Total 1,752 Customer Service job vacancies in Pasir Ris, North East

• Position : Service Technician (Electrical/Electronic/Mechanical)
• Location : Near Tai Seng MRT
• Working hours : 5 days (Monday - Friday: 8:30am-5:30pm)
• Salary (commensurate with experience): Up to $3500 + VB + Transport + Service Commission + OT pay + Mobile allowance
• Duration : Perm
• Industry : Electrical Appliance

Main Responsibilities:

• Provide efficient after-sales technical services, trouble-shooting, maintenance and Installation on company & range of home kitchen products at various
• customers location island-wide
• Keep sufficient stock levels of maintenance parts in personal vehicle
• Conduct basic user-training to customers
• Prepare and explain after-service reports to customers
• Represent the Company in a professional manner as a frontline staff
• Work as a team with internal and external co-workers
• Take follow-up action on outstanding issues, in a timely manner
• Provide all the necessary service and assistance

Requirements:

• Candidate must possess Min NiTEC, HiTEC or Diploma holder in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Others) or equivalent.
• Experience in Gas water heater or with Gas Service Worker License (LGSW) an added advantage
• Possess Class 3 Driving license is a must -company vehicle can drive home after probation
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Job descriptions:

• Welcome customers as they come into the restaurant
• Help customers to settle down and also take their orders
• Process customers’ orders and generate their bills
• Provide answers to queries presented by clients regarding services and offers made available by the restaurant
• Clean all tables after clients have left and get such tables prepared for the next set of clients
• Serve and pack warm foods to clients in an effective manner and in strict accordance to the orders of such clients
• Assist kitchen staff and outdoor delivery staff whenever such assistance is required
• Maintain chart of all available deals and products periodically and refresh such chart on daily basis.

Requirements:

• Mini 3 years of working experience.
• Possess complete information regarding all approved hygiene policy and standards
• Ability to maintain composure during rush hours
• Ability to present bills, take orders and deliver them to clients in a timely manner
• Possess willingness to assist kitchen staff
• Ability to deliver top quality customer service and assistance
• Ability to work overtime.

Personnel to be deployed at the following hours:

• Mondays to Friday : 8:00am to 5:00pm, inclusive of 1hr lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays.

Scope:

The Services required are set out as follows:

1. Running of errands,

2. Packing, receiving and sorting of office supplies, documents and collaterals,

3. Data entry using Microsoft excel and maintain accurate information of records,

4. Printing and photocopying jobs,

5. Support logistics and administrative tasks in school activities and events,

6. Keep office clean and tidy,

7. Any other duties delegated by Administration Managers, Viceprincipals and Principal.

The Personnel shall minimally have the following qualifications, skills

and experience:

• Pleasant Personality, willingness and inquisitiveness to learn.
• Be a team player, organized and able to multi-task and priortise daily tasks using today’s office technologies and computer applications.
• Preferably have GCE O-Levels or with relevant administrative working experience.

Note:As the General office is located at Level 2 of the school premises and there is no lift access to Level 2, personnel must be able to perform daily activities such as climbing stairs.

Job Description & Requirements

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and meeting rooms.
• Serve beverages to guests as and when required.
• Answer, screen and forward incoming phone calls to appropriate person.
• Take and relay messages to the appropriate personnel.
• Provide information and answer queries from callers.
• Receive, sort and distribute daily incoming mail / deliveries.
• Sent outgoing mails and maintain postage record.
• To assist with purchasing of stamps and mailing of registered mail
• Manage and order office stationery, pantry supplies, First Aid boxes and keep an inventory of stock.
• Receive invoices and pass on to accounts department.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and laminating.
• Ensure reception area is tidy and neat at all time, with all necessary stationery and material (e.g. pens, forms and magazines)
• Ensure pantry area, photocopying copy area, meeting room is tidy and neat at all times.
• Liaising with vendor on maintenance servicing for office equipment. (eg. photocopier, water dispenser, coffee machine)
• Provide assistance in general administrative support as and when needed.
• Any other appropriate duties and responsibilities as assigned.

REQUIREMENT

GCE 'O' Level

2 years’ experience

Job Description

• Consistently maintain regular observation and evaluation of infant/toddler’s development and growth progress
• Ensure safety of each child through close supervision, whether in the classroom setting, play area, or any other areas within the school compound
• Perform childcare / infant care routines in a prompt and hygienic manner that is consistent with the early years child development practices. These routines include diapering, feeding, bathing, hand washing, napping and transitioning between activities
• Maintain daily journal of milk feeds, solid feeds, diapering, etc., in accordance to relevance for each age group (Babies, Junior and Senior Infants)
• Plan and implement engaging learning experiences/exploration

Qualifications

• Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY)
• Candidates who are keen for a career-conversion to pursue his/her passion in early years education are welcomed to apply

Other Information

• At least one (1) year of relevant experience will be added advantage
• Willing to learn, with good attitude
• Able to work well independently as well as within a team
• Passionate about working with young infants/toddlers
• Driven to make an impact in the early years education of the young

Join Our Dynamic Team as an HR Executive!

Are you ready to be the heartbeat of our team? We’re seeking a vibrant and proactive HR Executive to join our crew and drive our people-powered mission forward!

Responsibility:

• Manage recruitment, from sourcing to onboarding, aligning hires with company values.
• Oversee HR operations, ensuring accuracy in documentation, payroll, and benefits.
• Cultivate positive employee relations, addressing queries and conflicts empathetically.
• Facilitate employee development through training and talent management strategies.
• Ensure HR policy adherence, stay updated on labor laws, and suggest improvements.
• Collaborate on cross-functional HR projects, leveraging analytics for data-driven decisions.

What We're Looking For:

• A people enthusiast! You love working with and for people.
• 2+ years of HR experience in a dynamic environment (fresh ideas encouraged!).
• A wizard at multitasking; you're the master of juggling priorities.
• A communicator extraordinaire, able to inspire and engage.
• An innovator who thrives in a fast-paced, ever-evolving workplace.

What You’ll Get:

• A vibrant and inclusive workplace where your ideas are valued.
• The opportunity to shape our people strategy and drive positive change.
• A supportive team that’s more like family than colleagues.
• Room to grow and develop professionally in a stimulating environment.

Please submit your updated resume by using the APPLY NOW BUTTON

Alternatively, you may send your application and resume/details to WhatsApp +65 88572766

Whatsapp: https://wa.me/6588572766

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To support outdoor broadcast operation on the requirement of power services and the deployment of electrical facility.

Responsibilities

• Advise the team on electrical practises and safe measure in broadcast deployment.
• Assist the TP in his execution of role and to support media playback in production.
• Risk assessment and contingency plan.
• Organize and pre-plan on power requirement in OB operation.
• Field recce and deployment of electrical requirements on the ground of operation.
• Setup of distribution requirement and cabling work for outdoor broadcast.
• To service and monitor power utilities to ensure reliable operation.
• To support the TP in other areas of production e.g., media playback, vision operation when available.
• Preventive maintenance, check, and repair of OB electrical gear.
• Workplace safety & health practices.
• Keep abreast with the technology movement where applicable.

• NITEC in Electrical Engineering or Diploma
• 2 years of relevant experience
• Proficient in power requirement on OB operations, suitcase setup and OB truck deployment.
• Familiar in OB visual operations, assist in media playback function and technical setup.

This Programme Coordinator position requires the candidate to proactively reaching out to clients, organize social activities and enabling clients to adopt an active lifestyle and pre-empt social isolation. The nature of the job also requires to refer clients to appropriate community care and social assistance when necessary. With Age Well SG initiatives, you shall work with primary care physicians (e.g. family doctor) to empower residents to chart their own journey towards healthy and active lifestyles.

Key Responsibilities:

· Conduct Evidence-Based active ageing programmes.

· Continuous Improvement in providing Quality Services and Quality Programmes

· Administering new intake and provide necessary health assessments for new clients

· Recruit, train and match volunteers to appropriate services.

· Coordinate support for clients who requires Befriending and Buddying services.

· Involve in group work and outreach activities with the AAC team.

· Build community partnerships and enhance existing resources.

· Support AAC-CREST integration work.

· Perform administrative work including maintaining up-to-date records of clients and volunteers.

· Attend to enquires from clients.

· Maintain a database of membership and volunteer management using the in-house AAC client management system.

· Taking and monitoring vital sign for clients

· Any other duties as assigned by Manager/Executive Director

Job Requirements:

- Prior working experience in Senior Activity Centre, Active Aging Centre would be advantageous.

- Resourceful, proactive, responsible, and focused on clients

- Good communication & interpersonal skills. Able to converse in local dialects will be an added advantage.

- Strong passion and desire to work with seniors.

- Strong knowledge of using MS office.

- Proficient in google suite applications.

- Able to work independently.

- A team player

Qualifications:

GCE A level and any relevant training certificate

Technical Skills and Competencies:

Must-Have:

Social Service Programme Development: Level 2

Social Service Programme Evaluation: Level 1

Social Service Programme Implementation: Level 1

Stakeholder Management: Level 1

Trends Evaluation and Application: Level 2

Support Service to Seniors: Level 2

Core Skills:

Communication: Intermediate

Collaboration: Basic

Problem Solving: Basic

Customer Orientation: Intermediate

For details, please refer to Skillsfuture Skills Framework website at https://www.skillsfuture.gov.sg/skills-framework/social-service

Interested applicants, please send in resume with expected salary to [email protected]

Only shortlisted candidates will be notified.

Accountant Position

We are seeking trustworthy candidates who work efficiently without sacrificing accuracy. Accountants can expect to work with large amounts of numerical data, handle multiple tasks with deadlines, and provide transparent and complete reports to management. You should have a firm grasp of accounting and financial practices and regulations and possess strong computer and verbal and written communication skills.

The incumbent will be fully responsible for the management of the company’s accounts and human resource function from start to finish and must be proactive, diligent and able to work with minimal supervision.

Accountant Responsibilities:

• Perform full set accounts including preparation of journal entries, balance sheet schedules, reconciliation of accounts, financial statements and reporting packages.
• Providing monthly performance/variance analysis.
• Handle statutory reporting (Corporate Tax/GST/ Audit).
• Complying with all company, local accounting and financial regulations.
• Keeping informed about current legislation relating to finance and accounting.
• Maintain accounting documents and records to ensure they are properly filed and documented.
• Any other ad-hoc matters as requested.

Requirements:

• Bachelor’s degree in Accounting or related field.
• Chartered accountant preferred.
• Strong analytical, communication, and computer skills.
• Ethical behaviour.
• Attention to detail.
• At least 5 or more years of experience maintaining full sets of accounts.

Benefits:

• 20 days annual leave.
• Medical benefits.
• Non-formal attire.

Salary will be commensurate with experience. Please send your resume to [email protected] and [email protected]

We are looking for a Communication & Administration Professional (Maternity cover with a posibility of full time)

Someone who is:

- Organised, reliable, thorough & detailed, with good written and spoken english. A Necessary Requirement

- Ability to use computer systems (Campaign monitor & etc) and happy to update/contribute to social media

- Interested in contributing to marketing/advertising - important

- A love of the arts & working with children & young people in an educational setting - A Must have

- Prepared to work occasional Saturdays and/or Sundays and provide help & aasistance towards Productions/Events - Share responsibilities. Being a team player is very Important

- Flexible & adaptable, able to follow instructions and carry out given tasks

- Motivated and able to contribute ideas and problem solve when necessary.

Work includes:

Writing, preparing and sending out communications

Updating the website

Contributing to the social media sites

Assist in admin and customer care

Planning and Logistics

If you are keen in this job and feel that it fits you well, please send your resume to [email protected].

Mizuno places a strong emphasis on Fair Play, Friendship, and Fighting Spirit, aiming to cultivate an environment where every employee embrace fairness and fighting spirit. We seek to attract adaptable, proactive, and passionate talent to join our team.

As a Sales Operations and Customer Service Specialist/ Executive, your role is pivotal in leading and developing our Customer Service division. You will drive enhanced customer satisfaction through competitive service levels, meeting and exceeding our customers' expectations. Your primary objective is to provide order management and support to the Sales Team, aiming to achieve the organization's sales and profit targets while meeting team objectives.

Key Responsibilities:

• Lead the management of the sales order process, including sales order collection, reservation, and confirmation.
• Ensure proper administration, documentation, and financial reconciliation of the customer base.
• Co-lead with Ops and Finance the product delivery process to achieve our customer commitments.
• Collaborate on capacity planning with the warehouse.
• Work with the Sales team to develop strategies to close gaps.
• Communicate cross-functionally between internal interfaces and work closely with the warehouse team to provide the best support for the business.
• Generate and compile inventory data to maintain healthy stock levels.
• Track and analyze monthly sales of customers and product categories.
• Monitor and track incoming shipments as per the Open Order Report, including bulk and sample orders.
• Monitor article drops, and shipment tracking, and ensure all pre-orders are fulfilled.
• Adjust the order book according to delivery information and inform customers and the sales team of any delays.
• Deliver reliability and responsiveness to customer requests and complaints.
• Process stock replenishment in SP & FO and support in all PO creations for non-trade purchases, ensuring submission to Finance.

Knowledge, Skills, and Abilities:

• Strong communication skills.
• Ability to manage relationships and diversity.
• Excellent planning, organizing, and coordinating skills.
• Proficiency in analysis and problem-solving.
• Results-oriented mindset.
• Data entry and computer skills.

Education and Experience / Minimum Qualifications:

• 3 years' experience in Order Management, Inventory Management, and Customer Service.
• Industry Experience – Preferably in retail or FMCG Retail.
• Language: Fluent in English + Local Language (if applicable).
• IT: Proficiency in Microsoft Outlook, Microsoft Excel (Advanced), Sun System/ SAP experience is a plus.
• Mature, responsible, proactive, and a team player.

About The Role

- Provide an integrated continuum of services for clients experiencing Family Violence which includes:

- Casework management and counselling service for clients with medium to high risk Family Violence

concerns

- Intake and risk assessment of cases

- Planning, implementing and evaluating programmes to meet clients’ needs

- Group work ( support and psychoeducation groups )

- Community outreach and community development in combating Family Violence

- Networking and Capacity building initiatives to enhance stakeholder capability in addressing Family

Violence

- Research to build domain-specifi c knowledge in the local context

- Provide supervision to a team of staff

Candidate Requirements

- Degree in Social Work or Counselling

- 6 years of relevant working experience (prior experience in Family Violence Work preferred)

- Experience in supervision

- Strong command of English language and writing skills

- Strong interpersonal skills

- Good team player

Core Competencies:

Ability in attending to and engaging with people, assessment of needs, establishment of intervention plans, working with and linking with various community partners, planning and evaluation of programmes, management and supervision of staff

Preferred achievements / characteristics:

- Diligence, integrity and resilience

- Passion for social work and social justice

Only short-listed candidates will be contacted for an interview.

Job Summary:

Oversee the running of the Senior Care Centre (SCC) and its services which include Day Care, Day Rehabilitation, Centre Based Nursing and Active Aging Programmes.

Job Description

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities, conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes.
• Carry out other responsibilities and duties as assigned from time to time.

Job Requirements

• Recognized degree in a healthcare discipline, eg. nursing or allied health.
• A minimum of 5 years’ experience in clinical area such as acute or community hospital,
• Preferably at least 2 yrs in leadership position.
• Good knowledge of the health care environment and service processes is important.
• Experience in community care provision is an added advantage.
• Integrity, highly motivated, a team leader and able to maintain good interpersonal relationships, in collaboration with various partners in the healthcare system.

Working Location

• Blk 222C, Bedok North Drive, #01-66, Singapore 463222

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘O’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

As a Senior Executive, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

JOB DESCRIPTION

· Actively engage customers and provide tailored solutions

· Build and maintain strong relationships with clients

· Stay well-informed about products and services

· Cross-selling and upselling customers

· Implement strategies for customer retention

· Work closely with other departments

· Manage end-to-end client servicing

· Generate regular portfolio report

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

The Department

The IT Department is responsible for supporting and maintaining the Campus IT Infrastructure, AV Infrastructure and Phone system. Providing efficient system support to all users. The department is also responsible for resolving any IT-related faults Quickly and efficiently,

The Position

The IT support individual will provide effective IT assistance across all aspects of the business and will provide backup and support to the IT Manager. The individual is responsible for supporting and maintaining IT Infrastructure, AV Infrastructure and Phone system plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Key Responsibilities

· Installing and configuring computer hardware, software, systems, networks, printers, Desk Phones, and scanners

· Monitoring and maintaining computer systems and networks

· Responding in a timely manner to service issues and requests

· Providing technical support across the campus

· Repairing and replacing equipment as necessary

· Testing new technology

· Possibly training more staff members

· Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Act as the initial point of contact for all computer and system-related concerns from all users.

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Escalate IT issues to the IT Manager where necessary

· Responsible for managing backups

· Manage AV and Telephone systems

· Setup class AV system, Setup class recording

· Setup AV system for On-campus event

· Creating purchase requisitions for IT hardware/software

· Ensuring all software purchased licensing is recorded and maintained

· Setting up new users and disabling expired accounts in accordance with HR requirements

Other

· Prepare documents, meeting materials, and correspondence.

· Perform basic administrative support duties as required to meet specific operational objectives.

· Perform miscellaneous job-related duties as assigned by the IT Manager

Requirements

At least 2 years of experience in related profession preffered

Degree/Diploma in Computer Studies, Certification like MCSE or CCNA will be advantage.

Working hours

5 days work week (might have shift timigs and MUST work one weekend)

Job Summary

Drive the passenger vehicle daily to provide transport for the clients attending the Day Care Centre, Dementia Care Centre and Day Rehab Centre. This involves and includes the maintenance of the vehicle(s) owed by the Senior Care Centre (SCC). Provide custodial care for clients attending day care and day rehabilitation.

Main Duties

Driver

• Render assistance and supervision of the clients, ensuring client comfort and safety, according to the standards set by SCC when clients are boarding, alighting and traveling in the vehicle
• Pick up and drop off clients at the designated location and assist them to the centre or to the drop off location.
• Assist in the transfer of clients where necessary
• Help the clients settle down and be strapped safely after boarding the vehicle.
• Accompany clients to the designated block where necessary
• Accompany clients in vehicle to ensure they are comfortable and safe during the journey
• Maintain good housekeeping and cleanliness of the vehicles

Care Staff

• Supervising clients to carry out their routine re-habilitation, therapy and diversional activities.
• Serve meals including tea/ coffee breaks to clients and may require to feed clients
• Assisting elderly in toileting
• Ensuring the cleanliness of the centre at all times and carry out the necessary cleaning daily.
• Carry out other duties as assigned from time to time

Working Hours (5 Days Work Week) / Subject to Centre Manager's arrangement

• 7.30 am – 5 pm
• 8.30 am – 6 pm

Responsibilities:

• Plan and Conduct English, Math, Science and Mother Tongue lessons in accordance with MOE syllabus
• Supervise and guide primary school children with their school work
• Daily routine care of students and their well-being
• Assist in administrative duties
• Plan and deliver holistic activities for students

Requirements:

• Minimum qualification 'O' levels and above
• Preferable to have had one year working experience in a student care environment or tutoring experience
• Candidates with no experience are welcome to apply as assistant teachers
• Have passion to teach and maintain good rapport with children

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

https://nusit.nus.edu.sg/

Job Description

You will be part of the End-User support team that is responsible to manage the day-to-day support for faculties, schools and departments. You will work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems and requests and be responsible for answering IT requests via phone, email and IT Ticketing System.

Duties and Responsibilities

• Provide effective and timely day-to-day End-User device support, advice, guidance and diagnosis, and timely problem resolution.
• Maintain PCs/laptops, mobile devices, IP phone systems, printers and peripherals, etc.
• Support the use of End-User devices such as PC, laptops, tablets and mobile devices running on MS Windows, Linux, Mac OS, iOS, Android, etc.
• Support the use of IT applications such as O365, Faculty software and utility applications e.g., Adobe, Zip, etc.
• Provide technical consultation and advice to users on End-User devices.
• Work closely with technical teams to provide technical solutions.
• Assist IT Business Partner with miscellaneous administrative and management duties.

Qualifications

• Diploma in Computer Science / Information Technology / Software Engineering or equivalent.
• Minimum with 2 – 3 years of Technical Support Experience.
• Good knowledge on basic networks, security, printers, desktops/ laptops/mobile devices, endpoint security and imaging.
• Good experience in troubleshooting MS Windows Operating Systems, Linux, Mac OS, iOS, Android and vulnerability resolutions
• Good customer service, communications and problem-solving skills.
• Knowledge in ITIL processes will be an advantage.

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Qualification Required and Area of Discipline

• Good bachelor’s degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience
• Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform
• Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Job Description:

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements:

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

Job Summary

Drive the passenger vehicle daily to provide transport for the clients attending the Day Care Centre, Dementia Care Centre and Day Rehab Centre. This involves and includes the maintenance of the vehicle(s) owed by the Senior Care Centre (SCC). Provide custodial care for clients attending day care and day rehabilitation.

Main Duties

Driver

• Render assistance and supervision of the clients, ensuring client comfort and safety, according to the standards set by SCC when clients are boarding, alighting and traveling in the vehicle
• Pick up and drop off clients at the designated location and assist them to the centre or to the drop off location.
• Assist in the transfer of clients where necessary
• Help the clients settle down and be strapped safely after boarding the vehicle.
• Accompany clients to the designated block where necessary
• Accompany clients in vehicle to ensure they are comfortable and safe during the journey
• Maintain good housekeeping and cleanliness of the vehicles

Care Staff

• Supervising clients to carry out their routine re-habilitation, therapy and diversional activities.
• Serve meals including tea/ coffee breaks to clients and may require to feed clients
• Assisting elderly in toileting
• Ensuring the cleanliness of the centre at all times and carry out the necessary cleaning daily.
• Carry out other duties as assigned from time to time

Working Hours (5 Days Work Week) / Subject to Centre Manager's arrangement

• 7.30 am – 5 pm
• 8.30 am – 6 pm

Job Description :

• Manage customer orders from inception to delivery and through the entire order-to-cash cycle
• Liaise with other teams to resolve requests/issues in a timely manner
• Administer return processing & credit/debit price adjustment
• Expedite and track customer orders: answer inquiries ( through e-mail, whatsapp, etc. )
• Take corrective actions to resolve customer issues or order fulfilment inefficiencies
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow

Requirements :

• Good working knowledge of Microsoft Office and systems used within Customer Service systems with expertise to assist less experienced colleagues
• Min Diploma in Business Admin / Supply Chain
• Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues
• Experience of encouraging others to work to KPI’s/SLA’s
• Creative thinking ability with proven problem-solving skills including developing new ideas and making projects

JOB DESCRIPTION

· Assist in training sessions for the sales team

· Conduct market trend research

· Provide admin support for the sales team

· Communicate with clients

· Update client information and track interactions

· Assist in creating sales proposal and presentations

· Maintain organized documents

· Coordinate with other departments

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278