Total 2,085 Customer Service job vacancies in SG - Tuas, Singapore

Roles & Responsibilities

- Welcoming guests in a warm and friendly manner

- Providing high quality customer service

- Provide beverage service to guests according to bar specifications

- Assist in maintaining cleaniness & organization of the establishment

- Assist other colleauges whenever possible

- Promote beverage to customers and upselling

Job Scope:

- Welcoming guests in a warm and friendly manner

- Providing high quality customer service

- Provide beverage service to guests according to bar specifications

- Assist in maintaining cleaniness & organization of the establishment

- Assist other colleauges whenever possible

- Promote beverage to customers and upselling

Roles & Responsibilities

- To perform a variety of administrative and clerical tasks.

- Providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities.

- Able to work independently and confidence

- Willing to learn

Hiring for Westgate (Jurong East) outlet

French and Japanese Kitchen cafe

Responsible for serving customers, and keeping counters and tables clean.

Minimize wastage and have good teamwork, positive attitude.

Opportunity to learn beverage making.

Training provided.

Meals provided.

Staff Discount

Required to work dinner shifts , minimum 4 hours shift.

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

Roles and Responsibilities:

• Diagnose and troubleshoot compressors received at the workshop, as preliminary stage before execution of the service.
• Service, overhaul and test all compressor technologies in the company's portfolio, from reciprocating to screw compressors.
• Effectively communicate verbally and in writing with co-workers and when necessary, with customers.
• Recommend preventive measures and provide prompt and effective resolution to technical problems
• Duly maintain proper record for each service job, such filling service, inspection and test reports
• Follow up work orders for each job, maintaining checklist and daily time sheets.
• Work effectively in coordination with other departments in order to ensure a smooth and timely supply of required parts to complete service activities.
• Guarantee proper maintenance of workshop tools and equipment
• Conduct safety assessments of the working environment and to proactively propose improvement to enhance the efficiency of the operations
• Provide technical training for customers and technicians in the team.
• commissioning or commissioning assistance services, inclusive of verification of electrical panel, refrigerant charge adjustment, data recording and analysis
• Troubleshoot and identify potential failures of system and analyze compressor failure through operation data.
• Lift and shift to support customer in removal and reinstallation of compressors on the refrigeration systems

Requirements:

• Minimum of 5 years HVAC field service experience
• Knowledge in air-conditioning, chiller or HVAC systems
• Electrical and basic electronic background is required, must be independently able to troubleshoot and identify electrical control and power line failures.
• Diploma/Degree in Mechanical / Electrical Engineering or equivalent
• Able to work under pressure and in a fast-paced environment.
• Good in planning, organizing, interpersonal skills and able to work independently.
• IT Savvy, proficient in MS Excel and MS Word

Added Advantages:

• Brazing or welding certification
• Safety certifications
• Possess class 3 driving license

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

Job Description:

• Handle all inbound calls routed into customer service hotline through 1800-881-1111.
• Speaks with empathy over the phone especially to all kinds of related termination requests directly from customers and direct request to Retention Team.
• Contact account holder via outgoing phone calls and email to remind them on their outstanding payments and commit dates for payment.
• Build and maintain relationships with customers by liaising directly with customers on any queries/issues related to billing.
• Monitor and follow up with account holders on payment dates.
• Raise waivers or credit notes for customer dispute cases when necessary
• Maintain accurate and timely records and tracking of all billing cases
• Assist in the preparation of reports and accounts loading.
• Help in sending statement of account, reminder letters and tax invoices to account holders.
• Any other ad hoc administrative duties.

Requirement:

• 1-2 years’ relevant experience within a Customer Care Centre, understanding of Security Monitoring Centre or equivalent experience is preferred.
• Min. N / O / ITE / Diploma with relevant call centre working experiences in banks / telcos preferred but not a must.
• Experience with Microsoft Office and able to demonstrate diligence and meticulous traits
• Possess customer centric qualities
• Good interpersonal & phone communication skills.
• Good spoken English and Mandarin
• Able to commence work on short notice
• Strong understanding how subscriber life cycle works
• Work towards KPI set by Leader
• Must possess can do attitude
• Has a passion for wanting to know how things work
• Picks up new things quickly
• Is good at learning new skills, product, technical knowledge
• Shows tenacity in finishing, especially in the face of resistance
• Pursues everything with energy, drive, and a need to finish

· Develop new customers and penetrate new industries for technical businesses within the region

· Grow Technical business revenue, market share and profit goals to meet objectives

· Secure Maintenance contracts, Repairs, Overhauls and Replacement for Terminal equipment

· Develop and provide pre-sales technical assistance and product education to customers

· Provide technical consultation and service to customers

· Convince customers that our products and services would best satisfy and value-add to their needs

· Enhance customer obsession and experience.

· Negotiate tenders and contract terms and conditions to meet both customers’ and company’s needs

· Other tasks as assigned

• Provide excellent customer service & maintain excellent customer relationship
• Coordinating with various departments or vendors to realize Sales targets and customers' needs.
• Prepare and present Monthly Sales Forecasts and Sales Performance.
• Responsible for Pre and Post Sales activities.
• Lead the service team

Requirements

· Minimum Diploma or equivalent in Engineering with min. 6-year relevant working experience

· Possess a Singapore Class 3 Drivers’ License (preferably with own vehicle)

· Experienced in conducting training/sales pitches for customers

· Outgoing, positive, driven, self-motivated and possess a hunter mentality

· Ability to work independently and under pressure

· Strong communication skills and a teamwork attitude

REMUNERATION AND BENEFITS

· Monday to Friday, 8am - 5pm

· Medical Benefits

· Good Sales Commission plus Variable Rewards Schemes

· Chances to travel within the region

· Product Training Provided

· Professional development

• To perform BMS System service, maintenance
• A&A works, programming, engineering
• Service Maintenance
• Testing & Commissioning
• Any adhoc duties as assigned by superior

• Diploma/Degree in Mechanical Engineering
• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
• Resourceful with good analytical and interpersonal skills

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $3,500 with Bonus
• Working location at AMK

• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems

• Prepare quotation and follow up the clients
• Responsible for generating of invoices
• Send monthly payment of account issue remainding letter and follow up on outstanding invoices
• Handle dialy attentance list and leacve records
• Prepare accounts receivable monthly
• Prepare and calculate time sheet summary and over time accurately
• Prepare documents and submit gst quarterly
• Prepare and submit dormitory check in, check out lists
• Liase with statutory auditors and prepare necessary scheducles required for audit.
• Renewal of Insurance.
• Any Other Administrative duties assigned.

The Programme Executive will reach out to corporate partners to identify and profile suitable job vacancies; and work with community partners to identify and refer persons with disabilities for training and employment opportunities. He/she liaises and collaborates with key partners to showcase best practices on inclusive employment and organises employment and employability related outreach events.

Job Responsibilities

• Develop effective outreach and engagement plans with corporate and community partners.
• Consistently work with corporates to identify and profile job vacancies suitable for persons with disabilities.
• Consistently work with community partners and training partners to identify and refer persons with disabilities for training and employment opportunities.
• Organise learning journey to share best practices on inclusive employment to corporate and community partners.
• Monitor and evaluate progress of outreach and engagement initiatives.

Requirements

• Strong people management skills.
• Strong communication and interpersonal skills.
• Good organizational and time management skills.
• Experience in managing internal and external stakeholders to build relationships and drive collaborations.
• Experience in working with people with disabilities is preferred.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

• Responsible in campaign management and ensuring timely end-to-end campaign execution. From conceptualization to cost analysis, working out operational process, technical enhancements and digital implementation as well as getting clearance for necessary approvals.
• Initiating discussions with Product, Actuarial, Risk and Compliance on campaign offer, work out financial projections and getting campaign paper approval.
• Lead discussions and provide campaign requirements to Technology and Operations team, accountable towards successful campaign implementation for frontend and backend systems.
• Conceptualizing product campaigns for existing customers by working closely with Product Development team and keeping the team’s Objective Key Results in mind.
• Ideating customer promotions to drive business outcomes and creating a frictionless technical implementation for our distribution channels.
• Working closely with Marketing Specialist in the team to come up with campaign proposition for different existing customer segments. Communicate key marketing message to internal and external customers through various digital platforms.
• Presentation on campaign proposition effectively to internal stakeholders including conducting sharing sessions with our financial services consultants. Ability to answer queries and refine campaign process through suggestions received from stakeholders and distribution channels.
• Leverage on campaign data analytics to provide recommendations to optimise campaign performance including post campaign analysis.
• Perform other responsibilities periodically assigned by supervisor

Requirements:

• Degree holder in Business or relevant fields
• 3-5 years of Marketing or Product Management experience within the insurance industry is required.
• Applicants from Banking and Finance industry are also encouraged to apply.
• Strong communicator who is able to work with multiple cross functional teams 

#LI-SC1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Description

- Developing, executing, and ensuring company SOPs are followed throughout assigned sites to achieve and maintain the highest possible level of operation excellence.

- Building open and trusting relationship with clients to achieve long term partnership and contractual renewal by Monitoring the day-to-day cleaning operations & ensuring the services delivered as per agreed contractual terms.

- Monitoring and upholding the cleaning and maintenance quality standards and operating procedures for all job sites and surpass the client’s expectations

- Oversee effective OJT training on equipment and skills surrounding latest implementations (robotics and health policies) to maintain high standards of works

- Managing overall staff motivation, discipline, development, and performance according to the organisational, human resource and government manpower policies

- Overseeing the assigned job sites according to manpower and site requirements to achieve profitability and cost-effectiveness

- Planning of manpower deployment at various sites to meet the contractual requirement of clients

- Resolving of feedback or complaints from clients and taking immediate preventive measures to ensure that similar problem does not resurface

- Recruiting and interviewing applicants and conducting effective 2-way dialogue performance review

- Ensuring that all related Workplace Safety & Health requirements are met

- Preparing of Operations Monthly Report and submitting to Boss.

- Maintain visibility of service performance achieved for defined customers and ensure appropriate operational resources are applied to performance analysis, reporting and improvement.

- Doing Appraisals for the staff working under and suggesting recruitments/ promotions

- Oversee effective OJT training on equipment and skills surrounding latest implementations.

Minimum Requirements / Skills:

- 3-5 years of experience in related field

- Oral and written communication skills

- Proven leadership, communication, negotiation, presentation, and organizational skills.

- Excellent knowledge in using office software and management tools

- Strong English communication skills

- Problem solving skills.

- Leadership and motivational skills to rally people towards goals achievement

- Able to work well with the organisation and able to interact with all levels

- Effective communication and interpersonal skills, bilingual in both English and a second language

- Ensure all HR Matters and company direction flow smoothly to the ground level and achieve high level of buy-in

Education:

Bachelor’s degree in related field from a reputable University

Benefits:

• 5 Working Days: Monday to Friday: 8:00am to 5:30pm / 8:30am to 6pm / 9:00am to 6:30pm
• Location: Jurong East (walking distance from MRT)
• Work Life Balance

Job Responsibilities:

• Handle end-to-end work pass administration including but not limited application, renewal, issuance and cancellation of work passes for internal, external and outsourced workers timely.
• Maintain work pass administration record tracking and follow-up closely on all work pass transaction.
• Ensure the entire work pass Administration in compliance with MOM Rules & Regulations.
• Advise and monitor all pre-employment medical check-ups for new hires.
• Liaise with MOM and clients on workers or work pass matters.
• Troubleshoot and rectify application issues i.e.. rejected application.
• Daily Operations - arrange drivers for arrival of workers / medical check / courses, vaccination etc.

Additional requirements:

• Possess CEI (Basic) advantageous
• High level of initiative, meticulous and detailed oriented with strong organization skills
• Basic understanding of the prevailing MOM rules & regulations
• 1-2 years relevant experience

About Crown

Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown's business philosophy utilizes vertically integrated processes to design, manufacture and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts as well as automation and fleet management technologies. The Company's global headquarters is located in New Bremen, Ohio, USA, with regional headquarters in Australia, China, Germany and Singapore. Crown employs more than 14,000 people worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries. To learn more about why Crown is a great career choice, visit crown.com. You can also view our online newsroom at http://www.crown.com/en-sg.

About the Role

Crown Equipment is currently seeking an individual to join the Service Team based in our Singapore Branch Office as a Service Manager. This role will oversee the Singapore market.

If you are looking for a dynamic, engaging and customer centric role centered around industrial technology, this opportunity is for you!

Role Summary

Manage the people resources, physical assets and customers of the service department so that financial targets are achieved and customer service levels meet the company’s expectations. Ensure there is growth in service customers on file and that customer churn is minimised.

Key Areas of Responsibilities

Department Sales, Profitability & Operational Performance

• Monitor performance & results against forecast for Service Department.
• Prepare forecasts and budgets for Service Department.
• Conduct Monthly Management meetings to review monthly results, develop strategies for coming months and future opportunities.
• Manage and achieve Daily 7, with the support from the Field Service Manager, to achieve service revenue budget.
• Achieve 90% first time completion for all jobs and achieve PMP average job times to standard for 98% of all PMP.
• Achieve average job rate of 3.5 jobs per day.
• Manage and recover outstanding debts to achieve outstanding debtors to within 45 days.
• Monitor and manage running cost of company assets including the rental fleet, service vans and vehicles etc and cost of sales for service and rental to achieve contribution budget.

Rental Asset Management

• Manage Green Tag % to achieve Company Objectives.
• Manage service cost on rental trucks to maintain within budget or at 20% of rental revenue.
• Manage contract profitability analysis and recommend strategy to improve.
• Manage and recover mishandling and abuse repair cost for rental trucks from customer. Achieve monthly budget for mishandling/abuse billing.
• Manage and ensure zero overdue PMP over 30 days for rental fleet.

Staff Development & People Management

• Manage performance of service department through the GDR scorecard and ensure employees achieve their performance goals.
• Utilise the GDR system to identify development needs of staff and provide training/guidance to improve their performance.
• Ensure company processes and policy is adhered to and mete out disciplinary action when required.

Safety & Risk Management

• Minimize and eliminate the risk of injuries specifically Lost Time Injury Frequency Rate.
• Participate in company safety initiatives - Crown Care audits of 80%.
• Ensure adequate resources are allocated for safety purposes e.g. training, OH&S Committee meetings and supervision.
• Ensure that staff follow safety procedures and lead by example.
• Ensure product incidences/issues are reported promptly.
• Ensure resources are available to achieve 95% response on Emergency Breakdown Calls.
• Being the safety champion of the branch.
• Assist in promoting and ensuring safe work practices.
• Assist in completing the monthly hazard inspections.
• Ensuring compliance with Crown’s safety calendar.

Customer Service

• Meet with, understand and address the needs of customers to help improve customer relations and retention.
• Address and resolve, in a timely manner, customer complaints.

Industrial Relations

• Establish and maintain open communications at all times with employees and Union Representatives.
• Use a consultative process for the Department Enterprise Agreement and for ongoing consultation with employees and their representatives to achieve good outcomes for both the company and employees.

Recruitment of Talent

• Develop and maintain a workforce plan that identifies actual staffing numbers against budget/target and then organise recruitment activity to fill vacancies as required.
• Interview job candidates
• Ensure recruitment processes are in place to manage job interviews through to placement of new staff.

Skills and Experience Requirement

• Diploma/Degree in Engineering and related disciplines
• Experienced in handling a Regional role.
• Experience leading a team and with P&L responsibility.
• Prior work experience in a similar role from Industrial/Capital Equipment industry
• Prior experience in managing field-based employees with strong working knowledge of the mechanical and technical aspects of a service environment.
• Prior experience in a service environment and knowledge of AS400 system will be advantageous.
• Results-driven with proven track record of meeting/exceeding set targets
• Strong leadership skills and ability to analyze and resolve issues promptly.
• Strong verbal and written communication skills, and ability to communicate/negotiate effectively with both internal and external customers.

This position will be based at 15 Tuas Avenue 8, Singapore 639230 .

If you are looking for an opportunity to develop a career in a challenging and fast-paced environment, with a leading innovator in world-class forklift and material handling equipment, please send in your resume today!

Responsibilities:

• Track all inquiries for quotations upon customer contact and equipment arrival at the inbound equipment
• Open Tracker Ticket for all workshop RFQ
• Fill up Customer Requirement Request Form and upload to RigTsc
• Contact customers to define the necessary scope of work
• Carry out credit limit checks, and ensure customers are not on black or watch log lists by using the Global Compliance System
• Work on difficult issues regarding client complaints and other issues
• Creation and control of quotes according to customer needs by successfully forwarding the Contract Review/Purchase order to Admin Team for review and acknowledgement
• Ensure that all required outside vendors quotes can be received in a timely manner, which will allow us to ensure expected profit margins are in line with customer expectations. This will also ensure deadlines and the conclusion of service is achieved within the timeframe outlined
• Responsible for revising and adjusting quotes
• Create Delivery order and notify customer for equipment collection
• Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvements
• Pursue continuous improvement in its own activities and operations
• Comply with all NOV Company policies and procedures established by the Quality Management System, HSE, as well as all other Corporate guidelines

Requirements:

• Min O Level or Diploma equivalent
• Min 3-5 years’ experience in manufacturing environment is preferable
• Strong communication skills
• Good experience in Microsoft Excel
• Technical background in read assembly drawing / bill of material is strongly desired
• Meticulous

• Act as front-liner providing excellent customer service to both internal and external parties at all times
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
• Contract/Database administrator
• Performs creation, amendment, service suspension, contract renewals and termination of contracts using in-house system
• Generate and maintain sales report
• Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
• Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. (mainly to gather feedback, attend to customer queries and schedule appointments)
• Responsible for compiling and generating reports which are related to customer service surveys.
• Troubleshoot customer issues over the phone.
• Other adhoc duties as assigned by supervisor

• GCE “N” Level, GCE “O” Level and Diploma in any discipline or higher
• Highly developed sense of integrity and commitment to customer satisfaction
• Demonstrated passion for excellence with respect to treating and caring for customers
• Has resilient and is able to handle complaints and unpleasant customers
• Has a pleasant, patient and friendly attitude
• Familiarity or experience with Customer Service and Call Center preferred
• Experience in a sales administration job scope will be an added advantage
• Strong decision making and analytical abilities
• Strong detail orientation and communication/listening skills
• Ability to communicate clearly and professionally, both verbally and in writing
• Effectively bilingual in English and another language (Spoken & Written)
• Willingness to work a flexible schedule and occasional overtime when needed
• Possess a strong work ethic and team player mentality
• Computer literate, knowledge in Microsoft applications a must
• Meticulous and Excellent with details
• Service-oriented, pleasant personality and able to work under pressure

• Address customer needs in a professional and timely manner to ensure that the vehicle turnaround time aligns with established guidelines.
• Perform quality checks and offer expert recommendations for necessary repairs, body and paint work, or servicing, ensuring adherence to manufacturer standards and guidelines.
• Oversee and manage day-to-day operations in the workshop, emphasizing efficiency and productivity.
• Ensure compliance with health and safety regulations, creating a secure working environment for all staff and visitors.
• Support the Immediate Superior in handling initial levels of complaint cases, including meeting with customers, generating and assisting in inventory management, backorders, and overseeing tools and workshop equipment.
• Manage customer inquiries and complaints, maintaining a high level of service quality.

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.
• Proactive and independent with positive attitude.
• Class 3 license is a MUST

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $3,400 with Bonus
• Working location: Ubi
• Knowledge in automotive space is a MUST
• Class 3 license is a MUST

Description

Established in 1997, St.Hua Private School specializes in the provision of technical education and consulting services.

Responsibilities

• Handle customer inquiries and requests via various channels such as phone, email, chat, or in-person.
• To follow-up with sales enquiries to work with team leader to generate the quotation and invoice.
• Address customer feedback received through phone, email, social media, and live chat, ensuring prompt resolution.
• Maintain detailed and accurate records of customer interactions and transactions.
• Able to communicate / written with English and Mandarin in order to assist Mandarin speaking clients on their queries and concerns.
• Perform any additional duties as assigned on an ad-hoc basis.

Requirements:

• ‘A’ Level students, pursuing a Diploma or Bachelor’s degree in any field.
• Proficient in Microsoft office and basic IT systems.
• Experience working in an office environment will be advantageous.
• Good academic track record will be advantageous.
• Good organizing and planning skills.
• Positive attitude and willingness to learn.
• Knowledge in office administration and social media platforms is preferred.
• Training will be provided.

Location:

• 5 minutes’ walk from Jurong East MRT

Interested applicants please fill up the job Application Form via

https://forms.gle/9ZUptTcsM19tcXMBA

OR Email your CV to [email protected]

Job Descriptions:

• To build, establish, maintain and improve relationships with customers
• To perform, monitor and ensure 100% inventory accuracy on the inventory management, such as, cycle count, inbound & outbound physically and system, etc
• Monitor and follow up closely with customers to resolve inbound and outbound goods discrepancies in a weekly basis
• Ensure that order shipments are process accurately based on the order and instructions given by the customers and or management
• Work closely with Warehouse Operations to ensure timely and accurate movements of inventory
• Must be able to carry physical workload in warehouse
• Any other assigned duties in the warehouse as instructed by the warehouse manager

Requirements:

• At least 1 year experience in customer service
• Minimum degree in any discipline
• Ability to work under stress with minimum supervision
• Ability to work under pressure and possess positive attitude
• Able to adapt to dynamic, fast-paced and challenging environment
• Training provided