Total 3,468 Manager level Customer Service job vacancies

JOB SUMMARY

The purpose of the role is to

· Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Personal Clients segment

Implementation and oversight of the below individual responsibilities:

· To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.

· To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.

· In consultation with the branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals

· To participate in marketing and promotional activities for customer acquisition.

· To source and call on individual prospects

· To provide quality, efficient after-sales services

· To manage anti-attrition and retention of clients

· To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.

· To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.

· To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.

· To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

RESPONSIBILITIES

Strategy

· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business

· Responsibilities related to the delivery of business and/or financial objectives.

Processes

· Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.

People & Talent

· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Risk Management

· Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance

· Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Lead to achieve the outcomes set out in the Bank’s Conduct Principles

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

· Branch Manager, Business Manager, Product Mgr and etc.

Other Responsibilities

· Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

· RNF and CFMAS

· 1 year of sales and relationship management experience

Role Specific Technical Competencies

· Client Acquisition Experience

· Account Management Experience

· Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Student Care Supervisor

• Working Hours: 5 Days [9am-6pm // 10am-7pm]+ 1 Half Saturday
• Salary: $2,000 - $3,200 [Based On Experience]
• Location: Ang Mo Kio

Requirements:

• Diploma in any field
• Relevant experience

Job Scopes:

• In charge of running the overall operations of the centre.
• Establish and maintain good relations with relevant stakeholders (School management, Parents, External parties)
• Manage and lead a team of teachers in a school-based student care setting.
• Continuously train and motivate teachers.
• Evaluate and constantly improve the staff classroom management and teaching methods.
• Need to be able to counsel students with behavioral / disciplinary issues.
• Need to be detail-oriented, provide weekly and monthly reports for management.
• In charge of yearly events and activities of the centre.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Key Responsibilities:

• Handle full sets of accounts, with closing to be done monthly.
• Responsible for compiling monthly, quarterly, annual financial reports and conducting quarterly budget reviews.
• Oversee the entire annual statutory audit procedure, ensuring prompt communication with external auditors to finalise the audit ahead of the Annual General Meeting.
• Manage day-to-day financial operations, overseeing payment cycles to ensure prompt bill payments and fostering positive relationships with stakeholders.
• Conduct financial analyses for different departments and recommend potential areas for improvement.
• Coordinate and prepare documents for procurement and ITQ/ITT submissions.
• Consistently uphold the organisation’s compliance with the Charity Act and Governance Evaluation Checklist.
• Liaison with banks for business transactions, payments, and any bank authorisation matters.
• Review and monitoring of billings and collections.
• Possess familiarity with the Personal Data Protection Act (PDPA) to guarantee alignment of in-house protocols with PDPA guidelines.
• Perform any other duties as assigned by the Executive Director.

Secretariat to Board

• Provide secretariat support in the appointment of Board members.
• Assist in organising Board meetings, Annual General Meetings (“AGM”), Sub-Committee meetings, and Board planning retreats. Records minutes at the various meetings.
• Assist in consolidating department updates for Board meetings.
• Assist in preparing Annual Report and financial statements for the purpose of presentation at Board Meetings.

Requirements:

• Bachelor’s Degree in Accountancy.
• At least 3 years in a similar role, experience in a charity is advantageous.
• Ability to work independently with precision, efficiency, and good team player.
• Strong understanding of accounting principles and internal control measures.
• Proficient in IT troubleshooting, and Microsoft Office applications (Excel, PowerPoint, Outlook).
• Experience with using Quickbooks and managing full set of accounts would be advantageous.
• Excellent problem-solving, decision-making, critical thinking, and investigative skills.
• Good verbal and written communication and presentation skills.
• Meticulous and driven to complete assigned tasks and projects.

Note: Only shortlisted candidates will be notified.

• Unparalleled Guest Experience and Impactful Position
• Luxury Exposure and Growth Prospects

About Our Client

A global leader in premium beverages, the company boasts an exceptional array of renowned brands like Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, and Guinness. The organization's focus lies in uniting consumers and customers with its iconic offerings, crafting inventive moments that foster togetherness in celebrating life. Present in 180 countries with over 200 brands, it leverages a worldwide network of enterprising professionals whose diverse expertise, insights, and talents collectively shape its success.

Job Description

* Act as the main point of contact for all visitors, delivering a personalized and seamless journey from beginning to end.

* Design and execute tailored guest encounters, guaranteeing each experience is unforgettable and meets the highest criteria.

* Enhance and manage the operational effectiveness of the Private Client Suite.

* Uphold an unparalleled level of customer service, on par with the finest luxury brands globally.

* Supervise the visual presentation standards for our extensive range of Scotch whisky.

* Ensure the maintenance and preservation of the Private Suite's aesthetics and atmosphere.

* Develop and execute special events throughout the year, crafting distinctive moments for our customer base.

The Successful Applicant

* Background in customer service or hospitality positions, particularly in fields like upscale dining, aviation, and high-end hotels.

* Passionate about delivering top-tier customer service and upholding benchmarks of excellence.

* Capable of creating and adhering consistently to customer service guidelines and protocols.

* Excels in crafting and delivering remarkable, individualized guest experiences.

* Well-versed in wine and spirits knowledge (with a preference for WSET or CES certification) - or a strong willingness to acquire such knowledge.

* Resilient and open to new ideas, with a dedication to ongoing growth and improvement.

* Exceptional communication and interpersonal capabilities in English and Mandarin as you will be engaging and supporting the needs of multiple stakeholders and clients daily from China.

* Aptitude for planning and executing events, exhibiting meticulous attention to detail while handling multiple tasks concurrently.

* A profound sense of pride and responsibility in one's contributions, with a firm commitment to upholding our brand's legacy and standing.

What's on Offer

Within the realm of the luxury spirits portfolio, you'll engage with a curated collection of the globe's most exclusive and exceptional Scotch whiskies. Joining a team that spearheads innovation and translates challenges into opportunities within the industry, this role empowers you to hone expertise in customer service, operations management, event coordination, and global brand representation. Collaborating with a diverse and entrepreneurial worldwide network, you'll learn from professionals spanning various fields. This role also provides insight into evolving trends within the luxury market, offering the ability to shape the brand's response to digital shifts and evolving consumer preferences. If you hold a fervor for luxury, customer service, and crafting extraordinary moments, this position offers a platform for personal and professional advancement within a globally esteemed establishment.

Contact

Claris Lim (Lic No: R21100138/ EA no: 18C9065)

Quote job ref

JN-082023-6151613

Phone number

+65 6643 9732

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

Program Manager (Sales Support)

• 9 months contract (maternity cover)
• Work location: Central

Our Client

• Leading global advertising platform company

The Opportunity

• Be responsible for driving Sales and customer Support sentiment by being a trusted cross-functional partner, addressing feedback and communicate Support progress.
• Effectively communicate relevant insights around feedback, challenges, and roadblocks to appropriate stakeholders to influence and drive their roadmap prioritization.
• Collaborate closely with Sales and Support Operations teams to develop multi-faced solutions to fix problems at scale at all stages of the support process.
• Develop compelling data-backed analyses on ways to improve the customer experience - looking at bothproduct fixes and operational improvement opportunities.

Your Background

• 5+ years of experience in sales support, engagement, strategy or related experience.
• Ability to communicate and present effectively to a diverse audience, across cross-functional partners at all levels in a fast-paced environment.
• Experience building relationships with cross-functional teams with ease, delivering impact consistently through seamless communication, and influencing teams towards achieving goals.
• Problem solving experience to assess, analyze, troubleshoot, and resolve issues through defining and tracking metric.

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information. Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

The Role Responsibilities

The purpose of the role is to

· Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Personal Clients segment

Implementation and oversight of the below individual responsibilities:

· To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.

· To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.

· In consultation with the branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals

· To participate in marketing and promotional activities for customer acquisition.

· To source and call on individual prospects

· To provide quality, efficient after-sales services

· To manage anti-attrition and retention of clients

· To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.

· To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.

· To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.

· To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

Strategy

· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business

· Responsibilities related to the delivery of business and/or financial objectives.

Processes

· Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.

People & Talent

· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Risk Management

· Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance

· Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

· Branch Manager, Business Manager, Product Manager and etc.

Our Ideal Candidate

· RNF and CFMAS

· 1 year of sales and relationship management

Role Specific Technical Competencies

· Client Acquisition Experience

· Account Management Experience

· Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc.)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Manager front of house for resturant.

Ensure quality service to all customers.

Effectively recruiting and managing employees, overseeing operations, handling customer complaints, and generating financial reports.

Planning of roster.

Ensure product quality and constantly R&D new product.

Lisaing with supplier.

Update inventory.

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Customer Care Executive (premium cars customer service support, L2, Office Hours, Permanent)

Company highlights

• Join one of the world’s leading multinational automobile manufacturers
• Job stability for long-term career growth
• Location: Accessible from Redhill MRT / Working hours: Mon - Fri 9am-6pm

Responsibilities

• Resolve the esculated cases from outsource Call centre, provide L2 or up to L3 support,
• Respond promptly and professionally to customer inquiries across multiple channels (phone/ mobile apps, email, etc.)
• Provide top-notch customer service, showing patience and care in resolving inquiries.
• Deliver exclusive service to exceed customer expectations and build the good relationships.
• Maintain accurate customer records and assist with data cleanup.
• Prepare promotional mass-emails and announcements.
• Monitor call center agent performance and extract data for analysis.

Requirements

• GCE 'O' level/Diploma.
• 2 years of customer service experience in luxury goods/ premium retail line.
• Passion for and willingness to learn about and premium cars. Trainning provided for product knowledge.

If you are interested in this opportunity, submit your application now to find out more about this position.

Who We Are Looking For?

As a Retail Store Manager, you will be accountable for the overall management of a store, ensuring day to day activities are effectively carried out to deliver the store KPIs.

What Awaits You?

• Responsible for achieving optimum sales for the store, maximizing sales potential and minimizing the necessary expenses.
• Ensure the store has adhered to the Group’s branding standards.
• Responsible in ensuring the required products/inventories are well maintained and managed in the store.
• Responsible in motivating and coaching team members, identifying learning opportunities and concocting team members’ development plans.
• Responsible in handling customers’ feedback.
• Responsible in compiling the daily and weekly sales reports as and when required.
• Ensure and maintain a safe working environment.
• Perform any other duties as assigned by Management.

We are excited if you have:

• At least 3 years’ experience in supervisory role
• Passion in retail industry
• Excellent leadership qualities, good organisational and people management skills, with high level of drive and integrity
• Good written & communication skill
• Positive mindset

For more information, please visit and follow our LinkedIn Page https://www.linkedin.com/company/watsons-personal-care-stores-pte-ltd/ for exciting updates.

Lead, Infrastructure Specialist (Service Desk & Deskside Manager with PABX System Expertise)

Position Overview:

The DWS Integration Leader/Lead, Infrastructure Specialist is responsible for overseeing both the service desk and deskside support teams, ensuring efficient and effective technical support services for end-users and stakeholders. This role requires specialized expertise in PABX system, including maintenance, and troubleshooting.

Key Responsibilities

Team Leadership:

· Provide leadership, direction, and mentorship to both the service desk and deskside support teams.

· Conduct regular team meetings, performance evaluations, and coaching sessions to ensure high-performance standards.

Service Desk and Deskside Operations:

· Manage the day-to-day operations of the service desk and deskside support teams, ensuring timely resolution of support tickets and service requests.

· Monitor service desk metrics and KPIs, as well as deskside support activities, to evaluate performance and identify areas for improvement.

· Develop and implement standard operating procedures (SOPs) to streamline processes and enhance efficiency across both support channels.

Continuous Improvement:

· Drive continuous improvement initiatives across service desk and deskside support.

· Identify opportunities for process optimization, and technology enhancements to improve service delivery and reduce manual effort.

· Stay updated on industry best practices and emerging technologies related to IT support and telecommunications.

PABX System Expertise:

· Serve as the SPOC for PABX-related inquiries and issues, collaborating with vendors and internal teams as needed.

· Develop and maintain documentation and training materials for PABX system users and support personnel.

Qualifications:

· Bachelor’s degree in information technology, Computer Science, or related field.

· Proven experience (10 years) in IT support roles, with 5 years of experience in managerial or supervisory positions.

· Strong leadership skills with the ability to lead and motivate teams in a dynamic environment.

· Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.

· Understanding of IT service management frameworks such as ITIL. Certification in ITIL required.

· Experience with service desk tools, deskside support techniques, and PABX systems.

· Healthcare experience preferred.

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Responsibilities

• Develop and maintain good relationships with customers
• Development and execute effective trade activities to drive sales growth of assigned brands
• Responsible for maintaining and negotiating acceptable trading terms with all key accounts
• Ensure listing strategy for all new products
• Develop and create marketing promotional activities to boost sales
• Provide suggestion or improvement measures on strategic and tactical action plan in response to market changes
• Responsible for Sales Planning and Forecasting activities to support the business.
• Work with sales teams to plan, develop, coordinate and execute sales strategies to achieve sales objectives.
• Conduct market research and competitive intelligence analysis
• Monitor and gather feedback on promotional campaigns for improvements
• Work with Sales Manager in identification of new growth opportunities.
• Evaluate new opportunities in researching market size and potential of tie-ups with key accounts.
• Prepare monthly/quarterly sales performance report.
• Ensure correct and proper documentation in all deals with key accounts.

Requirements

• Min Diploma in Business Administration/ Sales & Marketing/Mechanical/Electrical Engineering
• Experience in LIFT/ELEVATOR companies
• Has a extensive good network connection

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We are currently looking for an Electrical Commissioning Manager to support site construction on behalf of our client. This individual should expect to work predominantly in site environment supporting our client's project.

Your day to day role would involve the following activities:

• Experience across a broad range of site electrical and instrumentation engineering projects; experience in Data projects would be an advantage
• Coordination with other PM Group offices to understand the scope of work, deliverables, time lines, man hours etc.
• Progress reporting and manhour control for the electrical and instrumentation Scope.
• Experience with construction
• A strong ethical approach to safety, quality, environmental protection and business
• Clear and concise written and verbal communication skills
• Strong interpersonal/people skills with the ability to manage design personnel
• A proven track record working closely in partnership with clients and contractors and other members of design teams
• A proactive approach with an ability to adapt to changing scenarios

We would like to hear from candidates who have:

• Degree in Electrical Engineering or equivalent
• 15 years of relevant working experience in loop check, read drawings in the mission critical industry.
• Good knowledge of Electrical and Instrumentation specifications & requirements
• Be able to work independently with minimum guidance and under pressure to meet tight deadlines

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak (EA: 94C3609/ R1219669)

Our People and Culture team plans, builds and designs people strategies to ensure that Rainbow Centre (RC) has a competent and passionate workforce to meet the aspirations of our service users. The Lead Manager/Business Partnering will lead a team to provide strategic HR advice on employee matters, analyze metrics to improve work relationships and productivity and ensure compliance with relevant manpower regulations and policies.

Job Description & Requirements

Our People and Culture team plans, builds and designs people strategies to ensure that Rainbow Centre (RC) has a competent and passionate workforce to meet the aspirations of our service users. The Lead Manager/Business Partnering will lead a team to provide strategic HR advice on employee matters, analyze metrics to improve work relationships and productivity and ensure compliance with relevant manpower regulations and policies.

Critical Work Functions

Plan HR and workforce strategy and organisation development

• Align HR strategies and plan to organisation’s current and future business strategies in consultation with business leaders
• Develop a service management framework, incorporating service quality standards, service level agreements, and service excellence metrics
• Advise unit leaders on implications of current and future workforce supply and demand
• Advise business partners on ways to address manpower shortfalls or surpluses

Develop and engage talent

• Collaborate with unit leaders and learning managers to focus on RC’s learning and development strategies and meet organisational requirements
• 
  
• Liaise with unit leaders to define key performance indicators (KPIs) for senior roles in line with organisation’s strategies and objectives
• Guide unit leaders to cascade KPIs and performance goals to their employees and communicate performance ratings

Discipline and conduct Exit Management

• Guide unit leaders to comply with legal obligations when dealing with voluntary exits
• Oversee and guide business partners in grievance handling, management of misconduct, involuntary exit decisions and alternatives in compliance with legal obligations

Analytics and insights

• Look across a series of data and anticipate implications on HR practice; Leverage on technology to effectively deliver quality HR services including benefits administration, database maintenance, training administration, reporting and analyses
• Recommend HR policies, practices or strategies that competitively position RC as an employer of choice

Relationships and communication

• Understand organisational and individual challenges, help the senior leaders to define the problem and identify root cause of the people related issues, providing resources to advise senior leaders to determine the appropriate course of action in people related matters
• Establish relationships with senior leaders to build trust and understand their needs

Develop Self and Others & Innovate for Greater Impact

• Provide coaching and guidance to subordinates
• Establish long-term objectives for the HR business partnering function that align with the strategy of the organisation
• Lead team to translate business strategy into annual performance goals and departmental objectives

Job Holder Requirements

• A good tertiary qualification in Human Resource Management or related field
• 10 years of relevant experience, with at least 3 years in a Team Lead role overseeing Business Partnering

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values.

- Permanent

- Up to $9000 + VB

- Near Raffles MRT

- Mon – Fri; 8.50AM – 5.30PM

Job Responsibilities:

• Responsible for marketing, relationship management and business development among new and existing clients for non-Japanese business in the countries assigned.
• Responsible for the origination of deals with non-Japanese Corporate clients for the Bank.
• Responsible for identifying, researching & recommending credit business opportunities, developing market contacts and facilitating business transactions for the Bank.

Period:

• Permanent

Working Hours:

• Mon to Fri, Office hours

Salary:

• Up to $9k + VB

Location:

• Near Raffles MRT

Requirements:

• Experience in banking sector or other financial sector
• Strong analytical, communication and interpersonal skills
• Familiar and have a good understanding of Traders/Commodities business, Asset Financing (Ship, Aviation, etc) would be preferred.
• Overseas travel may be required.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Responsibilities:

• Reporting to the Advisory and Delivery Lead, your role as Triana Delivery and Support Analyst includes the following key responsibilities:
• Support on Client Solution Implementation activities to ensure successful client delivery including:
• Work as Technology Delivery Manager on the following:
• Understanding of business requirements, ensuring the proposed solution meets these
• Liaison with internal, clients and third party teams to ensure successful implementation
• Coordinate testing, validation and user acceptance
• Level 2 Tech support and collaboration with Product Owner and vendor groups
• Provide Account Team Support (How To, Q&As, Trainings and FAQs etc)
• Project closeout activities and transition to Production support
• Maintaining release management activities for Client data
• Basic Project Management activities of client implementations including the following
• Ongoing management including maintaining accurate client records with weekly status reports and updates
• Escalation to Platform and PMO where necessary
• Implementation closeout activities and transition to Production support
• Escalations as necessary to ensure sponsorship and support of “at risk” projects
• Platform Support and Release Management to assist on delivery of key items.
• Provide Demonstrations to internal and Client teams
• Maintain the software engineering management process
• Provide IT operational support on IFM platforms
• Conduct release management activities, attending groups such as CAB
• Participate in compliance related activities (UARs, evidence gathering, process maintenance)

Customer Care Executive (premium cars customer service support, L2, Office Hours, Permanent)

Company highlights

• Join one of the world’s leading multinational automobile manufacturers
• Job stability for long-term career growth
• Location: Accessible from MRT / Working hours: Mon - Fri 9am-6pm

Responsibilities

• Resolve the esculated cases from outsource Call centre, provide L2 or up to L3 support,
• Respond promptly and professionally to customer inquiries across multiple channels (phone/ mobile apps, email, etc.)
• Provide top-notch customer service, showing patience and care in resolving inquiries.
• Deliver exclusive service to exceed customer expectations and build the good relationships.
• Maintain accurate customer records and assist with data cleanup.
• Prepare promotional mass-emails and announcements.
• Monitor call center agent performance and extract data for analysis.

Requirements

• GCE 'O' level/Diploma.
• 2 years of customer service experience in luxury goods/ premium retail line.
• Passion for and willingness to learn about and premium cars. Trainning provided for product knowledge.

If you are interested in this opportunity, submit your application now to find out more about this position.

Service Excellence

• Promote core values of the bank and cultivate excellent customer service culture among staff in the branch
• Manage branch key service performance index (eg. Queue time management, compliments, Rate-My-Service)
• Ensure branch adhere to grooming and housekeeping standards
• Complaint Management: Proactive and prompt handling of customer service issues
• Ensure there is clear customer focus and service commitment across the Branch to produce a high standard of customer service in line with the quality and standards set
• Champion customer service campaigns and initiatives.
• Drive staff participation in achieving internal and external service awards

Customer Acquisition and Retention

• Drive customer acquisition and retention activities at branch

Branch Operation

• Support on-boarding operations and ensure seamless experience for customer
• Support branch operations including cash handling when required

Risk, Compliance & Audit

• Ensure compliance with the policies and procedure set by the Bank and statutory requirements and guidelines.
• Ensure and observe operational procedures to avoid operational loss
• Proactive in audit management

Description:

We are looking for an IT service professional with customer and service orientation and proven working experience. Service Delivery Manager’s duty is to facilitate the planning, timely execution, and delivery of all relevant projects, on budget and within scope, in accordance with business priorities. In this position, you will be the first point of contact for client's customers and responsible for internal communication on a business and operational level.

Successful candidates must possess strong leadership qualities, analytical skills, thrive under pressure, great people skills, and management skills.

As the IT Service Delivery Manager, you will be responsible for:

• Leading multiple teams of onshore and offshore resources to deliver projects on time and within budget for the programs / projects for which they have responsibility.
• Work with Account Managers to develop account strategy and plan that best leverages resources and strategies to meet customer expectations
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence.
• Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with offshore managers, onsite and offshore recruitment teams.
• Responsible for programs’ financial management (P&L) and reporting and optimizing processes.
• Managing and leading complex stakeholders from both customers and the internal team towards the optimal solutions.
• Holding the teams to the highest standards, project discipline and accountability.
• Continuously improving the delivery model and strategy, implementing, and managing delivery with the associated teams.
• Identify, manage and resolve complex issues, preventing escalations, where possible. Identify appropriate resolution to achieve client satisfaction in a timely manner.
• Any other ad-hoc duties as assigned by the supervisor

Requirements:

• Proven track record of delivering a collection projects and products for a portfolio size of $3M+
• 10+ years of business development, project delivery and client relationship management in a technology environment
• Strong customer orientation and able to manage customer expectations
• Ability to develop strategic plans and translate them to actionable roadmaps
• Ability to manage risk, and encourage strategic risk management based delivery in others to manage expectations and communicate effectively
• Excellent relationship building and interpersonal skills, including cross-cultural competence
• Strong leadership qualities and a passion for building high performing teams
• Certifications in Program / Project Management such as PgPM, PMP, Scrum master, PMI-ACP.

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: [email protected]

CEI Reg No: R1104584

Recruit Express Pte Ltd (EA License No: 99C4599)

Company Registration Number: 199601303W

Manage daily operation of the Customer Service Dept to fulfill customers' requirements.

Works on strategy and measures to promote and increase company sales.

Solve issues to make sure the smooth and efficient delivery of goods and services to customers.

Coordinate with internal depts to manage item stock and prices.

Train and mentor the customer service team to handle customer orders and enquiries with high service standards.

Monitor the team performance and work on improvement and team building.

Communicate with customers, vendors, and related partners in daily business operations.

Work closely with other Dept to increase company sales.

Prepare and report monthly summary of Depart performance.

To perform any other ad-hoc work duties as and when required by Management.

Job Requirement

At least 3 years of experience in a Customer Service Manager position.

Ability to define and solve problems, establish facts, analyze situations, and make decisions.

Good communication skills, interpersonal, and influencing skills.

Able to interact with and lead employees from different levels.

Hands-on mentality and can prioritize tasks effectively and efficiently.

Able to work under pressure and manage multiple tasks.

Knowledge of ERP/NAV systems is a plus.

Job Responsibilities:

• Responsible for availability, incident, problem and capacity management for the applications in scope
• Response and resolve incidents, problem and user queries through proper analysis
• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
• Execute continuous service improvement plan, process improvement
• Ensures essential process / procedures are followed and contribute to defining standards.
• Communicate complex technical issues to business users in a language they understand
• Contribute in effective knowledge management best practices within team and organization
• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Experience/Skills:

• Minimum 2 years of experience working in Banking IT industry support. Experience in internet banking applications and mobile banking applications.
• Strong team player. Flexible and being able to manage time effectively.
• Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
• Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
• Solid understanding of ITIL methodology
• Essential Technical Skill
• + years’ experience with Distributed Technologies - AIX, MQ, Java, RDBMS, connect-direct
• 2+ years’ experience supporting native iOS / Android applications in large Production environments
• Hands-On experience in writing / debugging scripts, code, database queries
• Software Engineering & Change Management
• Solid understanding of resiliency and redundancy designs
• Interfaces and Messaging systems

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

In Customer Service Platform (CSP), we innovate, develop advanced technologies and customer service product solutions that integrate with all TikTok's applications across the global markets. Our vision is to serve TikTok's billions of users with smart and efficient self-service help solutions and empower our support specialists with best-of-the-class customer service platform ecosystem and tools, which deliver the best customer service experience.

Responsibilities:

- Analyze user insights, gather current industrial trends, design and launch strategic infrastructural and scalable platform solutions as building blocks to achieve company's business objectives.

- Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, product roadmap development, detailed requirements, prototyping, product launch and post launch operation support.

- Establish strong partnership between Customer Service Product team and regional business team, advocate platform product solutions and derive smart customisation to meet local business requirements.

- Define product key performance metrics and process metrics, design product dataset and perform regular data analysis to derive the insights that guide the product iterations.

- Manage the entire product line life cycle, from strategic planning to tactical activities.

- Support product positioning and customer demand, and guide product development from conception to launch.

- Evaluate product functionalities and performance and propose enhancements to products based on market feedback.

- Research and analyse potential partner relationships for the product and generate ideas to grow market share, improve customer experience and drive growth.

- Drive market research studies to explore new technology and oversee development of business proposals for new opportunities.

Qualifications

- Bachelor's or higher degree in a related discipline.

- 5+ years product management experience.

- Proven product management working experience in customer service field of E-Commerce business. Good knowledge of E-Commerce buyer, seller and customer service agent's user habits on E-Commerce support products will be a bonus.

- Experience of working in large complex organisations, collaborating with cross functional teams across globe in a highly dynamic environment.

- Good data analytical skills and logical thinking.

- Ability to maintain a keen attention to detail, able to multitask, prioritise the task and deliver the results under pressure.

- Sincere empathy for the customer and a commitment to resolve the challenges they present or experience.

- Excellent written and verbal communication skills in English.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Description

· Handle high-pressure/high flow pump repair projects

· Handle new pump supply projects

· To lead a team of technicians to carry out sales, service & Maintenance works

· To Coordinate with vendor contractors, customers and asset owners, until successful completion of works

· To engage in pump performance improvement projects

· To troubleshoot problems on machine & system on site

· To be able to travel overseas to conduct any of the above-mentioned works

· To make detailed reports of works done

. Must be well verse in dealing with Japan Head office and good communicate skill to expain and execute the instruction accordingly

Requirements:

A) Engineering Degree in Mechanical

B) Should be a team player with minimum 5 years working experience preferably in a process plant, power station, pumping stations in the capacity of operation or maintenance personnel.

C) Possess leadership qualities

D) Able to travel oversea and on short notice