Total 3,020 Customer Service job vacancies in novotel living singapore orchard

• Answering phone calls and attending to walk-in customer’s inquiries.
• Prepare daily customer appointment sheets for the SA’s and Workshop controllers/Supervisors in advance and forward information to the respective department.
• Ensure proper filing of completed job cards and invoices into their respective history files and archiving digitally.

Working hours:

Mon- Fri: 8.30am to 5.30pm

Alt Sat: 8.30am to 12.30pm

The Day-to-Day Activities:

• Own and drive the strategy and product roadmap for your area of responsibility of all Geo Services. This includes key location services like Search, Routing, Navigation, Traffic and others supporting all of Grab’s product lines spanning all of  geographies.

• Collaborate extensively with cross functional teams across Grab to support existing and emerging services. Push the envelope on location services for the SEA region with a focus on Grab’s on-demand business.

• Lead and grow a team of product managers focussed on your area of responsibility.

• Define a winning strategy and roadmap for your area of responsibility by distilling input from various internal and external stakeholders and guide long term product innovations for Grab’s future success. 

• Internally champion your strategy and obtain necessary approvals.

• Coordinate with other stakeholders to execute on your roadmap by providing leadership including prioritization and tradeoffs to a large group of engineers, designers and distributed operations team.

As a Customer Service Specialist in the gaming industry, you will be responsible for providing exceptional customer service and technical support to players. Your primary focus will be addressing player inquiries, troubleshooting issues, and ensuring a positive experience for gamers interacting with our products.


Job Description:

- Respond promptly to customer inquiries through various channels (e.g., email, chat, support ticketing system).

- Systematically log customer issues and feedback to track and resolve them effectively.

- Provide exceptional customer service and technical support to ensure a positive gaming experience.

- Collaborate effectively with internal teams to escalate and resolve complex issues.



Requirements:

Proficiency in both languages to effectively communicate with internal stakeholders in China and potentially Portuguese-speaking communities.

Demonstrate a genuine interest and enthusiasm for gaming.

Ability to type quickly and accurately to handle customer inquiries efficiently.

• Manage full recruitment cycle: job posting, screening, interviewing, offers, and references.
• Coordinate with departments for staffing needs.
• Utilize recruitment platforms and manage agencies.
• Oversee onboarding and internal communications.
• Monitor recruitment budget.
• Support HR projects and cross-functional teams.
• Ensure timely project execution and budget adherence.
• Assist with daily HR operations and administration tasks.

Requirements:

• Minimum Diploma/Degree in Human Resource with at least 1-2 years of relevant working experience.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

• Follow up and support residents’ engagement (pre-call, post call notes)
• Foster and engage direct feedback and through relationships with residents, channelling them back to management as actionable insights
• Ensure operations are smooth include delivery of messaging, sales, customer service and business reporting
• Other adhoc duties as assigned

Requirements:

• Min Diploma with 2-3 years of customer service experience

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Our client is a leading bank in Asia and they are recruiting for Customer Service Executives for the business banking division.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and live chats) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Recruitment Support

• Assist with job posting and advertising on various platforms.

• Schedule interviews and communicate with candidates regarding interview logistics.

• Administer pre-interview assessment.

• Address candidates queries and send rejection emails.

Employee Onboarding

• Process employee paperwork, including employee contracts, forms and other relevant documents prior to data inception.

• Coordinate with internal/external stakeholders (Admin, IT, HRIS) for creation of employee access and enrolment of certain staff benefits.

• Coordinate new hire orientation sessions and assist the HRBP with the onboarding process.

• Apply work passes (where necessary)

• Update the Staff Movement Excel Spreadsheet (co-own with HRSS)

HR Records Maintenance

• Maintain accurate and up-to-date employee records, both physical and digital.

• Ensure compliance with data protection regulations and confidentiality protocols.

Employee Offboarding

• Process employee separation paperwork, including sending out of the E-Acknowledgement of Resignation and updating records in the SF system.

• Ensure smooth offboarding procedure.

• Ensure cessation of staff benefits (Grab, myMHC, EHS).

• Cancel work passes (where necessary).

• Update the Staff Movement excel spreadsheet (co-own with HRSS)

Welfare Administration

• Administer staff welfare benefits for employees, e.g. send newborn gift hamper, get well gift baskets and funeral wreaths.

• Approve buddy lunch claims

HR Reporting And Analysis

• Compile HR metrics and data for reporting purposes.

• Generate regular reports on key HR metrics, such as turnover rates, time-to-fill and other related reports.

• Update organizational charts

• Ensure timely cheque requisitions

• Manage HR mailbox

• Prepare Broadcast EDMS

Qualifications & Experience:

• Diploma in Human Resources, Business Administration, or related field preferred.

• Proven experience as an HR Administrator, HR Assistant, or similar role.

• Strong knowledge of HR practices, policies, and procedures.

• Proficiency in HRIS (Human Resources Information Systems) and MS Office Suite.

Interested and qualified candidates , please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

Responsibilities:

• Give a professional and friendly welcome to Clients
• Prepare and serve delicious beverages from the ‘Macros Coffee and Smoothie Bar’ including espresso-based coffees, high-protein smoothies, teas, and shakes.
• Sell our other consumables including protein bars and bottled drinks.
• Provide Clients and Colleagues with a top-quality experience – greeting them by name, interacting with them enthusiastically, and helping us maintain our warm and welcoming atmosphere
• Ensure the high quality of drinks and Smoothie Bar’ by closely following recipes
• Maintain correct stock levels for our daily ‘Smoothie Bar’ operations that are all within their expiry dates, and highlight replenishments where necessary.
• Handle and store our food items in accordance with Singapore sanitation regulations.
• Keep the area clean and neat in keeping with our prestigious environment
• Help our Front Desk to Check-In Our Clients.
• Process payments for facilities

Requirements

• Good 1-2 years of experince as a Receptionist in same / relevant industry. Ideally to have prior experience working in coffee outlets or as barista.
• PC literate with good working knowledge of scheduling software will be a good advantage.
• Certified with Basic Food Hygiene Certificate.
• Presentable, cheerful and approachable personality.
• Proven a proactive and customer service oriented mindset with good communication skill and flexibility in terms of responsibilities assigned

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

About the job

Reporting to the Shopping Experience Manager and Team Leader, you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Your assignment

• Ensure IKEA Tampines Store is a friendly, safe and secure environment for all IKEA visitors and customers.
• Understanding and contributing to the department’s action plans and taking ownership on your part for deliverables.
• Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery.
• Being responsible for the children’ safety and cleanliness in Smaland, and amenities such as 1st Aid Room, Nursing Room, etc
• Plan, co-ordinate and follow up on the IKEA Family activities and Children Birthday Parties in the store.
• Handling all customers’ queries or complaints professionally and improve customer service delivery to enhance customers’ shopping experience.
• You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job.
• You will be cross trained to other functions within Customer Relations (i.e. Checkout and Easy Buying) and support these functions when required.

Your profile

• You have strong communication and interpersonal skills with passion for children and people
• You are a committed and motivated team player, who is also able to work independently
• You are able to cope with stress and able to provide solutions for customers and operational issues
• You have good computer literacy, multi-tasking ability and enjoy being in a hands-on operation role
• You are able to commit to working both retail shifts during store operating hours, inclusive of both weekends and Public Holidays

Small organization operating for 30 years (established in Y1994) is recruiting part-time Accounts Executive who is committed to at least 2 work days per week.

We offer reasonable remuneration to a detail-oriented executive who enjoys working independently, and is passionate about maintaining systematic work processes.

This is a part-time contract position; we welcome retired accountants and book-keepers in search of short work weeks.

Your duties include

• Manage Payables and Receivables
• Handle bank reconciliation
• Manage petty cash
• Prepare data for GST submission
• Any other related and assigned duties

If you meet these requirements, we would love to hear from you:

Qualification

• Minimum ‘O’ levels with at least 4 credits
• Singaporean/PR

Knowledge, Skills and Attributes

• Familiar with ABSS (MYOB) accounting software is an advantage
• Meticulous and thorough in accounting work processes
• Able to work independently with minimum supervision
• Able to assess needs and manage changing priorities in established workflow
• Detail-oriented personality and adept at maintaining systematic work process
• Strong in communication skills

Experience

• Minimum 2 years of experience in accounting duties stated above

What we offer:

• 2 workdays per week
• Minimum work hours per workday is 1000hr-1600hr, including 30 minutes paid lunch-break
• Minimum 12 work hours per week
• Hourly rate from S$17 (depending on qualification and experience)
• Employer Contribution to CPF on top of hourly rate stated above

Location: 5-10-minute walk from Somerset MRT

Interested applicants, please email your updated resume, detailing your accounts experiences and contact details to [email protected].
We regret that only shortlisted applicants will be notified.

Key Responsibilities:

• Plan and execute charity fundraising strategies.
• Mentor and recruit Charity Ambassadors.
• Help manage third-party fundraising events, including paperwork and communication.
• Guide students in fundraising
• Support major events like Race Against Cancer, Relay for Life, Charity Golf, or Charity Gala Dinner.
• Ensure compliance with data protection laws for third-party information.
• Handle administrative tasks like purchasing and reporting.
• Manage donation collection and distribution.
• Place NETs QR code stickers in approved locations.
• Assist with online donation portals.

Qualifications and Experience:

• Degree in marketing or business management.
• At least 2 years of experience in events and fundraising.
• Knowledge of online marketing tools.
• Understanding of data protection laws (PDPA).
• Familiarity with Charities Act and IPC regulations.
• Understanding of Fundraising Regulations.
• Strong English writing skills.

Keywords: Fundraising, charity event, donor relation

Working Location: Outram

Working Hours : Mon - Fri , Office Hours

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Mon - Fri Office Hours Only

JD:

• Porter clients (between drop-off point and centre, to and fro the gym for rehabilitation session).
• Help clients settle down upon arrival at the centre.
• See to the dietary needs of clients by serving meals to them and supervising their consumption.
• Supervise and/or assist clients in the various activities
• Assist clients who are require minimal supervision during toileting.
• Assist clients to settle down for a nap after lunch.
• Assist in the mobility of clients.
• Porter clients to and from Rehabilitation sessions.
• Conduct group programmes and activities for the clients under the supervision of the therapists.
• Participate in in-service training programmes designed and catered for upgrading of the staff.
• Be familiar with the fire evacuation route of the centre and safe management measures of the centre.
• Maintain good housekeeping.
• Carry out other duties as assigned from time to time

Requirement :

• Able to commit for 5 days
• MIn 3 months and above HCA experience

Interested candidate, kindly send a copy of your resume to [email protected]


Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Job Responsibilities

• Check for completeness of job files received from Operations.
• Check the customer’s billing requirement based on the specific job file, customers’ contract or customers’ standing instructions.
• Check and clarify the pricing, customer information and job information to ensure billing accuracy.
• Enter the billing information in the SAP System and generate the invoice for Operations checking and endorsement.
• Follow-up on unbilled jobs and ensure it is completed within a given timeframe.
• Prepare and submit testing reports and dispatch invoices when required.
• Support Billing Manager in KPI monitoring and other weekly/ monthly reporting.

Job Requirements

• Minimum Diploma in either Accounting, Business Administration, Finance or relevant field.
• Minimum 3 years in either Accounts Receivable, Billings or Customer Service would be an advantage.
• Meticulous and have an eye for details.
• Must know SAP System

Interested applicants, send in your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

We are Expanding! Julia Gabriel Centre is looking for dynamic, engaging, committed and passionate Educators to join its big family. Why join us? Julia Gabriel Centre provides a positive, warm, friendly, work-life balanced environment with flexible work hours at various locations. We work with our teachers on developing their knowledge and skills to bring out their best talents.

Roles & Responsibilities

• Plan, prepare and teach classes in accordance with Julia Gabriel Centre’s methodology and Reading & Writing programme requirements
• Provide high quality, interactive and engaging literacy lessons
• Adopt positive guidance techniques and strategies at all times
• Communicate with parents and provide constructive feedback in line with the programmes’ requirements
• Attend in-house training sessions provided for curriculum related matters and professional development

Required Qualifications & Experience:

• Bachelor’s Degree in Teaching, Education, English, English Literature/ Linguistics, Diploma / Degree in Early Childhood Education or NIE teacher qualification preferred
• Minimum 2 years experience in teaching nursery, preschool and/or kindergarten levels preferred.
• English graduates with teaching experience will be considered
• Excellent command of spoken and written English.
• Energetic, enthusiastic, creative, good team player
• Good communication, interpersonal and classroom management skills
• Enjoy working with children from ages 3 to 6 years old and/or 7 to 12 years old

Interested candidates, please send your detailed resume with expected salary online. Only suitable candidates will be contacted.

Job Title:

Part-Time Admin Assistant for IB Tuition Centre

Job Summary:

We are seeking a meticulous and organized Part-Time Admin Assistant to join our IB Tuition Centre. The ideal candidate will be responsible for handling administrative tasks related to invoicing and payment follow-ups. This role is remote and offers flexible working hours.

Key Responsibilities:

• Prepare and send invoices to students and parents in a timely manner.
• Track and record payments received.
• Follow up with clients regarding overdue payments.
• Maintain accurate records of all transactions.
• Assist with other administrative tasks as needed.

Required Skills and Qualifications:

• Previous experience in an administrative or accounting role is preferred.
• Proficiency in Microsoft Office Suite, especially Excel.
• Strong organizational and time management skills.
• Excellent attention to detail and accuracy.
• Good communication skills, both written and verbal.
• Ability to work independently and manage multiple tasks.
• Familiarity with online payment systems and basic accounting principles.
• High level of integrity and confidentiality.

Additional Information:

• This is a part-time, remote position.
• Flexible working hours, but availability during certain peak times may be required.
• Competitive hourly rate based on experience.

To apply, please send your resume and a brief cover letter to [email protected]

We look forward to hearing from you!

Job Responsibilities

• Check for completeness of job files received from Operations.

• Check the customer’s billing requirement based on the specific job file, customers’ contract or customers’ standing instructions.

• Check and clarify the pricing, customer information and job information to ensure billing accuracy.

• Enter the billing information in the SAP System and generate the invoice for Operations checking and endorsement.

• Follow-up on unbilled jobs and ensure it is completed within a given timeframe.

• Prepare and submit testing reports and dispatch invoices when required.

• Support Billing Manager in KPI monitoring and other weekly/ monthly reporting.

Job Requirements

• Minimum Diploma in either Accounting, Business Administration, Finance or relevant field.

• Minimum 3 years in either Accounts Receivable, Billings or Customer Service would be an advantage.

• Meticulous and have an eye for details.

• Must know SAP System

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

As a Customer Experience Executive, you will be responsible for delivering exceptional after-sales customer service, resolving customer complaints, and providing a world class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and positive experience for every customer who reach out to the Service Excellence team for assistance.

Responsibilities:

-          Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or Changi airport Group feedback portals, answering questions, and resolving customer’s issues in a timely and professional manner.

-          Develop a deep understanding of our products and services to provide personalized recommendations and solutions to customers.

-          Utilize active listening skills to understand customer needs and preferences, and respond accordingly.

-          Collaborate with colleagues to achieve customer satisfaction targets.

-          Participate in training and development programs to continuously improve customer service skills and product knowledge.

-          Analyze customer feedback and provide insights to improve customer experience.

-          Develop and maintain a loyal customer base through personalized interactions and excellent service.

-          Update to Changi Airport Group QSM team for monthly QSM rewards submission for eligible employees

-          Steering and manage Customer’s experience both on line and off line.

-          Provide support for end-to-end customer journey including on-site, on-line, social media experience and delivery etc

-          Provide and upkeep service recovery protocol.

-          Effectively supervises the day-to-day operation/activities of the customer service team

-          Any other ad-hoc assignment as assigned by the Superiors

·       Diploma or Degree in relevant business related discipline

·       Proven track records in relevant role and responsibilities

·       At least 2 years’ experience in similar role

·       Strong written and oral English communication skills

·       Excellent customer-service orientation

·       Ability to communicate effectively with multi-departments and external stakeholders

·       Problem-solving skills and meticulous attention to detail

·       Good organisational and customer service skills

·       Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

You will be part of a dynamic start-up team in the plan, design, develop and construct new patient-centric healthcare facilities. It spans facilities across the campus, which includes a short-stay hospital, elective surgical facilities, specialist outpatient clinics, Emergency Department and staff offices. You will lead and/ or facilitate discussions with clinical stakeholders to redesign the model of emergency care, ensuring that patients’ needs are effectively triaged and managed from the front door. You will work in consultation with the clinicians to plan and develop the clinical and supporting services in the Emergency Department, and to translate these service plans into the physical design and infrastructure requirements of the facility.

This entails:

• Planning and executing the clinical service strategy for emergency care in line with future models of care while focusing on new paradigms in a post-COVID-19 environment.
• Co-leading the secretariat team to support assigned Committees led by Senior Management and its supporting Workgroups.
• Working with the core team and key stakeholders to develop a detailed business case proposal.
• Fronting engagements with government and other external agencies on issues pertaining to the conceptual model, business case and service plans.

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities

• Provide technical and engineering support for medical aesthetic equipment which includes on-site maintenance servicing.
• Provide after-sales maintenance service to customers, perform calibration of electronic components and execute laser alignment procedures.
• Manage routine repair work and provide troubleshooting and installation setup.
• Manage spare part inventory and warranty spare part returns
• Plan routine servicing schedule and assist in equipment setup for demo and new setup.
• Arrange for equipment maintenance service contract and administrative documentation.
• Ensure proper documentation, notification, tracking and follow upon all technical matters.
• Prepare and maintain technical service reports.
• Communicate with the manufacturers on complaints and problems.
• Attend to break down repair at short notice.
• Assist delivery work as assigned.
• Provide technical support function at demonstrations and exhibitions.

Requirements

• Diploma / Bachelor Degree in Electrical / Electronic / Mechanical Engineering or equivalent.
• Must have Singapore Class 3 Driving Licence.
• Possess relevant experience in maintenance servicing and troubleshooting skill knowledge in laser system and medical aesthetic equipment.
• Good team player who is able to complete the assigned jobs within given time frame and possesses great desire to learn and grow with the company.
• Able to work independently, is hardworking and possesses good interpersonal skills.
• Able to write and communicate well in English.

Interested applicants, send in your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Job Responsibilities

• Provide technical support relating to the maintenance of the app, software and technological system
• Provide user support (e.g. help the end-user understand how to use the application or system and help resolve any issues)
• Develop and maintain applications as and when needed
• Review plan and testing of disaster data recovery program
• Implement new software / program for systems and applications or perform changes according to the installation procedures provided by the vendor after testing
• Assist to monitor that policies and standards are compliant
• Coordinate Service Request logged by users, investigate or analyse the Service Request upon receipt to identify issues and liaise with Business User on Requirement Gathering
• Perform System Integration Test (SIT) and conduct first level User Acceptance Test (UAT)
• Assist in annual exercise for Penetration Test
• Any other ad-hoc duties as assigned by supervisor

Requirements

• Min Diploma Holder in IT related field
• Min 1 year of relevant experience in Application support functions

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

5.5 days office hours

$10/hr (CFS - no CPF)

Job Scope

* Assist in registration

* Scheduling of appointments and handling enquiries

* Guiding of patients on where to change and procedures

* Assisting nurses and radiographers on duty

* Might need to help with toileting duties in the event immobile patients need help during their time in department.

Job Requirements:

• able to start work immediately or on short notice
• able to commit to the working hours
• minimally a GCE 'N' Level holder

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Location: Tanjong Pagar

Working hours: 9am - 6pm (Mon - Fri)

Date: 9 Jul to 22 Jul (10 days)

Salary is prorated according to timesheet submitted

Job description:

• Answer customer enquiries received via hotline
• Resolve investors’ written queries through multi-channel customers’ platform, including emails and live chat
• Resolve or manage escalation matters
• Be an advocate for digitalization to educate & guide the investors to self-serve options to facilitate the transactions or service functionalities
• Liaise with other units to provide appropriate or customize solutions to these value clients
• Complete ad-hoc assignments as required

Requirements:

• Experience in delivering premium quality standard to retail & corporate investors
• “Can-do” attitude and a team-player
• Strong critical thinking and problem solving ability

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

The Opportunity

• Opportunity to work at a reputable company
• Salary: Up to $11/h
• Location: Space@Tampines
• 6 months commitment
• Working Hours: Monday – Friday (10AM-7PM)
• No Experience is welcome – training is provided

The Job

• Assist customers in choosing the right rental vehicle
• Convert inquiries into bookings and handle reservations
• Provide information on vehicles, rental policies, and insurance options
• Manage rental agreements and administrative tasks
• Offer additional products and suggest related options
• Maintain customer relationships and address concerns promptly

The Talent

• Min. N-level
• Sales/ Customer Service experience is a PLUS!

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or send your resume to [email protected]
• *Only shortlisted candidates will be contacted.

salary: $2700/mth

Mondays - Sundays, any 5 days

8:30am - 6pm

Job Description:

• To visit newly admitted patients and to ensure patient’s confidentiality at all times.

• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints

• To be able to provide service recovery for potential feedback/ complaints that are addressed

• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix

• Escalate crucial issues to Service Executive if beyond scope for service recovery

• Report and track patients whom service recovery has been provided to

Job Requirements:

• Able to start work immediately or on short notice
• Minimally GCE 'N' Levels holder or equivalent

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI.

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

Role Overview:

We are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. In this role, you will be responsible for ensuring our clients receive exceptional support and guidance, driving product adoption, and fostering long-term relationships. Your goal will be to help our clients achieve their business objectives and maximize the value they derive from our solutions.

Key Responsibilities:

Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Conduct regular check-in meetings, business reviews, and training sessions to ensure alignment, address concerns, and drive adoption and satisfaction.

Product Knowledge:

• Develop an extensive understanding of our software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

User Support & Guidance:

• Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.
• Develop and execute comprehensive success plans tailored to each client, outlining objectives, milestones, and strategies for achieving desired outcomes.

Customer Advocacy:

• Serve as an advocate for clients within the organization, championing their needs and feedback to drive product enhancements and improvements.
• Identify opportunities for customers to proactively act as advocates (e.g., testimonials, case studies).

Collaboration:

• Collaborate effectively with internal teams such as Sales, Product, Delivery, and Support to ensure seamless implementation, onboarding, and ongoing support for clients.
• Share feedback and information on local trends, including competitor insights, customer needs, sales, product, and marketing information.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Excellent interpersonal skills, maintaining a positive demeanour and outstanding communication abilities.
• Ability to work independently and remotely, managing multiple tasks and priorities with ease.
• Familiarity with CRM software and other relevant tools.
• Passionate about working with customers and dedicated to exceeding their goals.

• Competitive salary and bonus scheme
• Private medical insurance
• Paid time off and flexible working culture
• Opportunities for rapid career advancement
• A dynamic and inclusive company culture
• Access to the latest technology and tools for personal development
• Comprehensive onboarding program for new employees
• Employee recognition programs for outstanding performance
• Participation in industry conferences and events
• A supportive environment that encourages innovation and creativity

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment
• A collaborative and flat company culture
• Comprehensive private health insurance
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it's safe to travel!)
• Cross-cultural team bonding/networking
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.