Total 4,572 support analyst job vacancies in Customer Service category in Singapore

• End user support
• Assist in Operating Systems Migration and related support.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
• Responsible for correcting all problems associated to supported list of End User Equipment and Software.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
• Synchronizing application settings to environment requirement.
• Relocation of computer devices and peripherals.
• Setting up of the end users profiles for applications.
• Proactive update and follow up to end users.
• Guide end user on required applicable tasks
• Other adhoc task as assigned.

Job Requirements

• Diploma / Nitec in Information Technology, Computer Engineering or related field
• Minimum 1 year experience in IT
• Hardworking , positive attitude
• MNC work environment
• 5 days work (8.30am to 6pm) at Cecil Road
• Salary $2500 - $3000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Service Desk Support Consultant (Level 1) plays an important role in making sure that happens, as the frontline member of the team. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L1) can turn to the Level 2and Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Ensure all calls, chats are answered and all emails are responded in a timely manner.
• Ensure all issues are properly logged into the ITSM portal.
• Perform initial classification/prioritization of the incidents.
• Perform first level triage and troubleshooting on all reported issues, ask customers targeted questions to quickly understand the precise root of the issue.
• Refer to internal Knowledge Base or resources to provide accurate technical solutions.
• Provide First Call Resolution (FCR) technical support via phone, email or chat.
• If unable to resolve, escalation to next level resolver group and keeping client informed.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Furnish timely updates to customers on the status of outstanding incidents within targeted Service Levels (SLA).
• Prioritize and manage several open incidents at one time.
• Maintain ownership of incidents and follow-up with client on reported issues until closure.
• Manage customer expectations and notify Team Lead/Service Delivery Manager in the event of unusual surge in calls of a specific nature.
• Prepare accurate and timely reports.
• Maintain jovial relationships with clients.
• Contribute knowledge articles and maintain documentations for known errors/on-site processes.
• Collaborate with the internal IT team to communicate to the client the status of their ticket every step of the way, notifying them of any changes or outages related to their issue.
• Escalate tickets that require the Service Delivery Manager or Technical Manager support.
• Identify, communicate and mitigate potential risks to the Service Delivery Manager and clients.
• Act as the Monitoring Center for internal infrastructure, monitoring via dashboards and escalating appropriately to Level 2 or Level 3 team for remediation.

Requirements

• Diploma in IT or Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System or the equivalent).
• ITIL v4 or other IT-related certifications will be an advantage.
• At least 1 to 2 years’ work experiences as an IT Service Desk Analyst, Technical Support Engineer, Desktop Support Engineer or similar roles.
• Familiarity in providing support via remote desktop applications.
• Hands-on experience with Windows/Linux OS environments.
• Basic experience in managing Active Directory, M365, VPN, Network or virtual computing infrastructure.
• Basic knowledge of cloud concepts and network infrastructure.
• Good understanding of computer systems (hardware and software), monitoring tools, mobile devices and other tech products.
• Intermediate knowledge on using Microsoft Office suite (e.g. MS Excel, MS Outlook, MS SharePoint etc)
• Excellent ability to diagnose, identify and troubleshoot technical issues.
• Excellent problem-solving and communication skills.
• Excellent time management and task prioritisation skills.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

CoreTRM provides a cloud-based E/CTRM software platform to Oil and Commodity Trading organisations in Singapore and around the world.

https://coretrm.com/

E/CTRM stands for Energy/Commodity Trading and Risk Management software. Our platform allows trading organizations to handle and simplify the full trade lifecycle of physical and derivative trades from trade capture, through operational logistics, to financial settlement.

Our risk management features enable management to track profit and loss, positions and credit, monitor risk metrics, duties segregation, and ensure adherence to trading limits in real-time.

Due to rapid expansion and business needs, we are now looking for a Support Analyst to assist clients using our platform.

Responsibilities

• Provide Level 1 and Level 2 support via email, IM and phone to existing clients
• Log all support issues in the company issue tracking system
• Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
• Perform ongoing configuration of support issues
• Work with new clients to ensure smooth transition from implementation to support
• Resolve or explain issues to client satisfaction
• Escalate issues to the development team when appropriate
• Raise change requests for platform enhancements
• Liaise with CoreTRM product developers on changes and enhancements
• Follow CoreTRM standards, procedures, and policies
• Provide after work hours phone stand-by support (on shift with other support analysts) and/or ah-hoc cover for other support analysts (including overseas ones) when needed
• Other ad-hoc duties if needed

Requirements

• IT knowledge/skills is helpful but not a must
• Understanding of oil trading is helpful but not a must
• Excellent communication and analytical skills
• Ability to thrive in a very fast-paced and dynamic environment

NOTE: This is a client-facing role, and not an IT role. Our software is so well-designed that only some basic understanding of IT is sufficient. Ideally, the suitable candidate is a believer of systems and interested to know more about the world and processes of oil trading.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Nets Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To manage Admin, Compliance and Building Services of 1NN and 1NE.1-Net is fast transforming itself into Asias Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. Its uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

Role Profile

The Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. This includes the monitoring of 1-Nets facilities and network infrastructure and systems performance.

Responsibilities

• To perform 24x7 rotating shift duty for NOC and Network Operations.
• Changing of backup tapes based on predetermined schedule
• Preparation and compilation of team and customer weekly and monthly reports
• Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
• Inventory Management for physical network infrastructure, x-connect.
• Provide remote hands service and onsite support to internal and customers
• Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
• Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
• Responsive to troubleshoot and solve L1 Data Center and customer network issues
• Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
• Report to Telco Helpdesk for suspected circuit problem.
• Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures
• Collect and manage the statistics collection and application from the network systems
• Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

• Minimum Diploma or equivalent qualification in IT related field of study
• Must be willing to learn- No experience required as job training will be provided
• Career growth opportunities
• Able to resonate with our culture of Respect, Teamwork, Drive
• Rotating shift duty
• Basic knowledge and experience with networking protocols, including TCIP, RIP, TRACERT & PING Command
• Basic knowledge and experience with Structured Network Infrastructure for network Layer 1 & 2 support
• Pro-active in anticipating and resolving issues in the work environment
• Customer service acumen and possess a strong sense of urgency
• Strong sense of responsibilities and accountability in the work performance
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

Job Description

• Industry/ Organization Type: Education
• Position Title: Individual Support Specialist
• Working Location: Raffles Place (Walking distance from MRT)
• Working Hours: 5 days, Mon – Fri (8 am – 5 pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Report to and undergo regular supervision with HOD, Vice Principal and/or Principal as required.
• Accompany individual student during school day.
• Integrate individual student in daily interactions with peers, teachers, and other school community members.
• Keep parent(s) updated regarding individual's progress and/or areas of need.
• Assist individual student with assignments.
• Ensure that individual student keeps up with lesson.
• Collaborate with lead teacher of individual student to ensure progressive learning.
• Assist lead teacher(s) with classroom management, day to day operations in running the classroom and administrative tasks when required.
• Assist lead teacher(s) in implementing quality lesson plans and individual education plans regarding the individual student.
• Assist lead teacher(s) in enforcing rules of behaviour management in the classroom.
• Prepare all lesson materials as assigned by lead teacher(s).
• Develop and facilitate extra-curricular activities and 2 holiday camps per calendar year.
• Be responsible for special duty assignments as required by management (e.g. morning duty, library monitor, bus monitor, document vetting, end of year performance coordinator, etc.).
• Maintain accurate and complete student records as requited by laws, district policies and administrative regulations.
• Observe and evaluate individual student's performance, behaviour, social development and physical health.
• Enforce all administration policies and rules governing student(s).
• Adhere to and implement the school's processes and systems.
• Attend parent-teacher meetings as and when required by lead teacher(s).
• Collaborate with parents/ guardians, other teachers, counsellors, therapists and administrators in order to resolve students’ behavioural and academic problems.
• Attend professional meetings, serve on school committees, educational conferences, and teacher training workshops in order to maintain and improve professional competence.

APPLY NOW!!!

• Must have at least a professional Diploma in Education/ Special Education/ Counselling/ Psychology or related fields.
• Understanding special education is highly desirable.
• Candidates without experience are welcome to apply; training is provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66036 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: IT / Software
• Position Title: Desktop Support Engineer (L1 / L2)
• Working Location: West (Jurong / Tuas)
• Working Hours: 5 days (Monday to Friday, 8 AM – 5 PM)
• Salary Package: Basic Salary up to $3,300 + AWS + Bonus + Transport Allowance
• Duration: Permanent Role

Key Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issues status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system to support Apple PC users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

APPLY NOW!!!

• Bachelor’s degree or equivalent in Computer Science or related field
• Minimum 1 year of IT experience or equivalent
• Candidates with CompTIA A+, Microsoft Certified Professional (MCP) qualifcations or equivalent would be an added advantage
• Broad experience in IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms
• Experience with Windows 7-10, Microsoft Active Directory, utilization GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions or Helpdesk ticketing systems is preferred

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66041 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Responsibilities:

• Collaborating with the global support team to manage Service Management ticket queues and telephone systems effectively.
• Managing personal ticket queues and conducting troubleshooting for incidents or requests involving hardware, software, or OS-related items.
• Providing basic mobility support, especially for iOS devices.
• Supporting IMAC (Install, Moves, Adds, Changes) processes.
• Assisting in projects and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Adhering to asset management processes for accurate inventory and stock.
• Utilizing knowledge bases, providing timely support for end-user issues, and managing distributed hardware and software.
• Observing internal support provisions, providing feedback for improvement.
• Onboarding new employees and creating various forms of documentation occasionally.
• Understanding and tracking metrics reflecting group performance.
• Managing project assignments to ensure on-schedule completion of critical objectives.

Job Requirement:

• A minimum of 2-3 years of experience in the IT industry.
• A minimum of 2 years of customer service experience.
• A minimum of 2 years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment)
• Possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users
• Possess high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire
• Understanding of ITIL principles

To apply, please visit www.gmprecruit.com and search for Job Reference: 24033

To learn more about this opportunity, please contact Yi Fang at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

• Assess, based on the scheme’s eligibility criteria, whether the applicant is eligible for childcare financial assistance; and if so, to recommend the amount and duration of assistance for the child;
• Navigate through different systems to process online applications received;
• Manage appeals from applicants who do not qualify for the assistance, and attend to queries about the scheme from parents and members of the public, childcare centre operators, social workers and other relevant parties;
• Work closely with childcare operators, social workers, or colleagues in the course of work; and
• Provide administrative support to the team, such as triaging the emails and MP appeals.

Requirements:

• Singaporean
• Degree holder
• Familiar with and able to use IT systems and processes confidently;
• Has good knowledge of Microsoft Word and Excel;
• Have good interpersonal and communication skills to communicate with clients, child care centre operators, parents and relevant parties

Other information:

• Working days: Mon - Fri (office hours)
• Contract: 12 months

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Job Description

• Industry/ Organization Type: Manufacturing/ Production
• Position Title: IT Support Engineer (Navision)/ IT Engineer
• Working Location: East
• Working Hours: Monday to Friday, 9 am – 6 pm
• Salary Package: Basic + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Provide support for the Microsoft Dynamics Navision ERP system and generate Jet Reports.
• Support and implement new Electronic Data Interchange (EDI) solutions and applications. Develop and maintain EDI integration using XML.
• Perform hardware and software installation and maintenance.
• Carry out any additional responsibilities assigned by the Supervisor.

APPLY NOW!!!

• At least a Diploma in IT or its similar discipline.
• Minimum 2 years of related working experience.
• Strong expertise in supporting Navision Applications within a manufacturing environment, specifically in areas such as inventory, warehouse management, production, finance, purchasing, and sales support.
• Prior experience in hardware and software installation and maintenance.
• Knowledge of web development would be an additional advantage.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66103 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: IT Solution Provider
• Position Title: IT Desktop Support Engineer
• Working Location: Ubi
• Working Hours: Monday – Friday, 9 am – 6 pm
• Salary Package: Up to $4,000 + VB
• Duration: Permanent

Key Responsibilities

• Management of asset services, including hardware and desk-side support services.
• Coordination and management of 3rd party vendor support services.
• Maintenance of the assets database, ensuring accuracy and quality of data, and correcting any errors within an agreed time frame.
• Management of relationships between users and assets, correcting any inconsistencies within the requested time frame.
• Receipt and support of goods from third-party hardware suppliers.
• Performance of regular checks on assets and reporting on data quality.
• Management of PC disposal with third parties to minimize financial risks.
• Management of PC ordering forecasts for the country, including monitoring orders and deliveries.
• Maintenance of an end-user support knowledgebase.
• Provision of on-site support to maintain a close relationship with end-users.
• Management of various IT devices used in the client environment.
• Coordination with 3rd party suppliers, including escorting them during services.
• Reporting any service non-compliance and issues to client IT.
• Extended support such as storage and dispatching across client sites, disaster recovery plan support, and process PC support in client plants.
• Datacenter support including maintaining rack layout and cabling information, physical devices hardware inventory list, and providing escort services when other suppliers require access to client racks.
• Perform special services such as supporting events, sales force annual meetings, special support for projects, and any other reasonable requests from the client.

APPLY NOW!!!

• Minimum NITEC in Information Technology/Computer Science with at least 1 year of experience in a relevant field
• Proficient in Microsoft software applications
• Strong understanding of user desktop administration

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65860 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

This is a support position in the Dealing Support team. The staff will report to the Dealing Support Manager, he will work closely with all technology teams across the organisation.

Responsibilities:

• Contribute to the overall success of the Dealing Room Support, ensuring specific individual goals, plans; initiatives are executed/delivered in support of the team’s business strategies and objectives.
• Ensure all activities conducted are compliant with governing regulations, internal policies and procedures
• First and second level technical system support to all production systems being used by the users
• Manage and maintain the currency of all issues in a manner which provides high quality support services to its users
• Liaise with second and third level support when applicable and provide recommendations to management with regards to resolution
• Provide effective day-to-day end user technical support to all the trade floor users on production systems including PCs, printers, applications and trading phone systems
• Perform PC refresh, plan and deploy for new hire, installation of equipment, PC moves service request within SLA and ensure assets tracking is updated
• Record and maintain assets inventory system
• Must accurately record, update ticket in ITSM system
• Prepare and update technical documentation
• Determine the best solution based on the issue and details provided by users
• Identify and escalate business and technical challenges
• Communicate with other technical teams, clients and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times
• To succeed in this Dealing Room/Trade Floor Support role, the staff needs to have strong end-to-end knowledge of infrastructure, desktop, trade floor/dealing room and market data with any experience working within financial services being desirable.

Qualifications:

• Experienced and skilled working with Wintel desktops/laptop
• Microsoft Office: Advanced of Word, Excel, Access and PowerPoint
• Experienced in Market data systems: Bloomberg and Thomson Reuters Eikon
• Experienced in Trading systems: Thomson Reuters FX Trading, EBS, etc
• Basic TCP/IP networking knowledge and troubleshooting skills
• One to three years' technical work experience
• One to three years' trade floor support experience is preferred
• ITIL certification preferred

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey, telemarketing activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate

• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.

• Proactive manage all front desk duties over the counter, phone and email

• Identify, profile and tier customers to the types of services that are relevant to their needs

• Ensure smooth customer transactions at all times and provide quality customer services

• Perform administrative duties, manage appointments and register customers

• Prepare room logistics and necessary materials

• Other duties as assigned by Team Lead and/or Branch Head

• Candidate with prior experience in outbound call preferred

• Candidate with prior experience in front desk management preferred

• Basic Computer knowledge (Microsoft Excel and Word)

• Have a pleasant disposition with a positive attitude

• Excellent in customer service delivery

• Organised, self-motivated, and result-oriented individual

• Demonstrate a sense of urgency and work well under pressure as an individual and in a team

• Good verbal & written communication and interpersonal skills

• GCE ‘O’ levels and above

IT Support Coordinator

Salary Range: S$4,200.00 - S$5,000.00
Working Days: 5 Days
Working Hours: 9am - 6pm
Work Location: 1 International Business Park S(609917) *Near By Jurong East MRT*

Job Scope

• Being First Tier IT support for Singapore and Malaysia, and as a backup to other members in Global ITC Team
• Daily helpdesk on call for all pc problem of hardware & software.
• Daily maintenance IT devices
• According to department head directives, manage implementation of projects, time and communications

Job Description:

• First contact point for consulting and support of all IT-topics
• Procurement, configuration and administration of hardware and software
• Training and knowledge transfer of IT topics for employees (and external customers)
• Participation in implementing strategic goals and projects
• Digitalization and optimization of processes in cooperation with other departments
• Tech leadership role in matters concerning IT
• Responsibility for measuring and improving the IT-service quality
• Implementing IT-guidelines and procedures
• Manage an inventory of all IT hardware assets
• Support of customer interfaces (EDI, API, eLogistics) as well as customer support in cooperation with other departments

Requirements:

• Diploma holder in Information Technology; or equivalent
• Knowledge for Citrix, Lotus Notes, M365, Cisco Routers, Switches, Microsoft suite of softwares
• More than 3 years IT experience

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Our client is looking for a Customer Support and Projects Engineer

Responsibilities

• Responsible for Installation, modification, and commissioning of HVAC Products
• Support customers in resolving technical issues and troubleshooting.
• Responsible for Site Visit and Site Coordination
• Diagnose, repair, and maintain air conditioning systems.
• Review and ensure compliance with the components of the project, including drawings, reports, specifications and studies.
• Prepare project requirements/deliverables such as Drawings, specifications, BOQs, Reports, etc.
• Liaising with the Support Manager and the client to keep informed of all developments associated with the project.
• Responsible for preparing Material purchase request with proper, clear specification & correct quantity.
• Coordinate and work with procurement team to get the right materials at site in time.

Required Knowledge/Skills, Education, and Experience

• 2 – 6 years’ experience in working with HVAC/Electrical industry
• BE/BTech Graduate or equivalent – Electrical/Mechanical (From premier Institutions)
• Strong understanding of HVAC and Electrical Products
• Knowledge of engineering design principles and standards
• Excellent written and oral communication skills
• Good Team player and excellent collaboration skill
• Experience in inspecting, servicing, repairing, and installing all types of HVAC systems.
• Working knowledge of electrical circuits and schematics, MEP, and equipment controls
• Design knowledge in Ducting / Chilled Water Piping design, Heat Load Calculation etc.
• Experience in Material control & reconciliation.

If you are a match to the role, please send email with CV to Ritu Chaudhari - [email protected].

Access People Executive Search & Recruitment – www.access-people.com for more info

Duties and Responsibilities:

Customer Support

· Be actively involved in the customer support plan for Group and partners OEMs in the Asia Pacific region

· Communicate valued expertise to customers, and act as the interface between the OEMs and Asia-Pacific Airlines on technical issues, complaints or investigation requests to exceed customer satisfaction

· Manage emergency/crisis situations (Aircraft On Ground A.O.G.) in the region

· Manage customer and supplier relations across the region,

· Support the Entry Into Service for new programs

· Supervise fleet upgrade and retrofit campaigns, reviews of Service Information Letters (SIL), implementations of systems or components modifications following Service Bulletins (SB)

· Develop and draft end-user documentations and training materials

· Conduct training sessions for in-house teams as well as external customers

Repair Operations

· Lead repair workshops and customers support operations for SAFRAN Group and partners OEMs in Asia-Pacific

· Support a team of technicians, planners, supply chain officers and sales executives to deliver short Shop Processing Time

· Follow up repair orders to ensure systematic good performance and profitability

· Monitor Key Performance Indicators and report to selected OEMs

· Analyse In-Service Experience for timely feedback to OEMs: Devise reliability reports, analyse Shop Findings, piece parts consumption, productivity, etc…

· Attend Technical Review meetings

· Support existing repair capabilities by solving any issues or discrepancies which may arise, in order to resume activity as soon as possible.

· Trouble shooting of toolings, test benches, fixtures etc...

· Help sourcing for material, suppliers, 3rd parties, alternatives

· Establish calibration requirements

· Take a pro-active approach, initiate creative solutions to maintenance issues and assist the workshops in implementing best practices, Continuous Improvement, LEAN operations, cost reductions and applying lessons-learned from previous or bench-marked experiences

· Conduct investigation and write report to customers

· Manage technical disputes

· Follow up on technical improvement to customers

· Ensure that communication between all stakeholders – HQ, OEMs, Workshops, Operation, QA, Sales, CI, Supply Chain, Customers, and Suppliers - is optimum.

· Report to management. Flow down relevant and timely information.

Capabilities Development

· Participate in the development and implementation of Group and partners OEMs’ new repair capabilities

· Drive the progress of the tasks, pilot projects’ milestones review, report advancement, track investments and expenses, monitor contractors and suppliers, devise maintenance plans.

· Perform self-assessments, engineering studies, build up justification file and liaise with QA for smooth airworthiness application and repair capability integration.

· Review Testability and perform Shop validation

· As the Project Manager for the assigned project, drive the progress of the task, direct projects’ milestones review, track investments, monitor contractors and suppliers, devise maintenance plans

· Handle Request For Information or Request For Quotation for technical/commercial proposals

· Manage SAFRAN OEMs Support investment and be actively involved in repair policies

· Develop excellent relationships across multiple organizations & with all levels of workshops and other Company personnel.

· Safeguard interest of SAFRAN ELECTRONICS & DEFENCE SERVICES ASIA and partners OEMs

Health, Safety & Environment

· Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

· Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

Continuous Improvement and Innovation

· Lead by example the Continuous Improvement and Innovation initiatives in the company.

· Pilot Company Lean and Improvement projects. Review progress, deliverables and gains for key innovations

· Be a driving force in the Participative Innovation, ONE SAFRAN and Green Belts Improvement

· Spearhead the QRQC, SQCDPI, 5S, Root Cause Analysis, ONE SAFRAN methodologies to be best in class.

Perform any other duties as assigned

Experience and Qualifications:

a) Degree in Mechanical/Electrical/Aeronautical Engineering

b) At least 5 years of Aviation Engineering experience, Technical Support Aircraft Maintenance and Repair Operations, in OEM or MRO environment

c) Proficient in product support and trouble shooting procedures

d) Serviced-oriented with hands-on experience of customer support.

e) Effective Project Management and interpersonal skills

f) Experience in calibration requirements and procedures

g) Proficient with Microsoft software applications

h) Working knowledge of the Aviation Airworthiness requirements like Part 145 is advantageous

i) Sound knowledge of quality systems such as ISO9000 and AS9110

j) Excellent attitude, good team player, motivated, driven, committed, reliable. Take ownership of the projects

k) Ability to multi task in a dynamic environment

l) Excellent communications skills. Well versed in written and spoken English

m) Able to think ahead, process data, make decisions and solve problems.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Customer Support Coordinator - European Engineering MNC

1 year contract renewable

Salary: $4000 max

5 days work week

8am - 5pm

Location: Ayer Rajah

Job Scope:

· Ensures the resolution of customer issues (e.g., order deliveries, logistic, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

· Perform order fulfillment, logistic support and take ownership for all outgoing transaction on time.

· Response to customers’ enquiries on order status and delivery issues promptly with accurate information.

· Tracks regular target performance and provides results to management Coordinate with 3PL on shipment arrangement, custom clearance and logistics delivery.

· Coordinate and update transportation information of goods between customers and suppliers.

· Ensure job closures as per target set and ensure smooth execution of daily shipment.

· Updating tracking platform on a regular basis and follow up closely with the relevant parties to resolve any issues, complaints with satisfaction.

· Coordinate with packer on special packing for fumigation, booking of shipments, prepare shipping mark, and shipping document at the request of the customers.

· Coordinate on Certificate of Origin application from Chamber of commerce at the request of the customers.

· Facilitates and support on Letter of Credit / Bank guarantees/ Bonds process for orders when it is required.

· Coordinate customers’ complaint to the Quality Assurance / warranty issue / Store and follow up with corrective actions.

· Ensure billing on time and sending invoices to customers promptly.

· Provides back-up support to commercial operation team members in the performance of job duties as required.

Support on business administrative activities to raise PR for pantry supplier, catering, and other business activities when it is required.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

- Support Head, Customer Service in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with - Compliance and Operational Risk in mind.

- Responsible for designing “as if” and “to be” in customer experience journey on transformation tools.

- Collaborate with internal/external stakeholders and spearhead in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX.

- Drive e-portals utilization rate, focus on accuracy and quality of contents and increase customer satisfaction ratings.

- Develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

- Support investigation of complainants escalated to Customer Service section and communicate investigation findings/outcome to complainant/business partners within the required turnaround time.

- Attend to enquiries/feedback received at the various customer service touch points.

-Use of data to identify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.

- Support Section Head in implementing and maintaining a centralized knowledge library as source for future omnichannel servicing portal.

- Performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.

As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will:

• Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
• Troubleshooting hardware related issues and replace parts if needed
• Troubleshooting software related issues and apply fix
• Work with team members in completing job assignments
• Follow process to attend assigned jobs and escalate issues

You already have:

• Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.
• 2-5 years of experience with end user support.
• Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
• Collaboration experience including knowledge of remote control of PCs
• Strong customer service skills
• Attitude as a team player
• Fluency in both written and spoken English

The major responsibilities of this position include, but are not limited to:

Organise and Execute Back To Work Programme

· Assess participants for their job readiness using a recognised tool after referrals are received. (Participants to attend RWP once a week in addition to the BTW session(s)

· Facilitate training for participants job readiness

· Prepare and execute on-job-training (practicum)

· Create a wellness plan with the participants that outline what the participants should do in terms for crisis

· Monitor participants in the workforce for a period of 6 months from the time of employment. (Continue to engage, review crisis plans and empower participants to remain employed in the form of telephone calls, meet up sessions and or both during the time of employment

· Provide feedback of the participants progress to senior programme coordinator and caseworkers

· Attain feedback form the employers of the participants progress

· Network with future employers, social enterprise and other agencies for job vacancies

Basic Computer Skills Trainer

· Assessing participants’ needs

· Designing training programmes, create structured training programmess that cover the fundamental aspects of computer skills. This includes topics such as operating systems, file management, word processing, spreadsheets, internet browsing, email usage, basic troubleshooting, and online safety.

· Delivering training sessions, explain concepts, demonstrate procedures, and provide hands-on exercises to ensure participants grasp the material effectively.

· Providing individual assistance, provide one-on-one support, answering questions, clarifying doubts, and guiding them through the learning process at their own pace.

· Monitoring progress, track the progress of each participant, ensuring they are advancing and achieving their learning objectives. This may involve understanding and adjusting the programme accordingly.

· Offering troubleshooting guidance, helping participants troubleshoot common issues they may encounter during computer usage.

· Staying updated, since technology evolves rapidly, so it's crucial to stay up to date with the latest advancements and changes in computer systems, software applications, and digital tools.

· Documenting and reporting: Keeping records of the training sessions, participants progress, and any feedback or assessments. To maintain an accurate documentation to evaluate the effectiveness of the training programmes.

Recovery Wellness Programme (RWP) Duties

· Support in running RWP activities

· Mentor Assistant Programme Executives in administrative duties and in co-facilitation of RWP activities

· Provide input and take on tasks under the Recovery planning team

· Covering of RWP duties across centres when staff on leave

Others
Perform any other duties as assigned by Assistant Manager

Job Qualifications:

· A diploma or equivalent with minimum 1 year of relevant experience

· Proficient in Microsoft Office software

· Ability to multitask and prioritize daily workload

Working Location: Tampines/ Senja/ Pearl Hill Care Home

This role manages the daily ward administration activities by providing administrative support to the Nursing Team of the Care Home, thereby ensuring smooth delivery of the resident-related services in accordance to the stipulated service level standards.

JOB RESPONSIBILITIES

Administrative Duties

Record the following information to ensure accuracy in a timely manner:

• Medical Certification
• Hospitalisation
• Overseas Leave
• Tabulate and submit monthly overtime claims for nurses
• Monitoring and arranging trainings for nursing staff , as required
• Movement of staff from apartment to dormitory and vice versa
• Manage the Escort Services
• inform staff of any deliveries or letters for them

Handling of Documentation

• Uploading of residents' documents and keying of records into the IT Portal, such as NHelp or any other system assigned
• Filling of Staff-related documents and audited documents, for licensing audit purpose.

Nursing Dashboard

• Track and report of data related to nursing sensitive indicators ( e.g. Falls, Medication Errors, Pressure Injuries etc)
• Analyze and prepare slides for monthly presentation

Procurement

• Manage & ensure adequate supplies of consumables (surgical , stationaries and linen) accordingly to par levels and utilization charging compliance.
• Manage purchase requisition requests and handling invoices for payments.

Assist the Senior Nurse Manager in the preparation & readiness for the two (2) yearly licensing processing

Performs any duties as assigned by the Senior Nurse Manager/Assistant Director/Director of Nursing.

JOB REQUIREMENTS:

• Candidate must possess at least a ‘O’ Level/ Diploma in any discipline
• At least 2 years of administrative experience, preferably in clinical/ healthcare settings
• Meticulous with an eye for detail
• Good communication and organisational skills
• Proficient in Microsoft Office (i.e. Microsoft Word, Excel and Powerpoint)

Interested candidates, please click on apply now.