Total 29 tourism management job vacancies in Information Technology category in D26 Upper Thomson, Springleaf

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Job Description

You will be a member of the Group Information Security Team responsible for responding to threats and incidents to the corporate networks, systems (on-prem and cloud), and digital assets.

Key Responsibilities:

•Perform security monitoring and incident response activities across the scoot networks, leveraging a variety of tools and techniques.

•Manage Security Operations center.

•Detect incidents through proactive “hunting” across security-relevant data sets.

•Ability to correlate multiple events from different devices to identify abnormal behaviour

•Document incident response analysis activities thoroughly

•Develop new, repeatable methods for finding malicious activities

•Provide recommendations to enhance detection and protection capabilities.

•Effectively present technical topics to both technical and non-technical audiences

•Develop and follow detailed operational processes and procedures to appropriately analyze, escalate, and assist in the remediation of information security incidents

•Prioritize multiple high-priority tasks and formulate responses/recommendations in a fast-paced environment

•Prepare documentation for security technical standards, standard operational procedures, and hardening standards.

•Analyse endpoint, network, and application logs

•Assist other IT teams in security-related issues

•Engage with vendors and parent company SIA team members for security reviews.

Requirements:

•Degree in Computer Engineering, Computer Science, Information Systems, or equivalent qualification.

•At least 5-6 years of experience in Cybersecurity Incident and Security Operations.

•Demonstrate experience in Information Security with a focus on Cyber Security Operations, Incident Response and Detection.

•Experience working in the Security Operations Centre and/or Computer Incident Response Team.

•Excellent problem-solving skills combined with hands-on experience doing root cause analysis and post-incident reviews.

•Solid knowledge of computer networks and common protocols

•Knowledge of prominent cyber threat actors and APT groups.

•Experience with Threat Intelligence Platforms.

•Experience with SIEM (especially Splunk).

•Professional security related qualifications (i.e. GCIA, CISSP etc) will be an advantage

•Preferred certifications: CISSP, CISM, CISA, ISMS, TOGAF, SABS

•Good interpersonal skills

Responsibilities:

• Manage customer relationship on a Global basis and will act as the key escalation point globally for all product programs, projects, and operational performance issues.
• Facilitate collaborative communication between all functional areas within a location / business group/vertically integrated organization.
• Facilitate external two-way communication between Customer and Flex Sites.
• Manage the process to ensure Customers expectations are clearly defined, understood, and communicated across the appropriate Flex Organizations
• Work with Operations globally to ensure the appropriate Project Managers and project resources are assigned to all customer projects
• Accountable for supporting the performance of Project team(s) and Project manager(s)
• Provide the necessary leadership and support to Project Managers to manage projects in line with project management processes and associated policies and procedures.
• Ensure collaborative cross-functional project team participation to effectively initiate, plan, execute, monitor, and control all phases of a project or subproject to ensure work efforts are executed on time, within budget, and according to stated requirements reliably and repeatedly.

Requirements:

• Bachelor’s Degree in Engineering, Sciences or Business; MBA is preferred.
• Typically requires 10 years of progressively advancing account management and/or business development experience.
• Demonstrated experience in working within cloud, enterprise, compute customers as a Program Manager or Global Program Manager.
• Experience building relationships while working directly with customers.
• Experience managing a local team and Experience with Finance/Quoting.
• Ability to Travel & Work non-traditional hours.

Reporting to the General Manager, the incumbent is responsible for maximizing overall revenue through development and implementation of effective inventory and pricing strategies based on demand and competitor analysis in order to gain market share.

RESPONSIBILITIES

• Drive market share and revenue performance through proper pricing and mix management using competitive reports
• Develop overall pricing strategy to include all market segments and distribution channels with the aim of maximising revenue through forecasting and budgeting
• Manage rates, room inventory, distribution channels and market segmentation
• Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including brand website and 3rd party sites
• Identify new revenue opportunities and provide daily, weekly and monthly reporting
• Maintain complete knowledge of room availability for each day, including restricted dates, rates and room types breakdown
• Analysis of data, booking patterns and market trends and generating reports
• Ensure all related systems are configured correctly, validated and working to full capacity / functional
• Evaluate performance of distribution partners and contracted rates (OTA, FIT, corporate, groups etc).
• Monitor competitors and market to develop rate and market-mix strategies
• Have good knowledge on all room rates/packages and promotions
• Supervision of reservations team in meeting the daily business needs, including conducting training and guidance to the Revenue & Reservations department
• Coordinate and work with other departments in sales fulfilment
• Develop specific goals and plans to prioritise, organise and accomplish the work for the department.
• Any other ad-hoc duties assigned by General Manager from time to time

SKILLS & QUALIFICATION REQUIREMENTS

• Bachelor’s Degree in Hotel Administration/ Revenue Management/ Business/ Finance or related field
• At least 15 years of relevant working experience within the hotel industry
• Have worked in both local & international hotel brands with properties of at least 350 keys
• Proficient in Microsoft Office including email
• Knowledge in Revenue Management platforms (eg. Amadaeus, Duetto, Lanyon etc)
• Knowledge in OPERA Cloud will be advantageous
• Good interpersonal and communications skills
• Strong analytical and negotiation skills
• Multi-tasking skills with attention to details and deadlines
• Ability to lead and train team members
• Ability to communicate and interact with various stakeholders of all levels

We regret that only shortlisted candidates shall be notified.

Academic Education and Work Experience

• Bachelor’s degree in Computer Science and/or Cloud Engineering/Science, Information Technology or related discipline.
• Candidates should possess 3 years hands-on working experience in the System engineering with L2 Cloud Server management experience. Exposure to security, support and operations of sizable enterprise and cloud infrastructure with in-depth hands-on knowledge of security practice.
• Proficiency in Windows Server roles and functions is a must.
• Proficiency in Linux based systems, security infrastructure, security policy orchestration and system automation tools will be an added advantage.
• Ivanti Patching management, Ansible Automation, power automate/powershell and/or other scripting languages.
• Familiarity in AWS Best Practise system management, S3 Bucket, EC2 Instance, VPC, Transit Gateway, VPC Peering, SES, Route53, JSoN/YAML scripting.
• Fluent in Database/RDS management. MS SQL, Oracle.
• Familiar with Call Center Service. Call flow design, Amazon Connect, voice gateway
• Experience with Microsoft EntraID, Conditional Access, Graph API, Azure B2C.
• Knowledge of ITSM/ITIL would be helpful.
• flexible schedule, including night and weekend employment.
• Familiar with open source and other tools for monitoring, troubleshooting, and performance analysis.

Professional Education/License (if any)

• AWS Certified Solutions Architect Associate/Professional.
• Azure Certified Administrator/Solutions Architect.
• Redhat Certified System Administrator.

Skills

• Strong analytical and troubleshooting skill in technologies, including Windows Roles Servers, Linux Server, SAN storage related issue and continue enhancing reliability.
• Maintain, Manage and Monitor Hybrid Cloud Infrastructure.
• Knowledge of Cloud security tools like Checkpoint, Security Hub, GuardDuty, AWS Detective
• Ability to work effectively in a fast-paced implementation environment
• Knowledge of Veritas Backup solution, Ivanti Patching management, Ansible Runbook Automation, IIS Web, Apache/Tomcat Web.
• Knowledge of Genesys Call Center Solutions, Amazon Connect Call Center. Voice Gateway and SIP trunk integration.
• Automation Scripting experience using PowerShell, Python, YMAL, JSON, Bash.
• Knowledge is Database Management, MS SQL, Oracle and AWS RDS.

Personal Attributes

• Strong experience in vendor, project, service, people, stakeholder management and process improvement.
• Excellent interpersonal, strong people management and communication skills both written and oral with proven ability to communicate at all levels.
• Able to have holistic view, able to bridge people, process and information in order to produce appropriate results; ability to see beyond the dot.
• A self-starter to learn and broaden knowledge to continuously add values to the organization.

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

About the Role:

The Building Automation System Engineer shall possess a diploma in Building, Facilities, Engineering or relevant disciplines from a recognised establishment with a minimum 3 years of relevant working experience in Building Maintenance System. The Building Automation System Engineer shall be familiar with the Building Maintenance System (BMS) and have good knowledge in building M&E system.

The responsibilities of the Building Automation Engineer shall include but not limited to the following:

1) On daily basis, follow up on anomalies or faults detected from the use of the Building Maintenance System to optimize the building equipment;

2) Deep dive into building function and equipment to improve energy efficiencies and eliminate intermittent faults, derive new fault rules specific and relevant to the Sites; and

3) Manage, operate, configure, modify and perform troubleshooting on the Building Maintenance System

About You:

1) Possess a recognized diploma in any discipline of building, facilities, or engineering (with M&E background preferred) related discipline from a recognized establishment with a minimum of 5 years of relevant working experiences in facility management works

2) Trained in Building Management System

3) Fluent with Microsoft Office

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Job Description

You will be a member of the Group Information Security Team responsible for responding to threats and incidents to the corporate networks, systems (on-prem and cloud), and digital assets.

Key Responsibilities:

•Perform security monitoring and incident response activities across the scoot networks, leveraging a variety of tools and techniques.

•Manage Security Operations center.

•Detect incidents through proactive “hunting” across security-relevant data sets.

•Ability to correlate multiple events from different devices to identify abnormal behaviour

•Document incident response analysis activities thoroughly

•Develop new, repeatable methods for finding malicious activities

•Provide recommendations to enhance detection and protection capabilities.

•Effectively present technical topics to both technical and non-technical audiences

•Develop and follow detailed operational processes and procedures to appropriately analyze, escalate, and assist in the remediation of information security incidents

•Prioritize multiple high-priority tasks and formulate responses/recommendations in a fast-paced environment

•Prepare documentation for security technical standards, standard operational procedures, and hardening standards.

•Analyse endpoint, network, and application logs

•Assist other IT teams in security-related issues

•Engage with vendors and parent company SIA team members for security reviews.

Requirements:

•Degree in Computer Engineering, Computer Science, Information Systems, or equivalent qualification.

•At least 5-6 years of experience in Cybersecurity Incident and Security Operations.

•Demonstrate experience in Information Security with a focus on Cyber Security Operations, Incident Response and Detection.

•Experience working in the Security Operations Centre and/or Computer Incident Response Team.

•Excellent problem-solving skills combined with hands-on experience doing root cause analysis and post-incident reviews.

•Solid knowledge of computer networks and common protocols

•Knowledge of prominent cyber threat actors and APT groups.

•Experience with Threat Intelligence Platforms.

•Experience with SIEM (especially Splunk).

•Professional security related qualifications (i.e. GCIA, CISSP etc) will be an advantage

•Preferred certifications: CISSP, CISM, CISA, ISMS, TOGAF, SABS

•Good interpersonal skills

Working with the development team, you will be responsible for the design, development, documentation, testing, and delivery of the software solution for an Automatic Fare Collection (AFC) system or a high volume and performance-intensive back office of an AFC system.

The activities required to be performed shall include the following:

• Requirements gathering;
• Design, development, and maintenance of the software;
• Preparation and submission of deliverables throughout the software development lifecycles such as Business Rules, Software Requirement Specifications, Software Architecture Documents, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual, Training Manual, and other documents as required in the standard adopted by the Authority;
• Assist the Authority with day-to-day application support issues; and
• Liaise with users on the requirements, design, and testing issues.

Qualifications & Requirements:

• Recognized degree in Electrical / Electronic Engineering / Computer Science or a relevant discipline;
• Been through at least one full Software Development Lifecycle;
• Experience in writing Requirements Specifications, Use Cases, Design Documentation, object-oriented software design and UML modeling;
• Good knowledge and experience in C++ on Windows and Linux platforms;
• Experience in multi-threading, socket programming and serial communication;
• Proficiency in AWS ECS and Docker containerization, with a solid understanding of DevOps principles and best practices
• At least 5 years' relevant experience in object-oriented software development;
• Strong analytical and problem-solving skills; and
• Good written and verbal communication skills in English.
• Self-motivated and a good team player.
• Added advantage if candidate is familiar with one or more of the following technologies:

1. HTML / CSS / JavaScript / JSON
2. Three-tier software architecture
3. Microservices Architecture Framework
4. Database schema design and interfacing with ODBC, SQL query and MySQL
5. Virtualization Technologies (such as hypervisors)
6. MQ/MQTT
7. Secure Communications (e.g. FTPS, HTTPS, etc.)
8. Angular
   

This role is responsible for supporting the roadmap and working with the delivery teams for technical implementation. You will partner up with business, marketing and technical stakeholders to define requirements on both ends and implement the solution. You are an application developer (Salesforce) and you are also expected to know and understand business goals and context, to help achieve the outcomes.

To excel in this position you should always be looking for new ways to solve problems, have good communication & leadership skills and have the willingness to learn, collaborate and to be accountable

RESPONSIBILITIES

• Ensure quality of assigned development work to be delivered.
• Follow all standard operating procedures and maintain updated ticketing for events, incidents, requests, changes, problem, etc. to ensure compliance and consistency in work processes.
• Provide technical assistance for escalated end-user troubleshooting, bug fixes and “how-to” assistance to ensure timely resolutions for application issues.
• Make recommendations and propose technical solutions to meet business/project requirements.
• Ensure compliance and that the system fits its intended use via documentation and execution of computer systems validation.
• When needed, provide leadership for the delivery of new initiatives / enhancements as well as operational support for solutions in production to meet organization requirements.
• Train team members to have the knowledge and be effective in using/supporting/ enhancing a delivered system/solution.
• Support development of team capabilities to meet organizational strategies/goals by developing the capabilities of the team by guiding & coaching junior team members.
• Researches, designs, develops, configures, integrates, tests and maintains existing and new business applications and/or information systems
• Provides required documentation and participates in architecture reviews to ensure that the solutions comply with standards and use approved technologies.

REQUIREMENTS

• Diploma/Degree in Computer Science, Information Systems or equivalent.
• Have 3 – 4 years of working experience in application/system development.
• Experience in technical development, deployment, and integration of software solutions.
• Experience working in agile environment involving intra and inter-team dependencies and with scrum methodology practices.
• Experience with software test methodologies, test scripting and testing tools.
• Experience working with the required (or similar) domain technologies (Salesforce, MuleSoft, Canvas, AWS).
• Excellent interpersonal and communication skills both written and oral.
• Proficient software engineering skills with Salesforce Sales Cloud, Service Cloud.
• Experience with MuleSoft’s Anypoint Studio and Anypoint Platform is a big plus.
• Experience in using/administering Salesforce Marketing Cloud is a big plus.
• Knowledge of relational databases, data modelling, and ETL tools.
• Capable of understanding business requirements and implementing complex integrations.
• Good problem-solving skill that is able analyze issues from multiple perspectives and derive pragmatic and comprehensive solutions to problems.
• Team player who can communicate effectively, to bring forth the ideas, plans and strategies to other stakeholders in order forge common goals and concretize deliverables.
• Able to work highly independently and good project management skills.

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

IT Technical Support

Job responsibilities:

· Provide technical assistance with computer hardware and software

· Log bugs and enhancement requests

· Perform hardware and software installations, configurations and updates as needed

· Resolve or escalate issues in a timely fashion

· Escalate customer complaints to management or vendor for quick/timely resolution

· Assist with piloting of new tools, technologies, and/or processes

· Create and maintain tips and tricks solutions for issue arise

· Documenting, troubleshooting and problem resolution steps

· Monitor the network infrastructure, security to ensure availability to users in a secure and controlled

manner

· Perform system administrative tasks including regular backups.

· Perform any other tasks that may be assigned from time to time.

Requirements:

· Degree in Computer Science

· Previous working experience in IT Technical support for 4 years

· Excellent customer service skills

· Strong troubleshooting and critical thinking skills

· In depth knowledge of Windows 10, Windows Server 2016, Microsoft Office 365, Firewall and

network/communication infrastructure.

· Cloud deployment and maintenance experience is preferred.

IBM consulting GIC is operating from 30+ CICs across APAC, EMEA & Americas (LA & NA). For IBM delivery to contracted client business, a global shared reusable network as well as dedicated network (on case-to-case basis) is required to be established, governed, managed & monitored throughout the life-cycle management of the client contracts.

There is an existing IBM managed network of two flavors that are shared in nature, carrying network traffic of 100+ contracts & multiple contract specific dedicated network are also in existence.

IBM Consulting Network Lead role is to manage the client delivery network, ensuring no disruption in client delivery by working closely with other Network Leads across globe, project delivery executives, clients and network service providers.

The responsibilities of the role :

• Strategize the technology roadmap for assuring secured, available, and compliant client delivery network at optimal price point
• Global program management of the client delivery network, by adequate & effective liaison with CIC network leads,
• Issue and escalation management,
• Effective stake-holder management at IBM internal & IBM external client level.

Key Skills and Experience required:

• Expert knowledge and experience of IBM Consulting(IBMC) ’s client delivery network platforms and associated variants
• Deep understanding of IBMC’s client delivery involving delivery centres
• Working experience of IBM’s global delivery
• Experienced level of awareness in various process/methods and tools of managing the IBMC’s client delivery network
• Ability to work collaboratively and productively with globally dispersed teams, both internal and external client
• Excellent verbal, written and presentation skills
• Self-driven, detail-orientated
• Ability to manage ambiguity, yet producing tangible results
• Ability to effectively manage challenging situations without loss of focus when under pressure

The Network Specialist will plan, design and build the robust, steady and secure corporate network that meet the new business needs defined by SIM's vision. The two key considerations are: High availability inter-networking, Easy accessibility connection. The incumbent will help maintain and operate SIM’s Campus network services covering end user computing, infrastructure, services, cybersecurity and critical applications, as well as help automate operational network services covering unified network management and inventory management.

• Manage the IT Services at SIM to meet the SLAs and expectations of all SIM Stakeholders including SUSS.
• Understand, plan, design and execute the enhancements or expansion of IT Services to the growth and change in direction of SIM businesses. Examples: 1) Implement Network and network security products, platforms, software, hardware or appliance-based solutions. 2.) Unify networking with better control. Be it LAN, WIFI, 5G, IOT, etc.
• Understand, plan, design and execute enhancements and maintenance of Network Infrastructure to ensure reliability, security and service levels are met.
• Maintain network security across the enterprise’s global infrastructure deployments analyse network security threats. Monitors organization’s network for security vulnerabilities and investigates occurrences of violations.
• Develop new skills within IT Services by working with the people to ensure new technology/approaches are implemented to force the pivoting of skills.

Requirements

• Bachelor’s degree in Network Engineering and/or Computer Engineering/Science, Information Technology or related discipline.
• Candidates should possess 5 years working experience in network engineering with L2-L3 network Experience. Exposure to security, support and operations of sizable enterprise and cloud infrastructure with in-depth hands-on knowledge of security practice.
• Understand and have experience in network-based systems, security infrastructure, security policy orchestration and network automation tools will be an added advantage.
• Experience in IP Router, Huawei POE Switch, Ivanti VPN, IPsec VPN tunnelling, Fortinet/Juniper/Cisco Firewall security management.
• Experience in WIFI Control Tower Management and High availability management.
• Familiar with Network Access Control Concept and Radius management.
• Knowledge of ITIL would be helpful.
• Open to flexible schedule, including night and weekend employment.
• Familiar with open source and other tools for monitoring, troubleshooting, and performance analysis.
• Troubleshooting L2-L3 protocols and technologies, including IPSEc, DMVPN, BGP, OSPF, VPC, QoS, 802.1x, LDAP and other TCP/IP Networking related issue and continue enhancing reliability.
• Knowledge on HP Clearpass authentication or relevant radius authentication measure
• Knowledge of VPN management and Zero Trust Network Access ZTNA solution
• Knowledge of Fortinet/Juniper Firewall or relevant firewall setup.
• Knowledge of Huawei Wifi and Switching setup troubleshooting skill.

Job Responsibilities

• Design, develop and implement software solutions for Building Management System (BMS) including chiller systems, HVAC, security, fire alarm and etc
• Design P&ID diagram
• Collaborate with engineering team to gather requirements and specification of BMS
• Write, debug and test the code to control and integrate with the existing BMS system
• Monitor, troubleshoot and resolve the BMS related issues
• Develop and maintai manuals of the developed BMS system including codes, logic diagrams and system configurations
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time

Job Requirements

• Bachelor degree in Mechanical, Electrical, or Energy-related Engineering with 5 to 10 years of experience in the development of BMS for chiller plants
• Proven track record in leading a technical team in the successful delivery of projects
• Strong technical skills and knowledge of industry best practices, standards, and regulations related to cooling, solar, and electric vehicle charging technologies
• Excellent communication skills, both written and verbal, with the ability to present technical information to non-technical stakeholders
• Possess the ability to use data insights to drive system performance improvements

Job Responsibilities

• Assist in (i) the design and development of software solutions for Building Managment System (BMS) including chiller systems, HVAC, security, fire alarm and etc, (ii) preparation of P&ID diagram related to the chiller system and its BMS, and (iii) In writing, debugging and testing of the code to control and integrate with the existing BMS system
• Collaborate with engineering team to gather requirements and specification of BMS
• Develop and maintain manuals of the developed BMS system including codes, logic diagrams and system configurations
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time

Job Requirements

• Bachelor's degree in Mechanical, Electrical, or Energy-related Engineering with at least 5 years of experience in the development of BMS for chiller plants
• Strong technical skills and knowledge of industry best practices
• Excellent communication skills, both written and verbal, with the ability to present technical information to non-technical stakeholders

IBM consulting GIC is operating from 30+ CICs across APAC, EMEA & Americas (LA & NA). For IBM delivery to contracted client business, a global shared reusable network as well as dedicated network (on case-to-case basis) is required to be established, governed, managed & monitored throughout the life-cycle management of the client contracts.

There is an existing IBM managed network of two flavors that are shared in nature, carrying network traffic of 100+ contracts & multiple contract specific dedicated network are also in existence.

IBM Consulting Network Lead role is to manage the client delivery network, ensuring no disruption in client delivery by working closely with other Network Leads across globe, project delivery executives, clients and network service providers.

The responsibilities of the role :

• Strategize the technology roadmap for assuring secured, available, and compliant client delivery network at optimal price point
• Global program management of the client delivery network, by adequate & effective liaison with CIC network leads,
• Issue and escalation management,
• Effective stake-holder management at IBM internal & IBM external client level.

Key Skills and Experience required:

• Expert knowledge and experience of IBM Consulting(IBMC) ’s client delivery network platforms and associated variants
• Deep understanding of IBMC’s client delivery involving delivery centres
• Working experience of IBM’s global delivery
• Experienced level of awareness in various process/methods and tools of managing the IBMC’s client delivery network
• Ability to work collaboratively and productively with globally dispersed teams, both internal and external client
• Excellent verbal, written and presentation skills
• Self-driven, detail-orientated
• Ability to manage ambiguity, yet producing tangible results
• Ability to effectively manage challenging situations without loss of focus when under pressure

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

We are seeking a Data Management Analyst to join the Retirement & Health Study Office (RHSO). The RHSO oversees the Retirement & Health Study, a longitudinal survey involving over 20,000 individuals in Singapore, aimed at understanding how retirement and healthcare demands evolve with age. Over the past decade, the study has tracked the retirement, health, and various outcomes of this cohort, with the data being widely utilized by government agencies and academia for policy decisions. If you are enthusiastic about managing high-quality longitudinal data related to aging, and possess experience in data management and modelling, we encourage you to apply for this exciting opportunity.

Your broad area of responsibilities include

• Undertake a broad range of data quality assurance activities to ensure that the data is error-free, complete, and unbiased.
• Conduct comprehensive data quality assurance activities to ensure accuracy, completeness, and integrity of datasets.
• Implement and enforce quality control measuresthroughout the data lifecycle
• Oversee the organisation, storage, and retrieval of datasets.
• Collaborate with cross-functional teams to establish and maintain efficient data management processes.
• Work on data science projects to enhance the data quality, or execution of the study.
• Collaborate closely with external entities, including survey companies, academic institutions, and government agencies, to coordinate and execute the study's planning.
• Facilitate seamless data sharing processes as part of the collaborative efforts.
• Maintain detailed documentation of data quality processes, methodologies, and project-related activities.
• Create and update documentation to ensure transparency and replicability of processes.
• Identify areas for improvement in data quality and management processes.
• Propose and implement enhancements to optimize efficiency and effectiveness.

What we are looking for

• At least 4 years of experience in data management and quality control.
• Prior experience in statistical data management would be preferred.
• Proficiency in statistical analysis tools and data visualisation platforms.
• Ability to apply relevant statistical and analytical tools as well as techniques for data processing and compilation.
• Good proficiency in programming such as STATA, Python, R.
• Good experience in coordinating and executing study planning activities with external partners.
• Strong communication and collaboration skills to work closely with external entities, including survey companies, academic institutions, and government agencies.

Seniority of appointment will commensurate with relevant work experience.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

Essential Duties and Responsibilities:

• As a Subject matter expert provide direct technical support as needed in the planning, coordination, installation, implementation and testing of releases, upgrades, or changes to CICS and related ISV products.
• Capable of Upgrading/Installing and Migrating CICS Transaction servers
• Capable of Upgrading /Installing and supporting IBM & ISV related Products for Eg : Compuware Abend/aid , ASG TMON/CICS. Omegamon for CICS, BMC Mainview, Xpediter/CICS, CA ACF2/CICS, CA Intertest, CA Symdump.
• Primary on call support for CICS and associated ISV products for eg : Compuware Abend/aid , ASG TMON/CICS. Omegamon for CICS, BMC Mainview, Compuware Xpediter/CICS, CA ACF2/CICS, CA Intertest, CA Symdump.
• Diagnose CICS system and related product issues and follow up with root cause analysis
• Participate in Disaster Recovery planning and tests as scheduled
• Knowledge about the CICS functionality and architecture

Required Skills:

· Engineer with 5 Plus years’ experience systems programming experience

· Basic Knowledge on the following technologies: z/OS, Unix System Services, SMP/E, REXX, Java, VSAM, Third party products

· Experience in CICS transaction server, related ISV products.

Additional Requirements

· Minimum of a bachelor’s degree in a IT related field or equivalent work experience

· Process driven management of technical operations and support.

· Excellent verbal and written communication skills.

· The ability to work independently as well as part of a team.

· Excellent troubleshooting and customer service skills.

· The ability to follow a project through to completion, and/or to work as part of a larger team to complete the components of a complex project.

· Participate in on-call rotation with the engineering teams.

Other Preferred Qualifications

· Banking or financial services industry experience.

· Knowledge of Assembler, COBOL, CICS, and Db2

Essential Duties and Responsibilities:

• As a Subject matter expert provide direct technical support as needed in the planning, coordination, installation, implementation and testing of releases, upgrades, or changes to CICS and related ISV products.
• Capable of Upgrading/Installing and Migrating CICS Transaction servers
• Capable of Upgrading /Installing and supporting IBM & ISV related Products for Eg : Compuware Abend/aid , ASG TMON/CICS. Omegamon for CICS, BMC Mainview, Xpediter/CICS, CA ACF2/CICS, CA Intertest, CA Symdump.
• Primary on call support for CICS and associated ISV products for eg : Compuware Abend/aid , ASG TMON/CICS. Omegamon for CICS, BMC Mainview, Compuware Xpediter/CICS, CA ACF2/CICS, CA Intertest, CA Symdump.
• Diagnose CICS system and related product issues and follow up with root cause analysis
• Participate in Disaster Recovery planning and tests as scheduled
• Knowledge about the CICS functionality and architecture

Required Skills:

· Engineer with 5 Plus years’ experience systems programming experience

· Basic Knowledge on the following technologies: z/OS, Unix System Services, SMP/E, REXX, Java, VSAM, Third party products

· Experience in CICS transaction server, related ISV products.

Additional Requirements

· Minimum of a bachelor’s degree in a IT related field or equivalent work experience

· Process driven management of technical operations and support.

· Excellent verbal and written communication skills.

· The ability to work independently as well as part of a team.

· Excellent troubleshooting and customer service skills.

· The ability to follow a project through to completion, and/or to work as part of a larger team to complete the components of a complex project.

· Participate in on-call rotation with the engineering teams.

Other Preferred Qualifications

· Banking or financial services industry experience.

· Knowledge of Assembler, COBOL, CICS, and Db2

· Bachelor’s degree in Computer Science/Engineering or related field.

· Proven 8+ years of experience in software testing with a focus on automation.

· Strong expertise in wealth management, securities, and financial services.

· Manage resource allocation and testing budget to meet testing deadlines.

· Work on Automation frameworks using Selenium for web applications, maintaining the test suite and adding test scripts for Mobile and Web applications in each sprint using the BDD cucumber framework.

· Work closely with Product Managers, Technical Architects, and developers to understand complex products in the Wealth management and securities domains.

· Act as the Single Point of Contact for TCOE for all test-related matters.

· Manage a team of testers, assigning tasks, providing guidance, and conducting performance reviews.

· Provide ongoing maintenance support for applications and 24/7 stand-by support required.

· Work extensively in Agile methodologies, utilizing tools such as Jira, Jama, and HP ALM.

· Hands-on experience with Selenium for automation testing.

· Develop relevant frameworks in Automation, including BDD with Cucumber, TestNG, and Page Object Model.

Role : Program Coordinator

Duration : 5 month Contract

Work Location; Central Singapore

Salary Range : S$2,300 to S$3,700 (Based on experience)

Responsibilities

• To be responsible for coordinating activities and resources in support of Program Management plan/schedule.
• Responsibilities Program Calendars / Meetings Deliverables tracking and keep updated the master deliverables list
• Work with team leads/responsible parties to ensure timely updates/forecasts of each deliverable prior to check-in meetings Document Management Work with the Program Managers to establish standards and coordinate document management tools for use by the CREAM staff, including approved external partners.
• Keep all document management repositories for program updated and logically organized for ease of use by team members.
• Propose and enforce organizational standards across the team to ensure that only relevant/current documents are posted and old versions are archived.
• Work with the Program Managers Lead to establish a scalable model for document and permission sharing with external partners.
• Once established, Coordinator will setup, support and manage these tools, including direct coordination and communication with key partner representatives.
• Action Item Tracking Handset/Device Logistics Establish standards, processes and tools for receiving, logging, preparing and managing/executing the distribution of handsets within team and across approved external partners.
• Preparing devices with the latest SW components Onboarding Process for Team Support PgMs and TPMs with coordination and administrative tasks, as needed, and as the program continues to scale.

Skills / Experience

• Ability to speak and write in English fluently and idiomatically.
• Previous experience in sales, operations or project management.
• Comfortable with operating in a high-paced, changing work environment with the ability to prioritise multiple functions and tasks, manage time efficiently and navigate ambiguity.

Job Responsibilities

• Design, develop and implement software solutions for Building Management System (BMS) including chiller systems, HVAC, security, fire alarm and etc
• Design P&ID diagram
• Collaborate with engineering team to gather requirements and specification of BMS
• Write, debug and test the code to control and integrate with the existing BMS system
• Monitor, troubleshoot and resolve the BMS related issues
• Develop and maintai manuals of the developed BMS system including codes, logic diagrams and system configurations
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time

Job Requirements

• Bachelor degree in Mechanical, Electrical, or Energy-related Engineering with 5 to 10 years of experience in the development of BMS for chiller plants
• Proven track record in leading a technical team in the successful delivery of projects
• Strong technical skills and knowledge of industry best practices, standards, and regulations related to cooling, solar, and electric vehicle charging technologies
• Excellent communication skills, both written and verbal, with the ability to present technical information to non-technical stakeholders
• Possess the ability to use data insights to drive system performance improvements

Job Responsibilities

• Assist in (i) the design and development of software solutions for Building Managment System (BMS) including chiller systems, HVAC, security, fire alarm and etc, (ii) preparation of P&ID diagram related to the chiller system and its BMS, and (iii) In writing, debugging and testing of the code to control and integrate with the existing BMS system
• Collaborate with engineering team to gather requirements and specification of BMS
• Develop and maintain manuals of the developed BMS system including codes, logic diagrams and system configurations
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time

Job Requirements

• Bachelor's degree in Mechanical, Electrical, or Energy-related Engineering with at least 5 years of experience in the development of BMS for chiller plants
• Strong technical skills and knowledge of industry best practices
• Excellent communication skills, both written and verbal, with the ability to present technical information to non-technical stakeholders

Responsibilities

• Provide technical support to internal stakeholders and end-users of our digital twins solution, ensuring timely and effective resolution of technical issues.
• Work closely with the development team to gain a deep understanding of the digital twins platform's architecture, functionality, and deployment process, enabling you to provide accurate and efficient support.
• Identify and troubleshoot software and hardware problems related to the digital twins solution, including installation, configuration, and network connectivity issues.
• Document and track support requests, ensuring they are prioritised, escalated, and resolved.
• Collaborate with project managers and implementation teams to facilitate the seamless deployment and integration of the digital twins solution within our organisation.
• Conduct training sessions and develop user documentation to educate internal stakeholders and end-users on effectively utilising the digital twins platform.
• Stay updated on industry trends, emerging technologies, and best practices in the digital twins and Iot domains, providing proactive support and guidance to internal users.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills to identify data trends and provide insights
• Excellent verbal and written communication skills
• Diploma or Bachelor's degree in Information Technology, Computer Science, Engineering or related field.
• 1-2 years of experience in a technical support role
• Experience in working with help desk, ticketing, and customer relationship management software.