Total 3,631 customer service manager job vacancies in Information Technology category in Singapore

Programme Manager | Social Worker Study | Telok Blangah

Location: Telok Blangah

Working Days & Hours: 5.5 days | Mon-Fri: 9am to 6pm ; Sat: 9am to 1pm
Salary: $4700-$5500 (AWS + Performance bonus available)

Responsibilities:

• Manage a team of staff to ensure the smooth running of the programme’s daily operations and maintenance of our community service centre.
• Provide guidance and motivation to staff to achieve the programme objectives, develop workplans for the team in alignment with agency goals.
• Conduct internal and external environmental assessments to identify areas for development and improvement so as to better meet the needs of the clients.
• Oversee the curation and development of programmes based on needs of clients.
• Provide coaching and guidance for casework management, needs assessment and intervention plans.
• Perform casework management for complex issues and conduct home visits with the team, as needed.
• Ensure service standards are maintained through programme supervision, strong operational framework and monitoring of programme outcomes.
• Spearhead and sustain community outreach efforts through regular engagement and collaboration with external stakeholders (including volunteers, corporate partners, donors, FSCs, grassroots community).
• Oversee budgeting, financial planning of the programme including but not limited to funding applications and co-supporting fund-raising events.
• Work closely with all the corporate function teams to ensure smooth organisational processes.
• Any other duties as assigned by Deputy/Director or CEO to support the cultivation of the agency’s values, vision and mission within the team.

Requirements:

• Bachelor’s degree in social work, with a minimum of seven years of postgraduate professional experience in social work.
• Social work accreditation with SASW. Candidates with counselling experience and professional accreditation in this field may also apply.
• Possess at least 3 years of people management experience, with strong stakeholder management and people skills.
• Knowledge of relevant laws, regulations, and ethical standards governing social work practice.
• Must have the flexibility to be able to work on some evenings and Saturdays. (Time Off will be given)

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Duties and Responsibilities:

• Coordinate the implementation of programmes across different facilities, ensuring that they are delivered in a consistent, effective, and efficient manner
• Ensure that programmes meet the required standards and achieve the desired outcomes of client engagement
• Work closely with facility staff to develop and implement programme plans
• Monitor and evaluate programme performance, and make recommendations for improvements as needed
• Facilitate communication and collaboration between facility staff, programme participants, and other stakeholders.
• Manage programme budgets and resources

Who we are looking for:

• Diploma in any discipline
• Experience in programme coordination, preferably in a social service or healthcare setting
• Knowledge of programme design, implementation, and evaluation
• Strong interpersonal, communication, and leadership skills
• Ability to work independently and as part of a team, and to manage multiple tasks and priorities

Working hours:

• 5.5 work week
• Up to 44 hours
• Weekday (9am to 6pm)
• Saturday (9am to 1pm)

The position of Programme Executive at Sathya Sai Social Service for a one-year contract.

We regret that only shortlisted applicants will be notified.

• Deliver technical support to customers for UPS and DC Systems and Battery.
• Liaise with end-user on-site for Installation, Commission, repair/maintenance.
• Conduct training sessions for customers on the startup and operational procedures of UPS and DC Systems.
• Monitor maintenance contracts and ensure that work is conducted promptly and within the agreed timelines.
• Collaborate closely with customers and engineers to ensure that site work is conducted safely.

Requirements:

• Diploma in Electrical/Electronics Engineering or equivalent.
• At least 5 years of experience in UPS and DC Power environment.
• Able to travel Asia in short notice.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

What You'll Be Doing:

• Collaborate with cross-functional teams to identify mutual problems that are impacting internal feedback
• Conduct in-depth analysis and gather insights to understand the root causes of these issues.
• Collaborate with engineering and product teams to develop and implement technical solutions effectively.
• Lead and drive projects aimed at resolving mutual problems, ensuring alignment with company goals and timelines.
• Facilitate effective communication between product and engineering teams, ensuring a clear understanding of requirements and expectations.
• Lead the enhancement of our internal feedback mechanism, working closely with stakeholders to gather requirements and prioritize improvements.
• Leverage your engineering background to understand technical challenges and provide valuable insights to the teams.
• Proactive, solution-oriented mindset.

What We Look For In You:

• Min. Bachelor's degree in engineering or a related field.
• Engineering background and a deep understanding of technical concepts.
• Strong communication skills and the ability to work effectively with diverse teams.
• Excellent problem-solving and analytical skills.
• Proven experience (5+ years) as an Engineer or Technical Product Manager, with a successful track record in problem-solving and collaboration.

EA Personnel: Celine Tan Si Ling

CEI Reg No: R1104662

EA Licence No: 99C4599

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

In this role, you will be responsible for program managing and the delivery of the Future Workplayce’s roadmap across several business areas in PACS. As part of this dynamic role, you will report to the Program Director and work closely with the respective workstream leads and project teams.

Responsibilities:

• Manage and deliver a large-scale program end-to-end across all workstreams on time, on budget and on value.
• Review and update the Program Charter which covers the objectives, scope, budget, schedules, comms plans, risks and mitigation strategies, procurement strategies etc. Responsible for ensuring that all requisite approvals are in place and clearly documented to establish a program baseline for ongoing tracking.
• Support Program Director in the drafting of budget papers (ACR – Approval Committee Request) to secure funding for the program. Accountable for the completion and approval of ACRs under the program.
• Track program spending against approved budget.
• Identify interdependencies across workstreams/projects and proactively drive discussions to address the risks and constraints.
• Actively manage program risks and issues from initiation to closure.
• Manage program changes by tracking and maintaining records of changes and approvals.
• Schedule Program Steering Committee meetings and set agenda with Program Director. Ensure meeting decks are prepared and record minutes of meetings.
• Lead regular program meetings with respective working groups for updates, alignment and issue resolution.
• Conduct Post Implementation Review (PIR) and obtain signoff for program closure.
• Maintain all program artefacts diligently for project review and audit purposes.
• Adhere to project management and risk assurance governance processes. This includes but not limited to regular status reports to key stakeholders, Strategic Project Committee (SPC) report, Project Execution Scoring (PES) input and justification.
• Guide the program to achieve outcomes that exceeds Prudential’s expectations and business objectives

Who we are looking for:

Competencies & Personal Traits

• Driven and self-initiated.
• Strong stakeholder management.
• Excellent interpersonal skills and reporting skills.
• Ability to work and flourish in a fast-paced and high-pressure environment.
• Ability to work both independently and in teams.
• Possess problem solving mindset.
• Not afraid to make decision when empowered.
• Comfortable to operate effectively even when things are not completely certain.

Working Experience

• At least 10-15 years of working experience in business program management and/or large-scale project management with proven track record.
• Has managed programs/projects separately with budget of at least SGD50mil.
• Has put together and managed master program schedule from individual project schedules developed by both internal and external parties.
• Experience in working in a diverse organisation across front to back business processes.
• PM consultancy working experience delivering major programs of work, particularly working with clients within the financial institution sector will also be considered.

Education

• Tertiary education

Professional Qualifications

• Project Management certification.
• Civil/MEP Engineering or other relevant construction-related qualification will be advantageous.
• High proficiency with MS Project and MS Office suite of products is essential.

Language

• Fluent written and spoken English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

• To beef up the Trade Banking Channels team with Business Analyst to work on projects and
• Application support of Trade Finance global releases
• To work closely with Paris Business Analyst team and coordinate on requirements gathering, impact analysis and functional specifications for the enhancements and issues reported in production. Business Analyst is also responsible to define the test scope of SIT, UAT, and NRT and validating test outcomes with the users and testers.

Direct Responsibilities

• To ensure the business/operational objectives of the new business requirements are well defined via:
• Performing systematic business analysis,
• Validating business requirements to align with business/operations needs as well as IT architecture and security standards.
• Designing functional solutions & user workflows and documenting Functional Specifications.
• To walkthrough requirement and proposed solutions to all stakeholders and get it reviewed and signoff.
• To develop SIT/UAT/NRT scope and approach. To guide Testing team in writing test scenarios/cases and review to get signoff from stakeholders. To rationalize test cases when needed to match with available resources and target timeline.
• To validate SIT test results produced by testing team to signoff.
• To assist users in planning/executing UAT, analyzing defects, and defining defects priority for fix delivery by development team.
• Documenting/reviewing user manuals and release notes as required
• Assist in providing tactical/strategic solutions for new client requirements
• Assist in the conversion/migration exercise where necessary

For production defects, perform functional analysis and propose solutions.

Ensure Bank compliance policies and CIB ITO APAC standards/practices are strictly followed.

• Represent Operations & IT in the preparation for approval committees for exceptional transaction or new activities committees (TAC / NAC)
• To manage Objectives towards Outsourcing activities

1. to liaise with Onshore teams and review the IT architecture and data flows
2. to coordinate with PMOs and Outsourcing teams on preparing the requisite documentation in accordance to company standards
3. Liaise with all stakeholders for requisite approvals

Act as a Subject Matter Expert on end to end processes:

• Bring expertise on the end to end process with a strong focus on improving the efficiency of the Operating Model
• Develop a clear vision of the target processes including innovation / digital as the case may be

Should also contribute to project manager role, and work closely with Product managers, Operation teams (both middle and backoffice) and IT business analysts to rationalize the scope and business case for the project proposal. Present the solutions for steering committee approval

Communicate regularly and update project status to all stakeholders; and identify, remove roadblocks to secure timelines for production go-live.

Run steering committees to communicate project delivery, risk management and record decisions and validation for implementation.

Managing these approved initiatives and their interdependencies. Working with the respective IT teams on the daily activities of the projects, and able to influence key stakeholders on decision making

Contributing Responsibilities

• To participate in functional design reviews and contribute to improve overall solution offered.
• To proactively initiate or involve in continuous functional quality improvement initiatives.
• To share expertise by providing training and knowledge sharing sessions to stakeholder on new features / releases

TECHNICAL AND BEHAVIORAL

• Strong functional & business analysis skills with ability to communicate and bridge between business/operations & IT.
• Good functional experience in Trade Finance Product and applications.
• Good team player with great commitment and attitude.
• Good communication and coordination skill among multiple teams that are cross cultural and cross country.
• Ability to work independently.
• Familiar with standard formats such as SWIFT, EDIFACT, ISO20022 & data transformations.
• Proficiency in Unix/Shell scripts, XML and Oracle/PLSQL
• Fluency with reading/speaking in French language is key requirement as this candidate will be closely associated with Paris stakeholders.

Specific Qualifications (if required)

• Graduate degree in IT/Computer Science or equivalent
• 5 years of experience in Corporate Banking environment TradeFinance (ebanking Channels) IT Business Analyst.
• Project Management Experience, with PMP certification Agile scrum and product certifications and CDCS certification.

The Technical Training Manager shall be responsible for the following

functions:

• Technical staff are qualified, trained and developed, to plan, perform, supervise, examine and assess students as required.
• Manage the assignment of appropriately authorised instructors and assessors to conduct training.
• Ensure training materials affected by the changes in airworthiness data published by the CAAS are updated.
• Instructors and Assessors are fully trained and assessed regularly for competence and that all records pertaining to these personnel are kept up to date.
• Knowledge Examiners, Instructors and Assessors undergo a minimum of 35 hours of updating/recurrent training every 24 months relevant to current technology, practical skills, human factors, and latest training techniques appropriate to the knowledge they are approved to train or examine as specified in SAR-147.105(i). The relevant training shall be recorded and kept in the respective staff training record file.
• Contracted staff including part-time staff conforms to the requirements of SAR-147, SAR-66 and training procedures.
• All approved courses and examinations are delivered to the standard and content, at the required level of knowledge as specified in SAR-66.
• There are sufficient storage facilities, tools, equipment, materials, and publications available to perform the planned practical tasks.
• Corrective and preventive actions are carried out to address compliance issues (e.g., quality audits and investigations) to SAR-147 and Part-66 requirements.
• Plan, organise and implement the schedules for all courses, examinations, and assessment.
• Monitoring and consolidation of performance indicators for training results.
• Review and action as necessary, feedback on all training matters and performance of students and instructors.
• The Accountable Manager may delegate the duties and tasks of the Technical Training
• Manager when necessary or in his absence. Delegated staff shall be aware of current regulations and procedures. Delegation shall not absolve the primary management appointment holder of accountability to CAAS senior management. TTC maintains a list of personnel for the delegation of related duties and tasks.

About the Role:

The Senior Project Manager holds the responsibility for delivering services to customers in alignment with contractual commitments. Leading a team of engineers with diverse technological and domain skillsets, the Snr Project Manager ensures the effective and efficient development, implementation, and continuous operations and maintenance of projects to meet contractual obligations. This involves managing stakeholders, internal project teams, subcontractors/vendors, as well as overseeing time, budget, schedule, and risk to fulfill our commitments to customers. In the context of development projects, the Snr Project Manager is anticipated to possess knowledge of the SDLC methodology necessary to guide the implementation process. Additionally, the incumbent is expected to collaborate with other functional groups such as finance, legal, PMO, and procurement.

Job Responsibilities:

• Develop implementation strategies to achieve key project milestones, including delivery, tests, and payment goals.
• Create Project Management Plans, incorporating risk management practices for effective project management and delivery.
• Ensure the delivery of projects and products meets the required quality standards. Oversee testing and technical governance in alignment with internal standards and contractual obligations.
• Manage and forecast project financials to ensure project profitability.
• Lead and manage project team members, subcontractors, and vendors to achieve on-schedule and cost-effective project delivery while meeting requirements.
• Manage vendors, including procurement and contract management, ensuring alignment with customer obligations and prudent mitigation of gaps.
• Initiate, organize, and attend project meetings with customers, keeping project teams fully informed about progress, tasks, action plans, and deadlines.
• Anticipate, manage, and resolve issues, risks, dependencies, and impediments that may impact successful project delivery.
• Ensure accurate and timely project progress reporting to all stakeholders and project teams.
• Practice effective stakeholder management to set the right expectations throughout the project.
• Stay informed about relevant technological developments to enhance effectiveness in the role.
• Perform any other ad-hoc duties as required or assigned.

Job Requirements:

• Hold a Bachelor’s Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.
• Possess over 7 years of experience in Project Management of large-scale projects, with preferred technical knowledge in Microsoft Dynamics CRM/AX, .Net, Java, J2EE, Application Servers, Databases, etc.
• Demonstrate a customer-oriented and team player mindset, effectively leading and motivating team members towards common objectives.
• Be a self-starter capable of working under pressure and tight schedules, maintaining a positive and proactive attitude to anticipate challenges and resolve issues.
• Exhibit strong competency and experience in managing and motivating multi-disciplinary teams.
• Demonstrate proficiency with Microsoft Project or other project management reporting tools.
• Preferably hold certifications in Project Management, such as PMP and CITPM, and certifications in Agile, such as Scrum master or PMI Agile.
• Possess effective communication and presentation skills, both written and oral.

Job Scope

• Support the formulation and implementation of strategies, policies and programmes in collaboration with sector partners and stakeholders, to drive technology innovation.
• Support department’s initiatives which entail strategic and policy planning and stakeholder engagement, and coordinating inter-agency/cross-sectoral collaborations in technology-related work.
• Drive and execute administrative and programme management responsibilities that support the department’s technology innovation projects, including vendor, stakeholder and partnership management, contract management, procurement and payment processing, logistical set up for events and engagement sessions, publicity and marketing efforts, coordination tasks related to meetings, scheduling, preparation of reports, presentations, meeting materials and data management, and assisting with budget reports.
• Conduct horizon scanning, benchmarking and research to support the development and evaluation of strategies, policies and programmes related to technology innovation efforts.
• Communicate and liaise with internal and external partners in the arts and adjacent sectors, as well as private sector partners (e.g. tech partners, vendors, start-ups) to deliver the above outcomes.

Requirements

• A good, relevant Degree
• 1-3 years of relevant working experience (Fresh graduates are welcome to apply)
• Interest and/or experience in the arts and technology, and knowledge of technologies like augmented and/or virtual reality (ARVR) and interest in new technology trends and how they can drive new areas of growth
• Good project management skills
• Strong verbal and written communication skills
• Able to multi-task and work independently
• Ability to excavate and nurture network of partnerships to drive technology innovation
• Able to manage and interact with internal and external stakeholders
• Good interpersonal skills and resourceful
• Good with Microsoft software including PowerPoint, Word and Excel, social media and digital communication platforms for public engagement and outreach
• Experience in business development with strong business networks, innovation methodologies (e.g. design thinking) - Added advantage
• Experience and familiarity in programming, coding, game engines, 3D software, Web 3 technologies and concepts would be an added advantage - Added advantage

Overview

This position will be responsible for customer experience and brand communication at HMGICS. Responsibilities include content development, KPI monitoring, manpower planning, event coordination, program leadership, budget management, executive reporting, and CSR drive.

Responsibilities

• Develop and refine the concept of brand communication content at HMGICS center to ensure alignment with organizational objectives and customer expectations.
• Define and monitor key performance indicators (KPIs) for the space operation, ensuring measurable success in customer experience and operational efficiency.
• Strategically plan and allocate manpower for operation across brand experience, F&B, and Test Drivers to optimize customer engagement and satisfaction.
• Coordinate and execute ad-hoc event operations for various groups including visitors, media, key opinion leaders (KOL), and VIPs, ensuring seamless experiences and brand representation.
• Lead the development and implementation of seasonal experiential programs to enhance visitor engagement and loyalty.
• Oversee marketing and promotional activities for the CX Space, including digital, offline ads, and PR management, to effectively communicate brand values and attract target audiences.
• Manage monthly and annual budgets, ensuring prudent allocation of resources and adherence to financial targets.
• Report to C-level executives in Singapore and Headquarters, providing strategic insights and updates on customer experience initiatives.
• Drive the development of local society CSR programs, fostering community engagement and corporate social responsibility.

Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field.
• More than 5 years of experience in marketing or brand communications, preferably with exposure to EV-related projects.
• Strong experience in the automotive scene and space marketing.
• Proven experience in customer experience management, preferably in a hospitality or retail environment.
• Strong analytical skills with the ability to interpret data and insights to drive strategic decision-making.
• Excellent communication and interpersonal skills, with fluency in both English and Korean languages to communicate with C-level Executives and staff based in Singapore and Headquarters.
• Creative thinker with a passion for innovation and delivering exceptional customer experiences.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong organizational skills with attention to detail and the ability to multitask effectively.

► Friendly working environment

► Sport and Fitness industries

► 5 day work week

Our client is one of the leading Sports & Fitness Service Provider for Government Agencies, Schools as well as Corporate Companies.

Job Responsibilities:

Leadership and Team Management:

• Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.
• Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

Process Optimization:

• Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

Cross-Functional Collaboration:

• Forge strong working relationships between coordinators, the sales team, and program managers.
• Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

Technology Oversight:

• Oversee the utilization and management of the Team Axis App to streamline operations and enhance team collaboration.

Financial Coordination:

• Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

Meeting Planning and Facilitation:

• Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

Performance Monitoring:

• Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

Sales Support:

• Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.

Reporting:

• Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

Job Requirements:

• At least 3-5 years of experience in a leadership role within an operations department.
• Experience in the sport/fitness industry is advantageous.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

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EA License No: 19C9950

EA Personnel: Vivian Chung Fhui Tiin

EA Personnel Reg No: R22106436

Responsibilities :

• Act as domain expert in both IT and business, technical project manager who focusing on client relationship management, is responsible for building and establishing positive relationship between company's overseas IT and its internal/external business clients.
• In-depth understanding of company APAC ‘s internal/external business clients, continuous communication of clients’ IT needs, able to collect & identify business clients’ pain points, problems and potential demands, then transform them to techinical requirements, ensure the orderly management of IT requirements.
• IT Solution adoption: promote existing IT solutions to business based on need/value. Represents service feedback from the business to IT.
• As a member of company APAC IT team, organize business demands review and IT requirement review meeting, write high quality business requirements review reports and other IT requirements documents.
• According to the company's business development, manage and optimize IT projects, pay attention to delivery efficiency and operating costs, and be responsible for business satisfaction and delivery quality.
• Work with project sponsors to identify project scope, define success criteria, build and manage project budget, and outline resource requirements.
• Break down plans into digestible parts and lead team throughout the lifecycle of the demand including go-live support.
• Effectively communicate with relevant, x-functional stakeholders (business and IT in both HQ and Overseas) regularly to manage expectations and to provide product and project updates on scope, budget, velocity and key performance metrics.
• Engage project steering committee for guidance and key decisions.
• Provide simple, to the point, quality stat using consistently to different audience including executives.
• Identify and manage risks, issues, action items and decisions.
• Foster relationships and collaborate with cross functional teams and different organisation levels including but not limited to business stakeholders, design teams & engineering teams.
• Continuously improve IT product and infrastructure management processes, enhance Speed to Market, such as but not limited to, process optimization, automation, self-service and supportability.
• Define and deliver quantitative and qualitative data driven analytics/metrics to drive and measure product capabilities adoption, customer satisfaction and continuous improvements.

Qualifications :

• Bachelor’s degree in Computer Science. MS/MBA preferred.
• 3+ years of leading and delivering IT project delivery.
• Strong understanding of IT systems, IT planning process and IT project management.
• Demonstrable results in delivering modern, integrated, innovative cloud-based applications.
• Candidate can operate across business and IT team, confident enough to ask questions of both IT and business experts.
• Outstanding communication and presentation skills, both written and verbal, to all levels of an organization.
• Good logical thinking ability, strong data analysis ability, strong insight and judgment on business’s IT needs.
• Strong deliverables management and running meetings for requirements, technical design, progress, and status.
• Familiar with SaaS products and Solutions, experience in Cloud-based IT solution implementation is preferred.
• Self-motivated, articulate, passionate to deliver the best result and achieve the highest customer satisfaction. Quick learner.
• Collaborative, independent, insistent, flexible, and open minded. And you see no conflict in any of these things.
• Knowledgeable, resourceful and show initiative. You always keep the customer’s objectives in mind.
• Positive by nature, a great team player, and both dependable and autonomous.
• Customer oriented and could work at a very fast pace.
• Problem-solving mindset and adaptability to changing project requirements.
• Eagerness to learn and stay updated on industry trends.

If you are looking for an opportunity in Service Engineering, Emerson has an excellent role for you! The Metering Software Service Engineer is responsible for the execution of software project upgrades, providing support for improvements and resolving customer issues. This role will also coordinate with customers and other collaborators to achieve efficient project execution and timely project schedule.

In this Role, Your Responsibilities Will Be:

· Implements software project upgrade of current custody transfer flow metering and blending and transfer control systems install base.

· Visits customer installation for site survey and provide a comprehensive recommendation.

· Assists with configuration, programming, and testing of HMI, PLCs, Server, multiplexors, Delta V, Flow Computers, Preset, Batch Controller, and other applicable equipment.

· Assists in preparing engineering documents (Functional Design Specification, Test Procedures & I/O Address List, Modbus List, Graphics Display, etc.).

· Provides feedback for development/application programming of project software for Flow Computer, Supervisory Computer, PLC, etc.

· Reviews Engineering Documents such as System Architecture, Wiring Drawings etc.

· Reviews customer specifications and provide solutions to customer’s technical needs.

· Attends to customer meeting and technical clarification and provide timely resolution.

· Performs Pre-FAT / FAT (Factory Acceptance Test), Installation, Site acceptance Test & Commissioning.

· Replicates customer-installed software control system with a demo unit to provide solution to customer issues.

· Provides remote support to customers via phone call, email and remote access application.

· Coordinates with other engineers/designer/project manager for efficient project execution to meet/exceed customer’s requirement, project schedule & quality standard.

Who You Are:

You quickly and decisively take action in fast-changing, unpredictable situations. You anticipate customer needs and provide services that are beyond customer expectations. You facilitate an open dialogue with a wide variety of contributors and customers.

For This Role, You Will Need:

· 8+ years of relevant experience in instrumentation and flow metering for the Oil & Gas / Petroleum industry.

· 5+ years of work experience in the development/programming of Industrial Automation/Process Control software and advanced software tools.

· In-depth development experience in SCADA software, e.g. WinCC, Wonderware Intouch, Intellution iFix, Delta V.

· Proven experience in software development in Siemens/Allen Bradley/Schneider PLC.

· Proficiency in network communication protocols such as TCP/IP, OPC, Modbus, etc.

· Proficiency in software design and development for custody transfer and B&T solution.

· Experience handling projects, configuration, and programming Flow Computers, HMI, and PLCs.

· Knowledge of relevant industry standards applicable to flow measurement systems & custody transfer systems.

· Strong communication, interpersonal, and influencing skills to efficiently communicate and advocate service solutions to customers.

Preferred Qualifications that Set You Apart:

· Degree / Diploma in n Instrumentation / Mechanical / Electronics Engineering / Technology or Diploma in Instrumentation / Mechanical / Electronics Technology

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environmentacross our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].

[What you will be working on]

1. Establish and implement data governance policies and processes to manage the data throughout its lifecycle in STB

2. Develop and set data standards across STB to enable data collaboration and analysis across STB

3. Collaborate with business and IT stakeholders to ensure a common understanding of data governance and advocate data management practices within STB

4. Conduct requirements gathering sessions with internal stakeholders to design and implement data management initiatives (metadata management, reference data management, master data management, data lineage, data quality, business glossary) at the enterprise level.

5. Advice internal business stakeholders on data governance and management best practices to ensure compliance to regulatory requirements. 

6. Develop and conduct data governance and management trainings and associated communication rollouts to internal stakeholders.

[What we are looking for]

• At least 4 years of relevant experience

• Strong analytical and conceptual thinking skills with an eye for detail 

• Strong verbal and written communication skills, effective in building trust

• Strong planning, organisational and time management skills

• Ability to multi-task and work well under pressure

• Ability to work independently and as part of a team

• Knowledge of data governance and data management frameworks and processes

• Knowledge of master data management

• Experience or familiarity with data management tools

• Knowledge or experience with local and global data regulations and laws, e.g., PDPA, GDPR.

Responsibilities:

• Oversee the daily operations of the Technical Operation Team, including repair work, routine servicing, maintenance tasks, and Testing & Commissioning (T&C) processes.
• Deliver exceptional customer service, managing expectations and building long-term relationships through quality service deliverables.
• Efficiently manage departmental resources to guarantee uninterrupted operations and service excellence.
• Regularly assess and enhance the team's competency levels through continuous training and improvement plans.
• Implement equipment refresh strategies for customers, ensuring their technical infrastructure remains up-to-date and efficient.
• Conduct thorough quality checks on completed work to maintain high standards of service.
• Uphold strict compliance with Health, Safety, Environmental, and Assurance (HSEA) regulations, ensuring a safe working environment.
• Diagnose and repair M&E infrastructures within data centers, demonstrating advanced troubleshooting skills.

Requirements:

• A Diploma or Degree in Mechanical & Electrical Engineering or a related discipline, supplemented by a minimum of 5 years of relevant experience, including at least 2 years in a leadership role.
• Deep understanding of M&E services, with additional certifications such as Fire Safety Manager, Green Mark, or Licensed Electrical Worker (LEW) being highly advantageous.
• Strong interpersonal skills to effectively manage customer relationships and lead a technical team.
• Self-motivated, meticulous approach to work, with a commitment to high-quality service delivery.
• Possession of a Class 3 Driving Licence is preferred, facilitating on-site management and customer engagement.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Full treasury coverage including cashflow, liquidity, reserves and debt management, encompassing forecasting, modelling and scenario planning.
• Support project feasibility analyses and ascertain financing needs.
• Raise financing and ensure compliance with relevant covenants.
• Lead strategic and financial updates to maintain credit rating.
• Manage foreign exchange and short term investments, including monitoring of market movements and recommending strategies to maximise returns or reduce costs.
• Support the management of the University's reserves, including donations and government funding.
• Serve as key liaison with bank partners to implement bank solutions and oversee bank operational matters.
• Ensure compliance with Singapore FRS, local statutory requirements and other government directives.
• Support both management reporting and financial reporting and audits.
• Engage in business partnership with other University departments, provide financial support and business insights.
• Develop and implement accounting policies, procedures and controls.
• Provide recommendations for continuous improvement on policies and processes.
• Design financial analysis to extract key insights from financial data.
• Prepare key reports, papers and presentations to senior management, the Board, and other stakeholders.
• Coordinate interactions both within Finance and with other internal and external stakeholders, eg represent SMU in independently liaising with external stakeholders (eg auditors, lawyers, bankers) and internal stakeholders (eg senior management).
• Manage/support systems implementation and related IT projects .
• Lead/support finance related and cross department projects.
• Oversee the work of the direct reports.
• Other ad-hoc duties and responsibilities.

• Degree or professional qualification in Accounting or Business with at least 5 years of relevant treasury, finance or accounting experience and 2 years in a managerial position.
• Candidates with Chartered Accountant (CA) / Certified Public Accountant (CPA) / Chartered Financial Analyst (CFA) would be advantageous.
• Experience in the government or education sector would be advantageous.
• Strong technical knowledge in accounting, well versed in FRS and its application.
• Financially attuned with experience in cash, investment and liquidity management.
• Experience in process flow and compliance matters.
• Highly proficient in Microsoft Office applications.
• Strong written and verbal communication and presentation skills.
• Knowledge and hands-on experience in SAP will be advantageous.
• Experience with data analytical and dashboarding tools will be advantageous.
• Highly motivated individual, resourceful and able to multi-task and work independently.
• Good analytical and organization skills, able to work flexibly to lead projects and demonstrate critical thinking to problem solve.
• Effective team lead in a hands-on management capacity.
• Proactive and mature team player with good interpersonal skills who can communicate effectively with internal and external stakeholders.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Our client designs, builds and markets its semiconductor manufacturing equipment used in the production of integrated circuits which are widely used in industries such as consumer electronics, IT and communications, automotive, aerospace, healthcare and others. Its core capabilities are in providing high-end vision inspection and ultra-precision handling solutions for die-sorting, vision inspection and laser marking requirements. They are currently hiring for a Technical Manager and will like to invite interested candidates to send your detailed resume to [email protected]

Technical Manager

MAIN DUTIES AND RESPONSIBILITIES:

• Lead a team of design engineers in the design and development of semiconductor equipment from module to machine conceptualization
• Carries out CIP programs to extend product life cycle, enhance product competitiveness, improve gross margins and lower COO
• Reliability and feasibility tests
• Support Technical Sales in specs review, costing and product evaluation
• Resolve all technical field issues within the Product family
• Responsible for product performance on site.

EDUCATION AND EXPERIENCE

• At least a good Bachelor’s degree in a Mechanical Engineering discipline, with a working knowledge on fundamental hardware and software design applications
• Strong technical background in semiconductor related equipment development involving ultra-high precision, high speed mechanisms
• Possess good technical drawing skills using either ProE/SolidWorks/Solid Edge.
• Good knowledge in semiconductor packaging and assembly processes
• Excellent systematic problem-solving ability using DFMEA or other tools
• Experienced as a Technical leader with good project management skills and able to leverage on group dynamics to achieve breakthrough and results

Overview: -

• Monthly Salary: Up to $4500 + AWB + Bonus (depend on EXP)
• Location: Loyang (Pasir Ris)
• 5 Days (Monday to Friday), Office Hours

Your Responsibilities: -

• Oversee and lead the project team to ensure product deliver is within the stipulated time.
• Manage existing clients and meet new clients to generate more project.
• Liaise with client regarding product specification & requirements, cost, quality of a project and provide a quotation on it.
• Coordinate with internal team member (tool designer and engineering on design for manufacturing (DFM)) to ensure the product created meet client expectation.

You will need: -

• Minimum 2-4 years of relevant experience with managing skills in manufacuring industry.
• Relevant experience in manufacturing on moulding environment & mechanical product design will be an added advantage.

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Responsibilities:

• Proactively generate new business opportunities and manage sales for data center-related project works, including Fit-Out and A&A Works.
• Identify and cultivate new business leads to meet or exceed sales targets, understanding market trends and customer requirements.
• Lead and mentor sales team members to enhance sales performance and revenue generation.
• Travel as needed to engage with clients, planning and executing strategic sales plans to convert prospects into customers.
• Manage the entire sales cycle, from initial contact and proposal preparation to contract fulfilment, ensuring timely and effective closing of sales.
• Collaborate closely with technical teams to ensure accurate project specifications and delivery in line with sales agreements.
• Monitor and report on sales activities and project progress to senior management, aiming for continuous performance improvement.
• Maintain regular communication with clients, providing updates and ensuring customer satisfaction throughout the project lifecycle.

Requirements:

• A degree or diploma in Building Services, Mechanical, Electrical Engineering, or a related field, with at least 2 years of sales experience in an M&E or IT environment.
• Demonstrated project management experience, particularly in live data center environments, with a strong understanding of M&E systems and proficiency in AutoCAD.
• Exceptional communication skills, capable of leading project teams and interacting effectively with both internal teams and external clients.
• Commitment to ensuring project timelines are met, with the ability to produce detailed project reports and conduct regular update meetings with clients.
• Experience with IST procedures is preferred, along with a resourceful, problem-solving approach and a commitment to achieving sales and project goals.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

As a Department Manager in our retail supermarket, you play a vital role in ensuring the seamless execution of front-end and back-end activities within your designated product category. You will lead a team, maintain high merchandising standards, drive sales, and contribute to the overall success of the store. Your responsibility extends to achieving departmental goals, fostering a positive working environment, and continuously improving store operations.

Key Responsibilities:

Merchandising & Product Management:

• Execute product merchandising and maintain store displays in accordance with the company's guidelines & standards.
• Develop and maintain an innovative and appealing store layout that maximizes product visibility and enhances customer experience.
• Stay updated with industry trends, product developments, and market dynamics to facilitate sales forecasting, inventory management, and strategy formulation.

Sales & Performance:

• Work diligently to achieve company and departmental goals, Key Performance Indicators (KPIs), and revenue targets.
• Actively support and participate in promotional activities, contributing to increased foot traffic and sales.
• Collaborate with the team to create a productive and cooperative work environment that enhances overall store performance.

Team Leadership:

• Lead and inspire your team, setting an example of excellence through your own work ethics and attitude.
• Foster a culture of exceptional customer service and sales performance by coaching, motivating, and developing team members.
• Undertake ad-hoc tasks as assigned by reporting managers.

Requirements:

- At least 1-2 yrs in a similar role with supervisory & management experience in a supermarket environment

- Strong communication & time management skills

- Able to commit to rotating shifts (opening & closing hrs)

Staff welfare and benefits, along with exciting career progression opportunities! Reach out to us today and seize your future!

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Managing Alumni Chapters, Groups and Communities
  • Engage alumni through building and deepening relationships with local and overseas alumni groups (i.e. overseas chapters, local school alumni chapters, programme-based and affinity-based alumni groups).
  • Provide direction and guidance to alumni groups and chapters on their initiatives, budget, succession plans and other alumni matters.
  • Execute OAR's Student Alumni Engagement Pathway strategies within the key primary accounts.
  • Encourage alumni-driven initiatives and activities.
  • Form online alumni communities and implement digital engagement strategies.
• Volunteer Management
  • Engage alumni and manage alumni volunteers and leaders of local and overseas alumni groups, and provide necessary support aligned with OAR's larger volunteer engagement strategy.
  • Manage the alumni and alumni groups database and update contacts and details of all volunteers as necessary.
  • Work as a team member in OAR to support department-wide events for volunteers.
• Event Management
  • Lead a work group or function independently to curate programmes and manage OAR events as required.
  • When required, conduct surveys to identify the diverse needs of alumni and improve programme offerings.
  • Measure the success of events and programmes.
• Partnership Development
  • Collaborate with SMU Colleges, Schools and Offices to engage alumni and manage alumni activities, events and programmes.
  • Work with colleagues in different Colleges, Schools and Offices as strategic partners in alumni engagement.

• Bachelor or Master Degree with at least 6 years of working experience, preferably in the higher education sector and relationship management.
• Able to work under tight deadlines, thrive in a fast-paced environment and maintain a high level of motivation and energy.
• Proven track record in the higher education sector for planning, executing and improving community interaction and building. Knowledge of alumni relations will be an advantage.
• Detail-oriented with strong project management, good administration and organisational skills.
• Event-organising experience would be a plus.
• Demonstrate professionalism in conduct, speech and lead by example.
• Excellent interpersonal, presentation and communication skills (both written and verbal).
• Demonstrate strategic and critical thinking skills.
• Mature and able to build and maintain relationships with alumni, industry partners and stakeholders.
• Knowledge of and adept at using technology, social media and database tools.
• Able to work outside regular work hours.
• Possess high energy levels, an innovative mindset, and a positive outlook.
• A dynamic team player and effectively bilingual.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Responsibilities:-

• Handle enquiries and feedback, through all frontline channels including telephone, email, Chatbot and counter
• Maintain high quality of service and ensure that queries or escalations are handled professionally
• Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction
• Compile reports from the Customer Relationship Management System and/or other administrative duties as assigned

Requirements:-

• At least a tertiary education (in any discipline)
• Proficient in Microsoft Office applications
• Strong writing and analytical skills
• Service-oriented and adept at problem solving
• Have a pleasant disposition and is passionate about helping others
• Ability to work independently and capable of being an effective team player

Successful applicant will be offered a 2-year contract in the first instance.

Closing Date: 23 Mar 2024

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.

Our client is a philanthropic organization that provides research and educational programs. Due to business needs, they are now recruiting a Program Manager (Education) to be part of their marketing team for future projects. They are located in central area - easily accessible.

Duties of Program Manager

• Drive database growth, social media engagement, website traffic, and content downloads.
• Monitor and enhance the Trade and Business Education Hub's effectiveness.
• Facilitate communication with trade educators through regular eDMs and tailored content.
• Promote the use of the Sustainable Trade Challenge, an experiential learning simulation.
• Assist trade employers in talent development and sourcing.
• Attract philanthropists to offer scholarships in identified graduate-level global trade programs.
• Lead marketing and communications across various channels, including social media, traditional media, PR, and events.
• Manage the company's website content, articles, white papers, and infographics.
• Implement comprehensive tracking and analysis across all program areas.
• Provide detailed reports to professionally manage, market, and expand programs, stakeholders, and impact.

Requirements:

• Bachelor's Degree in a related field
• At least 10 years' working experience in relevant industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Allkin Singapore (formerly known as AMKFSC Community Services) is a community-driven social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background. Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life's challenges, build a brighter future, and inspire others to do the same.

Reporting to the Group Supervisor, the Program Coordinator / Community Connector (CC) is to connect with the seniors, the community and partners to empower seniors to age in their community.

• Plan and conduct outreach to raise awareness about centre programmes and services and to enrol new seniors as centre members
• Conduct basic assessment to identify socially isolated seniors and those with needs.
• Collaborate with grassroots, community partners and service providers to build up community network, which includes initiating and coordinating community engagement efforts

Active Ageing to encourage active living and empower seniors.

• Organise activities at Eldercare centre and off-site locations.
• Co-create activities with volunteers.
• Empower seniors to be volunteers.

Befriending and Buddying to prevent social isolation.

• Manage volunteers to provide befriending/buddying services.
• Befriend seniors.

Care and Support to ensure seniors with needs are supported.

• Provide information and referral service and follow-up with referrals made.
• Participate in discussion with case management team to ensure clients are served holistically.

Others

• Support in volunteer management processes e.g. keep track of volunteering activities and hours, maintain volunteer database.
• Administrative duties which include data collection and reporting for reporting and evaluation purposes.
• Other work projects assigned by supervisor/management

Desired Skills and Competencies Technical Competencies:

• Minimum GCE 'O' levels, up to Diploma graduates.
• IT literate

Core Competencies:

• Good communication and social skills to work with different people.
• Pleasant personality.
• Team player, yet independent to carry out most functions.
• Strong interest in empowering and preserving the dignity of senior.

Preferred achievements / characteristics:

• Able to speak dialects will be an advantage as some elderlies are only able to speak dialects

Job Description

• Perform troubleshooting of interworking issues associated to Cisco / Meraki / checkpoint / Fortinet network elements
• Independently planning, deploy, integrate & migrate Cloud Native, Cloud Infrastructure.
• Coordinate investigations and technical solutions, as required, across multiple technologies working with internal teams.
• Meeting with customer regarding planning or optimization of their Infrastructure.
• Establish a "Trusted Advisor" relationship with customers
• Address end user issues on priority related to their desktops / laptops / wireless access points / etc
• Handle any IMAC issues at client location
• Address any networking issues on priority which may affect the Manufacturing function of the customer.
• Generate standard project documentation including High Level Design, detailed low-level design, detailed implementation plan, and detailed test plan for highly complex networks.
• Generate network device configurations from Low Level Design templates for highly complex networks.
• Support pre-sales activity for highly complex networks including scoping the level of effort, making service proposal presentations
• Plan and execute highly complex Container, Cloud Network, IMS and End user Upgrade and Migration activity
• Lead design workshops/sharing knowledge with the team
• Proactive Service & Support including device bug scrubs, migration strategy planning and new feature introduction
• Assist customer with deployment and strategy of highly complex tools and related Network Management Systems
• Understand existing customer network topology and limitation

Requirements

• Willingness to learn and become engaged in the other domains
• Ability to work effectively in critical situations and exercise independent judgement
• Customer Focused and Team Player mindset
• At least one of the Cloud Native and Cloud certifications: Docker, Kubernetes, OpenStack, VMware, AWS, Azure
• Expert level experience in Cisco / Meraki / checkpoint / Fortinet network elements.
• Experience in different Network troubleshooting and automation tools
• Well versed with AMURAA® digital platform is a key requirement.
• Mandatory certifications : CCNA, CCNP,
• Any other certifications from CCIE, CCSA, CCSE, JNCIA, JNCIP, CEH will be a plus.

Interested applicants can apply here or email to [email protected]