Position Overview:

We are seeking a proactive Technical Support Specialist (L1 & L2) professional on behalf of our client. This role encompasses delivering Level 1 and Level 2 technical assistance, both onsite and remotely. The successful candidate will play a key role in troubleshooting, aiding IT projects, and coordinating tasks to ensure smooth operations for the client.

Main Responsibilities:

• Deliver Level 1 and Level 2 technical support through phone, email, and onsite interactions.
• Diagnose and resolve IT issues for customers both remotely and in person.
• Assist in coordinating and implementing IT projects.
• Set up, install, and maintain clients' hardware and software systems.
• Engage effectively with customers and internal teams to guarantee prompt resolutions.
• Support project managers in coordinating projects and managing tasks.

Qualifications We Seek:

• Proficient troubleshooting abilities in hardware, software, and networking environments.
• Strong communication skills and a team-oriented mindset.
• A positive outlook with a readiness to embrace challenges and learn new skills.
• Previous experience in IT support or technical project involvement is a plus.
• Capability to juggle multiple tasks and adapt to shifting priorities.

Why Consider This Opportunity?

• Work on innovative technical projects and gain valuable hands-on experience.
• Join a supportive team that encourages personal and professional growth.

How to Apply:

Please submit your CV and cover letter via the CareersFuture portal or email your resume to [email protected]

Only shortlisted candidates will be contacted. We look forward to exploring your potential!

By submitting your personal data and/or resume, you consent to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Tan Chee Beng | EA Reg No: R24121894

Service Technician

• Salary: $2000 - $3800 ( depend of experience)
• Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
• Working Hours: 8.15am - 5.45pm
• Working Days: 5 Days [Monday - Friday]

Requirements:

• Minimum Professional Certificate or NiTEC in Electrical & Electronic Engineering / Electrical Engineering
• Experience in repair of forklifts, automobiles, heavy industrial equipment, and knowledge in engines, motors and electrical would be relevant and useful.
• Understand engineering drawing and schematic layout are essential
• Possess Class 3 driving license

Job Description:

• Responsible for outdoor and indoor repair work of all cleaning products.
• Mechanical preventive maintenance - verify mechanical faults, replacement of spare parts and repair.
• Work closely with service technicians for problem solving and coordinating jobs between field service and workshop repairs
• Where there is no outdoor repair, you are required to work within the Company workshop

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

About us

Our Client is a leading provider of air conditioning and refrigeration services in the region. With a reputation for excellence and a commitment to innovation, we pride ourselves on delivering tailored solutions to meet the unique needs of our diverse client base. Our talented team of service engineers are the backbone of our operations, and we are dedicated to providing them with the resources and support they need to excel in their roles.

Apply now for this exciting opportunity to join our team as a Service Engineer (Chiller) and be a part of our continued success.

What you'll be doing

• Performing scheduled maintenance and servicing on commercial chiller systems
• Troubleshooting and diagnosing any technical issues with chiller equipment
• Repairing and replacing faulty components in a timely and efficient manner
• Maintaining detailed records of all service activities and equipment performance
• Providing excellent customer service to clients and ensuring their complete satisfaction
• Collaborating with the broader team to implement new technologies and improve processes

What we're looking for

• Relevant technical qualifications in air conditioning, refrigeration or a related field
• Minimum 3 years of hands-on experience servicing and maintaining commercial chiller systems
• Strong troubleshooting and problem-solving skills to quickly identify and resolve issues
• Excellent communication and customer service skills to liaise with clients effectively
• A keen eye for detail and the ability to maintain accurate records and documentation
• A proactive, team-oriented approach and a commitment to continuous learning

Interested applicants can email your resume to [email protected]

EA Personnel : Daniel Chua

EA Licence: 14C7135

EA No: R1103353

Job Title: Receptionist

Our client, a reputable company in the immigration services sector, is looking for a Receptionist to enhance its growing team. This role will focus on managing client interactions, filtering inquiries, and providing essential administrative support. The ideal candidate will possess strong organizational skills and a deep commitment to delivering exceptional customer service, with the ability to communicate clearly and effectively in a fast-paced environment.

Key Responsibilities:

• Meet personal KPIs and objectives.
• Act as the first point of contact at reception, managing client appointments and filtering inquiries.
• Evaluate leads from various sources and direct them to the appropriate department.
• Prepare and submit daily reports to management.
• Perform general administrative tasks to support other teams.
• Assist with scheduling, rescheduling, and following up with current clients.
• Communicate effectively with internal and external stakeholders to ensure smooth interactions.
• Maintain high standards of professionalism and service at all contact points.
• Undertake additional duties as assigned by supervisors or management.

Requirements:

• 1-2 years of experience in administration, front desk, sales support, call administration, or a related role.
• Recent graduates from Hospitality or similar fields are encouraged to apply.
• Proven ability to meet or exceed KPIs.
• Strong organizational skills and professional demeanor.
• Excellent attention to detail.
• Outstanding communication and interpersonal skills.
• Self-motivated team player with a commitment to providing excellent customer service.
• Ability to thrive in a fast-paced, competitive environment.
• Proficient in Microsoft Office and Google Workspace.
• Fluency in Chinese is necessary for effective communication with Chinese clients.
• Immediate availability is preferred.

Additional Information:

• Work Schedule: Ideally Tuesday to Saturday, 9 AM - 6 PM, or Monday to Friday, 9 AM - 6 PM (5 days a week).
• Location: Near Eunos

Interested candidates are invited to send in your Resume in MS Word Format, stating your past work experience, reasons for each leave, and past and expected remuneration.

We regret to inform you that only shortlisted candidates will be notified.

By submitting an application, you agree that we may collect, use, and disclose your personal data for the purpose of your job search and other related services.

Cultivar Asia Pte Ltd
EA License Number: 19C9782
Personnel Number: R2199602 (Felicia)

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Answering incoming phone calls from customers and make appointment for customers.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook issuing visitor badges.
• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
• Contributes to team effort by accomplishing related results as needed.
• Experience as a Receptionist, Front Office Representative or similar role is preferred.
• Experience handling multiple phone lines.
• Professional attitude and neat appearance.
• Strong customer service skills.
• Effective interpersonal skills, friendly with positive mindset.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Comfortable working in a fast-paced environment.
• Able to work on weekends.

• Working Hours:
• Full Time: Monday-Friday [9am-6pm/10am-7pm]; standby 1 half day Saturday per month
• Part Time: Monday-Friday [1pm-6pm/1-7pm]
• Salary: Full Time: $1800-$2200; Part Time: $10-$15/hr
• Location: Part Time: CCK/ Clementi; Full Time: Clementi

Requirement:

• Diploma in any field
• 1 - 2 years in related field

Job Scope: [From Google]

• Supervising and guiding the P5/P6 children with their homework
• Planning and delivering activities and programmes, such as character development programme, enrichment activities

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Description

• Provide front desk duties to clients at the Concierge and main reception by greeting, welcoming, and directing clients to assigned meeting rooms
• Provide front desk service to clients and internal staff
• Managing and maximizing the meeting room resource in booking system
• Assist external/internal clients and walk-in with general enquiries
• Ensure meeting room facilities, fixture, amenities, and equipment are well maintained in proper working condition
• Liaise with Admin support team to setup and turnover meeting rooms / venue before and after events
• Assist with taking and serving beverage orders
• Assist with other administrative duties

Qualification:

• Minimum GCE 'N' / 'O' Level
• Proficient in MS Office
• Good interpersonal and communication skills
• Able to work under stress, tight schedule and handle multi tasks
• Able to commit for 12 month duration
• Able to start work immediately or within short notice period

Key Responsibilities:

• Greet and assist patients and visitors.
• Handle patient registration and appointment scheduling.
• Answer inquiries and provide information about services.
• Coordinate communication between patients and healthcare staff.
• Maintain patient confidentiality and adhere to hospital policies.

Qualifications:

• N/O-level/ Nitec/Diploma Holders
• No need experience, training provided
• Able to work 3 rotating shift

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Infant Care Teacher

Job Description

• Supports the learning and development of infants and toddlers through interactive and stimulating experiences.
• Provide quality, nurturing care to infants and toddlers enrolled in the programme.
• Communicate effectively with infants, toddlers, their parents and other staff.

Requirements

• Certificate in Infant/Toddler Care & Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY)
• Candidates who are currently undergoing HCIC/ACEY are welcome to apply.
• Preferably with relevant experience in teaching infant and toddlers.

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Job Description

The Management Consultant is responsible for evaluating and improving store operations, identifying areas of opportunity, and implementing strategies to optimize performance and efficiency.

The role involves working closely with store managers and teams to ensure that business objectives related to sales, customer service, inventory management, and operational standards are achieved. The consultant will provide expert advice, insights, and recommendations to enhance overall store performance and profitability.

Key Responsibilities:

1. Store Operations Analysis:

• Conduct comprehensive assessments of store operations, including sales processes, inventory management, staff performance, and customer experience.
• Analyze store performance data, KPIs, and financial reports to identify gaps and opportunities for improvement.
• Evaluate current store layouts, product displays, and traffic flow to optimize the customer journey.

2. Strategic Recommendations:

• Develop actionable recommendations to improve store efficiency, sales performance, and customer satisfaction.
• Design and implement operational strategies and procedures tailored to the specific needs of each store.
• Propose initiatives to reduce costs, enhance productivity, and optimize resource allocation.

3. Staff Training & Development:

• Work with store managers to assess training needs and develop programs to enhance staff skills, particularly in customer service, sales techniques, and inventory management.
• Provide coaching and mentorship to store leadership teams to improve management and operational capabilities.
• Ensure that staff are trained on best practices and new operational procedures.

4. Sales & Marketing Optimization:

• Identify opportunities to boost sales through improved merchandising, promotions, and customer engagement strategies.
• Work with store teams to design and implement marketing campaigns to drive traffic and increase conversion rates.
• Collaborate with marketing teams to improve store branding, online presence, and in-store customer experiences.

5. Inventory & Supply Chain Management:

• Assess and recommend improvements in inventory control, stock rotation, and order management processes.
• Work with store management to optimize supply chain logistics, reducing stockouts and overstocking.
• Introduce tools or technologies to enhance real-time inventory tracking and demand forecasting.

6. Customer Experience Enhancement:

• Analyze customer feedback and conduct surveys to understand customer expectations and satisfaction levels.
• Develop strategies to improve customer service, loyalty programs, and overall in-store experiences.
• Implement changes to store layouts and displays to create a more engaging and customer-friendly environment.

7. Performance Tracking & Reporting:

• Establish key performance indicators (KPIs) for store operations and create reporting mechanisms for ongoing performance monitoring.
• Present findings and progress reports to senior management and store leadership teams.
• Recommend adjustments based on performance metrics and feedback from stakeholders.

8. Project Management:

• Lead or participate in special projects aimed at improving store performance, such as new store openings, store redesigns, or process improvement initiatives.
• Ensure project timelines and deliverables are met, and that solutions are sustainable for long-term success.

Job Requirements

Key Qualifications:

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• 5+ years of experience in retail store management, operations consulting, or related field.
• Proven track record of improving retail operations and driving business results.
• Strong understanding of retail best practices,inventory management, and customer service excellence.
• Experience with data analysis, financial reporting, and sales metrics.
• Excellent problem-solving and project management skills.

Key Competencies:

• Analytical thinking and data-drivendecision-making.
• Strong communication and interpersonal skills.
• Leadership and coaching abilities.
• Ability to effectively understand headquater's management directions.
• Adaptability and creativity in problem-solving.
• Customer-focused with a deep understanding of the retail landscape.
• Ability to manage multiple projects and deadlines.

BIPO Service (Singapore) Pte. Ltd.

EA License No. : 18S9180

Duration: 1 year contract (Extendable/Convertible)

Location: Tampines North

Working hours: Mon - Fri (Office hour) **1-day WFH

Responsibilities

• Drive and achieve category sales, gross profit, income goals and objectives of assigned categories through monitoring trends within the market segments; developing strategies to grow the market share of assigned categories; and to plan strategies to counter competition.
• Develop and implement a good inventory management process so that there is an optimum product mix that focuses on customers’ needs and the process achieves shrinkage reduction objective.
• Develop and implement promotional plans that bring excitement and incremental sales to the stores.
• Develop and implement placement and planogram strategies that improve category turnover and positively influence customer shopping behavior.
• Oversees the implementation of category strategies as well as the development of the private label or house brand products.
• Ability to build strong relationships with business partners and is well-informed of consumer, market and industry trends.
• Works in a dynamic environment were expected to regularly review market and industry trends to drive appeal of merchandise mix to target customers.
• Develop and implement a competitive pricing strategy that delivers value to our customers.
• Establish collaborative retailer / supplier relationships to maximize income/ terms / discounts to improve sales and profitability of category.
• To develop Monthly Category Analysis Report of the assigned categories.
• Manage and evaluate promotion effectiveness to achieve maximum profitability for the categories.

Requirements

• Diploma/Degree
• 4 - 6 years of relevant experience preferably in retail or FMCG sector
• Strong knowledge of current markets & trends
• Excellent presentation and interpersonal skills.
• Energetic, creative, collaborative and highly adaptable.
• Experience in interpreting data (AC Nielsen) and driving value adding insights.
• Good and effective communication and negotiation skills
• Able to promote cross functional effectiveness.
• Decision making oriented & able to quickly react to changing environment.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Work Location: Jurong West

Working Hours: Mondays to Thursdays: 7:30am to 5:00pm, Fridays: 7:30am to 4:30pm, inclusive of 1.0 hour lunch break

Contract Period: 30 December 2024 to 29 December 2025.

Job Description

• Provide teaching and learning support to teachers, for example, preparation of resources / materials for Science laboratory activities and enrichment programme.

• Label and keep records of existing and new Science teaching and learning materials and lab resources such as teachers’ desk copies, reference books, lab apparatus and chemicals etc. Maintain loan records of Science Resources.

• Pack and organise the resources in the Science Rooms. Ensure that the Science rooms are clean and conducive for lessons.

• Ensure lab equipment, materials and specimens are in good working conditions. Conduct stock-take at least twice a year. Maintain a stock book and breakage record to initiate ordering of replacements where necessary.

• Ensure proper disposal of waste materials such as sharp waste objects and chemicals.

• Ensure safety of pupils in the Science rooms. Report any incident to Science HOD/ Level Head. Maintain a laboratory incident log book.

• Check that first aid box is updated, safety devices in the laboratory, such as emergency eye-washers, showers and fire extinguishers are working.

• Provide administrative / logistical support for Science competitions, assessments and programmes collation of survey results and distribution of Science materials to pupils etc.

• Assist in carrying out safety briefings such as Laboratory Safety, equipment awareness (e.g. Microscopes).

• Any other duties assigned by the School

Job Requirement

• Diploma in Science or its equivalent

• At least one year experience in assisting HOD-Science in the execution of daily Science Laboratory Operational and Administrative duties.

• At least one year experience of providing support for Science programmes; STEM & Sustainability projects and Laboratory-based lessons in schools.

• Experience in creating digital resources such as presentations and videos according to Science Experiential Learning Experiences using powerpoint.

• Proficient in preparation and maintenance of Laboratory equipment.

• Fluent in written and spoken English.

• Good interpersonal, communication, planning and analytical skills.

• Has experience working with primary school students in school settings.

• Able to plan and work both independently and as part of a team

• Certified with standard first aid is not necessary but will be an advantage

EA: 22C1322

EAP:24124011

Job Scope

• Execute risk management plans for medico-legal cases and clinical complaints.
• Promote good clinical care through specific tasks and projects.
• Manage medico-legal cases, clinical complaints, and the claims process.
• Oversee medical malpractice coverage renewal and administration.
• Lead medico-legal education and communication efforts.
• Serve as Secretariat for the Clinical Care Review Committee (CCRC).
• Handle ad hoc projects.

Requirement

• Min Degree
• Prior experience in Complaints Management Feedback

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

JOB SUMMARY

This role could be based in Singapore, Hong Kong and India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

Leading the Credit Centre of Excellence with end-to-end responsibility of Credit processes executed within the Business and Coverage Operations unit. In particular, the role holder will be the:

• Global Process Owner: GPO for overseeing all aspects of process and governance for the Level 1 process within Client Coverage Process Universe including Credit Origination & Renewal, Credit Allied Risks, Credit Monitoring and Credit Fulfilment processes ensuring ongoing compliance to both internal policies and external regulations. This includes a wide coverage across multiple Principal Risk Types including Credit Risk, Fraud Risk, Climate Risk, Reputational & Sustainability Risk, Compliance Risk and its delivery through the frontend and post approval credit processes.
• The role holder is expected to oversee and drive significant improvement in frontline operational and risk culture and standards of excellence and embed appropriate mechanism to augment existing controls through a proactive review approach to identify indicators of process risk, enabling early action and minimise potential losses. The role holder must lead the ideation on process simplification opportunities as well as associated Transformation and supervise the subsequent implementation of approved initiatives from a process implementation standpoint.
• Global Head, Client Risk Review Team: The role holder is also in charge of the global Client Risk Review Team (CRRT), a specialised team within the frontline, engaged in facilitating and conducting in depth end to end risk review of Corporate and Institutional Banking (CIB) client relationships, structures and transactions; in accordance with consistent standards, controls and levels of conduct & valued behaviours.
• Credit and Client Risk Hub CoE: In partnership with Client Coverage Business Management, oversight the execution of the strategic build-out of a client risk assessment centre of excellence/hub model as well as the integration of the Climate Risk Analyst Hub team. Lead and manage the Credit Analyst and ESG Risk Analyst teams based in GBS locations through respective leads to support onshore CAs in foundational or credit-allied risk areas, providing them with greater capacity and flexibility to:
• concentrate on key risk issues and escalation;
• support RMs in driving revenue; and
• accommodate unexpected peaks in workflow demand.
• The hub expansion is part of the Banks FFG initiative and will continue until mid-2027, with a progressive transition of credit process activities.

RESPONSIBILITIES

Strategy

• In line with CC Business Plan deliverables and QPR prioritisation, ensure that elevated risk treatment plans are in place and executed as per the committed timelines in order to mitigate elevated risks emanating from risk processes within their preview.
• Responsible for the design and end-to-end implementation of strategic solutions to ensure continuous compliance with enhanced internal policies and increasing requirements in the ever-changing regulatory landscape with special focus on emerging and heightened risk such as Fraud Risk, Climate Risk, Greenwashing Risk.
• Advocate a culture of frontline risk ownership within Client Coverage and the COO organisation.

Business

• Deep understanding and awareness of the wider business, economic and market environment in which the Group operates including advising on material emerging and horizon risks within the Business
• Lead and support the implementation of strategic initiatives aimed at enhancing the Bank's credit transformation agenda working closely with the CPOs and the Hives.
• Develop awareness of business changes, predict challenges and identify opportunities to optimise people & processes and add value to client & frontline.
• Demonstrating client centricity by putting colleagues at the heart of our decision making and continuously seek to understand, deliver and improve our client and colleague experience.
• Leading on and advocating transformation change and continuous process improvements to drive the value from our strategic investments, maximise returns and deliver the Groups’ Return on Tangible Equity (RoTE)
• Support the CA Hub expansion to drive efficiency and business excellence

Processes

• Delegated accountability for end to end management of ALL Level 1 processes within the CC PU covering Credit Origination, Credit Renewal, Credit Allied, Credit Monitoring, Credit Documentation, Credit Reporting and Credit Limits Management and Credit Diligence process Governance including streamlining existing processes and rolling out new processes
• Provide subject matter expertise to deliver potential solutions to mitigate risks in this domain to broader CC COE stakeholders
• Embed new policy and processes into BAU after effectively engaging the network
• Drive globally consistent standards of execution of all applicable CIB policy and procedures and ensure relevant regional/country representation.
• Manage end to end updates and improvements for key processes based on data and information from multiple sources
• Drive process simplification and automation agenda as it relates to the multiple PRTs by leverage data and analytics
• Design and refine new and existing processes in line with the changing risk environment, regulatory landscape and Business agenda
• Support CRC execution teams and CA Team Heads (including CA Hub team) in process efficiency, rationalisation and capacity augmentation initiatives
• Responsible for engaging with third line to resolve any group specific issues and actions for impacted processes
• ​​​​​​Responsible for ensuring timely resolution of all front office queries that arise in the associated Credit and related processes within their management
• Responsible for coordinating with stakeholders (CAs, Client Management, CPOs, R&C, Business Heads etc) across the region and countries, and to increase transparency and share key developments, learnings and best practices
• Ensure monitoring of relevant CST/KCI exception trend and work with countries with actionable to improve operational effectiveness in their processes and controls. Provide guidance to the QC teams (in GBS and countries) to enhance their understandings and enable them to apply consistent approach to the checks, especially the qualitative/subjective ones
• Proactively escalating significant risks and issues to the Process Universe Owners, relevant RFOs or Policy Owners
• Build strong relationships with 2LOD across the Risk Types and support in the management of the Bank’s Risk profile.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the broader team as a senior staff and CoE MT member.
• Collaborate with key stakeholders, product partners, Risk and controls heads and product owners and apply influence to drive decisions to meet strategic objectives.
• Ensure the provision of ongoing training and development of team members/matrix reportees are suitably skilled and qualified for their roles.
• Provide inputs to job descriptions and objectives for matrix reportee, supervise task assigned to them and provide feedback in line with their performance against those objectives.
• Role modelling and building a culture of good conduct through embedding the Group’s Valued Behaviours
• Ensure that the team is ably equipped with the best in class MIS, risk management tools, and other data analytics required in support of execution of its responsibilities
• Nurture collaborative work across skill sets within the team to enable effective stringing together of seemingly unconnected information to draw well-reasoned review conclusions

Risk Management

• SPOC for all Credit, Fraud, Climate, Reputational & Sustainability Risk relevant Policy/Standards implementation within CC COE
• Ensure execution of the multi-year treatment plan(TP) across CC and drive the initiatives for sustainable risk management beyond completion of TP and targeted risk reductions
• Provide regular updates to Governance Committees such as CC and Credit NFRC, CIBNFRC, CIBMT, Risk MT (and other relevant committees/forums as necessary) on the progress of all risk related initiatives within CC
• Collaborate with Chief Product Owners to lead the next phase of design of delivery of Credit Transformation
• Partner with Product Partners such as TB, FM, Lending to smoothen the Operating Model with CC and execution through existing Credit processes
• Partner with Head CRRT to operationalise the TOM for the CRRT team in so far as it relates to and impact Client Coverage stakeholders.
• Partner with Heads of CCR Hub to operationalise the TOM for the CCR Hub CoE team in so far as it relates to and impact Client Coverage stakeholders.
• Own, coordinate and execute (where necessary) continuous learning and training to the frontline team to improve their awareness and understanding of policy & process risks and controls and the related governance/management of processes to achieve operational effectiveness
• Develop and implement roadmap of future enhancements to the control framework, in collaboration with 2LOD and Product partners.
• Provide subject matter expertise to RCRs/Boundary events from a risk perspective
• Work with GIA and other internal stakeholders to implement necessary actions under Management Action Plan (MAP) and ensure full closure of audit issues raised at a Group level
• Own and ensure delivery of actions arising from PRA Dear CEO Letters and specific reviews relating to the owned processes

Governance

• Responsible for assessing the effectiveness of the control framework to mitigate keys risk within the managed processes and initiating corrective treatment plan where required.
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Regulator representative for risk matters at key non financial Risk committees, project working groups and forums
• Responsible for oversight centrally of GBS performed assurance checks (CSTs/KCIs) to ensure standardisation & consistency including continuous training and guidance to the team.
• Senior escalation point for stakeholders on client risk related issues
• Represent the CC COO function as required in the relevant Group risk forums such as CIB NFRC on specific matters such as Fraud Risk mitigation, Climate Risk Integration

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Role modelling and building a culture of good conduct through embedding the Group’s Valued Behaviours
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the CLDM Credit team to achieve the outcomes set out in the Bank’s Conduct Principles:
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• CIBMT members
• Frontline Client Coverage Staff – RM/CA/ARM
• Credit Policy team
• CFCC Advisory/Group Fraud Risk Management
• Enterprise Risk Management/ESGR/Greenwashing Risk
• Group Operational Risk team
• CSO Team
• Treasury Risk
• Product, Sales and Risk management teams across Trade, FM
• CIB COO teams
• Client Management Regional Heads
• GBS Operations Teams
• CC Business Development Team
• Group Internal Audit

Our Ideal Candidate

• 15+ years of experience in Credit Risk and related Risk areas with a leading commercial bank, preferably with international exposure
• Bachelor’s/Master’s degree in Business/Finance/Accounting and/or professional certifications (e.g., CFA, CFE, CPA, FRM) preferred
• Proven and relevant experience preferably Credit risk management as a frontline or 2nd / 3rd line partner, ideally in one or more of areas such as Credit Analyst, Credit Officer, Operational Risk or Credit Risk related audit/assurance. Relevant experience in relationship management will be a plus including a broad understanding of the CIB Business segments and activities
• Thorough understanding of Banking business processes & products, risks, threats and internal controls particularly in relation to Credit origination processes
• Familiarity with relevant parts of the CIB organisation and good connectivity with Risk Framework Owners and other stakeholders with client level information that may be used as input in review activity
• Thought leadership and proven ability to work across a global team and effectively collaborate with a wide range of stakeholders
• Strong analytical and program management skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form
• Successfully handle challenging roles requiring collaboration and stakeholder management
• Work with all levels of management and staff, successfully manage and engage multiple stakeholders, negotiate effectively in situations involving conflicting interests and positively influence key decision makers on critical issues. Proven people leader with experience managing other team leaders / senior individuals.
• Liaise and coordinate on an ongoing with various parts of the Bank, including senior business and risk stakeholders
• Proactive and positive with the ability to make good/sound decisions and use independent judgement
• Ability to influence and align action plans with senior business stakeholders
• Maintain control, direction and motivation in an ever-changing business environment
• Coach/mentor individuals of varying seniority
• Excellent oral & written communication and presentation skills

Role Specific Technical Competencies

• Client Coverage processes and controls
• Client Coverage Products (TB, FM, Lending)
• Risk Management – Credit Risk
• Risk Management – Fraud Risk
• Risk Management – Operational Risk
• Risk Management – Reputational & Sustainability Risk
• Risk Management – Climate Risk
• Risk Management – Traded Credit Risk
• Risk Management – Compliance Risk
• Analytical Skills
• Stakeholder Management
• Written and Communication Skills
• Program/Project Management
• Business Governance

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Additional job description

Google Customer Solutions (GCS) works with ad agencies and businesses of all sizes. The Revenue Strategy and Operations (RSO) team provides business-critical insights, ensures cross-functional alignment, and designs/executes initiatives. We stay focused on aligning company priorities with day-to-day operations, and evolve early stage ideas into future-growth initiatives. In APAC, our team supports sales leadership teams across markets in defining/implementing region-specific priorities.

As a Strategy and Operations Lead, you'll lead and project-manage strategy projects/initiatives. You'll engage and coordinate with global, regional and local teams, and management. By working with sales teams, you'll use your analytical skills to develop a robust understanding of market opportunities/challenges, which you'll use to develop short- and long-term strategic initiatives. You'll provide holistic, local insights to influence global GCS strategy and roadmap. In addition, you will use regional expertise and stakeholder management skills to lead deployment of programs and sales pilots in-market, and advocate for the region.

Qualifications

Job responsibilities

• Identify high-impact strategic opportunities through data analytics and insights, and develop actionable plans to accelerate growth of GCS China business.
• Involve, align and manage relevant stakeholders across teams and markets to drive a successful implementation.
• Facilitate the communication process with executives across all levels. Build a network with sales teams members across all levels to capture seller and customer feedback and understand the opportunities and challenges.
• Lead deployment of global or regional sales programs/pilots in Greater China markets.
• Support annual business planning and resource management. Support sales teams through one-off troubleshooting, problem-solving, and training on sales program design.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory.

Preferred qualifications

• 8 years of experience in management consulting, corporate strategy, or sales operations.
• Experience in engaging across APAC markets and cultures.
• Understanding of digital marketing and Google’s products and sales programs.
• Demonstrated problem-solving and analytical skills, ability to manage stakeholders across organizational boundaries, combined with business acumen.
• Excellent communication and presentation development skills, with the ability to take complex ambiguous topics and turn them into stories that spark an audience.

Job Description:

Manage order processing and ensure high customer satisfaction by handling

orders, inquiries, and maintaining exceptional service.

Manage order processing and ensure high customer satisfaction by handling

orders, inquiries, and maintaining exceptional service.

Key Responsibilities:

• Serve as the primary contact for customer inquiries.

• Process and manage customer purchase orders, stock returns, and liaise with stakeholders for smooth delivery and fulfilments.

• Generate packing lists, monitor account credits, and maintain customer account details.

• Manage credit/debit transactions and handle ad-hoc tasks as needed.

Job Requirements:

• 1-2 years of relevant experience.

• Diploma in Business Admin/Marketing or related field. Ability to work independently and under pressure with strong organizational skills.

• Proficiency in English (Mandarin preferred), strong communication skills, and familiarity with Microsoft Office and SAP/Navision.

Additional Responsibilities:

• Resolve customer complaints and improve service procedures.

• Provide feedback to management to enhance products and services.

Benefits:

• Team Sales Target Incentive

• 14 days of Annual Leave.

• Group Medical & Hospitalization Insurance.

• AWS and Variable Bonus

Working location: Pandan Loop

Working days/timing: Monday to Friday (8.30am to 5.30pm) and Alternate Saturday (8.30am to 12.30pm)

Salary: Up till $2700 basic + $200 monthly incentives + Variable Bonus + AWS

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.

Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. Managing finances and budgets. The role of a service delivery manager is entirely customer-facing. Duties of a service delivery manager typically involve overseeing a range of functions to facilitate the delivery of superior services to the end-users.

• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews & follow ITSM
• Providing accurate and regular reports to the management on performance of the service delivery
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimization
• Building and managing a team of maintenance service engineers and technicians technical competency to match the expectation of the customers
• Planning and managing the maintenance service engineers and technicians that will attend to fault calls within the SLA and manage outsource preventive maintenance of our various sites
• Managing maintenance spares and lead time of spare parts are also critical to meet the service recovery time and cost
• Building good relationship with our customers are paramount importance and you need to be clear of our contractual obligations, contracts validity and contracts renewal with all of our customers
• Meeting and exceeding Financial KPI for the service team

Requirements

• Degree in Electrical/Electronics engineering or computer engineering
• At least 5 years working experience in Communication systems or Integrated security systems (eg: CCTV, ACS, PA, SCADA, PLC, Radio commn, "Communication systems")
• Have Strong Leadership qualities to lead the team
• Have good interpersonal skills to deal with customers
• Highly Self-motivated and responsible individuals
• Have good electronics/electrical/security system knowledge
• Have good vendor and supplier management

Job Description:

• Greet guests and attend to enquiries
• Visitor registration and scheduling appointments
• Provide administrative support to the department
• Assist pharmacists and senior pharmacy technicians in handling routine task in pharmacy administration
• Prepare statistics and reports for supervisors
• Any ad hoc duties as per assigned

Job Requirement:

• Minimum GCE O Level
• Can commit minimum 2- 3 months
• Training provided

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

A. Main Functions

1. Design furniture to meet client’s request.

2. Seek opportunities to propose solutions and improvement to existing products.

3. Design layout plan on space given for the installation of furniture to meet client’s request.

4. Provide technical support to Sales & Operations teams in executing projects.

5. Investigate technical aspects and root cause of problems in products and initiate corrective actions to rectify problems.

6. Develop preventative measures to prevent recurrence of problems.

7. Assess the impact of deviation on product quality.

8. Implement best practices in developing technical solutions.

B. Other Functions

1. Keep track of project schedule and products delivery schedule.

2. Provide support to Operations Team to load and store goods delivered by suppliers.

3. Provide support to Operations Team to deliver products to customers.

4. Assist Sales Managers to carry tasks that will help to resolve issue relating to products delivered to customers.

5. Attend site briefing and visit with Sales Managers when necessary.

6. Keep track of inventory record and setup product bundles in Quickbooks Application System.

The candidate should have experience in front desk, handling phone calls and taking appointments for our therapists. Duties include taking payments and she should have basic experience in excel worksheet and able to work on weekends.

Information:

1. Salary range: $2,600 - $3,500
2. Allowance: $50 Mobile
3. Working Hours: Mon - Fri, 8am - 5pm.; Sat, 8am - 12pm

Responsibilities:

• Servicing, installation, testing & troubleshoot of electrical & mechanical parts at clients' premises/ workshop.
• Access control, able to work under minimal supervision.
• Experience in Security System/Gantry/Door is a plus.

Requirement:

• ITE/Certificate in Electrical / Electronic / Mechanical Engineering.
• Possess a Class 3 license.
• Have a CSOC is a plus.
• Entry level candidates are welcome to apply.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Michelle Koh

EA License No.: 23C1894

EA Personnel No.: R1656105

Our client is a logistics, shipping, and maritime services provider offering a wide range of services throughout the Asia-Pacific .

• Manage daily operations to provide excellent customer service and coordinate with Customer Service, Operations, and Sales teams.
• Communicate with customers professionally, give updates on time, and work with the Manager and teams to handle requests or complaints.
• Ensure accurate documentation, update internal records for forwarding jobs, and process invoices on time.
• Follow Customer Service Standards and Company procedures, seek client feedback, and share it with the Customer Service Manager and QA.

Requirements:

• Diploma and above
• At least 2 years of experience in Freight logistics and Marine sector.
• Good knowledge of the freight forwarding processes and Marine spare parts.
• Strong communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Mission:

Within a matrix organization, the candidate will transition technical knowhow into sales opportunities. Drive technical approvals (including OEM), technical support work including intense customer interactions to translate customer requirements into profitable sales opportunities for Lubricant Additives Business (LAB) across the product range. Define promotional story lines for sales team in coordination with Application Technology, Business Development & Regional Sales Account Managers to develop winnable value propositions.

Key Responsibilities:

Technical Project Leadership:

• Manage and lead technical service projects, including new product development, complaint resolution, raw material approval, and the introduction of existing products.
• Ensure successful execution of projects within established timelines and budgets.

Customer Interaction and Support:

• Engage with customers to understand their technical requirements and provide tailored solutions.
• Drive technical approvals, including those for OEM partners.

Training and Development:

• Deliver technical product information, updates, and training to sales teams and customers.
• Collaborate with technical team to support product development initiatives.

Market Analysis:

• Collect and analyze data on market trends and competitor activities to inform strategic decisions.
• Identify potential opportunities for growth and improvement based on market insights.

Networking and Collaboration:

• Maintain a broad network with external authorities, research institutes, and government organizations.
• Foster relationships that support the organization’s technical and strategic goals.

Strategic Technical Guidance:

• Provide technical expertise and insights to the management team regarding strategic growth opportunities.
• Support the development of long-term strategies that align with business objectives.

Job Requirements:

• Bachelor’s degree in Chemical Science, Chemical Engineering, or a related discipline.
• 5-10 years of relevant industry experience, preferably in a technical service or sales support role.
• Strong communication skills, with the ability to convey complex technical information clearly.
• Proven project management skills, with a track record of successfully leading technical projects.
• Ability to stay updated on industry trends and technical developments.
• Travel may be required to meet with clients and attend industry events.

What We Offer You:

• Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
• Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
• Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
• Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning .

Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.

Join Us: If you are a proactive and skilled technical professional with a passion for driving sales through technical expertise, we invite you to apply for the Regional Technical Service Manager position. Together, let’s drive innovation and success in our organization!

Duration: 12 months

Location: PLQ

Working hours: Mon - Fri (9am - 6pm)

Job Purpose

To facilitate policyholders’, distribution representatives’ and business partners’ email queries on our product and services which will contribute to the overall positive customer experience with the company.

Responsibilities

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
• Provide excellent customer service experience; and
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements

• ‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);
• 3 years’ experience in customer servicing role (Life Insurance) - Preferred & not a MUST have

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2498

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Duration: 2 years contract

Location: Shenton

Responsibilities

Employee Onboarding and Offfboarding

• Facilitate the onboarding process for new hires, including orientation, training coordination, and documentation management.
• Manage offboarding procedures for departing employees, ensuring compliance with company policies.

HR Administration

• Maintain employee records, including personal information, employment history, and benefits enrollment.
• Assist in the preparation of HR reports and analytics to support decision-making.

Requirements

• Diploma/Degree
• 1 - 2 year of relevant working experiences
• Excellent communication skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)