Total 2,078 Customer Service job vacancies in d19 serangoon garden hougang sengkang punggol

About the Role:

Responsible for supporting in the countries of the APAC region for repair services / technical issues. Responsible for handling assessments and shipping inspections on repaired/serviced equipment. Responsible for quality issue investigation during product warranty to communicate with manufacturers in Japan/Germany/USA to correspond to customer queries/requirements in a timely manner.

Roles and responsibilities:

• Main point of contact for service-related feedback/issues with headquarters in Japan.
• Provide technical support including technical training.
• Perform repair quotation assessment and shipping inspection of medical products.
• Perform product quality issue investigation during product warranty.
• Communicate with manufacturers in Japan/Germany/USA to handle product quality-related matters to resolve customer complaints in the market.
• Analyze and feedback on product quality-related issues and trends to manufacturers in Japan/Germany/USA to improve product quality and specification.
• Perform corrective action as a quality controller.
• Ensure compliance with audit requirements and maintenance of the system.
• Develop and implement new jigs and equipment.
• Implement a system for repair service.
• Any other ad-hoc duties as assigned.

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Integrity, Empathy, Long-Term View, Agility and Unity form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

• A competitive salary package including AWS and Variable Bonus
• 18 days of annual leave in your first year
• Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)

What we are looking for:

• Diploma or Degree in any Electrical/Electronics/Mechanical Engineering Discipline
• Related experience working in the medical device industry for at least 6 years is highly preferred.
• Experience in Manufacturing Engineering/Quality Assurance/Quality Control.
• Experience in technical support including technical training.
• Knowledge of implementing production equipment for medical endoscope
• Knowledge of the structure of the medical endoscope
• Good in hand-skill and eyesight
• Proficient in the use of MS Office and its applications
• Possess good communication skills and troubleshooting skills.
• Able to work in a team environment and work with staff across different age groups.
• A team player with the zest to learn and can work with minimum supervision.
• Fluent in English and Japanese is mandatory for daily communication with Japanese-speaking stakeholders, branch offices, and business partners.
• Strong troubleshooting and analytical skills.

Apply Now:

To submit your interest in this opportunity, select “Apply for this job”.

In the meantime, follow us on:

• LinkedIn - Olympus APAC
• Company website - www.olympus.com.sg

JOB DESCRIPTION

1. Perform research in the following areas:

a. Global performance analysis, including coupled wind-wave simulations.

b. Multi-body interactions involving multiple floaters.

2. Assist in conducting physical model tests, field experiments and numerical simulations to support the development of integrated physical-numerical modelling and simulations.

3. Collaborate with industry partners, affiliated research institutes and other relevant stakeholders to contribute to grant proposals for research funding consistent with the strategic goals of TCOMS.

4. Any other duties as assigned by supervisor.

JOB REQUIREMENTS

Qualification & Field of Study:

Bachelor's/Master's Degree in Civil Engineering, Mechanical Engineering, Marine Engineering, Naval Architecture, Applied Mathematics or other related disciplines.

Work Experience:

· Preferably having relevant research/industry experience with competent knowledge in some of the following areas:

o Offshore engineering, marine engineering, hydrodynamics, naval architecture and ocean engineering.

· Prior knowledge in the following numerical methods/software/programming languages will be an advantage:

o CAD software such as SolidWorks, Rhino, AutoCAD

o Engineering tools such as WAMIT, SESAM and OrcaFlex

o Programming codes such as FORTRAN, Python, MATLAB, C++ or equivalent.

Other Requirements

Good interpersonal and communications skills.

Ability to adapt and work effectively as members of a team.

Resourceful and self-driven with a high degree of professional integrity.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore Centre for Trusted Internet and Community (CTIC) is dedicated to the inter-disciplinary study of the Internet and its implications on the society of the future. The first-of-its-kind centre will integrate social and behavioural science research, digital technologies, data-driven approaches, and policy studies to holistically examine the Internet and its societal impact including topics such as the future of privacy, freedom of expression, misinformation and disinformation, as well as maintaining social security and stability.

This is an exciting opportunity to join NUS CTIC as a Research Assistant, details are as follows:

The candidate will serve as a project manager to assist with managing the communications and education outreach plan; conducting both quantitative and qualitative research, including survey, interviews, focus groups; supporting research admin and deliverables (e.g. reports/journal articles, education workshops and webinars.)

We are seeking an enthusiastic and capable full-time Postdoctoral Fellow to work on a project about assessing the impact of digital information resilience, funded by the Ministry of Education AcRF Tier 3 grant. The contract is renewable up to 3 years

The successful candidate will assist the funded research project entitled “Digital Information Resilience: Restoring Trust and Nudging Behaviours in Digitalisation”. The candidate will work with an interdisciplinary team of scholars based in Singapore to advance research and knowledge on digital information resilience. The project aims to identify and measure digital information resilience for digital readiness, inclusion and safety based on an original indicator framework.

The successful candidate will assist to develop new indicators for measuring digital information resilience. They will conduct interviews, facilitate focus groups, develop and implement surveys, and code the data-sets using qualitative and quantitative research methods. They will also be required to support project management, research admin and deliverables such as reports/journal articles, workshops and webinars.

Qualifications

• At least a PhD or equivalent in the Social Sciences/Humanities, and demonstrated research experience in communications and media studies, including digital media policy and regulation.
• An interest and knowledge in digital wellbeing, information resilience, digital inequality/divide, and new media will be a bonus.
• Good project management, communications management, data administration skills
• Research experience in qualitative research (e.g. interview, focus groups) desirable
• Strong research skills, experience in using (or willingness to learn) qualitative data analysis software (NVivo)
• Excellent spoken and written English
• Strong ability to perform editing work on manuscripts
• Organizational skills for workshops and webinars
• Ability to create, maintain a project website and social media
• Ability to write for a variety of audiences
• An aptitude for working in an interdisciplinary team environment

Attending to phone calls

Receiving clients at counter

Receive and sort mails

do typing, fax and emails

doing data entries

do cashier duties

monitor mailing clients payments and receipts

AFTERSHOCK PC is a leading Gaming PC company headquartered in Singapore with Markets in Australia and Malaysia. We focus on building the best custom-built PCs used by gamers, enthusiasts and performance users and are committed to deliver industry leading customer service.

As a Customer Service Officer, you will be expected to communicate professionally, determining the nature and purpose of their enquires. Ensure customers’ requests and queries are attended to promptly, politely, and efficiently.

Job Responsibilities:

-Manage and provide customer service support via Emails to resolve client queries
-Understand customers' needs and provide appropriate/ customized solutions
-Ensure information such as production information, pricing and promotion are up to date
-Handle day-to day operational tasks of the retail store
-Process payment transaction

Job Requirements:

-Service-oriented, positive attitude and willing to learn
-Be informed of the news and trends of the PC market is an added advantage
-On-the-job training will be provided

Working hours: 5-days work week (4 weekdays + 1 Saturday, From 11am-8pm)

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

Climate change is the defining challenge of our time, shaping the health of populations for generations to come. The National University of Singapore is tackling this crisis through its Centre for Sustainable Medicine (CoSM), working to accelerate the transition to low-carbon, climate-resilient health systems.

We invite applications for a technical expert with specialist skills to work as the Centre’s Principal Net Zero Analyst. The incumbent will be responsible for leading and overseeing the Centre’s analytical outputs across all its functions and is expected to have a strong track record with carbon analytics at the national level, with specialist expertise within the healthcare sector.

Reporting to the Director of the Centre, the incumbent will be responsible for the following key responsibilities:

Analytical oversight:
- Leading on the development of analytical outputs to key stakeholders, including Singapore Ministry of Health, Ministry of Sustainability and Environment, the World Health Organization, and the Asian Development Bank;
- Creating core analytical competencies for the Centre’s academic and policy engagement staff through bespoke training and mentorship;
- Developing and maintaining standards and quality control procedures for the Centre’s analytical, research, and technical products.
Contribution to academic and teaching outputs:
- Working with academic and research staff to translate strategic projects in to academic publications;
- Contributing to analytical components of teaching, including technical components of any masterclasses, graduate certificates, and MSc offerings
Database and standards:
- Provide technical input and leadership in to the development of technical ISO standards for medical device and pharmaceutical products as well as WHO/ADB health system-level standards
- Lead the technical and strategic development and roll-out of healthcare-specific database of product footprints, using a combination of direct LCA and material flow analysis, machine learning, and crowd-sourced inputs.
- Coordinating a collaboration of international partners from across academia, industry, and UN agencies to deliver the crowd-sourced components of the above.

Qualifications

Masters-level degree in Environmental Engineering, Chemical Engineering, or Computational Science
• Minimum eight years’ experience working in carbon accounting and analytics in government ministries/agencies
• Experience leading analytical teams and extensive matrix management expertise
• Experience negotiating with complex UN and government stakeholders
• Experience developing international standards of healthcare carbon footprinting and decarbonization
• High degree of technical expertise relating to the Greenhouse Gas Protocol; National Emissions Inventory analysis and relationship to UNFCCC carbon budgets and international interoperability
• Product lifecycle assessment expertise with specialism in healthcare
• High degree of proficiency with MS SQL, Foundry, and R software packages

Project Overview

We are seeking at least one Postdoctoral Associate to join the "Mens, Manus and Machina—How AI Empowers People, Institutions and Cities in Singapore (M3S)" interdisciplinary group.

The M3S project is driven by the goal of investigating the nature of work, redefining our relationship with technology, and exploring how institutions can adapt to foster livability, sustainability, innovation, and social welfare.

Successful applicants will have the opportunity to work on cutting-edge projects that aim to develop state-of-the-art AI to create future smart cities. The Postdoctoral Associate is in the T4 project for the five-year M3S program in SMART. The SMART team seeks to advance the frontier of AI research, apply it to society and cities, and demonstrate the concrete social impacts of the AI algorithms with broad public acceptance in Singapore.

Specifically, the SMART-T4 project seeks to integrate the state-of-the-art AI and the classical dynamic behavioral models to maximize the growth of human capital. It creates novel theories and develops an AI-assisted system to recommend long-term career decisions and short-term spatiotemporal activity decision in cities. It facilitates individual decisions around education and skill training to support Singaporeans’ lifelong learning, including both cognitive and physical skills. It helps employers design remote work policies to promote work engagement, and guides government agencies to support workers through workforce training.

The SMART-T4 team is led by distinguished scholars, i.e., Professor Jinhua Zhao and Professor Alex "Sandy" Pentland from MIT, and Professor Archan Misra from Singapore Management University.

Job Description

• Collaborate with the project team and other researchers to design, implement, and evaluate research projects.
• Publish research results in top-tier conferences and journals, and disseminate research findings through presentations and other means.
• Participate in the mentorship and training of graduate and undergraduate students at MIT and in Singapore.
• Assist in grant writing, project management, and other administrative duties related to research activities.
• Perform other duties as needed.

Job Requirements

• Ph.D. in Computer Science, Artificial Intelligence, Transportation Engineering, Operation Research, Computational Social Science, Network Science, Civil Engineering, Economics, Statistics, Urban Planning, Industrial Engineering, or a related field by the start of the appointment.
• Experience in deep learning, reinforcement learning, statistical modeling, network analysis, and/or optimization.
• Experience in behavioral/economic models, urban mobility, and their integration with AI.
• Strong publication record in top-tier conferences and journals.
• Excellent communication and collaboration skills.

This role is primarily based in Singapore and appointment is on a two-year contract, with the possibility of extension.

If you want to find out more about the role, please contact Dr. Yunhan Zheng ([email protected]) or Professor Shenhao Wang ([email protected]).

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

As a Service Manager - High Voltage , primarily you will implement Service strategy in line with Hub and GPG strategy and drive Service growth locally in Singapore for the combined resources of business unit. This role will lead the Service organization and take responsibility for Service Sales, Operations.

The incumbent will be responsible on profitability and cash flows , and a complete Profit and Loss responsibility. Optimum utilization of resources with an eye on any under absorption.

Your responsibilities:

• Drive implementation of the Service strategy condition assessments, AIS/PASS/GIS Systems diagnostics, Digital portfolio, tool pool setup and control etc and ensure corresponding plans are implemented consistently in the Service organization leveraging on the synergies between PGHV.
• Drive, implement, report and monitor performance targets as part of the local unit P&L (OPQ, OTD, CCRP’s, Orders, revenue, productivity, investments, customer satisfaction, operational excellence, etc.).
• Run the day-to-day Service business to ensure profitable growth and improvement of Service productivity, implement agreed delivery and performance standard to ensure consistency in quality and customer satisfaction.
• Execute the (global) service and delivery sales channel strategy within the local unit and implement productized Service offerings and materials for marketing purposes and invests in Service Sales to increase market penetration. You will build sustainable customer relationships to ensure local client growth, satisfaction, and retention together with Sales and support Sales resources in customer meetings.
• Drive consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)) and invest in improving the quality of existing Service products and in developing new Service products to expand the portfolio in line with global direction.
• Take responsible for health and safety of the local Service Unit People leadership and development, ensure that the area of responsibility is properly organized, staffed, skilled, directed, guide, motivate, develop direct and indirect subordinates and improve training, develop capabilities and competencies.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility in own project action in the site.

Your background:

• University degree in bachelor's degree in electrical engineering.
• More than 10 years of experience in High Voltage industry of 44kV and above
• Competent knowledge of the high voltage industry in Singapore
• Experience in managing a team of 10-20
• Excellent written and verbal communication skills with high attention to detail.

Project Overview

We are seeking at least one Postdoctoral Associate to join the "Mens, Manus and Machina—How AI Empowers People, Institutions and Cities in Singapore (M3S)" interdisciplinary group.

The M3S project is driven by the goal of investigating the nature of work, redefining our relationship with technology, and exploring how institutions can adapt to foster livability, sustainability, innovation, and social welfare.

Successful applicants will have the opportunity to work on cutting-edge projects that aim to develop state-of-the-art AI to create future smart cities. The Postdoctoral Associate is in the T5 project for the five-year M3S program in SMART. The SMART team seeks to advance the frontier of AI research, apply it to society and cities, and demonstrate the concrete social impacts of the AI algorithms with broad public acceptance in Singapore.

Specifically, the SMART-T5 project seeks to develop innovative machine learning algorithms that nudge human activities to maximize the growth of social capital and economy. The project makes intellectual contributions by synergizing classical network theory and deep learning, with applications to urban mobility networks in cities. This synergy leverages the integrated data sets of micro human mobility (e.g. phone trajectory), social network (e.g. Twitter), transportation infrastructure, and macro socioeconomics, thus connecting the micro-behavioral mechanism to macro-economic development.

The SMART-T5 team is led by distinguished scholars, i.e., Professor Alex "Sandy" Pentland, Professor Jinhua Zhao, and Professor Siqi Zheng from MIT, and Professor Simon Chesterman from National University of Singapore.

Job Description

• Collaborate with the project team and other researchers to design, implement, and evaluate research projects.
• Publish research results in top-tier conferences and journals, and disseminate research findings through presentations and other means.
• Participate in the mentorship and training of graduate and undergraduate students at MIT and in Singapore.
• Assist in grant writing, project management, and other administrative duties related to research activities.
• Perform other duties as needed.

Job Requirements

• Ph.D. in Computer Science, Artificial Intelligence, Transportation Engineering, Operation Research, Computational Social Science, Network Science, Civil Engineering, Economics, Statistics, Urban Planning, Industrial Engineering, or a related field by the start of the appointment.
• Experience in deep learning, reinforcement learning, statistical modeling, network analysis, and/or optimization.
• Experience in behavioral/economic models, urban mobility, and their integration with AI.
• Strong publication record in top-tier conferences and journals.
• Excellent communication and collaboration skills.

This role is primarily based in Singapore and appointment is on a two-year contract, with the possibility of extension.

If you want to find out more about the role, please contact Dr. Yunhan Zheng ([email protected]) or Professor Shenhao Wang ([email protected]).

• Handling telephone calls and enquiries
• Attend to walking customers & collection of documents
• Assist in stationery and office supplies
• Assist in premises and equipment maintenance and liaison with contractors and service providers
• Assist in general cleanliness and tidiness of premises, office and meeting rooms
• Perform general admin duties and supports
• Perform ad hoc assignment as and when required
• Excellent communication skills, both written and verbal, phone etiquette
• Well organized, meticulous and well versed in Microsoft Office applications
• Preferrable in English and Mandarin to liaise with Mandarin speaking associates in view of business communications if any
• Working experience preferably from the construction industry

Project Overview

The Antimicrobial Resistance Interdisciplinary Research Group (AMR IRG) is a unique translational research and entrepreneurship program aimed at solving the growing threat of resistance to antimicrobial drugs. In synch with the National Strategic Plan for Antimicrobial Resistance, the AMR IRG was launched in January 2018 as a research programme funded by the National Research Foundation, under its Campus for Research Excellence and Technological Enterprise (CREATE) programme.

AMR IRG is made up of biologists, engineers, and clinicians from MIT and Singapore, at career stages ranging from student to postdoctoral researcher to research scientist, all of whom work closely with a core team of research specialists. The group shares a beautiful state-of-the art research facility and is united by a commitment to providing a supportive intellectual environment where members can learn, grow, and contribute to solving a pressing societal problem.

Optimization of antimicrobial use was is identified as a top priority in combating the rise of antimicrobial resistance. Yet, when one seeks medical care for an infection, clinical tools are lacking to rapidly determine whether the infection is bacterial or viral. Multi-plex nucleic acid tests to detect common pathogenic bacteria and viruses from bodily fluids are commercially available and are trusted by clinicians. However, the cost of these tests and the turnaround times required (longer than an office visit) limit how fequently they are used. A team in AMR IRG is working to develop a multi-plex protein panel and test that can address this gap while retaining performance metrics that are required for clinical adoption. We are seeking a creative, curious, motivated postdoctoral researcher with strong organizational skills to join this effort.

Job Description

• Plan and conduct experiments with the aim of producing superior, cost-effective, and user-friendly medical diagnostic tests.
• Develop technology, including protein engineering and integrated biosensor device development.

Job Requirements

• PhD in Chemical/Biomolecular/Biological Engineering or related field
• Commitment to reading and synthesizing peer-reviewed and patent literature
• Prior experience in these areas will be advantageous:

• applied molecular biology for biomolecular engineering
• microbial cell culture
• assay development
• validation of tests using clinical samples
• statistics
• high throughput screening
• flow cytometry
• ELISA
• knowledge of biomolecular reaction kinetics and transport
• optical and electrochemical sensing techniques

• Ability to work well with others
• Careful record keeping
• Strong communication skills (scientific writing and oral presentation)
• Skill in experimental design (systematic studies, informative controls)

Project Overview

We are seeking at least one Postdoctoral Associate to join the "Mens, Manus and Machina—How AI Empowers People, Institutions and Cities in Singapore (M3S)" interdisciplinary group.

The M3S project is driven by the goal of investigating the nature of work, redefining our relationship with technology, and exploring how institutions can adapt to foster livability, sustainability, innovation, and social welfare.

Successful applicants will have the opportunity to work on cutting-edge projects that aim to develop state-of-the-art AI to create future smart cities. The Postdoctoral Associate is in the program level for the five-year M3S program in SMART. The SMART team seeks to advance the frontier of AI research, apply it to society and cities, and demonstrate the concrete social impacts of the AI algorithms with broad public acceptance in Singapore.

Specifically, the SMART-Program team seeks to develop ethical, accountable, and transparent AI for broad public acceptance and adoption in Singapore. The SMART-Program team will collaborate closely with the seven projects across the M3S program. It absorbs core AI technology from the projects and then enhances AI ethics with algorithmic approaches. It will develop surveys to analyze the public acceptance regarding AI technology and designs methods to enhance public acceptance/adoption for AI. It will also help the implementation of the AI techniques across the M3S projects and works closely with the government agencies, industrial partners, and academic collaborators to demonstrate the use values of AI in Singapore.

The SMART-Program team is led by distinguished scholars, including Professor Jinhua Zhao and Professor Daniela Rus from MIT, and Professor Archan Misra from Singapore Management University.

Job Description

• Collaborate with the project team and other researchers to design, implement, and evaluate research projects.
• Publish research results in top-tier conferences and journals, and disseminate research findings through presentations and other means.
• Participate in the mentorship and training of graduate and undergraduate students at MIT and in Singapore.
• Assist in grant writing, project management, and other administrative duties related to research activities.
• Perform other duties as needed.

Job Requirements

• Ph.D. in Computer Science, Artificial Intelligence, Transportation Engineering, Operation Research, Computational Social Science, Network Science, Civil Engineering, Economics, Statistics, Urban Planning, Industrial Engineering, or a related field by the start of the appointment.
• Experience in deep learning, reinforcement learning, statistical modeling, network analysis, and/or optimization.
• Experience in behavioral/economic models, urban mobility, and their integration with AI.
• Strong publication record in top-tier conferences and journals.
• Excellent communication and collaboration skills.

This role is primarily based in Singapore and appointment is on a two-year contract, with the possibility of extension.

If you want to find out more about the role, please contact Dr. Yunhan Zheng ([email protected]) or Professor Shenhao Wang ([email protected]).

1. Front desk reception duties such as attending to phone calls and walk-in customers.

2. Handle mails and faxes.

3. Attend to pupils’ needs such as injuries and helping to track missing pupils etc.

4. Assist in pupil matters such as daily attendance, admission, registration,updating of record of daily activities etc.

5. Maintain and update school data records.

6. Assist in data compilation.

7. Assist in logistics duties such as sorting/distribution of booklets/pamphlets, maintaining inventory, stock-taking, loan of equipment and maintenance of equipment in rooms etc.

8. Any other duties as and when assigned by Principal, Vice-Principals, Administration Manager, Teachers, Management Support Officers etc.

Responsibility

• Troubleshoot and resolve technical issues related to hardware, software, and networking
• Install and configure hardware and software applications
• Monitor and maintain Cartrack application and systems to ensure their smooth functioning
• Document technical procedures, user manuals, and FAQs
• Provide technical support for any IT related matters or issue
• Train users on the use of Cartrack applications and hardware
• Continuously update technical knowledge and skills

Requirements

• Minimum Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline
• Entry level are welcome to apply
• Experience with command line interface (CLI): Bash, Powersell, ect would be an advantage
• Experience with embedded systems would be highly advantageous
• Must have a pleasant personality with high levels of motivation and enthusiasm
• Ability to work independently and as part of a team
• Willingness to work outside regular business hours as required

Benefits:

• MNC, 5 days, North
• Salary: $1700 - $2500, allowances
• 12hr rotating shifts: 9pm to 9am/9am to 9pm
• 14-15 working days per month
• Overtime claim, AWS, performance bonus
• No experience can apply
• North/Central

Job responsibilities:

• Provide service and support for Vertical probe cards
• Liaise with customers and factory on the card issues
• Compile of investigation report/tracker/monthly report
• Support for DOE (design of experiment) or evaluations either by customer or company’s initiative
• Pin replacement onsite
• Station at client’s site

Requirements:

• Minimum Nitec in Electronics/Mechatronics
• 1 to 2 years of relevant experience in semiconductor industry
• Candidates with no experience can apply
• Possess basic electronics and troubleshooting skills
• Able to start within short notice

Interested applicants, please send your resume to [email protected]

• Monday to Friday, Office hours
• No experience welcome to apply!
• Commission for upselling (Ad-hoc)

Responsibility

• Handle enquiries via emails, inbound and outbound calls
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
• Train customers on how to derive the most value from our Software-as-a-Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Identify opportunities to upsell additional services and or Cartrack's software applications to clients.

Requirements

• Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
• Minimum 3 years of customer service experiences.
• Proficient in English.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.

Overall Summary:

"The Service Operations Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance.

He/She posseses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analyzing important reports covering service performance metrics and operations activities."

Roles and Responsibilities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Troubleshoot and resolve service health issues and gathering relevant parties to resolve impediments impacting service performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Prepare and deliver status updates / report to management

• L1.5 support

• Provide guidance to the team to ensure the best support possible for systems availability

• Log and track problem tickets relating to S1/S2 or high impact issues

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Manage high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure

• Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)

• Implement Response and Recovery Plans and activities relating improvements to service recovery

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Qualification/ Requirements:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 3-5 years of Technical / Application Support experience

• Proven experience of working efficiently in a cross functional team

• Able to commit on 24/7 Standby and go on site when required

• ITIL v3/v4 certification and strong service oriented experience / background will be preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

1. Job Purpose

Patient Service Associate is to manage and provide frontline patient services such as patient admission, in-flight / discharge billing consultation, modes of payment consultation, general enquiries handling, birth registration and cashiering.

1. Duties and Responsibilities
2. Primary duties and responsibilities (80%)
   

- Pre-Admission Administration

- Works with Bed Management Unit (BMU) to monitor the availability of beds for elective inpatients prior to admission.

- Coordinates with the doctors / Specialist Outpatient Clinics to manage patients when elective admissions are cancelled

- Admission Administration

- Conducts financial counseling for admitting patients to explain on the charges are derived and how the bills would be financed.

- Assists the patients to complete the various modes of payment forms.

- In-flight / Discharge Administration

- Assists patients / next-of-kin to understand the bills and settle the outstanding payment.

- Assists needy patients by referring them to Business Office / Medical Social Workers Department for financial assistance schemes.

- Works with PSC’s Bill Monitoring Team (BMT) to manage patients’ outstanding bills.

- Handling of General Enquiries

- Assists patients / next-of-kin / general public on general / non-clinical / non-medical issues over the counters / telephone.

- Administration Work

- Performs IP Tagging function.

- Performs posting of charges for in-flight patients.

- Performs settlement for NETS / Credit Card transactions daily.

- Performs proper handover to Finance Department daily.

- Reply to the primary email daily.

- Birth Registration

- Assists informants to register the newborn’s birth application.

- Collects the payment for the birth registration services.

- Administrates the Baby Bonus Forms and collates the relevant statistics as required by ICA.

1. Secondary roles and responsibilities (20%)
   

- Rotational Duties

• A&E Admission Management Duties
• Processes A&E files of patients who are just warded.
• Follows-up with emergency in-patients on modes of payment as soon as they are admitted.
• Meeting Secretariat Duties
• Performs as meeting secretariat for PSC Team Leaders.
  Performs as meeting secretariat for PSC Staff Meetings.
  
• Training / Coaching Duties
• Conducts Ancillary Induction Program (AIP) training for the hospital’s new hires on rotational basis.
  
• Stationeries Ordering Duties
• Performs ordering of stocks for the entire PSC.
  Monitors the stock level for the entire PSC.
  

- System Testing Duties

• Involves as a user to assist PSC Management in testing enhanced features of the various computer systems.
  

- Performs daily housekeeping of the reception areas and workstations, in order to maintain a professional image and neatness of the work place

- Guides new hires on the SOPs and workflows.

- Takes a proactive role in participating in internal PSC projects.

- Performs ad-hoc duties as directed from PSC Management.

3. The Requirements

- GCE ‘A’ Level or Diploma Holder.

- Proficient in writing, communication and presentation skill.

- Good knowledge in computer.

- A pleasant personality with good working attitude.

- Able to work independently.

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Looking for patient care assistants to join our established veterinary team at Gaia Vets (www.gaiavets.com).

We are looking for someone that has the determination and passion to learn and grow in veterinary nursing while having a positive attitude towards self-improvement.

A patient care assistant is an entry level position and the perfect first stepping stone for anyone interested in starting a career in the veterinary industry.

Duties include

1) Cleaning and maintenance of property and equipment of the veterinary centre

2) Cleaning and maintenance of veterinary equipment (eg. surgical tools and instruments)

3) General restraint of pets

4) General husbandry of in-hospital patients

5) Aiding and supporting Veterinary Assistants, Nurses & Technicians.

Please contact Lynn at [email protected] if you will like to be part of a growing professional veterinary team.

Start your journey into veterinary medicine with us!

Training Centre Cleaner

Geylang Bahru

Monday - Friday - 8am to 5pm

Saturday - 8am to 12noon

Basic Salary: $1.5k

Responsibilities

premise housekeeping, cleaning, and disinfecting

sweep and mop the floor of classrooms and office

washing of toilets

wipe all surfaces for tables, chairs, furniture, and fixtures

To empty all waste and rubbish

Serving tea breaks to students

Preparing coffee/tea for directors

Interested candidates, please call 6392 5072 for an appointment or email your resume to [email protected]

Job Description

• Handling incoming and outgoing calls pertaining to residents' queries / feedback;
• Assist in cases creation in the system;
• Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;
• Liaise with other team members from other departments pertaining to the feedback or queries cases;
• Any other duties assigned by the supervisor.

Job Requirements

• Must possess clear speaking voice and strong verbal communication skills;
• Proficient in English and/or other language / dialect to converse effectively with residents in Singapore;
• IT savvy;
• Able to work independently and also a team player;
• Fresh graduates with no work experience are welcome to apply as training is provided;
• Working Hours :4 Weekdays between Mondays to Fridays either 8am to 1230pm (for AM shift) OR 1230pm to 5pm (for PM shift) including 1 OFF day and Every Saturdays: 8am to 1pm.

Only shortlisted candidates will be notified.

The Centre of Excellence in Maritime Safety (CEMS) is a national R&D centre jointly established by the Singapore Polytechnic and the Singapore Maritime Institute. It collaborates with the maritime industry and research community to develop innovative digital solutions and training systems to enhance maritime safety, through state-of-the-art research facilities at CEMS, such as South-east Asia's first navigation research simulator.

The appointee will be part of the CEMS AI team in developing machine learning models, analytics capabilities in big data infrastructure, and conducting data science studies for SP. The resulted work will be used to enhance simulator training and assessment, innovate in training pedagogy and develop digital technologies for the maritime industry.

Responsibilities:

• Design research methodologies to develop AI algorithms and models. This includes designing and conducting experiments, as well as the implementation of the developed tools, systems and applications
• Build, organize, and maintain effective and efficient data infrastructure
• Build and develop data analytics capabilities in big data and conduct data science studies for SP
• Strengthen industry partners engagement in co-developing and adopting new technologies and new initiatives
• Collaborate with simulator technologist to develop and deploy AI solutions to enhance simulator capabilities in training and assessment
• Oversee awarded industry projects and ensure key milestones and project deliverables are met
• Conceptualise research proposals and present research concepts and ideology to senior management

Requirements:

• Relevant qualifications in Computer Science or related disciplines
• Relevant working experience and good knowledge in at least two of the following areas: 1) Natural Language Processing 2) Speech Recognition 3) Computer Vision
• Proficient in one or more programming languages such as Java, Python, C#, or C++
• Familiar with machine learning frameworks such as Tensorflow, PyTorch, or Keras
• Excellent communications and interpersonal skills and possess the ability to influence and engage effectively with various stakeholders
• Ability to work in a fast-paced environment
• Analytical and meticulous individual who can think strategically that align with SP and national agenda in maritime safety
• Previous experience in data science, including data analytics, data visualization, and statistical analysis, is a plus

Successful applicant will be offered a 2-year contract in the first instance.

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.

Support in implementing Dementia Singapore Ltd (DSG) palliative care initiatives. Develop a palliative care knowledge management framework that enables DSG to embrace palliative care principles and practices across the care services, including the community care sector at large.

Responsibilities:

• Provide knowledge management support to the Team Lead in the development of a palliative care framework.
• Collaborate with team members and external parties in the development and consolidation of palliative care resources.
• Oversee the development of palliative care materials and resources to advance palliative care practices in the community care sector.
• Ensure information is well presented and easily accessible via different channels and media.
• Maintain and update palliative care information and resources.
• Encourage a knowledge-sharing culture across Dementia Singapore.
• Provide secretariat support to the team lead in organising meetings, i.e., Advisory Committee.
• Liaise with the corporate communication department and funder in publication and publicity-related activities.
• Participate in team meetings and case conferences as required.
• Provide statistics and reports for programme evaluation and reporting purposes.
• Any other duties as assigned.

Requirements:

• Degree in Health Sciences or related field.
• Experience in the community care sector and passionate about dementia care
• Familiar with the person-centred approach to dementia care.
• Able to publish journal articles.
• Excellent oral, written and communication skills.
• Able to present information in a creative and succinct manner.
• A good team player.
• Fast learner and the ability to synthesise knowledge and new information.