Total 26 customer service job vacancies in Information Technology category in client site sgp singapore 14 tuas ave 1

Manage the Technical Service function to ensure that the local organisation receives the required technical service to ensure projects are carried out according to specification and customer satisfaction and that Jotun is a preferred supplier in the market. This position will be based in Tuas, Singapore and reporting to General Sales Manager – Marine & Protective.

Responsibilities:

• Build and develop a competent, organised and close-knit technical service team with the potential to work across segments.
• Develop and monitor the application of operating systems, including policies, procedures, and operating structure to ensure Jotun’s quality standard is met.
• Develop the Technical Service business plans and department’s operations and budget development which in line with Performance Coatings' strategy.
• Provide detailed reports to management on the organisation/utilisation and efficiency of the team.
• Build up and enhance relationship with key customers.
• Ensure company policies and new technical information is properly informed to the organisation.

Qualification:

• Bachelor's Degree with minimum 3 years of relevant experience in Technical Service Management.
• At least 3 years of people management experience.
• Proficient in verbal and written English.
• You have strong communication skill and a team player.

Personal Qualities:

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Provides team with a clear sense of direction, inspires and coordinates others and keeps them focused on objectives.
• Develops people through delegation, empowerment and coaching; promotes career and self-development.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development.
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.

What We offer:

• Competitive compensation and benefits
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
• A supportive and inclusive company culture where you can be your authentic self
• A focus on having fun together through team buildings and social activities

Qualification:

-Degree in Electrical.

- 3-5 yrs experience at Electrical Equipment.

Job Description:

Improved JD:

• Oversee the maintenance, monitoring, and uptime of EV charging stations to ensure seamless customer experiences. Lead a service team.

• Manage the lifecycle of technology assets, including chargers, software platforms, and network security, ensuring system reliability and scalability.

• Establish and implement SOPs for troubleshooting and preventive maintenance, optimizing network performance.

• Implement data analytics solutions to monitor and analyze charging station performance, driving continuous improvements in operational efficiency.

- Collaborate with key vendors, suppliers, and partners to secure and manage essential hardware, software, and support services. Oversee the design, testing, and implementation of new chargers, including setting up Router, LAN or SIM. Set up API.

- ⁠Ensure that all technology solutions comply with local regulations and industry standards for safety, environmental impact, and cybersecurity.

• Oversee the implementation of cybersecurity protocols to protect customer data and infrastructure from potential threats.

- Work closely with the customer support team to address technical issues and improve customer satisfaction.

• Evaluate and manage relationships with Factory & technology providers, ensuring cost efficiency and quality.

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Summary

This TS&D specialist will play a key technical role in supporting the growth of the business under Packaging and Specialty Plastics of the Dow Chemical Company in different countries of SEA. The role is to be part of Dow’s cutting-edge technology development and resolve current and future scientific difficulties in material science.

Key responsibilities

1. Provide technical solutions

• Focus on client-side application development and technical support.
• Propose solutions to resolve internal and external technical issues related to the Packaging and Specialty Plastics business.
• Identify gaps of existing products and technology, help develop new products by working closely with R&D experts.

2. Interface with Customers

• Cultivate and maintain customer intimacy by interacting with customers on a regular basis. Work closely with sales counterparts to develop and solidify relationships with customers.
• Responsibilities include: visit customers, provide technical consultation and troubleshooting advice, coordinate test samples and results, documentation, technical presentation and lab results analysis.

Experience qualifications

• Master’s degree or above who graduate in 2024 or 2025, Major in Polymer Science and Engineering, Material Science, Chemistry, Chemical Engineering or other relevant disciplines.
• Proven track record of customer issue resolving and technical troubleshooting.
• Fundamental understanding in the general area of polymer science and engineering, e.g. polymer chemistry, polymer physics, polymer processing and rheology, polymer characterization etc.
• Research Experience on plastic film or sheet formulation, process and application in packaging materials will be preferred.
• This role requires good English reading, writing and speaking. Chinese and Bahasa capability is a plus.

Soft skills qualifications

• Self motivated, proactive and confident. Possesses customer-oriented mentality. Can-do attitude.
• Can drive a project from beginning to the end under proposed time frame. Can set timeline and prioritize multiple projects.
• Strong interpersonal skills. Work comfortably in a team setting. Able to motivate and positively influence team members.
• Good writing and presentation skills.
• Travel about 30% of work time.

Dow will assist candidate to apply Singapore Work Pass if required but result subjects to Singapore MoM's review.

Qualification:

-Degree in Electrical.

- 3-5 yrs experience at Electrical Equipment.

Job Description:

- project management: Liaise with contractor to set up charger including Router , LAN or SIM. Link API to platform.

- ⁠Repair & maintenance Troubleshooting , replacement of parts, liaise with factory; logging & data retrieval.

- ⁠planning & leads a team for charger maintenance. Offer service to customer.

- ⁠Apply LTA technical requirements .

Responsibilities

• To maintain and increase market share in the Asian region by providing sales support through lab work and customer seminars at the Technical Center.

- Capture data and prepare reports based upon customer requirements.

- Planning and execution of customer seminars.

- Respond to customer technical complaints.

- Safety management of assigned area in Technical Center.

- Proposal of optimum utilization of Technical center for future.

• Promote the development of new markets - sustainable foamed material, new agriculture technology, etc.
• Collaborate with universities, research institutes, and companies in Singapore and neighboring countries to select potential new technologies/markets for the future.

Our Requirements

• Master’s degree in Engineering.
• Knowledge of polyvinyl alcohol and its applications.
• At least 3-5 years knowledge and experience in laboratory work and evaluation for polyvinyl alcohol and its application.
• Proficient in spoken and written Japanese as communication with Japan headquarters and R&D is a must.

RESPONSIBILITIES

• The Technical Service Manager focuses foremost on supporting customers (expectation approx. 75% of time). The function, together with Sales, initiates and executes Initiatives and Projects with customers that deliver on contribution targets within the current FY and prioritizes those projects to deliver sales 2 – 3 years beyond the current FY. Technical Service is therefore, together with Sales, the execution arm of Oil Additives (OA) for contribution margin achievement.
• Is pivotal player in increasing business development through technical marketing and strengthening technical contacts with target accounts.
• Together with Sales Manager, establishes and develops deep connections / relations to key functions & persons at customers, enabling high level, strategic management partnerships between Evonik and the customer. The role understands competitive challenges, specifically competitor’s technology and value proposition.
• Together with Marketing, articulates the value drivers for areas of application at specific Customers / Markets and translates these into Initiatives / Projects (e.g. to generate technical marketing data considering local needs).
• Executes the technical aspects of the Project to achieve the Project goal, both within OA's functional groups (TS, R&D, etc.) and at customers / 3rd parties. Has full technical responsible for formulation modification projects and liaises with Innovation as follows: initiates “smaller” polymer modification projects, interfaces with Perf Test Lab for test results on formulations, acts as key stakeholder in major R&D initiatives and projects. Interacts with Innovation to translate the technical performance of the product (in terms of Tribology, performance testing, viscometrics) into a value-based solution for the customer.
• Together with Sales, executes the commercial realization of new products / services (either from Evonik R&D, 3rd parties, or jointly via collaboration with customers).
• Supports manufacturing for quality issues that impact product specifications or performance, raw material substitutions, customer requested changes, etc.; consults with production and sales on technical customer complaints
• Possesses detailed application expertise on Evonik’s products / services for individual market segments, and an awareness of development projects and initiatives with OEMS (that impact on existing / market base) – the role understands and articulates current and future trends at existing customers / markets, and effectively communicates this within OA.
• Educates OA / customers / markets on OA technologies for areas of application, is involved with industry committees in which direct customers are involved, awareness on IP landscape on formulations and applications and protects / generates IP applicable for OA , and collaborates with Universities / 3rd parties on Tribology application research linked to existing customers / markets (and translates this back to customer specific Initiatives / Projects).
• Strengthen technical contacts to key regional accounts & target OEM’s.
• Participate in technical discussion with OEM customers by understanding their requirements from product development.
• Initiate lab projects / blend studies to recommend suitable products to improve formulations for customers.

REQUIREMENTS

• Bachelor’s or Master’s in Chemical / Mechanical Engineering with 6 to 8 years of experience in technical service
• Effective user of IT tools and techniques for organizing the working environment and oneself
• Excellent IT-capabilities (Microsoft Office, SAP, etc.)
• Ability to function within varied cultural groups
• Willingness to move geographically and organizationally
• Excellent interpersonal and communication skills
• Good analytical and problem solving skills
• Team player and able to work independently
• Ability to travel as required based on business needs

Mission:

Within a matrix organization, the candidate will transition technical knowhow into sales opportunities. Drive technical approvals (including OEM), technical support work including intense customer interactions to translate customer requirements into profitable sales opportunities for Lubricant Additives Business (LAB) across the product range. Define promotional story lines for sales team in coordination with Application Technology, Business Development & Regional Sales Account Managers to develop winnable value propositions.

Key Responsibilities:

Technical Project Leadership:

• Manage and lead technical service projects, including new product development, complaint resolution, raw material approval, and the introduction of existing products.
• Ensure successful execution of projects within established timelines and budgets.

Customer Interaction and Support:

• Engage with customers to understand their technical requirements and provide tailored solutions.
• Drive technical approvals, including those for OEM partners.

Training and Development:

• Deliver technical product information, updates, and training to sales teams and customers.
• Collaborate with technical team to support product development initiatives.

Market Analysis:

• Collect and analyze data on market trends and competitor activities to inform strategic decisions.
• Identify potential opportunities for growth and improvement based on market insights.

Networking and Collaboration:

• Maintain a broad network with external authorities, research institutes, and government organizations.
• Foster relationships that support the organization’s technical and strategic goals.

Strategic Technical Guidance:

• Provide technical expertise and insights to the management team regarding strategic growth opportunities.
• Support the development of long-term strategies that align with business objectives.

Job Requirements:

• Bachelor’s degree in Chemical Science, Chemical Engineering, or a related discipline.
• 5-10 years of relevant industry experience, preferably in a technical service or sales support role.
• Strong communication skills, with the ability to convey complex technical information clearly.
• Proven project management skills, with a track record of successfully leading technical projects.
• Ability to stay updated on industry trends and technical developments.
• Travel may be required to meet with clients and attend industry events.

What We Offer You:

• Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
• Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
• Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
• Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning .

Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.

Join Us: If you are a proactive and skilled technical professional with a passion for driving sales through technical expertise, we invite you to apply for the Regional Technical Service Manager position. Together, let’s drive innovation and success in our organization!

Job Overview:

We are seeking an experienced Head of Support to lead and manage our global, multi-brand support teams within the financial industry, specifically focusing on CFDs (Contracts for Difference). The support teams, located in Malaysia, Cyprus, Mauritius, and Taiwan, are responsible for delivering exceptional service to both customers and internal sales teams. The successful candidate will strengthen brand culture, enhance operational efficiency, and improve the competitiveness of our brands by building a robust support system that adheres to the fast-paced demands of the financial market.

Key Responsibilities:

1. Leadership and Team Management:
• Lead and oversee support teams across multiple regions (Malaysia, Cyprus, Mauritius, and Taiwan) to provide seamless customer and internal sales support within the highly regulated financial sector.
• Foster a collaborative team culture that encourages open communication, continuous learning, and mutual support, ensuring alignment with company values.
• Guide team members through ongoing professional development, focusing on skills necessary for high-quality service in the financial industry.
2. Optimizing Support Operations in Finance:
• Develop and implement an efficient support framework that enhances both customer and sales support services, tailored to the unique needs of the CFD market.
• Lead initiatives to automate repetitive manual tasks, enabling the support team to focus on complex, high-value activities, thereby improving operational efficiency.
• Ensure the team delivers accurate, timely support while adhering to financial regulations, ensuring compliance across global markets.
3. Brand Culture and Cross-team Collaboration:
• Promote a strong brand culture by fostering collaboration between support teams in different locations, ensuring knowledge-sharing and best practices across regions.
• Strengthen communication between support teams and other departments, ensuring customer feedback is incorporated into product and process improvements.
• Encourage an innovative mindset that focuses on proactive solutions in a dynamic financial environment.
4. Driving Competitiveness in the Financial Industry:
• Enhance the competitiveness of each brand by refining and streamlining support processes to meet the evolving demands of CFD clients, ensuring an exceptional customer experience.
• Utilize data and client feedback to implement improvements in support services, enabling the company to stay ahead in a competitive, fast-changing market.
• Ensure the support framework is responsive to both regulatory changes and customer needs, maintaining strong compliance standards.
5. Cross-functional and Stakeholder Collaboration:
• Work closely with other departments, including Sales, Compliance, and Operations, to ensure smooth support functions that align with broader business objectives within the CFD industry.
• Collaborate with senior management to align support strategies with company growth goals, providing regular insights on performance, regulatory changes, and process improvements.

• Proven experience in a leadership role, managing multi-brand or multi-regional customer support teams within the financial services sector, ideally with a focus on CFDs or other trading instruments.
• Strong understanding of customer service operations in the financial industry, with an emphasis on compliance and regulatory requirements.
• Excellent communication and interpersonal skills, with the ability to manage teams across multiple locations and ensure collaboration and consistency.
• A strategic mindset with the ability to optimize processes, implement automation, and ensure operational excellence.
• Experience working in a fast-paced, regulated environment, with a strong focus on data-driven decision-making and client feedback to improve support services.
• Ability to manage complex priorities, balancing the needs of the business, compliance, and client satisfaction.

Job description:

The primary responsibility will be to provide technical support for Pavco metal finishing products.

· Stay current with technical aspects of all Pavco products. Keep Up to date for Functional, Decorative Plating as well as other Coatings Group as and when required

· Provide technical support to All Pavco customers in Asia

· Provide routine activity reports to immediate supervisor as required.

· Training to Distributors and Customers

Laboratory Testing and working on Parameters to suit Asia Market

· On line testing in Singapore lab, overseas customers Lab and Pilot Line

· Work with USA Team on Bringing in New Products from Laboratory to On Site Trial.

· Analysis of Customer Bath as and when required.

· Any other Jobs may be given from time to time by your superiors

Travelling is required and on short notice

Electroplating Enviroment may not be clean

Alot of Handon work is required

Installation can take from 2 weeks to more then 1 month Per Trip

Only Singaporeans And PR should apply as we have no quota for Foreigners

RESPONSIBILITIES

• The Technical Service Manager focuses foremost on supporting customers (expectation approx. 75% of time). The function, together with Sales, initiates and executes Initiatives and Projects with customers that deliver on contribution targets within the current FY and prioritizes those projects to deliver sales 2 – 3 years beyond the current FY. Technical Service is therefore, together with Sales, the execution arm of Oil Additives (OA) for contribution margin achievement.
• Is pivotal player in increasing business development through technical marketing and strengthening technical contacts with target accounts.
• Together with Sales Manager, establishes and develops deep connections / relations to key functions & persons at customers, enabling high level, strategic management partnerships between Evonik and the customer. The role understands competitive challenges, specifically competitor’s technology and value proposition.
• Together with Marketing, articulates the value drivers for areas of application at specific Customers / Markets and translates these into Initiatives / Projects (e.g. to generate technical marketing data considering local needs).
• Executes the technical aspects of the Project to achieve the Project goal, both within OA's functional groups (TS, R&D, etc.) and at customers / 3rd parties. Has full technical responsible for formulation modification projects and liaises with Innovation as follows: initiates “smaller” polymer modification projects, interfaces with Perf Test Lab for test results on formulations, acts as key stakeholder in major R&D initiatives and projects. Interacts with Innovation to translate the technical performance of the product (in terms of Tribology, performance testing, viscometrics) into a value-based solution for the customer.
• Together with Sales, executes the commercial realization of new products / services (either from Evonik R&D, 3rd parties, or jointly via collaboration with customers).
• Supports manufacturing for quality issues that impact product specifications or performance, raw material substitutions, customer requested changes, etc.; consults with production and sales on technical customer complaints
• Possesses detailed application expertise on Evonik’s products / services for individual market segments, and an awareness of development projects and initiatives with OEMS (that impact on existing / market base) – the role understands and articulates current and future trends at existing customers / markets, and effectively communicates this within OA.
• Educates OA / customers / markets on OA technologies for areas of application, is involved with industry committees in which direct customers are involved, awareness on IP landscape on formulations and applications and protects / generates IP applicable for OA , and collaborates with Universities / 3rd parties on Tribology application research linked to existing customers / markets (and translates this back to customer specific Initiatives / Projects).
• Strengthen technical contacts to key regional accounts & target OEM’s.
• Participate in technical discussion with OEM customers by understanding their requirements from product development.
• Initiate lab projects / blend studies to recommend suitable products to improve formulations for customers.

REQUIREMENTS

• Bachelor’s or Master’s in Chemical / Mechanical Engineering with minimum 3 years (preferably 6 to 8 years) of experience in technical sales/services.
• Effective user of IT tools and techniques for organizing the working environment and oneself,
• Excellent IT-capabilities (Microsoft Office, SAP, etc.)
• Ability to function within varied cultural groups
• Willingness to move geographically and organizationally
• Excellent interpersonal and communication skills.
• Good analytical and problem solving skills.
• Team player and able to work independently.
• Ability to travel as required based on business needs

JOB SCOPE :

Business Engagement & Collaboration

• Data & KPI logic owner for customer and marketing related data and KPIs within data lake and refinement layer based on Salesforce & other CRM, Salesforce Marketing Cloud, Google Analytics, Website traffic, Media performance Tools
• demand process management and data onboarding of customer and marketing related data into Overseas datalake (eXtollo/SHIELD)
• Collaboration and logic alignment across stakeholders (HQ, Region, Markets), synchronization of regional and market level data processes in connection to data onboarding and KPI adaptations
• Understanding and continuous improvements on marketing & customer data landscape
• Work on the Lead Standardization across the region to update to the latest setups from the markets and according to the guidelines from HQ.
• Sparring partner for region, markets, HQ and other key stakeholders to train them on KPI logic, data understanding and steering business with these KPIs
• Connecting teams and initiatives between data activation/reporting team, data stewards, IT, process managers and product owners
• Align all stakeholders from regional marketing, markets, process owners, system owners, reporting team and IT to ensure that business requirements are adequately
• gathered, defined, documented and communicated
• Collaborating with architect, engineers, and organizational leaders to identify opportunities for data improvements, recommend process and system enhancements
• Ensure fulfilment of market- as well as regional business requirements (quality, timeline and budget) by translating the user stories into deliverable tasks

Data availability & KPI development

• Ensure with technical owners of SHIELD and refinement layer (UDM) a consistent data flow and data availability (e,g, in time, accurate, consistent)
• Standardized KPI logic development for customer and marketing related KPIs in close collaboration with process managers & business owners
• Ensuring KPI availability for the Region Overseas Reporting Suite (HeliOS) and local data products
• Ensuring that new or changed data points are known to relevant user group and reflected in KPIs and reporting
• Evaluation and improvement on existing products (e.g. UDM, marketing KPIs, customer KPIs, HeliOS)
• Ensure that all requirements and deliverables are scalable and reusable across all markets in region Overseas

JOB REQUIREMENTS:

• Business or IT education qualification
• 3+ years’ relevant experience in working with customer & marketing related data e.g. from Salesforce or similar CRM systems, Google, etc
• Minimum 3 years of work experience with data touchpoints in agile environments
• Basic understanding of marketing KPIs and terminology
• Strong analysis and troubleshooting skills (i.e. bug fixing and L3 support)
• Experience in SQL, Python and R for data analytics (expert), working within agile development process & systems like Jira, Confluence, Asana and others
• Working experience with Microsoft Azure and Databricks or similar
• Understanding of data modelling concepts like entity-relationship models
• Strong communication skills written and verbal
• Capability to translate and abstract IT solutions into business terminology to connect both worlds and stakeholder groups

This is a 3 years' contact position based in Singapore. We regret to inform you that only shortlisted candidates will be notified.

The Day-to-Day Activities:

• Own and drive the strategy and product roadmap for your area of responsibility of all Geo Services. This includes key location services like Search, Routing, Navigation, Traffic and others supporting all of Grab’s product lines spanning all of  geographies.

• Collaborate extensively with cross functional teams across Grab to support existing and emerging services. Push the envelope on location services for the SEA region with a focus on Grab’s on-demand business.

• Lead and grow a team of product managers focussed on your area of responsibility.

• Define a winning strategy and roadmap for your area of responsibility by distilling input from various internal and external stakeholders and guide long term product innovations for Grab’s future success. 

• Internally champion your strategy and obtain necessary approvals.

• Coordinate with other stakeholders to execute on your roadmap by providing leadership including prioritization and tradeoffs to a large group of engineers, designers and distributed operations team.

Job Description

• Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.
• Building and maintaining solid customer relationships, understanding their needs and providing personalized service solutions.
• Developing and implementing service strategies to enhance customer experience and meet service objectives.
• Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions.
• Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development.
• Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
• Fostering a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving.
• Lead and manage the service department, including staffing, training and performance management of service personnel.
• Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery.
• Monitor and evaluate the service team’s performance, providing regular feedback, coaching and recognition to drive individual and team excellence.
• Ensure timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality.
• Monitor and analyze service metrics, such as response time, resolution rate and customer satisfaction and take proactive measures to drive continuous improvement.
• Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency and achieve business objectives.
• Prepare and present regular reports to senior management on service performance, key metrics and improvement initiatives.
• Proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools or technologies.
• Stay updated on industry trends, best practices and emerging technologies in the service field, continuously seeking opportunities to enhance knowledge and skills.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981

System & Instrumentation Field Service Engineer

Are you a Field Engineer looking for a new opportunity?

Would you like the opportunity to work in an Energy Technology company?

Join our Bently Nevada Team

Baker Hughes Bently Nevada offers a holistic suite of machine condition monitoring and protection hardware, software, and services. We help ensure you achieve the highest level of asset reliability. Our team takes ownership of creating and designing unique and customised solutions for bespoke customer requirements.

Be part of a successful team

In this role, you will travel to client sites and assist with installations or ongoing service provision. You will be involved with commissioning new systems and be responsible for maintaining products and systems.

As a System & Instrumentation Field Service Engineer, you will be responsible for:

• Providing services includes Plant Asset Management System commissioning and maintenance for Machinery Monitoring, Protection, and Management Systems.
• Performing installations, commissioning and troubleshooting of Bently Nevada Hardware & Software Products and Solutions at customer locations.
• Providing technical direction, project management, performing discovery session on site with customers and strengthen Bently Nevada Installed base activities.
• Meeting timely completion of standard service reports, invoicing packages, and other administrative requirements along with driving customer satisfaction.\
• Assuring projects are executed in accordance with the cost allocations that are budgeted, including direct cost and labor hour management.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's degree or equivalent from STEM (Science, technology, engineering, and mathematics).
• Be be to accommodate business travel up to 70% of the time. Business travel to Singapore or other countries within APAC.
• Have experience in field services or maintenance position will be an advantage.
• Be a good team player and display good communication skills with fluency in English.
• Have demonstrate effective communication, interpersonal skills with the ability to influence others and team.
• Be a self-starter, proactively taking the initiative to identify and solve problems.
• Be an experienced problem solver, with a methodical approach to solving complex customer issues.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

• This is Field position working on various field rotations as advised by your Supervisor. This role is working with our customer on-site within the region.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

Job Summary:

The Technical Service Engineer is responsible for providing expert technical advice, maintenance, repair, and troubleshooting services for

turbomachinery equipment. This role involves working closely with clients to ensure their machinery operates efficiently, reliably, and safely. The engineer will also support the design and implementation of upgrades and modifications to improve equipment performance.

Key Responsibilities:

• Technical Support and Troubleshooting: Provide immediate technical support and troubleshooting advice for clients experiencing equipment issues. Diagnose problems remotely or on-site and recommend or implement solutions.
• Maintenance and Repair: Perform scheduled and emergency maintenance and repair work on turbomachinery. Ensure that work is completed to high standards and in compliance with safety regulations.
• Performance Analysis: Analyze equipment performance data to identify trends, diagnose issues, and recommend improvements or preventive maintenance actions.
• Installation and Commissioning: Assist with the installation and commissioning of new turbomachinery equipment and systems, ensuring they meet operational specifications.
• Customer Training: Conduct training sessions for clients’ operational and maintenance staff, improving their understanding of the equipment and its proper care.
• Documentation and Reporting: Maintain detailed records of service activities, technical issues, and customer interactions. Prepare and submit reports on activities, findings, and recommendations.
• Continuous Improvement: Contribute to the continuous improvement of service processes, tools, and technologies. Stay updated on industry trends and advancements in turbomachinery design and maintenance.

Job Overview

As a Technical & Service Manager in the automotive trade, this role is to oversee the technical operations and ensure excellent service delivery. You will manage the technical and service departments, aiming for efficient operations, outstanding customer service, and compliance with industry standards.

Job Description

• Lead and supervise technicians, mechanics and service advisors to achieve the Departmental growth and profitability through excellent customer service, and right first time diagnosis and consistent quality repairs.
• Responsible for efficient operation.
• Support and maintain cordial relationship with principal in providing technical administration and support Sales as well as aftersales to achieve profitability and customer satisfaction.

Duties & responsibilities

• Participate in preparing the Company's annual budget for New Vehicles preparation.
• Prepare and formulate the strategic plan to achieve the Company's objectives with effective Vendors management.
• Manage and supervise efficient New Vehicle preparation with quality deliver in meeting customers delight.
• Coordinate and liasion with factory on the management and implementation of all technical information, product investigation, service bulletins, service campaign and safety recall.
• Provide guidance and training to maintain high performance and productivity.
• Foster a positive environment that promotes teamwork and continuous improvement.
• Supervise vehicle diagnostic, repairs and maintenance.
• Ensure compliance with manufacturer specifications and industry standards.
• Address customer concerns promptly and effectively.
• Manage workflow and resources to meet service demands.
• Implement quality control measures for workmanship and safety.
• coordinate with suppliers for timely deliveries.
• Supervise the preparation and participation of annual principal's skills competition as well as Distributor Award.
• Maintain of Quality Assurance programs such as ISO9000, 5S, Customer Satisfaction Index, Customer Complaints and Service Dealers performance audit.
• Monitor all WIP vehicles are meeting deadline.
• Attend to customer complaints and provide effective service recovery.
• Implement and maintenance of workshop 5S effectively.

Qualification

• Diploma or Degree in Engineering / Business Administration / Automotive / Mechanical Engineering
• 5 year's experience
• Valid Singapore Class 3 license

Job Types: Full-time, Permanent

Benefits:

• Dental insurance
• Health insurance

Must be willing to work in Tuas area.

We regret that only shortlisted candidates will be notified.

Responsible as Techanical Support Leader for Global Operations.

Skill requirement - good team player, problem solving, troubleshooting, commissioning of industrial, marine hydraulics, pneumatic & mechanical related services & products.

Well understanding about Structural Engineering & Welding Process for fabrication.

Key Duties Include:

- Able to read P&ID drawings, prepare techanical proposal for tender purpose.

- Responsible for engineering services_troubleshooting, commissioning of industrial, marine hydraulics equipment & components.

- Perform defect investigations, site surveys to define scope, feasibility of the jobs. Conduct & monitor inspection / test of hydraulic & mechanical equipment and systems.

- Well knowledge about ISO system and Risk Assesment System. Define and implement preventive maintenance plan, schedule on equipment, machinery in the workshop and job locations.

- Responsable to maintain the workshop, assest, equipment etc in good order & maintenance of good housekeeping at all job locations.

- Report and document the activities carried out in the line with the documentation requirement of the company.

- Follow necessary safety regulations, applicable work instructions, operating procedures, method statment, etc. as required in carrying out the jobs. Use of proper PPEs, Spares, tools, equipment and accessories to the optimum utility.

- Knowledge to use Xero System & audit of materials inventory.

- In matters concerning tendering and overall operational / marketing activities such as Operational project costing, Negotiation and Procurement activities, subletting of company appointed external agents, Responsible for compliance with Governments HSE and Labour regulations in the countries the company conduct business. Developing the company services to other regions will be the primary duty and take precedence.

JOB SCOPE :

Business Engagement & Collaboration

• Data & KPI logic owner for customer and marketing related data and KPIs within data lake and refinement layer based on Salesforce & other CRM, Salesforce Marketing Cloud, Google Analytics, Website traffic, Media performance Tools
• demand process management and data onboarding of customer and marketing related data into Overseas datalake (eXtollo/SHIELD)
• Collaboration and logic alignment across stakeholders (HQ, Region, Markets), synchronization of regional and market level data processes in connection to data onboarding and KPI adaptations
• Understanding and continuous improvements on marketing & customer data landscape
• Work on the Lead Standardization across the region to update to the latest setups from the markets and according to the guidelines from HQ.
• Sparring partner for region, markets, HQ and other key stakeholders to train them on KPI logic, data understanding and steering business with these KPIs
• Connecting teams and initiatives between data activation/reporting team, data stewards, IT, process managers and product owners
• Align all stakeholders from regional marketing, markets, process owners, system owners, reporting team and IT to ensure that business requirements are adequately
• gathered, defined, documented and communicated
• Collaborating with architect, engineers, and organizational leaders to identify opportunities for data improvements, recommend process and system enhancements
• Ensure fulfilment of market- as well as regional business requirements (quality, timeline and budget) by translating the user stories into deliverable tasks

Data availability & KPI development

• Ensure with technical owners of SHIELD and refinement layer (UDM) a consistent data flow and data availability (e,g, in time, accurate, consistent)
• Standardized KPI logic development for customer and marketing related KPIs in close collaboration with process managers & business owners
• Ensuring KPI availability for the Region Overseas Reporting Suite (HeliOS) and local data products
• Ensuring that new or changed data points are known to relevant user group and reflected in KPIs and reporting
• Evaluation and improvement on existing products (e.g. UDM, marketing KPIs, customer KPIs, HeliOS)
• Ensure that all requirements and deliverables are scalable and reusable across all markets in region Overseas

JOB REQUIREMENTS:

• Business or IT education qualification
• 3+ years’ relevant experience in working with customer & marketing related data e.g. from Salesforce or similar CRM systems, Google, etc
• Minimum 3 years of work experience with data touchpoints in agile environments
• Basic understanding of marketing KPIs and terminology
• Strong analysis and troubleshooting skills (i.e. bug fixing and L3 support)
• Experience in SQL, Python and R for data analytics (expert), working within agile development process & systems like Jira, Confluence, Asana and others
• Working experience with Microsoft Azure and Databricks or similar
• Understanding of data modelling concepts like entity-relationship models
• Strong communication skills written and verbal
• Capability to translate and abstract IT solutions into business terminology to connect both worlds and stakeholder groups

This is a 3 years' contact position based in Singapore. We regret to inform you that only shortlisted candidates will be notified.

Who are we?

Overview

This position will be responsible for customer experience and brand communication at HMGICS. Responsibilities include content development, KPI monitoring, manpower planning, event coordination, program leadership, budget management, executive reporting, and CSR drive.

Responsibilities

• Develop and refine the concept of brand communication content at HMGICS center to ensure alignment with organizational objectives and customer expectations.
• Define and monitor key performance indicators (KPIs) for the space operation, ensuring measurable success in customer experience and operational efficiency.
• Strategically plan and allocate manpower for operation across brand experience, F&B, and Test Drivers to optimize customer engagement and satisfaction.
• Coordinate and execute ad-hoc event operations for various groups including visitors, media, key opinion leaders (KOL), and VIPs, ensuring seamless experiences and brand representation.
• Lead the development and implementation of seasonal experiential programs to enhance visitor engagement and loyalty.
• Oversee marketing and promotional activities for the CX Space, including digital, offline ads, and PR management, to effectively communicate brand values and attract target audiences.
• Manage monthly and annual budgets, ensuring prudent allocation of resources and adherence to financial targets.
• Report to C-level executives in Singapore and Headquarters, providing strategic insights and updates on customer experience initiatives.
• Drive the development of local society CSR programs, fostering community engagement and corporate social responsibility.

Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field.
• More than 5 years of experience in marketing or brand communications, preferably with exposure to EV-related projects.
• Strong experience in the automotive scene and space marketing.
• Proven experience in customer experience management, preferably in a hospitality or retail environment.
• Strong analytical skills with the ability to interpret data and insights to drive strategic decision-making.
• Excellent communication and interpersonal skills, with fluency in both English and Korean languages to communicate with C-level Executives and staff based in Singapore and Headquarters.
• Creative thinker with a passion for innovation and delivering exceptional customer experiences.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong organizational skills with attention to detail and the ability to multitask effectively.

Responsibilities:-

• Handle enquiries and feedback, through all frontline channels including telephone, email, Chatbot and counter
• Maintain high quality of service and ensure that queries or escalations are handled professionally
• Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction
• Compile reports from the Customer Relationship Management System and/or other administrative duties as assigned

Requirements:-

• At least a tertiary education (in any discipline)
• Proficient in Microsoft Office applications
• Strong writing and analytical skills
• Service-oriented and adept at problem solving
• Have a pleasant disposition and is passionate about helping others
• Ability to work independently and capable of being an effective team player

Successful applicant will be offered a 2-year contract in the first instance.

Closing Date: 23 Mar 2024

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.

Job Responsibilities:

• Gather software requirements and design solutions for modules and small software systems
• Develop and support software including applications, database integration, interfaces and new functionality enhancements.
• Write both internal and external technical documentation
• Deploy, install, and configure hardware and software system

Requirements:

• Bachelor's degree or higher in Computer Science, Engineering, or a related field.
• Proficiency in programming languages such as Python, C++.
• Minimum 2 years of relevant experience
• Experience with wearable IMU sensors and motion capture systems, particularly Xsens DOTs IMU sensors, is preferred.
• Experience with desktop UI development frameworks such as Qt or Electron
• Strong background in software development, including data synchronization, algorithm development and user interface design.
• Knowledge of signal processing techniques, machine learning algorithms, and data analysis methodologies.
• Excellent problem-solving skills and the ability to work independently as well as part of a team.
• Strong communication skills and the ability to effectively collaborate with cross-functional teams.

Nalco Water, an Ecolab Company, has an immediate need for a Technical Service Representative in our Downstream group located in Singapore. If you are a passionate technical service professional that likes to work in an autonomous, hands-on environment, we invite you to apply. This is your opportunity to join a large growing company offering a competitive wage structure and benefits. You will be primarily responsible for working with Sales Representatives on executing service plans in strategic district accounts. This will involve the completion of agreed-upon contractual services in your assigned accounts and providing customers with problem-solving support. You will also assist District Sales Representatives with start-ups of both new applications in current customers, and in transitioning competitively-held accounts to Nalco Water. This position will also require you to install, maintain, and calibrate chemical feed equipment and process monitoring equipment at multiple customer locations.

Responsibilities:

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed-upon customer system assurance plans.
• Assist Sales Representatives with start-ups of new applications in both existing customers and win new accounts.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
• Execute required chemistry tests, log and report data, and maintain product inventory deliveries and logistics at assigned customer accounts.
• Install, calibrate and maintain chemical feed equipment and process monitoring equipment at assigned customer accounts.
• Possible travel within assigned sales territory in Singapore Mainland and Jurong Island <25%>

Requirements:

• Diploma in Engineering or equivalent with 2 years of successful technical service or field sales support experience
• Overnight/on-call support required to support assigned customer accounts during emergencies
• Must have a valid class 3 Driver's License.
• Good to have a strong mechanical aptitude with water treatment or specialty chemical industry experience
• Working knowledge of boilers, cooling towers, and wastewater treatment systems will be an advantage
• Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
• History of working in a field that required autonomy and self-motivation
• Prior experience that demonstrates a strong work ethic and ability to multi-task
• Can work in high pressure and physically demanding environment
• Willing to travel across the island to assist in the maintenance and recovery of faulty equipment.
• Willing to be on standby at least one weekend in a month to assist in the maintenance and recovery of any faulty equipment.