Total 45,424 Customer Service job vacancies in singapore

Job Purpose:

Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be

responsible for assessing their call quality and providing feedback to attain maximum

customers’ satisfaction. Your goal is to achieve excellent performance from your team that will

bring sustainable business growth.

Job Description:

 Assist in the formulation of KPIs targets for individuals and teams

 Assist in training new call centre agents and ensure agents are well prepared for their calls

 Develop training documents that supports call centre operations

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Overview:

The Warehousing Manager is responsible for overseeing all aspects of the warehouse operations. This role involves managing inventory, ensuring efficient storage and distribution of materials, coordinating with suppliers and internal departments, and maintaining a safe and organized warehouse environment.

Job Description:

● Implement and utilize warehouse management systems (WMS) to track the available stock of

materials in the warehouse and to automate material kitting process to provide real-time

visibility into the status of the materials to help streamline the material distribution process.

● Generate material kitting work orders by gathering and organizing all the necessary materials

required for a specific work order or job based on the Bill of Materials received from the site

team. These orders specify the quantity and types of materials required for a particular job.

● Organize the warehouse in a way that facilitates efficient material picking.

● Inspect incoming materials for quality and quantity, ensuring they meet the required

specifications.

● Communicate effectively with suppliers and vendors to manage incoming materials.

● Oversee warehouse operations, including receiving, storage, and organization of materials in

the warehouse.

● Implement measures to prevent damage to materials during storage and handling.

● Optimize warehouse layout and storage to maximize space utilization.

● Implement effective storage system to facilitate efficient storage and proper handlings of

materials.

● Coordinate with Logistics and site teams to ensure a smooth flow and timely delivery of

materials to-and-fro the warehouse and project site.

● Monitor and track the movement of goods within the warehouse.

● Maintain accurate and up-to-date documentation related to inventory, transactions, and

warehouse operations. Conduct regular inventory audits to ensure accuracy.

● Generate reports on key performance indicators (KPIs) related to warehouse operations.

● Enforce safety procedures and guidelines to maintain a secure working environment.

Job Requirements:

● Minimum 5 years' relevant work experience.

● Bachelor's degree or Diploma in Logistics, Supply Chain Management, Business, or a related

field.

● Proven experience in warehouse or logistics management.

● Relevant working experience in a manufacturing environment is an added advantage.

● Strong knowledge of inventory management systems and warehouse software.

● Excellent organizational and leadership skills.

● Knowledge of safety regulations and best practices.

● Excellent leadership, communication, and interpersonal skills.

● Ability to work in a fast-paced and dynamic environment.

We are searching for a highly motivated Food Service Operations Manager to lead our team and ensure the smooth, efficient day-to-day operations of our food service establishment.

Responsibilities:

• Oversee all aspects of food service operations, including food preparation, service, and inventory management.
• Develop and implement strategies to ensure exceptional customer service and satisfaction.
• Create and manage staff schedules, ensuring adequate staffing levels to meet customer demands.
• Recruit, hire, train, and develop food service staff.
• Maintain a safe and clean work environment adhering to all health and safety regulations.
• Manage food cost controls and ensure efficient inventory management.
• Develop and implement menus that meet customer preferences and budget requirements.
• Resolve customer concerns and complaints promptly and professionally.
• Prepare and maintain accurate records of sales, inventory, and labor costs.
• Collaborate with other departments to ensure a seamless dining experience.

Requirements:

• Minimum 2-5 years of experience in food service management.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to manage staff effectively and motivate a team.
• Excellent organizational and time management skills.
• In-depth knowledge of food safety regulations and safe food handling practices.
• Proficiency in food service software and point-of-sale systems.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits:

• Competitive salary range of $5,500 to $9,000 per month, commensurate with experience.
• Competitive benefits package.

Summary:

• Basic + OT + AWS + Bonus + Allowance
• No related experiences needed, training will be provided
• Company with great career prospect

Job Scope:

• Assemble of machines from scratches/parts into a complete set
• Overseeing preventive maintenance jobs such as troubleshooting, installation, testing, calibration, monitoring etc
• Support the running of production in the module and ensure the readiness for production
• Other duties assigned

Requirements:

• Candidates with Mechanical / Mechatronics / E&E or ANY Engineering working background are welcome to apply
• No experience needed, training will be provided

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

Customer Support Executive (Video Analytics)

Responsibilities:

- Customer and Site Management:

o Act as the primary liaison for customers and sites.

o Conduct maintenance and daily checks on deployments, troubleshoot issues and escalate matters to the CTO.

o Collaborate closely with customers to comprehend their technical needs and provide customized solutions.

o Offer ongoing technical guidance, support throughout the deployments by understanding the users’ pain points and recommending solutions to address them.

o Conduct training sessions and workshops to educate customers on the utilization of Ailytics’ products and technologies.

o Ensure customer satisfaction and retention.

o Monitor and report on key customer success metrics.

o Willingness to travel to customer sites as required.

- Physical Deployment of Video Analytics solutions:

o Deliver and install hardware to integrate Ailytics’ Video Analytics solutions into customers’ workflows and systems.

- Troubleshooting:

o Troubleshoot and resolve technical issues to ensure customer satisfaction.

- Platform Administration:

o Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.

- Cross-functional collaboration:

o Coordinate internal resources to address customer requirements effectively.

o Work collaboratively with internal teams to enhance the overall customer experience.

o Provide constructive product feedback and suggestions to Ailytics’ technology team.

- Documentation:

o Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.

- Mentor for Interns:

o Provide guidance to interns on efficient and effective practices in daily tasks.

o Impart knowledge and experience in implementation of Video Analytics solutions and customer management to ensure customer satisfaction.

- Keeping current:

o Stay informed about the latest industry trends and technologies to enhance customer success strategies.

Requirements

- Willingness to learn

- Demonstrated resilience learning/executing

- Demonstrated experience in a customer success or account management role.

- Proven background in technical support roles.

- Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.

- Excellent communication, interpersonal, and problem-solving skills.

- Strong project management and organizational skills.

- Familiarity with Project Management software (like Jira, Confluence) and customer success metrics.

- A service mindset with a passion for working with technical customers.

- Customer-first mentality with a high dose of empathy.

- Self-starter, growth mindset, and able to work cross-team.

Why work at Ailytics?

- Join Ailytics in transforming the industrial sector with AI-powered solutions.

- A fun team to be in, with high standards and a culture of transparency and collaboration.

- Flexible working arrangements such as choice of location, and async work environment.

- Constant training and coaching on Video Analytics solutions and its impact.

- Be part of a lean and fast-growing team tackling an ever-expanding market locally and abroad.

- You will be stretched and given career opportunities to grow laterally and vertically.

Job Description:

• Deliver quality customer service to all guests.
• Welcome each guest promptly and courteously, offering a warm smile and positive body language.
• Efficiently and accurately take food and beverage orders, confirming them with guests and providing estimated service times.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner.

Requirements:

• Previous experience in a similar role is preferred.
• Familiarity with restaurant operations and customer service.
• Neat and professional appearance.

Additional Information

• Working Location: CBD
• 5-day work week, Monday to Friday.
• Performance Incentive and Variable Bonus.
• Annual Leave from 14 days
• Up to 50% Associate Dining Discounts at Group Properties
• Referral Incentive of S$300

Responsibilities

• Ensure consistent quality of service as per service level agreements.
• Efficiently manage inbound and outbound logistics planning with warehouse operations.
• Interface with stakeholders in EMEA, NA, and APAC regions.
• Oversee Conveyor and AMR automation for productivity improvement.
• Maintain performance statistics and accurate records of all operational documents.
• Ensure efficient and timely processing of paperwork, meeting compliance requirements in the exporting country.
• Safely and timely move freight using appropriate forecasting methods.
• Manage day-to-day Transport Management System (TMS) operations.
• Act as the subject matter expert for EWM (Extended Warehouse Management) and WM (Warehouse Management).
• Track and trace consignments.
• Ensure efficient and effective warehouse operations to meet departmental objectives.
• Maintain high performance levels for product delivery.
• Work with global stakeholders to ensure timely and accurate delivery of goods.
• Lead Lean Projects to improve operational productivity and reduce costs.
• Ensure customer orders are picked, packed, and shipped accurately and promptly.
• Ensure all consignments are picked up by the transport company on time.
• Lead, coach, train, and mentor direct reports, providing career development opportunities through training and quality management.
• Maximize cost-effectiveness with selected service providers and achieve set KPI targets contributing to OTIF (On Time In Full) targets.
• Prepare and analyze management and financial reports, budgets, expense reports, and department forecasts.

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Job Responsibilities

• Perform equipment inspections to identify potential problems and safety concerns
• Perform diagnostic troubleshooting and failure analysis on all components and systems of the equipment.
• Isolates equipment malfunctions.
• Replace and/or repair faulty components and systems on equipment.
• Perform corrective and preventive maintenance to ensure that equipment continues to run according to manufacturer's specifications
• Maintain parts and supplies needed for job completion
• Maintain company vehicle cleanliness and ensure vehicle is in safe operating condition
• Maintain a culture of safety & participate in all safety meetings
• Responsible for properly and accurately filling out all job cards in service CRM
• Responsible for maintaining a clean and safe work area
• Responsible for maintaining all tools are in safe working conditions
• Picks up parts and performs other tasks as assigned
• Return un-use parts to the service coordinator/CSS
• Return faulty parts to the workshop team leader
• Complete basic and advanced technical training as assigned
• Support junior technician at the field when they are having issues in troubleshooting
• Handle more complex job orders

Job Requirements

• Min ITE graduates in Automotive Engineering
• Min 5 years of relevant experience
• ITE graduates with no experience are welcome to apply
• Possesses class 3 driving license
• Able to read and understand electrical and hydraulic schematics
• Familiar with hand and power tool operation
• Have experience in handling electrical/electronic systems and hydraulics and internal combustion engines
• Able to use desktop and mobile PCs
• Willing to work at Loyang
• Willing to work for 5.5 day work week

Job Description

• Review of purchase requisition raised, and liaise with the relevant sales team members.
• Sourcing competitive bids from qualified suppliers and negotiate with them over commercial and delivery terms.
• Prepare commercial evaluation & make recommendation to the sales team based on the best value for money quotation.
• Process order, follow up status.
• Maintain accurate and complete procurement documentation records.
• Liaise with vendors on item supplied, specifications and certifications (if required).
• Prepares updated reports on activities, and other task assigned by Management.

Requirements

• Diploma in Engineering / Business administration / Supply Chain Management.
• Minimum 1-2 years’ experience or good track record working in similar industry.
• Preferably having past working experiences in sourcing industrial products.
• Confident and possess good negotiation skills.
• Independent, discipline, able to handle high volume of PR efficiently, maintain high quality of work under competitive working environment.
• Sound understanding of incoterms and logistic.
• Preferably has ERP experiences but not mandatory.
• Proficient in Microsoft Office.
• Remuneration package is commensurate with qualification & experience.

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Responsibilities and Duties

• Hiring, training, coaching and leading the team of customer service officers to provide excellent service to customer via multiple channels
• Leading team meetings, conducting one-to-one session to better understand problems and needs of individual staff then formulating plans that help enhance individual officers performance
• Establishing team and individual KPIs to evaluate and manage staff performance to achieve desired individual service level
• Identifying skill gaps and planning/conducting training as and when needed
• Resolution of customer feedback, requests and complaints that cannot be handled by junior customer service officers
• Ensure optimized manpower through leave rostering and recruitment
• Working with other departments to ensure customers’ needs are fulfilled timely and efficiently
• Regular review of work flow and process to ensure smooth daily operations
• Driving sales by training and delegating tele-sales activities and conducting analysis of post-sales promotions efforts
• Preparing reports that analyse productivity of individual and overall customer team to drive continuous improvement of processes leading to higher customer satisfaction
• Other routine administrative duties such as report of new customer creation, monthly update of item status, price change update and related duties

Job Requirements

• Keen eye for details
• Able to work well under pressure in a fast pace environment
• Customer focused and service oriented
• Result driven and experienced in change management
• Strong in team leadership and work prioritization
• Advance knowledge of Microsoft Office, including excel use of pivot tables and lookup functions

[Order Number: 401257]

Responsibilities

• Order and Invoice Management: Create purchase orders, invoices, packing lists, and complete customer/vendor registration.
• Shipment Coordination: Verify shipment details, coordinate with departments and carriers, and manage payment arrangements.
• Financial Tracking: Monitor account receivables/payables and inbound/outbound deliveries.
• Inventory Management: Track inventory levels, conduct stock takes, and report on status.
• Office Supplies: Source, purchase, and maintain office supplies.
• Administrative Tasks: Coordinate meetings, appointments, and perform clerical duties.
• Ad-hoc General Affairs: Transport and Accommodation booking, handle office maintenance matters and provide HR admin support

Requirements

• At least 1 year of Sales Coordinating/Sales Support experience.
• Proficiency in MS Word and Excel is required.
• Candidates with knowledge and/or experience in operating ERP system are preferred.
• Proficiency in Mandarin language to process mandarin documents and liaising with Mandarin-speaking stakeholders.

We regret that only shortlisted candidates will be notified.
However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Yap Zia Xin
EA Personnel Reg. No.: R22109263
EA Licence No.: 07C5771

The Centre for Digital Enablement (CoDE) drives initiatives within SIT. It works with various stakeholders, both internal and external, in upskilling digital literacy across the organization through literacy programmes and digital innovation projects in relation to the Digital Learning Spaces (DLS).

The Assistant Manager will be part of the curriculum team responsible for the development and delivery of digital literacy programmes to students and academic staff as part of the institutional drive towards digitalization. He/ She may also participate in and manage student projects which includes mentoring and facilitating student learning during the project.

Key Responsibilities

E‐Learning Development

• Design and develop e‐learning content aimed at effective knowledge transfer and retention.
• Manage project requirements, stakeholders, and supervise student developers and/or manage vendors to ensure the timely delivery of content and resources.
• Administer the e‐learning assets and assist on the setting up of course sites in the Learning Management System (LMS).

Collateral Design & Publicity

• Design and create collaterals or materials for CoDE’s programmes and initiatives.
• Design and create compelling publicity materials, including eDMs, to promote CoDE’s events and initiatives.
• Design and create CoDE’s newsletter and administer CoDE’s SharePoint site to keep stakeholders informed and engaged.

Events Coordination

• Plan and manage various events hosted by CoDE, such as talks, workshops, and hackathons.
• Coordinate logistics, including venue booking, speaker arrangements, attendee registration, post‐event reporting, etc.

Job Requirements

• A diploma or degree in learning/instructional design, multimedia design, educational technology, or a related field.
• Preferably 2 or more years of relevant working experience in learning/instructional design, multimedia design in an education setting, or similar.
• Proven experience in designing and developing e‐learning content, preferably in a corporate training or educational setting, and managing e‐learning projects from conception to completion, including stakeholder engagement and project coordination.
• Proficient in e‐learning authoring software, such as Articulate Storyline360, iSpring, or similar.
• Proficient in multimedia production software such as Adobe Creative Suite (e.g., Photoshop, Illustrator, Premiere Pro) for creating engaging visual and interactive content.
• Familiar with learning management systems (LMS) and experience administering elearning assets on such platforms. Familiarity with Brightspace (D2L) Learning Management system will be an added advantage.
• Good interpersonal skills and ability to work independently, as well as within a team.
• Ability to manage multiple projects and meet deadlines, while maintaining quality standards.
• Inquisitive, organised, and meticulous, with the ability to navigate quickly through an evolving environment.

The successful candidate will be offered an 11-months contract.

As an Asst Manager in Operations (Surgery), you will provide operations and administrative support to the department in managing the delivery of hospital-defined strategic goals and initiatives on clinical/development services through assistance on project management activities and oversight of patient workflows. The scope includes working as a team to propose strategies and policies on operational processes, workflow design, financial assessment, data collection and analysis. The role would include secretariat duties for assigned committees related to the projects undertaken by the department.

For Project Management:

• Assist stakeholders in implementing projects that support the hospital's strategic plans in clinical/development services
• Assist in the monitoring of work plan to ensure proper deployment of resources and KPI tracking
• Assist in communications and liaison with stakeholders
• Assist in financial justification of projects and track the projects' expenditures and savings

For secretarat duties:

• Provide full administrative support to ensure meetings are effectively organised and minuted
• Liaise with Chairperson to plan required meetings, receive agenda items from committee members, circulate agendas and reports, circulating of approved minutes and checking and follow through to certify that agreed actions are carried out
• Maintain effective records and administration by keeping up-to-date contact details, filing minutes and reports, keeping a record of its activities and tracking of future activities and timelines
• Uphold requirements of governing documents such as standard operating procedures and work instructions
• Ensure actions assigned by the committee to appropriate individuals are effectively followed through
• Serve as a central point for disseminating inter-cluster/inter-departmental communication

Requirements

• Min a Bachelor's Degree in any discipline
• Minimum 5 years' relevant work experience
• Experience with practical aspects of hospital operations is an added advantage
• A team player, ability to exercise initiative, manage pressure, multi-task and work independently in a fast-paced environment
• Meticulous and analytical, posseses good organisational and co-ordination skills as well as good interpersonal and communication skills

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: (Assistant) Operations Manager

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

• Follow up and support residents’ engagement (pre-call, post call notes)
• Foster and engage direct feedback and through relationships with residents, channelling them back to management as actionable insights
• Ensure operations are smooth include delivery of messaging, sales, customer service and business reporting
• Other adhoc duties as assigned

Requirements:

• Min Diploma with 2-3 years of customer service experience

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Summary: The CX team member will act as a change advocate and execute on the Customer Experience strategy to strengthen customer advocacy across the organization, work closely with cross-functional teams to drive and progress towards a consistent and positive customer experience across all customer touch points, and promote the use of customer / distributor research and contribute to the maturity of insights capabilities.

Job Responsibilities: Demonstrate collaboration and influencing skills to embed customer centricity across key functions within the company; optimize existing operations, governance and reporting while driving continuous improvement for all episodes; champion a data-driven approach to influence business decisions by correlating customer and distributor experience data to other internal data to create actionable insights; collaborate on key digitization initiatives to create alignment across teams to deliver on an enhanced omnichannel customer experience; support customer / distributor immersion activities to achieve best business outcome and track delivery of ROI; stay current with industry trends and local regulatory requirements affecting customer lifecycles and make necessary improvements to customer journey to maintain a competitive edge.

Skills:
∙ Proven and progressive experience in customer experience or insights roles, preferably in a highly regulated industry
∙ Understanding of statistical methods to facilitate targeting, segmentation, revenue generation, retention and marketing campaigns
∙ Analytical mindset with the ability to translate data into actionable insights
∙ Experience of managing and delivering results with third party vendors
∙ Experience with customer experience management software and tools
∙ Experience working with Agile methods
∙ Excellent communication, influencing, presentation, and interpersonal skills
∙ Quick learner: Must be able to quickly gain a high level understanding of the technical and business domains of the teams within the company to provide a shared service

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599