Total 24,466 customer experience manager job vacancies in Others category in Singapore

About Us:

• A leading traditional beauty and wellness
• Operating for more than 10 years with a power customer base of 100,000 under our TCM Wellness and Beauty with over 20 outlets

Responsibilities:

• Lead a team to achieve outlet’s sales target and productivity.
• Responsible for daily outlet operations such as handling of customer complaints, motivate staff morale, provide guidance & coaching to staff
• Good in leadership and daily operations planning
• Possess a good sales initiative in selling and customer service
• Only candidates in relevant industry will be considered

Benefits:

• Near MRT
• Sales Incentives and monthly incentive
• Birthday surprise
• Attractive annual leave and medical leave
• Happy, united, and political free working environment.
• Good career growth & development opportunities
• Competitive salary & work benefit package
• Internal Training opportunities
• Passionate, energetic & fun working culture
• Attractive remuneration package and incentives

Are you someone who is driven, analytical and well-versed in implementing revenue maximization strategies for a hotel, focusing on occupancy, rate and RevPAR optimization?

Area of focus:

Apply revenue management practice and expanding strategies beyond rooms into catering and food and beverage (F&B) operations, maximize conversions / rates sold for hotel, lead and ensure 100% work accuracy for the reservations team.

Responsibilities/ Duties include (but not limited to):

• Consistently offer professional, friendly and engaging service to guests and business partners
• Meet the demands of a fast-paced environment by using good judgment and the ability to working independently and multi-task
• Prepare/present detailed 6 month forecasts for the business entity, by market segment on a weekly basis, or as required (rooms, catering and F&B)
• Inventory management, rates, all channels of distribution are managed and support the agreed sales strategy
• Ensure that all rate loading and interface are both accurate and timely distributed at all time
• Carry out marketing research and prepare relevant reports monthly/where necessary
• To have strong product knowledge and superior customer service skills
• Ensure effective/time efficient operational approach in the area of responsibilities
• Ensure the revenue management practices follow the procedures and policies
• Ensure reservations team have rate and inventory management knowledge
• Guide and develop all reservations colleague
• Alert departments on the fluctuation of occupancy where need arises.
• Perform Director of Business Development & Strategies’ duties during his/her absence
• Work effectively and co-operatively with all Sales & Marketing team members and other departments in the hotel
• Be on duty on weekends and Public Holidays
• Perform all duties as deemed necessary for the success of the department and our business

We are looking for someone who is:

• Attention to detail
• Strong communication and organizational skills
• Well-versed in Opera system, IDeaS and Microsoft Office applications
• Minimum of 3 years relevant experience in a similar capacity, from a hotel with more than 400 rooms inventory

Employee perks:

• A work culture with high trust and lots of fun
• Meal, transport and mobile allowance
• Laundry benefits
• Flexible benefits
• Birthday leave
• Comprehensive medical coverage & many more!

Help to look after all the worker and management the place require workers to do body and foot massages and wear durable work clothes according to the arrangement Help to look after all the worker and management the place require workers to do body and foot massages and wear durable work clothes according to the arrangement

• Responsible for exhibition daily operation to cover opening and closing, online ticket reservation, Merchandise sales and inventory, customer services and to resolve any operational issues as they arise.
• Manage onsite staff including hiring and training.
• Manage equipment and venue maintenance in a regular basis.
• Coordinate with building management and local authorities to address safety and security concerns to meet the safety regulations and standards.
• Coordinate with internal team and external vendors to ensure exhibition timelines, setup, execution and dismantling schedules.
• Prepare necessary forms and document and liaise with vendors/contractors for submissions to relevant authorities.
• Collect on-ground customer feedbacks and identify areas for improvement.

Vendor and Contractor Management

• Liaise with vendors and contractors for services such as exhibition construction and audiovisual equipment etc.
• Manage vendor relationships to ensure quality, cost-effectiveness, and compliance with contractual agreements.
• Coordinate logistics and schedules with vendors to ensure timely delivery and setup of services.

Others

• Assist advertising and marketing initiatives
• Assist in budget management and sales forecast
• Other exhibition related assignments

Requirements:

• Bachelor’s degree in Event Management, Hospitality or related field.
• At least 5 years of relevant working experience in events and exhibitions management.
• Strong project management skills, with the ability to multitask and manage competing priorities and a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Detail-oriented with strong organizational skills and a focus on accuracy and quality.
• Knowledge of health and safety regulations and best practices for events and exhibitions.
• Flexibility to work evenings, weekends, and travel as required for onsite event management.
• Full working rights for Singapore

Job Description:

• Identify the needs and extend professional advice and solutions to customer
• Conduct sales pitch to the customer and convert them into a long-term customer
• Provide exceptional customer experience and maintaining a high level of service standards
• Maintain a good after-sales relationship with the customer and see that their inquiries are managed promptly
• Provide professional body analysis and recommend a suitable range of treatments to customer
• Engage and establish relationships with the customer from the daily-assigned pool of leads
• Promoting the company’s services to the customer
• Achieve and exceed sales targets

Requirements:

• At least 5 years and above in the industry and with relevant experience.
• Possess a good learning attitude to excel in all areas.
• Good career opportunities as we are growing fast and steady.

The main responsibilities of the job include the following aspects:

Administrative Affairs Management:

• Responsible for the overall coordination and management of various administrative affairs in the company to ensure that tasks are executed in an orderly manner.
• Arrange the supervisor's schedule, handle information requests, and prepare data reports.
• Manage company documents, including filing and organizing files.

Human Resources Management Assistance:

• Assist in handling procedures related to employee onboarding, offboarding, and regularization.
• Post recruitment information, submit necessary documents to government departments, and assist in obtaining relevant permits.
• Verify and compile daily attendance data for employees.
• Assist in the company's performance evaluation activities.

Meeting and Event Organization:

• Assist in the preparation, coordination, and execution of various company meetings and events.
• Responsible for setting up the meeting venue and organizing meeting minutes.

Reception and Client Relationship Management:

• Responsible for welcoming clients, providing high-quality reception services.
• Maintain client relationships and assist in strengthening communication and contact with clients.

Logistics Management and Procurement:

• Responsible for the company’s logistics management, including the arrangement of the office environment and cleanliness.
• Handle the procurement, distribution, and inventory of office supplies.

Other Administrative Support Tasks:

• Complete other administrative management support tasks as assigned by the company.
• Assist leadership in conducting internal assessments within the department and help solve practical problems.

The role of an administrative assistant involves a range of tasks that are relatively complex and diverse, requiring strong organizational, communication, and coordination skills to ensure the efficient operation of the company's administrative affairs.

SCOPE

The incumbent in the position is responsible for supervising the operations at the reception. He/she will support and assist the Front Office and other departments to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards.

OVERALL OBJECTIVES

• Plan and supervise the day-to-day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
• Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
• Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.
• Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.
• Control room availability for walk-ins and establish accountability for guests’ departure dates and times.
• Follow up with Housekeeping any unresolved room discrepancies.
• Maintain reservation procedures, same day arrivals.
• Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
• Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
• Understand and carries out duties in line with Hotel Emergency Procedures.
• Inspects guestrooms on a daily basis.
• Responds promptly to any operational requests from Front Office and other hotel departments.
• Other ad-hoc duties

REQUIREMENTS

• Warm, pleasant, friendly and confident, with good interpersonal skills.
• Possess good command of English
• Minimum 3 years experience in a similar role
• Comprehensive Opera knowledge
• Mature & Customer focused.

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Role Responsibilities

Assist the project manager to carry out the daily management of the project, including Party A communication, site management, cost control, project progress, quality and safety management, to achieve the task objectives.

• Assisted the project manager to negotiate various budget changes in the construction process and coordinated to handle business visas for fund adjustment approval; Collect and summarize all the change visas involving the cost increase or decrease of the project, and timely report the amount of cost increase or decrease and the completion of investment to the company.
• Responsible for project management, contract execution, project quality management, construction schedule management, construction safety supervision, project completion acceptance and settlement management, project quality guarantee period process management, etc.
• responsible for the management of the construction team, the implementation of project construction, responsible for checking and urging the completion of the site construction plan; Milestones of the completion of the project, such as image progress control points.
• Responsible for on-site coordination with Party A and subcontractors
• Responsible for various declaration and management of engineering projects, safeguard the interests of the company in accordance with contract terms, ensure the realization of project objectives and ensure the satisfaction of Party A.

Role Requirements (Must-Have Skills)

• College degree or above required
• more than four years of work experience, air conditioning, intelligent, construction experience is preferred.
• have a sense of responsibility and team spirit, can be diligent and steadfast, can bear hardships and stand hard work, good work attitude.
• Adapt to long-term business trips.

Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

Retail Operations Manager/ Assistant Branch Manager (Retail)

Overview

The Retail Operations Manager/ Branch Manager is required to oversee the operations of supermarket stores in Singapore. He/ She is responsible in overseeing and managing the supermarket's operations, inventory requirements and sales level.

Responsibilities

• Demonstrated the ability to handle Retail Branch Operations.
• Experience in overseeing and managing the Retail Operations as a whole.
• Experience in handling the Branch's Sales Figures and inventory requirements.
• Good in handling Stock and Operational expenses.
• Strong communication skills and good in liaising with internal departments.

Requirements

• Strong experience in managing the operations of Retail Operation Stores.
• Good in handling the Stocks Inventories, Operational Expenses and Inventories.
• Good in managin Retail Branch Operation and Store Management experience.
• Possess min. 4 years of Retail Branch Operations experience.
• Min. Degree, Diploma or ITE qualification holders in any discipline.
• Experience in managing/ leading a team of staff.
• Possess good Retail, FMCG or Supermarket industry domain.
• Locations available island-wide

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Job Description & Requirements

• Assist PM with the operations of projects/maintenance term contracts undertaken by the Company related to building work.
• Build and maintain an effective operations team.
• Responsible in exploring, studying, pricing and tendering of future project/maintenance term contracts to be undertaken by the company.
• Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
• Accomplishes subsidiary objectives by establishing plans, budgets, and results in measurements; allocating resources; reviewing process; making mid-course corrections.
• Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
• Develops project objectives by reviewing project proposals and plans; conferring with management.
• Determines project responsibilities by identifying project phases and elements; assigning personnel to phases and elements; reviewing bids from contractors.
• Determines project specifications by studying product design, customer requirements, and performance standards, completing technical studies; preparing cost estimates.
• Determines project schedule by studying project plan and specifications, calculating time requirements; sequencing project elements.
• Maintains project schedule by monitoring project progress; coordinating activities; resolving problems.
• Controls project plan by reviewing design, specifications, and plan and schedule changes; recommending actions.
• Controls project costs by approving expenditures; administering contractor contracts.
• Prepares project status reports by collecting, analyzing, and summarizing information and trends; recommending actions.
• Any other duties in relation to the Company to be assigned from time to time.

Required Skill(s): - -

- Min 5-8 years relevant experience in Building works.

-Project management, Ms office

-Possess diploma/degree in Civil Engineering or equivalent.

- Possess good management and supervisory skills

- Good communication and organizational skills

- Proven track record in the Construction industry

- Computer literate

Job Description:

· Foot Reflexology Therapist (Full Time)

· Provide Foot Reflexology and Body Massage.

· Able to serve both Male and Female clients

· Customer service orientated, sales driven and target oriented person

· A team player with good communication and interpersonal skill

· responsible preparing the necessary treatment products, stocks replenishment, towels supply, etc.

. Basic + Commission.

Requirements:

· At least 1 year of experience.

· Strong communications and interpersonal skills with all level of people

· Well-groomed.

Job Description

• Industry/ Organization Type: Engineering/ Instrumentation
• Position Title: Operations Supervisor/ Operations Manager
• Working Location: Bukit Batok
• Working Hours: Monday to Friday, 8.30 am – 5.30 pm
• Salary Package: Up to $8,000 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Plan and monitor daily business operations to ensure alignment with organizational objectives.
• Evaluate business procedures regularly and implement necessary improvements.
• Review financial information and adjust operational budgets for profitability.
• Analyze data to evaluate performance and identify areas for improvement.
• Foster a collaborative team environment, recruiting, training, and coaching employees.
• Handle conflicts or complaints from customers and employees promptly.
• Generate reports and present information to management and stakeholders.
• Ensure successful implementation of business strategy, services, and deliverables.
• Coordinate project closure to distil best practices and ensure lessons learned are logged.
• Provide project planning, milestone management, scope management, and resource forecasting.
• Ensure compliance with regulatory and legal rules.
• Undertake any other operational duties as assigned by management.

APPLY NOW!!!

• Minimum Diploma in Engineering.
• At least 2 years of experience in a similar role, preferably in the process sector or instrumentation.
• Proficiency with Microsoft Office.
• Prior experience in leading a team is a must.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67056 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Food Manufacturing / Dessert & Pastries
• Position Title: Operations Manager
• Working Location: Islandwide
• Working Hours: 5 days, Mon – Fri (8:30 am – 5:30 pm)
• Salary: Basic up to $5,000 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Plan, organize, and oversee the operations of the establishment.
• Support behind-the-scenes activities and other operational functions such as customer service, shift scheduling, cashiering, closing tills, ordering inventory, and handling office paperwork.
• Manage inventory, resource requisitions, and purchases.
• Oversee staff recruitment and training.
• Implement strategies to improve staff morale and motivation.
• Ensure food standards and quality control are maintained.
• Analyze the establishment’s performance and review operational processes to find opportunities for innovation, technology application, and work process improvement.
• Develop and implement strategies to achieve sales targets based on customer profiles.
• Submit proposals to management for improvements to the establishment, such as process improvements, repairs, and renovations.

APPLY NOW!!!

• Bachelor's Degree in Business Administration, or a related field.
• At least 3 years of experience in management position in the F&B or retail chain industry.
• Adaptive to fast-paced environment, resilient to changes and willing to accept new challenges.
• Proficient in Microsoft Word / Excel / PowerPoint.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67444 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Descriptions

• Report directly to the Management
• Manage the service crew with the leadership values set by the Company
• Cultivate the right culture and team spirit within the Outlet and Company
• Develop and implement workflows and processes to ensure smooth operation of the Outlet for both dine-in and delivery
• Ensure training is done for all new staff (part time or full time) on all aspects of the front of house operations as per the Company's service standards
• Provide insights into the business and identify any opportunities for improvement, whether in operations, service or sales, and share with Management
• Identify and rectify any operational faults that occur at the Outlet, implementing improvements (with approval from Management) when necessary
• Engage customers and manage feedback, including providing the relevant service recovery, regarding quality and presentation of food and beverages as well as level of service
• Ensure the Outlet always has sufficient manpower to operate smoothly and efficiently
• Ensure daily housekeeping duties including cleaning and disinfecting designated and common areas as well as cleaning and performing preventive maintenance on service equipment are carried out by the team
• Ensure all systems are updated including point-of-sales, own and partner delivery platforms, Spotify
• Ensure the outlet is always stocked with the necessities including packaging, collaterals and materials
• Update outlet sales performance report as required by Management daily
• Participate in weekly reporting sessions with Management on all operational matters
• Manage P&L of Outlet(s) to ensure cash flow and profitability
• Multi-outlet management experience
• Need to be able to travel around our different stores

Job Requirements

• Min 3 years experience in management role
• Well groomed and able to work under pressure

Benefits

• $300 yearly allowance for medical and wellness (after probation)
• 13mth Bonus issued in 0.5mth (Jul) + 0.5mth (Jan)

Working hours

• 5 days work week/44 hours

Reporting to the Director of Business Development (Events) , the incumbent shall be responsible:-

• To work closely with the Director of Business Development (Events) to develop strategies to maximize yield for the Hotel catering business.
• Follow up and finalizing event details on confirmed MICE/Corporate groups as allocated by Head of Department or Director of Business Development (Events)
• Work closely through detailed coordination and communication with inter-departments namely from Front Office, Reservations, Banquet Operations, Kitchen, F&B and Finance to ensure a smooth execution of MICE/Corporate events.
• Preparing Proforma Invoice correctly, ensure collection of deposit as well as following up on full settlement of events assigned.
• To arrange and conduct familiarization / site inspection of hotel facility when required
• To establish and maintain good customer relationship
• To conduct market research and competitor surveys
• Improve client loyalty, and enhance brand-to-client experience through excellent service delivery
• Provide sound event advice and solutions to event organisers, corporate clients stakeholders base on experience
• Source, evaluate, negotiate and manage third party vendors and/or venues
• Manage the registration process to create a streamlined experience for event organisers, corporate clients, stakeholders including compilation of group hotel bookings
• Checking PMS systems that group blocks for events and rooms are done correctly
• To provide feedback to the Head of Department & Director of Business Development (Events) on changing marketing conditions, including trends in the competition or new solutions to enhance revenue
• Upselling of services to increase revenue from confirmed event
• To carry out any other reasonable duties and responsibilities as assigned.

Requirements

• At least 3 years management experience with international hotel chain particularly in Sales & Marketing/Catering Dept.
• Minimum Certificate / Diploma in Sales & Marketing
• Knowledge with Microsoft Office.
• Able to thrive in a highly competitive environment.
• Able to manage large and diverse staff in a localised setting.
• Possess essential and decisive leadership traits and be able to impart knowledge to junior employees.
• Demonstrate a strong customer service mindset.
• Well groomed, presentable and able to articulate ideas well.

Our client is a leading global financial institution with a strong base in Asia, they're currently looking for an passionate individual to join their team.

Key Responsibilities:

• Assist Senior RMs in managing and nurturing client relationships, providing daily account maintenance, investment onboarding, and asset advice.
• Attend client meetings alongside RMs and serve as the primary contact for routine client interactions.
• Collaborate with senior RMs, product specialists, and subject matter experts to create bespoke solutions for clients.
• Prepare comprehensive analyses, proposals, and presentations for potential clients.
• Ensure adherence to regulatory requirements and company policies. Evaluate risks in decision-making, safeguarding the bank’s reputation and assets by complying with laws and regulations.

Requirements:

• Bachelor's degree in relevant indsutry will be advantage.
• 2 years of experience in wealth planning within the banking industry.
• Positive, proactive attitude with a dedication to providing exceptional client service and advice.

Apply now by using the 'apply' function.

Jaycee Lay (EA: 94C3609/ R23114633)

Job Description

• Industry/ Organization Type: F&B
• Position Title: Operations Manager
• Working Location: Bukit Timah
• Working Hours: 5 days (Monday to Friday 9 AM-6 PM)
• Salary Package: Basic Salary up to $7,000 + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Oversee daily operations, ensuring that all processes and procedures are executed efficiently and effectively
• Manage logistics, inventory, and supply chain activities to guarantee timely delivery of products and services
• Conducting thorough market research to identify opportunities for operational improvements and staying informed about industry trends and best practices
• Analyze operational data, customer feedback, and performance metrics to build successful strategies and improve operational performance
• Developing and refining operational policies, ensuring consistency across all activities, and creating compelling standard operating procedures (SOPs) that enhance productivity
• Overseeing staff training and development, ensuring a high level of competency and morale within the team
• Plan and execute projects, coordinating with vendors, suppliers, and other partners to ensure seamless execution
• Develop and manage the operations budget, ensuring optimal allocation of resources, and monitor expenditures and return on investment (ROI) for all activities

APPLY NOW!!!

• Bachelor’s Degree in Business Administration, Marketing, or a related field
• Has 5-10 years of operations management experience (preferably in F&B) with a solid track record of leading operational activities and strategies
• Strong knowledge of logistics, supply chain management, and operational best practices

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67198 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Responsible for all catering and group sales in the hotel, from booking events to their execution
• Assist Director of Event to prepare departmental budget and forecasts, operating within set parameters, ensure effective cost control
• To establish and maintain rapport with clients, prior to, throughout and post-conference, exceeding their expectations and encouraging repeat business.
• Conduct site inspections and sales activities as required.
• To work closely with the Director of Event to prepare monthly forecasts
• To develop the annual business and marketing plan for the department
• Achieves Banquet and Catering budgeted set out in the yearly business plan for the hotel.
• Performs other duties as assigned by the Director of Event

Key Responsibilities:

• Manage client portfolio in the area of transfer pricing.
• Work with the Director (Transfer Pricing) based out of the Singapore Office on the delivery of transfer pricing projects for Singapore, Philippines and Malaysia clients.
• Support the process for the functional analysis, industry research and benchmarking studies and to
  apply information to assess client’s position and develop effective transfer pricing approaches
  accordingly.
• Support the team and adopt the firm’s overall process for the preparation of transfer pricing policy,
  compliance documentation and planning reports.
• Build strong external and internal relations with clients, networks, teams and across other service
  lines.
• Identifying new opportunities for transfer pricing services within existing clients or potential clients.

Requirements:

• Degree in Accountancy and/or equivalent professional qualification.
• A minimum of 4 years of core transfer pricing experience.
• Preparing well-structured reports that convey findings and recommendations clearly.
• Ability to analyze complex financial data, intercompany transactions, and economic factors to
  determine appropriate transfer pricing methods.
• Strong numerical skills for evaluating profit margins, pricing structures, and comparable transactions.
• An SCTP accreditation would be an added advantage.

Gu Jiashun | Registration No: R24120442

BGC Group Pte Ltd | EA No: 05C3053

Our client, a renowned and prestigious international bank, is seeking a Operational Risk Officer to join their Internal Control and Compliance Department.

Position Title: Operational Risk Officer

Reporting To: Internal Control and Compliance Manager

Main Tasks and Duties:

• 1. Advise and support departments in identifying, assessing, and controlling operational risks within business processes.
• 2. Review, update, and maintain documentation for Operational Risk Management, Fraud Management, and New Product Management policies and procedures.
• 3. Collaborate with departments to report operational risk events, establish root causes, and develop appropriate mitigation action plans.
• 4. Support initiatives and reviews on operational risks, including fraud risks, to ensure the implementation and enforcement of incident reporting, Key Risk Indicators (KRIs), and other initiatives from Head Office.
• 5. Lead and oversee outsourcing risk management to ensure that outsourcing risk exposure remains within acceptable control levels. Perform due diligence and risk assessments of Outsourcing Service Providers in line with MAS Outsourcing Notice and the bank’s Outsourcing Risk Policy and Procedures.
• 6. Analyze and mitigate operational risks arising from new products, support the New Product Approval process, and serve as the Secretariat of the New Product Committee.
• 7. Assist the organization in achieving its business continuity objectives, support business plan activities, facilitate regular BCP plans and testing, update Business Impact Analyses (BIA) and Business Continuity Plans (BCP), and ensure all departments document recovery strategies for their business functions.
• 8. Perform independent checks on internal bank-wide transaction activities and review Private Banking’s telephone call records for investment-related trades to identify unusual or suspicious activities.
• 9. Oversee bank-wide Policies and Procedures (P&P) management, including initiating periodic P&P management tasks, and managing all activities related to updating and publishing policies and procedures in the P&P system.
• 10. Facilitate Business User Access Reviews, maintain the Business System Listing, and act as the System Administrator for systems maintained by the Internal Control and Compliance Department (ICCD).
• 11. Prepare operational risk reports and presentation materials for the Risk Management Committee (RMC), Senior Management, Head Office, and regulators.
• 12. Perform any other tasks assigned by the supervisor or Management.

Job Requirements:

• Recognized bachelor’s degree or above, preferably in Business, Banking, Finance, or a related discipline.
• Minimum of 3 years of relevant experience in a similar role, preferably within a financial institution.
• Passionate, keen to learn, and able to perform professionally.
• Excellent communication and interpersonal skills.
• Good understanding of MAS Guidelines on Risk Management practices, BCM guidelines, and Outsourcing Notices.
• Ability to work independently with minimal supervision and adapt to a dynamic environment.

About Greenlane:

Greenlane is a recruiting firm based in Singapore, specializing in banking, trading, tech, and other industries.

EA Licence No.: 20C0261 | Registration No.: R2094847

• Ability to effectively manage relationships with multiple vendors to ensure that Company HRIS meets the organisation needs, stays up-to-date, and performs reliably.
• Ability to manage vendors to mitigate risk, control cost and ensuring vendors comply with Service Level Agreement (SLA)
• Overseeing the end-to-end procurement activities, including putting up approval papers for the appointment of new vendors or/and procurement of new systems.
• Coordinate and plan regular meetings with vendors to ensure deliverables are met.
• Monitor and assess vendor performance to identify areas for improvement and ensure compliance with the SLA/contract terms.
• Working with both internal and external stakeholders to gather and analyse business requirement and drive the planning, development, testing and implementation.
• Identifying opportunities for automation within all aspects of HR processes
• Driving regular review and support implementation of HR system upgrades / patches and new projects when required
• Evaluating and implementing tools to help maintain data integrity.
• Staying updated and abreast on trends in HR technologies
• Participating in and/or leading projects focused on continuous improvement.
• Planning and tracking of HRIS budgets across multiple vendors to support the annual budgeting cycle
• Serve as subject matter expert on system issues and provide recommendations / solutions as required to support the smooth-running of HR operations.
• Ensure the user adoption of the new platform and conduct user training for HR staff / administrator, when required.
• Ensure system/services are in compliance with professional standard, legal and regulatory requirements related to labour law, data protection, recordkeeping and reporting standards.
• Support the review, testing and deployment for new system initiatives / enhancement and changes due to (i) statutory requirements & (ii) process improvements
• Participate in periodic meeting with Vendors to discuss on system-wide changes / enhancements raised by clusters and review the impact all entities hosted in HRIS system.
• Proactively identify new trends and technologies for process enhancement & improve efficiency of HR functions.
• System account management and tracking of all system related cost (i.e., hosting fees, licensing cost). Perform bi-annual audit on system access.
• Ensure proper documentations of all system requirements / changes and integration specifications.
• Review and refine the user access framework to comply with audit/IT security requirement.

Requirements

• Possess Minimum Bachelors Any field
• Prefer someone with in-house HRIS experience using SAP successfactors
• At least 5 years of experience managing a team

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Job Description

• Industry/ Organization Type: Building & Construction
• Position Title: Key Accounts Manager
• Working Location: Pioneer
• Working Hours: 5 working days (Mon to Fri, 9 AM – 6 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Variable Bonus + Transport Allowance
• Duration: Permanent

Key Responsibilities

• Develop trust relationships with a portfolio of major clients
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

APPLY NOW!!!

• Degree holder in Business Administration or its equivalent
• Minimum 5 years of related working experience, prior experience in construction is preferred
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Excellent interpersonal and communication skills
• Strong business sense and industry expertise.
• Ownership of a class 3 driving license is required.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66062 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Chemical Distributor
• Position Title: SHE Manager (Chemical)
• Working Location: West – Tuas
• Working Hours: 5 days (Monday to Friday: 8 am-5.30 pm)
• Salary Package: Up to SGD 6000 + AWS + Variable Bonus + Yearly Increment
• Duration: Permanent

Key Responsibilities

• Support the Managing Director and collaborate with QSHE teams to ensure the understanding and implementation of corporate SHE strategy, guidelines, and processes.
• Develop and communicate the Company SHE strategy, design effective long and short-term implementation plans, and oversee projects from conception to completion.
• Report SHE non-conformities and incidents, and manage them collaboratively with the Corporate QSHE Team.
• Lead SHE programs, audits for certifications, coordinate site audits/assessments, manage SHE competencies, and deliver training sessions.
• Conduct SHE audits for third-party service providers and support the Commercial Team with SHE advisory for dangerous goods.
• Oversee annual SHE performance goals, lead and manage the SHE team, and ensure contractor safety leading to zero harm.
• Engage with customers and internal staff on SHE matters, provide advice on controls and protective equipment, and regularly review SHE systems for continuous improvement.
• Liaise with external entities to maintain licenses, permits, and certificates and ensure compliance with statutory obligations.
• Hold and fulfill responsibilities related to SHE legal roles like Fire Safety Manager and Workplace Safety and Health officer.
• Coordinate emergency preparedness exercises and support the implementation of Site Safe Management Measures (SMM).
• Conduct SHE committee meetings, ensure adherence to the bizSAFE level 5 standards, and manage site risk assessments.
• Perform incident investigations with root cause analysis, understand the Singapore Safety Case regime, and implement standards and best practices.
• Ensure sites comply with SHE legal requirements, maintain the SHE Legal Register, and be proactive and responsive in compliance and emergency situations.

APPLY NOW!!!

• Min. Diploma in Workplace Safety and Health Management or Engineering related
• Min. 5 years of SHE working experience with managerial experience
• Preferably have experience in the Oil & Gas / Chemical industry
• Familiar with behavioural-based safety, fire safety, hazardous materials and DG management
• Having experience in distribution/logistics is an advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66208 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694