Total 1,928 Customer Service job vacancies in D22 Jurong, Jurong Island, Tuas

Responsibilities

- Trouble Shooting Of Inverters, PLC & UPS System

- Execute Overhaul & Repair Works

- Installation & Commissioning Duties

- Willing to perform hands on work & travel overseas

- Have logical analysis skill and able to work independently with minimum supervision

Requirements

- Only Singaporean need to apply

- GCE 0 Level, Nitec, High Nitec or ITE

- 'Added advantage if with Mechatronics, Electrical & Electrical Knowledge

- Good working attitude and able to exercise initiative

- Able to travel overseas with short notice and work irregular hours - Must be a team player with good interpersonal skill

Responsibilities :

• Attending phone calls / enquiries emails
• Preparing Quotations / Purchase Order / Invoices / Delivery Orders / Data Entry / Filings, etc
• Provide customer service activities, attending to customer's queries and feedback
• Liaise with customer and Engineering department
• Handle daily operation documentation and provide administrative support
• Responsible for arrangement of local and overseas couriers services / air freight / sea freight
• Co-operation with suppliers and forwarder on Incoming & Outgoing shipments
• Prepare minutes in meeting and monthly reports
• Any ad hoc duties required

Requirements :

• Minimum GCE 'O' / 'N' / NITEC / Diploma / Degree Level or equivalent with relevant work experiences
• Welcome for Fresh Graduate
• Proficient in MS Office Applications
• Positive attitude, organized and able to multi-tasks
• Self-motivated, structured, analytical, pro-active, well organized and able to work with minimal supervision
• Good team player with initiative & self-discipline and able to interact with all levels
• Excellent communication and organization skills

Job Description

e2i’s Career Centre is one of the key national nodes where jobseekers seek new opportunities and work towards being employed and employable. We are currently building our career and jobs centre operation team. Specific to the role, as a Specialist, you will be an integral part of the Career Centre operations, which runs the day-to-day activities and events of the career centre.

Your responsibilities include:

• Harmonizing processes across all career and jobs centres
• Have good understanding of the current employment landscape and the openness to find out more about current employability trends
• Ensuring that our data from various data sources are managed well, the collection process is streamline and accurate
• Prepare information in a reporting format for sharing with management to make decisions which will impact the lives of jobseekers who use our services
• You would need some experience dealing with clients as you would also liaise with internal and external stakeholders on career centre related queries
• Willing to be deploy to do career centres check at different touchpoints
• Able to work across-teams to manage events/activities deployment and tracking of masterlist
• Assisting in the cleaning and keying of data, and tracking of clients’ cases into case management system
• Creating solutions for process improvement in the provision of career services

Job Requirements

• Driven, result oriented and able to work independently.
• High proficiency in using systems, Microsoft Office tools, such as PowerPoint & Excel to analyse & present data.
• Meticulous, innovative and able to adapt to change – in the workplace and employment landscape.
• Team player with strong interpersonal, writing and communication skills.
• Able to relate to all levels of jobseekers/working people and cultivate a strong relationship with partners and stakeholders on career services matters.
• Able to work in a fast-paced environment and deliver the work within tight deadlines.

Only Singaporeans may apply.

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates

Benefits:

• Basic salary + incentives pay
• Flexible working hours
• Leave entitlement up to 21 days
• Overseas recruitment
• Managerial level positions are available

Job Responsibilities:

• Provide full spectrum of recruitment.
• Work closely with business operation to identify manpower requirement.
• Develop and implement talent acquisition strategies.
• Create, propose and implement strategic effective hiring channels, procedures or techniques to improve recruitment measures & talent pipeline.
• Effectively engage employees with daily operations needs.
• Responsible for consolidation of weekly and monthly reports for operations needs and generate statistical report as and when required.
• Be the point of contact to deliver value added services to both management and employees that reflects the desired outcome of the company's people strategies.
• Other ad hoc duties as assigned.

Additional requirements:

• Good interpersonal and communication skills
• Ability to work independently as well as good team player
• Ability to multi-task in a fast pace environment

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

• Free Shuttle Bus Service (Jurong East MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

What you will do:

As a Sales Engineer focused on selling service agreements, you will play a crucial role in maintaining and expanding our customer base. Your primary responsibility will be to engage with clients, understand their needs, and propose tailored service agreements that ensure the optimal performance and longevity of their equipment. You will work closely with our sales and technical teams to provide comprehensive solutions that meet our clients' needs and contribute to our revenue growth.

How you will do it:

• Customer Engagement: Identify potential clients and develop a deep understanding of their equipment and maintenance needs.
• Solution Development: Collaborate with technical teams to design service agreement proposals that align with clients' requirements and budget constraints.
• Presentation: Deliver persuasive presentations and proposals to clients, showcasing the benefits of our service agreements.
• Negotiation: Negotiate terms and conditions to secure service agreement contracts, ensuring they are mutually beneficial for both the client and the company.
• Relationship Building: Establish and maintain long-term relationships with clients, acting as their trusted advisor for service agreements.
• Market Research: Stay updated on industry trends, competitors, and emerging technologies to adapt your sales approach effectively.
• Reporting: Provide regular reports on sales activities, progress, and achievements to the sales manager.
• Product Knowledge: Maintain a strong understanding of our services, products, and the technical aspects of the service agreements offered.

What we look for:

• Bachelor’s degree in engineering or a related field (or equivalent experience).
• Proven experience in technical sales and/or hands-on experience, in either, HVAC, Fire, Security, or Building Management System.
• Excellent communication and presentation skills, able to explain and present complex concepts in an easy-to-understand manner. Strong in negotiation and interpersonal abilities, chosen candidate will need to participate in and sometimes lead negotiations with vendors and customers.
• Ability to work collaboratively with technical teams and develop relationships with all levels of clients
• Possess strong Hunter mentality, self-motivated, goal-oriented, and able to work independently.
• Excellent problem-solving skills and attention to detail.
• Willingness to learn with a growth mindset.
• Willingness to travel to customer sites within Singapore as needed.
• Familiarity with CRM systems, such as Salesforce, is a plus.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Mandatory Skills Description:

At least 2 years of working experience in L2 Application Support Environment

Core technical competency required:

• Linux; Unix Shell Scripting

• SQL (MYSQL/MSSQL)

• Java/Web-based

• OpenShift/Docker

Nice-to-Have Skills:

Good to have experience:

• AngularJS • ActiveMQ • Elastic Search • Application Monitoring Tools • CI/CD (Continuous Integration & Continuous Deployment) • Python • Microservices concept

• Experience in application implementation projects in financial institutions would be advantageous

• Strong analytical and problem-solving skills

• Ability to perform impact analysis in a structured manner

• Good verbal & written communication skills

• Proactive and able to work independently and under pressure • With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Operation Executive: Empowering Maternal Care at My Queen

Are you up for an exciting journey into the world of maternal wellness? Join us at My Queen, the first prenatal and postpartum wellness centre located in Sentosa, where we are on a mission to revolutionize maternal care! We are supported by a dedicated team and a passion for empowering modern women in their extraordinary maternal journey.

About My Queen:

At My Queen, we believe that every woman deserves royal treatment after childbirth. Our quintessential women, representing the epitome of modernity, inspire us to create a haven of maternal wellness unlike any other. From the moment they step through our doors until they cradle their precious bundles of joy, we offer unwavering support, care, and guidance. With cutting-edge facilities and a team of healthcare assistants, we aim to set new standards in prenatal and postpartum care, catering to the unique needs of every queen who graces us with her presence. We believe in a Happy Mum, a Happy Baby.

To learn more about what we do, please watch this video or visit our website.

We have also appeared on Channel New Asia, Channel 8 News, Lianhe Zaobao and Yahoo

What to Expect:

• Handle feedbacks and enquiries from mummies
• Arrange and invite mummies for Parent Craft
• Oversee and support individual centre operations, which include manpower and resource planning, centre maintenance, the implementation of initiatives & projects/workflows, and roll-out.
• Audit check on regular fixed assets
• Ensure compliance with policies, procedures and working instructions in all areas related to operations
• Responsible for Company procurement process, including sourcing new and alternate suppliers
• Participate in new initiatives and drive continuous improvement initiatives
• Investigate company lapses and customer feedback and propose areas of improvement
• Coordination between HQ departments and external agencies or stakeholders on projects/activities
• Ensure accuracy in Billings
• To prepare monthly reports and documentation for Management review
• Any other administrative duties as assigned.

Benefits:

• 14 Days Of Annual Leave
• Lunch will be provided
• Performance Incentive
• On-The-Job Training is Provided
• Staycation for Birthday in 5-Star Hotel

Qualifications:

• Minimum Diploma and above
• At least 2 years working experience
• Candidates with experience in the healthcare sector are encouraged to apply.

A successful candidate should have:

• Good working attitude and the ability to work in a team
• Effective interpersonal and communication skills
• Independent and resourceful
• Proficient in Microsoft Word, Excel and PowerPoint
• Willingness to learn and to continuously improve

Additional Information:

• Working Days: 5 Days / Alternative Saturdays.
• Mondays to Fridays: 9 am to 6 pm
• Saturdays: 9 am to 1 pm
• Required to Stand-In for Healthcare Assistant if facing manpower issues

• Coordinate port operations (include stevedore, stuffing/unstuffing, forklift, internal railing etc)
• Provide quotations to customers
• Provide billings to customers
• Ensure all port operations related documents details are in order
• Sorting and filing of documents
• Other ad hoc duties as assigned by Supervisor

Requirements:

• No experience required for this role
• Fresh Graduate are most welcome
• On job training will be provided

Job Description:

• Respond to customer inquiries
• Prepare quotations and follow up with customers for their acceptance.
• Document customer interactions when necessary, compiling job related documents to ensure that customer requirements are met.
• Prepare delivery orders, sales invoices and other relevant documents
• Ensure proper record keeping for all job orders.
• Co-ordinate the ordering of materials between different departments
• Co-ordinate the job arrangement with operation department
• Communicate all necessary job requirements clearly and efficiently to other stakeholders to ensure that customers’ requirements/instructions are addressed.
• Build and maintain long term business relationship with customers

Requirements:

• Minimally 2 years of working experience
• Prior customer service or sales coordinator experience will be an advantage
• Experience in logistics industry will be an advantage
• Friendly and welcoming disposition
• Has initiative, independent and able to work in dynamic environment
• Good command of written and verbal English
• Excellent organizational and multitasking skills

• Provide technical advice to customers on pumps related inquiries.
• Selection of pumps based on the specification given by customers.
• Provide coordination support to Sales Engineers.
• Handle sales process from quotation to finished goods delivery.
• Handle walk-in customers.
• Work closely with customers and maintain good business relations.

Job Requirements:

• Min. Diploma in Mechanical Engineering or any Engineering background.
• A Meticulous and fast learner with good communication skills.
• Experience in pump industry is a plus.
• Fresh graduates are welcome to apply.

OPERATIONS DIRECTOR

Job Description:

- Responsible for overseeing all aspects of company operations, ensuring smooth and efficient functioning.

- Develop and implement strategic plans to achieve operations goals and objectives.

- Manage and coordinate the daily operations, including safety and equipments maintenance.

- Supervise and support department heads/managers.

- Monitor and control budgetary expenses to ensure financial stability and profitability.

Happy Tutors Learning Centre is a Social Enterprise looking to offer the highest quality bespoke education services to every student in Singapore. We have 6 centres spanning the East and West of Singapore.

We are looking for passionate tutors who are keen to work with students and help them in their school curriculum. Our centre is focused on customised learning and the tutor needs to be able to adapt their teaching to different learning styles.

Details for Candidates

• 5.5 Days work week (1 Weekend inclusive)
• Weekday Timing: 1300 - 2130 Hrs
• Weekend Timing: 0930 - 1700 Hrs
• Part-time positions available

Job Scope

• Teaching students in assigned classes (about 30 hours a week)
• Create new learning material for the centre
• Assist in the centre operations in other matters
• Contribute to the learning programmes offered by the centre

Requirements

• Infallible work ethics
• Effective and positive communications is a must.
• Pleasant personality around customer, colleagues and students
• Have passion toward education and helping others
• Other industry experiences (if any)

Interested candidates please apply, vacancies are limited!

OPERATIONS DIRECTOR

Job Description:

- Responsible for overseeing all aspects of company operations, ensuring smooth and efficient functioning.

- Develop and implement strategic plans to achieve operations goals and objectives.

- Manage and coordinate the daily operations, including safety and equipments maintenance.

- Supervise and support department heads/managers.

- Monitor and control budgetary expenses to ensure financial stability and profitability.

We invite and welcome suitable candidates to apply for the following position.

SERVICE ENGINEER / TECHNICIAN

Job Responsibilities:

• To provide support for installation, repairs, troubleshooting, and maintenance work on board as well as at the workshop for all electrical and electronic related equipment.

• To handle all technical-related matters independently including the preparation of service reports.

• To consolidate technical data and information for establishing service activities plan and strategy.

• To consolidate and control technical manuals and parts catalogues that are necessary for the service activities.

Requirements:

• Diploma or minimum Higher Nitec in Electrical / Electronics Engineering

• At least 2-3 years of working experience in the related field is required for the position of Service Engineer

• Fresh graduates will be considered for the position of Technician and training will be provided

• Able to work under stress and harsh environment

• Able to work long and odd hours

• Able to communicate and write English

• Good communication skills

• Possesses a valid class 3 driving license will be preferred

• Singaporean / PR preferred

Benefits:

• Profit-sharing scheme

• Attractive bonus

• Long Service Awards

• Good Career & Growth Opportunities

• On-the-job training will be provided

• Friendly Working Environment

An attractive remuneration package commensurate with qualifications and experience will be offered to successful candidates.

NLCS (Singapore) believes that each employee makes a significant contribution to our success and that contributions should not be limited by the assigned responsibilities.

Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the employee, nor NLCS (Singapore), to only the work identified. It is the expectation of the school, that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation.

Our School is committed to safeguarding and promoting the welfare of children and young people. The School expects all teaching staff, non‐teaching staff and volunteers to share and uphold this commitment.

Each employee is personally responsible for their own acts of discrimination, harassment or victimisation carried out during their employment, whether or not the employer is also liable. Any

attempt to instruct, cause or induce another person to discriminate, harass or victimise a third person will be subject to disciplinary action.

Our HR Admin Support will be responsible for all aspects of leave processing, staff health insurance, support staff recruiting and onboarding and supply faculty. They ensure that all aspects of the applications to the Ministry of Manpower are running smoothly and efficiently. This role will manage the relationships with our staff and external providers. A successful candidate will be an experienced team player who brings enthusiasm and a proactive mindset.

Key Responsibilities:

• Support and manage recruitment activities including, ensuring job descriptions are kept up-to-date, job posting on the school website and job websites, coordinating the shortlisting of applicants, scheduling interviews and ensuring reference checks are completed.
• Supporting day-to-day administration of Supply Teachers and staff.
• Attend and answer regular recruitment and HR-related enquiries by phone and email in a timely and professional manner.
• Responding to internal and external HR related inquiries or requests and providing assistance.
• Coordinate the new staff arrival and onboarding process which includes the organisation of IT equipment,, email account provisioning and staff access cards as well as ensuring all relevant agreements and policies are reviewed and signed.
• Processing leave and attendance records for all staff.
• Register and ensure that all staff and contractual dependents (where applicable) are covered by the School’s medical insurance and that information surrounding the School’s medical insurance cover is communicated clearly when necessary.
• Support and assist on the Committee of Private Education (CPE) / EduTrust license process.
• Act in accordance with relevant legislation in Singapore, as well as UK guidelines, particularly with regards to educational provision, health and safety initiatives and child safeguarding and ensure that all students and staff maintain these standards
• Assist in ad-hoc HR projects and any other HR tasks assigned by the team lead.

Safeguarding

• Abide by the school safeguarding policy and keep abreast of any changes

Qualifications/Skills

• Diploma/ degree holder in Human Resource Management/ Business Administration
• Minimum 1 year experience working within a school or other education environment
• Excellent communication skills in order to liaise with stakeholders at all levels
• Adaptable to changes and willing to multitask
• Ability to deal with confidential information with sensitivity and discretion
• Prior work experience in an international school environment will be preferred though not essential

We are seeking a dedicated Project Coordinator Cum Application Support Specialist to join our team.

• Join a dynamic team dedicated to supporting critical systems.
• Play a key role in streamlining operations and improving efficiency.
• Competitive salary package.

Responsibilities:

• Serve as the project coordinator for the integration and interfacing aspects of the new project.
• Work closely with both internal and external stakeholders to ensure technical specifications are fulfilled and integrated solutions are executed efficiently.
• Develop APIs to ensure seamless integration between systems.
• Integrate or migrate functionalities from legacy systems into the new training management system (TMS).
• Ensure a smooth transition from Dynamic CRM to the new TMS, minimising disruptions to current operations.
• Resolve operational issues, conduct regular maintenance, and apply necessary updates to maintain the stability and reliability of these applications.

Job Requirements:

• Singaporean only.
• Bachelor’s degree in computer science, or related fields.
• Minimum of 4 years of relevant experience in IT project coordination, system support, and development.
• Experience in Microsoft Dynamic CRM will be an added advantage.
• Working experience in system integration and migration.
• Proficiency in API development and integration (RESTful/SOAP).
• Proficiency in .Net framework and Oracle database.
• Familiarity with OutSystems or similar rapid application development platforms is highly beneficial.

Interested candidates may apply via email to [email protected] (indicating Job ID J44055 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – Outsourcing Team
ScienTec Consulting Pte Ltd – 11C5781

Personality and Competencies/Skills

Meticulous and organised
Able to multi task and able to work under pressure
Team player, able to work independently with minimal supervision
Good communication and interpersonal skills

Duties and Responsibilities

Support and administer network and applications including troubleshooting on any technical issues remotely and/or on-site
Evaluate causes, implications of problems, ascertain glitches and identify possible solution options
Monitor and maintain proper inventory of hardware and software licenses
Support and administer outlets CCTVs, POS system, receipt printers, routers, etc
Compile and prepare reports regularly
Travel to stores for support when needed
Setting up, managing and maintaining IT-related equipment for new workstations or stores
Update and maintain Policy & Procedures for the IT Department
Keep updated with latest technology and security risks
Any other IT adhoc duties that may be assigned from time-to-time

Job Description & Requirements

The Customer Service is responsible for coordinating with customers, logistics operators, and customs officials to plan and track the movement of goods to ensure that they are cleared through customs or quarantine, as well as developing relationships with potential customers.

**Shuttle service is provided from/to Joo Koon

Job Responsibilities:

• Perform system data entries and related functions for customers and ”Internal Warehouse Management System” (iWMS)
• Coordinate with customers and internally for Operation and inventory-related matters
• Ensure all paperwork, system, and filing is completed on time and accurately
• Plan and follow up on Orders to ensure on-time delivery
• Generate accurate billing invoices, inventory reports, and related reports as per the required deadline
• Attend to customer inquiries and ensure all requests and issues are resolved
• Any other duties assigned

Job Requirements:

• Minimum O'level/N'level
• Good interpersonal, communication and analytical skills
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility
• Entry level candidates are welcome to apply

Advancer Global Limited is the leading integrated solutions provider specialising in Integrated Facilities Management (IFM) services and workforce solutions. Advancer Global is listed on the Catalist Board of the Singapore Exchange Securities Trading Limited (“SGX-ST").

Advancer Global Facility serves as the holding company and central recruitment arm for the member companies within the Group, encompassing Employment Services, Security, Cleaning, Pest Control, Landscaping, Smart Technologies, and Property & Facilities Management.

We are looking for a Product Technical Support specialist to join our Smart Technologies team to support the needs of our Smart Technologies Division through the next phase of the growth and development roadmap.

Office Location

• Tradehub 21 (Boon Lay Way; between Clementi & Jurong East MRT stations)

Job Description

• Testing and Commissioning of mass scaled loT systems (not limited to LoRaWAN, BLE, SigFox, ZigBee, NBloT, etc)
• Perform hands-on site work to support M&E works
• Testing of loT sensory and electrical equipment on site
• Reporting test results in accordance with the company standards/SOPs
• Coordinate with other technical staffs, both locally and overseas
• Opportunities to work with clients from various industries
• Ad-hoc duties as may be assigned from time to time.
• Requirements
• Basic knowledge of electrical installation
• Entry level candidates from ITE are welcome
• On the job training
• Ability to work independently and collaboratively within a team.
• Prior experience in testing of electronic device is a plus.
• Proactive problem-solving and critical-thinking skills.

Privacy Policy Notice

• We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
• By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining and disclosing your personal information in relation to your potential employment with us.
• Please note that should you not consent and provide us with the relevant personal data to fulfil the ‘Purposes’ of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
• You may refer and access our website for more information.

• Responsibilities:Principal Responsibilities
  
  • Solve technical trading-related issues, independently where possible or leveraging teammates as necessary. Escalate to application and/or infrastructure subject matter experts (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders regarding issue/resolution.
  • Build working relationships with trading groups in both US and UK.
  • Trading Infrastructure/Platform Status Communications - responsible for disseminating messages to the appropriate trading staff regarding trading infrastructure/platform issues, exchange updates, etc.
  • Assist with automating processes to achieve efficiency and streamlined trade support.
  • Document and create new knowledge base to provide the most effective solutions to trading issues.
  • Deployment of, support of, and monitoring of the firm's internal trading systems.
  • Coordinate with vendors, internal application owners, infrastructure owners, and tech support to ensure trading platforms are correctly installed, configured, and tested.
  • Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases.
• Mandatory Skills Description:• Must understand the financial markets with strong equities background.
  • Understanding of the trade lifecycle, back-office, and settlement processes
  • Hands-on technical experience in an application support
  • Has 3 years experience in a support role within
  • Strong communication skills and the ability to work in a demanding environment.
  • Well organized, detail-oriented, and able to focus and prioritize multiple tasks in a dynamic environment
  • Aptitude to learn
  • Understanding of ITIL methodology
  • Good verbal and written communication skills
  
  • Proficient writing SQL\PLSQL
  • Hands-on experience with Unix/Linux like platform
  • Good experience with Unix/Linux command line
  • Understanding of XML/FpML etc data formats
  • Know how to work with source-code (ability to read and understand logic)

Personality and Competencies/Skills

Meticulous and organised
Able to multi task and able to work under pressure
Team player, able to work independently with minimal supervision
Good communication and interpersonal skills

Duties and Responsibilities

Support and administer network and applications including troubleshooting on any technical issues remotely and/or on-site
Evaluate causes, implications of problems, ascertain glitches and identify possible solution options
Monitor and maintain proper inventory of hardware and software licenses
Support and administer outlets CCTVs, POS system, receipt printers, routers, etc
Compile and prepare reports regularly
Travel to stores for support when needed
Setting up, managing and maintaining IT-related equipment for new workstations or stores
Update and maintain Policy & Procedures for the IT Department
Keep updated with latest technology and security risks
Any other IT adhoc duties that may be assigned from time-to-time

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘N’ or ‘O’ Level or relevant education qualifications
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

JN Services Pte. Ltd

Assist in contacting existing clients over the phone

Our office is located beside Harbourfront MRT station, a short 5 minutes walk to the office

Job Description

Perform customer service functions

Assist in contacting existing eclients over the phone

Why work for us?

Our team is family oriented - we host family friendly events for our team including movie events, monthly team dinners and activities (recently we went to play archery, hydrodash at Sentosa, and other activities and encourage flexible working hours. Many of our team also have kids and understand and value the flexibility of JN Services Pte Ltd

We value giving back by contributing to Make a Wish foundation, TOTE board donation matching program and other charities

Volunteering time for charity including packing bags with Kidstart and our team's families

Performance bonuses

Growth mindset - members of our team have been promoted within 2 years of employment to Assistant Manager

Our office is easy to access (located at Harbourfront MRT) and the job allows work from home opportunities

Beverages offered at the office

Requirement:

At least: All are welcome

Job Type: Full-time/Part-Time

Salary:

FT:$1,800 - $3,000 per month including AWS, 14 days annual leave

Monday - Friday

1100AM - 2000PM

PT:$10 - $30 per hour + weekly incentives

Benefits:

Parental leave

Professional development

Work from home (depending on work performance)

Supplemental pay types:

13th month salary

Commission pay

Performance bonus

COVID-19 considerations:

All safety guidelines according set by MOM

The role is responsible for end to end Order to Cash process includes but not limited to manage customer accounts at an operational level, entering and processing assigned orders according to the procedures, dealing with and resolving questions and/or problems involving operational activities, proper coordination and communication with customers, internal functional teams and external service providers for the execution of the shipments and shipping documentations.

Key areas of responsibilities:

· Process external customer orders in system and/or via manual process

· Manage end to end order fulfilment process

· Process return orders, credit and debit orders (customer order, intercompany stock order) as needed

· Provides information and literature to internal/ external customers / service provider as needed

· Managing internal/external customer calls and inquiries

· Ensure customer information is accurately maintained in the ERP system

· Customer/vender master data maintenance

· Handling & monitoring for inbound/outbound, document, trade compliance with internal / external shake holder (Customer order, intercompany order and cross-board intra company order)

· Process free of charge or sample handling as needed

· Manage customer complaints via SFDC tool, April star, IQOS (entering, further follow up)

· Actively support Customer Service Organization objectives, strategies, projects, team admin etc.

· Rebate/Sales comm handling If need

· Maintain department ISO procedures support as needed

· Support any internal/external audit requirements related OTC as needed

· Drive continuous process improvement/KPI in the Order to Cash process

· Travel as needed

· Achieve metrics target - Complaints, Order management, etc.

· Prepare monthly sales reconciliation report and issuance of local tax invoices, Proforma Invoices, Commercial invoices, etc.

· Initiation/Coordination of VAT exemptions (including collection of exemption certificates from customers) at the interface of tax/finance departments

· Manage cash collection process , Handle receivable disputes at the interface of customers and internal stakeholders

· coordinate credit management process with customer related.

Qualification and Experience Requirements:

· Diploma with 5-10 years Customer Service or B2B experience

· In-depth SAP knowledge

· Chemical industry experience is preferred

· Knowledge of delivery and payment terms

· Knowledge of warehouse processes, logistics and shipping, international trade

· Microsoft Office - Word, Excel, PPT, SharePoint, One Drive