Total 3,607 customer experience manager job vacancies in F&B / Tourism / Hospitality category in Singapore

Our client is a market leader in the Property & Facilities industry. They are looking for a Senior Fire Safety Manager to assist their Facilities team for the next phrase of their business. They are located across Singapore– easily accessible. The Senior Fire Safety Manager is responsible for:

Duties

• Prepare and submit incident reports for fire incidents or emergencies, and provide reports to the Authority when requested.
• Monitor and implement measures to reduce false fire alarms on the premises.
• Endorse the annual Fire Certificate renewal with Professional Engineer (PE) endorsement.
• Ensure seamless service continuity, including any changes to the appointed FSM/SFSM.
• Respond on-site to any fire-related incidents or emergencies at any time.
• Comply with and adapt to any changes in requirements by SCDF/Authorities related to Fire Acts Regulation, including any other assignments directed by the supervisor.

Requirements

• At least 3 years’ experience as an appointed FSM
• Certified with Senior Fire Safety Manager certification

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

• Helthcare industry
• Good Work-Life Balance
• Rewarding Career and Great Exposure

As a Manager, Healthcare Performance & Innovation Office, you will be responsible for the following duties:

• Assist leadership in creating, planning, and executing continuous improvement and innovation initiatives that comply with National Healthcare Standards.
• Design, implement, and tailor training and practical application programs focused on Lean Thinking, Root Cause Analysis (RCA), and Design Thinking methodologies.
• Lead events, projects, and workshops, offering guidance on Rapid Improvement Events (RIE), Process Preparation (2P), and 6S methodologies.
• Mentor a group of trained in-house facilitators.
• Promote and enhance innovation and digital transformation efforts.
• Launch and manage the Quality Improvement Project awards.
• Organize the annual Quality & Safety Festival.
• Coordinate surveys initiated by MOH, AIC, or RH (CGH) (e.g., Patient Safety Culture Survey, Patient Experience Survey), analyze the results, and implement improvement actions.
• Work with external organizations on quality enhancement initiatives, such as organizing Quality Conferences and collaborative improvement projects across institutions.
• Undertake any additional responsibilities assigned by the Head of Department (HOD).

Responsibilities:

• A degree in Business / Industrial Design / Engineering / Medicine / Nursing / Pharmaceutical Science
• Certified Lean Six Sigma Green or Black Belt is highly preferred
• At least 5 years of relevant work experience in Healthcare
• Experience in facilitating workshops and conducting training
• Experience in applying Design Thinking framework and other human-centric design techniques, including persona development, jobs-to-be-done, crafting of insights, journey mapping, rapid prototyping and the building of wireframes, clickable or physical prototypes is highly preferred
• Experience in design and marketing will be an added advantage

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email:

Email Address: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA License : 19C9777

Manage service point operations assigned

• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Clinic Nurse Manager, Clinicians, Allied Health Professionals and other stakeholders to solve system and process problems.
• Ensure that system and processes are in accordance to SOP to create a positive experience for patients along the continuum of care.
• Manage service points through annual financial budgeting and regular reviews with clinical heads, and development of new services.
• Ensure that workflows for new and existing services are reviewed, optimised and streamlined.

Partner Head, Ops & Admin in achieving patient / caregiver satisfaction targets

• Responsible for devising innovative services to continually improve service levels and delight patients.

Involvement in Campus development workshops and planning.

• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out clinical service plans in consultation with clinical chiefs to ensure that goals are met.
• Manage Service Associates (SAs) providing services in service points, as the Reporting officer
• Ensure that SAs receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff engagement, recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired patient / caregiver and service outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems

Participate in committees and other tasks as assigned

Requirements
• Degree in any discipline with minimum 3 years’ work experience in Healthcare industry • Healthcare operational experience will be advantageous
• At least 4 years of experience in managing frontline staff
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word/Excel/Powerpoint

The incumbent is responsible for driving backend information system related projects, and he/ she is expected to be leading a small, dynamic team of both Team Leaders and Executives responsible for the migration and upgrading of our backend information systems. Other key areas of work include but is not limited to refining of existing processes as well as the development and deployment of new technology projects driven by the unit. Candidate may also be required to travel between outlets for deployment of the various projects when necessary and interact with people from all levels.

Responsibilities

• Drive and manage the smooth transition and upgrade of legacy systems and applications
• Liaise with IT Project Managers to ensure all deliverables are on schedule and escalate critical failure points to management
• Monitor stores’ feedback after rollout and identify key issues for targeted follow up actions/enhancements
• Participate in key cross-functional projects and work with relevant stakeholders to develop problem statements and identify end-to-end solutions (including financial accounting) to address issues through tech enablers
• Plan and allocate manpower to support the timely deliverable of various initiatives
• Assess and lead the requirement gathering for new initiatives or enhancements with end users and communicate requests to system designers
• Ensure all functionalities and end-to-end UAT are passed with proper documentation being maintained and end users are equipped with user guides and training to facilitate the rollout of new requirement before deployment to stores
• Continuously look at existing workflows to identify opportunities for improvement for Cheers
• Ensure smooth rollout and prompt resolution of issues in the live environment
• Oversee daily operational support on all Cheers-related matters for stores and ensure timely response and closure of production issues and feedback
• Lead for stocktaking activities and follow up analysis for Cheers
• Ensure training system is regularly upgraded with relevant functionalities and provide LHub with updated user guides on a quarterly basis

Others

• Work location: FairPrice Hub (next to Joo Koon MRT station)
• Working hours: Monday - Friday, 8:30am - 6pm

Requirements

• Degree in any discipline, preferably in Business or Business Info Systems
• Working experience in the retail industry is preferred
• Candidate should be comfortable working with different types of backend info systems. Background in SAP Retail is a bonus but not a pre-requisite.
• Basic understanding of Accounting and Financial Posting in backend systems
• Knowledge in Project Management and UAT testing
• Experience in system migration exercises
• Experience in leading a small team
• Comfortable with change and new technology
• Able to work under pressure with high adaptability and initiative
• Team player with good communication skills
• Keen eye for details
• Proactive and keen interest to learn new skills

Do you want to play a central role in delivering our baggage handling systems to airport projects and logistics system all around the world?

Take this opportunity to become Test Manager for global airport and logistics system projects.

You will have a key role in ensuring that our state-of-the-art baggage handling and logistics systems are handed over to our customers in the quality that they expect. You will be working with multi-disciplinary teams and interacting with team members ranging wide in nationalities globally.

Ensuring the quality of our systems

As a Test Manager, you will be involved from the beginning of our projects. You will be an active member of the project management team of the project that you are working for, and from the very beginning of the project your focus will be on quality, validation of requirements, and commissioning strategy. Furthermore, you will be involved in decisions on how and when mechanical, electrical and software components will be tested. We will train you in our products and processes as well as in our test and commissioning strategies.

You will:

· Create an overall Integrated Test Plan (ITP) for the project.

· Decide on a decommissioning and commissioning strategy.

· Work together with the Project Manager and the Technical Project Manager on risk management, to ensure that the right balance is found with regard to what to test.

· Contribute to the schedule, budget, resource plan and site management plan.

· Review test cases from all internal stakeholders as well as from suppliers.

· Organise Factory Acceptance Testing (FAT), both on emulators and on physical test loops.

· Lead the test and validation process on sites where we commission our systems.

· Communicate with our clients regarding the progress of testing.

· Perform acceptance testing together with the people from the airport.

· Lead the process of requirement management.

· Work in our head office but also on site at the place of installation, for a longer period.

Project Management Skills

We see a Test Manager as a Project Manager with focus on testing, validation, and quality. You will operate in large and complex projects, where you cooperate and communicate with many stakeholders across the organisation. You are robust, structured, and flexible; you have a keen cultural awareness and enjoy having a dynamic workday where you put your great collaboration skills to use. Furthermore, you:

· See yourself as a Project Manager or you have the ambition to go in that direction.

· Have good communication skills, both verbally and in writing (English).

· Enjoy working in other countries for longer periods of time.

· Understand software development processes.

· Know how to multitask and prioritise your tasks.

· Are proactive and constructive in your approach to your assignments and in your teamwork with stakeholders from different cultures and with different personalities.

· Know your way around IT systems..

Qualifications

- Bachelor’s Degree or Diploma in Mechanical, Civil, Electrical Engineering or Business Administration

- 3-5 years of project experience, with a proven track record of hands-on experience as a Test Manager.

- Project Management experience and proficient in project management tools (e.g. MS Projects or Primavera, PowerPoint) will be an added advantage.

- Excellent communication (oral and written), interpersonal, conflict management, negotiation skills, and teamwork.

- Organized, strong analytical and problem-solving skills.

- Leadership skills.

- Must be willing to travel.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Full treasury coverage including cashflow, liquidity, reserves and debt management, encompassing forecasting, modelling and scenario planning.
• Support project feasibility analyses and ascertain financing needs.
• Raise financing and ensure compliance with relevant covenants.
• Lead strategic and financial updates to maintain credit rating.
• Manage foreign exchange and short-term investments, including monitoring of market movements and recommending strategies to maximise returns or reduce costs.
• Support the management of the University's reserves, including donations and government funding.
• Serve as key liaison with bank partners to implement bank solutions and oversee bank operational matters.
• Ensure compliance with Singapore FRS, local statutory requirements and other government directives.
• Lead both management and financial accounting, reporting and audits in areas of cash, investments, donations, student financing and reserves.
• Engage in business partnership with other University departments, provide financial planning and business insights.
• Design financial analysis to extract and present key insights from financial and business data.
• Develop and implement accounting policies, procedures and controls.
• Provide recommendations for continuous improvement on policies and processes.
• Prepare key reports, papers and presentations to senior management, the Board, and other stakeholders.
• Coordinate interactions both within Finance and with other internal and external stakeholders, eg represent SMU in independently liaising with external stakeholders (eg auditors, lawyers, bankers) and internal stakeholders (eg senior management).
• Manage/support systems implementation and related IT projects.
• Lead/support finance related and cross department projects.
• Oversee the work of the direct reports.
• Other ad-hoc duties and responsibilities.

• Degree or professional qualification in Accounting or Business with at least 5 years of relevant treasury, finance or accounting experience and 2 years in a managerial position.
• Candidates with Chartered Accountant (CA) / Certified Public Accountant (CPA) / Chartered Financial Analyst (CFA) would be advantageous.
• Experience in the government or education sector would be advantageous.
• Experience in treasury and FP&A would be advantageous.
• Strong technical knowledge in accounting, well versed in FRS and its application.
• Financially attuned with experience in cash, investment and liquidity management.
• Experience in process flow and compliance matters.
• Highly proficient in Microsoft Office applications.
• Strong written and verbal communication and presentation skills.
• Knowledge and hands-on experience in SAP will be advantageous.
• Experience with data analytical and dashboarding tools will be advantageous.
• Highly motivated individual, resourceful and able to multi-task and work independently.
• Good analytical and organization skills, able to work flexibly to lead projects and demonstrate critical thinking to problem solve.
• Effective team lead in a hands-on management capacity.
• Proactive and mature team player with good interpersonal skills who can communicate effectively with internal and external stakeholders.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

• Responsible for overseeing all aspects of the restaurant operations, by exercising demonstrated knowledge and experience in Food and Beverage management, including but not limited to, developing business, increasing profitability, staffing, budget and forecast management.
• Maintain and improve the overall performance of the brands on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for restaurant patrons
• Drive operational efficiencies across outlet by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Establish operational procedures and standards to ensure service quality and ensure full compliance to the organisation’s SOPs, policies and service standards

Requirements:

• Preferably 3 years of Operations Management experience in F&B industry
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R2093254

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• 5 days, MNC, Central (near MRT)
• $7500 - $8500 basic, AWS,variable bonus
• New position,permanent role

Job summary:

Our client is seeking a highly experienced Compensation & Benefits Manager to lead the design and implementation of the company's compensation strategies, with a strong focus on incentive plans, competitive pay frameworks and aligning compensation with business goals. The role will collabroate closely with senior leadership, finance, and HR teams to ensure that compensation and benefits are driving business success and talent retention.

Job responsibilities:

• Develop and manage compensation stategies that align with the company's long-term business objectives, focusing on incentive plans and pay-for-performance models.
• Design and oversee competitive compensation programs, including salary structures, bonus schemes, and equity-based incentives to attract and retain top talent.
• Conduct regular market analysis and bench marketing to ensure compensation remains competitive and aligned with industry standards.
• Lead the design of incentive plans that reward performance and drive business outcomes, ensuring alignment with sales and broader business objectives.
• Partner with business leaders and HRBPs to ensure compensation strategies support employee engagement and long-term retention.
• Ensure compliance with local and international labor laws and regulations in all compensation practices.
• Lead global mobility initiatives by developing and managing benefits packages for relocated employees.
• Develop communication strategies to educate employees on comensation policies and ensure transparency.
• Provide thought leadership on compensation trends and best practices to senior management.

Requirements:

• Possess a Bachelor's Degree in HR, Finance or a related field.
• 7 to 8 years of experience in compensation and benefits, with a focus on strategic compensation design and implementation.
• Proven track record of developing and managing incentive compensation plans in a multi-country, fast-paced environment.
• Strong knowledge of compensation frameworks, market trends, and industry standards.
• Experience working closely with C-suite executives to align compensation with business strategies.
• Analytical mindset with the ability to leverage data to make informed decisions and recommendations.
• Strong understanding of global compensation and benefits regulations.
• Excellent communication skills and the ability to present complex data and strategies to senior stakeholders.

Interested applicants, please send your resume to [email protected]

The Role

This position will be responsible for managing communication between a company’s corporate management and the investors.

Job Responsibilities

• Develop and execute investor relations programs to facilitate communication and build constructive relationships with the investment community, media and other stakeholders.
• Manage production of investor relations materials, including annual reports, unitholder circulars, announcements, press releases, presentations and website content.
• Manage investor and analyst engagement events such as AGM, analyst briefings, investor conferences and roadshows.
• Keep abreast of developments in the REITs and real estate sectors to provide insights on market activities, trends, competitive landscape, shareholder and ESG related issues.
• Manage production of the REIT’s annual sustainability report in accordance with SGX reporting requirements.
• Track and review major ESG ratings, manage and enhance the REIT’s corporate image and reputation.

Job Requirements

• Degree in Finance, Accounting, Real Estate or Communications.
• Preferably with at least 8 years of relevant experience.
• Excellent writing skills.
• Familiarity with the real estate industry and exposure to equity capital markets and/or a strong grasp of finance will be a distinct advantage.
• Pro-active, customer-focused, a good team player and independent in working in a fast-paced environment.
• Required to obtain the CMFAS license.

Job Purpose:

This position is responsible for the daily operations of the respective assigned 4 - 6 outlets as well as to maximise the sales and optimise profits. He/ she has to build positive business relationship with the Outlet-in-Charge and Team.

Main Responsibilities:

1) Sales & Business Results

• Consult and is accountable for creating a positive work environment while working shoulder-to-shoulder with the Direct Supervisor and Store Teams to create and accomplish business, in terms of QSC, Sales, People and Profits objectives.
• Oversee and manage all areas of assigned outlets and make decisions on matters pertaining to assigned outlets.
• Use all informational resources available such as P&L and Customer Feedbacks information, etc, to identify opportunities and threats to build a business plan to optimize potential.
• Monitor and analyse outlets’ business results. Self-initiate and periodically develop business plan to improve stores’ results.
• Hold Monthly Area Meeting with all Outlets-In-Charge to account for business results, discuss over people development or movement and to update the team on the company and area directions or initiatives.
• Develop, execute and follow up stores’ action plans in term of People, Food Safety, QSC, Sales and Profit.

2) Safety & QSC

• Support, coach and consult teams to produce consistently high levels of QSC, safety and sanitization standards and guidelines.
• Submit Incident Report inclusive of actions taken for customers’ feedbacks and any stores’ incidents timely according to company guidelines.
• Ensure stores’ food products and ingredients store, use and sell according to First-In-First-Out and First-Expire-First-Out guidelines.
• Demonstrates and reinforces behaviors to gain commitment from Crew to Outlet Leadership Team to deliver Excellent QSC standards.

3) People

• Support, coach, consult Store-In-Charge to develop recruitment and training plan so that stores are appropriately staffed with competent staff and management team.
• Select, interview, hire, conduct On-Job-Evaluations (if necessary) and train direct reports based on areas’ needs and goals.
• Know, enforce, educate and consult with all staff on all appropriate HR policies, labor laws, security and safety procedures.
• Conduct performance appraisals and gives input based on defined goals and objectives for each direct managers and staff.
• Ensures that individual development plans for service & kitchen team to Outlet Managers are implemented as per guidelines or/ and plans.

4) Administrative and others

• Conduct Cash Audit and Food Safety and QSC Audit on the assigned stores at least once per assigned outlets on monthly basis. Coach and develop action plan with stores’ leaders.
• Review and ensure outlets’ Month-end administration and submission is timely and accurately.
• Ensure stores perform daily sales deposit, shift control, inventory ordering, petty cash reimbursement and other tasks in accordance to standards timely and consistently.
• Submit and present monthly operations sales, accountability and action plan report.

Your New Company
Our client is a leading hospitality organisation dedicated to delivering exceptional guest experiences in unique and uplifting environments.

Your New Role
Hotel Manager (Operations Focus)
As our Hotel Manager, you will lead our wellness-focused hotel, overseeing operations and driving exceptional guest experiences in a unique and uplifting environment. Reporting to the Area General Manager, you will:
- Lead a high-performing team of department heads, fostering collaboration and innovation
- Develop and implement strategies to enhance hotel operations, revenue growth, and guest satisfaction
- Oversee daily hotel operations, ensuring seamless execution and exceptional service delivery

What You'll Need to Succeed
- 3–5 years of hotel management experience, with a strong background in Room Divisions
- Proven track record in leading high-performing teams
- Excellent operational and management skills
- Strong communication and interpersonal abilities
- Passion for wellness and hospitality
- Young and dynamic candidate with a growth mindset

As our ideal candidate, you will spearhead the overall strategy and operations, overseeing multiple departments to drive efficiency, profitability, and exceptional guest experiences. You will:
- Collaborate with senior leaders to develop and implement long-term plans, budgets, and forecasts
- Identify areas for improvement and recommend innovative solutions
- Analyse guest trends and preferences, enhancing accommodations, services, and facilities
- Optimise room inventory management to achieve revenue and occupancy goals
- Ensure impeccable service and cleanliness standards in guestrooms and public areas

What You'll Get in Return
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Comprehensive training programs
- Access to exclusive staff perks and wellness facilities
- Chance to lead a team in a unique wellness-focused hotel

What you need to do now

If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to me at [email protected]
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
EA Reg Number: R24121128EA License Number: 07C3924 | Company Registration No: 200609504D

Working Day: Mon to Fri

Working Hours: 8:30am-6pm

Location: Woodlands South

Salary: Basic $4000 - $5000 + AWS + Performance bonus twice a year

About the Role

You will be part of the Business Development department, responsible for formulating and executing tenant leasing strategies and building strong tenant relationships within our Food court/Coffee Shops.

Suitable candidate need to be highly sensitive to what is happening in the food industry market, you will be able to identify market trends, and capitalize on opportunities to secure new tenancies. By engaging tenants on regular performance discussions, you gain deep understanding of customer needs, business direction and future growth plans with regards to space requirements.

You will report to the Head of Business Development to:

Responsibilities:

• Source and explore potential food tenants both locally & abroad (including new start-ups) for partnership and development through site visits and/or cold calling.
• Partner and help existing talented tenants/hawkers with passion to grow and expand operations within the food court chain.
• Track and analyse the sales performance of tenants.
• Plan and implement the tenancy mix. Being able to identify suitable tenants that fit into the desired tenant mix. Constantly strengthen and refresh food mix with new and exciting food concepts.
• Lease management and administration.

Requirements:

• Diploma / Degree in Business, Real Estate or related fields with minimum 2 – 3 years of relevant working experience in tenancy management and leasing.
• Proficient in MS Office applications.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• Overall, in-charge of the terminal operations to ensure efficient and safe operations.
• Responsible for the department's resources and budget to meet the company's objectives.
• Display all-aspect service excellence by elevating the organisational behaviour, culture and thinking in service design, planning, execution and follow-up on operational matters.
• Create ideas to develop the annual and long-term business plans, forecast performance and develop business case for new projects and estimate financial and resources required to deliver performance targets.
• Monitor and evaluate operations on site are carried out in accordance with safety, health, environment and loss preventive policies, rules, regulations and according to company’s standards.

Requirements:

• Degree in any relevant engineering discipline.
• At least 5 years of terminal operations experience in Oil & Gas/Chemical Process Plant.
• Strong knowledge in operational process, safety and product knowledge.
• Proven leadership and people management skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Partner with the HQ compensation team to develop, implement, and manage the company’s compensation strategy and specific pay frameworks, so that they align with the company’s business goals and ensure competitive and fair compensation practices.
• Oversee all aspects of compensation programs, including salary structures, bonus plans, and other incentives.
• Conduct regular market research and analysis to stay up-to-date with industry compensation trends and to ensure the company’s ability to attract and retain top talent in the industry.
• Manage ongoing employee compensation programs including annual compensation reviews, promotion cycles, and bonus programs in the region.
• Provide thought leadership on compensation designs, work with sales organizations on sales compensation designs, establish competitive pay targets for sales roles, and ensure compensation governance of sales incentive payouts.
• Work with the global mobility team to support the design and updating of destination benefits.
• Partner with the legal team to ensure that all compensation practices adhere to local and international labor laws, regulations, and government requirements.
• Support special recognition programs that recognize top talents.
• Develop and implement effective communication strategies to educate employees about their compensation to ensure transparency and understanding.
• Work closely with finance, recruiting, and HRBPs as needed on all aspects of compensation and benefits.

Requirements

• Bachelor’s degree in Human Resources, Finance, or other related field required.
• 10 years of progressive experience in compensation and benefits management.
• Proven experience in developing and implementing effective compensation strategies in a fast growing and multi-country environment.
• Strong understanding of global compensation principles, regulations, and market trends.
• The ability to analyze complex problems and draw conclusions from data.
• Highly developed collaboration skills.
• Awareness of the importance of maintaining confidentiality of sensitive and proprietary information.
• Excellent organizational skills and ability to manage and execute tasks in a high-pressure environment.
• Strong communication and interpersonal skills, including the ability to effectively communicate with, and present information to, internal and external stakeholders.
• Must be highly organized with excellent attention to detail relating to data accuracy, problem-solving, and decision-making.
• Ability to work in a deadline-oriented team environment.
• Ability to be discrete and maintain the highest standard of confidentiality.

About us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Tender Management is core to what we do in Business Development & Account Management, it provides the structure, analytical insight and control to ensure we deliver value to our customers while also ensuring we optimise our commercial returns. It is a highly valued function within Service Logistics and is an excellent foundation to understand the core of our business opening up multiple long term career paths.

The Tender Analysis & Management role covers the APAC region and has two main focus areas:

1. Lead Tender Management for new business and renewal opportunities across our network
2. Own the pricing structure, analysis and governance to ensure optimal commercial outcomes

Tender Analysis & Management (TAM)

• Commercial oversight and guidance on tenders and renewals to ensure financially viable opportunities.
• Lead regional and global tenders with coordination of value proposition, pricing and costing, solution design, capabilities, innovation & case studies in the Opportunity stage of projects.
• TAM regional lead interfacing with Global TAM function
• Lead the TAM development and implementation of all new SL pricing processes and techniques across the region
• Create more effective and efficient bid/ tender processes by incorporating standards, best practices and latest modelling/insight tools

Business Performance Reporting

• Financial modelling for P+L reviews, BU strategic initiatives and financial reporting
• Support Business Review Meetings and Integrated Business Plan business performance processes
• Business analytics projects

Requirements

• At least 3 to 4 years of relevant experience in tender management, pricing development and management
• Bachelor’s degree in business, Finance, Statistics, Analytics or Operations
• Strong commercial awareness and experience
• Prior logistics experience, ideally in a 3PL contract logistics environment
• Knowledge of the Asia Pacific Region
• Strategic/conceptual thinker, skilled in navigating across a complex environment

Our client specializes in offering a one-of-a-kind woodfire dining experience that fuses traditional barbeque flavors with an engaging, experiential atmosphere. They are looking for a dynamic and personable Restaurant Manager to lead our team and create exceptional guest experiences.

Job Overview:
We are seeking a Restaurant Manager with strong leadership, a warm personality, and excellent communication skills to ensure smooth daily operations and offer a welcoming experience to our guests. The ideal candidate should have a pleasant appearance and be comfortable interacting with customers, as a key part of the role involves showcasing the restaurant's products and dining experience.

Location:

• East (Walking distance from Marine Parade MRT)

Key Responsibilities:

• Customer Engagement & Service Excellence:Actively interact with guests, providing a warm welcome and ensuring an outstanding dining experience.
  Confidently showcase and explain the woodfire barbeque cooking process, ingredients, and menu items.
  Address customer concerns, ensuring satisfaction, and manage any issues that may arise during service.
  
• Operational Oversight:Manage day-to-day restaurant operations, including opening, closing, staffing, and service standards.
  Ensure smooth coordination between the kitchen and front-of-house teams to maintain high service efficiency.
  Oversee the cleanliness and ambiance of the restaurant, ensuring a visually appealing and comfortable environment.
  
• Team Leadership & Development:Recruit, train, and mentor staff to maintain a high level of service and engagement.
  Create a positive work environment that fosters teamwork and professional growth.
  Ensure staff are knowledgeable about the menu, woodfire cooking techniques, and service protocols.
  
• Product Showcasing & Promotion:Confidently present and promote signature barbeque dishes and special woodfire cooking techniques to guests.
  Work closely with the marketing team to promote events, seasonal menu items, and exclusive dining experiences.
  
• Inventory & Cost Control:Oversee inventory, supply orders, and cost management to ensure efficient resource use.
  Monitor food and beverage stock levels, reducing waste while maintaining quality and freshness.
  
• Compliance & Safety:Ensure compliance with food safety and hygiene regulations.
  Implement health and safety protocols for both staff and customers.
  
• Financial Responsibilities:Manage restaurant budgets, track daily financial transactions, and analyze sales reports.
  Develop strategies to meet or exceed revenue targets while controlling costs.
  

Qualifications & Skills:

• Diploma in Hospitality Management, Culinary Arts, or a related field is preferred.
• Proven experience as a Restaurant Manager, barbeque or experiential dining concept will be advantageous but not a must.
• Pleasant appearance and engaging personality with a strong customer-focused mindset.
• Excellent communication and interpersonal skills to confidently interact with guests and staff.
• Strong leadership and problem-solving skills with the ability to make quick decisions in a fast-paced environment.
• Financial acumen to manage budgets, sales reports, and cost control measures.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Interested candidates are invited to send in your resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consent us to perform on your behalf.

EA License: 19C9782 (Cultivar Asia Pte Ltd)

EA Personnel: R23113231 (Lum Charmaine)

Job Summary:

• Working days & hrs: 44 hours per week
• Salary range: up to S$ 4800 (dep on exp)

Primary Responsibilities

• Develop, implement and evaluate restaurant-specific plans for sales and profit growth, and achievement of quality and manpower allocation in alignment with area plans.
• Deploys restaurant operational tactics; develops the Annual Operating Plan based on area plans and discusses the performance expectations with the restaurant management team
• Reviews and approves the restaurant’s evolving business action plans and monitor restaurant’s performance as well as operation execution in accordance to the compliance, workplace safety and health.
• Acts as point of contact in Crisis Management and Media Handling and Emergency Response Team (ERT) Lead, and Occupational Safety and Health Officer which includes facilitation of safety and health committee meetings
• Defines sales building and local marketing tactics of the restaurant as aligned with area plans based on validated data and as approved by superior and management team.
• Provide feedback and inputs to the Area Manager for performance improvement.
• Attends and/or holds regular meetings with the Operations leadership team and management team for updates and feedback exchange
• Collects and analyses business performance data and prepares required reports for the monthly business review and other presentations
• Checks alignment of local marketing programs and other sales building initiatives, SBU/RBU/District/Area-wide initiatives
• Oversees new product launch, its implementation, integrates desired product sales mix in suggestive selling and in-store sales building initiatives
• Performs competitor checks and develops response proposals to the Area Manager
• Checks compliance to cash control and inventory management standards (i.e. inventory, cash control, GR compliance, PCV checking)
• Uses Corporate Audit parameters in compliance-checking; includes cash and non-cash auditing
• Develops cost control initiatives
• Conducts SLA review to assess service provider’s performance and communicates feedback to the Area Coordinator
• Performs production, service and channels management activities, prepares/facilitates admin tasks as assigned during the shift
• Checks FSC and GSC compliance of the restaurant; develops and implements action plans with the Area Manager for identified deviations
• Recommends renovation/civil works for restaurant facelift and equipment replacement
• Acts as Pollution Control Officer (PCO) and tracks monthly FSC feedback, analyses results and provides product/service improvement recommendations
• Handles customer complaints resolution based on standards and elevates when needed; analyses complaints and develops action plan, implements and monitors execution; ensures customer recovery and records in the CRM
• Prepares and monitors implementation of the Management Team schedule; reviews and approves the timekeeping data per cut-off
• Handles processing of employee movements of the Crew Leader and Senior Crew
• Prepares and implements the restaurant's Succession Plan
• Conducts performance evaluation and student trainees
• Creates the subordinate’s development plans based on competency assessment and individual performance; implements L&D and coaching plans, and monitors achievement of developmental objectives or milestones
• Identifies key talents among the team; develops a career plan for those identified as key talents

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Tee Xue Hui (Sherry)
Registration Number: R22106336
EA License No: 06C2859 (MCI Career Services Pte Ltd)

Responsibilities:

• Daily roll call with employees to drive operations effectiveness and efficiency via cleanliness of the restaurant, accurate food order taking, servicing the customer, promotions etc
• Be fully knowledgeable with the restaurant operation and to efficiently manage the operation of all shifts
• Plan the weekly staff roster, rotate and schedule all staff for full coverage to maximize productivity
• Manage the sales revenue and operating expenses of the outlet, in accordance with the budget, so as to ensure cost optimization and minimize wastage
• Establish strong relationships with members, addressing all F&B complaints, requests, and inquiries promptly
• Overseeing day to day restaurant operations, including daily accounting and sales settlement
• Event planning and execution, work closely with kitchen crew to ensure food order is accurate and prompt during events service to ensure consistent exceeding of established standards and guest’s expectation.
• Attention to details, encouraging a culture of high standards throughout the team. High emphasis of customer service and management.
• To be knowledgeable in all service techniques and actively seek guest feedback and responding service issues accurately and efficiently in professional manner with a suitable service recovery.
• Perform up selling of all items offered by the Restaurant as well as offering alternatives
• Be knowledgeable to operate the existing POS system
• Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to management ensuring that the follow-up is performed and completed with the guests
• Ensure that the opening and closing procedures established for the outlet are followed
• Supervise the implementation of plans to improve and standardize all aspects of operations
• Is respected as a talented and knowledgeable person in his/her area of responsibility
• Present bill upon request and processes payment
• To achieve the performance targets (revenue and profitability) of the outlets

What are we looking for?

• Candidate must possess at least 3 years relevant experience in Casual / Fine Dining / Event Execution and in fast-paced restaurant service in the same capacity
• Deliver superior guest services and ensure absolute customer satisfaction
• A positive attitude with strong leadership and interpersonal skills and the ability to multi-task effectively
• Ability to be flexible and adapt to high-pressure situations

Job Description

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Lead and train team members to achieve guest satisfaction, operation efficiency and productivity.
• Regularly review product quality and research new vendors
• Organize and supervise shifts.
• manage restaurant P&L to optimize man profit, monitor and control operational costs, cost of goods, labour and other controllable expenses.
• Manage and oversee all storage supplies for the restaurant to ensure smooth operation.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Manage restaurant’s good image and suggest ways to improve it.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.
• Monitor inventory to ensure that resources are used effectively and minimizing wastage.
• Maintain a high standard of personal hygiene and appearance at all time.
• Ensure compliance to Company Standard Operating Procedure (SOP) as well as the cleanliness and sanitation at work areas. Make sure that the restaurant attains every form of licensing requirement, like liquor licenses, and quickly attend to repairs that have to be made within the restaurant.
• Any other ad hoc duties as assigned by the Company.

Job Requirement

• Minimum 3 years of working experience in F&B industry.
• Possess good supervisory skills such as accountability, organizing and planning skills.
• Able to control costs & use given resources efficiently and productively.
• Able to train, manage, motivate and inspire your team.
• Good leadership, communication skills and influence. Candidate must be able to read and understand basic Chinese (Chinese restaurant environment)
• Able to work under pressure in a fast paced, dynamic and challenging work environment.
• Able to work split shift, weekends and public holidays.
• Customer oriented, service focus, responsible and positive working attitude.

• Basic $2000 - $2500
• Excellent Welfare and Benefits + Career progression
• Working location: Bishan
• Working hours: 4pm - 12am (5 days per week)
• No experience required as training and support will be provided.

Job Responsibilities:

• Provide assistant and support to the host during live stream event (as a backend person) in creating a fun, energetic, and interactive environment during live streams to maximize viewer participation and engagement.
• Monitor viewer comments and questions during live streams, responding in a friendly and professional manner.
• Engage with viewers in the absence of host. (eg. showcasing products and engaging with viewers in front of camera)
• Collaborate with team members to plan and execute live stream events
• Contribute ideas for live stream content to promotes products.
• Other ad hoc duties as assigned.

Requirements:

• Proven experience as a host, presenter, or sales with on-camera personality is a plus.
• Familiarity with livestreaming platforms (e.g., YouTube Live, Twitch, Facebook Live).
• No experience required as training and support will be provided.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)
EA Recruitment Pte Ltd
EA License No: 21C0492

Program & Games Manager

Apply: [email protected]

Interested applicants MUST apply by resume and cover letter through emailing [email protected]. We MUST receive an email application from you in order to consider you.

Roles and responsibilities

1. You will be responsible for

- procuring customers through coldcalling and marketing for all activities related to www.ministryoffootball.com.sg and www.ministryofsports.com.sg

2. managing all MOF and MOS programs and games

3. Recruit, coordinate and assign referees and coaches to these programs and games.

Join us for the greatest sports experience in Singapore! See our website and social media pages!

http://ministryofsports.com.sg/

https://www.facebook.com/mos.com.sg/

https://www.instagram.com/ministryofsports.stars/

Interested applicants MUST apply by resume and cover letter by email.

You should possess the respective qualifications in international, regional or local associations of your respective sports. Additionally, NROC or other certifications / qualifications would be very advantageous.

Interested applicants MUST apply by resume and cover letter through emailing [email protected]. We MUST receive an email application from you in order to consider you.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

OPERATIONAL

• Ensure seamless service levels, including hiring and training crew.
• Rostering.
• Reservations management.
• Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.
• Ensure Marriott L&D and Lobster Inc training is assigned and completed constantly (learning never stops).
• Create, update and maintain all SOPs.
• Personally and frequently verify that the guests receiving the best possible service; respond to all Tripadvisor comments within 24 hours and all Marriott CFS alerts within 12 hours.
• Prepare and confirm all meeting/group proposals and contracts.
• Manage all aspects of F&B Operations, including, restaurant service operations (breakfast, lunch, executive lounge, dinner, Bar, Events); communication with culinary team; rosters across hotels, etc.
• Assist in maintaining strong team performance by regularly reviewing KPI’s and goals against performance and realigning strategies according to results; perform performance reviews per schedule.
• Entertaining guests in a consistent, professional and positive attitude. • Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.
• Maintain and renew all needed licenses.
• Plan, control and ensure execution of all maintenance work, including logging in GXP and recording methodology.
• Monitor the quality and quantity of all food and beverage items served; inventory management and reporting routinely.

BUSINESS DEVELOPMENT

• Ensure that restaurants/bars are financially successful as independent profit centres - by driving and soliciting business opportunities.
• Fully responsible and accountable for the restaurant revenue and profitability, to ensure that the operational budget is adhered to and that all costs are controlled and expenditures pre-approved.
• Continuously seek ways to maximise revenue and profit through sales calls, networking events, partnerships and cooperation.
• Coordinate with Business Development – F&B Team any event enquiries, and perform all the necessary follow-up to ensure all events are carried out successfully; Maintain an active trace/follow-up system on all personal sales calls.
• Coordinate efficiently all event sales-related responses with Business Development – F&B Team with the aim of ‘closing the deal’.
• Create and update all restaurant online/offline information alongside Sales & Marketing Team, and distribute necessary information and write-ups internally and externally.
• Establish good rapport with guests, maintain good relationships and handle all feedback, requests and enquiries on food, beverage and service.
• Develop and refine a comprehensive mailing list/database for clients in conjunction with room-side mailchimp database, and maintain a regular communication to this database on the F&B offers of the hotels to encourage new and repeat business.
• Maintain/monitor all online booking platforms, including but not limtied to Chope, HGW.
• Maintain/monitor alongside Sales & Marketing Team all-Digital marketing/booking platforms for Restaurants e.g., Facebook; IG; YouTube; EDMs; Chope, Quandoo, HungreyGoWhere, STB/TIH, and Websites to be populated with relevant posts about Restaurant.
• Proactively remain relevant in media by providing new events/articles/photos to various publication
• Any other duties / tasks as requested by management.

The Manager leads and manages the team to achieve operational excellence. This includes overseeing the receiving, storage, order processing, and shipping of products while maintaining a safe and organized work environment. They will collaborate with cross-functional teams to optimize processes, implement best practices, and drive continuous improvement initiatives.

Key Responsibilities:

v Candidate is in charge of the overall supervision of an entire organization

v Assist with operations that may require carrying loads>20kg

v Lead, mentor, and motivate all staff to achieve performance targets and objectives.

v Conduct regular performance reviews, provide constructive feedback, and oversee day-to-day warehouse activities, including receiving, put-away, order picking, packing, and shipping.

v Monitor and manage inventory levels to ensure accuracy and timeline Identify areas for process improvement and implement strategies to increase efficiency and productivity.

v Implement best practices for inventory management, order fulfillment, and quality control.

v Ensure compliance with health and safety regulations, and implement safety measures to prevent accidents and injuries.

v Conduct regular safety training and promote a safety culture within the team.

v Collaborate with customer service and sales teams to meet customer requirements and address any issues related to order fulfillment.

v Generate and analyze key performance indicators (KPIs) to assess overall performance and make data-driven decisions.

v Prepare reports on operational metrics, inventory levels, and order accuracy.

v Coordinate with vendors and suppliers to ensure timely and accurate deliveries of goods.

v Evaluate vendor performance and negotiate contracts as needed.

Requirements:

v Bachelor's or Master's degree in Business Administration, or a related field.

v Physically fit to carry heavy objects

v Execute other ad-hoc duties as required by the management from time to time

v The ability to work under pressure

v Willing to work within opening hours (e.g. Night Shift/ Rotating Shift / Weekends)

**We regret to inform that only shortlisted candidates will be notified**

Job description

Task:

· Manage social media platforms (Facebook, Instagram and Google).

· Business listings and reviews.

· Increase presence on Tripadvisor and other such platforms.

· Competitor analysis/Strategy.

· Promotions and other misc.

· Generate content (editorial copy and visual design) for digital marketing and social media platforms. Includes basic photography.

· Other ad hoc duties assigned by the director

· Suggest promotions

Social Media:

Complete management of social media platforms:

· Content calendar.

· Posting and replying.

· Community engagement.

Business listings and reviews:

· Management of Google My business and review sites (to be discussed).

· Monitoring and replying to reviews (Google, Tripadvisor, Facebook/Instagram etc).

Hotel Partnerships and Outreach:

· Develop and maintain relationships with hotel management and concierge services within a defined radius. This includes regular visits to build rapport and establish partnerships that can drive guest referrals to the restaurant.

Reporting:

• Monthly report with audience insights, actions and recommendations moving forward

Competitor analysis:

· Identify competitors, their products and their presence on social media

· Identify competitor’s promos/new products

Requirements:

· Tertiary qualification in Sales/Marketing/Business Administration or its equivalent.

· At least 5 years of related experience in marketing/service/F&B industry

· Strong project management skills

· Good creative, writing and copywriting skills

· Advanced computer proficiency. Skilled in digital marketing/social media software as well as presentation software.

· Excellent proficiency in MS Office, Canva and Adobe

· Experience/exposure in the F&B industry will be an advantage

Job Description:

Fundraising

- Increasing donations; identify and qualify prospective donors.

- Support fundraising through special projects/ initiatives and solicit gifts as appropriate.

- Conduct Donor research and build a fundraising pipeline.

- Conduct a review of donors/prospect and support efforts to forge new relationships to build visibility, impact and financial resources.

- Draft and implement processes, workflow and SOPs for best practices in fundraising and donor relations.

- Prepare updates / reports for internal reporting.

- Track and analyse fundraising strategies, donors and giving trends.

- Ensure compliance to donor intent and data protection in gift administration.

- Plan and manage budget for events / activities.

- Coordinate and draft minutes for quarterly Fundraising Committee meetings.

- Write and produce compelling donor communications such as proposals, presentations, impact stories, gift reports and other donor-related collateral, and all required Fundraising Communications, including social media content.

- Engage internal stakeholders to conceptualise and develop communications collateral for fundraising and donor relations.

- Assist to develop and implement fundraising strategies to cultivate and secure funding from individuals, corporations, foundations and the public. These include initiatives, events, sponsorships and engagement activities.

- Plan and execute donor relations events and activities to steward donors with meaningful donor experiences and touchpoints.

Corporate Communications

- Lead, coordinate and translate formal/corporate related communication reporting & articles (e.g., Annual reports, Newsletters, etc).

- Work with internal teams to come up with a system & content to communicate corporate information within & outside the organization.

- Formulate and uphold communication policies.

- Maintain good relations and oversee communications between government stakeholders and internal teams

- Support all external engagements that the Foundation is engaged or involved in.

- manage the public relations & communications aspect, which includes media relations, social media and press releases to maximize the outreach and visibility.

- Build, maintain & safeguard the Foundation’s corporate reputation by creating favourable messaging and lead with good reputation, internally and externally.

- Be the custodian of the Foundation’s corporate identifiers (e.g., Logo, tagline), branding tools and collaterals.

Requirements:

• Bachelor's degree in Mass Communications, Public Relations, Marketing, or a related field
• At least 3 years managerial experience in fundraising within a non-profit organization
• Demonstrated experience of min 3 years in communications, public relations, media relations and stakeholder engagement is a plus
• Flair in graphic design and adept at using Canva, Adobe Photoshop
• Experience in developing and executing communications strategies, digital content creation and social media management.
• Strong attention to details with excellent organizational skills.
• Good research skills to thoroughly identify, assess, and engage potential prospects and donors.
• Good customer service, interpersonal and communications skills.
• Strong command of English