Total 3,750 customer service manager job vacancies in Information Technology category in Singapore

ABOUT THE ROLE

Join us as our Program Manager! In this role, you will oversee the strategic execution of our initiatives aimed at maximizing user engagement and health impact. This role involves a deep understanding of both business and user requirements, as well as the competitive landscape. The Program Manager will assess current program performance, identify gaps, and coordinate with cross-functional teams to prioritize development efforts

If you're up to the challenge, we want to hear from you!

WHAT WE OFFER

• A permanent global contract, with fiercely competitive salary
• Hybrid working - 3 days in the office and 2 at home (exchange as needed to support personal commitments)
• Work out of one the most prestigious office building in Singapore
• Annual holiday entitlement plus national holidays off depending on work location
• Comprehensive private healthcare coverage from day one
• Performance-related discretionary bonus paid twice a year in April and October
• Brand new MacBook Pro and a budget for additional tech

WHAT YOU WILL DO

Full accountability for program performance:

• Understand business requirements, user requirements, competitive landscape
• Assess current program performance and gaps
• Coordinate with the user growth team to meet acquisition and retention targets.
• Coordinate with product design & operation team to prioritize backlog

WHAT YOU WILL NEED

• Strong Product Management experience
• Solid experience in competitive intelligence for mobile app design: app feature benchmarking and UI/UX design comparison
• Demonstrable experience conducting user and stakeholders’ interviews in English (other languages a plus)
• Demonstrable experience familiarity with mobile analytics research tools (e.g., Mixpanel, GA, Amplitude, UXCam…), survey tools (e.g., SurveyMonkey, Qualtrics), and usability testing tools (e.g., UserTesting, Lookback, Maze)
• Familiarity with health, wellness, fitness applications for end-users is a strong plus
• Strong communication skills in flawless English to analyze, summarize and present qualitative and quantitative finds.

WHY JOIN US?

• Strong and genuinely patient-focused company mission (see below)
• Truly global start-up with a blend of diverse cultures and background around the world
• Excellent financial credibility and refreshingly clear future vision
• Phenomenal growth plans and an excellent company spirit
• Regular social events; our football team Elfie FC is taking Saigon by storm!
• Dedicated career pathways and training to support your development
• Experienced founders with 20+ years experience in digital health, software and partnership development in both bluechip and start-up companies - and successful previous exits!

ABOUT ELFIE

Check out the Elfie app:

• for Android: https://links.elfie.co/apptester
• for iOS: https://links.elfie.co/testflight-i

Elfie's ambitious mission is to save millions of people annually. Our vision is to be the world’s first free digital therapeutics that rewards employees and patients to monitor health.

Today, Elfie is a disease prevention and management application that gamifies self-monitoring and supports patients across 3 continents. It is promoted by thousands of doctors and endorsed by 5 medical associations. Within the next 12 months, we will have become the first medically-proven digital solution freely available across all continents.

WHAT NOW?

Apply today for immediate consideration!

Know someone who would be a good fit for this role? We’re offering a monetary reward if you refer them to us and they are successful! Contact the Talent Acquisition team for more information: [email protected]

Duke Corporate Education, a premier global provider of leadership solutions, is seeking a talented Program Manager to coordinate the design and delivery of leadership programs that best meet the needs and specifications of our clients in the Middle East. This includes managing all program logistics, liaising with clients, coordinating with other teams, and ensuring that all programs are designed and delivered successfully.

At Duke Corporate Education, we empower leaders at all levels to be catalysts of change in their organizations and, ultimately, in society. We are the premier global provider of leadership solutions in context, consistently top-ranked by the Financial Times. We embrace our clients' challenges as our own, designing and delivering advisory services and customized leadership development to propel organizations forward.  With delivery in over 85 countries, Duke CE works with clients to co-create the right solution for any level of leadership, from mid-level managers to c-suite executives. Together, we transform leaders and business, creating sustainable impact at scale and speed. 

This role supports clients in the Middle East.

Responsibilities

• Works with leaders on program proposals and design efforts related to program delivery of innovative leadership solutions that meet clients' needs
• Manage program development process from start to finish, ensuring that program delivery meets or exceeds client expectations
• Collaborate with external educators, the program team and other partners to deliver high-quality programs
• Oversee program budgets, timelines, reporting, and evaluations
• Ensure that all program materials and learning materials are produced at the highest level of quality
• Build and maintain effective relationships with clients, program participants, and other stakeholders

• Bachelor's degree, or higher, preferably in business, education or a 2 years' experience working in a customer/client facing role

• Experience in professional education or learning and development, event coordination and learning management systems preferred
• Experience working with remote/virtual teams
• Experience managing digital learning programs preferred
• Project management experience, with the ability to manage schedules, deadlines, resources, budgets, and reports. Project Management qualification desirable
• Demonstrated teamwork skills as well as strong organizational and interpersonal abilities
• Experience working with internal and external stakeholders across different teams, cultures, and geographies
• Strong communication and presentation skills
• Fluency in Arabic is essential.

COMPANY DESCRIPTION

The Children and Youth Group (CYG) in The Salvation Army Singapore serves hundreds of vulnerable children and youth yearly. In line with our vision to provide a continuum of care to uplift those in need, our services span from preventive services, foster care and residential services to reunification support services for vulnerable children returning to their natural families after being removed due to safety concerns. We believe that every child is precious and unique and children grow best in families. We also believe in the potential of every child and family to transform and thrive.

RESPONSIBILITIES

About the job

Working with the ED of Children and Youth Group (CYG), the Asst Manager is expected to lead the development of new fundraising channels through community engagement as well as engaging and increasing the donations from the current ones. The Asst Manager will also recruit and engage volunteers and corporates to support the needs of vulnerable children and families under our care, whether in our children's homes or other services. The Asst Manager will regularly engage potential and current supporters of CYG in order to deepen relationships and networks so that our pool of supporters can be grown.

Job Responsibilities

1. Community Partnership and fundraising

• Raise funds for our cause and meet fundraising targets
• Lead in planning and coordinating events, whether by TSA PR or by CYG, to raise funds
• Create marketing materials, like flyers and brochures, to be used for the promotion of events and other fundraising needs
• Develop and deepen relationship with our key supporters and widen networks to increase and deepen reach to more committed donors
• Work with CYG centres to lead, co-develop, coordinate and/or execute fundraising initiatives, events and campaigns as needed
• Maintain complete and orderly records of donors and manage regular donor communications
• Build upon existing donor relationships and form new donor relationships and increase penetration into community networks
• Collaborate with other organisations and groups within the community to build partnerships and enhance fundraising activities.

1. Volunteer Recruitment and Management

• Recruit and build a good pool of volunteers and corporates to meet the needs of CYG, especially those of our children's homes
• Work with the necessary partners to enable positive experiences for volunteers and corporates
• Work with necessary stakeholders to plan and manage volunteers so that they are able to execute the role that they have been given and CYG and our clients can benefit
• Manage volunteer communications and complaints where necessary

1. Professional Development, Supervision & Training

• Promote professional development through identifying learning needs, transfer of skills and knowledge and offer training where appropriate to the team
• Seek out learning opportunities such as participating in meetings, ministry level assignments, practise research and development to further develop skills and capabilities of the group
• Supervise and guide the team in their work and monitor the application of principles and protocols

1. Administration

• Keep good records of donor engagements
• Coordinate, develop and compile all necessary reports for submission and presentation in various boards, both internal and external
• Undertake any other duties as and when required and in consistent with the position
• Undertake any other professional duties as and when required

1. Thought Leadership

• Lead in the crafting, proposing and execution of fundraising and volunteer management initiatives
• To lead the team in execution of programmes

• Diploma or Degree from a recognised institution
• At least 5 years of relevant experience
• Preferably in Social Services
• Keen to work in children and youth sector.

Job Requirements

• Experience in fundraising, relationship management, partnership management, volunteer management and marketing & promotions
• Excellent Decision Making skills
• Good Interpersonal Skills
• Excellent Organization, planning and Record Keeping skills
• Collaborative personality
• Strong communication and coordination skills.

Working Hours

Total work hours is 44 hours per week.

Under normal circumstances the hours of duty will be as follows:

10am to 7pm Monday to Friday (inclusive 1 hour lunch break).

CYG runs 24/7 services, hence flexibility in work arrangement is expected.

Working Location

Children and Youth Group - Gracehaven Children's Home

3 Lorong Napiri Singapore 547528

• Define and implement a comprehensive programme management framework, including tools, templates, and systems, to meet cost, time, and quality objectives, and ensure adherence through regular performance measurements and corrective actions.
• Review and guide the integrated programme plan to ensure timely, cost-effective, and high-quality delivery, while setting expectations for periodic reviews, risk identification, and stakeholder communication.
• Monitor programme progress, mentor junior staff in corrective actions, build strong client relationships, manage client escalations, and make informed trade-off decisions to align deliverables with client goals.
• Manage departmental budgets, staffing, and work allocations; foster staff development through coaching and performance management; and ensure alignment with organizational goals and policies.

Requirements:

• Degree in IT or equivalent.
• At least 5 years of working experience
• Proficient in SAP FICO and S/4 HANA

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description: We are seeking a highly skilled and experienced Senior System Analyst. The ideal candidate will have a strong background in Adobe Experience Manager (AEM) and Java development, with a proven ability to design, develop, and implement complex digital solutions.

Responsibilities:

• Lead the design, development, and implementation of AEM-based digital experiences.

• Provide technical leadership and mentorship to the development team.

• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.

• Develop custom components and integrations using Java and AEM frameworks.

• Optimize AEM performance and scalability.

• Troubleshoot and resolve complex technical issues.

• Stay up to date with the latest AEM and Java technologies. Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• prefer 7 years of experience in AEM development.

• Strong proficiency in Java programming.

• Experience with AEM authoring, publishing, and deployment.

• In-depth knowledge of AEM components, templates, and workflows.

• Experience with AEM integration with other systems.

• Strong problem-solving and analytical skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with AEM Core Components.

• Experience with frontend technologies (HTML, CSS, JavaScript).

• Experience with Agile development methodologies. Interested applicants, please email your resume to Karin Chan Wei Kien

Email: [email protected]

CEI Reg No: R1104584

EA Licence No: 99C4599

Company Registration Number: 199601303W

JOB SCOPE :

Business Engagement & Collaboration

• Data & KPI logic owner for customer and marketing related data and KPIs within data lake and refinement layer based on Salesforce & other CRM, Salesforce Marketing Cloud, Google Analytics, Website traffic, Media performance Tools
• demand process management and data onboarding of customer and marketing related data into Overseas datalake (eXtollo/SHIELD)
• Collaboration and logic alignment across stakeholders (HQ, Region, Markets), synchronization of regional and market level data processes in connection to data onboarding and KPI adaptations
• Understanding and continuous improvements on marketing & customer data landscape
• Work on the Lead Standardization across the region to update to the latest setups from the markets and according to the guidelines from HQ.
• Sparring partner for region, markets, HQ and other key stakeholders to train them on KPI logic, data understanding and steering business with these KPIs
• Connecting teams and initiatives between data activation/reporting team, data stewards, IT, process managers and product owners
• Align all stakeholders from regional marketing, markets, process owners, system owners, reporting team and IT to ensure that business requirements are adequately
• gathered, defined, documented and communicated
• Collaborating with architect, engineers, and organizational leaders to identify opportunities for data improvements, recommend process and system enhancements
• Ensure fulfilment of market- as well as regional business requirements (quality, timeline and budget) by translating the user stories into deliverable tasks

Data availability & KPI development

• Ensure with technical owners of SHIELD and refinement layer (UDM) a consistent data flow and data availability (e,g, in time, accurate, consistent)
• Standardized KPI logic development for customer and marketing related KPIs in close collaboration with process managers & business owners
• Ensuring KPI availability for the Region Overseas Reporting Suite (HeliOS) and local data products
• Ensuring that new or changed data points are known to relevant user group and reflected in KPIs and reporting
• Evaluation and improvement on existing products (e.g. UDM, marketing KPIs, customer KPIs, HeliOS)
• Ensure that all requirements and deliverables are scalable and reusable across all markets in region Overseas

JOB REQUIREMENTS:

• Business or IT education qualification
• 3+ years’ relevant experience in working with customer & marketing related data e.g. from Salesforce or similar CRM systems, Google, etc
• Minimum 3 years of work experience with data touchpoints in agile environments
• Basic understanding of marketing KPIs and terminology
• Strong analysis and troubleshooting skills (i.e. bug fixing and L3 support)
• Experience in SQL, Python and R for data analytics (expert), working within agile development process & systems like Jira, Confluence, Asana and others
• Working experience with Microsoft Azure and Databricks or similar
• Understanding of data modelling concepts like entity-relationship models
• Strong communication skills written and verbal
• Capability to translate and abstract IT solutions into business terminology to connect both worlds and stakeholder groups

This is a 3 years' contact position based in Singapore. We regret to inform you that only shortlisted candidates will be notified.

COMPANY DESCRIPTION

Montfort Care is a Social Service Agency (SSA) founded by Samuel Ng, BBM in 1998, committed to improving the lives of individuals, families, and the community facing transitional challenges through our network of services and programmes. Since its inception, Montfort Care has been guided by one purpose, that from St Louis-Marie de Montfort: "Those whom the world rejects must move you the most."

Today, we are a key contributor in the family, children and senior segments in the social service landscape, offering our services via Family Service centres, a Child Protection Specialist Centre, a community kitchen, home care services, Active Ageing Centres, and the National Anti-Violence and Sexual Harassment Helpline (NAVH).

Montfort Care is committed to grow our portfolio of services and enhance our capabilities to impact more lives. With this goal in mind, we are hiring talent to join our team in our HQ functions, social service support and direct social services. Join us to co-create a community of social service.

RESPONSIBILITIES

We are seeking dedicated and experienced Physical Security and Access Control personnel to provide support in all aspects of door access, CCTV surveillance, physical access, and inventory management of security devices within our company. The incumbent will ensure the security of our premises, protect assets, and maintain a safe environment for employees and visitors.

Physical Security and Access Control

Door Access and Telephony System

• Provide support in the implementation and management of door access and telephony systems
• Manage access credentials and control, including issuing and revoking access and maintaining access logs
• Conduct regular checks of access permissions

CCTV and Security System

• Monitor CCTV systems to ensure continuous surveillance and recording
• Maintain and troubleshoot CCTV equipment to ensure optimal functionality
• Provide support in the response to security breaches and emergencies, providing immediate and appropriate action where necessary
• Coordinate with external vendors and contractors for the installation, maintenance, and monitoring of panic alarm systems and security systems to ensure all security systems are tested regularly and are fully operational
• Assist in training staff on the proper use of panic alarms, security protocols and emergency response procedures
• Provide support to ensure compliance with relevant security regulations and standards

Security Equipment and Devices

• Maintain an accurate inventory of all physical security devices, including access control systems, CCTV cameras, panic alarms, and related equipment
• Track the deployment, usage, and maintenance schedules of all security devices
• Coordinate the procurement, storage, and disposal of security equipment
• Conduct regular inventory checks to ensure all devices are accounted for and in working order

Security Incident Management

• Assist in the investigation, preparing and maintaining documentation for all physical security-related activities and incidents
• Implement corrective actions and preventive measures to avoid future incidents

• Diploma in IT or related fields
• Relevant certifications in security management or related fields are a plus

Relevant Experience

• Preferably 2 years of relevant experience
• Fresh graduates are welcome to apply
• Proven experience in physical security, access control, CCTV management, panic alarm systems, and inventory management

Competencies

• Strong understanding of security systems, including door access controls and surveillance technology
• Ability to multi-task and work in a fast-paced and dynamic environment
• Ability to handle sensitive information with discretion
• Committed and can-do attitude
• A team player and able to work independently under minimum supervision
• Good communication and interpersonal skills
• Attention to detail

*Only shortlisted candidates will be notified

• Business development – Drive business unit strategy with IAM Go-To-Market teams in APS Region.  Achieve TNS and EBIT targets according to annual business plan.
• Competency Management – Ensure Regional Product Specialists have tools and competence to succeed in their respective markets
• APS Program Guide – Provide guide of PN’s available which are relevant for the APS market.  Include all relevant application and xref data so that markets can assess potential.
• CARE Projects – Develop Reverse Engineering projects together with markets and Engineering team in Brazil.
• Price Corridor – Ensure price corridors are respected and resolve conflicts across APS region.  Support in escalation to global governance teams.
• FAS Cataloging – Ensure FAS applications are mapped to APS relevant PN’s
• Bosch Diesel Center Concept Management – Deploy global strategy and ensure that regions can enforce concept guidelines (including SPA audit)
• eXchange (Bx) – Support region to develop remain business.

About the Role

We are seeking a Technical Project Manager to lead our team in testing competitor products and completing Proof of Concept (POC) projects. This role is crucial in driving our competitive edge and validating new technologies within our organization.

Key Responsibilities

Competitive Product Testing:

- Develop and execute comprehensive testing strategies for competitor products

- Analyze competitor features, performance, and user experience

- Prepare detailed reports on findings and present insights to stakeholders

POC Management:

- Oversee the end-to-end process of POC projects from ideation to completion

- Define clear objectives, timelines, and success criteria for each POC

- Coordinate cross-functional teams to ensure timely delivery of POCs

Team Leadership:

- Lead and mentor a team of technical analysts and testers

- Foster a culture of innovation and continuous learning

- Set performance goals and conduct regular evaluations

Strategic Planning:

- Develop roadmaps for competitive analysis and POC initiatives

- Align testing and POC strategies with overall business objectives

- Stay updated on industry trends and emerging technologies

Stakeholder Management:

- Collaborate with product managers, engineers, and designers to integrate findings

- Provide regular updates to executive management on project progress and insights

- Foster strong relationships with internal teams and external partners

Performance Optimization:

- Identify areas for improvement in testing methodologies and POC processes

- Implement best practices and tools to enhance efficiency and effectiveness

- Ensure high-quality standards are maintained across all projects

Qualifications

- Bachelor's or Master's degree in Computer Science, Software Engineering, or related field

- 5+ years of experience in technical project management, preferably in competitive analysis or POC management

- Strong understanding of software development lifecycle and testing methodologies

- Excellent analytical and problem-solving skills

- Proven track record of leading successful POC projects

- Experience with project management tools and methodologies (e.g., Agile, Scrum)

- Outstanding communication and presentation skills

- Ability to work in a fast-paced, dynamic environment

This role offers an exciting opportunity to drive innovation and competitive advantage through hands-on testing and POC management. The ideal candidate will combine technical expertise with strong leadership skills to guide our team in exploring cutting-edge technologies and competitor offerings.

Job Description

The successful candidate will be part of the IT Service Management team. This is an individual contributor role.

Key Responsibilities include:

• Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
• Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
• Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
• Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
• Serve as the Point of Contact for IT initiatives’ performance, services and changes.
• Facilitate system and service handover to the IT operations for any new applications and major enhancements
• Any relevant ad-hoc duties

Requirements

• Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
• Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
• Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
• Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
• Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
• Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
• Knowledge and experience in DevOps and Agile
• Responsive to dynamic environment
• Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
• User-Oriented with good appreciation of business operations
• Diligent and willing to work beyond office hours
• Independent, Self-motivated and result driven

Responsibilities

Management of ICT Application Contract and Operating Budget

• Manage ICT Application contracts to ensure the project/application vendors meet contractual obligations.
• Track the projects’ expenditure and ensure meeting the agreed budget utilisation.
• Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requisition/order, goods receiving, invoice tracking and verification/certification.
• Manage and monitor defects, issues and incidents of Authority’s IT applications and services to meet the agreed service level agreement.
• Develop guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.
• Provide application support in all stages of IT application life cycle.

Management of ICT Application Security and Compliance

• Ensure compliance to Application Architecture, Agency IT Policies and Government IM8 policies relating to ICT Application services.
• Ensure security patches on ICT Application are timely updated in accordance to IM8 policy.
• Perform user access provisioning and conduct user access control. Carry out periodic user access review and log review.
• Facilitate and support IT audit activities with relevant parties.
• Manage and support ad-hoc security scans, patches and other security measures when required.

IT Operations Support

• Resolve escalated IT cases in an accurate and timely manner.
• Collate and report IT applications and operations statistics.
• Manage, support and track IT change management activities.
• Track, manage and ensure compliance of IT operational tasks and activities according to IT Policies and Standard Operating Procedures to uphold and maintain process standards Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.
• Provide secretariat function for meetings/forums.

Requirements

• At least five (5) years of relevant work experience in IT project management.
• Knowledge in IT security and infrastructure designs and implementations, and working knowledge of software development methodologies and tools such as Microsoft Office and .Net framework are preferred.
• Experience in delivering and operating Government IT projects are also preferred.

You should posses the following skill sets:

- Project Management: Capable of overseeing project budgets, handling change requests, and ensuring projects are completed within financial constraints.

- Risk Management: Proficient in identifying, assessing, and mitigating project risks in a timely manner to minimize impact on project outcomes.

- Operational Management: Capable in developing and executing operational strategies to ensure systems reliability and availability to meet business objectives.

- IT Compliance and Quality Assurance: Able to understand the IT management and quality management policy to ensure that processes are adhered to established policies and guidelines.

- Communication and Stakeholder Management: Proficient in delivering clear and persuasive written and oral communication to effectively engage stakeholders.

- Personal effectiveness: Able to manage multiple tasks and effectively organise tasks in a dynamic and fast-paced environment, and work both independently and in teams with good interpersonal skills.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

# Track record as a Business Analyst/ Program manager within the Financial Services/Investment Banking industry

# Experience in Data Analysis, tracing cash events through multiple systems front to back.

# Experience in delivering Operational process improvements and controls

# Experience -Futures & Derivatives Clearing

Responsibilities:

• Provide Regulatory Reporting stream to support transition to strategic end state model, incl requirements, design, test definition, control definition, training, and production readiness.
• Documentation of project artefacts, including, Target Operating Models, BRDs, User Stories, Test Cases
• Project management , actions management- setting , coordination and planning to the stakeholder
• Assess and manage risk and issues.
• Foster and maintain relationships with business and technology stakeholders and support engagement in working groups, steercos, and workshops where required.
• Can exercise independence of judgement and autonomy

Requirements

• 6-10 years’ experience with degree in Banking or Finance
• Track record as a Business Analyst/ Program manager within the Financial Services/Investment Banking industry.
• Knowledge on Futures and Options products and Clearing industry in banking
• Experience on UAT- functional ,test
• Excellent analytical and problem-solving skills
• Skills- Excel, PowerPoint and process mapping skillsets required.
• Excellent communication and stakeholder management skills
• Knowledge of Markets Operations businesses/ functions is required. Knowledge & understanding of workflows and controls
• ONLY SINGAPOREAN

Send your Cv to [email protected]

• Confidential search
• Experience in leading and managing large-scale projects and team sizes (min 15-20 people).
• Strong hands-on skillsets – ERP knowledge: NetSuite, SAP and etc.
• Industry expertise from System Integrator, IT Services, Consulting, or Telco-related fields.

about the company
My client, a listed company in Singapore, is currently seeking an experienced Head of Project & Service Delivery Management. The role involves overseeing and managing an entire department consisting of approximately 40 people across different functions.

about the job

• Develop and implement ERP services strategies aligned with company goals.
• Stay current with IT trends to enhance service offerings.
• Collaborate with teams to identify new service opportunities and provide technical expertise.
• Lead major bids, analyze risks, and make informed decisions.
• Manage the services team budget and ensure profitability.
• Oversee project lifecycle from scoping to support.
• Maintain high-quality standards and align with client expectations.
• Implement process improvements for efficient service delivery.
• Ensure effective customer service and spares management.
• Expand managed services and foster continuous improvement.
• Utilize ERP system for delivery management and financial planning.
• Manage project and support revenues, optimize costs, and provide financial insights.

skills and experience required
Minimum of 15 years of experience in IT services with strong leadership skills, including managing and overseeing teams of 15-20 people.

Proven expertise in end-to-end project management and service delivery management.

Skilled in negotiation, communication, and client presentations.

Experience with ERP systems such as NetSuite, SAP, and others.

Whats on offer
This a permanent opportunity for an Head of Project & Service Delivery Management, offers a salary range of $ 11,000 to $ 13,000, inclusive of benefits.

To apply online please use the 'apply' function, alternatively you can reach me at
https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)

Job Description:

We are looking for Application Project Managers for Epic’s software in connection with the implementation of Epic’s integrated suite of healthcare software for its customer in Singapore. The duties will include working closely with Epic’s customer(s) and Epic’s internal project management team to coordinate the implementation and configuration of the Epic software at customer location(s). This may include guiding customer counterparts through their build, system testing, end-user training, end-user adoption, and other implementation-related activities. They will monitor project timelines and key milestones within their areas of ownership.

Job requirements:

• Bachelor’s degree or higher (any major)
• 1+ years of Epic software implementation experience as an Application Project Manager, Technical Advisor, Application Manager or Application Coordinator, including experience through at least one software go-live
• Pass Epic’s standard pre-hire assessment test for the role
• Hold appropriate Epic software application certification

Other competencies:

• Demonstrated interpersonal communication skills
• Hold strong project management competencies including team coordination and problem solving skills
• Demonstrated judgment in handling escalations

• Define and implement a comprehensive programme management framework, including tools, templates, and systems, to meet cost, time, and quality objectives, and ensure adherence through regular performance measurements and corrective actions.
• Review and guide the integrated programme plan to ensure timely, cost-effective, and high-quality delivery, while setting expectations for periodic reviews, risk identification, and stakeholder communication.
• Monitor programme progress, mentor junior staff in corrective actions, build strong client relationships, manage client escalations, and make informed trade-off decisions to align deliverables with client goals.
• Manage departmental budgets, staffing, and work allocations; foster staff development through coaching and performance management; and ensure alignment with organizational goals and policies.

Requirements:

• Degree in IT or equivalent.
• At least 5 years of working experience
• Proficient in SAP FICO and S/4 HANA

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

The Role

As a Master Data Management and Governance Leader, you will be responsible for overseeing the management and governance of critical data assets within the organization. You will play a pivotal role in ensuring data integrity, accuracy, and compliance with regulatory standards. This position requires a strong understanding of data management principles, attention to detail, and the ability to collaborate across various departments to drive data governance initiatives forward.

Responsibilities we will trust you with:

• Lead the Master Data Organisation in designing, implementing and maintaining a comprehensive data governance framework that aligns with organizational objectives and regulatory requirements.
• Define Data Standards and Policies: Work with across the organization to establish data standards, policies, and procedures to ensure consistency, accuracy, and integrity across all data assets.
• Data Quality Management: Define data quality metrics and develop implementation strategies to improve data quality throughout its lifecycle.
• Master Data Management (MDM): Lead the master data management team, including the creation, maintenance, and enrichment of master data records.
• Collaborate with Stakeholders: Work closely with cross-functional teams, including IT, finance, operations, and compliance, to understand data requirements, address issues, and promote data governance best practices.
• Data Stewardship: Define and Assign roles and responsibilities for data stewardship and establish processes for data stewardship activities, such as data cleansing, validation, and reconciliation.
• Compliance and Risk Management: Ensure compliance with data privacy regulations (e.g., GDPR, CCPA) and industry standards. Identify and mitigate risks associated with data governance processes.
• Training and Awareness: Create learning programs and Conduct training sessions and awareness programs to educate employees on data governance principles, policies, and procedures.
• Continuous Improvement: Continuously evaluate and refine data governance processes to adapt to evolving business needs and technological advancements.

Your areas of knowledge and expertise that matter most for this role:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Proven experience (1-5 years) in data governance, master data management, or related fields.
• Strong understanding of data management principles, data governance frameworks, and regulatory requirements (e.g., DAMA-DMBOK).
• Proficiency in data analysis tools and techniques. Experience with data governance software/platforms is preferred.
• Excellent communication skills with the ability to articulate complex technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Ability to work collaboratively in a cross-functional team environment.

What you can expect from us:

• Work on world-class security projects renowned for their safety, reliability, and efficiency.
• Commitment to your ongoing development, including on-the-job opportunities, formal programs, and assistance with further education.
• Community volunteering opportunities.
• A competitive remuneration package featuring performance-based incentives, medical insurance, and a dental allowance.

Responsibilities:

• Responsible for the smooth running of resources/equipment to optimize efficiency of the bagging & warehousing operations in the Company.
• Responsible for the proper building maintenance/facilities of Company’s premises, where we are accountable.
• Ensure that all equipment/facilities meets statutory requirements, where required.
• Interface with customers on the study and improvement of equipment efficiency.
• Management of and optimization of services by vendors and contractors.
• Oversee spare part and inventory management
• Accountable for the overall Technical KPIs.

Requirements:

• Degree in Mechanical or Electrical/Electronic Engineering or relevant degree holder.
• About 5 years managerial experience in a logistics and/or manufacturing background is required for this position.
• Strong ability to interact with all levels in the organization inclusive of customers, contractors and vendors.
• Possess an established network of vendors & contractors and proven ability to manage them.
• Good analytical ability and sound working equipment knowledge
• Excellent management and communication skills.
• Possess a valid class 3 driving license.

Job ID: QWY385VW

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Job Objectives

Monitor and to manage the technology Incidents impacting BANKS group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America.
The Major Incident Manager also works directly with Application and Infrastructure support staffs, Operations,
Business and vendors to ensure agreed service levels are met.

Key Responsibilities

• Manages technology incidents impacting BANKS group businesses
• Work with relevant business & technology group/units to comply with the Incident and Problem Management
processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking,
status notification, escalation, documentation and management reporting in full compliance with BANKS
standards on Incident and Problem Management functions
• End to end ownership of the Major Incident with the aim to minimize the time to restore the services.
• Establishing strong command and control of an Incident, establishing clear accountability and precise
evaluation of complex issue scenarios.
• Participation in all incident resolution calls to facilitate incident determination, recovery and resolution
• Timely incident recognition, logging, assignment and resolution (or bypass / temporary resolution where
permanent resolution within the allotted timeframe is not feasible) with proper documentation
• Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends
or deviations from standards
• Escalation of critical and unresolved Incidents to appropriate levels of management
• Ensure incident data is accurately captured and documented in the incident reporting tool.
• Post Incident activity to ensure highest levels of service quality and improving service levels through
identification of problem trends and causes which impact the delivery of production services.
• Ability to communicate well and manage highly stressful situations during the Incident.
• Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc. End to
end ownership to initiate, track and the closure of problem tickets and the preventive actions.
• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology
incidents with known root cause.
• Management reporting
• Effective and accurate incident reporting and assignment by using tools, which are customized and
implemented, where applicable. Work towards effective use of these automated solutions with other tools and
procedures within command center/ datacenter, in order to garner and present an accurate picture of the
incident situation, minimize adverse change impact, and facilitate the incident recognition and resolution
process.
• Work in co-operation with other Technology & Operations/Shared Infrastructure Services functions to help
maintain an acceptable audit rating.
• KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution
Duration and the associated KPIs.
• Audit Reporting: Data analysis, PowerPoint presentation, Regulatory reporting.
• Good knowledge on Macro, Excel, PowerPoint, Ticketing tools, Data analysis.
• Ensure compliance to Group Technology & Operations Policies and StandardsKey Requirements
• Bachelor’s degree in Business, Computer Science, or related discipline required.
• ITIL certification is a must
• Experience: 8-10 years managing complex IT initiatives in a matrix environment or Operational Line
Managers experience is preferred.
• Excellent English communication skills (written and oral), with experience interacting with all levels of
management
• Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network,
Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow

Job Descriptions

• Manage Technical Operation Team’s day-to-day operations (i.e. repair work, routine servicing, maintenance & T&C processes)
• Manage customer’s expectation, quality service deliverables and establish good rapport for long term relationship
• Manage department resources to ensure continuous smooth operations
• Monitor and conduct review on department manpower competency level
• Ensure continuous training/improvement plan is in place across the Technical team
• Ensure regular review of equipment refresh for customers
• Conduct quality checks on works completed
• Ensure compliance with Health, Safety, Environmental and Assurance regulations
• Able to troubleshoot and carry out repair work for M&E Infrastructures services in Data Center

Requirements

• Diploma/Degree and above in Mechanical & Electrical or relevant discipline
• Min 5 years of relevant working experience with at least 2 years in managerial position
• Excellent knowledge of M&E services with a relevant qualification
• Fire Safety Manager certification is preferred
• Green Mark certification or equivalent certification
• LEW certification an advantage
• Good interpersonal skills
• Self-motivated and meticulous
• Class 3 Driving Licence is preferred

Attractive Remuneration and Employee Benefits

• On-The-Job Training Support
• Performance Bonus
• Rewards and Recognition
• Medical & Dental Benefits
• Birthday Leave

A leading Fintech organisation is seeking a Technology Account Manager (Cloud & DevOps) to join their team.

Your new company

You will be responsible for monitoring and operating support for the financial platform based on the cloud environment.

Your new role

As a Technology Account Manager (Cloud & DevOps) in the Singapore team, you will be responsible for:

• Design and develop and maintain system performance, have good technical background and client-facing experience
• Support day to day operation activites, provide testing support
• Work closely on the business side and provide user feedback on the system.

What you'll need to succeed

• Degree holder in a Technology / Business related field.
• 5–8 years experience in technology account management, ideally with SEA focus. Banking/ finance industry exposure will be a plus.
• Strong understanding of cloud platforms using Microsoft Azure cloud / Google cloud, use of DevOps tools including Kubernetes, Jenkins, Docker
• CICD process, use of Terraform/ CloudFormation
• Excellent in communication skills, problem-solving skills and working with cross-function teams

What you'll get in return

In return, you'll be part of an organisation that values its employees. You will have a structured career growth and plenty of global developmental opportunities.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email [email protected] for a confidential discussion on your career. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position within Cloud & DevOps, AI & Machine Learning, please contact us as well.

EA Reg Number: R1988154

EA License Number: 07C3924 | Company Registration No: 200609504D

Job description:

We are looking for Senior Application Project Managers for Epic’s software in connection with the implementation of Epic’s integrated suite of healthcare software for its customer in Singapore. The duties will include working closely with Epic’s customer(s) and Epic’s internal project management team to coordinate the implementation and configuration of the Epic software at customer location(s). This may include guiding customer counterparts through their build, system testing, end-user training, end-user adoption, and other implementation-related activities. They will monitor project timelines and key milestones within their areas of ownership.

Job requirements:

• Bachelor’s degree or higher (any major)
• 2+ years of Epic software implementation experience as an Application Project Manager, Application Manager or Application Coordinator, including experience through at least one software go-live
• Pass Epic’s standard pre-hire assessment test for the role
• Hold appropriate Epic software application certification

Other competencies:

• Demonstrated interpersonal communication skills
• Hold strong project management competencies including team coordination and problem solving skills
• Demonstrated judgment in handling escalations

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is hiring for Technical Product Manager

Internal Code: A24063

What will you do?

• Work closely with Product Owner, Product Manager and Development Team on project schedule, issues and escalation.
• Plan for and justify project IT resource allocation, including securing approval; monitor and track project resource usage.
• Work with Product Owner and Product Manager to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization.
• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.
• Propose feasible ideas and solutions or engage subject matter expert to provide aid and improve the quality of the product.
• Coordinate with relevant project teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently.
• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.
• Review and ensure that all documentations are complete and of quality.
• Maintain and continuously refine Product Backlog.

What are we looking for?

• Have strong background in Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline.
• Have minimal 3 years business analyst experience in software development projects and working experience in an Agile environment and Cloud platform.
• Possess the ability to work effectively and independently under pressure, meet deadlines, multitask and to prioritize tasks effectively.
• Possess business case and user-stories development skills.
• Good communication skills, ability to articulate technology concepts, participate in discussions on requirements with stakeholders.
• Strong collaboration skills, ability to partner and work effectively across teams and with business stakeholders in development as well as problem solving.
• Good knowledge of web, mobile and Cloud technologies, and their impact and feasibility on design solutions.
• Experience with Confluence, JIRA, GitLab, SonarQube, BPM modelling techniques and methods will be an added advantage.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Technical Manager | UPS and DC power | Up to $3.5k | Ubi

Basic Salary: $3500-$4500
Working Hour: Mon to Fri (8.30am-5.30 pm) | Sat (8.30am -12.30pm)
Working Location: Ubi

Responsibilities:

• Provide technical support to customer for UPS and DC Systems and Battery Coordinate with end-user on-site for Installation, Commission, repair / maintenance
• Work closely with customers and engineers to ensure site work done in safe manner
• Provide training to customers for startup and operational of UPS and DC Systems
• Follow-up maintenance contract and ensure work are carried out in timely manner

Requirements:

• Diploma or Degree in Electrical / Electronic Engineering
• 5 Years of relevant experience in UPS and DC power industry
• Able to Travel oversea within Asia in short notice
• Able to start work immediately
• Possess own transport.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description:

Contribute to strategic initiatives and support management in driving department transformation – As a valued member of the team, you will have the opportunity to actively contribute to strategic initiatives and support management in driving transformative changes within the department. Your insights and expertise will be instrumental in shaping the future direction of the data centre and its operations, enabling us to stay ahead in a rapidly evolving industry.

Be part of the transformation team to change the way we work in data centre and its operations – As a member of the transformation team, you will play a vital role in driving change and innovation within the data centre and its operations. You will actively participate in identifying areas for improvement, implementing new processes, and fostering a culture of continuous improvement.

Acts as the first-line problem solving reference point, addressing computer operations / batch operation issues as they occur and escalating problems – You will serve as the primary point of contact for troubleshooting and resolving computer operations issues, provide immediate support and escalate problems as necessary to ensure timely resolution.

Supervise the development and implementation of new procedures to improve computer operations and efficiency – You will lead the development and implementation of new procedures to enhance the efficiency of computer operations while ensuring adherence to established procedures and standards.

Drive daily huddles with team members to review work assignments and project tasks, set priorities, and communicate issues – You will conduct daily huddles with team members to review ongoing work assignments and project tasks by setting priorities and provide clear guidance on expectations and deliverables

Regional collaboration for computer operations to determine current state and potential for synergistic operations – You will collaborate with regional teams to assess current service levels and identify areas for improvement by gathering feedback and requirements to enhance the quality and efficiency of computer operations.

Develop and enhance new/existing documentation and procedures for key activities and processes – You will develop comprehensive documentation and procedures for activities and contribute to the development of department-wide standards and policies.

Ensure batch operations checklists are maintained for operational status and problem history – You will provide oversight by maintaining and updating batch operations checklists to track operational status and ensure incoming shifts have a comprehensive understanding of operational history.

Coordinate the Data Center scheduled shutdown with all related business unit to ensure completeness of the activity – You will coordinate and plan the data centre scheduled shutdown activities by collaborating with all related business units to ensure a smooth and complete shutdown to minimize disruptions and ensure successful execution.

Qualification Requirements:

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience in data center operations, with a managerial or supervisory role is an added advantage.
• Strong knowledge of data center batch operations, computer systems, and networking technologies.
• Proficiency in Python programming language.
• Experience in SQL and R/ Python (Or other tools for statistical analysis) and data visualization tools for statistical reporting is an added advantage.
• Proficiency in UI/UX design principles and methodologies.
• Experience in designing user-friendly interfaces and enhancing user experience.
• Ability to translate complex information into intuitive and visually appealing infographics.

Working Experience/Skills:

• Proven experience in driving automation and process improvement using Python.
• Hands-on experience with Python libraries and frameworks such as NumPy, Pandas, or Django.
• Have a strong sense of ownership and pride in your performance and its impact on the company's success.
• Possess critical thinking and problem-solving skills to manage issues that surface over the course of work quickly and efficiently.
• Be a team player with excellent consultative and communication skills, proven ability to work effectively with internal and external IT/non-IT stakeholders, vendors, and consultants.
• Knowledge and working experience with an understanding in data centre key operation functions, including enterprise reporting, enterprise scheduling, data centre operations and data centre facilities management, would be a plus.

Position: IT (Infomation Technology) Manager

Working Location: North-east region

Working Hours: 8am - 6pm

Working Days: 5days

Salary Range: Up to $7.5k

KEY ROLE(S), RESPONSIBILITIES AND DUTIES

• Support and responsible for IT Project from conceptualise to Delivery stage.
• Manage 3rd party vendors to ensure service and support are delivered in accordance with the service level agreement.
• To assist with procurement and maintain up to date inventory tracking.
• Analyze, design, program, test, document and maintain IT systems or applications which align with business needs by using SQL script/other software tools.
• Responsible to ensure the accuracy of all necessary analysis tools and report that provide to management for analysis in optimal decision-making.
• Support the launching of new frontend or backend systems, IT relevant projects, resources and vendor management.
• To ensure that the communication links between the various offices and stores are in optimal working condition, including maintaining and managing an effective fault reporting system.
• To maintain and ensure system security and data integrity.
• To ensure all transactions pertaining to System are properly completed within the cut-off date before performing month-end process.
• Support and assist in change requests and application enhancement to the ERP system.
• Handle ad-hoc IT projects whenever required.

JOB REQUIREMENT:

• Minimum Degree/Diploma in Computer Science or related field.
• Minimum 5 years of working experience in technical support in ERP system, as well as the Experience with Servers Backup and maintenance.
• Oversee IT services and operations, network infrastructure and telecommunication service, as well as handle the full spectrum of ERP system.

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : [email protected]

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279