Total 6,864 technical support engineer job vacancies in Customer Service category in Singapore

Job Objectives

The Planning & Management team sits within the Retail & Channels ‘Partner, Transform & Operate’ function in Group Technology & Operations (GTO).

We provide a range of services to ensure the function performs optimally and effectively, and in alignment with the priorities and strategic goals.

Working with senior leaders in the function and key partners in the supporting functions, the Planning & Management team aims to drive efficiency & effectiveness across the function, quality execution of portfolio management activities, and structure & align processes regionally.

Key Responsibilities

1. Partner with GTO Retail & Channels T&O (GRCTO) teams to identify the pipeline of new initiatives and project notations

2. Organize and track the pipeline, capturing data on readiness for approval and other relevant data

3. Ensure there is an aligned pipeline view across GRCTO and GTO COO Office

4. Maintain and update GRCTO projects approval data and dashboard

5. Partner with GTO COO Office and Delivery Teams to organize and track in-flight projects

6. Prepare the weekly Management dashboard for projects – Pipeline, In-Flight Projects and Projects Target Delivery view

7. Prepare the agenda and partner GRCTO teams for content for the weekly Pipeline Deck Review cadence

8. Organize the provision of the current pipeline decks for review by the GRCTO leadership

9. Support the Pipeline education & training needs for the GRCTO teams

10. Understand the Projects Data Reconciliation (timesheets, investment amounts etc), Project Quality & Process Adherence checks/reports, and prepare the action dashboard for GRCTO teams

11. Support special initiatives, management and governance forums & workshops that may arise

Qualifications and Skills Required

• Bachelor’s Degree, with demonstrated working experience in a similar role in Financial Services

• Solid organizational skills including a methodical approach to planning & process, attention to detail and accuracy

• Good sense of risk & issue management, and escalation management

• Able to produce structured and effective presentations

• Proficient in creating presentations using the Microsoft suite of software

• Able to handle multiple priorities, maintain standards and deliver with quality under tight timeframes & pressure

• Highly self-motivated, autonomous & pro-active, and a collaborator & team-player with flexibility to take on special initiatives that may arise

• Excellent written and verbal communication skills

• Comfortable with engaging senior management

Position Type: Contract, deputed to Client

• Required skills: Minimum 5 years of experience in ITSM support using BMC Helix.
• Solid understanding of ITIL processes and best practices.
• Experience in providing technical support to clients.
• Strong problem-solving skills and ability to interpret and design effective solutions.
• Understanding the requirements and functional design
• Performing Build and Unit Test
• Providing bug fix support for System Test
• Excellent communication skills and ability to work collaboratively with cross-functional teams.

Almira | Recruitment Consultant

Email: [email protected]| Office Telephone: +65 64299403

EA Personnel Registration Number: R22111126

Singapore Employment Agency Licence No: 11C337

Responsibilities

• Responsible for performing corrective and preventive maintenance of CCTV Surveillance System
• Responsible in assisting in planning of the Preventive Maintenance Schedule

Requirements

• Min Nitec in Information Technology/ Electronics/ Electrical Engineering or relevant
• Min 1 years of working experience in computer networking, CCTV set up and Video Management System

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

• 5years of experience in ITSM support using BMC Helix.
• Understanding of ITIL processes and best practices.
• Experience in providing technical support to clients.
• Problem-solving skills and to interpret and design effective solutions.
• Understanding the requirements and functional design
• Performing Build and Unit Test.
• Providing bug fix support for System Test

Thanks, and Best Regards

Karanam Vijaya Kiran
(EA Registration no: R1443178)
Recruitment Manager
Hand Phone: +65 92333815
Helius Technologies Pte Ltd (EA Licence No: 11C3373)

We are looking for an Infrastructure Support Analyst specializing in Security Administration to join our dynamic team!

• Comprehensive remuneration package.
• Contribute to nationwide projects.
• Opportunities for skill enhancement, training, and growth.

Responsibilities:

• Implement and manage security measures to safeguard sensitive financial and personal data.
• Manage the escalation processes and perform service recovery for incidents that directly impact services or users.
• Conducting security audits and assessments to identify vulnerabilities and risks.
• Developing and implementing security policies and procedures.
• Provide governance on the service provided by the Service Providers.
• Collaborating with other teams to ensure compliance with regulatory requirements.
• Support periodic fixes/patches and upgrades.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years working experience in Information Security in a complex IT environment.
• Proficiency in administering security for one or more of the various systems (Windows, Unix, Linux, MS SQL, Oracle, Mainframe, AS400, and Teradata).
• Hands-on experience with security tools such as Active Directory, Privileged ID Management tools, and Identity Governance & Administration tools.
• Familiarity with ACF2 and RACF security protocols.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Relevant certifications (e.g., CISSP, CISM) are a plus.

Interested candidates may apply via email to [email protected](indicating Job ID J43633 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – Outsourcing Team
ScienTec Consulting Pte Ltd – 11C5781

Responsibilities:

• Regularly repair, troubleshoot, and configure machines.
• Finish indoor and outdoor maintenance and repairs.
• Hands-on approach to fix technical problems.
• Proficiency in identifying and fixing flaws in mechanical equipment.

Requirements:

• Min Nitec in Mechanical Engineering or it's equivalent
• At least two years related working experience
• Knowledge of hydraulics or electricity is an added advantage

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Main Responsibilities:

• Provide helpdesk support, follow-up and update of change request or fault status. Responding in timely manner to service issue and request.
• Install and configure computer hardware, software, printer, scanner etc.
• Support end user computing, application and software.
• Deploy, manage and troubleshoot user workstation and computer equipment.
• Monitor antivirus activity, reporting and update status.
• Assists on external IT audit and performs internal IT audit.
• Assist on IT project development and implementation.
• Create user guide, maintain record and IT documentation.
• Coordinate with system provider on repair and maintenance of hardware and software.
• Undertaking duties and assignments as and when assigned by superior.
• IT Asset Management

Requirements:

• Diploma in Information Technology or related discipline with relevant technical qualification.
• At least two years of relevant work experience.
• Fluent in English
• Singaporean/PR

Job Description:

• Process new orders and order changes within set service level agreements via Oracle Order Management System
• Monitor Oracle alerts for order import, pricing or shipping error and rectify the errors promptly
• Manage the incoming emails request in the mailboxes and respond to questions regarding order status, order changes, price and schedule availability, tracking information etc.
• Manage database of customer master setups, customer item crossreference and traffic profiles in Oracle
• Proactively monitor order holds status, communicating any issues to customers/Customer Operations Account Managers
• Responsible to identify customer order data issues between systems and perform some preliminary investigation before escalating to higher management and IT for further trouble-shooting and resolution
• Understand and apply various VAT/Resale Tax requirements on selected orders to ensure tax compliance to various countries/region tax regime
• Independently process RMA and replacement order request from customer/Customer Operations Account Managers and Customer Quality Engineers according to SOP within set SLAs and SOX requirements
• Responsible for regular data reporting, analysis and data clean-up
• Participate in routine system level testing and ad-hoc testing for automation projects
• Actively contribute to the on-going effort of process improvement and standardization

Requirement:

• Diploma holder welcome, or 1 to 2 years of equivalent related experience in Oracle/SAP

Additional information:

• Located near Changi Business Park
• Completion Bonus (up to 1.5 mons upon completing 18 months)
• Working hour: Tues-Sat, 6am-3pm
• Up to up to $3200 (Depending on experience)
• One Way transport provided (Take grab/Taxi claim)

To help us process your application, please visit www.gmprecruit.com/current-jobs to upload your resume on our website with GMP Job Code: 23756

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

Advance Helpdesk Support Specialist | $ 3500 (12 hour shift)

• Perform log & route [to Tier 2 or Resolver Team(s)]

• Server and network monitoring

• SOC monitoring

• Perform 1st level troubleshooting on EUC/Server/Network

• Basic POS troubleshooting

• Application troubleshooting

• Event monitoring

• Respond to the incoming enquiries/incident/request (Call, Email, Webchat, EUP, IVR

handling)

• Record and manage all issues in Service Management System

• Broadcast notification

• Zscaler L1 troubleshooting and request fulfilment.

• Password reset and unlock.

• Provide timely status update on issues escalated and to close tickets within service level

agreement.

• Ensure daily tasks are executed according to SOP (Standard Operation Procedure)

Skills & Experience:

• O365

• MS Windows

• Basic Desktop Troubleshooting & Resolution

• Basic Network Troubleshooting & Resolution

• BMC Remedy / ServiceNow

• Cloud Telephony system

• Good communication skill

• Good customer service skill

• Knowledge of service quality skill

• Knowledge of service level management

• Preferably at least 1 year IT support experience preferably in the IT service desk

• environment.

• Candidates who do not meet the experience required will still be considered if

• they can demonstrate proficient technical skills.

• University degree with good result in English

• Willing to perform 12-hour Shift Work or Office Hours

Interested candidates, please send your CVs on [email protected]

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Job Title: ICT Support Specialist

Employer: Greendale Secondary School
Location: 51 Edgedale Plains, Singapore 828866

Requirement Specifications

Objective: The Contractor shall provide the Services by deploying one competent personnel (“Personnel”) to support the Information and Communication Technology (ICT), ICT training, and support functions of the Authority. The Contractor is required to submit together with its offer and price proposal the CVs of Personnel to be deployed. Only submitted CVs will be considered when evaluating the Contractor’s offer and price proposal.

Duration of Service

Contract Period: From 11 March 2024 to 31 December 2024
Option to Extend: The Contractor grants the Authority the option to extend the Contract for a further period of 12 months from 1 January 2025 to 31 December 2025.

Personnel to be deployed at the following hours:
• Mondays to Thursdays: 7.30 am to 5 pm, inclusive of 1 hr lunch break
• Fridays: 7.30 am to 4.30 pm, inclusive of 1 hr lunch break
• Service not required on Saturdays unless there is a school event
• Service is not required on Sundays and gazette public holidays

Scope of Services

The Services required are set out as follows:

a) Update and maintain the school website and school’s social media platforms on a regular basis, updating notifications, announcements, and photo gallery, etc.
b) Perform day-to-day operations involving management of audiovisual systems and equipment, including Public Address (PA) system and live broadcasting.
c) Provide filming and editing videos for school events and functions.
d) Produce videos for school needs such as event videos, interviews, presentation videos, welcome videos, and animation, etc.
e) Assist in photo-taking for school events and functions including editing photos to meet the requirement and standards of the school.
f) Design graphical and aesthetics aspects of contents for school’s publication. (i.e., banners, posters, cards, and magazines).
g) Assist in archiving school media resources (e.g., school events) and regular backup of school data (where applicable).
h) Provide guidance to students on ICT or multimedia competitions.
i) Assist HOD ICT in the procurement of ICT equipment and services and management of ICT-related portals.
j) Support the School’s Corporate Communications team in content creation
k) Support the School’s Broadcasting Club in providing guidance and AV/photography/videography support in the coverage of school events
l) Perform any other tasks and duties assigned when required by the School’s Management to meet the school’s ICT needs.

Qualification, Skill & Experience of the Contractor’s Personnel

The Personnel shall minimally have the following qualifications, skills, and experience:

(a) Candidate must register with MOE.
(b) Candidate should have a Diploma preferably in IT-related discipline.
(c) Have at least 3 years of relevant ICT experience preferably in a School environment.
(d) Good communication and inter-personal skills.
(e) Experience in managing school website or social media platforms.
(f) Proficient in photo and video editing software e.g., Adobe Photoshop, Illustrator, Premier Pro & After Effects, etc.
(g) Able to operate and manage IT/AV equipment and have related ICT skills or AV experience.
(h) Able to multitask, manage ad hoc IT and AV related requests, support, and hands-on troubleshooting.

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Operational IT Support Analyst

• 3 years of relevant experience
• Tracking of eMemo/Contract activities - must
• Staff Onboarding / Off-boarding process
• Track Incident and Problem ticket.
• Raise a case with Supplier and follow-up for tech support
• Raise a Remedy request for control-m changes
• Write new Standard Operating Procedure (SOP) and knowledge document and review the existing support document.
• Track the invoices and payment
• Liaise with procurement for vendor contract renewal
• Communicate with business for Disaster Recovery (DR) activity
• Track CAPEX and OPEX (Capital & Operational Expenditure)
• Setup of meetings, capture minutes, follow ups with teams as required
• Locatipn: 396, Alexandra Road, Singapore
• All other semi-technical tasks that can be performed within Service Recovery to support the Service Recovery team.

Responsibilities:

• Provision in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.
• Must have overall 3 years experience.

Domain : Banking

Job Responsibilites

• Record vital signs, assist in wound dressing, perform blood glucose testing and specimens collection, assist patients with general hygiene and in other nursing procedures as required
• Perform admission, transfer and discharge of patients
• Support patients who require ADLs along with nursing team
• Engage patients and visitors to understand their needs
• Perform ward administration work such as coordination of various services, inventory management, and participate in quality improvement initiatives
• Other ad hoc duties assigned

Requirements

• Minimum GCE 'O' Levels
• Able to commit for at least 6 months for temporary roles
• Able to perform 2 or 3 rotating shift is an added advantage
• Renewable / convertible based on individual's performance
• Can commence work immediately / within short notice

Interested candidates kindly send in your resume to [email protected]

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

Responsibilities

• Develop, chart, and communicate Aftersales related strategies, budget, framework, policies guidelines and procedures to all stakeholders effectively.
• Monitor its implementation to ensure high-level performance and consistency across all operations.
• Conduct data mining and analysis to facilitate the formulating of Aftersales strategic plans and tactical actions to achieve the annual budget and KPIs.
• Track, analyse and publish Aftersales reports such as Aftersales Integrated Report, Monthly KPI timely.
• Monitor, analyse and work with the operation which is not meeting the Aftersales KPIs such as revenue growth, customer retention, workshop EPU etc for improvement plan.
• Develop programs and strategies to achieve various business objectives such as parts purchase target, NPS score, Group financial targets, customer retention rate etc.
• Keep in touch with the National Automobile bodies/authorities and major competitors for constant assessment of business condition/situation to keep track closely of the relevancy of the strategies deployed.
• Conduct market intelligence and gather market feedback to analyze and identify new Aftersales trends.
• Build and maintain good rapport with Subcontractors, Vendors, Suppliers etc to establish a cohesive working relationship for ease of work and lobby the necessary support when there is a need.

Requirements

• Diploma/Degree in Business or Engineering.
• Minimum 3 years of relevant working experience.
• Possess working experience in the automotive industry with a good understanding of Aftersales operations.
• Possess extensive local market knowledge and proven good track records in the automotive-related industry.
• Class 3 driving license.
• Mon 8.30am 6.30pm, Tue Fri 8.30am 6.15pm, Alexandra
• Job Reference: L9VX585Y

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Key Responsibilities:

• Provide technical support and troubleshooting on network, system, hardware and software
• Perform system administration and user account management
• Perform installation and maintenance of the IT infrastructure (hardware and software)
• Ensure data is handled, transferred or processed according to legal, security and company guidelines
• Identify opportunities for improvement and contribute to ongoing improvement processes
• Develop new manuals and ways to improve current documentation

To succeed in the role, you need to have a strong interest in IT. It will be beneficial to have one year of experience in IT desktop support and end-user support.

Key Requirements:

• Diploma or degree in information technology, computer Science or an IT-related field
• One year of experience in system/network/computer support on Windows and Windows Servers and backup solutions
• Experienced with hardware troubleshooting and resolving PC/Mac system/network issues
• Experience with Active Directory, GPOs, DNS, DHCP and IIS
• Experienced in engaging cross functional business, IT stakeholders and vendors
• Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment

This is an excellent opportunity to advance your career with a cutting-edge biotechnology company. The company offers state-of-the-art biotechnology solutions that help to form the basis of many significant scientific research. This global bio-technology company is one of the top leaders in the industry and they offer diversity and growth for innovation for all employees, which makes it a great place to work and being a part of.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting IT Support Executive job.

Apply now to learn more.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1986634 Alphonsus Sim Zheng Wei

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.   

• Installation, re based desktops, notebooks, printers, scanners hardware components. Examples of such components are hard disk drive, CD-ROM drive, DVD-ROM drive, CD/DVD writer, multimedia kit, random access memory, processors etc. 

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express
• Installation of customer’s access and in-house applications. 
• Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.  
• Printer Maintenance  
• Provide Offsite Standby support for emergency incidents / cases after office hours on a rotational basis amongst the team personnel.
• Duty event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.  

• Good to have at least a Professional Certificate/NiTec /Diploma/ Bachelor’s Degree level in Computer Science/ Information Technology or equivalent.
• Good to have min 1-3 years’ experience in Desktop Support
• Able to work in a banking environment and open for shift work in case required. 
• Proficient in Microsoft Office applications (emails, Excel)
• SCCM (familiar with packaging) & have printer troubleshooting experience.
• Good to have EUC Support, IT helpdesk /IT support experience desirable.

• Perform site acceptance tests, commissioning and start-up assistance for Low Voltage/Medium Voltage Variable Speed Drives
• Interface with customers on after sales service, understand and help customers define their needs
• Attend all maintenance related problems on site, trouble shoot and provide technical support to customers as well as resolve technical issues
• Work closely with sub-contractor in fulfilment of repair schedule
• Conduct training to enable users or customers optimizing the product performance
• Provide necessary inputs from field to engineering & factory for designing new products and enhancing existing products
• Validate and ensure full compliance in product application, controls and documentation
• Support product warranty claims and quality issue. Update customer complaints system & prepare monthly failure analysis report
• Project pursuit with engineering, sales teams and external consultants or contractors towards achieving project goals
• Collate and maintain project pursuit reports for managements review and action plan

Job Requirements:-

• Degree/Diploma in Electrical Engineering or equivalent with at least 5 years service experience in a similar industry
• Must possess hands-on working experience in technical servicing role and able to work independently at job site
• Sound technical knowledge in LV/MV Variable Speed Drives. Able to handle 400V/3.3KV/6.6KV/11KV Variable Speed Drive, Switchgear and Transformer
• Familiar with Communication Protocols Ethernet/IP, Modbus and Profibus, etc.
• PLC knowledge will be added advantage
• Excellent communication & presentation skills
• Independent with good planning and time management skills
• Customer oriented with good attitude
• Must be ready to support customer requirements with on call system
• Flexible and adaptable in site environment
• Ready to travel for business trips

If you are interested in the position, kindly send your CVs to [email protected]

We regret that only shortlisted candidates will be contacted.

EA: EA License number: 23s2015 | EA Registration number: R24120181

Aftersales Support Executive

Working location : on board of vessels (West side)

Working days : 5 days

Working hours : 8am - 5pm

Salary : $2,500-$3,500

Description:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Job Requirements:

• Able to read and understand schematic and block diagrams(Training will be provided)
• Min. Diploma in Electrical and Electronic

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job Description:

Job Objectives

• Supporting your colleagues with IT Incidents and Service Requests
• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
• Purchase equipment and ensure asset management is done according to our processes
• Ensure that IAM activities are done with proper attention and care
• Capture and share knowledge through written Knowledge Articles
• Work closely with the different Service Desks within the organization of Airbus

Job Responsibilities

• Ensure that users get technical problems resolved as soon as possible
• Ensure that users are running on a stable and supported PC environment 
• Ensure that Satair has a stable and updated user platform that fits the overall business requirements
• Manage client software composition and version through official tools
• Monitor automatic jobs and resolve or escalate any issues
• Monitor hardware and interfaces to external parties
• Manage software and ensure that Satair has paid for all licenses in use
• Manage printer setup and other peripheral equipment and support it
• Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.
• Ensure procurement of IT equipment
• Keep hardware and software register updated
• Ensure management of PC pool and other lending equipment
• Actively participate in regional activities identified and described by central IT
• Ensure availability in the 24/7 IT Support
   

Secondary Responsibilities

• Participate in trouble shooting and solving issues on the central IS/IT solution
• Assist staff with advice and guidance in the use of the Satair’s systems
• Prepare and create documentation for Satair systems within the remit
• Participate in the technical documentation of Satair’s IT set-up and operational procedures
• Participate and contribute in IS/IT projects 
• Contribute with input to the KPI reporting
• Participate in improving the service to the organization
• Participate with input to improve the stability of the IS/IT solution

Job Requirements

• Able to commit to the 12 months contract period
• Broad understanding of IT (hardware, software, network, communication)
• A good understanding of the following will be an advantage: 
• Network topics such as DHCP, and DNS
• Printer troubleshooting and Print Management
• Ideally, experience with IT Asset Life Cycle Management (CMDB)
• Ideally, experience with writing documentation, as this experience will be required when writing knowledge articles.
• ITIL Foundation certified
• Bachelor or 1+ years experience within IT Support 
• Fluent in English both written and verbally
• Written skills that demonstrates structure
• Can offer valid references to attest your skills/personality
• Customer-minded
• Strong team player
• Excellent communication skills
• Good analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forward
• Ability to balance and align varying interests of stakeholders
• Diplomatic sense and open/‘out-of-silo’ mind-set, ability to build successful relations across functions and with all stakeholders
• Ability to work in an international context

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Contract Type:

Experience Level:

Job Family:

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

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Aftersales Support Executive

Working location : on board of vessels (West side)

Working days : 5 days

Working hours : 8am - 5pm

Salary : $2,500-$3,500

Description:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Job Requirements:

• Able to read and understand schematic and block diagrams(Training will be provided)
• Min. Diploma in Electrical and Electronic

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

IT Support Coordinator | Lotus Notes, M365, Cisco Routers | Hardware & Software Support | Jurong East

Salary Range: S$4,200.00 - S$5,000.00
Working Days: 5 Days
Working Hours: 9am - 6pm
Work Location: Near Jurong East MRT

Job Scope

• Being First Tier IT support for Singapore and Malaysia, and as a backup to other members in Global ITC Team
• Daily helpdesk on call for all pc problem of hardware & software.
• Daily maintenance IT devices
• According to department head directives, manage implementation of projects, time and communications

Job Description:

• First contact point for consulting and support of all IT-topics
• Procurement, configuration and administration of hardware and software
• Training and knowledge transfer of IT topics for employees (and external customers)
• Participation in implementing strategic goals and projects
• Digitalization and optimization of processes in cooperation with other departments
• Tech leadership role in matters concerning IT
• Responsibility for measuring and improving the IT-service quality
• Implementing IT-guidelines and procedures
• Manage an inventory of all IT hardware assets
• Support of customer interfaces (EDI, API, eLogistics) as well as customer support in cooperation with other departments

Requirements:

• Diploma holder in Information Technology; or equivalent
• Knowledge for Citrix, Lotus Notes, M365, Cisco Routers, Switches, Microsoft suite of softwares
• More than 3 years IT experience

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant