Total 45,848 Customer Service job vacancies

To provide customer service at Northpoint City, such as answering shoppers' enquiries, processing gift redemptions and partners redemption.

Job Description
• Provide excellent customer service to internal and external customers.
• Assist in the execution of shopping mall’s promotion and redemption programmes.
• Handle all customers’ enquiries and provide assistance
• Ensure that the redemption process during the advertising and promotion campaign period is carried out properly
• Provide administrative support to the Management Office whenever necessary

Key Qualification
• Customer centric personality and positive attitude
• Prior Customer Service Officer experience in retail mall will be highly preferred
• Good communication skills
• Able to work retail hours and shift work

Duties

• Build foundational CRM capabilities, identify areas for improvement, and recommend enhancements to optimize client relationships.
• Ensure that a data migration and reconciliation strategy is defined and executed to support the Client Lifecycle Management Target Operating Model.
• Organize and plan the work components necessary to deliver key aspects of the capability.
• Establish the artifacts required
• Conduct functional, regression, performance, and usability testing to identify software defects and ensure the software meets quality standards.
• Document and track defects, issues, and test results using bug tracking systems or other project management tools.

Requirements

• Proven experience as a Business Analyst, preferably in client onboarding and lifecycle management or customer relationship management projects in Private Banking
• Should have hands-on experience in large-scale data migration projects
• Experienced/super user of PowerPoint, Excel/Power BI and Word applications
• Keen grasp of project management tools and concepts and practitioner of organized change / principle-based design and issue-based problem solving
• Strong command of English and effective communication skills
• Meticulous, conscientious with the ability to work independently and meet deadlines/targets.
• Awareness of various software development procedures, software testing methodologies, tools, and processes.

We are seeking a dedicated and meticulous Clinic Assistant to join our team. The Clinic Assistant will play a crucial role in managing the reception area, attending to patients, performing administrative tasks, and providing support to doctors during consultations. The ideal candidate must possess excellent communication skills, attention to detail, and a strong customer-service mindset.

Responsibilities

Manage the reception area, greeting patients, and handling phone calls professionally.
Attend to patients and perform front-desk duties including registration, scheduling appointments, verifying insurance, and managing billing.
Process insurance claims, handle Medisave transactions, and conduct regular stock-taking of medical supplies.
Update billing records accurately and reconcile daily collections.
Provide assistance to doctors during consultations, ensuring patients' needs are met efficiently.
Maintain a clean and organized clinic environment.

Requirements

Experience in a healthcare setting would be advantageous.
Excellent interpersonal and communication skills.
Strong customer-service mindset with a focus on patient satisfaction.
Ability to multitask and work efficiently in a fast-paced environment.
Flexibility to work evening sessions and across multiple locations.
Proficiency in medical billing software and basic computer skills.

The Clinic Assistant plays a pivotal role in ensuring the smooth operation of the clinic and delivering high-quality patient care. If you are a compassionate and detail-oriented individual with a passion for healthcare, we encourage you to apply for this position.

Only shortlisted candidates will be notified. Thank you for applying.

Employer questions

Your application will include the following questions:

• Do you have customer service experience?
• Which of the following statements best describes your right to work in Singapore?
• Do you have experience in an administration role?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Clinic Assistant?
• Which of the following languages are you fluent in?
• Are you available to work on weekends or public holidays?
• Do you have any leave planned in the next 6 months?
  

Operations & Admin Officer

Roles and responsibilities

Office Operations

• Provide support to the Operations and Admin team in the day-to-day activities pertaining to the effective management of the office premises.
• Conduct routine inspections/observations within the office premises to ensure all facilities comply with the WSH and SMM, as well as government regulations. Recommend remedy of a fault, where necessary.
• Supervise and monitor the progress of all external service vendors’ works for the office space, facilities and equipment to ensure that servicing is carried out according to schedule which meets contractual requirements and complies with the health and safety regulations.
• Carry out regular inspections with the appointed vendors to ensure high standard of deliveries according to the contracted work scope.
• Liaise with landlords, vendors, user departments for matters relating to office operations.
• Maintain office key inventory and documentation (both electronic and paper).
• Assist with the company’s sustainability initiatives.

Administration

• Sourcing of quotes and liaise with vendors for term contracts, ad-hoc works & other procurement requirements.

Others

• Cover administrative duties of Senior Admin Assistant (SAA), when SAA is out of office.
• Collect and distribute incoming mails.
• Assist the Knowledge Management team with matters relating to the office library.
• Handle meeting rooms set up and tear down for meetings, as requested.
• Handle courier/despatch duties, as requested.
• Any other duties that may be assigned from time to time.

Requirements

• Tertiary qualifications preferably in technical discipline.
• Minimum 3 years of relevant working experience in Facilities Services, preferably in office environment/commercial spaces.
• Sound technical knowledge of integrated facilities management (hard & soft) such as M&E, environmental services, pest control and WSH would be an advantage.
• Proficient in Microsoft Office.
• Good team player with excellent interpersonal skills who is highly motivated and thinks out of the box to provide initiatives .
• Good problem-solving and organisational skills.
• Able to multi-task and work in fast paced environment.

Job Highlights

• A leading brand name in Singapore for Industrial Vehicles
• Flexi-Benefits (Medical, Dental, Optical, Health Screening)
• Continued professional development

Job Description

1. Manage warranty administration on Material Handling Equipment (forklifts / industrial trucks)

2. Act as the main coordinator in tracking & submitting documentations for items under warranty for all service centres with principals

3. Provide technical advice and support for MHE

4. Liaise closely with principals and cross functions to update principal on all the abnormal breakdown cases

5. Ensure relevant updates on all technicians’ laptop relating to the MHE

6. Arrange for modification of forklift as and when requested by customers

7. Preparation of Accident/incident reports

8. Attend to and manage customer complaints

Requirements

1. Diploma in Electrical or Electronics Engineering or equivalent

2. Min 2-5 years of service and repair of industrial equipment & machine required including at least 2 years of troubleshooting experience in industrial equipment & machine

3. Class 3 driving license (must have)

4. Competent in Microsoft words, Excel and PowerPoint (must have)

Work Location;Mayflower/ Yio Chu Kang Mrt

Work Hours:

Mondays to Thursdays: Shift 1 (6:30am to 4:00pm) or Shift 2 (9:00am to 6:30pm), inclusive of 1hr lunch break

Fridays: Shift 1 (6:30am to 3:30pm) or Shift 2 (9:30am to 6:30pm), inclusive of 1hr lunch break

( weekly rotation)

Contract Period: 1 Jan 2025 to 31 Dec 2025

Job Responsibilities

- Maintain the general cleanliness of school environment and upkeep of school facilities. 

-Provide support for routine operational tasks including day-to-day opening/closing of school.

- Carry out logistical support for routine and ad hoc school events and activities, including transporting and arranging furniture and equipment.

- Assist in the school’s safety, security and crisis preparedness activities, ag. arming and disarming of school alarm system, reporting faults in school premises in a timely manner.

- Any other duties assigned.

Job Requirement

- Good communication skills and work in a team.

- Prior experience in cleaning duties, logistics-related work or simple administrative duties. Preferably at least 3 years of experience in any of these fields. 

- Physically fit to perform the roles effectively.

- Other relevant skills such as coordinating skills, able to work under tight timelines etc will be an added advantage.

EA: 22C1322

EA Personnel: Sharmaine Yoong Siew Min

Salary Range: $2,500 - $3,000

Location: Dover

Working Hours: 9AM-6PM

Duration: 1 Year Contract (to cover maternity but with chance of conversion to perm)

Requirements

• Min. Diploma in any discipline with min. 2-3 years of experiences
• Proficiency in Microsoft Office, SharePoint, Teams

Job Description

• Be the first point of contact. Maintain a friendly, neat, pleasant and professional image to visiting faculties and other visitors.
• Responsible for day-to-day front desk reception duties, including answering phone inquiries and emails professionally.
• Provide general administrative support such as creation of purchase requisitions, purchase quotes and process of tax invoices.
• Maintain and organize the e-filing system for Admin-related documents and keep track of Admin purchases and expenses.
• Travel reservations and arrangements for employees, i.e. book air tickets, accommodation, and purchase travel insurance (including arranging hotel accommodation and transportation for Teaching faculties)
• Assist in the logistics for ad-hoc company events.
• Any other ad-hoc duties as assigned.

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Job Description

• Industry/ Organization Type: Manufacturing / Construction
• Position Title: Service Technician
• Working Location: Senoko
• Working Hours: 5 days (Monday to Friday, 8.30 AM – 6 PM)
• Salary Package: Basic Salary up to $2,300 + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Diagnose, repair, and maintain machinery and equipment used in the manufacturing and construction processes.
• Perform regular scheduled maintenance and service checks to ensure optimal equipment function.
• Respond promptly to service calls and provide technical support to resolve issues on-site.
• Liaise with the parts department to manage inventory and order necessary components.
• Adhere to all safety guidelines and regulations, and use protective equipment when on the site.
• Stay updated on industry advancements, integrating new techniques into servicing procedures.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Minimum NITEC in Electrical Engineering / Mechanical Engineering or equivalent
• Has 1 year of working experience in the relevant industry
• Proficiency in AutoCAD is an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67098 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Marine Product Service Provider
• Position Title: Sales Support Coordinator
• Working Location: West – Tuas Link (Walking distance)
• Working Hours: 5 days (Monday to Friday: 8 am-5 pm)
• Salary Package: Up to SGD 3200 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Involve in the preparation of proposals, ensuring coordination and timely follow-ups on offers.
• Oversee and coordinate the timely and efficient fulfillment of orders, including the arrangement of delivery schedules.
• Accurately record all transactions and data entries in the system, and ensure proper filing of all related documents.
• Address customer queries and deliver comprehensive after-sales support.
• Aid in the collection of accounts receivables.
• Contribute to the preparation of reports as required.
• Continuously update product knowledge to effectively assist customers.
• Strive to meet and exceed individual and departmental KPIs.

APPLY NOW!!!

• Min. N level
• Min. 2 years of working experience in the related field
• Training is provided to an inexperienced candidate
• Familiar with Microsoft Office

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67190 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Join a leading education provider at the forefront of innovation, offering dynamic programs in Robotics, STEM, Coding, and Artificial Intelligence.

Their mission? To ignite a passion for these cutting-edge fields and equip students for success in a tech-driven world.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Role Overview

As a Centre Development & Communication Specialist (Robotics Education), you will play a key role in ensuring the smooth day-to-day operations of our Jurong East Centre, while occasionally supporting the Punggol branch. This is a hands-on role where you’ll assist both students and parents, providing exceptional service in a dynamic, technology-focused environment.

Key Responsibilities

• Manage enquiries from students and parents in person, via phone, or email.
• Maintain accurate records and documentation for the center.
• Assist in scheduling, inventory management, and general administrative duties.
• Support trainers and ensure smooth coordination between staff and students.
• Occasionally travel to other locations for meetings or to cover absent staff.
• Work on weekends, as this is the busiest period.

Who We Are Looking For

• Excellent customer service skills and a friendly, approachable demeanor.
• Strong organizational skills with the ability to multitask.
• Proficient in English (spoken and written).
• Experience in administrative roles is an advantage.
• Familiar with MS Office (Word, Excel) and Google Drive.
• Comfortable working both independently and as part of a team.
• Willingness to work on weekends and occasionally travel to other centres for work.

Working Hours

• 5½-Days' Work Week: Weekdays (Mon, Thu, Fri) from 1:00 PM – 8:00 PM; Tuesday from 1:00 PM – 4:00 PM.
• Weekends (Sat & Sun) from 8:30 AM – 6:00 PM.
• One-hour break on weekends and 30-minute breaks on other weekdays (except Tuesday).

Join a team where your experience is valued, and your passion for education can truly flourish!

EA Registration No.: R23111820 (Ben Chang)

EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Call Centre Agent

Working days: 5days (Mon-Fri)

Working hours: Rotate shift (9am-7pm/ 10am-8pm)

Working Locations: One Sim Lane (Aljunied) / Changi

Salary: $3000 - $3500

Responsibilities:

• Handle inbound & outbound collection calls in a call centre environment.

• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the financial institutions, telcom support service providers, healthcare & commercial portfolios.

• To adopt collection best practices & apply relevant collections strategies to enhance effectiveness.

• Arrange & negotiate payment with customers.

• Perform administrative duties, enquiries & account monitoring.

• Update & maintain the credit collection system.

• Any other ad-hoc duties assigned.


Tee Xin Li Reg No: R24121619
The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) / Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Up to $2600 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist in providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow ups.
• Report generation.
• Other ad-hoc duties that may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68502 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Logistics
• Position Title: IT Support Engineer
• Working Location: Tuas (Transport provided from Boon Lay MRT)
• Working Hours: 5.25 days (M-F, 8.30 am-5.00 pm; Alternative Sat, 8.30 am-1 pm)
• Salary Package: Basic salary up to $3,000 + AWS + Mobile Allowance + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform regular maintenance and upkeep of HQ IT equipment and software.
• Handle hardware maintenance needs, coordinate with vendors for repairs/upgrades, dispose of obsolete hardware, and manage hardware consumables.
• Provide "HelpDesk" support to users and escalate issues to vendors/consultants if necessary.
• Support team members with IT service operations within the Group.
• Coordinate all IT-related purchases within the company, working with end-users and department heads.
• Maintain and update IT hardware and software inventory.
• Perform IT-related duties and projects as assigned by the Group IT GM.

APPLY NOW!!!

• At least 1-2 years of relevant work experience.
• Energetic and willing to work offsite for outdoor projects.
• Good skills in liaising and following up with vendors and users both onsite and offsite.
• Basic understanding of IT hardware and software applications like PCs, Printers, MFP, and corporate software such as Emails, ERP, etc.
• Candidates without IT experience are welcome to apply. Training will be provided.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68503 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/Organization Type: Industrial Paper Converting Solutions
• Position Title: Customer Service Representative/Executive
• Working Location: Tai Seng
• Working Hours: Monday – Friday, 8.30 am – 5.30 pm
• Salary Package: Up to $3,500 + VB
• Duration: Permanent

Key Responsibilities

• Engage directly with international and domestic customers via telephone and email.
• Provide accurate pricing and delivery information.
• Enter and manage customer orders using ERP systems.
• Follow up on and expedite orders and shipments.
• Promote the sale of service parts.
• Handle the processing of all domestic and international credits and manage outstanding non-receivable parts.
• Coordinate repair orders with customers and liaise closely with our U.S. head office.
• Process invoice billings for the parts department.
• Manage replenishments for the off-site warehouse.
• Respond to all incoming domestic and international emails for price quotes.
• Perform additional duties as assigned by the Customer Service Supervisor or the Service Parts Manager.

APPLY NOW!!!

• Minimum ‘N/O’ Levels or equivalent with at least 1 year of relevant experience
• Proficient in Microsoft Office

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68718 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Location: Lavender / Bendermeer

Working Days: 5 Day A Week

Working hours : 9am-6pm

Salary : $3500 - $4500

Job Scope

• Managing inbound and outbound shipments and deliveries for local and overseas customers
• Processing customer orders according to ISO standards, including entering orders into enterprise resource planning (ERP) system, picking, packing, and dispatching, while ensuring proper handling of products
• Maintaining the documentation for import and export activities, including airway bills, permits, licenses, etc. for customs clearance
• Ensuring all shipping documents, labels, and packaging are correct for dispatch
• Liaising with sales team, customers, logistics companies, delivery personnel and packaging suppliers
• Filing of shipping documents, invoices, and other documents
• Managing inventory and processing of stocking orders
• Conducting warehouse stock take
• Maintaining the cleanliness and tidiness of the warehouse
• Any other ad-hoc duties

☘The Supreme HR Advisory Pte Ltd EA No: 14c7279

☘SAMUEl SIAW Reg No: R24124745

Roles and Responsibilities

• Assist and support Sales team activities on administration of purchase orders and invoices.
• Preparation of related administrative paper documentation.
• Handle and follow up all import/export process and delivery shipment.
• Liaise with clients and suppliers on logistic and delivery arrangements.
• Responsible for client’s inquiries and quotations.
• Attend to general enquiries over the phone and email, gathering and evaluating feedback from clients.
• Supporting Event team in organisation of sales events.
• Preparation and submission of projects tenders or RFQs.
• Undertake any other ad-hoc projects/duties assigned.

Requirements

• Diploma or Bachelor’s Degree in Business Administration or related field.
• 3-5 years of sales support experience.
• Strong organization, time management skills and ability to work with senior internal stakeholders.
• Interpersonal skills, confident personality, high level of enthusiasm.
• Ability to start work with short notice preferred.

Position: Service Crew (Salad Bowl)

• Working Days: Monday - Friday
• Working Hours: 9.30am - 8.30pm (1 hr break time) *Flexible discuss
• Salary: $2000 - $2400
• Raffles Place / One North

Job Scope includes assisting in day-to-day business operations:

• Taking orders and interacting with customers
• Cashiering
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)
• Stock take and ordering

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Position Summary:

As a Customer Service Agent you will provide assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBO’s. The job incumbent will be the main point of contact for service requests, inquiries, suggestions and complaints.

Responsibilities:

• Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home
• Increase customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficiently
• Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
• Recommend and implement programs to support customer needs
• Attend to handling requests, carry out pre-flight and post-flight administrative tasks and assist flight crews and customers with various service requirements
• Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
• Identify and report potential hazards and near misses as well as occurrences as required by the reporting system

Requirements:

• High School Diploma/GED or equivalent
• Valid driver's license (Class 3)
• English language skills (e.g. B2 proficiency level or equivalent)
• Good communication skills
• Common courtesy and customer orientation
• Ability to work flexible schedules (Shift Work) and in various weather conditions
• To liaise with Thailand customer. Knowledge of Thai communication is essential

Desired Characteristics:

• Work experience in the aviation industry or a related field (e.g. hospitality) would be an advantage
• Ability to work calmly and effectively under pressure
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description:

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers

Job Requirements:

• Min Nitec
• Have Call centre exp/ Customer Service or Have order processing exp

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

✒️ Location: West

✒️ 5 days work week

✒️ Salary: up to $2,600

Job Duties:

· Assist the Customer Service team in answering customer inquiries through phone, email or WhatsApp support channels.

· Process orders accurately by checking, printing, scanning the Collection Order/ Delivery Order (CODO), matching with Purchase Order (PO).

· Ensure that customer inquiries are resolved in a timely manner by liaising with other departments to maintain customer satisfaction.

· Keep accurate and up-to-date records of customers’ interactions and follow-up actions taken.

· Prepare monthly reports / consolidated figures as required by the Customer.

· Submission of daily collections to NEA e-tracking system.

· Coordinate with Transport department to arrange and schedule collection date and time.

· Liaise with Operations on details of Customer’s requirements.

· Perform other related duties and responsibilities as assigned by supervisor.

· Maintain a positive and professional work ethics while working with customers and other team members.

Requirement:

· Minimum GCE ‘N/O’ Levels with 2 years of experience in a similar role.

· Proficient in Microsoft Office.

· Customer service oriented, positive and highly motivated individual.

· Target driven and possessed can-do attitude.

· Excellent communication skill.

· Well-groomed, good interpersonal skills and confident.

EA License No: 19C9611
EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)

about the company

Our client, an insurance based wealth solutions organisation and operates in various regions.

about the job

In this position as a Senior Customer Service Specialist, you will be tasked to administer all new business submissions and top-ups, data input and collecting all required documents and liaising with personnel from Head Office. The ideal incumbent will be expected to administer all post-sales requests, liaising with personnel from Head Office and ensure that these are processed within agreed service level with adherence to compliance requirements. You will be required to manage and build relationship with partners for new business and after sales requests.

• Office is located at Raffles Place
• 100% support role, non-sales
• Working hours: Monday to Friday, 9:00am to 5:30pm
• Package: Basic salary + variable bonus + attractive benefits + medical coverage

skills and experience required

• Customer-service oriented
• 5+ years of customer service support experience - ideally in insurance sector
• Candidates with Financial Consultant/Advisor or Relationship Manager experience are welcome to apply
• Problem-solving and critical thinking to evaluate, develop and implement solutions
• Excellent individual contributor as well as team player
• Meticulous & results oriented

If the above position interest you, kindly click on the appropriate link to apply for this role.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

Who Are We?

HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content.
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Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills.
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Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields.
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In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.

When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.

What You Will Do:

The global platform team at HoYoverse provides common functionalities to all of our products, Genshin Impact, Honkai Impact, Tears of Themis, Zenless Zone Zero, HoYoLab, etc. Our systems include a wide range of modules, such as account, announcement, payment. As these services are critical to players' experience, we invest heavily into technologies and uphold our high standard on availability, maintainability, robustness and scalability. Now we are ready to take our platform to the next level, and we need your help.

As a Support Engineer in our global platform team, you will have the unique opportunity to:

• Be the commander of online issues / incidents, find root causes via analysing system metrics or reading application logs, communicate clearly to relevant stakeholders without excessive technical jargon, write retrospect documents to help the team learn from failures.
• Be responsible for the deployment of our services and release of new features to users, and provide support for post-deployment regression testing.
• Continuously improve our application logs and monitoring dashboards by working with backend / infrastructure engineering teams, to detect issues earlier, find root causes faster and reduce false alarms.
• Consolidate common procedures and write SOP documents / monitoring playbook so that the team could apply the same standardised optimal actions when it happens again.
• Identify inefficiencies and potential risks in our processes, and propose improvements to them.

What We Are Looking For:

• Diploma or degree in a program related to Computer Science or Information Technology.
• Familiar with at least 1 programming language, able to write scripts or SQL queries for debugging, monitoring, statistics, etc.
• Familiar with monitoring and logging tools, such as Prometheus, Grafana, Jaeger, ELK Stack, etc.
• Understanding of software release practices, including but not limited to A/B test, feature flags, grayscale deployment, etc.
• Good communication skills and a strong team player.

Bonus Points:

• Previous working experience or knowledge in banking, finance, fintech or payment, etc.

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.