Total 7,215 Customer Service job vacancies in 5 changi business park crescent changi business park singapore

Job Responsibilities

· Respond to emergencies at events and during conveyances

• Assist Paramedic in providing first aid treatment for patient
• Comfort and reassure patient while monitoring patient progress and response to treatment
• Check and maintain medical supplies and equipment on-board the ambulance, to be operationally-ready for medical and trauma emergencies
• May be assigned to other projects/locations based upon operational needs

Position Requirements

• Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC,
• Diploma/Advanced/Higher/Graduate Diploma in Medical Science, Medicine, Nursing or equivalent.
• Accredited EMT certification will be an advantage
• Good verbal and written English
• Ability to speak multiple languages or dialects an advantage.
• Physically fit and able to commit to irregular shift-work, including weekends and public holidays

Location: Chinatown
Working days: 5 days [ Mon - Fri ], Hybrid working is Negotiable
Working hours: 9am - 6pm

Company Overview:

We are leading trading and distribution company specializing in composites, chemicals and building materials. Our company is committed to providing high-quality products and services to a diverse range of industries, including construction, manufacturing and engineering.

Job responsibilities:

Sales Coordination:

1. Key Account Management.
2. Provide administrative and operational support to the sales team, including preparing quotations, sales orders, and invoices.
3. Coordinate with internal departments (Such as logistics, procurement, and finance) to ensure the timely delivery of products and services.
4. Assist in the preparation of sales presentations, proposals, and reports for management and clients.

Customer Service

1. Respond to customer inquiries and provide accurate information regarding product availability, pricing, and delivery schedules.
2. Build and maintain relationships with customers by providing service and support.
3. Handle customer complaints and issues in a professional and timely manner, escalating to the sales manager when necessary.

Sales Analysis and Reporting.

1. Assists in tracking sales performance, preparing monthly sales reports, and analysing sales data to identify trends and opportunities.
2. Maintain and update customer databases, sales records, and other relevant information.

Marketing Support

1. Support marketing activities by coordinating with the marketing team for profuct launches, events, and promotions.
2. Assist in the preparation and distribution of marketing materials and samples to customers.

Inventory Management

1. Monitor stock levels and coordinate with the warehouse team to ensure sufficient inventory is available to meet customer demand.
2. Assist in managing inventory records and reconciling discrepancies as needed.

Qualifications:

1. Diploma or Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
2. Minimum 2 years of experience in a sales support, customer service, or administrative role, preferably in the trading, distribution, or related industries.
3. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and experience with ERP/CRP systems.
4. Knowledge of the composites, chemicals, or building materials industry is an advantage.

☘The Supreme HR Advisory Pte Ltd EA No: 14c7279

☘LIM JUN SHENG Reg No: R22104301

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Salary: $3200

Working Days: Monday - Friday

Working Hours: Monday - Thursday 830am-6pm, Friday 830am-530pm

Location: City Hall

Contract Period: 5 months contract

Job Responsibilities:

• Support the team on administrative and project management work where required.
• Administrative support to Project team inclusive but not limited to meeting arrangements, minutes taking and clearances, keeping track of job tasks, preparation of reports and documentation, etc.
• Review and ensure Project Documents are complete and lodged in available organisation platforms for knowledge sharing; and Electronic Registry to comply with Audit requirement.
• Participate in the development and implementation of enhanced processes for the Division; assist to identify areas for improvement.
• Assist to create Division’s project databases; and compilation of documents and drawings to create standard reference templates for use.
• Administrative support to the Division in other areas including but not limited to work planning, finance, meetings, management reports and staff events.

Job Requirements:

• At least 3 years of working experience.
• Degree
• Experience working on construction projects or construction related firms will be advantageous.
• Efficient, organised, highly motivated with the ability to multi-task in a fast-paced environment.
• Good coordination skill, meticulous and attentive to details.
• Strong communication and writing skills.
• Good team player and able to work independently when required.

If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.

https://go.persolkelly.com/home

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg EAP No. R22108443, Lim Ke Xin Michelle

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Salary: S$3000

Working Days: Monday - Friday

Working Hours: 830am - 530pm

Location: Chinatown

Contract Period: Yearly renewable based on performance and business needs

Job Responsibilities:

• Attend to incoming hotline calls

• Conduct Household and Establishment interviews by phone

• Ensure that KPIs and service levels are met consistently

• Conduct data verification of completed survey cases to ensure accuracy and reliability of data

• Data entry and administrative work (eg: system entry)

• Ensure emails are attended and replied

• Status update report to supervisor

• Ensure highest level of customer experience

• Any other ad-hoc duties

Job Requirements:

• Singaporean
• 1 year and above of call centre/ sales/ customer service experience

If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.

We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg EAP No. R22108443, Lim Ke Xin Michelle

• Island wide Centre – Singapore
• Attractive Salary Package
• Company Benefits & Incentives
• Career Progression Opportunities!
• Childcare / Preschool / Kindergarten

Requirements:

• Monitoring learning progress of students
• Building good rapport with parents, staff and students
• Provide a safe and secure environment for children to feel comfortable
• Guide, motivate and monitor Assistant Teacher/Classroom helpers in carrying out their tasks
• Follow assigned work shift patterns of the centre.
• Perform other related duties as required
• Candidates must possess at least a HCIC / ACEY , those with EY1 & EY2 are advantages.

Responsibilities:

• To provide routine care for the of infants from 2 months to 18 months old
• To supporting the main Infant Care teachers. Not required to take on teaching responsibilities.
• Create a classroom environment that is safe, joyful and conducive for Infant’s development
• Attend to the health, hygiene and safety needs of the infants

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Location: The Woodleigh Mall
• Working Days: 5.5 day
• Working Hours-Monday to Friday 1030am to 7pm
  - Saturday 9.30am to 1.30pm
• Salary : $2,200 - $3,400

Responsibilities:

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 5) to ensure completion of daily homework.
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct unique enrichment programmes.
• Ensure safety and timely transfer of students from school to student centre.
• Ensure safety of children within the premises.
• Any other ad-hoc duties as delegated by Centre Director.

Requirements:

• Diploma or higher in any discipline with minimum of 2 years of teaching experience with primary school students.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Deliver high standard of nursing care to our renal patients.
• Perform initiation of dialysis, patient and machine monitoring during dialysis, and termination of the dialysis procedure.
• Nursing intervention to avoid complications, decreasing the need for hospitalisations.

Requirements:

• SNB Registered
• Diploma in Nursing with relevant working renal experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Office Assistant Duties and Responsibilities

Description

As part timer you are involved in the back end-end operations of our company and also act as an important supporting role to ensure the smooth running of our operations.

Roles

Assist overseeing clerical tasks such as :

• Keeping inventory of office supplies and ordering new material as needed.
• Welcoming customers and answer walk in enquiries.
• Answering phone calls.
• Taking and delivering messages.
• Help to ensure office runs smoothly
• Maintaining and update information.
• Other office matters.

As paramedic, you will provide pre-hospital care that ensures positive patient outcomes. You will lead an ambulance crew to deliver emergency medical response. You must be able to assess patients, exercise the principles of triage and provide emergency medical care for patient at scene or in ambulance during conveyance. You must be able to use specialist equipment like ventilators and defibrillators to treat patients when needed.

You may be assigned to other projects depending on operational needs, and there are opportunities to take on Trainer roles to educate members of the public on first aid techniques. Career upgrades and prospects in other fields of emergency services are available for suitable and qualified candidates – these include air ambulance, sea rescue, event medical support and training.

Position Requirements

• Paramedic Level III / Level 3 Paramedicine Certification
• Higher NITEC in Paramedic & Emergency Care (ITE)
• UPEC-Accredited Paramedic
• Diploma with at least 3 years’ experience in pre-hospital emergency care OR Diploma in Nursing / Degree in Nursing with at least 2 years’ nursing experience
• Possess good leadership skills while being a team player
• Able to work under challenging situations independently and with integrity
• Good command of written and spoken English. Multilingual ability is an added advantage
• Physically fit with good stamina, and able to commit to irregular shift-work, including weekends and public holidays
• Registered Nurses with A&E / ICU experience an advantage

Development Opportunities

• Training and development will be provided to maintain skills’ currency
• Participation in cross-border transfers, medevacs, international and local events, as well as media activities; or to further advance certification by becoming a first aid trainer
• Competitive salary and bonuses

Technical & Behavioral Competencies

Technical

· JAVA/J2EE

· Websphere/Tomcat/JBOSS

· ORACLE PL/SQL

· COBOL

· UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc

· TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ

· ITSM tool: Service Now

· Sharepoint

· Database performance & SQL tuning experience is a plus

· Good technical troubleshooting and debugging skills.

Functional

· Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.

· Strong understanding of stop list filtering, AML, social engineering etc.

· Working grasp of double posting accounting treatment.

· Understanding and experience in ITIL concepts.

· Possess good analytical skill and self-motivated

Behavioural

· Good team player with strong analytical, communication and interpersonal skills.

· Results and client oriented.

· Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.

· Excellent people management and communication skills.

Qualifications

· University Degree in Computer Science or related disciplines.

· Good command of spoken and written English. Working command of spoken and written Mandarin is preferable. Working command of spoken Cantonese is an advantage.

Experience

· Strong experience in and preference for application production support.

· Strong technical background in web based applications support on JAVA/J2EE platform and/or COBOL platform.

· Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.

Salary: S$4500 (Inclusive of transportation allowances)

Working Days: 5 days across Monday - Sunday (Based on roster, no picking of off days)

Working Hours: 12pm - 9pm (Based on roster, subjected to changes)

Location: Clarke Quay / Novena/ Household Visits

Contract Period: Till end of Dec 2025 (Yearly renewable)

Job Responsibilities:

• Support the Project Manager/Director in attaining holistic objectives of the assigned surveys.
• Provide one-stop service to selected respondents to attain survey data timely and accurately.
• To be subject matter expert in survey content, objectives and deliverables.
• Develop a thorough understanding of respondents’ firm operations and processes thus applying this knowledge to collect data effectively.
• Cultivate trust and rapport by addressing concerns and challenges from respondents.
• Conduct survey data collection via outbound calls, email corresponding and personal visits to respondents.
• Communicate with respondents adequately and ensure familiarity is established with new Point of Contacts.
• Accurately compile, record, and input survey data into the system with concise case notes documented.
• Timely reporting to management team and stakeholders
• Perform any additional duties as assigned.

Job Requirements:

• Possess a Diploma in related field.
• At least 3 to 5 years’ experience in B2B Business Development and Account Management.
• Experience in managing large employees’ based accounts is highly advantageous.
• Proficient in MS Word, and Excel due to intensities in reporting and progress tracking requirements.
• Articulacy is imperative for day-to-day operations.
• Able to communicate effectively and manage different hierarchies in internal and external environment.
• Detail-oriented and meticulous in handling tasks.
• Selected applicants are required to complete a training course and passed the assessment tests before being deployed to operations.
• Only Singaporeans may apply.

If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.

https://go.persolkelly.com/home

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg EAP No. R22108443, Lim Ke Xin Michelle

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Salary: $3000 per month

Working days: 5 days per week

Work location: Clarke Quay / Novena

Contract duration: till December 2024 (extendable)

Responsibilities:

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data (target respondent: corporate company/establishment)
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:

• At least 2 years experience in administrative & customer service
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken and good verbal/written communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Job Description

• Planning and coordinating PR programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels such as phone, email, social media, or in-person interactions
• Build and maintain strong relationships with customers,vendors,stakeholders to understand their preferences, requirements, and feedback
• Communicate effectively and professionally with customers, vendors, stakeholders, colleagues, and other departments within the organization
• Provide administrative support assistance and other ad-hoc jobs if required

Requirements

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication skills
• Good organizational and time management skills
• Attention to detail and a commitment to providing high-quality service
• Flexibility to adapt to changing customer needs and work schedules
• Knowledge of industry-specific products or services (preferred)

About the role

The incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused

solutions to support the achievement of business objectives.

What you will be doing

• Communicate with customer, warehouse and forwarder in day to day operations

• Validating shipping documents from vendors, ensuring document completeness and accuracy adhering to SOP

• Advise vendor the mode of transports based on guidelines.

• Liaising with vendors / forwarders on shipment arrangements

• Monitoring of shipment status and to address custom clearance issues promptly.

• Reporting tasks (Extracting of reports from portal)

• Other ad hoc - Further duties to be identified in due course.

The successful candidate

• Preferably Diploma / Degree in Logistics / Supply chain

• Candidate with minimum 2-3 years’ experience

• He/She must equip with effective communication and collaboration skills to work with vendor, supply chain

team, marketing team and freight forwarders.

• Candidates to equip with basic MS Office skills

Summary:

• Manage under limited supervision all IT support activities, including servers, network, telecom and equipment contracts and purchases; liaise with Headquarters on all IT matters in a timely manner.
• Provide recognized technical knowledge to lower-level professionals on IT matters.
• Suggest improvements on IT, servers, network and security of information practices, processes and policies.

Description:

Manage under limited supervision the following:

• Provide technical support to end-users (<100 users) in Singapore, troubleshooting hardware and software issues.
• Collaborate and follow up with the IT team at headquarters in Brazil to escalate and resolve complex technical issues promptly.
• Work closely with external vendors to support and implement IT and security solutions.
• Lead the implementation and maintenance of IT infrastructure, including hardware, software, servers, networks, security, telecommunication and recording system.
• Provide training and guidance to end-users on the effective use of IT systems and applications.
• Conduct regular system audits to ensure compliance with company policies and procedures.
• Assist in the development, implementation and update of IT policies and procedures to address new threats, vulnerabilities, and compliance requirements.
• Serve as a key member of the Data Protection Officer team, ensuring that data handling practices comply with company policies and regulatory requirements.
• Plan and budget for upcoming IT projects, equipment upgrades, and infrastructure improvements.
• Lead the purchase requisition process for the acquisition of IT assets.
• Create and present project-related reports and statuses to management on routine basis.
• Any IT related ad-hoc duties assigned.

Requirements:

• Diploma or Degree in IT, Computer Science or a related field.
• Proven experience (min 5 years) in diversified ICT support activities in international organization.
• Preferably with Network certification such as Cisco Certified Network Associate (CCNA) or similar.
• Preferably with role-based technical certification such as Azure Administrator Associate or similar.
• Preferably with technical certification such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified Endpoint Administrator Associate etc.
• Strong technical knowledge and experience in managing servers, routing and switching, firewall and VPN, conducting security risk assessments and incident management.
• Good understanding of IT security protocols and best practices.
• Excellent problem-solving, troubleshooting skills and highly organized.
• Self-motivated with the ability to lead projects independently, prioritize tasks and make critical decisions.
• Able to coordinate with cross-functional teams across different time zones.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.

Duration: 1 year

Location: Kay Siang Road

Responsibilities

• Assisting Probation Officers' during social investigations and supervision by recording case notes, assisting with basic information-gathering, liaising with schools, NS authorities, employers and other community partners in obtaining information.
• Assisting with referrals to various agencies as part of the rehabilitation plan for clients and their families. These include referrals to social service agencies, medical professionals, self-help groups and other community partners to support the financial, physical, social/psychosocial needs identified during social investigations and supervision.
• Assisting POs with monitoring completion of community service (CS) hours by liaising with CS agencies to arrange for CS placements and tracking of CS attendance and appraisals/evaluation form submission.
• Preparing e-mails and referrals to community/enforcement agencies.
• Note-taking for case review meetings.
• Data-entry.

Requirements

• Diploma
• Good verbal and written communication skills
• Responsive and prompt in addressing various needs of staff, clients and partners
• Team player
• Resourceful and able to multi-task on various projects

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/8854

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

• Strong understanding of Cobol programming language and its syntax
• Experience working in a mainframe environment, including knowledge of JCL, TSO, and ISPF
• Familiarity with mainframe operating systems (e.g., z/OS) and hardware components
• Experience with debugging tools and techniques for Cobol applications
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skill

Role Summary

As a Demand Planning Executive, you will play a vital role in and Planners forecast demand and manage inventory levels‌ to maintain a smooth flow of products to recipients. Role involves balancing inventory costs with meeting management goals by analysing data‌ and adapting to changing conditions.

Job Responsibilities

• Plan and execute procurement of products from suppliers
• Plan replenishment by maintaining the accuracy of plans to reflect feasible replenish plans
• Maintaining optimal inventory levels while minimising excess
• Manage product life cycle aspects, including new products, end-of-life, and phase-in/phase-out
• Conduct root cause analysis for supply chain issues/variances, out of stock situation and perform define corrective action plans to avoid reoccurrence
• Implement and maintain Inventory for all SKUs by regular review and optimisation of inventory parameters
• Maintain strong working relationships and communications with suppliers to confirm and monitor open purchase orders for all orders to ensure on-time deliveries
• Inventory Management: Support reporting, inventory parameters, reduction and Product Life Cycle management
• Can cope with multiple tasks under limited time resource
• Perform other assignments as required
• Executive and coordination of improvement projects
• Backup for the other team members as needed

Job Requirements

• At least 5 – 8 years of experience in Demand Planning Role.
• Excellent knowledge in different functional areas of shipping such as HS code, Import/Export procedure, Customs clearance, Incoterms, L/C etc.
• Proficiency with Planning Software and Microsoft Office applications (Outlook, Excel. Power Point, Word) with advanced knowledge of Excel
• Strong leadership, communication, and interpersonal skills.
• Ability to operate and prioritize in a fast paced and dynamic environment.

Highlights

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.

It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our offices across APAC are conveniently positioned to optimize our global reach. Sydney, Singapore, Bangalore, and Mumbai have state-of-the-art flexible workspaces, which truly reflect our energetic, innovative culture and mission to push the boundaries of the business payments space.

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us.

Our culture encourages people to be brave and curious, to drive to closure and to ensure our principles are lived out daily. We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

Role

The Applications Investigative Engineer will have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms.

How you’ll contribute:

• Analyse, understand, and reproduce situations existing within our products
• Define and request configuration and code solutions
• Deliver high quality technical directives
• Follow-up, resolve or escalate of cases using ITIL procedures
• Track, describe and update the cases in our ITSM management system
• Communicate clearly with the different internal, third party and client teams
• Manage multiple cases in parallel

What will make you successful:

• University Degree in IT or equivalent such as Engineering school and between 2 to 4 years’ experience in a similar role.
• Programming skills with languages like C/C++ and/or Java would be an asset
• Experience with machine operating systems including Windows, AIX, and Linux
• Experience with Salesforce or a similar ITSM tool and a solid understanding of ITIL processes. ITIL 4 foundation certification would be a plus.
• Experience with Knowledge base management using KCS methodology
• Proficiency of Oracle SQL queries
• Knowledge of banking environment would be an advantage (SWIFT)
• Knowledge of Application Servers like WebSphere, WebLogic and, JBOSS
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment
• To be rigorous, methodical, and organised
• Sense of responsibility appropriate to the banking industry
• Highly self-motivated and directed.
• Multi-tasking abilities

Start Date: October 2024

• Provide excellent customer service
• Greet and welcome guests as soon as they arrive at the office and directing them appropriately.
• Ensure refreshments is available for guests
• Direct them to the waiting area while waiting for personnel to arrive
• Direct or escort guests or visitors to specific areas
• Notifies company personnel of visitor’s arrival via Teams messenger
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Replenish and ensure sufficient stocks of stationeries, pantries & sundries items
• Maintaining cleanliness of the storeroom and stationery cupboards
• Liaising with office services like cleaners and maintenance service providers
• Handle all incoming and outgoing correspondence in a professional manner, and routing calls as necessary.
• Liaising with courier personnel for any inquiries from stakeholders
• Issuance of new joiner welcome pack
• Collection of letters from mailbox, sorting and distributing mail on a weekly basis

Requirements:

• Prior Receptionist/Cabin Crew/Customer Service experience are welcome to apply.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Role Description

• Responsible for all learning & development activities and analytics.
• Conduct learning needs analysis.
• Establish learning plans.
• Crafting and implementing competencies, learning and development roadmaps.
• Develop training curriculums.
• Deliver and facilitating trainings.
• Assess impact of learnings.
• Administer On-the-Job trainings.
• Manage the learning management system to build people capabilities.
• Organise staff orientation programme.
• Administrate course enrolment & evaluation, training records, training bonds, grants administration, pre & post course review etc.
• Participate and assist with other HR related projects.

Role Requirement

• Diploma or Degree in any discipline.
• Minimum 3 years’ of experience in facilitating trainings.
• Proficient with Wizlearn Learning Management System.
• Possess ACTA or ATCL or ACLP certification.
• Experience in OJT implementation.
• Strong in data analytics, communication and presentation skill.
• Proficient with MS office.
• High initiative, independent and ability to thrive in a fast-paced and dynamic environment.

Location: Singapore Client Office (On-Site)

Salary: 50,000 - 62,000 SGD, annually + 10% performance bonus

THIS POSITION REQUIRES YOU TO BE IN OFFICE Monday - Friday.

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

About the Role:

Applied Value Technologies is seeking a Senior Technical Support Specialist to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into the People Experience, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the People Experience team is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations!

About You:

• Familiar with end-to-end Customer/IT support processes
• Adjusts easily to new or changing circumstances.
• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Focuses on achieving results that promote business success.
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner
• Provide high quality service to all users

Responsibilities:

• Handle and resolve complex customer issues that have been escalated from Level 1/Tier 1 support
• Utilize advanced troubleshooting techniques to diagnose and solve problems.
• Ensure issues are resolved within the agreed service level agreements (SLAs).
• Utilize Service Cloud analytics tools to identify trends, recurring issues, and areas for improvement in the triage process.
• Use Salesforce Service Cloud to track, manage, and resolve customer cases.
• Communicate effectively with IT and business stakeholders to improve on the ground engagement with cross-functional partners
• Maintain accurate and detailed case records, ensuring all interactions and solutions are documented
• Generate and analyze reports to identify trends and areas for improvement
• Provide exceptional customer service and ensure a high level of customer satisfaction.
• Follow up with customers to ensure their issues are fully resolved and gather feedback.
• Work closely with other departments, including Level 3 support, engineering, and product management, to resolve complex issues.
• Escalate unresolved issues to appropriate teams and follow up to ensure timely resolution.
• Participate in regular team meetings and provide feedback on service improvements.
• Stay updated on the latest features and best practices of Salesforce Service Cloud.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Participate in ongoing training and professional development opportunities.

Your Expertise:

• Bachelors in Information Technology, Business or a related field preferred
• 3-5 years of experience in application support, with a focus on cloud services, HCM recruiting and/or SaaS platforms
• 3+ years in a hands-on application production support role working on triage, troubleshooting, and coordination on HRIS / ATS systems
• Understanding of end-to-end HCM recruiting processes (Workday)
• Proficiency in using Service Cloud, CRM systems, and support ticketing systems
• Experience in other 3rd party CRM tools
• Understanding of cloud computing concepts and architectures and familiarity with APIs, integrations, and common web technologies.
• Knowledge of database management and querying.
• Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
• Experience operating with SLAs in a client-facing role in a production environment
• Ability to work effectively as part of a team and collaborate with other departments.
• Highly organized with the ability to manage multiple cases and tasks simultaneously.
• Ability to work in an onsite office setting 100% of the time
• Flexible to work on-call schedule on weekdays and occasionally on weekends

Nice to have:

• Experience with case management, automation, and service analytics in Salesforce.
• Intermediate SQL skillset
• Strong familiarity with Workday HCM and Salesforce Service Cloud
• Experience with reporting and metrics
• Strong expertise with rules-based automation, process documentation, and ITSM best practices (ITIL)
• Salesforce Service Cloud Certification
• Workday HCM Certification

We’ve got you covered:

• Competitive salary + performance bonus
• Unlimited paid leave
• 100% employer - paid healthcare benefits (medical, dental vision)
• Sick leave accrual
• 100% paid parental leave - up to 16 weeks
• $1,200 Learning & development allowance (annually)
• $1,200 Health & Wellness allowance (annually)
• Employee referral program
• 401k match up to 4%
• 12 paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.

We are representing our client in the global technology and engineering space to look for an experienced Technical Services Manager who will manage all the technical personnel in the project team and assigning technical tasks to them and oversees the delivery of technical services to customers.

You are responsible for ensuring that the technical services meet the quality standards, budget, and deadlines of the clients or the organization.

Requirements

• Work closely with the Project Manager to ensure that the project milestones are met, and coming out with the detailed schedule with the tasks, dates and duration
• Work closely with Pre-sales team to review their design, scope and effort estimation for new opportunities
• Lead a team of Technical resources in the project to complete the required scope on-time.
• Lead the design and architecture of cloud solutions based on business requirements and best practices.
• Oversee the deployment of cloud services and applications, ensuring reliability, scalability, and performance.
• Lead cloud infrastructure provisioning, configuration, and optimization efforts.
• Collaborate with cross-functional teams to integrate cloud solutions with existing systems and applications.
• Monitor and analyze cloud infrastructure performance metrics to identify areas for optimization and improvement.
• Implement performance tuning strategies to enhance the efficiency and responsiveness of cloud-based systems.
• Drive initiatives to automate repetitive tasks and streamline cloud operations.
• Provide technical leadership and guidance to cloud PS teams.
• Mentor team members on cloud technologies, best practices, and emerging trends.
• Evaluate cloud service providers and technologies to determine the best fit for organizational needs.

Requirements

• Minimum 15 years of experience in IT infrastructure management, with at least 8 years focused specifically on cloud technologies.
• Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect are required
• Demonstrated experience in designing, implementing, and managing cloud solutions in public, private, or hybrid environments is essential. Candidates should be proficient in one or more cloud platforms such as AWS, Azure, or Google Cloud.
• Strong understanding of cloud architecture principles, including compute, storage, networking, and security concepts. Experience with cloud-native services and technologies is highly desirable.
• Proficiency in cloud automation, orchestration, and infrastructure-as-code tools such as Terraform, Ansible, and Kubernetes. Experience with DevOps practices, CI/CD pipelines, and containerization technologies (e.g., Docker) is a plus.
• Strong leadership, communication, and interpersonal skills are essential for this role. Candidates should have experience leading teams, collaborating with stakeholders, and driving technical initiatives.
• Experience in leading a team of technical resources and provide mentorship and guidance to them (if neccessary)
• Experience with infrastructure automation and configuration management tools such as Terraform, Ansible, Puppet, or Chef. Ability to define infrastructure resources declaratively and manage them programmatically.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
• Ability to collaborate effectively with cross-functional teams and stakeholders, fostering a culture of teamwork and collaboration.
• Knowledge of containerization technologies like Docker and container orchestration platforms such as Kubernetes. Experience in containerizing applications, managing container clusters, and optimizing containerized workloads.
• Understanding of cloud networking concepts including virtual networks, subnets, routing, load balancing, and security groups. Knowledge of network protocols, VPNs, and SD-WAN technologies.
• Familiarity with DevOps principles, continuous integration/continuous deployment (CI/CD) pipelines, version control systems (e.g., Git), and agile methodologies. Ability to automate software delivery processes and streamline development workflows.