Job Description

Contact Centre Platforms team is responsible for the design, solutioning and implementation of IT applications for contact centres located worldwide, operate 24 by 7. The solutions involve several technology stacks – including but not limited to computer telephony integration and routing capabilities, voice & screen recording and various integration technologies with backend systems. This team aims to deliver high performance and resilient IT applications to contact centres, supported by other IT infrastructure teams such as network, info security etc.

Our current contact centre system is running on Genesys Engage on prem with Workspace Edition 8.5/9. It handles voice and SMS text channels with integration to a case and knowledge management tool that provides a single interface for contact centre agents to handle interactions with customers. We also have a screen and call recording system with speech analytics on Verint. There is on-going exercise for a next new generation contact centre platform that is scalable, flexible and nimble to support dynamic business needs, improve customer experience and effectively manage contact centre operations at an optimal cost.

We are looking for candidate who is having strong IT programming skills and with positive working attitude. This job assignment will allow you to continue strengthen your technical skills while solving the business challenges, with an ideal platform to develop your leadership skill. It will also provide an opportunity to expose yourself to the SIA contact centre domain knowledge and technical skills on how to manage the existing contact centre platforms.

This role is expected to work based on Singapore office hours, at time you will need to work outside of the office hours due to project deployment or to handle incidents.

What you will do:

• Understand business requirements and propose the technical end to end solution for contact centres. This includes working with relevant IT department such as infrastructure, IT security and network teams to validate the solution proposed before presenting solution to architecture committee for approval.
• Work closely with product owner and project team members (within and beyond the squads) on solutioning/project initiation, implementation and post-implementation support which support phases of SDLC and/or Agile/SCRUM sprints/delivery.
• Maintain and modify the existing SIA Genesys call flow codes, covering Genesys GVP VXML and orchestration ORS SCXML codes, along with the maintenance of the Genesys Agent Desktop application used in the contact centres. This also includes developing and maintaining Genesys middleware code integrating of the contact centre platform to various SIA systems such as CRM, booking system etc.PS: Successful candidate will be exposed to the required technical skill related to contact centre platforms.
• Work with Product Owner to prepare / review test scenarios and test cases, support all UAT related activities to verify that the user requirements are met.
• Provide technical guidance to Level 1 support team
• Work with other technical team members to plan on the contact centre software component upgrade
• Troubleshoot and resolve all technical challenges as appropriate in a thorough and timely manner - prior to and after systems are on production.
• Demonstrate good grasp of contact centre technology and future trend.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements:

• Possess a degree in Information Technology with minimally 2 years of IT projects experience.
• Strong skills in software development tools and techniques including Java, JavaScript,.Net, Web Services, JSON, SQL, C++,Python with cloud based CICD deployment.
• Experience in various project development lifecycles such as SDLC & Agile/SCRUM delivery
• Excellent communication skills to articulate solutions to technical and non-technical audience and get buy-in
• Strong team player with the ability to take ownership and deliver independently
• Possess initiative, drive and excellent attention to detail
• Able to learn fast, work under pressure with tight deadlines and/or multiple projects
• Preferably but not mandatory, with prior working experience to develop the calls routing flow and interactive voice response (IVR). This includes good understanding of the dependent infrastructure setup required for contact centre platforms such as voice gateway and SIP trunks to manage various contact centre hotlines and virtual desktop infrastructure setup, aligning to cyber security landscape respectively. Any prior technical experience to migrate the on prem contact centre system to cloud-based solution will be an added advantage too.
• PS:The job provides an avenue for the successful candidate to learn and equip oneself with the adequate technical knowledge related to contact centre platforms. This could be in forms of on or off the job training.

Job Description
We are seeking a highly-skilled, technology-driven IT professional with a deep understanding and extensive experience in managing application security, performance monitoring and API gateways. The ideal candidate must demonstrate practical expertise in tools like Imperva, Akamai, Apigee, AWS API Gateway, Tibco Mashery, Splunk, Dynatrace & etc.

The successful candidate will join SIA Group's IT Infrastructure team and will be responsible for the following:
•Implement, refine, and oversee IT security measures focusing on enhancing the application security using tools like WAF and bot control. You will be expected to devise methods and strategies to improve application security.
•Manage API gateway, and work with development teams to ensure seamless and secure data transit between services. Knowledge of Apigee and Tibco Mashery will be considered a significant advantage.
•Leverage your hands-on expertise in application performance monitoring to ensure optimal system performance and identify potential areas of improvement.
•Proficiently use software tools like Imperva, Akamai, Dynatrace, and Splunk to meet operational needs and project requirements, demonstrating an agile response to changing tech needs.
•Project management, including responsibility for the initiation, planning, design, execution, monitoring, controlling, and closure of large-scale IT infrastructure projects.
•Keep abreast of the latest technologies in IT, network, and cloud computing spaces, with a willingness to continuously learn and implement new technologies and trends.
•Note: You could be posted to any subsidiary in SIA Group.

Requirements
•A bachelor’s degree in information technology, Computer Science, or a related field.
•A minimum of 5 years of experience in IT with expertise in application security, API management, network & cloud computing.
•Expert-level skills with tools like Imperva, Akamai, and Apigee.
•Proven experience in managing large-scale infrastructure projects from initiation to closure.
•Excellent problem-solving skills and the ability to communicate complex technology concepts clearly.
•AWS/Azure Solution Architect, PMP, or other relevant certifications are highly desirable.

• Primary skillset
• Have hands-on exposure to the latest exciting technology trends in creating, managing, and improving CX (Nice in contact) for our users – including AI, Bot, Voice Biometrics, Real-Time Analytics, and Interactive Guidance.
• Have direct involvement working with end-users to understand their business strategies, enabling us to help them achieve company goals and outcomes through the use of CXone solutions.
• Be innately curious, with a passion and eagerness to have hands-on technology. Build and create solutions that help end-users meet their CX objectives.
• Have the desire to work independently, flexibly and possess critical thinking in creative solutions for our end-users
• Be able to create a customized demo and have the opportunity to tell the story that showcases the solution in a persona and value-based manner for the applicable user roles of CXone
• Discover user needs that translate into hands-on workshops, sandbox experiences, or proofs of concept to help customers realize the value of CXone
• Have access to a collaborative, team-oriented environment, along with access to other internal resources across the organization to help you understand and solve complex technical challenges while participating and contributing in key areas of experience and strength.
• Have access to actively participate in learning from hands-on CXone Product training, workshops, including live, on-demand, and in-person, learn competitive offerings that allow you to continue to be a trusted advisor to the users while ensuring value is realized from our solution.
• Be able to work in a fast-paced, cross-functional team while being able to multi-task, prioritize and be detail-oriented – both oral and written.
• Be able to demonstrate an understanding of security, how it applies to our customer's security needs, and able to articulate a solution that meets their needs, both in design, transit, and at rest.
• Have existing experience in CCaaS or experience working with Cloud products.
• Have 8-10 years of work experience, preferred experience in technical training, implementation, integrating to CRMs, DBs Omni-channel, other software implementation or development/coding experience
• Have bonus experience with REST, JSON, and APIs
• Must be well versed in using Microsoft Excel
• Has experienced in deploying Regional or Global projects
• The following are the CXone products and tools we need support from the engineer:
• Supervisor tool
• Performance Management tool
• Interaction Analytics
• CXone Predictive Behavioral Routing
• Feedback Management Tool
• WEM Enterprise
• Auto Attendant
• MAX and MAX integration
• CRM agent Applications
• Data Dictionary
• Pre-Build Report
• Custom Reporting
• Data Download Report
• Direct Data Access
• Dashboards
• Get Studio
• ACD scripting
• Developer Portal
• IVR
• Cloud Storage
• Workforce Intelligence.
• Secondary skillset
• 1. Support Avaya UC and CC implementation and operations
  2. Support NICE recording solutions implementation and operations
  3. Support IP Telephony, VLAN, LAN, and WAN
  
  The following are the products we need support from the engineer:
• Avaya Comms Mgr
• Avaya Session Mgr
• Avaya System Mgr
• Avaya Aura Messaging
• Call Accounting
• Avaya CMS
• Avaya Utility Server
• Avaya SAL Gateway
• Avaya Agent Map
• Nice Applications/IC
• Nice Storage Ctr
• AES

· Handle sales activities/quotations for assigned account.

· Handle and grow existing customers/ new development customers (Machining and Contract Manufacturing) with strategic growth of 15%-20%.

· Manage customer account status & credit control for assigned account.

· Achieve assigned sales target and consistently follow up for purchase order after quotation is submitted to customer.

· Work with cross functional departments for customer request /new RFQ as per SOP0038.

· Review order fulfilment as per SOP0039 and back-up support for sales coordinator in order fulfilment that enable smooth daily operations.

· Maintain & service customers satisfaction as per SOP0040.

· Review consolidation of pricing & forecasting and work with customers in fulfilling the forecast.

· Participate in weekly / bi-weekly / monthly sales call with customers with the aim to ensure business needs are on schedule and to arrest any potential / new issues by customers relating to sales and revenue.

· Understand and work with multi-level bill of materials (BOM).

· Collaborating with the design, production, supply chain, engineering or R & D departments of the company to determine how products and services could be made or modified to suit the needs of the customer.

· Selling on technologically and scientifically company core capabilities to covert to product sales.

· Maintain and ensure Sales and Marketing annual operating budget did not exceed per HOD prevailing directive.

· Managing close relationship with various departments taking deliverables as top priority.

Any other ad-hoc duties as assigned by supervisor.

Minimum Diploma in Mechanical/Manufacturing Engineering or its equivalent.

Minimum 1 year of relevant working experience.

1. Technical and Technological Skills

· Knowledge in Navision system platform.

· Strong oral and written communication skills.

· Basic MS Office proficiency.

· Provide quality customer service that meets customer needs and expectations.

· Able to accomplish sales-related reports and presentations.

2. Personal Qualities (Soft Skills):

· Customer-focused and results-driven.

· Able to work in different time zone for customers weekly conference calls.

· Able to work independently or with the team.

· Good communication and interpersonal skills in building and maintaining both internal and external relationships.

· Open to explore and decipher new things for professional growth.

Job Descriptions

· Supports medical device development & manufacturing operations including but not limited to

· QMS/DMR development;

· Root cause investigations for corrective actions;

· Implementation of corrective actions;

· Analyse quality metrics for corrective and preventive actions: and

· Change records and assurance of proper record control.

· Develops test protocols and reports for the validation and/or re-validation of equipment, processes, test methods, and computer systems.

· Develops sampling plans, determines sample sizes, and perform data analysis using various statistical tools including but not limited to regression analysis, t-test, ANOVA, and process capability indices.

· Collaborates with manufacturing engineering, production, purchasing, and quality assurance functions to drive process excellence.

· Technical liaison to external medical device customers.

· Coordinate Internal Audit / Supplier Audit Programme

· Technical reviewer of engineering changes related to product specifications, process parameters, methods and equipment.

· Performs as technical writer responsible for the development of test protocols, test reports, work instructions, and standard operating procedures.

· Assist in maintaining certification and regulatory compliance to ISO 13485, QSR , Medical Device Directive Requirements and any regulatory standards as applicable.

· Supports Quality Assurance in the review, analysis, and reports on process and product performance to management.

· Conduct new employees’ orientation (NEO) training for Quality Management System and 6S for newly joined employees.

· Other ad-hoc tasks assigned by immediate supervisor.

Requirement:

• Minimum Degree in Mechanical/ Mechatronic Engineering.

Experience:

· Minimum 3-5 years relevant experience as a Quality Professional, preferably in ISO 13485 environment.

· Good understanding in the implementation of QMS (ISO 13485), Quality Assurance and Quality Control methodology.

· Regulatory experience in GMP(Good Manufacturing Practice) procedures

Skills :

· ISO 13485 Internal Auditor Trained

· Six-sigma trained with strong engineering fundamentals.

· Strong attention to details and able to work under tight deadlines.

· Ability to multi-task, prioritize tasks and quickly adjust in a rapidly changing environment

JOB RESPONSIBILITIES

• Perform assigned manufacturing tasks to produce high quality products under limited supervision and instruction.

• Perform troubleshooting on components, sub-assembly, and full assembly systems by using mechanical and electrical knowledge when issues arise.

• Perform assembly and testing activities in accordance to the established work standards, test procedures and work schedule.

• Work with supervisor and assist engineers to execute controlled experiments for feasibility study.

• Execute moderately complex assignment by assisting Engineers to do troubleshooting and assisting Supervisor for report data collection and provide independent judgment.

• Support 5S and Lean activities.

• Perform preventive maintenance on equipment and tool.

• Support process improvement activities to meet production goals.

• Perform other tasks as assigned

JOB REQUIREMENTS

• Nitec, Technical Diploma or Vocational Certified in Electrical, Mechanical or Mechatronics Engineering with relevant experience.

EXPERIENCE

• Experience in Manufacturing Instrument in Life Science or Medical Devices Industry.

• Experience in ISO 13485 audit and cGMP environment.

• Able to work with miniature components /parts under microscope.

• Experience in soldering electrical components.

• Experience in laser welding (an added advantage).

SKILLS

• Knowledge in mechanical or electrical engineering.

• Meticulous and attention to details with good troubleshooting ability.

Job Responsibilities:

• Proposal and designing of innovative automation system machine for factories.
• Data collection of initial machine test run to meet specification and produce quality products.
• Communicate & coordinate closely with vendors and project team from machine concept design till implementation.
• Support in machine manual standardization pertaining to maintenance and safety.
• Support factories on new/transfer equipment/jigs/tools, improvement, modification, troubleshooting and overhaul machines to meet OEE goals.
• Support and train BATAM local technician within department and Factories.

Job Requirements:

• Degree in Mechanical / Mechatronic Engineering.
• Minimum 3 years’ experience in factory automation machine design.
• Experience in semiconductor process will be an added advantage.
• Proficient in 3D CAD design. (Preferrable Autodesk Inventor)
• Able to design machine/jig for factory automation.
• Able to work independently and self-driven. Analytical and good problem solver.
• Good communication and project management skill.
• Flexible & adaptable, able to work under pressure with tight delivery schedules.
• Able to travel to BATAM and oversea when project assigned.
• Proficiency in English. Understanding Bahasa Indonesia or Japanese is an added advantage.

Job Summary

An exciting opportunity for a Frontend Developer (Angular / React) to be involved in the development of innovative technical solutions that drive critical applications for an established fast paced organization.

Mandatory Skill-set

• Degree in Information Technology, Computer Engineering and / or Computer Science;
• At least 2 years of experience in designing and developing front end applications;
• Must have completed at least 1 full software development life cycle in a sizable software system project;
• Hands on experience in client-side scripting and JavaScript frameworks, including jQuery;
• Proficiency in developing applications using Angular.JS or React.JS including HTML5, CSS3, web markup;
• Experience in relational databases such as MySQL and MSSQL;
• Good understanding of interaction design;
• Must have familiarity with browser testing and full stack debugging;
• Working knowledge of Agile methodology, tools like Jira/Confluence;
• Good knowledge of Git workflow;
• Ability to communicate and present technical information in a clear and unambiguous manner;
• Strong ability to work independently and cooperate with diverse teams in a multiple stakeholders environment.

Desired Skill-set

• Knowledge and experience in Spring Boot and Micro Service Systems;
• Knowledge in areas of cloud deployment/ services, data analytics/ algorithms.

Responsibilities

• Responsible for requirement analysis, development, maintenance and support of web based user-facing software applications;
• Ensure technical feasibility of UI/UX designs;
• Analyze & solve performance and security related requirements in the applications;
• Prepare documentations for detailed system requirements;
• Work with system testers to detect and rectify detects;
• Monitor application performance and troubleshoot issues;
• Provide pre-sales support in preparing solution proposals and product demonstrations;
• Ensure the best possible performance, quality, and responsiveness of applications;
• Provide technical maintenance by troubleshooting problems and providing effective solutions.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Description:

- Communicate with management and clients to establish project specifications, parameters, and goals that complement company objectives.
- Organize both internal and external resources to keep projects on track and within the allocated budget, time, and scope.
- Examine the project's progress and adjust the scope or timetable as needed to get the best results.
- Assign team members responsibilities and roles in accordance with their unique skills and talents.
- Contribute to the team's skill development and impart knowledge to other staff members
- Reach company objectives while following guidelines and best practices

- Coordinating between sales team and clients by managing schedules, filing important documents and communicating relevant information.

- Ensuring the adequacy of project and sales-related equipment or material.

- Responding to complaints from customers and give after-sales support when requested.

- Organises and manages the various parts of a project to ensure its success, including assign/monitor daily tasks and communication, as well as creating reports and updates for the project manager and other members of management.

Accountabilities
- Make ensuring that every facet of a project is well-structured and adheres to the specified timetable and deliverables.
- Create and manage a database for project performance that tracks overall advancement and milestone accomplishment.
- Effective resource allocation and management will increase project effectiveness and maximize output deliverables.
- Notify the proper management channels of project risks and results, and escalate problems in accordance with the project work plan.
- Act as a conduit for information between the company's teams and outside resources
strengthen ties with outside sources, such as researchers and independent vendors

Requirements:

1) Diploma or degree in Engineering, Building Science

2) Min 2 years relevant experience

3) Class 3 driving license

4) Bilingual in English and Chinese

5) Strong people skills, communication and time management

6) Strong presentation skills

Responsibilities:

• Responsible for projects management, planning and the design of electrical building systems
• Meeting clients & services providers on scope of service and conduct field surveys
• Handling project evaluation, budgets, documentation, technical specification and coordination
• Conduct analysis and selection of systems; evaluate project budgets
• Complete design documents & technical specifications
• Work coordination with other disciplinary teams
• Assist in e-Submission to authorities for utilities services and related building regulatory submissions

Requirements:

• Degree in Electrical Engineering accredited by Professional Engineer Board, Singapore.
• Minimum 3 years of experience in the industry, preferably in consultancy firm
• Able to work independently with minimal supervision
• Singaporean only

The job description as follow:-

• Provide layout drawings and bills of materials
• Prepare and maintain projects documents and records such as Work Orders, Design and Development Discussion form and other related project documents
• Monitor and co-ordinate project status with production and ensure good quality yield product
• Ensure satisfactory project execution

Requirements:-

· NTC or Diploma in Mechanical and Electrical Engineering

· With minimum 2 years' working experience in Engineering field can be considered

· With Drafting knowledge in AutoCAD

· Able to start work immediately

· With Class 3 driving licence is an advantage

Pfizer Singapore is recruiting permanent employees for manufacturing site expansion of PFIZER ASIA MANUFACTURING PTE LTD (PAMPL) in Singapore.

Why Patients Need You

Whether you are involved in the design and development of manufacturing processes for products or supporting maintenance and reliability, engineering is vital to making sure customers and patients have the medicines they need, when they need them. Working with our innovative engineering team, you'll help bring medicines to the world even faster by imagining what’s possible and taking action.

What You Will Achieve

Working with Pfizer’s dynamic engineering team, you will play a critical role in the management of manufacturing information systems to improve manufacturing success rates and ensuring zero down time.

As a Senior Associate, your knowledge and skills will contribute towards the goals and objectives of the team.  Your focus and ability to meet team targets will help in completing critical deliverables. Your innovative use of communication tools and techniques will facilitate in explaining difficult issues and establishing consensus between teams.

It is your hard work and dedication that will make Pfizer ready to achieve new milestones and help patients across the globe.

How You Will Achieve It

• Actively support the design and implement process control systems (PCS) and Digital solutions, to control and optimize Active Pharmaceutical Ingradient (API) manufacturing operations
• Contribute to the completion of projects, manage own time on agreed targets, develop plans for own projects and leads small project teams.
• Monitor, generate and complete the periodic review, validation master plan for the automation engineering program.
• Demonstrate good planning, organizing, time management and team participation skills.
• Responsible for routine and preventive maintenance work, ensure all the equipment and facilities work safely, efficiently and reliably.
• Generate and develop standard operating procedures and system support.
• Analyze operational process problems and recommend appropriate corrective and preventative actions.
• Manage change control authoring and execution.
• Participate in Process Centric Teams (PCT) in supporting the development of production recipes and devising automation solutions that improve productivity, business operations and safety/quality standards.
• Participate in the site and network wide teams to provide alignment and direction across various automation initiatives.
• Knowledge and of Automation systems integration to Pfizer Digital Manufacturing M4.0 applications / systems used for manufacturing.
• Provide 24x7x365 support of our automation systems and perform automation activities for capital and non-capital projects.
• Modify moderately complex to highly complex control logic that requires a degree of scientific and/or manufacturing process expertise.
• Mentor and guide junior staff and serve as a technical trainer, whenever necessary.
• Clearly communicate progress and issues to peers.

Qualifications

Must-Have

• Bachelor's Degree
• 5+ years of demonstrated experience in Automation Engineering
• Experience with writing software test plans, user requirements, and system design documents
• Experience on Automation Compliance projects
• Familiar with process controls equipment
• Strong knowledge of Computerized Systems, Compliance regulations and standards
• Teamwork spirit, good communication skills and training abilities
• Excellent interpersonal effectiveness and communication skills {written and oral}

Nice-to-Have

• Master's degree
• Relevant pharmaceutical experience
• Understanding of programming, and proficiency in at least one language

  
Work Location Assignment: On Premise

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Job Descriptions

• Assist the department head of Quality in the implementation of and maintenance of the Company Quality Management Systems (QMS) in accordance with ISO 13485 standard and other applicable regulatory requirements.
• Assist the department head of Quality to coordinate external audits conducted by customers and notified/ regulatory bodies. Work with various departments to ensure timely closure of any audit findings or observations.
• Coordinate Engineering Change activities in compliance with Engineering Change procedure and ensure correct revision of drawings, specifications, and documents.
• Ensure all quality documents and records are kept in compliance with Document Control and Record Control procedures.
• Conduct New Employees’ Orientation (NEO) Training on Quality Policy, Quality Objectives, Good Documentation Practice and Data integrity, Document Control and Record Control.
• Consolidate quality data, quality issues and trends for monthly quality metrics reporting.
• Assist department Head of Quality to prepare Management Review semi-annually.
• Track CAPA and any actions arising from Internal Audit, coordinate with responsible parties to ensure timely closure of action items.
• Liaise with 3rd party Notification or Regulatory Bodies for certification and regulatory activities. Track and monitor Regulatory Bodies, such as FDA/ HAS for regulatory updates or any changes to their requirements.
• Perform other tasks as assigned by the Supervisor

Requirement:

• Diploma in Engineering, Science or equivalent

Experience:

• Minimum 1 year working experience in quality management systems and applications.
• Knowledge and experience working within a regulated and structured environment.
• Work experience as Quality System Executive in a medical device manufacturing environment. (Candidates with more experience can be considered for Senior Quality System Executive position)
• Experience with handling ISO13485 audit as an auditee

Skills :

• ISO13485 Internal Auditor
• Root cause analysis (Kepner- Tregoe, 5-Why, 6M etc)
• Problem solving techniques (eg: DMAIC/8D/PDCA/A3 application in continuous improvement)
• Competent with general PC and office software application
• Proficiency in MS Office.

Roles & Responsibilities:

• Responsible for projects management, planning and design works
• Meeting clients & services providers on scope of service and conduct field surveys
• Handling project evaluation, budgets, documentation, technical specification and coordination
• Conduct analysis and selection of systems; evaluate project budgets
• Complete design documents & technical specifications
• Work coordination with other disciplinary teams including architectural, mechanical and electrical
• Assist in e-Submission to authorities for utilities services and related building regulatory submissions

Requirements:

• Degree in Civil Engineering accredited by Professional Engineer Board, Singapore.
• Minimum 3 years of experience in the industry, preferably in consultancy firm
• Able to work independently with minimal supervision
• Singaporean only

Company Overview

Kiteworks’ mission is to empower organizations to effectively manage risk in every send, share, receive, and save of sensitive content. To this end, we created a platform that delivers content governance, compliance, and protection to customers. The platform unifies, tracks, controls, and secures sensitive content moving within, into, and out of their organization, significantly improving risk management and ensuring regulatory compliance on all sensitive content communication. Kiteworks is carrying its bold vision forward while maintaining strong profitability and growth. This is a perfect time to join the company as it moved into a high growth phase and there are many opportunities to make a meaningful contribution to its future.

The Role

We are looking for a highly driven, talented, and self-motivated Senior Applications Security Engineer to be part of our growing application security team. You will be part of a team that is up to date on emerging security vulnerabilities and threats, and works toward improving the security of our products and our CI/CD environment and process.

Key Responsibilities:

• Develop automation and security tools to enhance the security posture.
• Research, evaluate, and integrate new security technologies/tools within CI pipelines.
• Perform STRIDE threat modeling before each product release.
• Provide consultation in design and security reviews for new features.
• Conduct product code reviews with a security-focused lens.
• Execute white box security scans and implement system/application hardening measures.
• Document security fixes and support customer service with security advisories.
• Maintain comprehensive documentation and handle CVE filings.
• Analyze reported vulnerabilities, assess risks using CVSS methods, and determine impact.

Job Requirements:

• Bachelor’s or master’s degree in computer science or computer engineering, specializing in cybersecurity.
• at least 2 years of hands-on experience in cybersecurity roles.
• In-depth knowledge of common web application vulnerabilities and mitigation strategies.
• Proven ability to validate and implement security fixes; manage bug bounty reports effectively.

Key Skills and Experiences:

• Demonstrated expertise in integrating security measures into CI/CD pipelines using Jenkins, GitLab, etc.
• Proficiency in executing and interpreting results from SAST and DAST tools.
• Strong background in Linux system hardening and implementing CIS security standards.
• Proficiency in PHP and Python for security-related tasks.
• Hands-on experience with blue team responsibilities like DFIR and security hardening.
• Familiarity with AWS and Azure; additional experience considered advantageous.
• Security certifications (e.g., SANS) are highly valued.

Desired Attributes:

• Exceptional analytical skills coupled with a meticulous problem-solving approach.
• Excellent written and verbal communication skills.
• Proven ability to convey complex technical concepts to diverse audiences.
• Passionate about Kitework’s domain and mission.

Compensation/Perks

You will be rewarded with a competitive compensation package, including excellent benefits and stock options. Other benefits include: medical, dental, and 18-21 days annual leave

Essential Responsibilities:

• Design/develop/substantiate/implement new repairs
• Ensure internal shop documents are kept current with the latest repair documents and flow changes to appropriate personnel
• Generate, change/update OP sheets, routers
• Track or collect data on yield and identify opportunities to improve yield; conduct new material tryouts; review process for improvements.
• Conduct salvation reviews
• Raise and follow thru with Departure Records approval, work with REDO or GEAE engineers to enhance tech issue resolution process
• Plan and manage product transition related activities
• Provide work scope for customers, draft responses to customers’ queries
• Investigate and answer QPR/CARs
• Where applicable, act as subject matter expert to design and develop appropriate OJT for shop CRTs
• Engagement in Six Sigma, bullet train activities; lead cluster activities
• Up-to-date technical/engineering documents and new business opportunities for company
• Ensure up-to-date manuals are deployed for use – compliance.
• Proper flow down of technical operating documents for CRT use.
• Up-to-date technical/engineering documents and new business opportunities for company.
• Ensure up-to-date manuals are deployed for use – compliance.
• Proper flow down of technical operating documents for CRT use.
• Customer benefit for business growth, productivity for shop.
• Customer benefit, yield improvement and additional business for organization.
• Ensure technical issues are resolved expeditiously for business.
• Ensure proper technical qualifications are completed for either transitions in or out of GEASO.
• Customer interface; know customer requirements.
• Compliance/Customer Satisfaction – timely response & closure.
• Skills development & enhancement for shop CRTs.
• Support business productivity & cost efficiency drive efforts.

Qualifications/Requirements:

• Bachelor's degree in Mechanical/Aerospace or related Engineering fields.
• 3-5 years of experience in manufacturing environment is required.
• Aviation maintenance repair and/or overhaul environment preferred.
• Relevant internship experience is highly desirable.

Desired Characteristics:

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Ability to work independently.
• Strong problem solving skills.
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

Who we are

Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative, but work well within a team.

Summary of Position:

Provides engineering and field support for Fugro Satellite Positioning services and related products.

About the role:

• Tests GNSS equipment and related products received from manufacturers.
• Tests GNSS antenna systems.
• Prepares test setups for monitoring of signal quality.
• Maintains test equipment and tool sets.
• Maintains test documentation.
• Maintains service documentation for all FSP equipment.
• Provides technical support as required.
• Provides field support as required.
• Fault finds / repaired returned failed products from customers.
• Undertakes installation of FSP equipment / systems on customer’s marine / DP vessels.
• Maintains installation documentation.

Key Performance Areas:

Quality Assurance:

• Compliance with all requirements of the company Business Management System

Health, Safety & Environment

• Observes HSE procedures and reports potential hazards to the HSE Manager.

Customer Support:

• Responds in a timely and courteous manner to requests for client service and assistance.

Operations:

• All jobs completed accurately and in a timely manner.

About you:

• At least diploma in Electronic Engineering or similar or two years related experience and/or training or equivalent combination of education and experience.
• Extensive knowledge of RF and Microwave receiver systems.
• Understanding of electronic assembly process
• Understanding of DGPS/GPS systems.
• Must have basic electronic hardware, software and networking awareness.
• Must be able to undertake frequent business travel (at short notice when required).

What we offer

Competitive salary with Annual Wage Supplement

Generous paid-leave

Career & training opportunities (international opportunities possible)

Company shuttle from various pick-up at MRT stations across Singapore

Collective health insurance and outpatient benefits;

Employee Assistance Programme (EAP) to provide help when you need extra support.

Additional benefits: Long Service Awards, Professional Membership, Weekly fitness-related activities, etc)

**Benefits may vary according to position/contract/grade level.

Our view on diversity, equity and inclusion

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together create a safe and liveable world’ – and to each other.

How to apply

• Please include your latest resume in the application.
• Please describe your working rights in Singapore (work pass sponsorship is subject to quota and availability).
• We regret to inform that we will only process applications made via our Careers website (and other linked portals) and only shortlisted applicants will be contacted.

Job Description:

· Lead I&C engineering teams in multiple projects within the organization with management of local and remote team setups.

· Drive team’s performance to ensure that safety, integrity, financial and contractual requirements are met and also ensure continuous improvement activities are implemented across teams.

· Develops and maintains customer relations, obtains feedback and provides state-of-the-art solutions to meet customer expectations and deliver project objectives.

· Provide I&C related engineering support during the bidding phase and support the sales team with technical presentations to customers.

· Work together with the Supply Chain Management team to ensure that approved suppliers and their needed services and equipment are planned and streamlined to support the engineering execution.

· Conduct reviews of Engineering design and deliverables with the team and ensures that engineering teams are adequately resourced, developed and equipped to meet business needs.

· Active participation in providing financial plans, manpower estimation and budget estimation for engineering deliverables with close collaboration with Sales and Sales support team

Requirements

· At least 6 years of relevant working experience in the Power, Water and Process Industry for customer facing experience in ICA

· Hands-on Technical expertise in defining and implementing engineering applications and solutions with Instrumentation, Control and Automation systems

· Preparation of Engineering schedule, Engineering man hour estimation for complete project, Gated review of Engineering documents like Design Basis report, P&ID, Instrument sizing and selection criteria, I&C Layout drawing, 4Q Analysis, Standardization, Bill of Materials, review and estimation of installation and testing, commissioning scope etc.

· Preparation of Control and Automation sequences, logic development and deep understanding of simple to complex control system architectures and related topologies

· Good knowledge of advanced control application including digital solutions i.e. cyber security, process optimizations etc.

· Minimum 6 years’ experience of running remote engineering and operations center at regional or global levels.

Skills

· EPC, Engineering center & Manufacturing background

· Good Knowledge in International standards in particular IEC

· Knowledge of process, P&ID and complete C&I.

· Complete knowledge of cable, cable tray layout, schedule and engineering tools.

SISTIC.COM PTE LTD, part of the MCCY family, is Singapore's largest ticketing agency and one of the leading e-commerce players, selling over 6 million tickets annually.

Under a new leadership team, SISTIC is preparing for the next stage of hyper growth.

We would love to hear from you if you

• take pride in ensuring delivery of quality code on time
• are a self-starter who works well with people

In return, we offer

• work-life balance
• hybrid work

In Your Role

• Lead, develop and grow the Engineering team into a high-performing team
• Translate business requirements and product roadmap into practical software architectures and requirements
• Design and implement solutions
• Guide and train team on coding related matters
• Plan sprints and ensure quality code is delivered on time
• Work on mission-critical systems with high requirements on availability, reliability and performance
• Monitor reliability and performance of systems to suggest improvements
• Collaborate with DevOps team to improve processes

Requirements

• Degree/Diploma in an Engineering, Computer Science or other technical field
• At least 10 years of experience in software development/engineering
• At least 2 years of experience managing a team of at least 5 engineers
• At least 2 years of experience working on mission-critical systems
• Experience with Java Spring Boot, SQL and NoSQL (ideally Redis and Cassandra) databases, and message queues

Seeking for Singaporean to join as Cloud Engineer (1 year contract under agency payroll)

Mandatory Skills: AWS; Azure

Preferred Skills: Cloud Ops and Administration

Location: Bedok

Working Hours: Mon - Fri: 8.30am to 6pm (including 1 hr lunch break) Required 24*7 Standby Support for Incident Management

Salary Range: $6000 - $7400, incentive of performance bonus up to 1 month basic salary subject to reporting manager’s appraisal at the end of contract

Requirements:

Possess the relevant qualifications and/or be proficient in the following areas:

• AWS SysOps Certified a must
• Singaporean (required to clear Cat 2A security clearance)
• Minimally (3 - 5) years hands-on experience in administration of servers and Cloud Operations (AWS and Azure)
• Working experience with ECS and EKS in AWS
• Good working experience with Linux platform
• Working experience with Microsoft Hyper-V, VMWare ESXi’s & vCenter, Nutanix, Azure and AWS experience
• Knowledgeable in Windows Operating Systems 2012/2016/2019/2022 Server
• Knowledgeable in Active Directory, DHCP, DNS, Group Policy, IIS, SCCM, WSUS, Windows Cluster
• Preferably experience in Commvault/Netbackup Veritas Backup Products
• Preferably experience in TrendMicro/Symantec Anti-virus products
• Knowledge with storage products
• Resourcefulness and problem-solving aptitude
• Proficient in coordinating and communicating customer requirements
• Proficient in Windows scripting
• Able to handle demanding service response and recovery turnaround
• Able to manage daily support tasks to meet stringent SLA requirements
• Excellent scheduling and multitasking skills
• Meticulous and process-oriented
• Good, hard-working attitude with ability to work well under pressure
• Good communication skills English (written, spoken)
• Good analytical skills with ability to work with others to resolve problems.
• Good organization skills, with ability to properly document and track information.
• Good understanding with Application tiers, IIS, Databases
• Good understanding with Change Management processes
• Having experience in WOG environment is a plus
• Regular 8x5 support (shift rotation but no graveyard), required to be on standby for 7x24 support. Expected to work during off-peak hours on system activities
• Basic understanding of Linux OS and willing to be cross trained in Linux/Unix environment
• Basic Networking knowledge is a plus
• Preferably certified in RHEL, Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), ITIL or equivalent.
• Required to serve 2 months notice if hired for this role

Responsibilities:

• Install and configure software and hardware
• Manage servers and other related technology tools
• Set up accounts and servers
• Monitor performance and maintain systems according to requirements
• Work with users and vendors to take timely and appropriate steps to resolve and troubleshoot issues impacting service levels and conduct root cause analysis
• Ensure security through access controls, backups and hosts firewalls
• Ensure patching is done monthly and systems are upgraded with new releases and models
• Ensure systems always comply with security policies, including vulnerability assessment, patching, and hardening.
• Respond promptly to Incidents and SRs
• Generate and Review Accounts monthly or as per required
• Researching and recommending new approaches to improve the computer system.
• Providing technical support when requested within and after office hours
• Develop expertise to train staff on new technologies
• Build an internal technical documentation, manuals and IT policies

Interested candidates, please forward your resume to [email protected]

Associate Systems Engineer

Our field sales professionals rely on proactive technical support during the sales process – and our expert Systems Engineering team always steps up to the mark. We lead the development and implementation of complex and specialized products, applications, services and solutions. From delivering sales presentations and product demonstrations, to developing detailed installations or system integration plans, we ensure customers get the innovative, relevant, interoperable solutions they need.

Join us to do the best work of your career and make a profound social impact as a Associate Systems Engineer on our Systems Engineering Team in Singapore.

What you’ll achieve
As an Associate Systems Engineer, you will help provide pre-sales technical support to our field sales teams throughout the sales process, from customer needs analysis to project scoping and solution design.

You will:
•Serve as trusted advisor to customers, partners and teammates by performing effective discovery of technical and business requirements
•Think creatively to design data center solutions that encompass the breadth of the Dell Technologies portfolio
•Have a passion for learning the Dell Technologies data center infrastructure portfolio, competitive offerings, general IT changes and customer and industry trends
•Leverage tools such as Microsoft PowerPoint, Word, web conferencing and white boarding

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
•Demonstrated technical aptitude in a field such as engineering, computer science, business, math or applied sciences
•A passion for problem solving and a bias towards innovation

Desirable Requirements
•2 - 4 years of related experience
•Bachelor’s degree
•Some experience in relationship selling

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 31 March 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

· Create quality inspection plans and work instructions for incoming, In-process or outgoing parts to ensure that components and products conform to specifications.

· Define training plan, train QC supervisors, QC technicians and QC inspectors to perform dimensional/functional inspection in accordance to work instructions.

· Perform First Article Inspection for newly inducted materials and parts.

· Perform qualification validation of equipment, processes and test methods

· Ensure the compliance of equipment and tools use during inspection in accordance to Calibration and Preventive Maintenance requirements.

· Participate in Process Failure Mode Effect and Analysis team to mitigate product risk arising from manufacturing

· Perform complaint handling, investigate root cause of complaint and perform Corrective Action and Preventive Action as necessary.

· Handle non-conformances and perform disposition of rejected parts, trend yield and rejects, investigate root cause of non-conformance and perform Corrective Action and Preventive Action as necessary.

· Maintain the manufacturing environment and perform gowning as necessary when working in controlled manufacturing environment e.g. clean room.

· Initiate and/or execute engineering changes in compliance with Engineering Change Control procedures

· Participate in external and internal audit to ensure company quality system is effective

· Participate in continuous improvement programs such as 6S program, yield improvement projects etc.

· Support new production introduction as a team member representing quality

· Perform other tasks as assigned by the supervisor

· Work experience as a quality engineer in a medical device manufacturing environment

(Candidates with Diploma in Engineering. Science or equivalent can be considered for Assistant Quality Engineer position. Candidates with more experience can be considered for Senior Quality Engineer position)

· Experience with qualification validation of equipment, processes and test methods for new product introduction

About Us:

Linkgas Engineering Enterprise is a leading provider of fire protection services in Singapore, dedicated to ensuring the safety of lives and property through reliable and innovative fire protection solutions. We specialize in the design, installation, and servicing of cutting-edge fire suppression systems and products.

Position Overview:

We are seeking a proactive and customer-focused After-Sales Associate to support our clients after the completion of projects. The successful candidate will play a key role in ensuring customer satisfaction, resolving issues, and providing ongoing support to maintain long-term relationships with our clients.

Key Responsibilities:

1. Customer Support:

• Serve as the primary point of contact for clients regarding post-installation inquiries, concerns, and service requests.
• Respond to customer inquiries promptly via phone, email, or in-person, providing knowledgeable assistance and solutions.
• Address customer complaints and issues in a timely and professional manner, striving to achieve satisfactory resolutions.

2. Service Coordination:

• Coordinate service appointments and schedule technicians to address client requests for maintenance, repairs, or inspections.
• Liaise with internal teams and external partners to ensure timely response and resolution of customer service requests.
• Maintain accurate records of service activities, including service reports, work orders, and customer communications.

3. Product Training and Support:

• Provide product training and guidance to clients on the use, maintenance, and troubleshooting of systems and products, if applicable.
• Assist clients in understanding warranty terms, coverage, and procedures for warranty claims.
• Stay updated on product developments and enhancements to provide informed support to clients.

4. Customer Feedback and Improvement:

• Gather feedback from clients regarding their experience with our products and services, and communicate insights to relevant stakeholders.
• Identify opportunities for improvement in after-sales processes, procedures, and products based on customer feedback and market trends.
• Collaborate with cross-functional teams to implement improvements and enhancements to enhance customer satisfaction.

Required Qualifications:

· Tertiary diploma or equivalent; additional education or training in customer service is a plus.

· Proven experience in a customer service or after-sales support role, preferably in the fire protection or related industry.

· Excellent communication and interpersonal skills, with the ability to interact effectively with clients and internal teams.

· Strong problem-solving abilities and a customer-centric approach to service delivery.

· Proficiency in MS Office applications and customer relationship management (CRM) software.

Preferred Attributes:

· Customer-focused with a commitment to providing exceptional service.

· Detail-oriented with strong organizational skills.

· Ability to multitask and prioritize tasks in a fast-paced environment.

· Team player with a positive attitude and willingness to collaborate with colleagues.

How to Apply:

If you are a dedicated and customer-oriented individual with a passion for providing excellent after-sales support, we invite you to apply for this rewarding position.

Linkgas Engineering is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us:

Linkgas Engineering Enterprise is a leading provider of fire protection services in Singapore, dedicated to ensuring the safety of lives and property through reliable and innovative fire protection solutions. We specialize in the design, installation, and servicing of cutting-edge fire suppression systems and products.

Position Overview:

We are seeking a highly organized and proactive Project Manager to oversee the planning, execution, and completion of our projects. The successful candidate will play a crucial role in coordinating resources, managing timelines, and ensuring the successful delivery of projects within scope, budget, and quality standards.

Key Responsibilities:

1. Project Planning and Coordination:

• Develop comprehensive project plans, including scope, objectives, deliverables, timelines, and budget allocation.
• Coordinate with internal teams, subcontractors, and vendors to ensure all project requirements are understood and executed effectively.
• Identify and allocate resources, including manpower, equipment, and materials, to support project needs.
• Conduct regular project meetings to review progress, address issues, and provide updates to stakeholders.

2. Risk Management and Mitigation:

• Identify potential risks and issues that may impact project success and develop mitigation strategies.
• Monitor project activities closely to anticipate and address any deviations from the plan.
• Implement effective risk management techniques to minimize disruptions and ensure project objectives are met.

3. Stakeholder Communication:

• Serve as the primary point of contact for project stakeholders, including clients, internal teams, and external partners.
• Communicate project status, milestones, and deliverables effectively to ensure alignment and transparency.
• Address stakeholder concerns and inquiries promptly, seeking resolutions to maintain positive relationships.

4. Quality Assurance and Control:

• Establish and enforce quality standards and procedures to ensure deliverables meet or exceed client expectations.
• Conduct regular inspections and quality checks to verify compliance with project specifications and industry standards.
• Implement corrective actions as needed to address any deviations from quality requirements.

5. Budget and Financial Management:

• Monitor project budgets closely, tracking expenses and ensuring adherence to financial targets.
• Review and approve project expenditures, invoices, and change orders in accordance with established procedures.
• Provide accurate and timely financial reports to management and stakeholders as required.

Required Qualifications:

• Bachelor’s degree/Diploma in Engineering, Construction Management, or related fields preferred.
• Proven experience in project management, preferably in the construction or fire protection industry.
• Strong understanding of project management methodologies, tools, and techniques.
• Excellent leadership and team management skills.
• Effective communication and interpersonal abilities.

Preferred Attributes:

• Detail-oriented with strong organizational skills.
• Proactive problem solver with the ability to think strategically.
• Deadline-driven with a focus on delivering results.
• Adaptable and able to thrive in a fast-paced environment.

How to Apply:

If you are a dedicated and experienced Project Manager (or have had prior experience working in an established Project Management Team) with a passion for driving project success and delivering exceptional results, we invite you to apply for this challenging and rewarding position.

Linkgas Engineering is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

• Liaise with client/contractor/sub-contractors on project related matters to ensure to smooth execution of site work.
• Liaise with suppliers and sub-subcontractors for arrangement of materials, equipment, tools and other sub-contracting work activities
• Ensure the installation works are done according to approved shop drawings, method statements, Project Quality Plan, Project Specifications and relevant standards
• Assist Site / Project Manager in handling and monitoring the project progress
• Involve in conceptual and detailed design of electrical / instrumentation engineering works
• Ensure that only current version of documents (contract specifications, electrical and instrumentation drawings, materials submittal, method statement and risk assessment) are accessible at the point of use
• Review and checking of technical vendor submittals for installation requirements
• Attend regular site meetings with client/contractors/sub-contractors on project related matters
• Prepare and submit site progress report and necessary project documents which may include progress claim, variation order, method statement, risk assessment and inspection request
• Review the nature of non-conformities detected in product / work and determine the disposition of the non -conformities
• Conduct site survey, update and advise the site status
• Assist in validation (certification) of subcontractor progress claim
• Resolve technical issues related to installation, commissioning and testing
• Assist in tender administration work, if require
• Assist in timely hand-over (delivery) of project, within budget while maintaining high quality standard at optimum cost (cost effectiveness)
• Prepare project Quality Plan if require
• Prepare the bill of material and keep it updated regularly
• Raise the purchase requisition for the material and services required at project site
• Follow up with suppliers and timely delivery of material in line with project schedule.
• Keep the records of marked up drawings for as built documentation throughout the project
• Keep the records of material received from supplier and issued for installation

Qualifications and Work Experience

• Diploma or ITE graduated in relevant engineering and minimum 2 years of relevant working experience or
• GCE ‘O” or Nitec holders in relevant engineering and minimum 3 years of relevant working experience
• Strong knowledge of health, safety and environmental regulations
• Capable of reading electrical drawings and schematics
• Good interpersonal, planning, analytical and problem-solving skill
• Able to work independently
• Knowledge in BIM / AutoCAD skills will be an advantage
• Good oral and written communication skills
• Good Microsoft office knowledge and skills