Total 25,331 customer service manager job vacancies in Others category in Singapore

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

DUTIES AND RESPONSIBILITIES OF QAQC MANAGER

- Ensure implementation and maintenance of key standards and guidelines

- Streamline operations and maintain quality standards

- Promote awareness of regulations and expectations across the project and its duration

- Review and make improvements to the Quality Control Plan.

- Provides feedback to top management on the effectiveness of the QMS.

- Create awareness through effective communications, evaluate and improve

- Raise, resolve and close non conformance reports

- Review subcontractor / suppliers QMS

- Generate project quality plan, inspection test plan, employees training plan, calibration of equipments and tools plan, etc.

Skills

- Strong communication skills to communicate with management, clients, government agencies, process owners, LTA, amongst others

- Possess certifications in ISO9001, 14000, 45000

- At least 5 years of practical experience as QMR for MRT projects

- Bachelor degree in Civil Engineering local universities

- Able to start work within 2 weeks after job offer will have an added advantage

- Salary will commensurate with experience

Training Development Manager Responsibilities:

Create and execute learning strategies and programs

Evaluate individual and organizational development needs

Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)

Design and deliver e-learning courses, workshops and other trainings

Assess the success of development plans and help employees make the most of learning opportunities

Help managers develop their team members through career pathing

Track budgets and negotiate contracts

Hire and oversee training and L&D Specialists

Requirements and skills

Proven experience as an L&D Manager, Training Manager or similar

Current knowledge of effective learning and development methods

Familiarity with e-learning platforms and practices

Experience in project management and budgeting

Proficient in MS Office and Learning Management Systems (LMS)

Excellent communication and negotiation skills; sharp business acumen

Ability to build rapport with employees and vendors

BSc/BA in Business, Psychology or a related field

Professional certification (e.g. CPLP) is a plus

Job Responsibilities:

• Led the Outlet Team in achieving the Outlet Sales Target
• Manage the day-to-day operations of multiple branches of a beauty salon business including, staff management, and staff rosters(not limited to).
• Responsible for daily outlet operations such as handling customer complaints, motivating staff morale, providing guidance & coaching to staff, etc
• Able to train, mentor, and coach outlet staff to develop and maximize their performance
• Handle customer enquiries
• Provide professional consultation and advice to customers on suitable beauty products and treatments
• Ensure good customer experience and service standard
• Assist in daily retail operations

Requirements

• Achieve Personal Sales Target
• Support the team and ensure that they can meet the team's performance KPI
• Responsible for daily outlet operations such as handling customer complaints, motivating staff morale, providing guidance & coaching to staff, etc
• Able to train, mentor, and coach outlet staff to develop and maximize their performance
• Provide professional consultation and advice to customers on suitable beauty products and treatments
• Ensure good customer experience and service standard
• Assist in the daily retail operation
• Proven work experience as a Beauty & Wellness Salon Manager or similar role
• Good knowledge of beauty treatments and products (e.g. for skin care)
• Bookkeeping knowledge
• Excellent organizational skills
• Ability to handle customers’ requests and complaints with grace

about the client

Our client, one of the world’s leading life insurance companies globally.

about the job

In this position as a Manager for the Employee Benefits Operation team, you will be expected to oversee the onboarding & servicing team. The ideal candidate will be responsible for managing a high-performing team, handling escalations, resolving conflicts, and significantly contributing to process improvement and product development.

This position demands a strong focus on ensuring the team's quality deliverables and productivity while fostering a culture of excellence and innovation. In this role, you will lead and manage the policy servicing & renewal team as well as the medical underwriting team.

In order to be successful in this position, the ideal incumbent would need to come with relevant experience in Employee benefits, operation background and strong leadership experience.

skills and experience required

• 8+ years of group insurance/employee benefits/corporate insurance operation experience
• Leadership or team lead experience preferred
• Experienced with change management and transformation ideally
• Proficient in operations processes with a flair for optimizing workflows
• Detail-oriented and strong eye for detail
• Strong problem-solving and decision-making abilities
• Ability to work collaboratively in a team-oriented environment
• Strong interpersonal and communication skills
• Ability to manage multiple priorities in a fast-paced environment

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

Please note: We are moving to 151 Lorong Chuan, New Tech Park, from September 2024 onwards

Wipro Consumer Care Singapore distributes and markets a comprehensive range of personal care products, principally skin care, hair care, talcum powder, deodorants, shower and cleansing products and fragrances, and household detergents and other cleaning products. These are marketed under well-known brand names like BIO-ESSENCE, EBENE, DERMA LAB, EVERSOFT, ENCHANTEUR, SAFI and other market leading brands in the region.

The candidate will report directly to Head of Marketing and will undertake the ownership of the brand and products assigned, develop marketing strategies to increase brand awareness, grow market share and its profitability.

Job Description

• Develop and execute short/long term action plans to grow the product portfolios in terms of its brands awareness, market share and product profitability.
• Plan and execute ATL and BTL campaigns, marketing communications (online and offline) and trade marketing activities for all product portfolios under his/her responsibility.
• Plan and manage A&P spending within budget assigned and ensuring ROI for each campaign
• Lead and execute the promotion, advertising, and marketing campaign effectively through strategic partnership alliances with agencies, vendors, and other external stakeholders to ensure successful implementation according to timeline.
• Conduct market research, analyze consumer’s insights, market intelligences & competitive information to develop new product idea/concepts and effective marketing plan for the assigned products/brands.
• Conceptualizes innovative, consumption-driving promotions that are profitable and linking promotions to advertising wherever possible to create an integrated & targeted 360-degree marketing plan
• Build strong brand/product presence in all distribution channels (including assisting in e-commerce at Marketplace)
• Work with internal stakeholders (Sales, Promoters, Finance, Warehouse) to implement marketing plans effectively according to timelines
• Track and monitor market trends to analyze product sales performance

Job Requirements

• Degree in in Marketing or Business Administration
• At least 4 years of relevant marketing working experience in the FMCG industry
• Experienced in managing a marketing budget and/or creative agency
• Knowledge of web analytics tools (e.g. Google Analytics, NetInsight, WebTrends etc.)
• High initiative and result-driven
• Analytical minded
• Pro-active hands on team player with excellent interpersonal skills
• Able to work under pressure to meet deadlines

Permanent, Teck Whye , 830am-6pm, 5.5days (alternate Saturday half day)

Our client

30 Years Old Reputable facility management company.

Job scope

• To lead a team of lift technicians for lift breakdown repair n maintenance n supervise contractor for lift upgrading
• To manage general lift matters including smooth operations of the lifts, general repair n maintenance
• To attending to breakdowns; troubleshooting of the lift

Requirements

• Diploma in Mechanical / Electrical Engineering or Engineering equivalent
• 2 years’ relevant experience in lift industry
• Bilingual

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Work Location:

• Based at Thomson Plaza
• · Willing to travel to other branches when required (Bukit Timah Plaza, Century Square, Oasis Terraces, Parkway Centre, Thomson Plaza)

Work Days:

• Tuesday to Saturday
• Must be comfortable to work 4 weekdays (2 early weekdays 10am-7pm, 2 late weekdays 12.30pm-9.30pm) and 1 weekend (8am-6pm)
• 44 hours per week

Job Responsibilities:

Curriculum Manager:

• Set the framework for Learning Point Primary English curriculum and pedagogy, ensuring that it is in line with MOE guidelines and delivering a learning experience that is fun, challenging and brings desired results
• Clearly articulate the differentiating factors of the LP Primary English curriculum and ensure they are communicated through the materials and lesson delivery
• Provide leadership in curriculum planning, design, research and innovation
• Stay current with curricular trends and ensure changes in Singapore’s MOE guidelines are promptly integrated into LP curriculum
• Identify and lead a team of writers who will assist in curriculum development, be responsible for the training and development of the writers and ensuring that submission deadlines are met
• Review and identify any learning gaps in students’ learning and develop effective and innovative programmes to bridge the gaps
• Actively scan the internal and external market and develop programmes to provide growth opportunities in expanding LP student population
• Develop Holiday programmes that are innovative and effective, capturing new growth opportunities
• Take on writing curriculum duties for 2-3 levels, on top of overseeing the curriculum team
• Conduct level meetings on a termly basis to communicate curriculum goals with teachers, and to solicit feedback from teachers about enacted lesson outcomes

Teaching Duties

• Deliver quality lessons of up to 5-7 classes per week
• Display strong classroom delivery skills through thorough lesson planning in accordance with methodologies endorsed by the Company
• Effectively utilise teaching materials to create a stimulating and engaging learning environment that will enhance students’ learning experience
• Mark and grade students’ assignments with value-added feedback and ensure they are returned to students by the next lesson
• Perform required classroom administration responsibilities efficiently (attendance taking, checking students’ files etc)
• Be proactive in arranging “catch-ups” for students who missed any lessons when there are no available “make-up” classes for them to join
• Foster good relationships with students’ parents through regular written and/or verbal feedback to parents on the progress of the students as well as solutions/suggestions for parents on how they can partner with you to help the child at home
• Work together with the customer service team to provide all stakeholders with a positive customer experience and strive to minimise the withdrawal rate of classes assigned
• Take on projects and initiatives as directed by the Management team

Job Requirements:

• At least a Degree in English Language, English Literature, or related field.
• Minimum 5 years of work experience in curriculum planning, development, training and teaching English and creative writing in an enrichment industry in Singapore.
• Minimum 2 years of work experience in managing a curriculum team
• Proficiency in designing various types of assessments, including formative, summative, performance-based, and portfolio assessments.
• Familiar with the primary English MOE syllabus.
• Proficient in Microsoft Office, familiar with other software like Illustrator or Photoshop is a plus
• Meticulous, detail-oriented, with an eye for planning.
• Excellent verbal and written communication skills to effectively convey assessment results and recommendations to educators, administrators, and other stakeholders

To submit your application, please drop us an email ([email protected]) with the position that you are applying for and your resume.

We regret to inform that only shortlisted candidates will be contacted.

Avenue of Brands Pte Ltd was founded in 2024. We aim to serve quality food at affordable prices. We are a fast-growing brand and currently expanded to 8 outlets around Singapore. We are looking for candidates with passion in F&B to join our growing team!

• Responsible for daily outlet operations which includes effective scheduling, employee communications and training
• Ensure the highest safety and hygiene standards compliance with regulations
• Create a positive and rewarding customer experience
• Lead and motivate team members to achieve sales targets and customers satisfaction
• Other duties as assigned
• For Management Trainee - Fast track to Outlet Manager in 6 months (depending on performance)
• Wok experience preferred
• Incentives and medical benefits provided
• Multiple work locations available
• 5 days or 6 days per week
• Full Time

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Reporting to the Senior Operation Manager, the role will be the responsible for operations of the facility assigned, leading the on-site soft and hard services team to ensure the service delivery in accordance to the Key Performance Indicators Framework.

Roles & Responsibilities

The Operation Manager responsibilities will include:

• Monitor and track all job request.
• Monitor and track all project works and their progress status
• Monitoring of KPIs to ensure compliance with performance framework
• Assign vendors / sub-con / technicians to carry out project works
• Monitor Non-compliance letters and liaise with Contracts Dept for response
• Prepare,Plan and compile Monthly various schedules and reports related to the assigned facility
• Liaise with stakeholders of the assigned facility as the Main POC
• Track and monitor all clearance of Vendors / Sub-cons and technicians

Job requirements

• Degree in Engineering/Building/Facilities Management or relevant disciplines
• Min 3 years relevant work experience in a similar role/industry
• Experience in handling Government properties preferred
• Strong communication and presentation skills
• Strong in written and spoken English
• Team driven, multitask, project management

Are you a dynamic and creative marketing professional looking for an exciting opportunity to make an impact? We are on the lookout for a passionate Assistant Marketing Manager to join our growing team. If you thrive in a fast-paced environment, possess innovative ideas, and have a proven track record in marketing, we want to hear from you!

Key Responsibilities:

Campaign Development and Execution:

Collaborate with the marketing team to develop, plan, and execute comprehensive marketing campaigns.

Utilize market research and customer insights to create targeted and impactful messaging.

Uphold the brand voice of "SafetySam" – our mascot, in all communications.

Digital Marketing Expertise:

Lead digital marketing initiatives, including social media management, SEO/SEM, email marketing, and online advertising.

Support our e-commerce platform and marketplace within digital marketing efforts.

Stay abreast of industry trends and implement innovative digital strategies.

Content Creation and Branding:

Develop engaging content for various channels, ensuring alignment with brand guidelines.

Contribute to brand-building efforts through consistent messaging and visual identity.

Analytics and Reporting:

Monitor and analyze campaign performance metrics, providing insights and recommendations for optimization.

Use data-driven approaches to measure the success of marketing initiatives.

Event Coordination:

Plan and coordinate marketing events, trade shows, and product launches.

Work closely with cross-functional teams to ensure seamless execution.

Market Research and Competitor Analysis:

Conduct market research to identify trends, opportunities, and potential threats.

Analyze competitor strategies and recommend adjustments to stay competitive.

Collaboration and Team Leadership:

Foster a collaborative environment by working closely with internal teams, including sales, product development, and design.

Provide mentorship and guidance to junior marketing team members.

Qualifications:

Bachelor's degree in Marketing, Business, or a related field.

Proven experience in marketing roles, with a focus on campaign development and digital marketing.

Strong analytical skills and proficiency in marketing analytics tools.

Exceptional written and verbal communication skills.

Creative thinker with the ability to generate innovative ideas.

Team player with strong leadership qualities.

Why Join Us:

Exciting opportunities for career growth and professional development.

Collaborative and inclusive work culture that values creativity and initiative.

Competitive salary and benefits package.

If you are ready to take your marketing career to the next level and contribute to the success of a dynamic team, apply now and be part of our journey!

utu is reinventing the future of travel shopping rewards. The company is committed to rewarding tourists for their shopping abroad – we have big plans ahead and we are looking for an Airline Partnerships Manager to join our company.

As a Partnerships Manager, you will be a part of the strategy and commercial team under the Chief Commercial Officer. The fun stuff includes partner engagement, promotions, partner relations, and sales strategy. This is an incredible opportunity for ambitious individuals who want to build a career in a fast-growing startup. This job is based in Singapore and is open to Singaporeans and Permanent Residents.

Salary expectation: $5000-6500 (depending on experience)

What You’ll Do

• Manage our extensive airline partnership network.
• Be responsible for the utu Miles product.
• Help the CCO with selling utu products to airline groups.
• Collaborate with various teams throughout the organisation, including executive and C-suite members, to develop and maintain sales strategy to support strategic initiatives and new business ventures.
• Manage airline relations by creating communications for external stakeholders, including presentations, reports, and materials for communication.
• Liaise with representatives from our partners.
• Be able to represent utu at various events and stakeholder meetings.
• Analyse sales data and identify where utu resources would best be spent.
• Work cross-functionally with teams to create and improve financial models, tools, and analytics that increase productivity and inform strategic decision-making.
• Monitor and analyse key performance indicators, financial metrics, and profitability to identify opportunities for improvement and offer actionable strategies.

Preferred Experiences & Skills

• Bachelor's degree.
• 5+ years work experience is preferable.
• Experience in partnerships.
• Excellent spoken and written English to liaise with external and overseas parties.
• Problem-solving abilities with an eye for detail.
• Excellent communication and presentation abilities.
• Ability to collaborate effectively with cross-functional teams and senior stakeholders.
• Proficiency in software applications and MS Office, particularly Excel and PowerPoint.
• Adaptability and ability to thrive in a fast-paced and dynamic environment.
• Experience in commercial strategy will be viewed favourably.

About you

• Singaporean/PR 21 years or older.
• Full-time applicants only.
• Happy to work in a fast-paced startup environment.
• You are motivated to go beyond the required minimum.
• Able to adapt to meet the changing needs of the business.
• Excellent interpersonal skills.
• Airline experience will be viewed extremely favourably.
• Candidates who can join immediately will be viewed more favourably.
• Please keep CVs to a 2 page maximum.

Application instructions

Please apply for this position by filling up the form and attaching your CV. Interviews will be conducted on a rolling basis.

CRITICAL WORK FUNCTIONS & KEY TASKS

1.Order Fulfilment Management

• Ensure timely Order Fulfilment to ensure customers’ satisfaction and to meet OTIF.

2. Logistics & Warehouse Management

• Ensure the development and execution of efficient logistics, transportation and warehouse services.
• Monitor service providers in adherence of service level, frequency, customer satisfaction and compliance.
• Formulate and keep track of optimising the logistics cost, space utilisation and safe handling of products and delivery. Ensure organization’s operations meet SS620 / GDPMDS standards and requirements

3. Inventory Management

• Achieve high and consistent inventory accuracy
• Achieve optimal level of inventory holding – ageing inventory, missing and expiring

4. People Management & Development

• Promote and support progressive people management frameworks and policies to better attract, retain and develop talent
• Lead performance management and learning & development, adopting and leveraging on Skills Frameworks and other relevant frameworks.
• Recruit, orientate, lead and guide the team, ensuring that the day-to-day duties are carried out according to standards and requirements.
• Engage, mentor and motivate team members to excel and grow them personally and professionally.
• Manage staff issues and appraise their performance

QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED

1. Excellent leadership skills including leading projects with broad scope, cross functional nature, and an impact within and outside own department.
2. Facilitate in-depth understanding of all aspects of the business and supply chain, Operation and execution to support strategies including total delivered cost, profitability, inventory turns, service levels, technology adaptation.
3. Excellent communication skills (with staff, peers, and Upper management) and ability to develop rapport with other functional leaders inside Organisation and Suppliers to influence decision making.
4. Strong problem solving and negotiation skills.
5. Drives changes, challenges status quo and makes recommendations for improvements to products and processes.
6. Demonstrate team leadership with proven track record in developing and sustaining relationships that contribute to the success of the organization. Guide team to be effective and efficient in execution.
7. BS/Diploma in Business/Supply Chain related field with minimum 5 years’ experience in a supply chain/operations management field required.
8. Experience in Shared Service Environment/Organization is an advantage.

Job Description

• Industry/ Organization Type: Accounting Firm (Global)
• Position Title: Tax Manager (GST) / Tax (GST) Manager
• Working Location: Central
• Working Hours: 5 days, Monday – Friday (8:45 AM – 5:30 PM)
• Salary Package: Basic up to $ 9,000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Advise clients on the GST implications of their business operations and transactions in various industries, including financial industry
• Assist clients with the applications for GST registration, exemption and various GST schemes
• Review and e-file the clients’ GST returns
• Conducting GST health check reviews, GST due diligence reviews, Assisted Self Help Kit (ASK) reviews, Assisted Compliance Assurance Programme (ACAP) reviews
• Assist clients in managing IRAS GST audits/investigations
• Assist clients in seeking GST rulings from IRAS
• Supporting the partners in developing the GST practice and be involved in any other ad-hoc projects and related tasks as and when required by the Partners

APPLY NOW!!!

• Bachelor of Accountancy, Finance, or relevant discipline, preferably with a professional qualification as recognised by SCTP
• Minimum 6 years of Singapore GST experience, preferably from a professional services firm/accounting firm
• Must be familiar with Singapore Tax laws and guideline
• Possessing an accreditation by SCTP will be an advantage, e.g. Accredited Tax Practitioner (ATP) (GST) or Accredited Tax Advisor (GST)

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65013 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

About C.O.T.U:

C.O.T.U (Centre Of The Universe) is a premier lifestyle and entertainment venue located on the 38th and 39th floors of CapitaGreen. Spanning 18,000 square feet with stunning city skyline views, C.O.T.U features five unique concepts: Dashi Skypool, Enso steakhouse with Japanese flair, The Whisper Room cocktail bar, Little Birdie progressive cocktail bar, and Dashi Go-Go boutique ultra-lounge. We strive to create unforgettable experiences for our patrons through innovative and dynamic marketing strategies.

Job Overview :

Responsible for Hospitality CRM, Reservations and Members Manager at COTU. You will play a pivotal role in ensuring exceptional guest experiences through effective customer relationship management, streamlined reservations processes, and cultivating a loyal member base. Working closely with the management team, you will oversee various aspects of guest interactions, reservations, and membership programs, contributing to the overall success and reputation of our multi-concept lifestyle and entertainment venue.

Duties and Responsibilities include but are not limited to the following:

Customer Relationship Management (CRM):

• Implement and maintain a comprehensive CRM system to effectively manage guest interactions and preferences.
• Develop personalized guest profiles and utilize data insights to enhance guest experiences and drive repeat business.
• Coordinate with various departments to ensure seamless communication and service delivery based on guest preferences and feedback.

Reservations Management:

• Oversee the reservations process for all venues within COTU, including dining, lounges,and special events.
• Monitor reservation systems and platforms to optimize table turnover, maximize seating. capacity, and minimize wait times.
• Coordinate with the culinary and operations teams to ensure efficient allocation of resources and seamless guest experiences.

Membership Program Management:

• Manage member databases, enrollment processes, and membership communications to ensure a personalized and engaging experience for members.

Guest Satisfaction and Feedback:

• Monitor guest satisfaction levels through surveys, reviews, and feedback mechanisms, and implement strategies to address areas for improvement.
• Proactively resolve guest issues and concerns to ensure a positive and memorable experience at COTU.
• Regularly review guest feedback and performance metrics to identify trends, opportunities, and areas of excellence.

Team Leadership and Training:

• Schedule, lead and motivate a team of reservations and guest services staff, providing guidance, support, and ongoing training to ensure exceptional service standards.
• Foster a culture of hospitality excellence, professionalism, and continuous improvement among team members.
• You will be tasked with the goal of increasing each guests experience every time they enter the venue.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with personalization and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office with some flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate on the industry’s best cybersecurity solutions together!

Your Career

Palo Alto Networks is looking for an experienced Sr. Focused Services Manager. You will be responsible for leading our Managers and their respective Support Account Managers in a region, segment or country by ensuring they have the support and tools to perform their job tasks at a high level as well as helping each member to grow within their roles. You will drive issue escalation point for your region/country/theater, lead the communication channel into the business, manage business change and process improvements and mentor your respective teams for success and growth

Your Impact

• Interview, hire, train and mentor a team of Support Account Managers
• Manage projects and teams to promote productivity and effectiveness
• Drive decisions and results that will affect costs and may impact the short-term goals of the organization
• Receive assignments in the form of objectives and determines how to use resources to meet project schedules and goals
• Provide guidance to others managers and fellow peers within the latitude of established policies to complete assignments
• Maintain a solid sense of cohesiveness within your team, focusing on employee morale and employee development initiatives for internal retention
• Drive Support metrics and KPIs to manage Support Account Manager managers and teams effectively
• Set team goals in-line with overall organizational goals- also, set specific goals for direct reports and provide regular feedback on performance
• Provide leadership, mentorship, and support for technical account related issues
• Lead effective advice and counsel on strategic communications issues and exercise effective discernment
• Drive process improvement for efficiency, organization, and customer satisfaction purposes
• Drive close collaboration with various internal partners (including engineering, account management, product management, IT, and manufacturing) to resolve issues and grow the business
• Drive close collaboration with Sales and Post-sales account teams on scoping and pricing FS contracts as well as introducing the offering to customers

Your Experience

• 10+ years experience in client-facing technical support within the high tech industry preferred
• 10+ years experience managing regional and global teams
• Strong project management skills with proven results
• Extensive experience in effectively manage escalations of complex problems, prioritize a demanding workload, delegate appropriately, and deliver results under pressure
• Validated leadership skills including effective oral and written communication, performance management, issue/conflict resolution, negotiation, motivating others, forecasting, and planning
• Extensive experience in customer-facing Support engagements
• Willingness and ability to travel (occasionally at short notice)
• Technical experience in the Network and/or Cloud Security Industry
• Extensive knowledge of Network Security or Cloud Security (Routers, Switches, firewalls, VPN routers - Checkpoint, Juniper (Netscreen), Fortinet, Cisco, Application Development Security)
• Strong background in networking, LAN, WAN and Cloud technologies
• Fluency in the English language as well as other customer language requirements (where applicable)
• Ability to manage simultaneous projects in a dynamic environment with constant change to address emerging security risks and challenges
• Lead with a positive, growth-oriented mindset
• Thrive in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in leading and working with teams implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Duties & Responsibilities:

• Sales Target Achievement: Drive efforts to meet or exceed overall sales targets on a quarterly basis.
• Sales Team Management: Build and lead a sales team focused on enhancing company profitability and achieving sales goals.
• Client and Partner Relations: Develop and maintain positive relationships with clients and business partners.
• Team Coordination: Coordinate sales activities with team members and other departments to ensure alignment and efficiency.
• Document Control and Compliance: Ensure proper document control and filing systems in accordance with ISO standards and financial reporting requirements.
• Market Analysis and Reporting: Analyze market potential, track sales performance, and provide status reports.
• Customer Orders Management: Oversee day-to-day customer orders and negotiate favorable payment terms.

Requirements:

• Education: Diploma or Degree in a related field, preferably with a focus on laboratory sales.
• Driving License: Class 3 driving license is preferred.
• Experience: Minimum of 3 years of relevant experience in the local laboratory testing market.

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

Roles & Responsibilities:

• Set up and manage the clinical laboratory with MOH license and other licenses such as College of American Pathologists (CAP), fire safety, etc.

· Carry out day-to-day laboratory operations.

· Establish, implement and maintain laboratory protocols and standard operating procedures (SOPs).

· Carry out validation and monitoring of test procedures and protocols to achieve required precision and accuracy.

· Perform, record and interpret results of quality control procedures.

· Carry out and monitor corrective and preventive action implementations.

· Establish and carry out risk assessment for the laboratory.

· Set up and manage laboratory information management system (LIMS).

· Liaise with partners to carry out laboratory audits and proficiency testing.

· Troubleshoot and resolve laboratory issues.

· Manage laboratory inventory, including procurement of consumables, reagents, equipment, and fixtures.

· Liaise with vendors on the servicing, maintenance and repair of laboratory equipment.

· Ensure upkeep of the laboratory premise.

· Recruit, train and manage clinical laboratory staff.

· Coordinate clinical and research projects with partners and clients.

· Plan and monitor the laboratory operations budget and P&L.

Requirements:

• Degree in Biochemistry, Biomedical Science, Medical Laboratory Technology or related discipline.

· Minimum 5 years of experience in a clinical laboratory setting.

· Experience in setting up laboratory for MOH license or other accreditations.

· Good laboratory and strong analytical skills.

· Able to work independently and complete assigned tasks in a timely manner.

· Meticulous and well-organized.

· Excellent interpersonal and communication skills.

· Highly motivated and willing to learn.

Roles & Responsibility:

• Assist Project Director on site management.
• Managing day-to-day site coordination; such as liasing with sub-contractors in planning of manpower, materials and equipment, ensuring site works are executed accordingly based on approved detailed drawings, interpreted plans, and requirements of relevant authorities, ensuring workplace safety and health compliance on site at all times.
• To be able to lead a construction team in ensuring smooth execution of daily tasking.
• To be able to perform other ad-hoc tasking as and when required by immendiate supervisor or the management.

Good to have:

• Experienced in Private/Landed Residential Construction Project in Singapore.
• Experienced in managing site coordination of a construction project regardless of scale.
• Highly motivated and independent with excellent team spirit and interpersonal skills.
• Have a strong mindset to learn and grow along with the company.
• Able to work in a fast-pace enviroment.

Roles & Responsibilities for HR Scope:

• Oversee and manage the full spectrum of HR functions that Involves from Recruitment until Cessation.
• Should have experience in Job posting and sourcing, arranging interview, releasing Job offers
• Prepare and review employment contracts.
• Manage HR Administrative duties in the areas of work pass (Work permit, Spass, Employment Pass) application, renewal, issuance and cancellation including arranging for repatriation of workers.
• Prepare and conduct staff and worker orientation about Company Policies
• Knowledge in arranging Core trade/multiskilling registration and renewal.
• Other adhoc courses related to the Construction Industry
• Administer employee’s work injury related issues and Group Insurance Policy and Foreign worker medical policy and its claim.
• Strong have knowledge in handling Vehicle and Machinery claims
• Must have knowledge in applying and renewing Company’s Builder/CRS license
• Calculate and verify employee salaries, benefits, and deductions
• Utilise the HR Information System (HRIS) to input, manage, and maintain employee data.
• Manage HRIS post implementation. Analyze, troubleshoot and rectify issues
• Support in monthly CPF submissions, NS claims, government claims, filing of tax submission, and any other payroll-related matter
• Submission of Foreign workers levy waiver application.
• Prepare regular and ad hoc HR reports, support all HR related survey
• Attend to MOM / TADM interview and audit
• Closely monitor company headcount to make sure sufficient quota to hire Foreigners
• Manages the Yearly and Mid-year performance appraisal
• Involved in workers' dormitory management
• Handle employee relation issues

and

Roles & Responsibilites for IT Scope

• Management, monitoring and installation of systems and infrastructure
• Set up new user IT accounts and related matters
• Key liaison with external vendors for installation and maintenance of hardware and software
• Maintain security, back up and redundancy strategies
• Practical hands-on experience in Network Devices, Firewall, VPN and Wireless technology
• Administration in Windows Servers and MS Office 365
• Anti-virus, backup and recovery solution
• Provide technical support to service issues and request from staff
• Troubleshooting PC and Network related problems
• Installation, configuration, testing and maintenance of operating system, application software and system management tools

Requirement:

• Candidate must possess Bachelor’s Degree in HR / Computer Science related
• Minimum 10 to 12 years of relevant working experience in Construction Industry.
• Experiences in a new set-up company will be plus.
• Good knowledge of local statutory working labour policies and regulations like Compass and Government Claims
• Possesses excellent writing and communicating skills and hands on experience in HRMS software

Responsibilities:

• Ensure successful delivery of overall IT projects and services, meeting business objectives, quality standards, and timelines.
• Lead and manage cross-functional teams, providing guidance, coaching and support.
• Develop and maintain project schedules, monitor progress, identify risks, and implement mitigation strategies.
• Communicate project status, issues, and resolutions to stakeholders and management.
• Other matters such as evaluate performance of team members.

Requirements:

• At least 10 years of experience in project management and IT delivery.
• Certification in Certified IT Project Manager (CITPM), Project Management Professional (PMP).
• Strong understanding of project management methodologies (e.g., Agile, Waterfall)
• Excellent leadership and team management skills, effective communication, and stakeholder management abilities
• Ability to prioritise and manage multiple projects simultaneously.

Working location:

• Tampines

Business Development Manager Responsibilities:

Develop a growth strategy focused both on financial gain and customer satisfaction

Conduct research to identify new markets and customer needs

Arrange business meetings with prospective clients

Promote the company’s products/services addressing or predicting clients’ objectives

Prepare sales contracts ensuring adherence to law-established rules and guidelines

Keep records of sales, revenue, invoices etc.

Provide trustworthy feedback and after-sales support

Build long-term relationships with new and existing customers

Develop entry level staff into valuable salespeople

Requirements and skills:

Proven working experience as a business development manager, sales executive or a relevant role

Proven sales track record

Experience in customer support is a plus

Proficiency in MS Office and CRM software (e.g. Salesforce)

Proficiency in English

Market knowledge

Communication and negotiation skills

Ability to build rapport

Time management and planning skills

BSc/BA in business administration, sales or relevant field

Job Responsibilities:

• Led the Outlet Team in achieving the Outlet Sales Target
• Manage the day-to-day operations of multiple branches of a beauty salon business including, staff management, and staff rosters(not limited to).
• Responsible for daily outlet operations such as handling customer complaints, motivating staff morale, providing guidance & coaching to staff, etc
• Able to train, mentor, and coach outlet staff to develop and maximize their performance
• Handle customer enquiries
• Provide professional consultation and advice to customers on suitable beauty products and treatments
• Ensure good customer experience and service standard
• Assist in daily retail operations

Requirements

• Achieve Personal Sales Target
• Support the team and ensure that they can meet the team's performance KPI
• Responsible for daily outlet operations such as handling customer complaints, motivating staff morale, providing guidance & coaching to staff, etc
• Able to train, mentor, and coach outlet staff to develop and maximize their performance
• Provide professional consultation and advice to customers on suitable beauty products and treatments
• Ensure good customer experience and service standard
• Assist in the daily retail operation
• Proven work experience as a Beauty & Wellness Salon Manager or similar role
• Good knowledge of beauty treatments and products (e.g. for skin care)
• Bookkeeping knowledge
• Excellent organizational skills
• Ability to handle customers’ requests and complaints with grace

Job description

Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

· Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

· Develop strategic plan for optimized productivity

· Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

· Adhere to company standards for excellence and quality

· Seek out opportunities for expansion and growth by developing new business relationships

· Provide guidance and feedback to help others strengthen specific knowledge/skill areas

· Maintain project timelines to ensure tasks are accomplished effectively

· Develop, implement, and maintain budgetary and resource allocation plans

· Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

· Resolve internal staff conflicts efficiently and to the mutual benefit of all involved