Position Summary

The IT Technical Support position will perform a variety of duties related to providing IT support to our users, offices, and vessels. The role also provides a high level of IT technical support and assistance to other functions within the larger IT team. The role involves installation, configuration and maintenance of computer hardware, software, systems, networks, mobile devices, printers, scanners, troubleshooting and resolving computer hardware and software faults, managing inventory, creating user manuals, process documentation and administration / maintenance of the Active Directory and Office 365.

Major Responsibilities

· Monitors and responds to system, communications, and client problems via our Zendesk ticketing system.

· Provides maintenance and general day-to-day running of the helpdesk system – Zendesk.

· Takes ownership of multiple different IT tools/applications, providing full setup/configuration/support.

· Deals with walk-up requests and ticket/call escalations from third-party first line support.

· Inputs issues and resolutions of problems into Zendesk with adherence to best-of-class ticket fundamentals.

· Adheres to the employee onboarding/employee status changes/terminations (SAF) process and is responsible for the completion of all requirements for new hires, role changes and account terminations.

· Work with the Manager, Vessel IT Systems and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.

· Maintains local office IT equipment setup, managing spares and pro-actively refreshing hardware as required.

· Installs, configures, modifies, and tests computer hardware such as workstations, printers, and other equipment such scanners, switches, network cards; installs and test software according to established procedures.

· Setup and installation of server operating systems and associated hardware related to both shore and vessel environments.

· Performs Active Directory functions such as user network access permission, AD account administration, workstation administration, and other AD administrative functions.

· Performs Office 365/Azure administrative functions, including Teams and SharePoint setup and configuration.

· Communicates with external vendors and partners regarding maintenance and incident support by performing duties such as problem escalation, remote support calls, and troubleshooting where applicable.

· Creates and maintains technical documentation (user guides, how-to documents, local configuration information etc.).

· Participates in the second level on-call rotation, providing evening and weekend support whether in the office or remotely when required.

· Provides support for conferences including audio and visual setups.

· Provides IT Orientations and delivers IT related training for users.

· Undertakes self-study to improve technical knowledge and keep current with new and upcoming technologies.

· Leads or assists on IT projects and other duties as assigned.

· Travels to other offices or vessels as required for operational support, upgrades, implementations, and projects.

Requirements (Knowledge, Skills & Abilities)

· Experience in a 2nd line support role supporting larger user bases (200+ users).

· Experience within 2nd line role related to support/networking/servers.

· Strong communication skills.

· Strong customer service approach and team player.

Preferred

· Relevant professional qualifications (Cisco/Microsoft).

· Experience with VSAT systems with respect to vessel comms equipment.

Technical Sales Engineer

• Basic Salary: $3,500 - $5,000
• AWS + Commission pay If target is met.
• 5 days, Mon - Fri (8:30am – 5:30pm)
• Location: Kaki Bukit

Responsibilities

• Control the SEA region sales function to ensure all sales targets are met
• Contribute to the strategic development in the area of sales to achieve company’s short and long term objectives
• Able to travel and meet customers in South East Asia

Requirements

• Degree / Diploma in Electrical Engineering or equivalent
• Comprehensive knowledge of Electrical Assets, the Electricity Industry and Regulation will be an advantage
• Possess Class 3 driving license preferred but not a must

WhatsApp or Email me your latest resume for Immediate Interview Arrangement.

Whatsapp: +65 80231200

✉ [email protected]

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279

The Opportunity

• Work with a well-established corporate and investment bank
• Working Hour: Rotating shift: Monday – Friday (9am – 6pm; 3.30pm – 1am)
• Location: Central

The Talent

• Bachelor's degree or higher in Computer Science or related field, or equivalent work experience in the industry. Certification in trade finance or IT will be an advantage.
• Minimum of 1 year of experience in supporting or developing applications for trade finance products such as documentary credits/collections and guarantees.
• Able to perform rotating shift between ASIA and EMEA time
• Strong analytical, logical and problem-solving skills with the ability to understand business processes and workflows of trade finance.
• Ability to multi-task and work independently with minimal supervision and adhere to IT production and deployment standards.

The Job

• You will be responsible for providing technical and functional support to a range of Corporate IT and Security applications related to trade finance. Your main duties will include:
• Communicating with end-users through phone, chat, email, or a ticketing system and addressing their issues or requests.
• Analyzing and managing incidents/problems/requests from users and escalating them to the appropriate level if needed.
• Collaborating with cross-functional teams to troubleshoot and resolve technical issues efficiently and effectively.
• Customizing the application, developing document templates and advices according to the business needs and specifications.
• Supervising and monitoring daily and monthly jobs and ensuring their successful completion.
• Processing and issuing daily, weekly and monthly reports on data and tickets.
• Working in shifting schedules (ASIA and EMEA) to provide 24/7 support coverage.

Next Steps

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)

To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to [email protected].

All shortlisted candidates will be contacted. All the best!

Responsibility

• Provide pre-sales support, project implementation and technical support of security products
• Involve in troubleshooting and solving technical issue
• Implement improvement of product configuration and servicing
• Ensure that products delivered to meet customers satisfaction and requirements
• Manage the resources within budget and project schedule

Requirements

• Diploma or degree in Electronic, Electrical or any other engineering
• Min 3-5 years of working experiences in technical/project management
• Posse strong leadership qualities with good communication and hand-on approach
• Knowledge in MS Office, AutoCAD and project management
• Prefer with Singapore class 3 driving license

Responsibilities:

• Oversee the tier-1 network operations.
• Oversee, investigate, and direct the fixing of different network failures and alarms.
• Manage and execute network break fixes, such as switch replacement, and link repair.
• Work closely with IDC technicians.
• Manage basic network management.
• Document and monitor daily operations and update the team on a regular basis.

Requirements:

• Diploma or Degree in Information Technology or equivalent.
• At least 1 - 2 years of experience in Operation and Data Center Network.
• Prior knowledge of TCP/IP and routing protocol.
• Possessing CCNA/JNCIA certificate is an added advantage.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

[Our client is looking for a Technical Support Engineer to provide technical support for CCTV systems at client site.]

Responsibilities:

• Responsible for technical support.
• Write product solutions and responsible for inquires of technical parts of related products.
• Provide technical support to business opportunities.
• Support to Project-designated product or proposal. Comprehensively coordinate resources, successfully accomplish project POC (Proof of Concept) with significant effectiveness.
• Prepare project delivery, plan design and review, testing and verification, to ensure that the solution can be stably implemented.
• With active promotion, projects executed in reasonable process, and delivered with high quality and detail and accurate project materials and deliverables in time.
• Quickly solve problems in the progress and receive good comment from customers; promptly feedback problems to corresponding departments with advice valuable for effectively improving products and solution;
• Continuous follow-up on Projects, maintain project delivery record and data sorting; participate in project acceptance test and presentation, and produce project summary report after completion of the project.
• Collection and Analysis of System and Product Needs, Output of Quality Report, Collection and Analysis of Competing Product, Comprehensive Record of Mid/Large-scale System Implementation.
• Provide technical support in new product/proposal introduction, material output of product technology, material output of product promotion, marketing activity support.
• In charge of Planning and Implementation of Customer/User Training

Requirements:

• At least Diploma or bachelor’s degree in engineering, telecommunication or computer science related.
• At least 1-year experience of technical support in IT/CCTV/telecom related industry.
• Good communication skills and sense of customer-focus.

Interested candidates who wish to apply for the advertised position, please click "apply now" or email us an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | XU RUIXUAN | Reg No: R24120468

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Technical Specialist (Orthopedics, Operating Theatre)

1 year contract, potential to renew/convert

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class US Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is a US healthcare company with a broadly diversified business across consumer, pharmaceutical and medical device segments. They have an annual turnover of US$70 billion, with more than 125,000 employees across 60 countries with a heritage of more than 130 years.

Job Description

The position will develop business opportunities across the Orthopaedics range of products with the objective of achieving/exceeding the sales and profit targets for both Franchise and Account-based Business Plans.

• Obtain market information to help identify business opportunities and threats to help company
• Conduct in-service activities to ensure proper understanding and usage of the products by healthcare professionals
• Provide support to healthcare professionals during cases to ensure proper usage of products during the cases.
• Resolves difficult problems and customer complaints.
• Maintain professional working relationship with key customers.
• Improve the efficiency and effectiveness of customer delivered health care services to patients through in-service education and training where appropriate.
• Continuously improve product knowledge and selling related skills to provide improved service to customers which differentiate business from competitors.
• Engage in product portfolio management and set strategic directions based on customer needs and business goals.
• To undertake any other duties or responsibilities deemed necessary, for the advancement of the Company

Requirements:

• Diploma in Nursing or Nursing Certification
• Ability to manage external customer demands and build relationship within assigned accounts
• Ability to handle complexities of account from different stakeholders involved in the decision making process
• Plan and execute sales strategies to convert customers through competency of products knowledge, procedural knowledge and service support
• To deliver results under pressure, and possess the ability to handle work stress

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

Technical Sales Engineer | Electrical Engineer | Class 3 | Kaki Bukit

• Basic Salary: $3,500 - $5,000
• AWS + Commission pay If target is met.
• 5 days, Mon - Fri (8:30am – 5:30pm)
• Location: Kaki Bukit

Responsibilities

• Control the SEA region sales function to ensure all sales targets are met
• Contribute to the strategic development in the area of sales to achieve company’s short and long term objectives
• Able to travel and meet customers in South East Asia

Requirements

• Degree / Diploma in Electrical Engineering or equivalent
• Comprehensive knowledge of Electrical Assets, the Electricity Industry and Regulation will be an advantage
• Possess Class 3 driving license preferred but not a must

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Responsibilities:

• Responsible for developing new clients and maintaining existing customer relationships to achieve sales targets.
• Analyse market trends and competitor situations to develop effective sales strategies.
• Engage in effective communication with clients to understand their needs.
• Regularly participate in industry trade shows and conferences
• Collaborate with team members to ensure the sales team meets set sales goals.

Qualifications:

• At least 5 years of sales experience, preferably with a background in semiconductor, pharmaceutical manufacturing, food manufacturing, OR chemical industries.
• Excellent communication and negotiation skills.
• Ability to work independently and possess a strong team spirit.

If you are interested in the position, kindly send your CVs to sean.ho(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving your current job.

We regret that only shortlisted candidates will be contacted. Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

This is a new role reporting to the Sales Manager covering enterprise cumstomers in the Southeast Asia region.

Key Responsibilities:

• Control the SEA region sales function to ensure all sales targets are met
• Contribute to the strategic development in the area of sales to achieve company’s short and long term objectives
• Able to travel and meet customers in South East Asia

Required Skills & Experience:

• Degree/Diploma in Electrical Engineering or equivalent
• 3 to 5 years of relevant experience
• Comprehensive knowledge of Electrical Assets, the Electricity Industry and Regulation will be an advantage
• Excellent interpersonal, communication and time management skills
• Possess Class 3 driving license

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Working as part of a team of Technical Support Engineers, this role will be required to provide technical support and training to AspenTech customers for the Engineering suite of products (e.g., Aspen Plus and Aspen HYSYS). The ideal candidate should work as a team to accomplish the goals and objectives of the support organization and lead Southeast Asia and Australasia team as team leader.

Your Impact

Your time will be divided between solving customers technical problems with our Engineering software and delivering quality training on our Engineering product courses. In addition, your role will also involve engaging with our Sales teams in pre-sales consulting and other departmental projects as needed. More specifically your duties will include:

• Providing “Technical Solutions” to customers for Engineering products, through remote support telephone, web chat and e-mail.
• Maintaining high quality of support experience and KPIs to customers in terms of SLO, Customer satisfaction and Resolution.
• Driving improvements to our Engineering software through the communication of your own ideas and customer feedback to our R&D teams.
• Serve as a technical subject matter expert (SME) and provide technical leadership in specialized areas within our Engineering support team.
• Develop and maintain Engineering training course materials and curriculum to include newly released software features and functionality.
• Author white paper solution articles for publication to our user community through our support web knowledge base.
• Travel to our customer sites where required.
• Proactively engage with customers on onsite health check visits to identify roadblocks to using our software and ensure follow ups are conducted for timely resolution to identified issues.
• Participate in alpha and beta testing programs prior to new software version release dates to assess product quality and contribute to final product improvements.
• Support training course delivery for non-standard courseware where required by customers by engaging in creating course content and workshop examples.
• Provide coaching to new employees and junior team members

What You'll Need

• A Bachelor’s, Master’s or PhD degree in Chemical Engineering is required
• >12 years of previous experience in the chemical or oil and gas industries
• Dynamic modeling, Heat Exchanger design experiences are of advantage.
• Previous simulation and modeling experience in using Aspen Plus
• Excellent verbal and written communication skills in English
• Proficiency in Business Chinese and Malay will be of advantage
• Ability and motivation to do self-learning or self-training
• Willing to travel 30-40% time, both domestic and international.
• Strong customer relationship and troubleshooting skills
• Ability to work collaboratively within a team

Position Objective
Stamford seeks a dynamic, mission-driven leader as Director of Student Support Services. This position oversees the school’s MTSS (Multi Tiered System of Support) program including: early intervention services, social-emotional counseling programs, speech and language therapy, occupational therapy, and academic and behavioral supports. Stamford’s MTSS model includes support for building Tier 1 capacity, Tier 2 interventions, and a Tier 3 Intensive Support Program. The Director collaborates with administrative teams, teachers and specialists to offer the highest quality support services in a leading program in Singapore. The Director directly supervises the Head of Intensive Intervention, the Head of Therapy and provides extensive support for Academic Support and School Counseling teams.

Responsibilities
The job holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom they are responsible, or with whom they come into contact will be adhered to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, they must report any concerns to the School’s Designated Safeguarding Lead or to the Head or indeed to the Cognita Regional Safeguarding Manager so that a referral can be made accordingly to the relevant third party services.

Strategic Leadership of the MTSS Model at Stamford
● Lead the strategic development of all student support services for students N-G12 at SAIS
● Collaborate with Divisional Administrators to ensure articulation of services between divisions and grade levels (N- G12)
● Support school leaders and educators in maintaining inclusive positive and supportive learning environments and highly effective educational programming for all students (N-G12)
● Facilitate and/or coordinate professional learning that supports effective instruction and social emotional supports for all students
● Participate in divisional teams to coordinate a cohesive support model
● Engage in schoolwide teams and committees to identify and address academic, social and emotional, and behavioral needs
● Support teacher leaders in facilitating divisional screening and referral process
● Collaborate with safeguarding, nursing, and discipline committee on escalated student needs

Recruits, Coaches, and Provides Professional Learning for Student Support Members
● Develop SSD team members’ professional growth opportunities as it relates to student services functions
● Actively recruit and collaboratively plan the onboarding of SSD team members
● Facilitate learning of teacher leaders to support SSD staff’s professional growth and progress towards team goals
● Provide training and support in the planning of intervention at all tier levels including screening, goal writing, and progress monitoring
● Guide in the collection, analysis, and use of data in intervention decisions and instructional planning
● Serve as the Primary and/or Secondary Hiring Manager for SSD positions
● Demonstrate outstanding interpersonal skills in the course of supporting SSD team members’ collaborative efforts with any/all professionals across campus

Maintains & Improves upon Administrative Policies, Systems, & Documentation within the SSD Program
● Serve as a productive partner and liaison to all stakeholders in an effort to enhance SAIS student services
● Partner during the admissions process for the screening of files and leading student, parent, and teacher interviews
● Revise systems for identification and support of students who are in the EAL program and demonstrate a need for intervention services
● Collaborate with the Head of the Intensive Support Program to identify openings, criteria for entry/exit, and communication structures
● Responsible for budget related to Student Support Program, including the Intensive Support Program budget and resource allocation
● Ensure that appropriate data is collected and records and reports are maintained to comply with SSD, AHPC, Cognita, CIS / WASC and CPE policy and regulation

Other duties as assigned by the Superintendent or Deputy Superintendent Position

Requirements
● The ability to lead initiatives with staff and students to build school culture aligned with the school vision
● Problem solver
● Positive attitude toward challenges
● Strong organizational and communication skills
● Effective collaborator and team-member
● Excellent interpersonal and time management skills
● Exemplifies the IB learner profile – knowledgeable, inquirer, open-minded, principled, caring, communicator, risk taker, thinker, balanced, reflective
● Resilient - able to work long hours depending on the demands of the job at various times throughout the year
● Demonstrates the Stamford Values – Courage, Ingenuity, Compassion, Integrity

Qualifications
● Master’s Degree / PhD in a related field (Special Education, Education Leadership, Educational Administration)
● At least 3+ years experience in a position of significant leadership (i.e., SSD Director, Deputy Principal, etc)
● Minimum 5 years teaching experience in Special Education and/or inclusive General Education classroom contexts
● Experience implementing Multi-Tiered Systems of Support and experience with selecting, training, and supporting the implementation of intervention programs
● Current Teaching Certification in Special Education (Mild/Moderate and/or Severe Licensure)
● Experience supporting English Language Learners
● Experience with Universal Design for Learning (preferred)

Contacts
● Stamford Community
● Stamford and Cognita Leadership Team
● Parents and Students
● PTA Other Stamford Teaching and Non-Teaching Staff

Working Conditions
● School Environment
● Based at SAIS Woodleigh campus with travel to Lorong Chuan campus for meetings
● Working hours 8am to 4:30pm, Monday to Friday, plus occasional staff meetings and trainings
● School holidays are paid and free except staff days and training days (please refer to the website to see the school calendar with school holiday dates)

Terms of Employment
● Annual Leave: 30 working days
● Medical Benefits: Medical insurance provided where applicable
● Sick Leave/Hosp: 60 days hospitalization leave including 14 days sick leave
● Probation Period: 3 months from date of commencement
● Referee request: Required
● Background Check: Required

Stamford American International School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment background checks are mandatory and appointments are strictly subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, Stamford’s holding organization.

We are an equal opportunity employer and disallow discrimination of age, ethnic origin, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics or disability. We welcome applications from all qualified candidates.

Please note that only shortlisted candidates will be notified.

APPLICATION SUPPORT ENGINEER

Tescom is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, usability testing, resource augmentation, IT support and training.

We are looking to hire Application Support Engineers, to join us in an exciting engagement. This is a rewarding role that requires candidates to exercise their technical skills and soft skills in managing user incident tickets and resolving them to closure for a Singapore public sector agency for a Finance and Treasury system.

Responsibilities

1. Provide application production support services.

2. Analyse, and resolve incident tickets through a pre-defined workflow and ticketing tool.

3. Meet service level agreements (SLAs) for response time and resolution time.

4. Work on service requests for new enhancements.

Experience:

1. Minimum 2 years relevant experience working in an application production support team.

2. Minimum 2 years of work experience in technical skills, software development and coding in:

a. K2 Five (at least version 5.6) (Mandatory)

b. Microsoft SQL

c. .NET C#

3. Minimum 2 years of work experience in:

a. Treasury or Finance projects

b. Public sector projects

Education & Certifications:

1. Bachelor’s Degree in Computer Science or a technology-related field.

2. ITIL Foundation certification.

Personal characteristics:

1. Strong English verbal and written communication skills.

2. Good work attitude.

3. Fast learner and able to quickly understand complex systems.

4. Quality conscious.

5. Strong sense of responsibility, accountability, and customer service.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Data Centre Operations Specialist in Singapore to support our client, a top global investment bank. The ideal candidate will be responsible for the design, implementation, maintenance, and optimization of data center infrastructure. They will ensure reliability, safety, security, and efficiency of data center operations while adhering to industry standards and best practices as well as regulatory requirements.

Responsibilities:

• Designing, configuring, and implementing data center infrastructure components such as structured cabling, open frame, PDUs, patch panels and power cabling work.
• Installing and provisioning hardware and software systems in the data center environment.
• Performing regular maintenance tasks such as power, cooling and cabling maintenance activities.
• Monitoring data center performance and capacity utilization, and proactively identifying and addressing issues to minimize downtime and disruption.
• Collaborating with stakeholders and vendors to understand and meet incoming demand for space, power, and cooling. Plan data center capacity and drive regional strategy in growth and de-risk.
• Manage data center security measures, including access controls, environment monitoring and surveillance systems.
• Collaborating with cross-functional teams to support the deployment and operation of new services and applications in the data center.
• Developing and maintaining documentation, including Standard Operating Procedures (SOPs) and diagrams. Provide support to management reporting and audit responses from internal control teams and regulators.
• Providing technical support and troubleshooting assistance to resolving data center related issues escalated by other teams

Required Skills:

• Bachelor’s degree in computer science, information technology, and/or engineering field
• At least 3-5 years of data center experience
• Strong understanding of data center technologies as well as network and computing technologies
• Familiar with data center management tools and software
• Excellence problem solving, analytical skills and ability work effectively under pressure in highly regulated environment
• Strong communication and interpersonal skills, with the ability collaborate effectively with partner teams and vendors
• Ability to participate in on-call rotation and response to data center emergencies

Desired Skills:

• Data Center, network, and server hardware certifications
• Scripting languages such as Excel Micro, Python, Shell scripting, etc
• Good with data and interested in data mining and automation

As an Application Specialist, Graduate ( Baggage and Border Management) you will assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.

You will be accountable for performing all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities

Reporting to the Director, Service Operations you will be a part of the Service & Infrastructure Operations team responsible for providing Service & Infrastructure Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).

At SITA, we are meeting the new needs of travel ...today! Are you ready to join us?

What You Will Do

• Carry out proactive fault monitoring and incident management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
• Report and escalate all observed problems to proper SITA operational escalation points.
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.

Who You Are

• University Degree in Computer Engineering/Systems Engineering/Information Systems;
• Exposure in Linux / Unix;
• Interest in Aviation and the application that support the Aviation industry;
• Strong English Skills;
• Must obtain your degree by 2024
• Must have less than 12 months’ post graduate experience, excluding undergraduate placement/ internship experience.
• Must be a Singaporean Citizen/ Permanent Resident
• 18-month contractual assignment with high possibility of conversion
• Shift based work assignment (7.45am- 4.35pm/ 12noon- 8.45pm)
• Each month you are also expected to work on 1xSat and 1xSun... (not every weekend). For each Sat or Sun that you are working, you will be compensated with an Off day on either Monday or Friday.

What We Offer

SITA’s workplace is all about diversity many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

Welcome to SITA

SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

Role:

Technical & Application Support (Mechanical / Electrical / Up to $3500 + Comm)

• Singapore Based (Bukit Batok)
• 5 Days work per week (Mon to Fri 9am to 6pm + OT depends on project)
• $2500 - $3500
• With M&E or E&E or E&I background.
• Salary: Basic $2500 to $3500 before bonuses and commission
• Career Progression Opportunities

Role description

• Provide technical support, maintenance and servicing/repairing of equipment, instruments, and systems at site.
• Perform on-site installation and setup of equipment and systems with strong competent skills.
• Assist devices checking, technical demo, testing & training for customers.
• Checking technical specification, documentation and drawings plus prewire.
• Understand application process flow, to provide service to users by promptly responding to their queries, with necessary evaluation and prioritization.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• The Application Support Analyst (L1) is responsible to support application wellness in production
• Investigate production issues, respond based on production defect severity SLAs and pass relevant details to L2/L3 team
• Manage and respond to users on timely manner
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI
• Make sure system availability as per respective agreed SLA
• Ensure daily start of day (SOD) and end of day(EOD) execution for supported applications complete successfully
• Provide support for annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor
• Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainfraim or unix shell or DB scripts etc
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]

Job Requirements:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation
• Strong written, oral communication skills and able to manage user
• Ability to easily adopt to any technology / environment
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Responsibilities:

• Provide technical support to customers regarding medical imaging systems.
• Diagnose and troubleshoot issues with medical imaging equipment.
• Collaborate with cross-functional teams to develop and implement solutions to customer problems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Provide training and guidance to customers on the operation and maintenance of medical imaging systems.
• Assist in the installation and configuration of medical imaging equipment.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Min Diploma in Mechanical / Electrical Engineering or its equivalent
• At least 1 year related working experience in Medical / Healthcare /
• Laboratory/medical imaging product is a plus
• Able to commit standby and travel if required.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we

may collect, use or disclose your personal information for purpose in connection with the services

provided by us.

Job Summary:

• Basic $8,000 - $10,000 + Commission + Car Allowance + Hand Phone Allowance + AWS + VB
• Mon-Fri: 8:30AM- 5:30PM
• Kallang

Job Description
The Head of Sales is a senior management role responsible for leading and overseeing organization's sales department.

PEOPLE MANAGEMENT
•⁠ ⁠Managing and mentoring a group of sales & customer service team to achieve sales targets, customer sastifaction and performances goals.
•⁠ ⁠Leading 1 on 1 pipeline monthly meetings/ monthly & quarterly performance review meetings/ annual appraisal meetings and monthly sales team meetings.
•⁠ ⁠Setting individual sales targets & measures (KPI) with the sales team including customer service.
•⁠ ⁠Guide CS-Sales support team on how to manage claims from customers.
•⁠ ⁠Recruit salespeople (hunter), set objectives, train, coach, and monitor performance ensuring assigned tasks and responsibilities are fulfilled.

SALES STRATEGY
•⁠ ⁠Produce Strategies and action plans to ensure revenue objectives and KPIs are achieved by creating and executing a strategic sales plan that expands our customer base, increases profitability, and increases the efficiency of the sales team.
•⁠ ⁠Identify target customers, pursue them and ultimately convert them into clients.
•⁠ ⁠Tracking sales goals and reporting results.
•⁠ ⁠Prepare Monthly Management Reporting.
•⁠ ⁠Overseeing the activities and opportunities (pipelines) of the sales team.
•⁠ ⁠Understand our ideal clients for the sales team and how they relate to our current products.
•⁠ ⁠Identify product improvements or new products by remaining current on industry trends, market activities and competitors.
•⁠ ⁠Identify competency gaps within the team and develop a plan to improve them by providing necessary training for each sales and CS team member.

DATA MANAGEMENT
•⁠ ⁠Manage myCRM data (activities, potential, opportunity, quote, target, sales leads), CWG data (assigned Sales & CS, customer credit term, credit limit)
•⁠ ⁠Claim management from Sales team.

Requirements

•⁠ ⁠Relevant Sales Experience working in Freight Forwarding & Logistics Industry.
•⁠ ⁠A confident and prefessional communcator with ability to lead commercial negiotiations and presentations.
•⁠ ⁠Minimum 5 years of experience in leading, managing and developing teams.
•⁠ ⁠Strong written and presentation skills, an eye for details.
•⁠ ⁠Strong proficiency with Microsoft Excel
•⁠ ⁠Degree or equivalent

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Lau Jie Xi

Registration Number: R21103272

EA Licence No: 16C8004 (Elitez Pte Ltd)

• Managing and monitoring all installed systems apps
• Installing, configuring, testing and maintaining operating systems, server application software and system management tools
• Ensuring the highest levels of systems availability.

Responsibilities

1. Manage and monitor all installed system apps.
2. Install, configure, test and maintain operating systems, application software and system management tools.
3. Perform system patching and reporting.
4. Proactively ensure the highest levels of systems availability
5. Maintain and monitor security, backup policy.

Requirement

• Educational Qualification: Diploma Holder in IT or related engineering field
• Years of IT Experience: 1 Year
• Work Experience: 1 year System Support
• Good to have Skill: Microsoft Server; System Management Tools
• Working Location: DSTA
• Working on Shift:
• CAT-1 clearance is required
• Mandarin speaking is essential to liase with native speakers

Job Summary:

• Basic $8,000 - $10,000 + Commission + Car Allowance + Hand Phone Allowance + AWS + VB
• Mon-Fri: 8:30AM- 5:30PM
• Kallang

Job Description
The Head of Sales is a senior management role responsible for leading and overseeing organization's sales department.

PEOPLE MANAGEMENT
•⁠ ⁠Managing and mentoring a group of sales & customer service team to achieve sales targets, customer sastifaction and performances goals.
•⁠ ⁠Leading 1 on 1 pipeline monthly meetings/ monthly & quarterly performance review meetings/ annual appraisal meetings and monthly sales team meetings.
•⁠ ⁠Setting individual sales targets & measures (KPI) with the sales team including customer service.
•⁠ ⁠Guide CS-Sales support team on how to manage claims from customers.
•⁠ ⁠Recruit salespeople (hunter), set objectives, train, coach, and monitor performance ensuring assigned tasks and responsibilities are fulfilled.

SALES STRATEGY
•⁠ ⁠Produce Strategies and action plans to ensure revenue objectives and KPIs are achieved by creating and executing a strategic sales plan that expands our customer base, increases profitability, and increases the efficiency of the sales team.
•⁠ ⁠Identify target customers, pursue them and ultimately convert them into clients.
•⁠ ⁠Tracking sales goals and reporting results.
•⁠ ⁠Prepare Monthly Management Reporting.
•⁠ ⁠Overseeing the activities and opportunities (pipelines) of the sales team.
•⁠ ⁠Understand our ideal clients for the sales team and how they relate to our current products.
•⁠ ⁠Identify product improvements or new products by remaining current on industry trends, market activities and competitors.
•⁠ ⁠Identify competency gaps within the team and develop a plan to improve them by providing necessary training for each sales and CS team member.

DATA MANAGEMENT
•⁠ ⁠Manage myCRM data (activities, potential, opportunity, quote, target, sales leads), CWG data (assigned Sales & CS, customer credit term, credit limit)
•⁠ ⁠Claim management from Sales team.

Requirements

•⁠ ⁠Relevant Sales Experience working in Freight Forwarding & Logistics Industry.
•⁠ ⁠A confident and prefessional communcator with ability to lead commercial negiotiations and presentations.
•⁠ ⁠Minimum 5 years of experience in leading, managing and developing teams.
•⁠ ⁠Strong written and presentation skills, an eye for details.
•⁠ ⁠Strong proficiency with Microsoft Excel
•⁠ ⁠Degree or equivalent

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Lau Jie Xi

Registration Number: R21103272

EA Licence No: 16C8004 (Elitez Pte Ltd)

Job Description:As a Technical Support Specialist at [Company Name], you'll be the go-to person for helping our customers with any issues they encounter during the installation and use of our electrical products. Whether it's over the phone, email, or in person, you'll be their problem solver, ensuring their experience with our products is smooth and hassle-free. You'll work closely with our installation teams and engineers to provide valuable feedback and help improve our products based on customer needs. We're looking for someone who can explain things simply, understands electrical systems, and is passionate about delivering top-notch customer service.

Key Responsibilities:

1. Assist customers with troubleshooting and resolving issues related to the installation and usage of our electrical products.
2. Diagnose problems and guide customers through solutions, ensuring they can effectively use our products.
3. Collaborate with our installation teams and engineers to address complex issues and provide comprehensive solutions.
4. Document customer interactions and feedback to help improve our products and services.
5. Stay updated on the latest industry trends and product developments to better support customers.
6. Create user-friendly guides and manuals to aid customers in understanding and using our products effectively.
7. Conduct product testing to identify and address any potential issues or improvements.
8. Maintain a positive and helpful attitude when assisting customers and working with colleagues.
9. Provide after-hours support as needed to ensure customer satisfaction.
10. Continuously strive to enhance your knowledge and skills in electrical systems and customer support.

Requirements:

1. A background in electrical installation or a related field, with hands-on experience preferred.
2. Previous experience in a technical support role, ideally within the electricity installation industry.
3. Strong understanding of electrical systems and components, including troubleshooting techniques.
4. Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly.
5. Customer-focused mindset with a dedication to providing exceptional support and service.
6. Proficiency in using computer software and tools for tracking customer interactions and resolving issues.
7. Ability to work independently and collaboratively in a dynamic environment.
8. Problem-solving skills with a proactive approach to finding solutions.
9. Flexibility to adapt to changing priorities and work schedules, including occasional evenings or weekends.
10. Certifications or training related to electrical installation or technical support are a plus.

Shifts: 24/7 shifts and support work required;

Flexibility in working hours to accommodate shift work requirements.

Role : Contract

Min 10 + years Experience

Experience with financial institutions or banking systems is a must .

The ideal candidate will utilize their analytical and programming skills to analyze business requirements, design, develop, and implement solutions based on a well-defined software development life cycle (SDLC). The role will involve working on both COBOL and Golang programs, as well as providing support during 24/7 shifts and support work. Flexibility in working hours is essential to meet the demands of the role.

Responsibilities:

• Analyze business requirements and design/develop COBOL and Golang programs.
• Create and execute testing scripts, and support test managers with delivering bug fixes during testing phases (system integration/user acceptance).
• Investigate and troubleshoot testing/production issues, communicating with business partners to identify gaps between requirements and expectations.
• Participate in Agile practices such as sprint planning, daily stand-up meetings, and contribute to sprint retrospectives to improve processes and executions.
• Document changes required in the system.
• Provide 24/7 shifts and support work as necessary, ensuring systems are operational and resolving any issues promptly.
• Maintain flexibility in working hours to accommodate the demands of shift work.

Qualifications:

• Bachelor’s degree in Computer Science, Mathematics, or related field.
• Extensive experience in programming languages including Golang, COBOL.
• Proficiency with mainframe technologies such as CICS, Eztrieve, JCL, DFSORT, MVS, OS/390, TSO/ISPF, IDCAMS, VSAM.
• Prior experience in providing 24/7 shifts and support work is preferred.
• Flexibility in working hours to accommodate shift work requirements.

NTT DATA, a global leader in digital business and IT services, offers a thriving environment for career growth and excellence. Recognized as a "Top Employer 2023" in multiple countries, NTT DATA's commitment to talent acquisition, values, and ethics creates an outstanding workplace. With a diverse community of over 140,000 innovators worldwide, competitive benefits, and a focus on innovation,

NTT DATA empowers employees to drive transformation in cloud, data, and applications. This is an opportunity to join a culture of collaboration, and impactful contributions, whether you're an experienced professional or a recent graduate, on a journey toward a more connected and sustainable future.

COLLECTION, UTILIZATION, AND DISCLOSURE OF PERSONAL DATA: NTT DATA will assess and evaluate your suitability for employment, appointment, or continued engagement within any position within our organization.

Who we are:

The ICC Academy, launched in 2015, is the educational arm of the International Chamber of Commerce (ICC), the institutional representative of more than 45 million companies in over 100 countries. ICC is the organisation that creates many of the rules and guidelines that govern international business and trade today.

ICC’s core mission is to make business work for everyone, every day, everywhere. The ICC Academy supports this mission by providing a wide range of specialised certification programmes, short-online courses and customisable workshops for professionals and businesses operating internationally. We have trained thousands of professionals in more than 100 countries and our qualifications are recognised and accredited globally.

Learn more @ www.icc.academy

Mission:

This is an exciting and rewarding opportunity to join the educational arm of a globally recognised organisation and play a huge role in shaping its growth. It will suit an experienced B2B sales leader who specialises in coaching and improving members of their team and who is motivated by ambitious targets.

The focus of this role will be to lead and mentor a team of 3.5 FTEs to achieve your ambitious revenue targets through sales of our online learning products and customised training. You will also oversee the work of one sales agent based in Latin America, with potential to add more sales agents in other parts of the world. You will have the freedom to implement your own B2B sales strategy and approach, and create a successful sales team in your own image.

This role is based in Singapore but will have a global remit.

Specific responsibilities include:

Sales strategy

• Own and hit the B2B revenue target
• Design and oversee the implementation of a B2B sales strategy to achieve our targets and expand our customer base in collaboration with the Head of Marketing
• Work closely with the Head of Marketing to enhance our lead targeting and generation efforts, develop sales content and collateral and expand into new target segments and industries
• Work closely with the production and marketing teams to ensure our product roadmap meets customer needs

Team leadership & development

• Coach, drive and support a team of 3.5 direct reports to hit their individual targets and develop relationships with key customers
• Review and adjust the sales incentive structure and key performance indicators to maximise performance of the sales team
• Recruitment of new members of the sales team as appropriate and dependent on success

Sales operations & reporting

• Strategic account management and lead conversion on key accounts in collaboration with sales managers and the wider Global Learning team
• Effectively communicate ICC Academy’s value proposition through proposals and presentations
• Create and maintain best practice processes and guidelines for the end to end sales process, including for cold outreach, lead nurturing, running sales calls and presentations, CRM management and account management
• Speak and interact regularly with our target audiences to stay up-to-date with industry developments and capture customer feedback
• Regular sales reporting, forecasting, and analysis for ICC HQ in Paris to understand the strengths and weaknesses of sales strategies

Experience and key skills required:

• At least 5 years experience leading a B2B sales team
• A strong, demonstrable track record of meeting and exceeding sales targets both as an individual and as a team leader
• Proven ability to improve the performance and skills of individual members of B2B sales teams and a passion for coaching others
• Exemplary people and communication skills – you must be comfortable making cold calls, writing sales emails, conducting engaging and influential presentations and writing sales proposals
• Experienced in building strong, profitable relationships with large global organisations
• Ability to understand local or regional contexts and/or industry trends that may impact upon a sales approach
• A demonstrable ability to position brands and products against competitors
• A proven ability to implement and drive the sales process from planning to closing
• Experienced in recruiting and building a sales team, including implementing new best practice processes and guidelines
• A strong service-orientated mentality and consultative selling approach
• An independent, determined, organised and proactive individual who has a strong sense of urgency to succeed and is willing to take on new projects

Our Client is a well establisted market leaders in the Asia Pacific and global markets to Contribute to Society Through Science and Technology.

• Permanent Position : Technical Sales Specialist (Informatics)
• Salary :Attractive Remuneration + Bonus + Traveling Aowances
• Location : West (Kent Ridge)
• Working Hours : Office Hours, Monday to Friday

Job Responsibilities:

• Product Expertise Development: The role involves becoming proficient in client informatics products, encompassing understanding existing and new software platforms' configurations and features.
• Product Advocacy and Support: Acting as a key advocate for client informatics products, the individual supports pre-sales activities conducted by subsidiaries and distributors in the APAC region.
• Sales Support and Consultation: Providing pre-sale support to the field sales team entails assisting in positioning appropriate informatics product solutions and advising on optimal configurations to meet customer needs.
• Distributor Assistance: Supporting distributors by engaging with customers, addressing technical pre-sale inquiries, and potentially facilitating customer demonstrations.
• Customer Alignment and Value Proposition: Understanding customer workflows to demonstrate how client informatics products align with their needs, thereby emphasizing the value proposition.
• Competitor Analysis Contribution: Contributing insights for competitor analysis in markets with similar products, aiding in understanding competitive landscapes and informing strategic decisions.
• Training and Materials Development: Providing training and developing materials, including Standard Operating Procedures (SOPs), as required to enhance product understanding and support customer needs effectively.

Job Requirements:

• Diploma or Bachelor's degree in Chemistry, Biochemistry, IT, Computer Science, or equivalent
• Marketing/Business Development experience for Chromatography Data System (CDS) and Laboratory Information Management System (LIMS), involving field activities in direct sales or distributor environments (preferably with experience in Analytical Instrument vendors and the Life Science industry).
• Preferred experience working in regulated environments within the Pharmaceutical and/or Medical Device industry.

Next Step

• Interested applicants may email your resume to [email protected] with your latest updated resume
• Only shortlisted candidates will be contacted