Total 6,989 Customer Service job vacancies in 8 marina view singapore

• Working Days: 5 days/week – 44 hrs (3 shifts)
• Salary: $2,200 to $3,100
• Adress: Potong Pasir

The Youth Care Worker is responsible with delivering trauma-informed care, supervision, and management to female adolescents who have faced abuse or neglect. Focused on enhancing wellness and quality of life, the Therapeutic Care Worker (Youth Mentor) ensures that the residents' basic personal, physical, emotional, spiritual, mental, educational, and social needs are comprehensively addressed.

• Carry out the daily operational duties and supervise residents in their regular activities
• Assist residents with any difficulties related to day-to-day issues at Dayspring Residential Treatment Centre and ensure their welfare and safety
• Promote discipline among the residents and be a mentor/role model to them
• Assess, respond and handle crises or conflicts
• Carry out individual therapeutic interventions based on care plans by treatment team
• Participate in providing physical, emotional, spiritual, mental, educational, and social needs of residents

Requirement

Youth Mentors are required to work with young beneficiaries with complex trauma

• With experience in working with youth at-risk
• With basic processing and counselling skills
• With knowledge of common issues and disorders that appears in trauma and abuse
• Willing to work on 3-shift rotations and over weekend/Public Holidays

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• Working days: 5 days, 9am to 6pm (might need OT)
• Location: Woodlands & Tampines (customer site) / Changi North (Company in-house repair centre)
• Salary range: $3,000 - $4,000

Requirement:

• Aircon/Refrigeration experience is a MUST.
• Flexible and able to Support Overtime
• Able to Travel Oversea within short notice.

Job Scope:

• Involve in Semiconductor Equipment Installation & Repair
• Chiller Repair
• Write Service Report
• Liaise with customer.
• Ad-hoc duty assign

Tong Wei Chin (Reg No.: R24123803)

The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

• Vast school selection: Wide range of AOP and premium school
• Work Near Home
• Better pay and benefits. Work-Life Balance

Job Description

• AOP & Private Premium Singapore Childcare & Preschool Centers
• Singapore Islandwide Opportunity
• East: Tampines / Pasir Ris / Bedok / Tanah Merah
• North: Yishun / Woodlands / Marsiling / Toa Payoh
• Central: Tanjong Pagar/ Raffles Place
• West: Jurong West / Jurong East / Clementi / Choa Chu Kang
• North East: Hougang / Serangon / Sengkang
• Others: East Coast / West Coast / Katong / Pasir Panjang

• Monitoring learning progress of students
• Building good rapport with parents, staff and students
• Provide a safe and secure environment for children to feel comfortable
• Guide, motivate and monitor Assistant Teacher/Classroom helpers in carrying out their tasks
• Follow assigned work shift patterns of the centre.
• Perform other related duties as required
• Candidates must possess at least a HCIC / ACEY / CIT + EYDF , those with EY1 & EY2 are advantages.

Tong Wei Chin (Reg No.: R24123803)
The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

• Salary: Up to $2,800
• Location: Genting Road - Geylang
• Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Job Description:

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer
• To follow up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement:

• Minimum 1 year of relevant experience

Tong Wei Chin (Reg No.: R24123803)

The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

Salary: Up to $2,800 (Officer) / $3,200 (Executive)
Location: Genting Road - Geylang
Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Job Description:

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer
• To follow up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement:

• Minimum 1 year of relevant experience

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Description

We are seeking a CyberArk Support Specialist to join our team. This role focuses on supporting essential credential management of our CyberArk system and assisting users with various tasks. The ideal candidate will have hands-on experience with CyberArk, a solid understanding of change management processes, and the ability to work efficiently in a shift-based environment.

Key Responsibilities:

• User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
• Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
• Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
• Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
• Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
• Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
• Mundane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
• Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
• Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Experience:

Minimum of 1-2 years of experience with CyberArk, including handling user queries and managing credentials.
Proven experience in managing change management processes and verifying change details.

• Technical Skills:Familiarity with CyberArk PAM (Privileged Access Management) solutions.
  Proficiency in generating reports and managing shift operations.
  
• Soft Skills: Strong problem-solving abilities and attention to detail.
  Excellent communication skills and the ability to work effectively in a team.
  Ability to work under pressure and handle multiple tasks simultaneously.
  

Shift:

• Must be available to work in shifts, including graveyard shifts, and provide 24/7 support as required.

Shift work is 8am – 8pm, 8pm – 8am.

EA Number: 11C4879

• Deliver high standard of nursing care to our renal patients.
• Perform initiation of dialysis, patient and machine monitoring during dialysis, and termination of the dialysis procedure.
• Nursing intervention to avoid complications, decreasing the need for hospitalisations.

Requirements:

• SNB Registered
• Diploma in Nursing with relevant working renal experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Descriptions:

• Ensure smooth daily administration and operation of the office.
• Planning and implementing the global administrative and general affairs management system, including the establishment of various standard forms, meeting SOP, introduction, and teaching of clerical tools, etc.
• Upkeep cleanliness and maintenance of facilities including liaising with vendors, upkeep of first aid supplies and fire-fighting equipment, ensuring reception and meeting rooms readiness at start and end of day.
• Record and update office inventory, ordering of stock.
• Manage procurement and replenishment of office, centers’ required consumables, stationery, and supplies.
• Provide logistics support such as room booking, prepare beverages, projector etc.
• Diary management and arranging appointments, booking meeting rooms and conference facilities.
• Other duties as assigned by Senior Management.

Job Requirements:

• 3-5 years relevant experience, such as co-working or sharing office management experience.
• With developed global administrative affairs, property management capabilities and SOP establishment experience is a plus.
• With project management experience is a plus.
• With office renovation experience is a plus.

1. Within Miltenyi Biotec’s Global Technical Support Team, you join our group of global specialists supporting Miltenyi´s various product portfolios. You provide expert-level technical support, deliver product trainings, and support products along their complete lifecycle. 
2. You provide Technical Support to worldwide colleagues (sales, support and service), distributors and customers. This includes answering inquiries, providing application support, investigating and troubleshooting technical issues. You handle complaints in collaboration with other departments. You carefully document your support activities and also collect, analyze and communicate data required for analysis of product performance. You manage and maintain our product knowledge database.
3. You occasionally provide on-site support during customer demos, instrument installations or troubleshooting. 
4. You create, manage and deliver product training in-house and in the field worldwide. 
5. You support products by working with marketing, R&D and production during all stages of the product lifecycle. 
6. You take part in global projects to develop processes, tools and to launch new products.

1. Within Miltenyi Biotec’s Global Technical Support Team, you join our group of global specialists supporting Miltenyi´s various product portfolios. You provide expert-level technical support, deliver product trainings, and support products along their complete lifecycle. 
2. You provide Technical Support to worldwide colleagues (sales, support and service), distributors and customers. This includes answering inquiries, providing application support, investigating and troubleshooting technical issues. You handle complaints in collaboration with other departments. You carefully document your support activities and also collect, analyze and communicate data required for analysis of product performance. You manage and maintain our product knowledge database.
3. You occasionally provide on-site support during customer demos, instrument installations or troubleshooting. 
4. You create, manage and deliver product training in-house and in the field worldwide. 
5. You support products by working with marketing, R&D and production during all stages of the product lifecycle. 
6. You take part in global projects to develop processes, tools and to launch new products.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

This role will focus specifically on the payment services that Visa provides to facilitate fund transfers/disbursements to cards and accounts around the world using push payment technology. The role holder has the unique and exciting opportunity of deploying a relatively new payment capability and an impact of driving future market growth for Visa. This role is a good mix of business, functional and technical knowledge providing the role holder flexibility and learning in the dynamic digital payment ecosystem. This is an individual contributor role working independently under limited supervision and requires strong execution, analytical skills, and relationship management with key stakeholders.

Key responsibilities include the following:

• Program Management for CMS initiatives within AP region

• Design and enable delivery of a scalable, repeatable, and effective client service experience from deployment to support for new solutions, while anticipating and planning for deviations to intended experience

• Manage client facing project implementation plan for new use cases

• Act as the “voice of the customer” internally to continually enhance the service experience

• Execute Money Movement initiatives that may impact clients from a business operations perspective including changes to current products, business and digital release cycle

• Become Subject Matter Expert for Visa Direct and B2B Connect within Client Services including knowledge of the APIs, VisaNet processing, settlement models, client integrations and post-production support model

• Enhance existing processes and provide Money Movement related consultation to clients and internal teams.

• Use technical expertise blended with business acumen to support resolution of critical issues by analyzing transaction level detail, API field data, leveraging Visa tools, and interfacing with cross-functional teams

• Develop artifacts, training materials and presentations for the Client Services team

• Define transition plan to migrate support to wider Client Services teams with a focus on operational efficiency and optimization

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services

• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Responsibilities :

• Provide post-sales maintenance support on servers/storage (IBM/HP/DELL/SUN) and operating systems (Linux/Unix/Windows) at customer locations
• Troubleshooting and replacement of hardware;
• Troubleshooting of operating system;
• Handling of hardware migration/implementation project;
• Perform preventive and proactive maintenance;
• Escalation and management of complex issues.

Required skills and experience:

• Minimum 3 years of experience in a similar capacity and diploma holder or above in Computer Engineering/Science or related discipline;
• Strong server and storage hardware configuration knowledge will be an advantage;
• Capable of using operating systems: Microsoft Windows, Unix, ESX, and Linux are preferable;
• Proficiency in solving computer hardware-related issues for IBM, DELL, and HP
• Strong sense of customer service and team efficiency;
• Able to provide non-office hours standby and support service;

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

Job Code: PRIT

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1875348 (Tewari Priyanka)

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• Working Days: 5 Days, Monday to Friday
• Working Hours: 8.30am – 6pm
• Location: Bukit Batok, West Region
• Salary: $2,000 - $2,700 (AWS + Medical Benefit + OT if applicable)

Our client is a resourceful and proficient one-stop freight forwarding company with a worldwide network of agencies.

Responsibilities:

• Follow up on customer enquiries, agents & complaints
• Arrange trucking, transportation & collection
• Co-ordinate & monitor shipment with carriers and clients
• Process custom permit
• Process booking for shipments with shipping lines/consol & prepare shipping documents
• Ensure all cargoes are send in good condition and if any damage shall revert to customer immediately
• Keep Sales Personnel informed about their bookings
• Assist with billing, input job reference and closing jobs
• Support in all aspect of sales and operational activities
• Other ad-hoc duties as assigned by the supervisor

Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent
• At least 2 year(s) of relevant experience, preferably in Freight Forwarding / Shipping industry.
• Proficient in MS Office applications, Portnet
• Preferably specializing in Logistics/Supply Chain or equivalent.
• Preferably experienced in shipping systems, such as online booking, declaring custom permit

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description

• Research potential clientele to find new business opportunities
• Respond to sales inquiries professionally and collaborate well with operations/marketing team
• Manage and build positive relationships with clients and drive sales growth
• Work to meet and exceed monthly goals defined to increase deal flow with outbound emails, calls, setting up meetings, etc.

Skills Required

• Recognized diploma and above in any field
• Preferably 2 - 3 years of sales working experience in any field
• Possess excellent communication skills and must be self-motivated with a ‘can-do’ attitude
• Independent and a good team player
• Fluent in written and spoken English and Chinese/Malay.

What's on Offer?

• Competitive commission structure & attractive benefits
• Flexible working options
• Opportunity within a company with a solid track record of performance

Novatek Gas and Power Asia Pte. Ltd. opens a position of Shipping Admin Support in Singapore. The position is to support shipping operators in registering factual and planned data related to shipping activity in company’s inhouse system on timely basis.

Background:

JSC Novatek is the largest private owned gas company in Russia. Today it is the major shareholder of Yamal LNG project and also is a shareholder and offtaker of the small-scale LNG plant in Vysotsk.

Novatek Gas and Power Asia Pte. Ltd. is the trading company for JSC Novatek’s LNG with fast growing LNG volume to trade and deliver that is looking at expanding its business in the downstream sector of the ever-growing LNG consumption markets.

Main Responsibilities:

• Registration of contracts, cost invoices and supporting documentation in accounting system including checks, updates, management of data.
• Invoices distribution and costs allocation
• Calculate and reconcile the monthly LNG/Bunker quantity expenditure for vessels as well as input bunker usage and consumption for each voyage.
• Monthly reflecting LNG, bunker consumption for own needs according to the ships’ noon-reports.
• Revenue invoices issuing for sub-charterers (including freight, delivery-redelivery bunker and heel, positioning bonuses and any other related invoices) and reconciliations of Revenue and Cost invoices for off-set.
• Timely initiative of payment process for costs invoices (after shipping ops check the invoice or completeness and accuracy, process the invoice in inhouse system and send for directors’ approval)

Requirements:

• Preferably Diploma Holder or above
• Preferably with 2-3 years in the Shipping Industry with background of admin/accounts/operation support role.
• Good communication skills, ability to perform administrative duties with accuracy.

Description - External

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Manager/Senior Manager, Customer Management / Singapore Credit Risk Management

Description

This position will be part of the Customer Credit Risk Management for Singapore. The incumbent will be responsible for the following:

• Own full accountability of end-to-end customer credit risk management for consumer
• Own risk outcomes and credit metrics
• Develop a thorough understanding of the expected and unexpected credit losses in the business and communicate them effectively to business leaders
• Focus on continuous improvement of credit risk management capabilities. Optimize integration and usage of capabilities and data such as credit bureau, financial statements, bank data etc. Continually explore and test new data sources.
• Ensure Risk Management capabilities are aligned with the business strategy and strategic growth initiatives, including launch of new business practices, products and services
• Monitor economic performance across all risk decisions and partner with the Centers of Excellence to identify improvement opportunities.
• Develop / Deploy capabilities that enhance profitable growth in partnership with Central teams
• Ensure complete understanding of and adherence to local laws & regulations
• Have deep understanding of evolving regulatory environment with direct and indirect impact on the business and risk management.
• Have deep understanding of macro-economic and business environment with direct and indirect impact on business and risk management.

Desired Skills:

• Relationship building / Communication skills:Proven experience or ability to build relationships with external and internal partners, compliance, technology, legal, credit operations and risk management colleagues to be able to lead through influence
  Ability to influence outcomes/funding/focus/strategy for a business
  
• Leadership/Organizational Awareness & Effectiveness:Proven ability to think and act at an enterprise level
  Proven ability to navigate and collaborate across different teams and organizations to get things done with a high sense of urgency
  Proven ability to assess internal/external factors and link together to develop appropriate business and risk management strategies and actions
  Proven ability to make quick but informed decisions without compromising quality
  
• Process/System knowledge:Have a working understanding of all risk systems to do account analysis and observe trends to identify areas of weakness, and direct credit action strategy.
  A breadth and depth of content knowledge about the product, risk processes and capabilities.
  Understands fully the economics of the business, how the business makes money, Net Loss Provision and the levers that can be used to affect the economic outcomes.
  

Qualifications

• 5+ years of experience in an analytical role
• Expert with Python, SQL, excel pivots
• Experience with Spark, GCP and AWS is preferred
• Advanced degree in Business, Finance, Statistics, Economics or Mathematics or equivalent experience in similar business is preferred
• Experience in using balance sheet, financial statement, bank statement in credit assessment is preferred
• CPA/CA or CFA a plus

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

Working hours:

5 working days per week - 4 weekdays 1 weekend

AM shift will be any 8 hours between 8am - 8pm

PM shift will be any 8 hours between 1pm - 12 midnight

Scope

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

Working hours:

5 working days per week - 4 weekdays 1 weekend

AM shift will be any 8 hours between 8am - 8pm

PM shift will be any 8 hours between 1pm - 12 midnight

Scope

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities

• Provide personalised service to manage enquiries at the counter.
• Any adhoc duties assigned by supervisor

Requirements

• Min. A-levels / Diploma Holder
• Prior experience in customer service (face-to-face)
• Able to commence immediately
• Full day standing is required due to nature of work (counter duties)

Additional information

1. Working hours: Mon - Fri 830am to 530pm

2. Location:

• Maxwell
• Jurong
• Tampines
• Woodlands

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Job Overview:

We are seeking a dynamic and customer-focused individual to join our team as a Business Development and Customer Experience Executive. The ideal candidate will play a crucial role in managing and enhancing relationships with our valued customers, ensuring satisfaction, and contributing to the overall success of our organization.

Job Responsibilities:

·        Proactively engage with customers to understand their needs and expectations.

·        Build and maintain strong, long-lasting customer relationships through effective address of customer inquiries, concerns, and feedback promptly and professionally.

·        Procure, maintain and develop meaningful relationships with existing and new clients to improve retention rate by actively reaching out to key accounts and private clients on regular basis

·        Receive and resolve customers’ concerns and enquiries to your best ability and achieve maximum revenue

·        Maintain accurate and updated customer records in the CRM system.

·        Analyze customer data to identify trends and opportunities for improvement.

·        Collaborate and work closely with internal stakeholders to fulfil client’s expectations and business objectives, to have resolution of customer issues, inventory supplies, logistics and fulfilment of orders management.

·       Ability to partner with multiple departments and stakeholders.

·       Excellent problem-solving skills with meticulous attention to detail.

·       Ability to work collaboratively in a team environment.

·       Assist in drafting proposals to generate more revenue from clients.

·       In-depth knowledge of liquor business and value propositions.

·       Provide administrative support to Business to Business, Operations, and Sales teams to ensure smooth day-to-day operations.

·       Maintains Customer Service Feedback database.

·       Responsible for QSM Submission and other activities.

·       Support any off-site event or ad-hoc projects under the Service Excellence/CRM team.

·       Backup support for after-sales service requests, including retail, VIP, ISC, etc.

·       Degree in a relevant discipline.

·       At least 2 years of experience in managing customer service and expectations of high-profile clients.

·       Proven experience in customer relations or a similar customer-facing role.

·       Resourceful, positive attitude, and focus on customer satisfaction in a fast-paced environment.

·       Proficient in internet and Microsoft applications.

·       High-level communication skills in both English and Chinese.

·       Proven ability to negotiate.

·       Strong customer service recovery and conflict resolution skills.

·       Good organizational skills.

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

Job Responsibilities:

• Develop a deep understanding of the furniture products being offered for sale
• Stay informed about the features, benefits, and specifications of each product
• Be able to effectively communicate this knowledge to customers
• Provide exceptional customer service to all clients
• Assist customers in selecting furniture that meets their needs and preferences
• Address customer inquiries, concerns, and issues promptly and professionally
• Process sales transactions accurately and efficiently
• Keep accurate records of customer interactions, transactions, and inventory
• Collaborate with other departments, such as delivery and finance, to ensure a smooth sales process
• Set and achieve sales targets and goals
• Monitor individual and team performance against sales objectives
• Implement strategies to meet or exceed sales targets
• Report to the assistant store manager

Job Requirements:

• Experience in using Zendesk CRM is advantageous
• High End/Furniture industry experience regarded as a bonus

Vault Personnel Pte Ltd

EA Licence No: 20C0275

Tan Li Yen

Registration Number: R23115268

Responsibilities

• Greet and meet every customers in the most friendly manner
• Handle calls at all times and charge (wrap up code) accordingly if any
• Act as first point of telephone contact for customer support requests
• Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
• Check for support agreement / warranty validity per local guideline.
• Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
• Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
• Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
• Optimise available workshop capacities by effectively assigning work/ cars to each service centres
• Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
• Provide best effort general advice to customer in a timely and professional manner
• Assist in special product campaign or promotions
• Arrange for airport service, pickup and delivery for customers
• Assist schedule customers for professional car care services
• To ensure daily service level achievement, monitor customers waiting time, look out for body language etc.
• Assist in generating daily, weekly and monthly reports as and when required
• Hand over vehicle to customers with basic work explanation.

Requirements

• Minimum O Levels
• Able to work under pressure and fast-pace environment
• Minimum 2 years in Customer Service industry / Call Centre support
• Good Customer Service skill and Communication skill
• Monday - Friday: 8:00am - 5:30pm (Arrive by 7:45am, with 15 mins OT claimable. Mandatory OT till 6:30pm); Alternate Saturdays: 8:00am - 12:00pm
• 1 year contract, convertible to perm role, Alexandra
• Job Reference: L859X46V

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Student Care Teacher [Full Time/Part-Time]

• Working Hours:
• Full Time: Monday-Friday [9am-6pm/10am-7pm]; standby 1 half day Saturday per month
• Part Time: Monday-Friday [1pm-6pm/1-7pm]
• Salary: Full Time: $1800-$2200; Part Time: $10-$15/hr
• Location: Part Time: Clementi // Ang Mo Kio; Full Time: Ang Mo Kio

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Requirement:

• Diploma in any field
• 1 - 2 years in related field

Job Scope:

• Supervising and guiding the P5/P6 children with their homework
• Planning and delivering activities and programmes, such as character development programme, enrichment activities

About the job

In your role as an intern in the Sales and Supply Support team, you will create and constantly improve excellent availability, range management and forecasting at the lowest possible costs. Together with the Sales and Supply Support Manager, you will support the Store’s commercial team and act as a communication link between the store and Supply and Availability, Service Office matrix.

Your assignment

• You will assist in the stock inventory process to secure highest stock accuracy level.
• Support the Sales and Supply Support Manager with stock discrepancies analysis as part of the inventory management process.
• Carry out qualitative and timely administration of parameters in the system to prevent unnecessary orders to manage healthy range frame.
• Check and follow up on order creation to achieve healthy stock structure and capacity.
• You will shadow the Sales and Supply support specialist to learn about our role in the Commercial team.

Your profile

• You can perform routine tasks.
• You have an eye for detail and analytical.
• You are a team player with strong interpersonal skills; able to establish and maintain effective work relationships with cross-departmental colleagues and confident in approaching and talking to people from all levels.
• You are proficient in MS Office / Excel.
• You can commit to work on public holidays and weekends.

Position Summary:

Responsibilities include ensuring all communications relating to the hotel, both external and internal are action speedily and efficiently in accordance with the specified minimum standards.

Responsibilities:

• Maximise room sales and revenue for the hotel.
• Ensure the correct operations of the switchboard to initiate a fast and efficient transferring of internal and external calls.
• Ensure a high level of customer service is consistently maintained.
• Ensure all customer communications are transferred to the central distribution point for action.
• Ensure and maintain the security of information relating to guest, customers and associates in the hotel.
• Ensure all guest requests are action speedily and in accordance with hotel procedures.
• Assisting with answering all reservation calls.
• Be familiar with all hotel emergency, fire and security procedures and execute in the required event.
• Anticipate and appreciate the needs of guests to better cater to their needs.
• Communicate any special requests by guests to the appropriate department, or otherwise seek the assistance and guidance from the Duty Manager.

Talent Profile:

• Minimum 1-2 years experience in telephone operator / a call centre environment.
• Previous experience in an international 5-star hotel call centre would be preferred.
• Minimum secondary education.
• Proficient in Opera and of the mechanics of MS Office.
• Good motivational and developmental skills.
• Excellent English communication skills with written and oral skills.
• Creative and proactive on customer service.
• Able to work on rotating shifts, and on weekends and public holidays.
• Demonstrated commitment to teamwork.
• Exposure to multi-cultural environment.
• A pleasant and friendly personality.