Total 2,001 F&B / Tourism / Hospitality job vacancies in SG OFFICE - ROBINSON ROAD

Company Benefits

1. Career progression opportunities

2. Duty meals provided

3. Uniform provided

4. Medical provided

5. Flexi benefits claim

6. F&B staff discount

7. Night shift allowance

8. Overtime pay

Job Responsibilities

1. Assists Doorman to performs hotel’s entrance activities that includes:

· Assist with traffic control and taxi booking at the driveway in the absence of the Doorman

· Assist to ensure cleanliness of the driveway area

2. Delivers and collects luggage to and from driveway, guest rooms and/or other designated areas as requested / required

3. Ensure all baggage / items are tagged correctly and, a portion of the slip is handed to guest for identification and claiming of baggage / items

4. Deliver newspapers, faxes, mail /messages to guests’ rooms and/or other designated areas as requested / required timely and efficiently

5. Be updated of Hotel’s amenities and services and provide prompt and efficient assistance to guests’ enquiries and requests

6. Escort guests to room assigned by Reception and assist with placing luggage in room and/or any necessary orientation of room safe box etc.

7. Assist with arranging of transportation (e.g., taxi cab, shuttle bus, limousine service) for guests/visitors, and records advance transportation request as needed in the absence of the Concierge

8. Ensure and practice Safe Measures Management to assist with prevention of COVID-19 pandemic

9. Perform any work as and when assigned by the Front Office Management

Education / Work Experience / Work Details

1. Primary education

2. Able to speak and read basic English

3. Well-groomed and customer-oriented

4. Received prior training in fire evacuation and emergency procedures will be an advantage

5. 5 days work week

6. Able to work on weekends, Public Holidays, day/night shift

Overview:

We are seeking a result-driven and experienced professional to join our team as the Head of Leasing for City Hall Square (https://www.parkhotelgroup.com/singapore/grand-park-city-hall/city-hall-square/). This key leadership role will oversee all leasing activities and collaborate closely with industry players to optimize tenancy mix to creating a unique lifestyle destination in the city.

Job Responsibilities:

• Develop and execute comprehensive leasing strategies to attract and retain high-quality tenants, aligning with the overall vision of City Hall Square.
• Identify opportunities for tenant diversification and optimize the tenancy mix to maximize revenue and foot traffic.
• Lead lease negotiations and ensure favourable terms for both the mall and tenants.
• Cultivate strong relationships with existing and prospective tenants, addressing inquiries and concerns promptly and professionally.
• Conduct market research to stay informed of retail trends, competitor activity, and consumer preferences.
• Oversee the preparation and execution of lease documents, ensuring accuracy and compliance with legal and regulatory requirements.

Job Criteria:

• Bachelor's degree in Business Administration, Real Estate, or related field. Master's degree will be an advantage.
• 5+ years of experience in leasing or related roles within the retail real estate industry.
• Proven track record of success in leasing negotiations, tenant relations, and strategic planning.
• Excellent communication, negotiation, and interpersonal skills.

We are looking for passionate, loyal people who have F&B experience and are also able to work under pressure within a team of professionals. Join our team and we’ll be able to strive towards success together!

Job Description

• Produce all items relating to the menu to the establishment standards to satisfy customers' expectations.
• Determine production schedules and staff requirements necessary to ensure timely delivery of services.
• Inspect supplies, equipment, and work areas to ensure conformance to establish standard.
• Monitor sanitation practices to ensure that employees follow standards and regulations.
• Ensure all portion controls are strictly adhered to.
• Ensure the highest standard of food production and presentation at all times as per standard of performance manual and recipes.
• Ensure work surfaces, refrigeration, stores are cleaned and sanitised before end of shift.
• Ensure a high standard of personal appearance at all times, including the wearing of the correct protective clothing as laid down in the codes of practice.
• Ensure the kitchen is secure, clean and safe before going off shift.
• Collaborate with other personnel to plan and develop recipes and menus, taking into account such factors as seasonal availability of ingredients and the likely number of customers.
• Supervise and coordinate activities of cooks and workers engaged in food preparation.
• Coordinate planning, budgeting, and purchasing for all the food operations within establishments.
• Perform miscellaneous job-related duties as assigned.

Job Requirement

• Possess good hygiene and personal grooming standards
• Able to work in a fast-paced environment
• Able to work split shifts

Job Descriptions

# Operational Management:

• Oversee day-to-day restaurant operations, including opening and closing procedures.
• Monitor and maintain food quality, presentation, and consistency to meet or exceed guest expectations.
• Manage inventory, ordering, and stock control to ensure adequate supplies and minimize wastage.
• Ensure cleanliness, organization, and safety standards are upheld throughout the restaurant.

# Staff Leadership and Development:

• Recruit, train, schedule, and supervise front-of-house and back-of-house staff.
• Foster a positive work environment, promote teamwork, and provide coaching and feedback to enhance employee performance.
• Address staff conflicts and performance issues, taking appropriate disciplinary actions when necessary.
• Develop and implement training programs to improve staff skills and knowledge.

# Customer Service:

• Interact with guests, handle complaints, and ensure a high level of customer satisfaction.
• Monitor guest feedback and reviews, making necessary adjustments to enhance the dining experience.

# Financial Management:

• Develop and manage budgets, track expenses, and ensure financial targets are met.
• Analyse sales data, trends, and financial reports to make informed decisions that drive profitability.
• Control costs by optimizing inventory, labour, and operational efficiency.

# Marketing and Promotion:

• Develop and implement promotions, events, and marketing strategies to attract and retain customers.
• Utilize social media and other platforms to engage with customers and promote the restaurant's offerings.

Job Requirements

• 3 year of experience in simillar position
• Proven experience as a Restaurant Manager or in a similar role within the food and beverage industry.
• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Excellent communication skills.
• Proficiency in restaurant management software and point-of-sale systems.
• Solid understanding of financial management, including budgeting and cost control.
• Knowledge of food safety and hygiene standards.
• Flexibility to work evenings, weekends, and holidays as needed.
• Must be able to work night shift and split shift
• Must be able to work extra hours or weekend if needed

Job Summary

The maintenance supervisor will oversee maintenance and repairs of electrical, plumbing, heating, ventilation, and air conditioning (HVAC), carpentry, painting, and other building systems.

Supervisory Responsibilities

• Hires and trains maintenance department staff
• Organizes and oversees the schedules and work of maintenance staff
• Conducts performance evaluations that are timely and constructive
• Handles discipline and termination of employees as needed and in accordance with company policy

Duties & Responsibilities

• Oversees the day to day operations of the maintenance department
• Evaluates systems or facilities to determine maintenance or repairs that need to be performed
• Assesses building systems to plan work assignments and project schedules
• Develops maintenance procedures and schedules
• Ensures maintenance and repair work is completed correctly and in a timely manner
• Assists with departmental budget estimates and costs of specific repair projects
• Performs other related duties as assigned

Required Skills & Abilities

• Extensive knowledge of building systems such as plumbing, electrical, and HVAC
• Excellent analytical and problem-solving skills
• Ability to identify issues and determine repairs that are needed
• Ability to plan maintenance schedules for building systems
• At least two years of maintenance experience required

Physical Requirements

• Must be able to traverse property and facility to diagnose building issues and plan repairs or maintenance
• Must be physically able to perform repairs when needed
• Must be able to lift 25 pounds at a time

SCOPE

Reporting to the General Manager, this position is responsible for managing all local computer and audio-visual technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.

OVERALL OBJECTIVES

• Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated company standards and rules and regulations given by law.
• Ensure that IT & AV contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.
• Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
• First point of contact for all IT & AV related issues within the hotel.
• Solve technical or operational problems as reported by the users.
• Ensure that equipment is in proper working order and application performance is optimized
• Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.
• Ensure that backups are performed and checked on a regular basis.
• Update all computer systems with the latest security patches to minimize internal and external access security risks.
• To train end users for correct usage of IT systems and equipment, and provide confidence for daily operational needs.
• Other ad-hoc duties as assigned

REQUIREMENTS

• Diploma or Degree in IT Administration, Information Systems or equivalent, with at least 5 years of relevant IT & AV experience, preferably in the hotel industry.
• Experience with hotel applications such as Opera, Fidelio and Micros preferred
• Organized, analytical, resourceful, meticulous and confident
• Able to multi-task and work independently in a dynamic environment with good problem solving and decision-making skills.
• Good interpersonal and communication skills
• Able to work shifts/weekends as required

SCOPE

The incumbent is responsible for achieving hotel targets by optimising revenue through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus revenue goals.

OVERALL OBJECTIVES

• Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximisation, achievement of personal targets and increasing fair market share versus competitor set
• To focus on lead generation through sales calls, conducting site inspections, entertainment of clients and prospecting new accounts
• To actively secure groups to form part of the hotel base occupancy, and focus on group conversion through timely follow through of prospect and tentative bookings in the assigned markets
• Attend trade shows, sales blitz, workshops etc. in the assigned markets
• To implement all sales related activities such as planning, monitoring and measuring all customers within the defined territory
• Other ad-hoc duties as assigned according to needs of business and hotel

REQUIREMENTS

• Minimum of 3 years’ experience in a similar capacity
• Degree in Business Administration, Marketing, Hotel Management or a Diploma in Hotel Management with 5 years’ experience in a similar capacity
• Has excellent written and spoken communication skills
• Possesses professional disposition with excellent communication and interpersonal skills

We are looking for a reliable and innovative solution

We are looking for a restaurant chef who can manage daily orders.

Operations in our live restaurant.

The candidate must know Turkish

arabic cuisine.Restaurant experience

management will be advantageous.

• Preparing the restaurant's meals and organizing everything necessary for service.
• Supervises the restaurant kitchen.
• trains staff and manages the restaurant's kitchen units.
• At least 10 years experience.

We are a 1-year old concept cafe, extension of Bakery Brera, collaborating with National Museum of Singapore to serve the seniors, dementia and the general public.

Looking for a team player, one who can work as a FT cook with a flair of culinary, understand food safety, basic cooking, making sandwiches, salad, handling bread and pastries etc. Any baking experience is a plus.

You need to do stock taking of ingredients, ordering and follow the SOP and recipes properly, be willing to learn and have keen interest on food knowledge, serving, cooking and baking.

Enjoy delighting customers and great serving attitude.

A reliable and team player to join an exciting team with lots of opportunity to grow in Brera family and to contribute to the overall good of the community.

Please contact 98163637 Thrina for a quick discussion or email [email protected] your resume.

About the Company:

The Bible mission began in Singapore in 1823, largely because of Sir Stamford Raffles and Dr Robert Morrison working with the British and Foreign Bible Society. On 4 July 1837, the Singapore Auxiliary Bible Society was formally established with the aim of serving the needs of the region.

Our mission is to make the Word of God known to all people by making it available through the work of translation & publishing, accessible through distribution & literacy programmes, and credible through engagement & advocacy.

Job Description:

International Bible Experiences Pte Ltd, a social enterprise of The Bible Society of Singapore, candidate will have a holistic training from frontline customer services to back-end operations of the company. Hands-on opportunities in areas of event management, e-commerce, marketing and communications.

Specific Responsibilities:

• Support daily operations. Eg. Process registrations and other administration work etc.
• Handle customer enquiries
• Plan and organise events and manage our volunteer-based project
• Assist in marketing and communication projects. Eg. Create collaterals, manage social media publicity etc.
• Assist in ecommerce projects. Eg. Tracking of sales and data analytics

Technical Skills and Competencies:

• Customer service skills - Managing customers and follow up.
• Computer skills - MS Office and other software and apps.
• Event management - Pre-planning to execution of event and post-event.
• Marketing and communications skills - Designing collaterals, website maintenance and social media publicity.
• Ecommerce skills - Setting up the ecommerce and managing the platform etc.

Education Qualifications: Polytechnic Diploma or equivalent

• Working Days: 6 working days (Follow roaster schedule)
• Working Hours: 6.30AM - 2.30PM
• Working Location: Bugis
• Salary Range: $2800 - $3000

Responsibilities:

• In charge of Breakfast & Lunch session
• Food preparation
• Measure and assemble ingredients for menu items
• Maintain accurate food inventories
• Properly store food items at appropriate temperatures
• Rotate stock items as per established procedures
• Restock kitchen for subsequent shifts
• Ensure that the food prep area and kitchen are cleaned and sanitized at the end of your shift

Requirement:

• Minimum 2 years in Chinese cuisine
• Preferred have hotel working experience
• Strong team collaboration and communications skills.
• Felxibility to work evenings, weekends, and holidays as required.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a F&B Manager to join our team!

As a F&B Manager we rely on you to:

• Oversee the everyday operation, management, marketing and overall performance of the outlet.
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Participate in annual business planning and budgeting
• Work closely with marketing to develop and implement effective marketing and branding strategies
• Actively involved in the selection and recruitment of staff

Requirements:

• Experience in handling VIPs
• Neat and articulate
• Diploma / Degree in food and beverage / hospitality Management
• Minimum 3 years’ experience in a similar capacity in an international class hotel
• Displays initiative
• Commitment to professional values

The Receptionist/Concierge is responsible for the good management of the appointment bookings, whilst supporting the collection of data and consolidation of reports. He/she is responsible for generating sales opportunities through a variety of techniques, develops and attains guest experience in the Spa and sells products and services offered by the spa. He/she is expected to maintain guests’ confidentiality and adhere to the PDPA (Personal Data Protection Act) policy.

Primary Responsibilities

Sales and Guest Experience

• Full knowledge and understanding of Raffles Spa products and services.
• Full knowledge of Raffles Spa Extraordinary Guest Experience.
• Performs pre-consultation for all first time guests and regular guests.
• Executes sales, service and guest experience initiatives in the outlet.
• Meets and exceeds assigned goals for; guest experience and reputation, sales and service, revenue and productivity.
• Attends scheduled meeting, training, educational sessions.
• Reviews guest feedback daily.
• Escalates appropriately any billing or service issues.
• Updates guest profile and treatment redemption record promptly and accurately.
• Consistently adheres to the Code of Business Conduct.
• Generates appointments from calling list.

Product Quality and Knowledge of Work

Maintains complete knowledge of:

• All spa features/services, hours of operation.
• Spa products.
• Current spa promotions and activities.
• Maintains complete knowledge and complies with company policies and procedures.
• Keeps guests updated on currently available promotions and discounts in services offered in the spa.
• Processes payments from guests for services ordered from the spa.
• Makes sure all information and personal data provided by guests are kept strictly confidential. Guests’ treatment forms must be filed back properly after used. It should not be left unattended and should always be kept out of sight.

Administrative Duties and Inventory Management

• Light administrative and clerical duties, such as updating guest profile, updating treatment usage in the system, sales report, filing and data entry.
• Assists Spa Managers in maintaining a good level of spa collaterals and printing materials such as guest profile folder and consultation cards.

General Housekeeping and Maintenance

• Ensures the general cleanliness of the reception area, lounge and retail area.
• Ensures the diffuser burner is lit at all times at the reception, lounge and retail area.
• Replenishes all writing materials and marketing collaterals at the reception.
• Reports to Spa Manager on any defects of spa facilities and equipments.
• Performs any other duties and responsibilities that may be assigned.

Training

• Attends all training courses as deemed necessary, and adheres to training as set by the Spa Manager.
• Fulfills all scheduled theory and practical training requirements.

Candidate Profile

Knowledge and Experience

• Attained secondary education or higher.
• Ability to pleasantly communicate in English.

Competencies

• Ability to promote Spa products and services.
• Ability to focus attention on guests needs, remaining calm and courteous.
• Ability to promote positive relationship with all guests.
• Ability to maintain confidentiality of all guest information and pertinent hotel data.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Well versed with Microsoft office.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Job Responsibilities

1. Assist Senior Reservations Officer in processing individual and group reservations in a systematic and professional manner

2. Ensures all booking details are accurately entered into the computer system

3. Responds to guest requests via faxes, vouchers, mails and internet correspondence in a timely and confidential manner

4. Files and maintains reservation correspondence in accordance to Hotel’s standards

5. Maintains confidentiality of all room rates and selling/sales strategies of the department

6. Familiarize with the latest update knowledge of the Hotel’s products and services especially in the area of reservations handling and processing

7. Performs any other duties and responsibilities as and when assigned by the Management

Education and Work Experience

1. GCE ‘O’ Level

2. Experience in customer contact center preferred

3. Familiar with Opera PMS System application preferred

4. Possesses good telephone etiquette and telemarketing sales techniques

Job Description:

• Responsible for the full spectrum of Accounts Payable
• Check, verify and process invoices, expenses claims & reimbursements
• Invoice payments are made accurately, on time
• Data entry into accounting system
• Responsible in supporting monthly and year-end closing
• Other accounting related duties as assigned

Requirement:

• Min qualification Diploma in Accounting or equivalent
• Min. 1 year of experience in AP function
• Able to multi-task in a fast-moving environment
• Strong attention to detail and good analytical skills
• Possess a positive working attitude and able to work as a team

JOB SUMMARY

Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.

CORE WORK ACTIVITIES

General

· Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.

· Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.

· Monitors assigned company owned and managed offices to verify IT operations are running effectively.

· Meets with direct manager to provide updates on IT activities and business plans.

· Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.

· Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.

People

· Owns IT vendor relationship for properties in scope.

· Participates in the Talent Acquisition process according to company procedures.

· Verifies induction program for new associates or associates transferring to new role is effective.

· Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave.

· Performs LPA’s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.

· Verifies effective communication, training, and execution of all talent development programs and related initiatives.

· Develops a personal management style that is intended to bring positive results from Associates.

· Builds and maintains positive and effective relations with direct team members.

Product

· Strives to remain informed on the most up to date knowledge regarding vendor activities.

· Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.

· Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.

· Where assigned, documents technology pilot scope and objectives with business partners.

Process

· Maintains IT inventory for the assigned properties/offices in cluster.

· Manages cluster IT Agreements for assigned properties.

· Verifies cluster associates are treated appropriately and in alignment with local operational practices.

· Verifies the execution and tracking of rollouts on a timely basis.

· Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.

· Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.

· Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.

· Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.

· Implements cluster IT policies and procedures as received by regional IT.

· Attends IT Education Calls.

· Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.

· Completes other reasonable duties as requested by leadership.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Sales Coordinator to join our team!

As a Sales Coordinator we rely on you to:

Responsibilities:

• Produces required reports for the management of goal setting, incentive plans, budget and audits to facilitate and support the sales teams in order for them to achieve their established goals.
• Responsible for the production of all reports ensuring that, where possible, these are fully automated or require minimal manual intervention.
• Assist with the preparation of all training for the department.
• Assist with the collection and reporting of market and competitive data as necessary.
• Assist with the implementation of standard operating procedures and associated training to improve automation and process efficiencies.
• Works closely with the Shangri-La Singapore sales teams in order to assist with the achievement of overall sales targets for the hotels.

Requirements:

• Prior experience in sales, preferably within the hospitality industry
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members
• Strong organizational and multitasking abilities, capable of handling multiple projects simultaneously
• Ability to work independently and as part of a team, adapting to a fast-paced and dynamic work environment

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Senior/Manager, Sales – Leisure & Luxury (Singapore) to join our team!

As a Senior/Manager, Sales – Leisure & Luxury (Singapore) we rely on you to:

• Responsible for multi-property implementation of sales activities to maximize business opportunities and revenues in their specific area of responsibility, in order to achieve and to exceed the segment goals for the Singapore hotels.
• Responsible for implementing all sales activities to maximize business opportunities and revenues in their specific area of responsibility, in order to achieve and to exceed the segment goals for the Singapore hotels
• Develops strategies to secure and/or maintain preferred hotel status for global accounts and optimizes revenue contribution from these managed accounts for all Singapore hotels.
• Solicits and drives all negotiated–transient and group leads to achieve the set segment sales goals and targets for the Singapore hotels.
• Implements all sales action plans related to respective market(s) and account portfolio.
• Participates in development of the Area Sales Plan, budget and market audits, and implements corresponding sales action plans with the Leisure & Luxury sales team.
• Supports the development and maintenance of the client database and all other sales systems. Establishes and maintains up-to-date client profiles in all relevant systems.

Requirements

• Effectively bilingual in English and Simplified Chinese to liaise with associates/clients from China Market
• 3-5 years of relevant working experience, preferably in Hotel industry.
• Able to maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, colleagues and employees.
• Strong leadership, communication, and interpersonal skills to effectively manage a sales team and build client relationships.
• Excellent negotiation, presentation, and influencing abilities to secure new business opportunities.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Senior / Manager, Events to join our team!

As a Senior / Manager, Events we rely on you to:

• Work directly with the organizers on their event programs and requirements in order to provide professional advice to facilitate and assist on their planning.
• Conduct venue inspections with the organizers or external contractors for planning meeting or event setup.
• Provide menu recommendations or custom menu design to offer service flexibility as well as to drive upselling.
• Coordinate food tasting arrangement for the organizers on high profile or special events prior to the event days to meet customer expectations.
• Work independently with external vendors to coordinate on special event arrangement, such as venue theme decoration, entertainment arrangement, etc.
• Develop close rapport with organizers to strengthen guest loyalty for repeat business in future.
• Maintain an effective communication and cohesive working relationships with Sales & Marketing team, F&B and other operating departments of the hotel.
• Observe and follow events management service guidelines and standards according to Events Manual.

Job Requirements:

• Candidate must possess at least Professional Certificate/NiTEC, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Preferably Manager specialized in Hotel Management/Tourism Services or equivalent.
• The successful candidate will be required to wear company issued uniforms in adherence to the property's grooming and uniform guidelines

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Sales Executive to join our team!

As a Sales Executive we rely on you to:

• Drive group lead conversion to achieve the set segment sales goals and targets for the Singapore hotels.
• Qualify prospective clients considering the goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business.
• Sell all facets of hotels in Singapore. In assigned territory, responsible for rooms, catering, food & beverage and other revenues as set out in the hotels’ budgets.
• Proactively seeks in-depth knowledge of accounts owned to understand total revenue impact on the hotels for better negotiation opportunities.
• Maintain excellent relationships with existing accounts and solicits new business.
• Conduct all sales activities including sales blitzes, telesales, sales calls, site inspections, entertainment, business trips (domestic and international), attendance at trade shows, and other assigned sales related activities.

The hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. You are also required to assume the role of a waiter/waitress as deemed by the management. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts and manage reservation requests, enquiries and emails.

Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Job Description

• Set up cutlery, crockery and glassware on table
• Provide menus and announce Waiter/Waitress’s name
• Welcome guests to the venue and during departure
• Monitor the guest waiting list from time to time to manage customers' waiting time
• Lead customers to assigned dining or bar areas
• Allocate seats to customers by processing collated reservations
• Build good rapport with customers to improve customers' experience
• Follow customer service Standard Operating Procedures (SOPs)
• Comply with the Company's personal, food and beverage hygiene standards
• Comply with the Company's Workplace Safety and Health (WSH) policies and procedures
• Adhere to legislative requirements pertaining to handling and consumption of alcoholic beverage
• Perform opening, operating and closing of shifts
• Execute daily operational tasks according to staff roster
• Answer incoming calls and address customers’ queries
• Suggest areas for continuous improvement within work area
• Coordinate with service staff about available seating options
• Other admin tasks

Requirements

• Prior F&B Experience preferred
• Personable, charming and outgoing personality, with a strong service-attitude
• Able to multitask and work efficiently under pressure
• Possess stamina to stay on feet for long periods
• Able to work evenings, weekends, and holidays
• Only Singaporeans

We are looking for kids club ambassadors to be responsible for the daily operation of buds by Shangri-La, Splash, and other family experience activities necessary. HE/SHE will manage the day to day operations in terms of executing play activities, assisting and interacting with guests to ensure a fun and safe guest experience, maintaining the areas, equipment and facilities cleanliness, tidiness and safety at buds, splash and all other kids play space.

Responsibilities

• Executing day to day operation of BUDS Family Experience
• Responsible for playing area of indoor & outdoor
• Able to carry out activities and interact with the guests to ensure an energetic, fun, safe and educational session.
• Maintaining the Kids Club clean and tidy at all times.
• To provide support to the parties, e.g., food delivery, decorations and set-ups.
• Maintaining the daily communication with the superiors and all colleagues to ensure the smooth operations.
• To be always alert, attentive and assume a pleasing and helpful attitude toward members and colleagues at all times.
• Ensure all activities are conducted in such a manner to ensure the health, safety and security of each child.

Requirements

• Experience working in theme parks, tourist attractions, kids' corner in museums / hotels, childcare Centre is an added advantage
• Able to work weekends/public holidays

What’s in it for you:

• A fun and supportive work environment
• Career progression with international work opportunities
• Daily meals
• Competitive remuneration, rewards & recognition
• Transportation benefits
• Flexible benefits

WHAT’S THE JOB?

Responsible for supporting the Sous Chef / Executive Chef in managing the daily productions, preparation, presentation and stock ordering of Western banqueting operations for weddings / catering events that is related to Western cuisine, monitor and delegating job duties for junior colleagues. Control labour and food costing while ensuring quality is maintained or improved

YOUR DAY-TO-DAY

• Administers and adhere HACCP policies and procedures within the hotel
• Supervises and maintain cleanliness and hygiene of your kitchen and all work stations
• Ensure the consistency in the preparation of all food items for A La Carte/ Buffet/ Festive menus according to hotel recipes and standards
• Take responsibility for the quality & presentation of Chinese banquet & weddings events
• Educate and train junior colleagues in accordance with hotel brand standards to foster productivity
• Work with your superiors and plan appropriate manning level, ensuring effective utilization of manpower and labour cost
• Actively share with superiors the conduct and work performances of junior colleagues; ideas and opinions
• Ensure new colleagues/ trainees are properly trained, provide guidance and support when needed
• Liaise daily with banquet managers to keep effective communications regarding guests’ feedbacks and improve on it
• Able to provide professional, friendly and proactive guest service while supporting fellow colleagues

WHAT WE NEED FROM YOU

• Diploma / Vocational certificate in Culinary Skills or related field
• Minimum 5 years’ related experience as a chef including in 1 year in supervisory in banquet and catering operation kitchen – specialised in local malay cuisine with knowledge on western food in international hotels in high volume kitchen
• Oral and written fluency in English
• Aid in menu planning and costing, organising special events, develop new dishes with comprehensive product and equipment knowledge
• Commitment to work rotating shifts, weekends and public holidays
• Valid Food Hygiene/ Food Handler certificate as required by local government
• Outgoing and people oriented
• Motivator and confident in problem handling
• Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company
• Look smart – wear your uniform with pride

Job Description & Requirements

To implement Revenue Management strategies to optimize and maximise the Hotel’s revenue

Responsibilities

• Manage rates, room inventory, distribution channels and market segmentation

• Oversee revenue management, develop and provide strategic direction in support of critical revenue cycle initiatives and goals.

• Monitor competitors and market to develop rate and market-mix strategies

• Conduct daily pick-up analysis, make appropriate changes to address any issues or trends after review with the management

• Provide a weekly dynamic forecast of expected results, variances and budget comparisons.

• Manage and oversee strategy for all 3rd party distribution. Evaluate performance of all the distribution

partners and the contracted rates, eg. OTA, FIT, corporate, consortia etc.

Requirements:

• Bachelor’s Degree in Hospitality / Tourism / business or equivalent

• Minimum 5 years related working experience in the Hospitality Industry with Reservations and Revenue background at the managerial level.

• Excellent communication and presentation skills.

• Have good knowledge on all room rates / packages and promotions

• Proficiency in MS Office applications and Opera system.

• Good knowledge of commercial contracts, legal and pricing

• Highly analytical and commercial minded.

• Highly organized, detail oriented, able to handle multiple complex projects simultaneously

• Strong leadership and problem solving skills

Job Responsibilities

• Greeting and Bidding Customers Farewell
• Lead Customer to their tables
• Present Menu to Customer
• Inform Customer of Daily Specials and Take Order
• Serve Food & Beverage Order
• Clear & Clean Tables
• Any Ad-Hoc Duties that may be assigned by the Manager

Job Requirements

• Excellent Customer Service
• Good Command in English
• Able to work Independently and Team Worker
• Possess Initiative and Good Working Attitude
• Salary will be based on experience

Other Information

• Location: Bugis
• Full Time, Part Time, Intern Available
• Candidate with more experience will be hire under Senior Service Crew

Please kindly email your resume to [email protected]