If you desire to be part of something special, to be part of a successful and winning team, read on. We are looking forward to Software Support Engineer in Eaton Electrical based in Singapore.

Job Summary

The primary responsibilities of this position include providing technical escalation support and timely solutions to external and internal Customers for Eaton's Brightlayer software platform (DCIM, EPMS) .

This role will also provide onsite Field Service software technical support and deployment within EA Region.

This person is responsible to develop and build technical expertise among Field Service Engineers for our software offerings service business. He/She will take the lead, in consultation with Factory R&D team to build our field services teams with right competencies and improve our customer experience. Additionally, they will help in the planning, project management, deployment and installation of Eaton’s software portfolio, namely DCIM, EPMS and our Cybersecurity offerings.

Your essential responsibilities:

· Works closely with Software Sales Team and execution of escalation procedures via phone calls and emails, including after office hours in support of escalations; Escalations are primarily refer as “post-sales technical support” including, but not limited to, DCIM software, EPMS software, firmware (where applicable) and other Eaton related equipment where the software is a core component.

· Assists the Software Project Managers and takes the technical lead on software installation and deployments, documents all aspects as necessary and publishes on Share Point / Eaton Technical Web/ Service Bulletin for companywide reference.

· Identifies opportunities for improvement of field procedures, and feedback/correction on related service manual content.

· Assists all countries in EA Region to review service procedures include installation and deployment / rework preparedness, execution and knowledge transfer of all issues/resolutions that are encountered for a predetermined time production period.

· Assumes role as the point of escalation for Software support, EA Region via phone or e-mail on emergency call from Eaton Level 1 Software Support team

· Develops and coordinates site testing plans for issues escalated to identifying root cause of problems.

· Participates in troubleshooting, escalation and technical conference calls where data analysis and action plan development are required.

· Participates in the delivery of field services within EA Countries, approximately 20% the time in supporting and mentoring Customer Service Engineers

· Assumes the role of technical leader during field escalations of service calls in normal business hours and after office on call basis.

· Assumes the role of “Standby On Call” when alert or pre-warning for an immediate response on evening and weekend technical support escalation calls where technical service is required. This include responsibility to on-site field service support for critical installed base in Singapore and execute fast recovery for key account customers when complexity fault situation is reported.

· To be committed & responsible for Quality Management System

If you are:

· Associate degree in a technical field from an accredited school and/or 3 years of equivalent experience in an equivalent technical field.

· Minimum 4 years of software related experience

· Strong working knowledge of TCP/IP networks, basic programming languages

· Open to IT Infra experience.

· Experience with BMS related or data center operational software preferred, but not essential

· Experience with software and hardware security installations preferred, but not essential

· Experience with programing languages and Linux would be looked favourably upon

If you meet most of the criteria above, you’re the one we’re looking for. We hope to hear from you!

*We make what matters work.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day.

It’s where bold, bright professionals like you can reach your full potential - and where you can help us reach ours. Need more about Eaton? Come on in @ www.eaton.com.

Job Description

• Industry/ Organization Type: Energy Equipment and Solution Provider
• Position Title: Technical Support Engineer (Electrical)
• Working Location: West (Nearest MRT: Clementi)
• Working Hours: 5 days (Mon to Fri: 8 am-5 pm or 9 am-6 pm)
• Salary Package: Up to SGD 4000 + AWS
• Duration: Permanent

Key Responsibilities

• Deliver technical support for after-sales service to both local and regional clients.
• Oversee the provision of immediate and efficient technical support through on-site visits, phone, email, and other virtual means for a variety of products.
• Offer expert technical guidance and propose solutions for resolving customer issues.
• Communicate with the internal team to elevate product concerns and ensure consistent follow-up with customers regarding the progress and resolution of these issues.
• Coordinate with the headquarters and affiliate companies concerning any product-related or technical concerns.
• Conduct hands-on training sessions for the internal team, such as technicians, to fully prepare them to conduct comprehensive product and system tests that verify functionality and compliance with specifications.
• Assist QA team in system testing, including conducting Factory Acceptance Testing, Interface Factory Acceptance Testing, and on-site testing tasks.

APPLY NOW!!!

• Min. ITE in Electrical Engineering
• Min. 1 year of quality engineering experience working in a manufacturing environment
• Comfortable to travel
• Experience in auditing to the requirement of ISO quality system standards will be an added advantage
• Training provided to inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66245 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Key Responsibilities:

• Provide timely and effective level 1 technical support for application-related incidents and service requests.

• Troubleshoot and resolve application issues, both independently and in collaboration with development teams.

• Research, resolve, respond to and document end user reported issues/inquiries.

• Monitor application performance, identify bottlenecks, and implement performance enhancements.

• Maintain documentation related to application configurations, troubleshooting procedures, and known issues.

• Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.

Requirements:

• Minimum 1 year relevant experience

• Strong technical knowledge and experience in supporting enterprise-level applications.

• Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.

• Process good communications skillset

• Experience with databases and SQL query language.

• Familiarity with software development life cycle (SDLC) and ITIL principles.

• Excellent problem-solving and analytical skills.

• Effective communication and collaboration abilities.

• Ability to work under pressure and prioritize tasks in a fast-paced environment. Preferred Skillset

• Oracle Database - Basic

• MySQL Database - Basic

• Jira • Exce

We are seeking a dynamic and motivated individual to join our team as a Junior Technical Support Specialist. The ideal candidate will play a crucial role in assisting customers with technical issues, ensuring their satisfaction, and providing excellent customer service.

Responsibilities:

• Perform installation, maintenance, and repair tasks for systems.
• Diagnose technical issues and implement solutions.
• Conduct inspections to ensure equipment functionality.
• Test equipment performance and troubleshoot malfunctions.
• Collaborate with engineers and other team members to resolve complex problems.
• Provide technical support to customers or end-users.
• Communicate technical information in a clear and understandable manner to non-technical customers.
• Maintain accurate records of customer interactions, technical issues, and solutions.
• Assist in creating and updating technical support documentation, FAQs, and knowledge base articles.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Previous experience in technical support on-site is preferred.
• Experience with or a keen interest in smart home technology is preferred.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal abilities. Proficiency in Mandarin is advantageous.
• Ability to work effectively in a team-oriented environment.
• Positive attitude and eagerness to learn and adapt.
• Familiarity with technical support tools and software.
• Basic understanding of networking, software applications, and troubleshooting methodologies.
• Flexibility to work during weekends and holidays if required.

Responsibilities:

• Performing onsite hardware replacement including,
• Laptop/Desktop/All-in-one motherboard replacement
• Laptop/All-in-one LCD replacement
• HDD/SSD replacement, including reloading Windows-based operating system and drivers
• System Chassis replacement Eg. Palmrest, LCD cover, Keyboard, Touchscreen assembly
• Identify and troubleshoot PC fault symptoms like No post, No Power, No Boot, No Display, and other intermittent issues
• Provide technical support to the end users
• Ad-hoc as per assigned.

Requirements:

• Min Nitec in any discipline
• Good time management
• Good English verbal communication skills
• Process-orientated
• Preferably HPE Certified, Dell Certified or Lenovo-Certif
• Travelling required - Willing to commute to several customer sites in a day

Zenith Infotech (S) is a Tech Recruitment firm in Singapore since 1997, a good 27 years now. We provide placement of IT Consultants to our clients from the government and coporate sectors.

Currenlty, we are assiting one of clients to lookout for Infra Tech Support Practitioner, 12 months contract with option to renew.

Requirements:

• Setup Architecture and Design guidelines for the platforms across on-premise (GPC)
• Develop Designs Frameworks, Work collaboratively with development team, technical lead and business analyst to determine technical direction and approach to system design and implementation
• ·Coach and train project team members on Technical architecture processes and best practices
• Analyze security vulnerability reports for Operating system, Middleware solutions
• Plan operating system, middleware patching involving ATFM and Accenture
• Work with Infrastructure partners (ATFM, GPC) to set up development, testing, and production environments
• Proposes solutions that satisfy performance requirements; ensures test strategy validates performance requirements; tunes application performance issues
• Recommendations to strategic plans and reviews; preparing and completing action plans; implementing production and quality standards; resolving problems; identifying trends; determining system improvements; implementing change.
• Develops and maintains system documentation

Top 3 Core skills

1. Experience in AWS

2. Experience in managing DevOps

3. Experience in MEAN Stack

Job Responsibilities:

Setup Architecture and Design guidelines for the platforms across on-premise (GPC)
Develop Designs Frameworks, Work collaboratively with development team, technical lead and business analyst to determine technical direction and approach to system design and implementation
Coach and train project team members on Technical architecture processes and best practices
Analyze security vulnerability reports for Operating system, Middleware solutions
Plan operating system, middleware patching involving ATFM and Accenture
Work with Infrastructure partners (ATFM, GPC) to set up development, testing, and production environments
Proposes solutions that satisfy performance requirements; ensures test strategy validates performance requirements; tunes application performance issues
Recommendations to strategic plans and reviews; preparing and completing action plans; implementing production and quality standards; resolving problems; identifying trends; determining system improvements; implementing change.
Develops and maintains system documentation

Job Requirements:

Top 3 Core skills

1. Experience in Operational, Maintenance of solutions at On-premise, Cloud

2. Experience in setting up development, testing, and production environments at GPC and cloud

3. Experience in building/maintaining solutions running on Linux, IBM WebSphere, IBM Curam V7, IBM DB2, custom packaged applications like AngularJS, NodeJS, Docker container management, Kong API Gateway

Experience in AWS

Experience in managing DevOps

Experience in MEAN Stack

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

Responsibilities:

• Provide sales support and coordination for the automotive sales team.
• Assist with order processing, tracking, and fulfillment.
• Coordinate with internal teams to ensure timely delivery of products to customers.
• Prepare sales quotations and proposals.
• Handle customer inquiries and provide product information.
• Monitor and maintain accurate sales records and customer databases.
• Track sales activities, forecasts, and targets.
• Assist in identifying new business opportunities and developing sales strategies.
• Collaborate with the marketing team to support sales campaigns and promotions.
• Provide administrative assistance to the sales team as needed.

• Minimum GCE 'O' Levels or equivalent.
• Prior experience in sales support or customer service role, preferably in the automotive industry.
• Knowledge of automotive products, parts, and industry terminology.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Attention to detail and accuracy in data entry and documentation.
• Ability to work in a fast-paced and dynamic environment.
• Positive attitude and a willingness to learn.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email: [email protected]

My Client is a leading stable firm in Singapore.

Job Title: Data Warehouse Support Engineer - 1 Year Contract (with 12 days Annual Leave)

Job Description: We are currently looking for a skilled Datawarehouse Support Engineer to join our team on a one-year contract basis. As a valued member of the IT BAU team, you will be instrumental in maintaining the Enterprise Datawarehouse (EDW) system, ensuring its availability, and facilitating timely delivery of datamarts to various business units, including Finance, regulatory, and Campaign.

Key Responsibilities:

• Provide continuous support for the Enterprise Datawarehouse (EDW) system, ensuring its stability and meeting Service Level Indicators (SLIs) for system availability and batch deliverables.
• Address inquiries from different business units promptly, offering timely updates on production status and progress in issue resolution.
• Optimize applications and systems to enhance performance and accommodate higher volume throughput.
• Review technical and functional solutions to ensure alignment with IT standards.
• Perform impact analysis for enhancements/projects affecting supported systems.
• Identify underlying issues, propose solutions, and ensure timely resolution within SLAs.
• Assist in software/platform/database upgrades for relevant systems.
• Collaborate with delivery teams to ensure smooth transitions from projects/enhancements to BAU mode.
• Effectively manage incidents, problems, and service outages.
• Participate in Disaster Recovery and Business Continuity exercises.
• Monitor server performance, capacity, utilization, and health.
• Work closely with cross-functional teams within IT and Business to drive independent outcomes.

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060

Responsibilities

• Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region
• Provides L2 support and troubleshoot production incidents and critical system interfaces through the Payment System.
• Assist the Incident Manager in identifying and implementing preventive and detective measures for applications, including root cause analysis.
• Aid the IT Planner in achieving project objectives and execute production transitions for new system launches and system change requests.
• Recommend system improvements based on identified process gaps.
• Develop and document implementation, integration, and standardization processes in accordance with established standards.
• Identify and suggest processes suitable for automation and implementation.
• Lead and coordinate projects, providing analytical support and conducting requirement analysis for system enhancement, fixes, and emergency application changes deployment.
• Promptly highlight and escalate risk issues to relevant parties.
• Participate in system restoration exercises for Disaster Recovery.
• Coordinate regular issue resolution meetings with developers/vendors.
• Perform other duties as and when assigned.

Requirements

• Hold a Diploma/Bachelor’s degree in Computer Science or Information Technology.
• Possess a minimum of 4 years of experience in Application or System Support, preferably within a bank or financial institution.
• Have hands-on experience supporting Payment systems.
• Experience in an Enterprise Application support environment involving interaction with multiple functions (developers, infrastructure, service desk, and business users).
• Possess functional knowledge of Payment systems such as GIRO, FAST, CTS, MEPS+, Overseas & Domestic Remittance, Internet Banking, and customer eAdvices.
• Have technical knowledge of applications hosted on both Windows and LINUX, capable of performing database queries (SQL Server, ORACLE), and managing application services under Windows and LINUX environments.
• Demonstrate proficiency in scripting (e.g., DOS, Shell Scripting).
• Exhibit self-motivation and a strong work ethic to ensure high-quality work delivered in a timely manner.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24166

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Banking client with large IT support team in Singapore is looking to hire IT Application / production support Analyst to provide global support for their mission critical banking systems

• Providing Application support to a few mission critical application
• Provide level 2 support to requests from various areas of the business and investigate and troubleshoot issues.
• Performing root cause analysis
• Ensuring timefly resolution especially for high severity incidents to business users
• Providing updates on problems / issues reported
• Ensuring processes are followed
• Working with level 3 support and development team for unresolved issues

Requirements :

• Minimum 6+ years of experience working in supporting mission critical high volume applications
• Strong troubleshooting, analytical and problem solving skills
• Experience working in banking industry is a must
• Able to work under pressure
• Good knowledge in ITIL
• Min 4 years of experience working with Unix/Linux , Windows
• Experinece in support Java application is a plus
• Good expeience working with RDBMS
• Experience working with middleware such as weblogic, websphere
• Experience with with Batch scheduling tools is a plus
• Good communication skills

Interested candidates please email your latest resume to [email protected]

Responsibilities:

• Responsible for monitoring jobs, analyze root cause of any failures, responding to users queries on time with a solution.
• To handle production support – L1, L2.
• Deploy fixes in production for failures.
• Analyze ITSC cases and deploy fixes for the same in production.
• Manage Incident, production tickets, determine priority and resolution from Level1 escalation within defined SLA in compliance to client process.
• Perform in depth production incident troubleshooting, resolve any production failures.
• Provide Trend Analysis and root cause analysis on recurring defects.
• Build and update knowledge base from incident and problem tickets.
• Automate manual daily production activities.
• Provide Jobs Status update to management and clients.
• Responsible for End-to-End EDW and Bigdata Production batch support.
• Prepare roaster and manage batch support team.
• Prepare Test cases for Unit Testing/SIT/Regression.

Requirement:

• Bachelor’s/Master’s degree (or its equivalent) in Information Technologies or related course.
• 6-8 years of experience in relevant field.
• Good knowledge on Data warehouse Concepts.
• Hands on experience in Control M Scheduling tool, Propose design to create and schedule ETL jobs using Control M.
• Should be good in Unix Shell scripting, writing SQL.
• Sound knowledge of Core Banking Domain.
• Able to work in shifts based on roaster, should be available for on call support.
• Willing to work in Shifts (Morning/Afternoon/Night).
• Good Communication, Flexibility, and commitment.
• Should be able to take ownership and deliver independently.

Technical Skills

• Hadoop, SQL
• Unix shell script
• Control M
• Banking Domain
• Hive, Spark

Good to Have

• Hadoop Cloudera Certification

About the role: Application Support Analyst (on site)

This role is about problem solving supporting trading applications and exchange connectivity for Global Derivatives Markets

Joining an award-winning application support team, you will work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. Direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.

You will work with the very latest in low latency trade execution technologies, maintaining Linux server and Windows client applications across our global distributed architecture in both proprietary private cloud and in public cloud environments.

This is a technical role based in our Singapore Downtown office. Supporting our global client base and working as part of a global team, communication is key – both with clients and with colleagues across multiple teams and time zones.

You will be required to:

● Respond promptly to support requests and enquiries from clients.

● Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.

● Support customers and resolve issues related to order entry, risk management, and exchange connectivity.

● Conduct analysis of complex order and trade histories.

● Work directly with new customers to coordinate the deployment and configuration of the company’s products.

● Manage distribution and installation of software enhancements and upgrades.

● Work directly with various exchanges and our software engineers to test and conform new software releases.

● Work with our infrastructure team to test and complete various server and network upgrade projects.

● Liaise with Stellar’s overseas offices to provide seamless 24-hour customer support.

About you

● Have a Computer Science, Engineering, or related technical degree.

● Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.

● You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.

● Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.

● Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.

● You will enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.

● You may have previous experience supporting applications that connect to any of the major global derivatives exchanges such as CME, EUREX, SGX or OSE and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.

● Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.

● Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.

How to Apply

Please email your CV to [email protected]

About the role: Junior Application Support Analyst (on site)

This role is about problem solving supporting trading applications and exchange connectivity for Global Derivatives Markets

Joining an award-winning application support team, you will work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. Direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.

You will work with the very latest in low latency trade execution technologies, maintaining Linux server and Windows client applications across our global distributed architecture in both proprietary private cloud and in public cloud environments.

This is a full-time technical role based in our Singapore Downtown office. Supporting our global client base and working as part of a global team, communication is key – both with clients and with colleagues across multiple teams and time zones.

You will be required to:

● Respond promptly to support requests and enquiries from clients.

● Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.

● Support customers and resolve issues related to order entry, risk management, and exchange connectivity.

● Conduct analysis of complex order and trade histories.

● Work directly with new and existing customers to coordinate the deployment and configuration of the company’s products.

● Manage distribution and installation of software enhancements and upgrades.

● Work directly with various exchanges and our software engineers to test and conform new software releases.

● Work with our infrastructure team to test and complete various server and network upgrade projects.

● Liaise with Stellar’s overseas offices to provide seamless 24-hour customer support.

About you

● Have a Computer Science, Engineering, or related technical degree.

● Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.

● You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.

● Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.

● Willing to assume responsibility, making timely decisions including to escalate when appropriate.

● You will enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.

● You may have previous experience supporting applications that connect to any of the major global derivatives exchanges such as CME, EUREX, SGX or OSE and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.

● Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.

● Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.

How to Apply

Please email your CV to [email protected]

Responsibilities:

• Provide technical support and troubleshooting assistance to customers regarding refrigeration systems and equipment.
• Diagnose and resolve technical issues on-site visits.
• Collaborate with cross-functional teams to identify and implement solutions to customer problems.
• Provide training and guidance to customers on the operation and maintenance of refrigeration systems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Participate in product testing and evaluation to provide feedback for product improvement.
• Assist in the development and implementation of new products and features.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Bachelor's degree in Mechanical Engineering or related field.
• Prior experience in technical support or field service role within the refrigeration industry.
• Strong knowledge of refrigeration systems and equipment.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to travel as required.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Data Support Engineer

Skillset

• Up to 9 years of IT experience & 5+ Years on Hadoop and K8s Eco Systems
• Last 3 years of relevant experience in banking/financial services industry
• Demonstrable analytical skills with deep knowledge of Big Data Ecosystem in a Production Support Environment.
• Hands On Experience within the Hadoop Tool Sets Hive, Hue, Spark, Kafka, Kudu, Flink, Ozone, Kafka and Streaming.
• Strong SQL, Python, Java and Unix shell scripting
• Incident, problem, and service Outage management experience is Plus.
• Good Communication and Articulation Skills

Roles/Responsibilities

• Strong in data engineering concepts and programming
• Experience in building and optimizing ‘big data’ data pipelines, architectures and data sets.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Strong analytic skills related to working with unstructured datasets.
• Experience in supporting data transformation, data structures, metadata, dependency and workload management.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Provide operational support and ensure SLI of Applications
• Troubleshoot Batch Issues & root causes to Mitigate Impacts to SLA
• Proactively Identify and Identify opportunities for preventive Maintenance
• Perform Administration & Optimization to achieve of Optimal System Performance
• Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to Established Standards
• Recommend Design and Operational Optimizations
• Respond on time to the queries raised by various business units
• Provide Timely updates (Status, Progress, Issues, Resolutions) to Business Stakeholders
• Work with Project/Enhancement Teams to Review, Transition for Run Team
• Participate in Disaster Recovery and Business Continuity exercises
• Support relevant software/platform/database upgrade for the systems
• Knowledge of Troubleshooting Core Java, Python, Scala spark batch, API and streaming applications
• Support data APIs, data science ML applications running on Kubernetes platform

Company Reg No.: 201131609D | License No.: 11C4684 | Madhavi Talupula

Job Responsibilities

• Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure
• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
• Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
• Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
• Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
• Participate in DR/BCM activities or infrastructure related upgrade
• Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
• Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Job Requirements

• Degree in computer science/engineering or related disciplines.
• Minimum 5 years of experience in application development and support environment in Banking Finance, ETL, Data warehouse, and business intelligence
• Individual must have working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets
• Mandatory Technical skills : SAP ABAP, Oracle / MS SQL, Unix/Linux, AS400, Control-M, Connect Direct, Shell scripting
• Mandatory Functional knowledge for SAP covering module FI, CO, AA, AP, AR, MM, REFX, Workflow and Archival
• Knowledge of ITIL of similar framework will be advantage
• Experiences in Wolters Kluwer’s OneSumX, Hyperion, Ray, Informatica, Teradata, Big Data using Cloudera (CDH 5.8 or above), Hive, Impala, HDFS, YARN, Sqoop, Oozie, Hbase, kafka, Map Reduce/Spark are good advantageous
• Excellent communication, interpersonal and analytical skills
• Excellent knowledge of front to back banking business , finance, risk and accounting data across various sectors
• Excellent & proven Incident/Problem Management and organization skills a must

Responsibilities:

• Responsible for monitoring jobs, analyze root cause of any failures, responding to users queries on time with a solution.
• To handle production support – L1, L2.
• Deploy fixes in production for failures.
• Analyze ITSC cases and deploy fixes for the same in production.
• Manage Incident, production tickets, determine priority and resolution from Level1 escalation within defined SLA in compliance to client process.
• Perform in depth production incident troubleshooting, resolve any production failures.
• Provide Trend Analysis and root cause analysis on recurring defects.
• Build and update knowledge base from incident and problem tickets.
• Automate manual daily production activities.
• Provide Jobs Status update to management and clients.
• Responsible for End-to-End EDW and Bigdata Production batch support.
• Prepare roaster and manage batch support team.
• Prepare Test cases for Unit Testing/SIT/Regression.

Requirement:

• Bachelor’s/Master’s degree (or its equivalent) in Information Technologies or related course.
• 7-9 years of experience in relevant field.
• Good knowledge on Data warehouse Concepts.
• Hands on experience in Control M Scheduling tool, Propose design to create and schedule ETL jobs using Control M.
• Should be good in Unix Shell scripting, writing SQL.
• Sound knowledge of Core Banking Domain.
• Able to work in shifts based on roaster, should be available for on call support.
• Willing to work in Shifts (Morning/Afternoon/Night).
• Good Communication, Flexibility, and commitment.
• Should be able to take ownership and deliver independently.

Technical Skills

• Hadoop, SQL
• Unix shell script
• Control M
• Banking Domain
• Hive, Spark

Good to Have

• Hadoop Cloudera Certification

Technical Sales Support | Aviation | Class 3 | Proficiency in Pivot Table / Excel Formulas / PowerPoint| Clementi

5 days, 8.30am- 6pm

Salary: $2500 -$4000

Location: Pandan Road (Clementi)

Job Description:

• Sales of Aviation cleaning chemicals
• Managing and maintaining relationship with Principal Account
• Service & maintain good customers’ relationship with existing accounts
• Managing in-direct sales channel & resellers under your account
• Opening of new accounts / exploring new business opportunities
• Handling customer’s enquiry & requirements
• Performing pricing analysis
• Inventory management
• Maintenance of customers’ database
• Delivery presentation at customers’ visits
• Weekly & monthly submission of sales report & sales plan
• Sales collection & credit payment
• Need to travel to overseas (APAC Region Countries) – business trip
• Ad-hoc duties as assigned

Requirements:

• Diploma in Sales & Marketing or equivalent
• Minimum 2-3 years’ corporate sales experience, preferably in Aviation Industry
• Has experience in cleaning chemicals for aircraft usage.
• Possesses Class 3 driving license with own vehicle
• Experience in Aviation Cleaning Chemicals Products as this role will need to be familiarise with the products as need to do Sales Demonstration. Otherwise, have sales experience in selling chemicals.
• Candidate will need to travel overseas often (APAC Region Countries)
• Proficiency in Microsoft Excel (Pivot Table, Excel Formulas), Microsoft PowerPoint

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Technical Sales Support | Aviation | Class 3 | Proficiency in Pivot Table / Excel Formulas / PowerPoint| Clementi

5 days, 8.30am- 6pm

Salary: $2500 -$4000

Location: Pandan Road (Clementi)

Job Description:

• Sales of Aviation cleaning chemicals
• Managing and maintaining relationship with Principal Account
• Service & maintain good customers’ relationship with existing accounts
• Managing in-direct sales channel & resellers under your account
• Opening of new accounts / exploring new business opportunities
• Handling customer’s enquiry & requirements
• Performing pricing analysis
• Inventory management
• Maintenance of customers’ database
• Delivery presentation at customers’ visits
• Weekly & monthly submission of sales report & sales plan
• Sales collection & credit payment
• Need to travel to overseas (APAC Region Countries) – business trip
• Ad-hoc duties as assigned

Requirements:

• Diploma in Sales & Marketing or equivalent
• Minimum 2-3 years’ corporate sales experience, preferably in Aviation Industry
• Has experience in cleaning chemicals for aircraft usage.
• Possesses Class 3 driving license with own vehicle
• Experience in Aviation Cleaning Chemicals Products as this role will need to be familiarise with the products as need to do Sales Demonstration. Otherwise, have sales experience in selling chemicals.
• Candidate will need to travel overseas often (APAC Region Countries)
• Proficiency in Microsoft Excel (Pivot Table, Excel Formulas), Microsoft PowerPoint

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Minimum 1 year relevant experience

• Provide timely and effective level 1 technical support for application-related incidents and service requests.

• Troubleshoot and resolve application issues, both independently and in collaboration with development teams.

• Research, resolve, respond to and document end user reported issues/inquiries.

• Monitor application performance, identify bottlenecks, and implement performance enhancements.

• Maintain documentation related to application configurations, troubleshooting procedures, and known issues.

Preferred Skillset:

• Oracle Database

• MySQL Database

• Jira

• Excel

Roles and Responsibilities

1. Drives internal and 3rd party service provider/ vendor review meetings covering issues, performance, service improvements, quality and processes

2. Assist as Subject Matter Expert and drive organizational capability to effectively apply service operations and maintenance framework

3. Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance

4. Assist in blueprints for operational support material for disciplines of applications are concise and complete, covering (internal security and technology standards)

5. Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

6. Provide guidance to the team to ensure the best support and best standarization of approaches possible for systems availability

7. Support and assist in high severity incidents and drive problem management meetings

8. Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

9. Assist senior leaders in disaster recovery planning and activities

10. Perform troubleshooting, testing and baseline assessment in lower environment to check on operational issue reported by users prior to escalation to the next level for investigation

11. Support testing for Major Project enhancements or Change Requests if possible

12. Create, maintain, and ensure project documentations such as process documents, operations document, etc. are filed and keep up to date with proper versioning control

Requirement / Qualifications

1. Successful track record in enterprise application support, user and vendor liaison for small to mid-scale projects

2. Experience in assessment of requirements feasibility, functional and technical design, and involved in project life cycle

3. Strong analytical skills, self-motivated and ability to work independently

4. Strong competency in IT technologies covering operating systems, databases technologies, etc

5. Ability to establish and manage processes and practices through collaboration and the understanding of business

6. Ability to communicate effectively and collaborate with teams from other departments, hospital departments and/or vendors

7. Proficient in MS Office and basic understanding of Windows Servers and MS SQL/MySQL

8. Installation and setup of retail POS system experience will be an advantage

9. Able to provide support outside working hours. Support may be required during non-working hours or weekends/public holidays.

10. Experience in healthcare industry is added advantage

11. Degree in Computer Science, Computer Engineering or equivalent

Your role:

• provide front-line technical support to end users on a variety of technology issues
• support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions
• continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics
• coordinate with multiple and varied teams to conduct and manage special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days
• ensure supportability and quality are maintained with the introduction of production changes
• incident Management: Incident investigation, diagnosis & resolution. Uphold high standards for timely issue resolution
• problem Management: Identification and managing tasks to both analyze incidents and implement preventative measures to avoid repeat occurrences and major incidents
• change Management: Change request review and approval, and support for production change deployment and events, including weekends coverage
• service Transition: Work with Application Development to ensure new projects are implemented in line with current standards and are ready for production, including applications that are moving to the Cloud
• service Improvement: Leveraging data driven analysis and metrics, partner with IT Infrastructure and Application Development to proactively improve and measure application serviceability, reliability, and scalability (efficiency first approach)
• knowledge Management: Maintain knowledge articles, such as support and disaster recovery procedures, to ensure that they are kept relevant and up to date
• batch Management: Resolve batch events and help identify opportunities for optimization and automation
• performance Monitoring & Enhancement

Your team:

You will be working for Application Support & Reliability AM in London, United Kingdom. We are aligned Do you have a knack for technology and interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using cutting edge tooling platforms? Have you supported large scale production systems?

Your expertise:

• ideally 8+ years of hands-on experience with support background across multiple operating systems
• knowledge of diverse technology solutions and services (networks, operating systems, infrastructure components, applications)
• knowledge of Microsoft Azure or related Cloud technologies, DevOps, Orchestration and automation (Automation Anywhere, IPcenter), Monitoring an instrumentation (Netcool, Moogsoft, AppDynamics, Splunk)
• understanding of Linus/ Windows Server, Scripting (SQL, PowerShell, Python) and Relational databases (Oracle/Sybase/MSSQL/PostgreSQL)

Job Description

The Nutrition Support Service clinical coordinator provides the following care services:

• Care coordination, education and management of home parenteral nutrition (HPN) and enteral tube feeding.
• Clinical care and support to encourage full rehabilitation of patients on both HPN and enteral feeding under NSS and also responsible for coordinating their follow up care.
• Counselling to patients and their families on both home parenteral and enteral feeding process.
• Ordering and basic interpretation of diagnostic and laboratory tests
• Ordering appropriate treatments and non-pharmacologic therapies according to hospital protocols.
• Participate in data collection, research and community outreach activities

Job requirements:

• Degree in Nursing, Psychology, Life/Health Sciences; or
• Advanced Diploma in Nursing, Psychology, Life/Health Sciences with at least 1 year of relevant experience; or
• Diploma in Nursing, Psychology, Life/Health Sciences with at least 3 years of relevant experience;
• Proficient in Microsoft Word, Microsoft Power Point and Microsoft Excel
• Good verbal, written communication skills and interpersonal skills
• Prior experience in healthcare setting would be an added advantage
• A team-player capable of working with various stakeholders
• Strong interpersonal skills with initiative, pleasant disposition and ability to work independently
• Fully vaccinated against COVID-19

My client is a established leading provider in designs, builds and markets its semiconductor manufacturing equipment used in the production of integrated circuits which are widely used in industries such as consumer electronics, IT and communications, automotive, aerospace, healthcare and others. Its core capabilities are in providing high-end vision inspection and ultra-precision handling solutions for die-sorting, vision inspection and laser marking requirements under its proprietary brand.

• Position : Technical Support Engineer
• Working Hour : 5 days, Office hour
• Location : North (AMK)
• Remuneration : Attractive Remuneration and Bonus

Responsibilities:

• Support Set-up, troubleshooting and identify problems for onsite software issues / problems encountered.
• Provide support to FSEs for onsite software related matters.
• Review machines log files, machine configuration and related machine information to identify problems areas for software related matters.
• Liaise with Engineering Software team to clarify customers’ request, issues, problems that are identified.
• Create User request, SIR (Software Issue Report) and needed information for Engineering software team to understand the requirement as to provide correct solution.
• Support bench or machine test for new release software before onsite implementation.
• Provide technical training for FSEs / customers on Software related troubleshooting matters.
• Update and maintain all service-related documentation or reports in databases (e.g. customer feedback system) for effective recording, monitoring, and resolution for software issues.

Qualifications:

• Higher NITEC / ITC / Diploma in Electronics/Electrical Engineering
• Some experience in servicing automated / production equipment.
• Computer literate with C++ program knowledge
• Able to travel overseas at short notice

Next Step

• Interested applicants may email your resume to [email protected] with your latest updated resume
• Only shortlisted candidates will be contacted