to complex problems using sound engineering judgment and advanced engineering knowledge.
• Must be highly motivated, be able to work independently as well as in a team and have good organizational and oral and written communication skills.
• Willingness to embrace change, ability to adapt to rapidly changing circumstances and courage to challenge status quo when necessary with a view on continuous improvement and achieving targets.
• Goal-oriented, persistent and driven to achieve results. Willing to take accountability for his/her job assignments.
• Strong aptitude to acquire and apply engineering knowledge and project management skills. Positive attitude towards continuous learning and contributing his/her expertise within and beyond the assigned work area.
• Works effectively with other colleagues and partners. Ability to foster a good exchange of ideas from working teams and communicate effectively to members of the project team and stakeholders. Think beyond department and functional boundaries.

Duration: 9 months (From Jan/Feb2024), option to extend depending on performance and business needs.

Senior Customer Support Associate ( Rotating Shift)

As a Customer Support Associate, you will be responsible for handling in-bound calls, facsimiles, and email requests for general enquiries within the company targeted service standard levels.

Highlights

• Industry: Healthcare
• 1 Year Contract (Convertible to permanent position based on performance)
• Rotating Shift: 8 hours / shift (Allowance provided)
• Remuneration: Up to $3000 (Depending on experience)

Challenges

• Respond promptly and professionally to patient inquiries.
• Provide accurate and clear information.
• Attending to general health guidelines
• Address and resolve patient concerns, complaints, and issues in a courteous and effective manner.
• Escalate complex issues to appropriate departments or supervisors as needed.

What it takes:

• Diploma in any discipline / GCE O Levels
• Experience working in Call Centre / Customer Service / or those from Consumer Sales seeking for a non-sale role.
• Able to provide quality customer service to patients over the phone.
• Good communication skills

Interested candidates please kindly send your updated CV to rei @talentsatwork.sg or WhatsApp 9051 2191 for more information.

Rei (EA Reg No: R2199207)
EA Licence No:21C0501

*We regret to inform that only shortlisted candidate will be notified. Thank you.

Maltem Asia is currently seeking a Desktop Support Engineer (Trading Floor) for an Energy Client based in Singapore.

Responsibilities :

• Provide 1st & 2nd line support by telephone, mail or in person.
• Identify, track, and resolve hardware and software incidents that affect the end-users
• Active filtering, handling, coordination and follow-up of IT service requests
• Provide user assistance in a broad sense including tablets, Smartphone’s, ... via all the Client's communication means such as :

Phone, Mail, IT Corner, Yammer etc.

• Ensure Workstation Assets Management
• Be able to master, set up and configure workstations
• Coordinate technical assistance to resolve operational issues provided by internal and
• external service providers
• Liaise with external suppliers to ensure delivery to agreed standards and timescales
• Prepare accurate and timely support documentation where required
• Work with Infra Operations lead on modernization projects
• Work with European Helpdesk teams to collaborate on issues
• Weekend work with desk moves and maintenance work
• Writing of scripts for creating automatic task schedulers and creating automation tools with Python or PowerShell

Mandatory Requirements :

• 3 years relevant working experience.
• Bachelors Degree in IT and relevant Certifications (ITIL, MS Certifications).
• Trading Floor experience working with Traders.
• KVM Switching for all Microsoft PCs.
• Windows 10 migration to Windows 11 Environment
• STRONG in Excel Pricing Sheets
• Market Data Apps (Bloomberg, ICE, Reuters)
• Collaborative tools -Teams / Office 365 / Active Directory / SCCM / ServiceNow
• Troubleshooting Laptop, Desktop, etc.
• Comfortable to perform Out-Of-Office standby support.
• Interactive behavior : Active Listening and communication skills, team player
• Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
• Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability

Good to have :

• Experience in Servers and Network appliances
• CLI & Desktop Patching Server
• Troubleshooting Network Issues
• Programming : Python / PowerShell

Job Description

The Production Support Lead is responsible for providing L1 and L2 support for Java applications covering 24 x 7 services. Required to provide technical support or guidance, troubleshoot and resolve technical issues, and with other departments to identify and resolve Application issues. (Splunk experience is mandatory.)

Required Technical Background:

• A high degree of analytical, troubleshooting and problem-solving abilities having experience with 8+ years of Java Production Support (In L1 and L2 Support).
• Knowledge of multi-tier application architecture.
• Experience with web technologies and internet-based applications.
• Experience working in an on-call and 24x7 Support Systems.
• Monitoring experience and working knowledge of log analysis tools like Splunk, NGINX, App dynamics, Grafana, Epic etc
• Knowledge of object-oriented languages (e.g. Java, J2EE, Spring or other MVC framework). SOAP and Restful are a plus.
• Working knowledge of Linux/unix
• Understanding of Oracle database servers. NoSQL database is a plus.
• Knowledge of Spinnaker, Jenkins, Ansible and Python is required.
• Knowledge of load-balanced environments such as BigIP F5, Cisco, or Citrix.
• Knowledge of any issue/problem tracking system, such as ServiceNow.
• Basic knowledge in diagnosing network-related technical issues.
• Work ticket to solve technical issues and troubleshooting skills
• Knowledge of Tomcat based applications.
• Assist the business in identifying the appropriate solution based on their needs
• Communicate with stakeholders in other departments when necessary to identify and resolve Application issues
• Participate in ongoing training sessions, including product knowledge, internal policies, and security practices.
• Monitor the health of the Applications and work on incidents and follow up on them until closure.
• Update knowledge base articles as needed. Confluence is a plus.
• Escalate unresolved incidents or open new ones as appropriate.
• Support team in resolving issues and cross training
• Good understanding of SLAs and KPIs for Production Support

Front Desk Officer | Receptionist | Customer Support | Ubi

• Working Hours: Monday to Friday (7:45am – 5:15pm) + alternate Saturday (7:45am – 11:45am)
• Salary: $1800 - $2400
• Working Location: Ubi

Requirements:

• Preferably with receptionist or customer service experience.
• Candidates with hotel lobby or with flight attendant experience would be an added advantage.

Job descriptions:

• Handle phone calls, answer general enquiries, take/pass messages to recipients.
• Greet, check in and announce customers’ arrival.
• Check visitors in and direct them to specific destinations.
• Responsible for incoming mails, parcels and front desk’s petty cash.
• Manage hardcopy filing of front desk’s monthly report.
• Coordinate with chauffeur on pickups and sending off customers.
• Summarise and verify retail transactions settlement for account use.
• Custodian for customer area’s cleanliness.
• General adhoc admin duties that may be assigned from time to time.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Roles and responsibilities

• Maintain the general cleanliness of school environment and upkeep of school facilities.
• Provide support for routine operational tasks and ad-hoc tasks such as logistical support for school events and activities (including transporting and arranging furniture and equipment).
• Assist in the school’s afety, security and crisis preparedness activities, e.g. arming and disarming of school alarm system, reporting faults in school premise in a timely manner.
• Assist in the printing of school materials.
• Any other assigned duties.

Requirements

• A team player.
• Preferably prior experience in cleaning, logistics or simple administrative duties.
• Physically fit.

Salary: $1700-$1800/month

Location: Yio Chu Kang Sec / AMK Ave 5

Contract Period: 1 March 2024 to 31 Dec 2024

Working hours:

Mon to Thur 7.30am to 5pm (includes 1 hour lunch break);

Fri 7.30am to 4.30pm (includes 1 hour lunch break)