Total 2,183 F&B / Tourism / Hospitality job vacancies in D07 Golden Mile, Middle Road

The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organising, directing, and controlling the Housekeeping Department operations and administration.

Primary Responsibilities

Manages The Daily Housekeeping Operations For Rooms And Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP suites or events.
• Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organisation and delegation of duties.
• Provides A Guest Experience That Exceeds Residents’ & Guests’ Expectations
• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.
• Management And Leadership Of The Housekeeping Team
• Leads the Housekeeping Team with a Heartist® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He / she will focus on the well-being, safety, training and development needs of colleagues.
• Plans for a 24-hours shift coverage for all colleagues and is able to personally cover any role or duty under the Housekeeping department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Personally handles and follows up on any guest complaints and incidences, together with Lobby Manager and/or respective hotel colleague(s), in a manner which aligns to the hotel’s values, policies and procedures.
• Undertakes any reasonable tasks and secondary duties as assigned by the Assistant Executive Housekeeper.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or Degree preferably in hospitality or related field.
• Minimum 4 years of relevant industry experience, minimum 2 years in a management level position.
• Experience in luxury hotel / resort environment

Competencies

• Oral and written fluency in English. Ability to converse in other languages is an advantage.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
• High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.
• Confidently able to resolve problems and make decisions.
• Adaptable to multicultural guest needs and works seamlessly with colleagues from diverse cultures.
• Uses sensitivity and discretion in supporting guests’ needs.
• Leads to constantly improve the guest service experience.
• Leadership skills developed – collaborative, enabling, and entrepreneurial.
• Career focused, wanting to grow and develop, self-motivated.
• Flexible and able to embrace and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

The Housekeeping Attendant (Rooms) is responsible for the immaculate upkeep and cleanliness of all the suites and work areas in their assigned sections.

Primary Responsibilities

Upkeeping the Comfort and cleanliness of suites

• Promotes a positive and inviting image of Raffles Hotel Singapore by ensuring all suites and assigned sections are immaculately clean and comfortable.
• Ensures smooth running of the Housekeeping section by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.

Creates a welcoming room experience that meets residents’ expectations

• Ensures residents receive the experience as detailed in brand SOP, Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Upholds flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Observes and anticipates resident’s needs in a discreet and non-intrusive manner, offering prompt, efficient and personalised service to our residents.
• Ensures observed preferences of residents are communicated with the Assistant Manager for follow up and recording in guest profile.
• Reports and hands over lost and found articles to the Housekeeping office immediately.

Involvement as a member of both the Housekeeping and Hotel Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Shows care for assigned work areas by organising and maintaining the pantries and work areas in pristine condition throughout and at the end of shift. Ensures that all equipment used is clean and kept in good working condition at all times.
• Ability to organise own work flow to ensure completion of all assigned duties before the end of shift.
• Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
• Adheres to Work Safety and Health (WSH) policies and procedures.
• Undertakes and performs any additional duties as assigned by Managers.
• Attends and contributes to colleague meeting and any other related activities.

Candidate Profile
Knowledge and Experience

• Primary School Education.
• English-written and spoken is ideal but not necessary.

Competencies

• Good interpersonal skills with multi-cultural awareness and able to work alongside a team of colleagues from different cultures.
• Service oriented with an eye for details.
• Ability to work efficiently and independently under pressure in a dynamic environment.
• Flexible and able to embrace and responds to change effectively.
• Self-motivated and energetic.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Brief description of the Restaurant

Chill Out Vietnamese-style at Little Saigon

Adorned with classic Vietnamese lanterns in navy blue and a playful splash of yellow amidst the warm dark-wooden setting, Little Saigon is as beautifully mesmerizing as it is welcoming. Embrace the alluringly sexy mood while you savour modern Vietnamese cuisine, sip wicked cocktails, and slither sensually to the intoxicating music by its live bands daily, all in Little Saigon by the riverside in Clarke Quay.

Job Descriptions

• Greet customers
• Taking of orders and serve food and beverages with a consistently positive and helpful attitude
• Answering questions about the menu and other promotions.
• Cashiering duties
• Ensure outlet cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors.
• Handle guests’ concerns and queries professionally and calmly to resolve problems according to restaurant policy.
• Maintain a neat and tidy appearance.

Job Requirements

• No requirement

Working hours

• Sun-Thurs 5pm-1.30am / PH, Fri and Sat 5pm-2.30am

The Events Administrative Executive is responsible for all administrative matters and provision of sale support to the events team. Observes and adheres to the Values of Accor, i.e. Guest Passion, Respect, Innovation, Trust, Sustainable Performance and Spirit of Conquest.

Primary Responsibilities

Delivers Friendly and Efficient Events Service

• Advises on availability and offering alternatives when applicable.
• Preparation and sending of sales proposals and contracts (corporate and wedding).
• Makes a good first impression through first enquiry.

Focuses on Meeting Planner / Guest Experience

• Ensures the accuracy of bookings and internal BEO.
• Familiarises with the house system to assist managers in making booking. (Opera, Table Management System & Social Tables).
• Timeliness in responding to enquiries from various platforms.

Works as a Team and Facilitate Processes

• Keeps the workplace functional.
• Generates relevant reports timely and accurately.
• Ensures that the department meet timelines required by other department.
• Effective communication among inter departments.
• Promotes team cohesiveness.

Involvement in Wider Job Function Actions / Relationships

• Participates in training activities to improve knowledge and skills.
• Follows guidelines provided in employee handbook.
• Understands emergency procedures, health and safety requirements.
• Maintains collaborative working relationships with colleagues, supervisors and managers.
• Upholds the Accor Values in the work nature, increasing stakeholders’ interest.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Minimum Diploma or equivalent.
• Minimum of 1 year of relevant experience preferably in the hotel industry within Singapore
• Strong working knowledge of Microsoft Office.

Competencies

• Good interpersonal skills.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Multicultural awareness and able to work with people from diverse cultures.
• Flexible and able to embrace and respond to change effectively.
• Willingness to learn and takes initiative under dynamic environment.
• Conscientious and energetic.
• Ability to prioritise work tasks and has a sense of urgency.
• IT Savvy and well versed with systems.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

can cook ,can cut

To monitoring of food stock and movement.

• To understand daily departmental cost and how all the factors will affect the profit and loss.

• To ensure that there is minimum kitchen wastage.

• To learn all skills and record down recipes from the team.

• To follow the cleaning schedules for the kitchen and clean the section and other areas as required.

• To ensure that the stocks are being controlled well and is being rotated as per first in first out basis.

• Assist with the acceptance of store deliveries and check to ensure that all goods delivered are correct and in good condition.

• To ensure that miss en place is completed in the section.

• To report any maintenance issues to the head chef immediately.

• To comply with all company’s policies and procedures to ensure that all-statutory regulations are being observed.

• To comply with the conditions of food hygiene policies.

• To be flexible and willing to help other departments at times when required.

• Assisting the Cook in food preparation activities, such as cleaning, cutting, chopping and peeling food ingredients

• Cleaning and sanitising the food preparation areas based on company and industry hygiene codes and health and safety standards

• Washing, disinfecting and properly storing cooking and kitchen utensils and equipment

• Buying, weighing and storing ingredients and food supplies

• Operating a variety of kitchen appliances and instruments including cutters, knives, mixers and ovens

• Managing inventory, unloading supplies and organising the storeroom

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Commis Cook (All Day Dining) to join our team!

As a Commis Cook (All Day Dining), we rely on you to:

• Assist with the preparation of food items or as assigned by kitchen management in accordance with production requirements and quality standards
• Maintain high standards of food hygiene, safety, and sanitation in the kitchen, following all HACCP guidelines and local health regulations
• Monitor food cost and portion control to reduce waste and maintain cost efficiency.

Requirements:

• In-depth knowledge of cooking techniques, ingredients, and culinary trends.
• Culinary diploma or equivalent certification from a recognized culinary institute is preferred.

• Direct and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments
• Responsible for the proper, efficient and profitable functioning of the hotel
• Ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy
• Asisst in checking in/out of guests. Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort them to their rooms
• Check logbook for messages and follow-up actions upon commencement of shift. Check housekeeping discrepancy report; report any variance and take corrective actions
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue

Job Scope

• Front-of-house duties such as managing the customer flow and seating arrangement, cashiering, order taking, serving of food and beverages, clearing of used culinary and utensils, answering of any enquiries from customers
• Back-of-house duties such as food preparation in the kitchen from cutting, slicing, packing, arranging of food items/ingredients, proper storage of food products, stock inventory
• Bar counter duties such as preparing hot and cold beverages like our signatures, bubble teas, alcoholic & non- alcoholic, taking orders for takeaways and deliveries, brewing various tea bases
• Maintain high level of hospitality by greeting and acknowledging the needs of our customers
• Ensure accuracy and quality of the food being served to customers
• Timely feedback to Managers or Supervisors for operational improvements

Job Requirements

• Full-Time: From $2200 per month
• Part-Time: From $14 per hour
• No experience required as on-the-job training provided
• 44 hours per week including weekends and public holidays with rotating shift
• Comfortable handling non-halal ingredients and food
• Strong written and oral communications skills to interact with colleagues and customers of Mandarin speaking background
• Possess valid food safety hygiene certificate
• Fully vaccinated against COVID-19

• Greeting guests and taking drink and food orders
• Staying attentive to the needs of guests in the dining area
• Delivering food from the kitchen to the guests
• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
• Following health code standards with regards to the handling of food
• Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more
• Maintain cleanliness of restaurant

Hi,

We are hiring a general manager for our group of restaurants

Requirements:

-At least 10 years experience in Fnb Industry

-At least 5 years of experience in a General Manager capacity

-Experience with pre - opening is a must

-Experience negotiating trade deals with beverage and food suppliers

-Fluent in English

-Competent in Microsoft office including excel

-Experience in managing multiple outlets

-Able to work with management to come up with strategies to meet KPI

-Experience in overseas expansion is a plus

-Able to relocate if required

-Able to work with key industry stakeholders to negotiate for agreements inline with company KPI

-Track record of strategizing, executing and evaluating marketing campaigns

-Experience working with chefs in the industry for collborations and pop up events

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Security Manager to join our team!

As a Security Manager we rely on you to:

The Security Manager is to assist Director of Security is responsible for the overall operational capability, monitoring standards and procedures, developing security awareness, enhancing communication, implementing structured training procedures, provide guidance and undertaking security audits.

• Provide assistance and advice where security situations arise
• Monitoring security related cases and recommending course of action
• Ensuring crime reports are property investigated and processed
• Ensuring effective communication between hotels on security related issues and escalating these where appropriate to management
• Promoting staff awareness in relation to security related issues

Requirements

• Candidate must have completed minimally Secondary School “O” Levels, and/or NITEC / Diploma in Safety and Security
• At least 3 years of working experience in the related field is required for this position
• Candidates must be able to converse and write in English
• Candidates must also display alertness, good communication skills and honesty

1. Job Description

• Prepare ingredients for cooking according to the restaurant's standards
• Maintain a high standard of hygiene and health and safety
• Ensure all equipment failure and hazards are reported to the Executive Chef or another
  senior member of staff
• Ensure a strict control on food waste and reporting any waste in the correct procedure
• Ensure the highest standard of food production and presentation at all times as per
  standard of performance manual and recipes
• Ensure work surfaces, refrigeration, stores are cleaned and sanitised before end of shift
• Ensure a close professional working relationship with other members of staff at all times
• Ensure the kitchen is secure, clean and safe before going off shift
• Perform miscellaneous job-related duties as assigned

2. Job Requirements

• Able to work in a team environment
• Highly responsible and reliable
• Able to work well under pressure in a fast-paced environment

Roles & Responsibilities

· Greet customers and hand out menus.

· Take meal and beverage orders from customers and place these orders in the kitchen.

· Make menu recommendations and inform patrons of any specials.

· Deliver meals and beverages to tables when they have been prepared.

· Check that customers are satisfied with their meal.

· Prepare the bill for tables when requested.

· Cash up bills and ensure that the correct amount has been paid.

· Administer change to tables if needed.

Requirements:

· At least 2 years of progressive working experience in a F&B, Retail, Wholesale, Consumer goods

· Endurance to walk and stand for long hours.

· Flexible work hours.

· Ability to remain calm and professional with difficult customers.

· Excellent interpersonal skills.

· Coordination to carry plates or trays without dropping anything.

Company/Entity: Singapore Hospitality Group Pte Ltd.

Salary Range: 2000 - 2300

Work Location: Yishun and Bugis, Singapore

1. Singapore locals or PRs are preferred;

2. It is best to have WAITER SUPERVISOR work experience.

3. Those who can accept overtime work, Accept the 24-hour two-shift working system.

4. The monthly salary is between SGD2300-4500

5. The work place is in the club store. You must be approved by the police station before you can start working.

Interested applicant please email your resume at [email protected] or contact us at +65 86969408. Singjob International Pte Ltd | Rainobw Deng | R1871429 | EA License No. 18C9193

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and every one with honor, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Front Office (Butler) to join our team!

As a Front Office (Butler), we rely on you to:

Provides personalized service to VIP & Suite guests such as In room check in and check outs, secretarial and concierge services, mail and information, airline reservations / confirmations and food and beverage service.
Assist in Reception / Guest relations / Valley Wing Lounge & Summit room duties.

• To have knowledge of the operational systems of the Valley wing & Guest
  relations operation and related areas
• Ensures personal engagement with all VIP & suite guests and their preferences are collected, correctly recorded and acted upon in order to delight our guests
• Drives customer delight and retention by being a role model in delighting guests in every single interaction
• Actively obtains feedback from guest to improve services and facilities
• Ensures all interactions with guests are handled professionally and with proper care and attention and in keeping with the hotel's policies and procedures at all times
• Ensures all VIPs, suite guests and delegates arriving and departing by re met and greeted and experience a smooth and seamless check in and check out
• To highlight any special events or anniversary of guest and ensure the personalized welcome card from Higher Management along with amenities are prepared
• Whenever possible, to engage in small conversation with guests and find out about their stay and any special preferences
• Checks rooms before guest arrives and reports any repair or discrepancies to Engineering & HK Department immediately
• Checks quality / presentation / temperature of food / beverage / service prior to serving
• Provides one-stop-shop service to guests (Concierge, F&B, Cashiering, Check-In etc.)
• Establishes and develops good working relations through cooperation and constant feedback
• Maintains the integrity and confidentiality of guest information at all times

Requirements

• Able to work shift, weekends and public holidays
• Neat and Pleasant appearance
• Well groomed
• Well versed in the English Language
• Outspoken and friendly
• Excellent communication skills
• Good physical health
• Able to carry heavy objects (eg luggage)
• Minimally 2 years' experience working in a well-known hotel
• At least a diploma in any field

1. Job Description

• Produce all items relating to the menu to the Executive Chef's standards
• Maintain a high standard of hygiene and health and safety
• Ensure all equipment failure and hazards are reported to the Executive Chef or another senior member of staff
• Ensure a strict control on food waste and reporting any waste in the correct procedure
• Ensure a correct standard of stock rotation, making sure food products are used prior to the best before date
• Ensure all portion control are strictly adhered to
• Ensure the highest standard of food production and presentation at all times as per standard of performance manual and recipes
• Ensure work surfaces, refrigeration, stores are cleaned and sanitised before end of shift
• Maintain a close professional working relationship with other members of staff at all times
• Produce recipes and costing in conjunction with the Executive Chef or another senior member of staff as required, assisting to maintain that monthly profit margins are met
• Participate in monthly physical stock take of the Restaurant, including but not limited to plates and utensils.
• Perform miscellaneous job-related duties as assigned

2. Job Requirements

• Ability to communicate in English
• Able to work in a team environment
• Highly responsible and reliable
• Able to work well under pressure in a fast-paced environment

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a F&B Promotion Executive to join our team!

As a F&B Promotion Executive we rely on you to:

Develop Promotional Strategies:

• Conduct market research and Develop innovative ideas for promotions, special events, seasonal menus, and limited-time offers.

Plan and Execute Promotional Campaigns:

• Collaborate with the marketing team to design and implement promotional campaigns
• Create enticing visuals, promotional materials, and menu displays to communicate offers effectively.
• Monitor and evaluate the success of promotional campaigns, making adjustments as necessary.

Collaborate with Cross-functional Teams:

• Work closely with the culinary team to develop new food and beverage concepts that align with promotional objectives.
• Collaborate with the sales team to develop partnerships and promotions
• Customer Engagement and Relationship Management:
• Plan and organize customer engagement activities, such as tastings, food festivals, or cooking workshops.

Sales Monitoring and Analysis:

• Track sales data, analyze performance, and generate reports to assess the effectiveness of promotions.

Requirement :

• 2 - 3 years of relevant experience, preferably in food industry
• Outgoing and possess great customer engagement skills

SCOPE

Prepare the mise en place and handle food preparation and assist with food presentation as part of the kitchen brigade.

OVERALL OBJECTIVES

• Set-up the assigned workstation with all the needed ingredients and cooking equipment
• Prepare all food items as directed in a sanitary and timely manner
• Follow recipes, and presentation specifications as set by the Executive Chef
• Restock all items as needed throughout shift
• Clean and maintain station for food safety, workplace safety & sanitation
• Requisite daily perishable & dry supplies for the assigned workstation if necessary
• Understand and practice the proper usage of all equipment in station and responsible for cleanliness & maintenance of them
• Assist with checking, receiving and storing of goods and maintenance of storage areas
• Maintain sanitation, health and safety standards in work areas at all given time
• Attend all briefings and participate in training.
• Follow food and beverage safety and hygiene policies and procedures.
• Other ad-hoc duties

REQUIREMENTS

• Positive, friendly, professional and confident, with pleasant disposition.
• Ideally you will have at least 2 year in a similar role within a restaurant/cafe environment.
• Able to learn and adapt to various line positions within location
• The ability to work effectively in a team environment
• Familiar with HACCP requirements
• Knowledge of Health and Safety rules and procedures

The person is responsible for carrying out various duties to ensure that customers receive excellent service. He is responsible for maintaining profits from food and drink sales, having excellent communication and customer service skills, maintaining a clean environment, and making effective decisions when needed. He oversees the entire operations of a restaurant. This includes knowing the different functions associated with food and beverages, supervising staff, rostering, and planning various functions inside the restaurant.Possess at least 5 years’ of managerial experience in a Chinese Restaurant operation.Good command of English and Mandarin (in order to communicate with Mandarin speaking customers).Possess excellent communication and people management skills

· Minimum 8 years experience on Sichuan cooking

· Should be a team leader and capable for managing and training of the junior staff.

· Prepare a detail plan for events like Health Food &Services to meet the goals, objective and vision, etc.

· Conduct extensive market information to improve on food variety and quality.

· Follow and execute the skills and qualities required by the organization.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Front Office Leader to join our team!

As a Front Office Leader, we rely on you to:

The Service Leader – Front Office provides Front Desk and Guest Relations related guest services and supervision of the Reception and Guest Relations teams in accordance with the objectives, performance and quality standards established by Shangri-La Hotels & Resorts and the hotel.

Assist Valley Wing lounge and Summit Room, as required.

This multi-skilled role requires the Service Leader-Valley Wing (Shift Leader) to perform other additional tasks that may be assigned.

• To have knowledge of the operational systems of the Valley Wing & Guest relations operation and related areas.
• To have knowledge of Shangri-La’s standard operating policies and procedures relating to the Concierge department and related areas of the Front Office operation.
• To have knowledge of Shangri-La’s current corporate programmes and local programmes
• Ensures personal engagement with all VIP & suite guests and their preferences are collected, correctly recorded and acted upon in order to delight our guests.
• Drives customer delight and retention by being a role model in delighting guests in every single interaction.
• Actively obtains feedback from guests to improve services and facilities.
• Responds promptly to guest feedback. Forwards to relevant departments if required and follows up to ensure appropriate action has been taken.
• Ensures all interactions with guests are handled professionally and with proper care and attention and in keeping with the hotel’s policies and procedures at all times.
• Ensures all VIPs, suite guests and delegates arriving and departing by re met and greeted and experience a smooth and seamless check in and check out.
• Ensures FIT guests arriving and departing by limousine are met and greeted and experience a smooth and seamless check in and check out.
• Ensures quality standards and procedures for the pre-arrival, arrival, in-house stay and departure of all GTC guests are followed and actioned consistently at all times.
• Escorts guests to their room, when required and sees them off from the hotel from departure, if appropriate.
• Supervises and guides Service Associates – Front Office to ensure hotel’s policies and procedures and service standards are adhered to at all times.

The position is responsible in maintaining the cleanliness and quality of all food and beverage, kitchen equipment and kitchen area. This will allows all guests to enjoy a safe and wonderful dining experience with kitchen hygiene standards being met.

Primary Responsibilities

Maintains The Cleanliness And Quality Of F&B And Kitchen Operation Equipment

• Efficiency of work in washing dishes and kitchen equipment.
• Takes ownership of all OE, kitchen and hotel equipment.
• Soaking of OE weekly.

Maintains The Cleanliness And Safety Of The Kitchen

• Maintains kitchen floor to be clean and dry at all times.
• Efficiency of work in cleanliness and safety – dish washer machine.
• Sanitation of all OE is critical according to the kitchen’s hygiene standard.

Works As Part Of The Culinary (Stewarding Team)

• Positive work attitude.
• Team player.
• Good personal hygiene practice.
• Be part of the recycle team.
• Offers support when situation require.
• Competency in the yearly internal and external hygiene audit (departmental goal).

Involvement In Wider Job Function Relationships

• To be active in learning to enhance personal skill and industry knowledge.
• Follows Hotel and Departmental guidelines.
• Understands emergency procedure and health and safety requirement.
• Maintains collaborative working relationships between colleague and supervisor / manager.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Minimum Secondary Education.
• Minimum of 1 to 2 years of relevant experience in the hotel industry or a similar establishment.
• Basic Hygiene Course.

Competencies

• Good interpersonal skills with ability to communicate with fellow colleagues.
• Service oriented with an eye for details.
• Ability to work effectively and contribute to the team.
• Good presentation and influencing skills.
• Multicultural awareness and able to work with people from diverse cultures.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative under dynamic environment.
• Self-motivated and energetic.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Job Responsibilities:

- Involved in the preparation and mise-en-place of food production

- Regularly check for consistency in quality and standard of food

- Oversee the food ordering and ensure appealing food presentation

- Ensure compliance with food safety regulations & hygiene standards in the kitchen

- Implemented and maintained for optimal work performance and safety

- Maintain cleanliness of work areas and equipment

- Assist in the daily inventory including recording of food wastage, ordering and receiving of stock

- Any other appropriate duties and responsibilities as assigned

- Prepare orders according to the company recipe and ensures accuracy in portioning

Job Requirements:

- With or without experience are welcome as training will be provided

- Preferably certified in culinary skills

- Prior working experience in a kitchen role in similar field

- Knowledge of current trends in local (tzi char) and other cuisines

- Ability to multi-task and work independently in a face-paced environment

- Maintaining of the personal grooming and hygiene standard

- Positive in attitude, cooperative, team player, and able to work with multi-tasking role

- Willing to work 6-days a week, and on rotating shifts including weekends and public holidays

- Salary will commensurate with experience

Welfare & Benefits:

Employee Meal

Company Transport

Annual Salary Increment

Performance Bonus

Annual Leave

Medical Leave

Medical Benefits

Comprehensive Medical Insurance Coverage

Job Description & Requirements

We welcome anyone who are :

• Passionate in F&B industries

• Self Motivated

• Cheerful & Energetic

• Always smile from the heart

Job Scope :

• Able to handle Fast pace environment

• Serving food and beverages to customers

• Completing any other assigned tasks and duties

• Able to deliver high customer satisfaction service to guests

• Ensure customer satisfaction and maintain excellent customer relations

• Good customer service standards

• Simple order taking & menu explanation

• Inventory skill

• *Spanish cuisine / cultural influence will be a plus

• *Spanish cuisine background will be a bonus

Benefit :

• Attractive Incentive Program

• 5 Days Work

• Uniform Provided

• Staff Meal Provided

• 14 days AL

• Medical Benefit

• Health Insurance

• Staff Discount

• Career Development with Continuous Learning

Location : Dempsey Hill