Total 21 Director/C-Level cash management officer job vacancies in Manufacturing / Production category in Singapore

​Our Client is an established company in Singapore, who is seeking to recruit an Associate Director, Cyber Product.

Associate Director, Cybersecurity Product Management

In this role, you will be responsible for managing the lifecycle of cybersecurity products, collaborating closely with cross-functional teams, and ensuring our offerings meet the evolving needs of customers in a rapidly changing threat landscape.

Responsibilities

· Product Strategy and Roadmap: Define and execute the product strategy and roadmap for cybersecurity solutions, aligning with the company’s goals and market demands.

· Market Research and Analysis: Conduct market research, gather customer insights, and analyze competitive products to identify trends, gaps, and opportunities in the cybersecurity space.

· Product Lifecycle Management: Oversee the product lifecycle from ideation and development through launch, enhancement, and retirement, ensuring successful delivery and alignment with business objectives.

· Collaboration: Work closely with engineering, marketing, sales, and customer success teams to deliver high-quality products that meet customer requirements and regulatory standards.

· Stakeholder Communication: Act as the point of contact for product-related communication with internal and external stakeholders, including senior management, partners, and customers.

· Customer Advocacy: Engage with customers to understand their cybersecurity needs, challenges, and feedback to shape product features and enhancements.

· Performance Metrics: Define, monitor, and report on key performance indicators (KPIs) to measure product success, customer satisfaction, and market impact.

· Risk and Compliance: Ensure that product features comply with cybersecurity standards and regulations, such as NIST, PDPA, GDPR, or ISO 27001.

· Budget Management: Oversee budget planning and resource allocation for product initiatives, ensuring efficient use of resources.

Requirements

· Education: Bachelor’s degree in computer science, Cybersecurity, Information Systems, Business, or a related field (Master’s preferred).

· Experience: 7+ years of experience in solutions, product and business management, with a focus on cybersecurity products; experience in a leadership or management role is a plus.

· Technical Skills: Strong understanding of cybersecurity technologies and trends, including threat detection, endpoint security, identity management, and cloud security.

· Product Management Expertise: Proficiency in product management methodologies, including Agile and Lean, with experience managing the full product lifecycle.

· Analytical Skills: Ability to analyze market trends, customer feedback, and performance metrics to make informed product decisions.

· Leadership and Collaboration: Excellent interpersonal skills with a track record of cross-functional collaboration and team management.

· Certifications: Industry certifications (such as CISSP, CISM, or PMP) are a plus

· Communication Skills: Exceptional verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Job description:

Develop product strategy and roadmap

Manage product development process

Monitor product market performance and user satisfaction

Coordinate cross-functional teams to ensure successful product development and launch Analyze market trends and customer needs to guide product decisions

Requirements:

1. Educational background: Bachelor degree or above

2. Work experience: At least 10 years of product management experience, with a background in chemicals.

3. Leadership: Strong leadership and team management skills are required, and the team can be motivated to achieve goals

4. Market insight: Excellent market insight is required, and the market trends and customer needs can be accurately grasped

5. Communication skills: Excellent communication and presentation skills are required, and the team members and stakeholders from different backgrounds can be effectively communicated

6. Decision-making ability: Strong decision-making and problem-solving skills are required

7. Adaptability: Ability to work in a fast-paced and changing environment

• Join a prominent global fintech exchange as the CPO
• Own overall product strategies and roadmaps and work with some of the brightest

About Our Client

Our client is one of the largest cryptocurrency exchanges globally with a strong presence in Asia, especially Singapore. Aiming to bring the best digital customer journey and experience to its users around the world, they are looking to hire a CPO - Crypto/Internet/Fintech who will be working closely with the other senior stakeholders, work in a high-growth, fast-moving startup environment and set up best product practices. They are looking for an experienced Product Leader with strong expertise in internet/tech/fintech/crypto companies who has led large teams.The role is based in Singapore.

Job Description

The CPO - Crypto/Internet/Fintech will work alongside the product team to develop compelling product strategies and vision for the entire product strategy of the company from ideation and through development. You will need to be a superb communicator to work with and influence with stakeholders and come in from a product viewpoint on how the company can achieve their business goals. As one of the most senior person within the company, you will be responsible in leading younger members on the team to deliver world-class solutions and introduce best practices to the team.

The Successful Applicant

The ideal candidate must have the following:

• 15 or more years' of experience in the product management and development in Internet / fintech companies
• Have worked in high growth companies, working with ambiguity and managing large product teams
• Ability to manage internal stakeholders across seniorities and functions
• Quantitative and analytical skills; make good data-driven decisions
• Deep understanding of fintech/crypto/internet ecosystems

What's on Offer

Our client offers an amazing opportunity to join one of the largest crypto companies in the world. The ideal candidate should be an individual with high energy, passionate about product, hands-on and is highly flexible to do what needs to be done to drive continuous growth.

Contact

Maureen Yeoh (Lic No: R1987106/ EA no: 18S9099)

Quote job ref

JN-112024-6585634

Phone number

+65 6541 9946

Michael Page International Pte Ltd | Registration No. 199804751N

We are seeking an experienced, dedicated, digital first Product and Portfolio Director for the APAC region to join our Digital and Technology (D&T) team at CBRE Investment Management. The Product and Portfolio Director will lead the digital transformation for IM in the APAC region and will be the primary point of contact for regional leadership and key business stakeholders applying domain knowledge to help design, deliver and support high value add Digital solutions. We are looking for someone with a passion to innovate, an entrepreneur who likes working backward from customer needs and tackling complex ambiguous problems.

You will be responsible for the design, execution and implementation of IMs digital strategy in the region, being the thought leader and partner for digital innovation. Next to that you will help drive and design IMs digital strategy globally in close partnership with your Digital Product colleagues. You will drive competitive differentiation for digital in the APAC region and understand the Digital strategy of our partners and peers. You will be responsible for proactively managing and maintaining stakeholder engagement and work in close collaboration with the other D&T departments across the Globe. You will be responsible for ensuring the proper balance between business needs, technology options, and user experience to maximize product value and increase efficiency.

This role is housed within our Global Digital Product team, responsible for driving the Product Vision & Strategy across the value chains and business segments. This is a mission-critical role with substantial scope, complexity, executive visibility, and has a large opportunity for impact!

Essential Duties & Responsibilities

– Develop and communicate a comprehensive vision, product roadmap, and articulate the short-term and long-term strategy holistically for the APAC region, ensuring tight alignment to business strategy and OKRs and the Global Digital strategy. Take overall responsibility for delivering to the APAC digital strategy and roadmap and act as a direct execution manager for certain key initiatives.

– Build and maintain relationships with key business stakeholders to understand priorities, needs, and opportunities for enablement

– Works closely with designers, engineers, and business professionals in a collaborative environment to support the creation of strategic, product roadmaps.

– Draws upon (regional) customer insights to drive the software product vision and direction in close partnership with the respective Digital Product Managers; Provides leadership in identifying and defining ongoing product features that align with business strategy.

– Partner with Business Analytics, Client Data teams to ensure proper data governance and usability of captured data for analytics purposes.

– Hands-on management of day-to-day execution of product delivery in region with focus on building a competitive and differentiating data backed digital advantage.

– Stay up to date on industry trends, anticipate future market needs, and stay abreast of investment management trends and digital advancements specific to the APAC region as well as across the Globe.

– Work in close collaboration with Data and Data Science teams to drive product embedded analytics and associated insights.

– Lead product delivery collaboration across business, engineering and data teams, as well as partner on user onboarding, change management and continued product satisfaction.

– Establish metrics and measure progress towards increasing adoption.

– Effectively run governance forums and manage product budgets and overall team performance./

– Uses technical and product expertise to ensure that the business priorities and deliverables are prioritized on the Product roadmaps and backlogs.

– Facilitates discussions, user story development and refinement, and testing and validation; contributes to roadblocks resolution and decision making.

– Provides regular updates; manages executive stakeholder communication and reporting in the APAC region.

– Acts as a single point of contact for ongoing support and services for the APAC region. Prioritizes needs, engages various technical teams, as needed, routes requests to correct owners, and ensures support is provided to internal or external satisfaction.

– Actively engages in Agile process, including daily scrum sessions, demos, and testing activities, as well as training and change management activities, as needed.

– Manages changes to features and communication in region to ensure there is clear indication of what is required for each release.

Job Summary

Strategy
The individual is expected to manage at a group wide level:

• Development and end to end execution of Cash Pricing and Billing initiatives globally
• Drive pricing and billing product / system enhancement(s) as CPO
• Commercialise billing system capabilities, revenue and data initiatives
• This includes working with cross functional stakeholders (Product, Coverage, Technology, COO, CFCC etc) across markets to drive initiatives to grow and protect cash management revenue while adhering to and maintaining strong governance, risk and control oversight.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.Role models effective change behaviour by being flexible and adaptive while maintaining focus.
• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Stimulate an environment where ownership, forward planning, prioritisation, deadline management and streamlined workflows and collaborative and efficient work practices are the norm.
• Ensure the provision of ongoing training and development of critical function stakeholders and ensure they are competent, suitably skilled and qualified for their roles, ensuring that they have effective supervision in place to mitigate any risks

Risk Management

• Take the initiative regarding regulatory, reputational and ethical matters, taking the initiative for providing proactive advice to stakeholders as identified. Coach and manage the team in these matters and ensure they are adequately trained in and cognisant of regulatory, reputational and ethical risks
• Embed the Group’s values and code of conduct and develop a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among team members.
• Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or ensure adequate escalation to Regional / Country Banking Heads and Group/governance committees, as appropriate

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Role Responsibilities

Drives the origination and execution of Cash Pricing and Billing initiatives globally

• Identify pricing opportunities from data insights
• Work closely with country cash product partners to review opportunities to grow fee and interest
• Support the execution / remediation of initiatives
• Tracking revenue returns from fee initiatives

Support Pricing and Billing system enhancement

• Identify enhancement with country product and sales partners based on client needs and industry trends.
• Partner with Tech and Ops teams to streamline the process to improve operational efficiency around pricing and billing workaround

Commercialise Pricing and Billing system, revenue and data initiatives

• Increase Pricing and Billing system and data usage from country stakeholders
• Ongoing maintenance of the Bridge page
• Develop marketing materials – e.g. broadcast communications, video and external client material
• Monitor market trends and competition to drive competitiveness

Support Governance and Risk Management

• Maintain pricing governance guidelines
• Collaborate with Risk to review controls and mitigate identified risk
• Manage Service Performance Reviews with internal outsourced partners

Key Stakeholders

• Regional / Country Product Teams
• Central product management
• Central product development
• Coverage Teams
• Cash ITO
• TB COO
• TB Finance
• Legal and compliance

Other Responsibilities

• Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
• Perform other responsibilities as assigned under Group, Country, Business or Functional policies and procedures.

Ideal Candidate:

• University Graduate
• 8 years of banking experience
• Preferably in Corporate and Investment Banking Cash Management Product Management roles, Sales or RM profile/roles. Alternatively, candidates with strong experience working with Tech and Ops with core Cash background.
• Stakeholder management skills
• Communication skills
• Strong business acumen
• Strong analytical skills
• Attention to detail
• Project management skills

Role Specific Technical Competencies

• Experience in Cash Management Product Management roles, Sales or Relationship Management
• Global Mindset
• Strategic Mindset
• Organisational Skills
• Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Company Brief:

SPTel - a Joint Venture between ST Engineering and Singapore Power Group to deliver true network diversity and agility for a Smart Nation.

Offering high-value products and innovative services, SPTel plays an important role to enterprises accelerate their digital journey, We aim to improve the way people, places, and things, connect with each other by providing network infrastructure, enabling technologies, and building ecosystems.

With our fibre network topology built alongside the power network cables, SPTel provides a differentiated design and diverse network solution for discerning organizations and mission-critical businesses.

Job Brief:

We are looking for an experienced Product Director/Assit. Director with deep knowledge and expertise in enterprise managed services from a service provider background -. You will join a dynamic and fast-paced environment and work with cross-functional teams to identify and develop new growth engines through introduction of new services that deliver the company’s vision and strategy.

Responsibilities:

• Lead, strategies and develop new growth engines in Managed Services.
• Mentor and develop a strong performance product management team.
• Identify, design and build best of breed solution platforms, ecosystem solution and vertical solutions and market segmentation for Managed Services portfolio.
• Establish and cultivate partnerships with key partners in Managed Services to deliver differentiated managed services with unique value propositions.
• Lead in product life cycle management.
• Lead and develop product GTM strategies, Roadmaps and determine market segmenting, targeting and positioning.
• Establish and enhance product processes in Managed Services’ Group of products and services to ensure the smooth delivery of these services.
• Monitor product quality against target levels and trigger corrective actions where necessary.
• Responsible for product profitability, service quality and customer experience.
• Optimize cost structure, product profitability and customer value
• Develop Business Case and Market Analysis for the products and services.
• Develop, execute and monitor product processes are followed through by each stakeholder
• Product sales, pre-sales, engineering, operations, payment and billing enablement, training and certification.
• Work with Marketing to run effective horizontal marketing programs and events to create market awareness and generate sales leads.
• Monitor product quality against target levels and trigger corrective actions where necessary.
• Achieve key value drivers, operating revenue & expenses as well as product profitability targets.
• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• Degree in Computer Science, Engineering or equivalent preferred with at least 10 years’ experience
• Proven track record of successfully developing and growing a portfolio of Managed Network, Security, Mobility, IoT and Edge Cloud Services.
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
• Demonstrated initiative and creativity/out of the box product development.
• Self-starter. Ability to work independently as well as part of a team.
• Good business acumen and leadership skills.
• Excellent written and verbal communication skills

Team Summary

The Consumer Solutions group manages the deployment and optimization of Visa’s core products base consisting of Credit, Debit and Prepaid payments solutions as well as Engagement Solutions and the benefits platforms that function across all product categories – together, these are Visa’s core products. The team is also responsible for the development and deployment of innovation across this product suite. To do this, we work in close partnership with Visa clients and key internal and external stakeholders. We are also the team responsible for leading the transition of conventional card-based solutions onto digital form factors, ensuring Visa payments solutions remain the market-leading way for consumers to spend their money and manage their payments across the Asia-Pacific region

What the SD, Head of Core Product Management does at Visa:

Reporting to the Head of Consumer Solutions, AP, the Head of Core Product Management will be responsible for initiatives across four broad areas of responsibility

1. Management of established core products - Credit, Debit and Prepaid to maximize operational efficiency in managing these established platforms
2. Identification and development and execute initiatives to drive expansion of Visa’s consumer credit portfolio, in line with the Visa 2030 strategy, driving growth in associated PV and revenue across.
3. Facilitate Visa’s thought leadership in the AP payments industry through promulgation of Core Product best practices.
4. Sourcing and management of Visa’s core cardholder benefits, across mass, affluent and x-border

The role-holder will lead a team of direct line reports in Singapore and works closely with Core Product teams across AP, responsible for evolving and building end-to-end consumer experiences that drive client preference for Visa as a strategic partner and make us an enabler of superior value propositions for digitally-enabled consumers.

An essential part of Visa’s success is the establishment and application of rules and standards, to ensure a uniform, reliable point-of-sale UX, both online and offline. The Head of Core Product Management will lead the efficient administration of these Rules and Standards as they pertain to Core Products, ensuring that the Rules are fit-for-purpose, while also ensuring their efficient operation and administration.

The role-holder will be responsible for the identification, development, commercialization and launch of new ways to grow the consumer unsecured credit business in AP, working closely with issuers and internal Global counterparts to expand “credit-card” issuance, as well as newer ways of efficiently facilitating the provision of unsecured credit, for example BNPL or other methods.

In addition, the SD, will manage Visa’s cardholder benefits such as merchant and partner benefits, Visa Concierge, Insurance and Visa Luxury Hotel Collection, as well as Core VAS (Value Added Services) service lines such as GCAS (Global Customer Assistance Services), Lounge referrals, Visa Customized Benefits, and the capabilities that support the delivery of these benefits and services. This includes the identification of Visa’s Concierge and Lounge strategy.

As part of this role, the Head of Core Product Management will also be responsible for facilitating the gathering, analysis and promulgation of best practices and recommendations for optimal Core Consumer Product performance both internally within Visa, and as a thought-leader externally, working closely with Visa Consulting & Analytics. 

You will need to be highly collaborative and will be the key interface between the market teams and Visa’s global team to ensure our platforms drive product differentiation, consumer activation and engagement

As well as working with in-market, client-facing teams, your team will work closely with the Global counterparts, Corporate Strategy, Marketing, Client Services, Finance, Pricing, Legal.

Why this is important to Visa

Core Consumer Products are the key basis for Visa’s business in AP and encompass conventional card-based credit programs as well as newer digital solutions. Within Core Products, Consumer credit spans most life-stage and income segments in all Visa’s AP markets from entry-level credit products through to solutions designed to meet the needs of Ultra-High Net Worth consumers and as such is a key platform for revenue generation and consumer engagement for Visa and our clients. As the largest solution set in AP, Core Products offer Visa the most visible and impactful opportunity to drive digital payments enablement and thus is a key part of our digital migration strategy.

Univers provides the world’s most comprehensive decarbonization system.

We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS (Energy and Environment Operating System) platform connects on-the-ground operational technology and in-the-cloud intelligence to deliver real-time energy data and data-driven carbon monitoring, reporting, and abatement.

With 220 million sensors and smart devices connected, 550GW of renewable energy under management, and a community of over 500 customers, we’re helping the world’s leading businesses get the world to net zero—and what comes after it.

For more information, please visit https://univers.com/

We are seeking an experienced and highly skilled Product Management professional for Carbon Management Software to support our software product lifecycle management in the carbon and sustainability domain. The ideal candidate will have extensive expertise in product management as well as carbon domain expertise in carbon accounting standards, methodologies, net-zero management, and market application requirement.

The individual is responsible for offering carbon management subject matter expertise throughout product planning, design, and execution for carbon management products. You will play a crucial role in defining and shaping our carbon management product roadmap and introduction, ensuring product success, and driving market growth. As a Product Manager for Carbon Management Software, you will spearhead research, documentation, and alignment of Univers' product with current and future market needs as well as standards and regulations while ensuring product complies with audit and assurance requirements through proper software product structure, features, and compliance.

Relevant experience in technology product management and domain experience in sustainability and carbon management is required.

Director, Product Management (Carbon Management)

Responsibilities:

• Act as GHG emission accounting and climate actions subject matter expert on global GHG accounting standards, frameworks, and regulations
• Serve as go-to-person for all GHG accounting and Climate action rules, criteria, best practice, and compliance strategies
• Develop clear and concise business process documentation, such as product requirement documents and user stories, to communicate product requirements to software product architects and development teams
• Accountable for carbon management software scope and outcome to align with market best practice, trends, and the latest requirement
• Ensure the products are designed to comply with global and local accounting principles and guidelines
• Collaborate with BU leads and GTM teams to create and refine user stories and acceptance criteria
• Analyze and clarify user stories (business requirements) to establish a shared understanding of required behavior.
• Translate the current and emerging GHG accounting topics into product-oriented needs and features
• Defining user experience and user interface requirement to create easy-to-use intuitive and user-friendly products that cater to the target personas.
• Provide functional test and validation documentation to the QA team to ensure product aligns with requirements.
• Focus on standardization and common building blocks for a scalable and modular product to capture various calculation methods, accounting principles, emission factors, etc.
• Consult with external auditors and assurance firms for product certification, qualification, and approval.
• Define and track success metrics, adjusting approaches based on customer needs and business goals.
• Collaborate with cross-functional teams including Sales, Operations, Developer Engineers, Marketing, and Management, to deliver new product ideas and improve existing ones.
• Establish a shared vision across the organization by building consensus on product and functionality priorities.
• Develop top-tier product communication and training materials for internal and external use
• Maintain professionalism while respecting team members and colleagues.

Qualifications & Experience:

• Masters/Bachelor Degree in Technology/Environment
• At least 10 years+ of relevant experience in Product Lifecycle Management, with 2 years+ of experience in Carbon Management domain
• Knowledge of global sustainability and carbon management frameworks and standards, such as GHGP, SBTi, ISSB, ESRS, TCFD, SASB, GRESB, etc.
• Understanding of assurance and certification requirement
• Familiarity with data quality and scoring methodologies
• Skills in product lifecycle management and program execution
• Ability to work effectively with cross-functional teams in a matrix organization
• Excellent interpersonal communication skills to explain complex technical topics in an easily digestible manner
• Excellent analytical and problem-solving skills to assess complex scenarios and develop practical solutions to simplify implementation.
• Experience in gathering, documenting, and researching market requirements
• Excellent written and verbal communication skills
• Driven, structured, rigorous, detailed-oriented, team player, innovative and hardworking

Working location: Raffles Place central region

Working hours : Mon - Fri, 9am- 6pm

Salary: Discuss during interview ( depend on experience )

Responsibilities:

• Develop and communicate a clear product vision and strategy that aligns with the company's overall objectives.
• Conduct market research to understand customer needs, market trends, and competitive landscapes.
• Use insights to inform product development and enhancement decisions.
• Create and manage a comprehensive product roadmap outlining short-term and long-term development plans.
• Work closely with engineering, design, and other teams to oversee the product development process.
• Ensure that the product is developed on time, within scope, and meets quality standards.
• Analyze product performance and user feedback to make data-driven decisions for product improvements.

Requirements:

• At least bachelor's degree.
• Minimum 5 years experience in product management.
• Strong understanding of the market, target audience, and industry trends relevant to the product.
• Familiarity with technology, development processes, and product management tools.

Team Summary

Visa DPS is one of the world’s largest processors, providing our customers with innovative issuer processing solutions. Not resting on our laurels, we want to transform and modernize the Visa DPS platform, technology, and product set into a unified best-in-class processing business to drive the next generation of payment innovation for our issuing partners.

What a Director, Visa DPS Product Management does at Visa:

Visa is searching for a Singapore-based Director to play a critical role in the Visa DPS product solution. Working as part of a growing team and supported by strong global product and technical teams, you will use your breadth of software and product development skills to support the co-located Singapore-based product managers and product owners.

This role will work with business owners, architects, and other global cross-functional counterparts to gain a deep understanding of the features and artifacts that will be delivered by the Singapore-based teams. Additionally, this role will need to collaborate with the Global Visa DPS Product Management teams to ensure expectations and priorities are aligned.

Why this is important to Visa.

This role is an opportunity to be part of a team that is building future capabilities for Visa and will be the product voice for Visa DPS overall in Singapore. This role will support several agile trains across a global footprint of teams in Denver, Singapore, Poland, and the United Kingdom. The strategically important programs these teams deliver will help facilitate and expansion and modernization of the Visa DPS product suite.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Responsibilities:

• Manage, guide, and establish a team of product managers to enhance the company portfolio strategy.
• Spearhead strategic projects to advance organizational growth.
• Collaborate on the company product and service roadmap with other regional headquarters.
• Work with regional leaders and partners to determine growth opportunities.
• Act as the regional gatekeeper, offering guidance on strategy, product positioning, and addressing the needs of stakeholders.
• Strengthen the capabilities of affiliates and partners in APAC to broaden market share.
• Evaluate market rivalry and assess product positioning relative to competitors.

Requirements:

• Degree or Above in Engineering, Computer Science or any technical related discipline.
• At least 2-3 years of experience in Electrical or Industrial Products.
• With leadership skills and ability to guide the team.
• Good analytical skills, presentation and communications skills.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About Constructor

Constructor is an all-in-one platform for education and research. With expertise in machine intelligence and data science, Constructor is built to cater to the needs of schools, higher education, corporate training, alternative credentials, and professional sports, offering solutions for teaching and administration, learning and research. From infrastructure to applications, Constructor elevates learning experiences, empowers educators, and drives research breakthroughs.

We have offices in Singapore, Switzerland, Germany, Bulgaria, Serbia, and Turkey.

Role Summary

The Chief Product Officer will be a key member of our executive team, driving the vision, design, strategy, and execution of our product portfolio. The ideal candidate will have vast experience in engineering of robust vertical software platforms, a proven track record in leading product development, demonstrating a deep understanding of the educational and science technology market, user experience design, and agile product engineering methodologies.

Responsibilities

· Define and lead the product vision and strategy in alignment with the company's goals and market opportunities.

· Oversee the entire product lifecycle, from ideation and development through to launch and iteration, ensuring products meet the highest standards of quality and user experience.

· Build, lead, and expand the Product Management and UX Design team, fostering a culture of innovation, collaboration, and continuous improvement.

· Collaborate closely with the engineering, marketing, sales, and customer success teams to ensure product goals are met and market feedback is incorporated into product development.

· Conduct market research, competitor analysis, and customer feedback sessions to inform product strategy and feature prioritization.

· Develop and manage the product roadmap, setting clear goals and milestones to guide the development process and measure success.

· Lead product delivery from ideation, development, launch, and iteration of approaches to improve user experience.

· Advocate for the implementation of advanced AI technologies within product offerings, ensuring our products remain at the cutting edge of EdTech and SciTech innovations.

· Engage with customers, partners, and stakeholders to gather insights, build relationships, and promote our product vision.

Requirements for the Role

• At least 20 years’ experience in Software Engineering roles (could include development, product management, strategy, system architecture, etc) with specialisation in complex vertical platforms development
• At least 10 years of strategic leadership experience in software companies developing vertical platforms
• At least 7 years of experience running Software Quality Assurance practice, past experience driving a software engineering company through ISO 9000 certification
• Master’s degree in a natural sciences field, past scientific research or teaching experience is a plus
• Strong understanding of cutting edge AI/ML technologies and their application in educational and scientific settings
• Demonstrated analytical mindset and systematic approach to execution
• Experience with product exploration and go to market, product design, product planning and development
• Exceptional leadership skills, with experience building and mentoring high-performing product teams.
• Excellent communication and interpersonal skills, with the ability to articulate vision and strategy at all levels of the organization and to external partners.
• Demonstrated success in developing and launching innovative products in a fast-paced technology environment.
• Experience in a hyper growth tech environment is preferred

Why Join Us

- Office is centrally located at Suntec City Office Tower 3

- 5 working days

- 20 days of Annual Leave

- Good international health insurance coverage

- Be part of a growing international EdTech company

About Constructor

Constructor is an all-in-one platform for education and research. With expertise in machine intelligence and data science, Constructor is built to cater to the needs of schools, higher education, corporate training, alternative credentials, and professional sports, offering solutions for teaching and administration, learning and research. From infrastructure to applications, Constructor elevates learning experiences, empowers educators, and drives research breakthroughs.

We have offices in Singapore, Switzerland, Germany, Bulgaria, Serbia, and Turkey.

Role Summary

The Chief Product Officer will be a key member of our executive team, driving the vision, design, strategy, and execution of our product portfolio. The ideal candidate will have vast experience in engineering of robust vertical software platforms, a proven track record in leading product development, demonstrating a deep understanding of the educational and science technology market, user experience design, and agile product engineering methodologies.

Responsibilities

· Define and lead the product vision and strategy in alignment with the company's goals and market opportunities.

· Oversee the entire product lifecycle, from ideation and development through to launch and iteration, ensuring products meet the highest standards of quality and user experience.

· Build, lead, and expand the Product Management and UX Design team, fostering a culture of innovation, collaboration, and continuous improvement.

· Collaborate closely with the engineering, marketing, sales, and customer success teams to ensure product goals are met and market feedback is incorporated into product development.

· Conduct market research, competitor analysis, and customer feedback sessions to inform product strategy and feature prioritization.

· Develop and manage the product roadmap, setting clear goals and milestones to guide the development process and measure success.

· Lead product delivery from ideation, development, launch, and iteration of approaches to improve user experience.

· Advocate for the implementation of advanced AI technologies within product offerings, ensuring our products remain at the cutting edge of EdTech and SciTech innovations.

· Engage with customers, partners, and stakeholders to gather insights, build relationships, and promote our product vision.

Requirements for the Role

• At least 20 years’ experience in Software Engineering roles (could include development, product management, strategy, system architecture, etc) with specialisation in complex vertical platforms development
• At least 10 years of strategic leadership experience in software companies developing vertical platforms
• At least 7 years of experience running Software Quality Assurance practice, past experience driving a software engineering company through ISO 9000 certification
• Master’s degree in a natural sciences field, past scientific research or teaching experience is a plus
• Strong understanding of cutting edge AI/ML technologies and their application in educational and scientific settings
• Demonstrated analytical mindset and systematic approach to execution
• Experience with product exploration and go to market, product design, product planning and development
• Exceptional leadership skills, with experience building and mentoring high-performing product teams.
• Excellent communication and interpersonal skills, with the ability to articulate vision and strategy at all levels of the organization and to external partners.
• Demonstrated success in developing and launching innovative products in a fast-paced technology environment.
• Experience in a hyper growth tech environment is preferred

Why Join Us

- Office is centrally located at Suntec City Office Tower 3

- 5 working days

- 20 days of Annual Leave

- Good international health insurance coverage

- Be part of a growing international EdTech company

This role is part of our Customer and Industry Workflows product organization. Our industry products for the TMT industry have been growing rapidly. This is an opportunity to lead the charge for a market transformational category within a best of breed, enterprise SaaS company.

As a Director, Outbound Product Management, TMT Industry this role will play a critical role in leading our enablement efforts for customers and partners, pricing and packaging of new products and serving as the eyes and ears of the products in the market. At ServiceNow, Outbound Product Managers collaborate closely with multiple teams (e.g. engineering. marketing, sales, solution consulting, risk, sales operations etc) so this role will have a seat at every table.

• Own GTM, sales, solution consulting and partner enablement for our TMT industry products
• Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market penetration for new products
• Support Sales in hitting targets via high-value engagement in sales cycles, building high-trust relationships with customers, partners, etc.
• Drive significant thought leadership in the market leveraging conferences, analysts, PR, AR etc
• Drive key technology partnerships / alliances in service of executing product roadmap
• Serve as a conduit for customers to share their feedback on our products by running both customer and partner product advisory councils.

Qualifications

To be considered for this role, we are after someone with

• A minimum 10 years in a customer-facing role in Product Management, Product Marketing, Solution Consulting, Product Delivery, or similar role.
• Knowledge / experience in the TMT industry domain is a “must have”. Knowledge and experience in service management, lead to cash and network management is a “highly desirable”.
• Extreme sense of ownership – own the problem, the process, and the outcome. Some things may need “driving by influence”, others may need executing yourself in a hands-on manner, and yet others will need delegation.
• Strong bias towards action, and a sense of urgency to “win” in the market
• Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners.
• Outstanding written and oral communication skills.

Job Purpose

This position will look after Transaction Banking Cash Product mainly for internet banking, including payments, FX booking and production support.

This role involves daily cooperation with Tokyo Head Office and system analysts in Japan.

Responsibility of this position also include to leading the team to support these things and educate junior staffs to be able to support independently.

Job Responsibilities

This is a regional cash product development role with the following responsibilities and expected experience:

• To implement solutions for corporate internet banking channel, including regulatory compliance, payments and collection capabilities, strategic initiatives to improve customer experience across all APAC countries.
• To manage the entire product line life cycle, from strategic planning to tactical activities
• To handle internet banking projects, including regulatory projects in APAC will be required.
• To roll out the implementation of real time FX rate booking solution to APAC branches, including integration between internet banking and Treasury FX systems. Domain knowledge of FX rates, execution and workflows, including technical interfaces such as XML, API/SOAP, HULFT will be required.
• To support product positioning and customer demand and guide product development.
• To provide day-to-day production support which includes answering user queries, monitoring applications, reviewing and planning of system changes and server upgrades.
• To provide support system release on weekends, including user testing and production verification test.
• To evaluate product functionalities and performance and propose enhancement to products based on market/customer feedback
• To work closely with Tokyo Head Office including daily discussion with system analysts and product managers in Japan
• To lead in resolving issues across departments and to mentor the junior team members

Job Requirement

• University graduate with degree related to IT/Computer Science or Business or equivalent
• At least 10 years of experience in cash management or transaction banking, including regulatory projects and FX booking system.
• Strong working knowledge of technical interfaces such as XML, API/SOAP, HULFT
• Experience with working in Japanese bank and Host-to-Host solution will be advantageous
• Proficient in Japanese (spoken and written) is advantages as the role requires for daily communication with stakeholders in Japan and discussion will be conducted in Japanese
• Well versed in MS Excel, MS Word, MS Powerpoint, etc.
• Leadership skills
• Strong communication skills, proactive, team player, good inter-personal skills

Job Purpose

This position will look after Transaction Banking Cash Product mainly for internet banking, including payments, FX booking and production support.

This role involves daily cooperation with Tokyo Head Office and system analysts in Japan.

Responsibility of this position also include to leading the team to support these things and educate junior staffs to be able to support independently.

Job Responsibilities

This is a regional cash product development role with the following responsibilities and expected experience:

• To implement solutions for corporate internet banking channel, including regulatory compliance, payments and collection capabilities, strategic initiatives to improve customer experience across all APAC countries.
• To handle internet banking projects, including regulatory projects in APAC will be required.
• To roll out the implementation of real time FX rate booking solution to APAC branches, including integration between internet banking and Treasury FX systems. Domain knowledge of FX rates, execution and workflows, including technical interfaces such as XML, API/SOAP, HULFT will be required.
• To provide day-to-day production support which includes answering user queries, monitoring applications, reviewing and planning of system changes and server upgrades.
• To provide support system release on weekends, including user testing and production verification test.
• To work closely with Tokyo Head Office including daily discussion with system analysts and product managers in Japan
• To lead in resolving issues across departments and to mentor the junior team members

Job Requirement

• University graduate with degree related to IT/Computer Science or Business or equivalent
• At least 10 years of experience in cash management or transaction banking, including regulatory projects and FX booking system.
• Strong working knowledge of technical interfaces such as XML, API/SOAP, HULFT
• Experience with working in Japanese bank and Host-to-Host solution will be advantageous
• Proficient in Japanese (spoken and written) is advantages as the role requires for daily communication with stakeholders in Japan and discussion will be conducted in Japanese
• Well versed in MS Excel, MS Word, MS Powerpoint, etc.
• Leadership skills
• Strong communication skills, proactive, team player, good inter-personal skills

Job Purpose

This position will look after Transaction Banking Cash Product mainly for internet banking, including payments, FX booking and production support.

This role involves daily cooperation with Tokyo Head Office and system analysts in Japan.

Responsibility of this position also include to leading the team to support these things and educate junior staffs to be able to support independently.

Job Responsibilities

This is a regional cash product development role with the following responsibilities and expected experience:

• To implement solutions for corporate internet banking channel, including regulatory compliance, payments and collection capabilities, strategic initiatives to improve customer experience across all APAC countries.
• To handle internet banking projects, including regulatory projects in APAC will be required.
• To roll out the implementation of real time FX rate booking solution to APAC branches, including integration between internet banking and Treasury FX systems. Domain knowledge of FX rates, execution and workflows, including technical interfaces such as XML, API/SOAP, HULFT will be required.
• To provide day-to-day production support which includes answering user queries, monitoring applications, reviewing and planning of system changes and server upgrades.
• To provide support system release on weekends, including user testing and production verification test.
• To work closely with Tokyo Head Office including daily discussion with system analysts and product managers in Japan
• To lead in resolving issues across departments and to mentor the junior team members

Job Requirement

• University graduate with degree related to IT/Computer Science or Business or equivalent
• At least 10 years of experience in cash management or transaction banking, including regulatory projects and FX booking system.
• Strong working knowledge of technical interfaces such as XML, API/SOAP, HULFT
• Experience with working in Japanese bank and Host-to-Host solution will be advantageous
• Proficient in Japanese (spoken and written) is advantages as the role requires for daily communication with stakeholders in Japan and discussion will be conducted in Japanese
• Well versed in MS Excel, MS Word, MS Powerpoint, etc.
• Leadership skills
• Strong communication skills, proactive, team player, good inter-personal skills

About us

LawNet Technology Services (LTS) is a wholly-owned subsidiary of the Singapore Academy of Law (SAL), a promotion and development agency for Singapore’s legal industry. LTS is the technology company behind LawNet, a one-stop law practice portal providing a complete suite of information and transactional solutions for the Singapore and global legal community.

Responsibilities:

• Oversee development of LawNet on time and within budgets assigned
• Determine internal and external stakeholders needs and desires whether by market research, surveys or user group testing
• Lead product ideation, technical development, product testing, launch, end user training and rollout
• Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.
• Lead the planning of product release plans and set the expectation for delivery of new functionalities
• Define product vision, roadmap and growth opportunities to the development teams and stakeholders
• Build business cases for products and features, and analysing performance
• Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Establish shared vision across the company by partnering with key internal business stakeholders
• Evaluate risk and provide advice and guidance to stakeholders and business units
• Assesses market competition by comparing the LawNet to competitors' products.
• Provides source data for product line communications by defining product marketing communication objectives.
• Obtains product market share by working with sales to develop product sales strategies.
• Assesses product market data by calling on customers with sales and evaluating sales call results.
• Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
• Brings new products to market by analysing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with development teams.
• Introduces and markets new products by developing time-integrated plans with sales, marketing and development teams.
• Completes operational requirements by scheduling and assigning team members; following up on work results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications:

• Proven track record in software product management, or as an associate product manager, with successes in:understanding the end-user and driving product adoption;
  analysing end user requirements;
  delivering products on-time and within budgets for internal / external stakeholders
• Technical background with understanding and/or hands-on experience in software development and web technologies
• Polished professionalism with outstanding strategic, organizational, planning (project & finances), communication, and problem-solving skills
• A team player
• Comfortable working in a fast-paced and dynamic environment
• Proven track record of exceeding KPIs
• Proven ability to collaborate with internal and external stakeholders
• Experience in liaising with government stakeholders and working with public sector systems is an advantage
• Strong metrics and analytical orientation
• Excellent written and verbal English communication skills, with strong presentation skill
• Background operating in Legal practice will be a plus

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Team Summary

In the Asia Pacific region there has seen a surge in the adoption of payments using QR code. This growth is driven by multiple factors such as - the widespread use of smartphones, increasing penetration of internet services and, adoption of QR by the real-time payment networks and fintech. This growth in QR code payments in not isolated in the Asia Pacific region. It is picking pace globally and, the trend is expected to continue in the coming years.

Visa is establishing it’s Centre of Excellence in Singapore which will spearhead Visa’s QR participation in this growing trend. A dedicated team will provide strategic direction, thought leadership, product and execution support, best practices, and oversight for QR based payment for Visa. While Asia Pacific region will be its operating and learning ground, the remit of this Center of Excellence will be global. This team will templatize its learning in the region and help shape market responses globally. The person in this Director - QR Product Management position is one of the team members of this CoE and, will be responsible to managing Visa’s QR product and report to the lead of Center of Excellence based in Singapore.

What does a Director – QR Product Management does at Visa:

In your Product Management role, you will be is responsible for guiding the success of a QR product. This is a techno-commercial role spanning many types of activities, from strategic to tactical. The key expectations for the role are:

• You will be the subject matter expert on QR product. On a proactive basis you will often play the role of training and mentoring staff and, on a reactive basis you would be their go-to person for QR related questions or, problem solving.
• You will also be the advocate for Visa’s QR solutions, conducting sales pitches, workshop and training with varied players in the ecosystem including clients, merchants, regulators, and Visa’s various functional units.
• You will directly collaborate with key clients in the region and participate in their QR deployment journey. To drive adoption of QR code, you will provide them with user experience best practices, identifying right balance between convenience and security, onboarding processing or, help identify how Visa’s solution fit in their existing architecture.
• You will be expected to develop and maintain accurate, high-quality content for Sales pitches, implementation guides for Clients, internal implementation processes and, product marketing material.
• In this role you will closely monitor market trends, identify emerging opportunities, conduct periodic consumer and merchant research to remain current at all times. These activities will guide the QR product development roadmap for which you would be responsible.
• As you work with market team, clients and partners, you will also gather requirements for enhancing Visa’s QR offering. To translate these requirements into new capabilities, you will work with our internal new product development teams.
• Visa has a strong focus on growing value-added services. You will identify and commercialize different value-added services overlaying the QR payment transaction.
• You will manage the on-going components of product management such as publishing road map, billing and reporting, maintaining documentation and handling exceptions.

Why this is important to Visa

The QR is one of the key initiatives for maintaining Visa’s payment leadership position in everyday spend. This role will be Visa’s subject matter expert on QR based payment over Visa’s network. The person in this role would not only be handful few subject matter experts in the company but will shape Visa’s QR solution and commercial success in this area.

Projects you will be a part of:

In this role, you will gain understanding of payment landscape not only within Asia Pacific as well as globally. As Visa’s subject matter expert for QR code payment you will understand the current market situations and, also get to shape the future of QR payments for the industry through Visa.

Qualifications

What you will need:
We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client-focused. As a candidate, you should have:

• 12 years of work experience with a bachelor’s degree, 8 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD)
• Previous experience in payment is a mandatory requirement for this role. It would be preferred if the candidate has worked with cross functional team, fintech, big-tech or has lead creation of new payment ecosystem from ground-up.
• Important to the role is a client-oriented mindset when developing solutions while having a strong commercial understanding of a network business and application of leading payment technologies.
• Proven track record for growing new business, exceptional stakeholder skills and a market-focused approach and, challenge and inspire colleagues.
• This individual must be able to independently manage working-level relationships whilst being comfortable to present to executives, both for internal stakeholders and external clients.
• Ability to influence and negotiate to drive results, using analytics to measure performance against key initiatives.
• Prior experience in QR payment, fintech or, product management role would be advantageous but not mandatory.

What will you do?

• Lead a team of product managers working on our App customer acquisition & engagement suite of products
• Drive customer growth and engagement by turing every customer interactions with the Klook App moments of Joy
• Work closely and influence cross-vertical product teams to ensure that vertical product flows are optimally integrated to fit customer expectations
• Monitor product metrics, identify opportunities, and optimize functionality
• Conduct quarterly and annual strategy and planning process for App user domain
• Conduct monthly and quarterly business reviews to share performances and roadmap

What is expected?

• Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA is a plus.
• 8+ years of experience in product management, with a track record of delivering successful products.
• Strong leadership skills with experience managing and mentoring product teams.
• Exceptional strategic thinking, analytical skills, and problem-solving abilities.
• Proven ability to collaborate effectively across departments and manage stakeholder relationships.
• Excellent communication and presentation skills to convey complex concepts to both technical and non-technical audiences.
• Familiarity with agile methodologies and product management tools.
• Passion for travel and a deep empathy for our customers around the world.

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Klook's mission is to empower travelers to discover, book, and enjoy memorable experiences, all while making the process seamless and convenient. As we continue to expand and innovate, we are looking for a talented Product Manager to join our team and lead the development of customer service systems to enhance our user experience.

What you will do:

• Responsible for the overall planning of customer service system products, and drive the implementation of the following product areas: communication tools, ticketing systems, intelligent customer service, etc.
• Lead the product team to build the customer service system, lead core product design, and ensure product specifications and output quality.
• Adopting a customer-oriented perspective and aiming for customer experience excellence, collaborate across teams to address and resolve issues that lead to high customer complaints and low satisfaction levels.
• Adopting a customer service perspective, continuously optimize operational efficiency.

What you will need:

• Bachelor's degree or related field, with over 6 years of experience in B2B systems related to customer service, orders, merchants, etc.
• Capable of leading overall product planning, possessing strong skills in product design and documentation, as well as solid conceptual and logical thinking abilities.
• Possesses a deep understanding of customer service systems, familiar with industry-standard customer service system design, and comprehends the core demands of customer support.
• Strong data analysis skills, as well as the ability to identify issues through data analysis and drive improvements.
• Excellent communication skills, and the ability to converse in Mandarin will be a plus