Total 45,779 Customer Service job vacancies

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

• To manage end-to-end process of programme information/promotional material deliverables and metadata to clients after the conclusion of sales.
• This involves working with various stakeholders across the organisation and external stakeholders in the course of programme material collation.
• To ensure programme material collated are of required standard and to resolve and find solutions to rectify issues when necessary.
• To resolve issues with video team when clients encounter video problems.
• This role involves direct liaison with both clients and internal/external stakeholders to troubleshoot and resolve the issues for programme information/promotional material and video files.

• A Diploma in Mass Communications and/or Marketing or a relevant discipline.
• 2 to 4 years of related experience in a Sales Support or Marketing Support role.
• Basic technical knowledge of video files an added advantage.

Responsibilities:

• Standardize and develop necessary guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.
• Responsible in tracking all incidents and service request /change requests logged by users in line with the agreed SLAs
• Providing level 1 technical support and helpdesk email enquiries to external users and proactively identify and manage potential problems and address enquiries to meet client satisfactions.
• Be an escalation point for all the requests and issue resolution
• Establish ITIL best practices through the entire service desk support processes.
• Work effectively and closely with Ops-Leads and Service Delivery Manager and carry out ad hoc IT operation assignments and tasks arise from projects or day-to-day operation.

Requirements:

• Familiar with MS365 esp. Word, Excel and Outlook
• Service oriented personnel that can handle high-pressure environment

Job Description

• - To train and lead a small group of Technician in trouble shooting, servicing and commissioning of Industries control system like Inverters, PLC, POD, Motors & DCS system
• - Understudy company's product and generate training procedure for both in-house Technician & customers
• - Assigning Technician's daily responsibilities and up keep of the workshop facilities and equipment
• - Assist customer service in any Technical related issue
• - Attending field related servicing or trouble shooting assignment

Requirement

• Only Singaporean need to apply
• - Diploma or Degree in Electrical or Electronic Engineering
• - Preferable with 1 - 2 years working experience in related industries with knowledge in PLC & Inverters trouble shooting skills
• - Possess good analytical & logical thinking skill
• - Good working attitude with Interpersonal Skill
• - Able to travel overseas with short notice and able to work under adverse situation or conditions.
• - Team Player & able to work with management in uniting the Engineering Team to fulfil company's objective

• Taking order
• Serving food & beverage to guest
• Ensure cleanliness of restaurant
• Any other ad-hoc duties as assigned

Requirements:

• Location: Suntec
• Working hours: 5 days work week, split shift
• Comfortable to work on weekends & PH
• Able to start work immediate or on short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Wong See Yun

EA Reg ID: R21100918

EA Licence No.:19C9603

Responsibilities

- Trouble Shooting Of Inverters, PLC & UPS System

- Execute Overhaul & Repair Works

- Installation & Commissioning Duties

- Willing to perform hands on work & travel overseas

- Have logical analysis skill and able to work independently with minimum supervision

Requirements

- Only Singaporean need to apply

- GCE 0 Level, Nitec, High Nitec or ITE

- 'Added advantage if with Mechatronics, Electrical & Electrical Knowledge

- Good working attitude and able to exercise initiative

- Able to travel overseas with short notice and work irregular hours - Must be a team player with good interpersonal skill

Job Scobe :

1. Assist counter to answer phone and do sales record.

2. Arrange customer for queue and appointment.

3. Daily shop cleaning

4. Updated daily slaes record

Employee Benefit:

1.Annual Leave incresement follow as per mom start from 7 day / years

2. Annual Leave may only bring doen a year

Responsibilities :

• Attending phone calls / enquiries emails
• Preparing Quotations / Purchase Order / Invoices / Delivery Orders / Data Entry / Filings, etc
• Provide customer service activities, attending to customer's queries and feedback
• Liaise with customer and Engineering department
• Handle daily operation documentation and provide administrative support
• Responsible for arrangement of local and overseas couriers services / air freight / sea freight
• Co-operation with suppliers and forwarder on Incoming & Outgoing shipments
• Prepare minutes in meeting and monthly reports
• Any ad hoc duties required

Requirements :

• Minimum GCE 'O' / 'N' / NITEC / Diploma / Degree Level or equivalent with relevant work experiences
• Welcome for Fresh Graduate
• Proficient in MS Office Applications
• Positive attitude, organized and able to multi-tasks
• Self-motivated, structured, analytical, pro-active, well organized and able to work with minimal supervision
• Good team player with initiative & self-discipline and able to interact with all levels
• Excellent communication and organization skills

*Provide support and quality customer service to clients.

*To assist on customers / suppliers’ inquiries via phone call or email promptly.

(Liaise with different party for shipment delivery schedules)

*Manage telephone enquiries in a professional manner.

*Take note of customers' requests and follow-up actions to fulfil customer's request

*Work and coordinate with customers for shipment delivery schedule

*Handle client complaints and take appropriate action to resolve them.

*Maintain and update customer’s records.

*To upkeep and file related documentations on time and accurately.

(E.g. delivery orders, shipping documents, boat vouchers and transaction records are well-maintained. etc).

*Maintain a good relationship and rapport with vessel crew, officers and representative.

*To perform other job-related functions as and when necessary as directed by Superior.

Job Requirements

*Minimum O level/Diploma or any other equivalent.

*Fresh graduates are welcome to apply.

*Possess good interpersonal, communication skills and able to work independently.

*Passion for customer service and a good team player.

*Training will be provided.

*Singaporean/ PR/ Malaysian are welcome.

Job Highlights

• Permanent Role
• Great Opportunities for Learning and Career Growth
• Competitive salary package: Variable Bonuses, Yearly Increment, Transport Allowances, etc

Please submit your resume to [email protected] and only shortlisted candidates will be contacted.

Recruitment Consultant (WFH, Remote Support)/ Freelancer

Calling for Supermoms, Superdaddy, Superhero YOU!

YES! You are THE ONE! We are hiring Independent Recruitment Consultants (WFH) who are keen to take on flexible-work arrangement recruitment role. We want you and we would like to journey with you to help you achieve your next career purpose that commensurate with an attractive benefit/ Commission and an integrated work life harmony.

Come, join our Team!

Interested applicants, we are waiting for you… wait no further and send over your MS word resume over to jeline@starcareerconsulting.com. NOW!

Job Requirements

· Good track record in Recruitment Life Cycle

· Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage

· Min. 2 years of Recruitment experience

· Able to communicate effectively and professionally

· Confident and pleasant personality

· Good in coordination and liaison work

· Enjoy engaging with people

· Able to work independently and as a team

**Incumbent must be CEI Certified or willing to go for the CEI course

Yong Zhehan @Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

*Provide support and quality customer service to clients.

*To assist on customers / suppliers’ inquiries via phone call or email promptly.

(Liaise with different party for shipment delivery schedules)

*Manage telephone enquiries in a professional manner.

*Take note of customers' requests and follow-up actions to fulfil customer's request

*Work and coordinate with customers for shipment delivery schedule

*Handle client complaints and take appropriate action to resolve them.

*Maintain and update customer’s records.

*To upkeep and file related documentations on time and accurately.

(E.g. delivery orders, shipping documents, boat vouchers and transaction records are well-maintained. etc).

*Maintain a good relationship and rapport with vessel crew, officers and representative.

*To perform other job-related functions as and when necessary as directed by Superior.

Job Requirements

*Minimum O level/Diploma or any other equivalent.

*Fresh graduates are welcome to apply.

*Possess good interpersonal, communication skills and able to work independently.

*Passion for customer service and a good team player.

*Training will be provided.

*Singaporean/ PR/ Malaysian are welcome.

Job Highlights

• Permanent Role
• Great Opportunities for Learning and Career Growth
• Competitive salary package: Variable Bonuses, Yearly Increment, Transport Allowances, etc

Please submit your resume to [email protected] and only shortlisted candidates will be contacted.

Job Description:

• Set up, test and provide technical support for audio needs scheduled for virtual meetings and virtual events, including meetings that require both physical and virtual attendees, guests and participants.
• Attend, manage, mitigate, resolve, and report all disruptions relating to virtual events and meetings.
• Make sure all VC infrastructure's related hardware and software are operational at all times.
• Coordinate with and provide advice to users for all matters requiring video conferencing.
• Conduct daily inspections to ensure all venues are available according to events schedule.
• Take ownership in the management and maintenance of all VC and AV equipment and system to ensure no disruptions to virtual meetings and events in the 3 premises/locations.
• Perform troubleshooting and minor repairs to VC and AV requirement.
• Extract video recording from cloud or computer, label, edit, copy and store media in DVDs or servers.
• Retrieve recordings for the purpose of transcriptions, track inventory of VC and AV equipment and order supplies.
• Must be willing to travel to nearby venues (10 mins walk) from HQ when required.

Requirements / Qualifications:

• Minimum Diploma in IT related field
• Minimum 3 years of IT experience is preferred
• Minimum 1 year of experience in providing AV/ IT service to users
• Good interpersonal & communication skills
• Experienced in Freshdesk or Manage Engine (customer service software)
• Proficient in MS Office

Salary Range:

$2,000 to $3,000

Commitment Period:

- 3 years from Aug/Sept 2024 (subject to extension)

Working Hours:

• Monday to Friday (exclude Public Holiday) - 8.30am to 6.00pm (include 1 hour lunch break)
• Work during weekends (1 day per month, ad hoc) - 9.00am to 6.00pm (include 1 hour lunch break)
• Work after 6.00pm (ad hoc) to support night events

We regret only shortlisted candidates will be notified.

For more jobs, please see https://www.mlpc.com.sg/job-seeker/

ML Consulting Pte Ltd

EA License No: 91C2939

Perform routine tasks under the supervision of registered nurses in a Home Care Setting .

• Care for the health, well-being and safety of elderly.
• Deliver nursing care needs for elderly.
• Prepare and conduct programme activities for elderly.
• Update Individual Care Plans and relevant records.
• Look after clients’ personal care needs and cleanliness.
• Support caregivers and volunteers in caring for clients.

Job Requirements:

• Singaporeans Only
• Degree in Nursing
• MUST have at least 2 years Singapore working experience in Nursing Home / Day Care Centre
• Good communication and interpersonal skills.
• Possess a passionate disposition to care for elderly.
• Monthly $1800 inclusive of housing allowance

Check out Aber Care website for more details.

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Job Description & Requirements

• Coordinate the PT and OT to conduct therapy activities and exercises
• To run activities for Senior
• Assist with daily living activities for the senior

Requirements:

• Singaporeans Only
• Secondary Education/ HMI/ WSQ Certificate in Healthcare Support (Nursing Care)
• Preferably with relevant experience/ relevant certificates
• 5.5 Work Day

Check out http://abercare.sg/jobs-vacancies/ for more details

Interested applicants may email your updated resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Patient Service Associate / Enrolled Nurse / Clinic Assistant

Mon- Fri ： 9am-5pm , Sat : 9am-1pm

Location : Orchard

Salary : $2500-$3500

Tasks

• Assist doctors during the treatment and examination of patients.
• Assist in reporting or analysing of department's or clinic's statistics and data.
• Identify situations where patients require additional attention.
• Liaise with patients and other stakeholders to provide services to patients.
• Manage patients' feedback and enquiries.
• Monitor inventories of non-clinical items.
• Participate in quality improvement initiatives and projects.
• Participate in the execution of designated emergency response tasks.
• Perform basic clinical procedures.
• Perform bed bookings.
• Perform measurement of basic health parameters.
• Perform patient registration and discharge.
• Perform payment collection procedures, insurance billings procedures.
• Prepare consultation rooms.
• Prepare patients for physical examination or minor procedures to be performed by doctors.
• Prepare patients' records and documentation pre- and postconsultation and procedures.
• Provide financial counselling to patients.
• Provide patient and caregiver education where necessary.
• Provide post-consultation instructions where necessary.
• Reconcile daily monetary transactions.
• Schedule appointments for patients.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Sales Support Admin (Billing)| 5 Days | Boonlay | Training Provided (P)

Working Hours: 8.30 am - 6.00pm (Mon to Fri)

Location: Boonlay

Salary: $2200

Duties & Responsibilities:

• Responsible for accurately handling data entry tasks, creating job records, and managing billing processes.
• Communicate effectively with different departments and customers to ensure timely submission of required documents.
• Thoroughly verify calculations and match contract details to ensure accuracy in agreed rates and chargeable weights.
• Ensure timely creation and updating of ad-hoc shipment records to facilitate smooth operations.
• Maintain accuracy in all tasks to minimize disputes and discrepancies in billing and documentation.
• Perform general administrative tasks as needed, contributing to the overall efficiency of operations.
• Handle any additional duties or tasks assigned by management to support departmental goals and objectives..

Requirements:

• Possess relevant experience in billing support
• On-job training will be provided

Interested applicants are strongly encouraged to send in your resume or WhatsApp wa.me/6583482126 for more details ***

To apply, please put in your details as below:

Job Applying : Sales Support Admin (Billing)

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy). You acknowledge that you have read, understood and agree with the terms in our privacy notice.

ELITEZ PTE LTD | EA 16C8004

TSAI PEI HUA PENNY | R1988862

Job Description

e2i’s Career Centre is one of the key national nodes where jobseekers seek new opportunities and work towards being employed and employable. We are currently building our career and jobs centre operation team. Specific to the role, as a Specialist, you will be an integral part of the Career Centre operations, which runs the day-to-day activities and events of the career centre.

Your responsibilities include:

• Harmonizing processes across all career and jobs centres
• Have good understanding of the current employment landscape and the openness to find out more about current employability trends
• Ensuring that our data from various data sources are managed well, the collection process is streamline and accurate
• Prepare information in a reporting format for sharing with management to make decisions which will impact the lives of jobseekers who use our services
• You would need some experience dealing with clients as you would also liaise with internal and external stakeholders on career centre related queries
• Willing to be deploy to do career centres check at different touchpoints
• Able to work across-teams to manage events/activities deployment and tracking of masterlist
• Assisting in the cleaning and keying of data, and tracking of clients’ cases into case management system
• Creating solutions for process improvement in the provision of career services

Job Requirements

• Driven, result oriented and able to work independently.
• High proficiency in using systems, Microsoft Office tools, such as PowerPoint & Excel to analyse & present data.
• Meticulous, innovative and able to adapt to change – in the workplace and employment landscape.
• Team player with strong interpersonal, writing and communication skills.
• Able to relate to all levels of jobseekers/working people and cultivate a strong relationship with partners and stakeholders on career services matters.
• Able to work in a fast-paced environment and deliver the work within tight deadlines.

Only Singaporeans may apply.

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates

Job Highlights

• Friendly Working Environment
• Well Established Organizations
• Basic UP $2800 + Bonus

Summary

• Public/Private Healthcare Institution
• Stable Career Progression
• Full-time Benefits Entitlement (AWS + VB + Yearly Increment)
• Up to $2800
• Islandwide Location

Responsibilities

• Attend to all patients' enquiries (telephone and walk in) promptly and courteously
• Register patients for appointments and/or walk in treatment
• Discharge patients (medicine, payment collection, scheduling of next appointment etc)
• Call patients for follow-up whenever required
• Record and file documents in accordance with SOP
• Cashiering duties

Requirements

• Good communication and interpersonal skills.
• Proficient in Microsoft office applications.
• Service-oriented and passionate to work in the healthcare industry

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Gao Shan (Jane)

Registration Number: R23118568

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Responsibilities:

• Take the lead and participate in the development and maintenance of software for equipments.
• Lead and particiapate in the coding, testing, and debugging phases of the developed software.
• Lead a team in the maintenance, review, and improvement
• Assist in defining the architecture of new designs and produce technical documents
• Engage with customers to understand requirements and create specifications.

Requirements:

• Min Diploma in Electrical/Electronic Engineering, Computer Science,or it's equivalent
• At least one year related working experience
• Demonstrate proficiency in Visual C# programming with WinForm applications
• Display familiarity with Modbus, EtherCAT fieldbus protocols, Winsock, and serial communications
• Exhibit familiarity with PLC programming (e.g., Omron) and various motion systems (e.g., IAI, ADLink).

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Service Technician

Working days: 5.5 days

8:30am - 5:30pm (Mon to Fri) // 8:30am - 12:30pm (Sat)

Woodlands Link

$2000 - $2600 (depending on number of years of experience)

Job Responsibilities

• To provide on-site service of equipment sold
• To set up and installed newly sold equipment
• To provide a weekly update on the jobs done to Manager

Job Requirement

• Candidate must possess at least Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent
• Driving license (class 3 preferred)

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Responsibilities:

• Supervise the daily operations of the Customer Service Team to ensure customer satisfaction.
• Address and resolve problems efficiently to uphold excellent service standards in product delivery.
• Coordinate with internal teams regarding inventory and pricing.
• Offer training and mentorship to enhance the customer service team's skills and uphold high service standards.
• Monitor team performance and foster team cohesion.
• Liaise with customers, vendors, and partners in daily business activities.
• Collaborate with Sales Teams to enhance company sales.
• Compile and present monthly performance summaries for the department.

Requirements:

• Diploma or bachelor’s in business management or similar.
• At least 5 years of experience in a supervisory role
• Good communication skills, interpersonal, and influencing skills.
• Able to lead a team
• Knowledge of ERP/NAV systems is a plus.
• Experience working in Food Industry is an advantage

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Brief Description
Reporting to the Centre Executive, the incumbent for Administrative Executive position provides full administrative support for BCARE Active Ageing Centre.

Job Responsibilities - The job responsibilities for this position include:

I Administration

1. Maintain the database and attendance records of members and volunteers.

2. Coordinate on submission of reports to government agencies.

3. Set up an effective and efficient record-keeping and information-retrieval system.

4. Petty cash administration.

5. Prepare monthly bilingual Active Ageing Programme - Activity flyer and schedule. Simple translation work is needed.

6. Attend to the Alert Alarm System (AAS) when necessary and update AAS recording to government agencies.

7. Support and update seniors with Information & Referral resources when necessary.

8. Assist in minutes-taking for monthly staff meetings and obtain quotations when necessary.

II Operations and General Maintenance

9. Coordinate schedules and assist in liaising for general repair, maintenance and upkeep of the Centre e.g. air-cons, office and IT equipment, housekeeping and storerooms.

10. Assist in organizing storage space of the Centre, replenishing housecleaning items and office stationery.

11. Update and maintain Asset Register, ensure the safe-keeping of equipment and other important documents.

III Others

12. Participate in other BCARE events and projects when required.

Only shortlisted candidates will be notified.

Responsibilities:

• Main point of communication between the company and clients. Handle first level enquires, primarily incoming calls through hotlines or other channels such as email and webchat.
• Provide information on services and sample collection requirements for onboarded clients.
• Arrange sample pick up at location as requested by clients.
• Provide information on when and how test results will be available.
• Assist customers with product or service-related questions, issues, and requests.
• Coordinate and ensure new client are created accurately.
• Assist delivery of laboratory results as needed by company or clients.
• Communicate delivery of results to healthcare providers following lab protocols and privacy regulations.
• Accurately update and maintain patient and client information in the healthcare company's database.
• General Administrative tasks relating to Client Service.
• Follow-up and/or notify clients of any rectification and rejection as required by the company.
• Clarify and notify clients of any matters as required by the company.
• Address and resolve client complaints or concerns promptly and professionally, aiming for first-contact resolution.
• Escalate complex issues to appropriate departments or management as necessary.
• Communicate and coordinate with all internal departments to ensure efficient flow of service and information.
• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Stay informed about the various diagnostic tests and services offered. Provide accurate and detailed information about our products or services.
• Understand client's needs and provide quick, accurate and satisfactory answers to their queries and concerns.
• Contribute to a positive customer experience and build lasting customer relationships. Proactively seek feedback to make improvements.
• Ensure adherence to company guidelines, healthcare regulations and service standards and requirements.
• Safeguard patient confidentiality and privacy (PDPA).
• Handle ad hoc duties as required.

Requirements:

• min. Diploma and above
• Possess 3-5 years prior working experience in customer care / client service functions.
• Possess excellent interpersonal and communication skills
• Team player and able to work independently as well.

Interested candidates please send your updated resume to:

[email protected]

Subject: Customer Service Executive

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Role purpose

We are looking for an SDM to take responsibility for overseeing the successful delivery of services for a large regional APAC client. This role involves managing a team, coordinating resources, collaborating with various stakeholders to ensure seamless service delivery and to ensure all service level KPIs are met or exceeded.

Role tasks and responsibilities

1. Client Relationship Management:

• Build and nurture strong relationships with clients.
• Conduct regular meetings to understand client needs and expectations.
• Act as the primary point of contact for addressing client concerns and inquiries.

2. Service Delivery Oversight:

• Develop, implement, and optimize service delivery processes and procedures.
• Monitor service performance against established SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Identify opportunities for process improvement and efficiency.

3. Team Management:

• Lead and manage a team of service delivery professionals.
• Provide coaching, mentoring, and performance feedback to team members.
• Collaborate with HR for recruitment, onboarding, and training of new team members.

4. Resource Allocation:

• Allocate resources effectively to meet service delivery objectives.
• Work with resource managers and other departments to ensure adequate staffing levels.
• Manage workload distribution among team members.

5. Quality Assurance:

• Implement and oversee quality control measures to ensure service excellence.
• Conduct regular reviews and audits of service delivery processes.
• Develop and maintain quality standards and guidelines.

6. Problem Resolution:

• Address and resolve issues or escalations in a timely manner.
• Collaborate with technical teams and other stakeholders to identify and implement solutions.
• Develop and implement preventive measures to minimize recurring issues.

7. Reporting and Analysis:

• Generate regular reports on service performance, trends, and key metrics.
• Analyze data to identify areas for improvement and provide insights.
• Prepare and present reports to senior management and clients.

8. Continuous Improvement:

• Proactively identify opportunities for process improvement and optimization.
• Implement best practices to enhance service delivery efficiency.
• Foster a culture of continuous improvement within the service delivery team.

9. Contract Management:

• Collaborate with the sales and legal teams to ensure service delivery aligns with contractual obligations.
• Participate in contract negotiations and provide input on service-related terms.
• Monitor contract renewals and changes.

Requirements

Required:

• A Bachelor's degree in a Business-related field
• At least 4 - 6 years of relevant work experience
• Experience in customer service, leadership or business development
• Advanced computer skills and the ability to learn technology quickly
• Resource planning and budget management experience
• Experience in a Client facing role
• Strong teamwork skills
• Attention to detail

Preferred:

• PMP certification
• Experience in corporate security

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]