Total 834 Customer Service job vacancies in Tampines, South East

JOB DESCRIPTION

Skilled worker in charge of monitoring the operations and maintenance of OTSAW Products

ROLES AND RESPONSIBILITIES

• Monitor the operations of OTSAW Products
• Perform basic housekeeping and routine checks of OTSAW Products
• Provide the first response to any technical issues encountered by OTSAW Product
• Assist in attending to Tier 1 - Operations related issues via remote or on-site support
• Escalate higher level issue to superior for immediate advice and action whenever needed
• Prepare the Service Reports, Maintenance Report and other Operations related documents as needed
• Execute ad hoc tasks on behalf of the Robotics Operations Team as needed

SKILLS AND QUALIFICATIONS

• Diploma or Certificate in Mechanical/Electrical/Computer Engineering or other related fields
• Proven work experience of at least 1 year in a technical industry
• Familiarity with Autonomous Mobile Robots (AMR) and Automated Guided Vehicles (AGV)
• Proficiency in using mechanical and electrical tools
• Knowledgeable in identifying basic mechanical parts and electrical components
• Familiarity in using computers and basic applications such as MS Word, Excel and Powerpoint
• Ability to work independently and remain professional under pressure
• Ability to clearly communicate with colleagues and end users

ADDITIONAL REQUIREMENT

• Physically fit to perform tasks involving lifting of heavy equipment and working in confined spaces
• Willing to travel locally in a short notice
• Comfortable to work in a shifting schedule
• Comfortable to work overtime as needed
• Willing to be deployed overseas as needed

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

You are responsible for the general maintenance of the home. Ensuring home's equipment, gadgets and instruments are maintained at optimal functioning level at all times. Duties include maintaining a safe environment within the home such as managing visitors' entrance and departure, ensuring safe and smooth traffic flow.

• Manage day to day operations in inventory management e.g. receiving of stocks, weekly distribution of supplies to wards
• Assets management and labeling of assets
• Update on stock level and replenishment where required
• Improving productivity standards
• Issuance and receiving of stocks
• Create Purchase Requisition and receive Purchasing Order
• Ensure orders are met and delivery are carried out in a timely manner
• Any other duties assigned
  

• At least 1 year of related experience
• Good team player
• Able to read and write simple English
• Able to lift heavy items
• Able to do shift work, inclusive of weekends and public holidays
• Experience in SAP system is an added advantage

· Position: Sales Support Executive/Inside Sales Officer

· Location: Pandan Road

· Working Hours: Monday to Friday (8.30am - 6pm)

· Salary (commensurate with experience): Up to $4,000 + Performance Bonus

· Duration: Permanent

· Industry: Distributor

Main Responsibilities:

· Sales of Aviation cleaning chemicals

· Managing and maintaining relationship with Principal Account

· Service & maintain good customers’ relationship with existing accounts

· Managing in-direct sales channel & resellers under your account

· Opening of new accounts / exploring new business opportunities

· Handling customer’s enquiry & requirements

· Performing pricing analysis

· Inventory management

· Maintenance of customers’ database

· Delivery presentation at customers’ visits

· Weekly & monthly submission of sales report & sales plan

· Sales collection & credit payment

· Need to travel to overseas – business trip

· Ad-hoc duties as assigned

Requirements:

· Bilingual in English and Mandarin to converse with Mandarin speaking associates

· Diploma in Sales & Marketing or equivalent

· Minimum 2 years’ corporate sales experience, preferably in Aviation Industry

· Possesses Class 3 driving license with own vehicle

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Job Summary

Looking for a Business Support Associate to contribute to enhancing the team's capacity as facilitators, carrying out the daily tasks of the business (insurance) processing function and process review.

Mandatory Skill-set

• Possess a Polytechnic diploma or a University Degree in Business, Banking and Finance, Information Technology;
• Demonstrate an unwavering commitment to precision and meticulous attention to details;
• Exhibit adept time management skills and the ability to excel within tight schedules;
• Detail-oriented and result oriented and a good team player;
• High level of integrity and good attitude over teamwork.
• Proficient in Microsoft Excel - Pivot table and Lookup functions;
• Maintain strong communication, interactions and has good time management skills.

Desired Skill-set

• Financial Services experience;
• Mathematically inclined.

Responsibilities

• Support the Business Processing and Operations Office in their daily task of business processing function and process review;
• Assist in the issuance of contracts and endorsements as well as contract adjustments;
• Responsible for contract premiums computation as well as contract refund;
• Liaise with direct clients/intermediaries on contract benefits related queries via phone calls or email;
• Ensure the accuracy of records entries & proper documentation;
• Provide administrative support and perform ad-hoc tasks as assigned by Team Lead;
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Be part of an established, exciting and expanding Group of F&B company with multiple brands and concepts. Eatz Catering Services Pte Ltd is a Halal-Certified Full-Service Caterer since 2005.

The job scope of a Sales Consultant typically includes providing administrative support to the Sales departments. Some of the key responsibilities includes:

• Build rapport and communicate well with clients and answer all incoming queries (online, phone enquiries, etc)
• Assist to check and update orders into the system
• Plan and Create Sales quotations / confirmation orders in a timely fashion.
• Assist to update keying in of data in the ERP system
• Assist and ensure that all orders are prepared accurately to ensure 100% delivery success rate for all customers
• Administrative work to assist the team (Admin)
• Any other duties assigned by the Directors

Requirements:

• Min 2 year of experience.
• Good Command of MS Word & MS Outlook
• Strong, Good & Strategic Team Player yet able to work Independently
• Good Interpersonal skills
• Must be Meticulous & Always Accurate for all work done
• Quick-Thinking, Versatility to be able to Solve Problems
• Highly-Motivated & Experience in F&B Industry would be an advantage
• Ability to start ASAP would be an advantage

Job Info

• Attractive Salary Package - commensurate to work experience and qualifications
• Work in a Pleasant Working Environment
• Work Location: Bedok (take 17A from Bedok MRT – 2nd last stop)
• Staff lunch provided

Please email your updated resume to [email protected] AND WhatsApp to 9857-9292 for faster response with:

• Last & Expected Renumeration
• Earliest Availability for Interview & Commencement of Work
• Vaccination Status / COVID History

Thank you for your attention. We regret to inform that only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

Job Details

● Salary: Up To S$3,200

● Job Type: Permanent | Full-Time

● Location: Kaki Bukit

● Schedule: Monday - Friday

About Company

● Local SME, a Regional Sales & Services centre, distributing of electrical & electronics components for Asia Region.

Experience

● Order Process/Order Fulfillment/Sales & Administrative Supportin Trading Industry: ≤ 2 years

Qualifications

● GCE ‘N/O/A’ Level, Nitec and/or Diploma in any disciplines

Responsibilities

● Maintain an efficient order process for all sales orders from system

● Speedy entries of all sales orders to system and provide support to customers by attending to their enquiries

● Prepare quotation, deliver order and invoices for local & overseas customers

● Liaise with forwarder to arrange for export shipments

● Perform 3-Way match of supplier’s invoices, PO & DO for accounts to process payments & posting

● Keep track of maintenance and repair schedule

Requirements

● Proficient with MS Office application

● Good Organization Skill, Independently & Meticulous

● Good Communication Skills in English and Mandarin as need to liaise with China Factory associates

● Singaporean/PR are welcomed

We thank you for your interest

Keen candidates are invited to submit their detailed resume in MS WORD FORMAT to yee#wrc.com.sg (Due to scripting issues, kindly change #to the regular email address symbol)

Only shortlisted candidates will be notified

Job Description:

The Cleaning Manager plays a crucial role in overseeing the sales, operations, and social impact of our cleaning social enterprise. You will be responsible for managing a team of supervisors and cleaners, ensuring the efficient delivery of cleaning services across various sites.

Key Responsibilities:

1. Sales and Marketing: Develop and implement strategies to acquire new clients and maintain existing partnerships.
2. Operations Management: Oversee scheduling, manpower deployment, and resource allocation to ensure timely and effective cleaning services.
3. Team Leadership: Provide leadership and guidance to supervisors and cleaners, fostering a positive and motivated work environment.
4. Training and Development: Conduct training sessions and workshops to enhance the skills and knowledge of the cleaning team.
5. Quality Assurance: Monitor service quality and implement measures to continuously improve cleaning standards
6. Social Impact: Collaborate with stakeholders to achieve social impact goals and promote the integration of disadvantaged individuals into the workforce.

Qualifications and Experience:

1. Previous experience in the cleaning sector or social service sector preferred.
2. Strong leadership and communication skills.
3. Ability to multitask and manage multiple priorities effectively.
4. Commitment to promoting social impact and inclusion.

Job Description & Requirements

1. Manage all delivery scheduling functions for assigned store (s)
2. Utilize system information and reports to identify deliverable orders
3. Contact customer to schedule deliveries for all items that are currently available and in the warehouse
4. Maintain delivery schedules based on outlined route list
5. Maximize delivery trucks and routes based on schedules and ensure that delivery goals are met
6. Run scheduling reports to ensure that the budgeted goal for deliveries is being met
7. Suggest and participate in developing “special” routes to satisfy out-of-area customer deliveries
8. Work closely with receiving specialist and inventory specialist on reschedules and product availability
9. Call customers in advance of the actual delivery with three-hour delivery windows. Perform delivery confirmation telephone calls to customers Co-ordinating within internal department for changes in customers’ order
10. Any ad-hoc admin duties

Requirements:

~ Min ‘O’ Level.

~ Preferably with 2 years of relevant experience.

~ Hardworking, meticulous and able to work independently.

~ Responsible & fast learner

~ Proficient in MS Office skills (Words & Excel)

~ Knowledge in ERP Software will be an added advantage.

~ Preferable able to start work immediately.

NOTE; DAYS AND HOURS OF WORK

Monday – Friday from 9.00am – 6.00pm and Alternate Saturday 9.00am to 6.00pm.

A Day in the Life:

• support business units with market intelligence and research for potential biz leads, competition and market opportunities
• Data-mine key client contacts of business units and maintain data currency
• Generate guided marketing communications materials for circulation to clients as part of company consistent marcom interaction with clients
• Thru the above, act as the first point of contact for potential business leads and enquiries
• Update and refresh company’s marketing credentials and communication materials on a regular basis

Who We Are Looking For:

• At least a Diploma in Event Management or equivalent
• Minimum 3 years project management experience in events
• Self-motivated and results-oriented
• Strong interpersonal and communication skills

~ Perform general administrative duties.
~ Invoicing and data entry.
~ Handling customer inquiries.
~ Other ad-hoc duties as assigned.

Requirements:
~ Min ‘O’ Level.
~ Preferably with 1-2 years of relevant experience.
~ Bilingual
~ Hardworking, meticulous, and able to work independently.
~ Responsible & fast learner
~ Proficient in MS Office skills (Words & Excel)
~ Knowledge in ERP will be an added advantage.
~ Preferable is able to start work immediately.

Working Hours

- Mon - Fri 0900 to 1800 hours

- Alternative Sat 0900 to 1800 hours

Location: East

Mon to Fri 8am to 5pm

Salary: $2200 to $2800 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Location: East

Mon to Fri 8am to 5pm

Salary: $2500 to $3000 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Job Expectations

• Perform all treatments at an exceptional standard, as per the protocols and standards taught in training, whilst tailoring to the guest's specific needs.
• Update own knowledge of products and treatment brand standards, outside of training.
• Ensure aftercare recommendations are made at the end of every treatment, linking with guest concerns and offering to prepare products at reception for purchase.
• Consistently record guest's preferences, accurately updating guest profiles and communicate any relevant information to colleagues.
• Perform treatments in a professional, hygienic and safe manner for all guests, updating knowledge and training regularly.
• Responsible for the cleanliness, sterilisation and hygiene of all equipment, products and linens in the treatment and preparation areas, following the brand protocols.
• Any other duties and tasks as assigned.

Job Summary:

This Programme Executive position requires the candidate to proactively reaching out to clients, organize social activities and enabling clients to adopt an active lifestyle and pre-empt social isolation. The nature of the job also requires to refer clients to appropriate community care and social assistance when necessary. With Age Well SG initiatives, you shall work with primary care physicians (e.g. family doctor) to empower residents to chart their own journey towards healthy and active lifestyles.

Key Responsibilities:

• Plan and conduct Evidence-Based active ageing programmes.
• Continuous Improvement in providing Quality Services and Quality Programmes
• Administering new intake and provide necessary health assessments for new clients
• Recruit, train and match volunteers to appropriate services.
• Plan and Coordinate support for clients who requires Befriending and Buddying services.
• Lead group work and outreach activities with the AAC team.
• Build community partnerships and enhance existing resources.
• Support AAC-CREST integration work.
• Perform administrative work including maintaining up-to-date records of clients and volunteers.
• Attend to enquires from clients.
• Maintain a database of membership and volunteer management using the in-house AAC client management system.
• Taking and monitoring vital sign for clients
• Any other duties as assigned by Manager/Executive Director

Requirement:

• Prior working experience in Senior Activity Centre, Active Aging Centre would be advantageous.
• Resourceful, proactive, responsible, and focused on clients
• Good communication & interpersonal skills. Able to converse in local dialects will be an added advantage.
• Strong passion and desire to work with seniors.
• Strong knowledge of using MS office.
• Proficient in google suite applications.
• Able to work independently.
• A team player

Qualifications:

Diploma in Social Work and any relevant training certificate

Technical Skills and Competencies:

Social Service Programme Development: Level 2

Social Service Programme Evaluation: Level 2

Social Service Programme Implementation: Level 2

Stakeholder Management: Level 2

Volunteer Retention and Engagement: Level 2

Volunteer Programme Management: Level 2

Support Service to Seniors: Level 3

Trends Evaluation and Application: Level 2

Emergency Response and Crisis Management: Level 2

Collaborative Practices Across Disciplines and Sectors: Level 2

Diversity Awareness and Management: Level 2

Ethics, Values and Legislation: Level 2

Core Skills Competencies:

Communication: Intermediate

Collaboration: Intermediate

Problem Solving: Intermediate

Customer Orientation: Intermediate

For details, please refer to Skillsfuture Skills Framework website at https://www.skillsfuture.gov.sg/skills-framework/social-service

Interested applicants, please send in resume with expected salary to [email protected]

Only shortlisted candidates will be notified.

Registration & Admission

· Perform accurate registration for Emergency Department patients

· Manage billing for patients including payment & deposit collection

· Conduct financial counselling for patients / next-of-kin (NOK) who require admission to the hospital

· Assist patients / NOK / general public on general enquiries over the counter or through telephone

· Any other duties assigned from time to time

Bed Management

· Perform bed reservation for patients who require admission which includes bed search and assignment according to department protocol and policy.

· Monitor and manage the bed waiting time for patients in order to meet the department’s Key Performance Indicator (KPI)

· Liaise with clinicians and inpatient nursing for bed related matters

· Generate daily report and information for dissemination to the relevant stakeholders.

· Any other duties assigned from time to time

Requirements:

· GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline

· 1 to 2 years of working experience, preferably in healthcare industry

· Candidates with no prior experience are welcome to apply

· Good interpersonal & communication skills

· Proficient in Microsoft Office applications

Working Schedule:

· Must be able to perform 3 rotating shifts (including weekends and Public Holidays)

· 7am – 2.30pm (morning) / 2pm – 9.30pm (afternoon) / 9.15pm – 7am (night)

• Position :Sales Support Admin (Logistic/Shipping)
• Location : Tuas - company pickup from Tuas Link MRT
• Working hours : Monday -Friday, 8.30am-5.30pm Salary (commensurate with experience): Up to $3000+ AWS + Variable Bonus + 14 days annual leave
• Duration : Perm
• Industry : Marine MNC
• Career advancement : Personal development opportunities (training) and possibilities to develop within the company.

Main Responsibilities:

• Communicate and liaise with sales support on the confirm sales order delivery date and address
• To obtain quotation from forwarder agent on the freight cost and transit time for sales support or customer.
• To advise on the readiness of the order available for local delivery order/export/ direct delivery to port terminal/wharf to sales support.
• To assist to arrange with forwarder transportation on delivery or export shipment
• To assist to check inventory availability for sales support coordinator
• To support the sales team in providing product sample or picture as required by their customer/distributor.
• To assist and support the sales team on urgent shipment due to last minute from customer/distributor.
• Logistics Coordination duties:
• To communicate and liaise with storekeepers on the require deadline of the pick ticket order required by customer.
• Ensure the deadline is met and all stocks are available and correct items.
• Upon receipt of the scan pick tickets, ensure the product serial nos are inserted in EQ order and capture in Navision.
• To generate DO for local delivery and ensure dimension/weight, vessel name and customer PO number are being printed on the DO.
• To assist to schedule and arrange driver to do the delivery and to fully maximise the delivery routing.
• To prepare the shipping documents (PI/PL) for export shipments
• To provide shipping marks to warehouse to do the labelling.
• To assist to arrange fumigation vendor to do fumigation for wooden pallet to be exported to countries require fumigation certificate.
• To assist to verify the transporter invoices to ensure no overbilling before sending to accounts department to process for payment.
• To ensure all orders have been posted out from Navision to generate the Delivery
• Order.
• To work closely with forwarder agent and maintain good rapport to obtain the best rate and service from the forwarder.
• To work closely with storekeepers and build good relationship with each other to work as a team.
• To give full support to the purchasers, admin and accounts if require any assistance.

Requirements:

• Minimum ITE.
• Minimum 1-2 years working experience in related field

Email to [email protected]

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Job Description

The successful candidate will join the Application Services (Passenger Servicing System) department in SIA Information Technology Division. He/She will be assigned to assist various Customer Service agile squads, as required, to accelerate new product and feature development.

Key Responsibilities include:

- Initiate design and development of new applications.

- Design and implement Continuous Integration / Continuous Delivery pipelines.

- Design and develop new features for both new and existing applications.

- Deliver and integrate Microservices with web and mobile applications.

- Provide technical input to assist product owners to and refine user stories.

- Create and maintain software documentation, including detailed technical design, low level design and test scripts.

- Write automated unit, feature and regression test suites.

- Ensure code upholds the best practices for security, data protection and reliability.

- Any relevant ad-hoc duties.

Requirements

- Possess a degree in Information Technology or related fields.

- At least 3 years of broad range of software development experience.

- Strong Java experience for server side development, including hands on experience developing and consuming Restful API’s and webservices.

- End to End integration experience of Microservices / webservices with front end systems (websites, mobile etc.).

- Good understanding of agile methodology and design thinking as well as source code control systems and CI/CD pipelines.

- Familiar with programming practices such as Test Driven Development.

- Experience with SQL and relational and non-relational Databases (e.g. Oracle, MySQL, Cassandra).

- Experience with programming languages such as XML, JSON, HTML, HTML5, CSS, JavaScript.

The following will be highly regarded:

- Experience in designing, developing and deploying microservices - Experience in building highly available, performant and scalable clustered services using Docker, Kubernetes or Open Shift.
- Experience in node.js development.
- Experience in deploying with cloud based services and deployments, such as AWS, Azure or Google Cloud.
- Experience with web front end framework such as React, Vue or Angular.
- A proven ability to adapt to new development languages and environments.

Location: East

Mon to Fri 8am to 5pm

Salary: $2500 to $3000 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Working within our fun and conducive Integrated Customer Interaction Centre, you will offer customers a one-stop service across our entire product/service range and answer general queries.

We provide excellent opportunities for self-motivated individuals like you with a desire to provide top quality customer service!

What is my role?

• Answer incoming calls and respond to customer's emails
• Provide accurate and timely information
• Manage customers’ complaints and feedback with a good closure
• Follow up on cases to ensure timely resolution

Is training provided? Yes! Comprehensive training is provided.

What about other benefits?

• Contract bonus every 6 months - twice a year!
• 14 days annual leave
• Bonus for referring friends

What is the dress code like? Smart casual attire

What are my work hours like?

• 5 days work week
• Up to 44 hours per week
• Earliest shift - 7:30AM to 4:30PM (example only)
• Latest shift - 11:00AM to 8:00PM (example only)

Where is the office located?

• We are closest to Kembangan MRT and Bedok MRT stations

Do I qualify to apply?

• Preferably N' levels or equivalent
• Prior experience in Contact Centre environment will be an advantage

I'm ready to apply!

Apply now and get ready to be a part of our team!

Cushman & Wakefield is committed to building a diverse and engaged workforce and supporting an inclusive environment where our employees can do their best work. We believe that embracing new perspectives helps us solve problems, create opportunities and develop new ideas. For more details on DEI, please visit our webpage at https://www.cushmanwakefield.com/en/about-us/diversity-equity-and-inclusion

Responsibilities:

• Manage cases in line with the key directive of Assist First, Verify Later
• Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided
• Demonstrate an understanding of all key clients’ Operations and Billings Procedures
• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
• Manage cases with a view to moving them forward in the best interests of the member and client
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members and clients.
• To be the first point of contact for members, end users, clients, service providers and colleagues
• Ensure incoming calls are answered promptly, appropriately and courteously.
• Ensure inbound requests are handled in timely efficient manner
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
• Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
• Escalate cases and requests as per company protocols
• Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
• Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members.
• Positively promote International SOS to other organisations.
• Carry out any other reasonable duties as requested by the manager.

Requirements:

• Diploma or equivalent
• Min 3 years working experience
• Experience in call centers, assistance companies and/or hospitality industry an advantage

• Position : Customer Service Officer or Coordinator (Call Center)
• Location : Near Tai Seng MRT
• Working hours : 5 days (Monday - Friday: 8:30am-5:30pm)
• Salary (commensurate with experience): Up to $3000 + VB
• Duration : Perm
• Industry : Electrical Appliance

Main Responsibilities:

• Provides professional customer support on call enquiries and walk-ins to promote our products
• Schedules services/ repairs for technicians on a daily basis.
• Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customer
• Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
• Monitors the parts and products under QCR until replacement part is received
• Follow up with QA on any quality related issues during services.
• Safekeeping of Customer Service Department's files and records
• Up keeping of Showroom to ensure tidiness and cosy ambience at all times
• Recommend customer on products range, fees of service charges and company promotion offers.
• Maintained high service standards and achieving set KPI

Requirements:

• Candidate must possess Min NiTEC, HiTEC or Diploma holder in any field or equivalent.
• Minimum 1-2 years’ experience in customer service call center preferred
• Able to work in a fast-paced environment with good computer skills
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Job Description

Contact Centre Platforms team is responsible for the design, solutioning and implementation of IT applications for contact centres located worldwide, operate 24 by 7. The solutions involve several technology stacks – including but not limited to computer telephony integration and routing capabilities, voice & screen recording and various integration technologies with backend systems. This team aims to deliver high performance and resilient IT applications to contact centres, supported by other IT infrastructure teams such as network, info security etc.

Our current contact centre system is running on Genesys Engage on prem with Workspace Edition 8.5/9. It handles voice and SMS text channels with integration to a case and knowledge management tool that provides a single interface for contact centre agents to handle interactions with customers. We also have a screen and call recording system with speech analytics on Verint. There is on-going exercise for a next new generation contact centre platform that is scalable, flexible and nimble to support dynamic business needs, improve customer experience and effectively manage contact centre operations at an optimal cost.

We are looking for candidate who is having strong IT programming skills and with positive working attitude. This job assignment will allow you to continue strengthen your technical skills while solving the business challenges, with an ideal platform to develop your leadership skill. It will also provide an opportunity to expose yourself to the SIA contact centre domain knowledge and technical skills on how to manage the existing contact centre platforms.

This role is expected to work based on Singapore office hours, at time you will need to work outside of the office hours due to project deployment or to handle incidents.

What you will do:

• Understand business requirements and propose the technical end to end solution for contact centres. This includes working with relevant IT department such as infrastructure, IT security and network teams to validate the solution proposed before presenting solution to architecture committee for approval.
• Work closely with product owner and project team members (within and beyond the squads) on solutioning/project initiation, implementation and post-implementation support which support phases of SDLC and/or Agile/SCRUM sprints/delivery.
• Maintain and modify the existing SIA Genesys call flow codes, covering Genesys GVP VXML and orchestration ORS SCXML codes, along with the maintenance of the Genesys Agent Desktop application used in the contact centres. This also includes developing and maintaining Genesys middleware code integrating of the contact centre platform to various SIA systems such as CRM, booking system etc.PS: Successful candidate will be exposed to the required technical skill related to contact centre platforms.
• Work with Product Owner to prepare / review test scenarios and test cases, support all UAT related activities to verify that the user requirements are met.
• Provide technical guidance to Level 1 support team
• Work with other technical team members to plan on the contact centre software component upgrade
• Troubleshoot and resolve all technical challenges as appropriate in a thorough and timely manner - prior to and after systems are on production.
• Demonstrate good grasp of contact centre technology and future trend.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements:

• Possess a degree in Information Technology with minimally 2 years of IT projects experience.
• Strong skills in software development tools and techniques including Java, JavaScript,.Net, Web Services, JSON, SQL, C++,Python with cloud based CICD deployment.
• Experience in various project development lifecycles such as SDLC & Agile/SCRUM delivery
• Excellent communication skills to articulate solutions to technical and non-technical audience and get buy-in
• Strong team player with the ability to take ownership and deliver independently
• Possess initiative, drive and excellent attention to detail
• Able to learn fast, work under pressure with tight deadlines and/or multiple projects
• Preferably but not mandatory, with prior working experience to develop the calls routing flow and interactive voice response (IVR). This includes good understanding of the dependent infrastructure setup required for contact centre platforms such as voice gateway and SIP trunks to manage various contact centre hotlines and virtual desktop infrastructure setup, aligning to cyber security landscape respectively. Any prior technical experience to migrate the on prem contact centre system to cloud-based solution will be an added advantage too.
• PS:The job provides an avenue for the successful candidate to learn and equip oneself with the adequate technical knowledge related to contact centre platforms. This could be in forms of on or off the job training.

• Position : Service Technician (Electrical/Electronic/Mechanical)
• Location : Near Tai Seng MRT
• Working hours : 5 days (Monday - Friday: 8:30am-5:30pm)
• Salary (commensurate with experience): Up to $3500 + VB + Transport + Service Commission + OT pay + Mobile allowance
• Duration : Perm
• Industry : Electrical Appliance

Main Responsibilities:

• Provide efficient after-sales technical services, trouble-shooting, maintenance and Installation on company & range of home kitchen products at various
• customers location island-wide
• Keep sufficient stock levels of maintenance parts in personal vehicle
• Conduct basic user-training to customers
• Prepare and explain after-service reports to customers
• Represent the Company in a professional manner as a frontline staff
• Work as a team with internal and external co-workers
• Take follow-up action on outstanding issues, in a timely manner
• Provide all the necessary service and assistance

Requirements:

• Candidate must possess Min NiTEC, HiTEC or Diploma holder in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Others) or equivalent.
• Experience in Gas water heater or with Gas Service Worker License (LGSW) an added advantage
• Possess Class 3 Driving license is a must -company vehicle can drive home after probation
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Job descriptions:

• Welcome customers as they come into the restaurant
• Help customers to settle down and also take their orders
• Process customers’ orders and generate their bills
• Provide answers to queries presented by clients regarding services and offers made available by the restaurant
• Clean all tables after clients have left and get such tables prepared for the next set of clients
• Serve and pack warm foods to clients in an effective manner and in strict accordance to the orders of such clients
• Assist kitchen staff and outdoor delivery staff whenever such assistance is required
• Maintain chart of all available deals and products periodically and refresh such chart on daily basis.

Requirements:

• Mini 3 years of working experience.
• Possess complete information regarding all approved hygiene policy and standards
• Ability to maintain composure during rush hours
• Ability to present bills, take orders and deliver them to clients in a timely manner
• Possess willingness to assist kitchen staff
• Ability to deliver top quality customer service and assistance
• Ability to work overtime.

Personnel to be deployed at the following hours:

• Mondays to Friday : 8:00am to 5:00pm, inclusive of 1hr lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays.

Scope:

The Services required are set out as follows:

1. Running of errands,

2. Packing, receiving and sorting of office supplies, documents and collaterals,

3. Data entry using Microsoft excel and maintain accurate information of records,

4. Printing and photocopying jobs,

5. Support logistics and administrative tasks in school activities and events,

6. Keep office clean and tidy,

7. Any other duties delegated by Administration Managers, Viceprincipals and Principal.

The Personnel shall minimally have the following qualifications, skills

and experience:

• Pleasant Personality, willingness and inquisitiveness to learn.
• Be a team player, organized and able to multi-task and priortise daily tasks using today’s office technologies and computer applications.
• Preferably have GCE O-Levels or with relevant administrative working experience.

Note:As the General office is located at Level 2 of the school premises and there is no lift access to Level 2, personnel must be able to perform daily activities such as climbing stairs.