Total 22,756 distribution manager job vacancies in Others category in Singapore

Job Responsibilities:

· Manage and oversee all production activities to meet production schedule in Batam.

· Review the production processes and manage the budget to eliminate wastage and achieve cost effectiveness.

· Implement continuous improvement plan to improve operational efficiency.

· Ensure operations comply strictly with production procedure, safety and quality standard, and meet regulatory requirements.

· Work with other department in standardization and cost reduction.

· Manage ISO and customers audit.

· Train and improve the skills & abilities of production staff.

· Formulate annual budgetary and production plan.

· Other duties as assigned.

Requirements:

· Degree in Engineering or related discipline.

· At least 10 years of working experience in production department, with minimum 5 years in managerial capacity.

· Strong problem-solving skills.

· Possess good communication, interpersonal and analytical skill.

· Be culturally sensitive.

· Proficient in Japanese language (reading, writing, speaking).

· Knowledge of Six Sigma/LEAN concept is an added advantage.

· Past working experience in strong regulatory compliance organization is an added advantage.

· Able to be assigned or stationed in Indonesia Batam.

Job Description

• Ensure the project’s Mechanical, Electrical, and Plumbing (MEP) and architectural systems comply with the Building and Construction Authority (BCA) Green Mark certification criteria.
• Work closely with design and engineering teams to incorporate sustainable practices that meet Green Mark standards, including energy efficiency, water conservation, and environmentally friendly materials.
• Monitor and assess MEP and architectural system installations to ensure they align with Green Mark requirements throughout the project lifecycle.
• Coordinate with project stakeholders, including consultants and regulatory bodies, to achieve sustainable design and compliance targets.
• Maintain accurate documentation of compliance efforts, prepare necessary reports, and facilitate project audits related to Green Mark criteria.

Job Requirements

• Minimum of 5 years of experience in MEP and architectural systems within the construction industry.
• Proven knowledge of Green Mark certification requirements and sustainable building practices.
• Strong understanding of MEP and architectural system integration to meet environmental and sustainability criteria.
• Excellent coordination skills, with the ability to work across multidisciplinary teams to meet sustainability goals.
• Attention to detail and ability to track and document compliance with regulatory standards and certification criteria.

DUTIES & RESPONSIBILITIES

• Planning and overseeing the work of Buyers and Purchasing Agents
• Hiring and training new staff
• Developing an organization’s procurement rules and regulations
• Establishing guidelines on how often the company gets price quotes for items, the number of bids to accept and which vendors to consider
• Buying goods and services for the company
• Discussing contracts
• Tracks and reports operating metrics to identify areas that need improvement
• Schedules orders and consolidates monthly, quarterly, and annual purchases
• Prepares proposals and detailed documentation of purchases and inventories
• Locates suppliers, negotiates deals, and networks with vendors
• Evaluating quality, price, reliability, technical support and availability of goods and services

1. Driving Revenue Growth:

• Create and implement sales strategies to identify key target clients, industries, and partnerships to drive revenue growth ( SUPERMART PRODUCTS )
• Conduct research to identify new markets and customer needs SUPERMART PRODUCTS
• Drive revenue growth through non-retail channels to achieve sales target with company’s profitability in mind
• Engage potential clients and strategic brand partners to convert sales opportunities
• Manage the day-to-daysupport of sales enquiries and provide prompt response and feedback (within 1 business day)
• Ensure sales’ integrity and maintain price integrity in the market in accordance with company’s policies

2. Client Acquisition and Relationship Building:

• Establish sales network through regular contact with referral sources and generate sales lead
• Build and cultivate a long-term relationship with all clients with an emphasis on good after-sales service
• Build and nurture strong and sincere relationships with priority clients
• Listen to client’s requirements and collaborating with partners to offer personalised solution

Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

• Manage daily admin and kitchen operations together with the team to reach daily goals
• Prepare daily and monthly reports to be sent to the office (invoice, petty cash, monthly attendance, Payroll reporting etc.)
• Work together with the Kitchen Supervisor in daily and monthly stock maintenance, ordering and inventory.
• Assist District Managers in preparing the monthly and yearly Food and Beverage division budget.
• Establish and maintain effective working relationships within the team and the company.
• Conduct and schedule trainings for new staffs.
• Conduct briefings and performance appraisals to gauge staffs’ knowledge and guide them towards their career path.
• Motivate the team in achieving daily/weekly/monthly targets.
• Act as a supporting & rotating role to perform duties of the Artist, and Prep as needed.

Requirements:

• Has excellent conversational skills and knowledge in the English language.
• Has a sense of leadership and ownership.
• Has pleasing personality and with sense of urgency and responsibility.
• Has at least 2 years of managerial experience in the F&B industry is advantegous.

JOB SUMMARY

Fully responsible for bar daily shift operations and supervision of staff. Position assists with promoting the bar, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements relevant action plans. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

DUTIES AND RESPONSIBILITIES

Managing Bar Operations

· Implements agreed upon beverage policy and procedures throughout the property.

· Manages in compliance with all local, state and Federal beverage and liquor laws.

· Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.

· Monitors adherence to all liquor control policies and procedures.

· Attends pre- and post-convention meetings as needed to understand group needs

· Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

· Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

· Manages to achieve or exceed budgeted goals.

· Ensures compliance with all Bar policies, standards and procedures.

· Maintains food handling and sanitation standards as per Marriott International hygiene standards.

· Manages inventories according to budget and business levels.

· Assists with developing menus and promotions as necessary.

Leading Bar Team

· Trains staff on liquor control policies and procedures.

· Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

· Ensures employees understand expectations and parameters.

· Communicates critical information to the Bar staff regarding each event.

Ensuring Exceptional Customer Service

· Provides excellent customer service.

· Interacts with guests to obtain feedback on product quality and service levels.

· Responds effectively to guest problems and complaints.

· Empowers employees to provide excellent customer service.

· Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

· Provides feedback to individuals in an effort to improve service performance.

· Reviews Guest Voice & TripAdvisor comments and guest satisfaction results with employees.

Managing Human Resource Activities

· Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

· Participates in the development and implementation of corrective action plans.

JOB SPECIFICATION

Educational / Academic Requirements: Diploma or Degree in Food & Beverage, Hotel Management or related major. Food & Beverage related professional certifications desired.

Working Experience: 4 years experience in related professional area.

Specific Knowledge & Skills Required: Knowledge on bar operations.

• Assist customers with their queries.
• Registration and scheduling of appoinments for customers.
• Responsible for clearn the working area.
• Managing and maintaining clinic operations and inventory.
• Dispensary of medicine and collection of payment.
• Working location at farrer park.
• Min 3years to 5 years experience.(preferred)

Manage daily operations issues

Oversee hiring and train staff

Manage a team of front desk staff, consultants and therapists

Ensure good customer experience and service standard

Review customer feedback

Order supplies and handle marketing activities

Manage finances and budget

Handle payroll

Excellent communication and customer service skill

Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.

The Westin Singapore is seeking a Revenue Manager to maintain the transient rooms inventory for the hotel and maximizing transient revenue. The Revenue Manager releases group rooms back into general inventory and ensures clean booking windows for customers. The position recommends pricing and positioning of the hotel. In addition, the position oversees the inventory management system to verify appropriateness of agreed upon selling strategies.

Analyzing and Reporting Revenue Management Data

· Compiles information, analyzes and monitors actual sales against projected sales.

· Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

· Analyzes information and evaluates results to choose the best solution and solve problems.

· Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

· Generates and provides accurate and timely results in the form of reports, presentations, etc.

· Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.

· Maintains accurate reservation system information.

· Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.

· Generates updates on transient segment each period.

· Assists with account diagnostics process and validates conclusions.

Executing Revenue Management Projects and Strategy

· Updates market knowledge and aligns strategies and approaches accordingly.

· Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

· Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.

· Establishes long-range objectives and specifying the strategies and actions to achieve them.

· Takes a predetermined strategy and drives the execution of that strategy.

· Demonstrates knowledge of job-relevant issues, products, systems, and processes.

· Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).

· Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.

· Provides revenue management functional expertise to leadership team

· Ensures hotel strategies conform to brand philosophies and initiatives.

· Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.

· Prepares sales strategy meeting agenda, supporting documentation.

· Communicates proactively with properties regarding rate restrictions and strategy.

· Manages rooms inventory to maximize rooms revenue.

· Assists hotel with pricing and provides input on business evaluation recommendations.

· Leads efforts to coordinate strategies between group sales offices.

· Supports selling initiatives by working with all reservations team

· Uses reservations system and demand forecasting systems to determine, implement and control selling strategies.

· Checks distribution channels for hotel positioning, information accuracy and competitor positioning.

· Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.

· Initiates, implements and evaluates revenue tests.

· Provides recommendations to improve effectiveness of revenue management processes.

· Communicates brand initiatives, demand and market analysis to hotel

· Understands and communicates the value of the brand name as it relates to franchise partnerships and revenue management opportunities.

· Promotes and protects brand equity.

Building Successful Relationships

· Develops and manages internal key stakeholder relationships in a proactive manner.

· Acts as a liaison, when necessary, between property and regional/corporate systems support.

Additional Responsibilities

· Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Attends staff/forecast/long range meetings as requested by properties

Ensuring that customers enjoy excellent quality service at the beauty

Managing of customers’ relationship and feedbacks

Taking care of customers’ reservation and verifying of payment

Explaining treatment and package details to customers

Managing recruitment of beauty staff

Preparing work schedules for beauty staff

Setting goals for each staff member and evaluate their performance

Ensuring that the business achieves projected sales target and profit

Monitoring and restocking of beauty supplies

Ensuring spa facilities and equipments are maintained to a high standard

Implementing of marketing campaign to attract new customers

Managing of social media platforms and website of the beauty

Ensuring that proper safety measures are put in place and adhere to

Requirements

Candidate must possess at least Diploma or equivalent

Minimum 8 Year(s) of working experience in Sales/Business management/beauty management

Very knowledgeable in spa products and treatments

Certification in spa services and massage services will be added advantage

Experience in managing multiple branches will be added advantage

Good communication skills and interpersonal skills

Able to work on weekends

No fix working hours

Good learning attitude

Only shortlisted candidates will be notified.

Roles & Responsibilities

General Managers/Director play a key supervisory role in the food factory and service industry, providing leadership and decision-making for factory and outlets. Job duties include: • Leadership to guide and inspire the staff • Understanding of how the factory food operation and service industry works • Strong organizational skills to keep things running smoothly • Problem-solving skills for unexpected circumstances, such as staffing shortages or unhappy customers • Financial knowledge to manage the budget effectively and keep the factory and outlets profitable • Analytical skills to interpret reports and make data-driven decisions • Customer service and interpersonal skills to create positive relationships

Strategic Leadership & Planning

• Develop and Implement Strategy: Define the overall strategic direction for the department or business unit, aligning it with the company’s objectives and long-term vision.

• Goal Setting: Set short-term and long-term goals and performance targets for the team, ensuring alignment with broader business goals.

• Innovation & Market Insight: Monitor market trends, industry best practices, and competitor activity, identifying opportunities for innovation or growth.

Decision-Making & Problem Solving

• High-Level Decision Making: Make strategic decisions regarding staffing, resource allocation, budgeting, and other critical areas of the business.

• Crisis Management: Respond to and resolve operational issues, crises, or customer complaints effectively and promptly.

• Change Management: Lead the organization through change initiatives such as restructuring, new technology implementation, or process redesign.

Continuous Improvement & Innovation

• Process Optimization: Identify inefficiencies and recommend or implement improvements to enhance productivity, reduce costs, and increase quality.

• Technology Integration: Explore the use of technology and automation to improve business processes and service delivery.

• Performance Metrics: Establish KPIs (Key Performance Indicators) to evaluate business success and implement corrective actions where necessary.

Key Performance Indicators (KPIs) for a GM/Director:

• Revenue Growth: Achievement of revenue targets and growth over time.

• Profit Margins: Maintaining or improving profitability.

• Operational Efficiency: Successful cost reduction, time savings, or productivity improvement initiatives.

• Customer Satisfaction: High ratings or scores in customer feedback and satisfaction surveys.

• Employee Engagement: High employee retention and satisfaction rates.

Education & Experience:

• Education: Diploma or A bachelor’s degree in business, management, or a related field is typically required.

• Experience: Significant experience in management or leadership roles, often 10-15 years or more, depending on the scope and scale of the organization.

• Look into the company’s BIM Project Deployment Plan and develop BIM Project Execution Plans, BIM collaboration, documentation, enforcement, monitoring and workflow to meet the project.
• Work closely with project teams to provide solutions for BIM related technical issues. Assist project teams and design teams with BIM implementation
• Set up processes & workflows for efficient delivery of the project BIM deliverables.
• Set guidelines for internal and external model exchanges between project stakeholders and monitor its progress
• Attend client meetings & lead the decision-making process affecting the BIM deliverables
• Liaise and coordinate and other trades for cross-team support on BIM software
• Regularly meet with key project staff to update on progress. Document meeting minutes highlighting key action point. Ensure the issues highlighted are resolved, concluded and monitored for resolution provided by the design team.
• To oversee the BIM Coordination and daily management of BIM project data sets/workflows and project set up
• Collaborate with team and other relevant departments to ensure all drawings are in order as per design requirements.
• Any other duties deemed necessary and as assigned by the Senior Management.

Requirements:

• Certificate in AutoCAD Autodesk advanced module.
• Certificate in Revit MEP Autodesk advanced module.
• Higher NITEC / Diploma in Mechanical engineering or equivalent.
• Minimum 3 years of experience in M&E drafting using AutoCAD, Revit and BIM preferably from Construction industry.
• Outgoing personality with strong interpersonal and communication skills.
• Ability to work independently and target oriented in a stressful environment.
• Ability to work well in a team and demonstrate initiative and commitment.
• To be able to converse in English and work effectively with Internal staff including Site Foreman, Supervisors, Engineers, Managers and Client’s BIM representatives.

Bayes provides career opportunities with reputable and progressive Employers and prioritizes the interests of all whom we represent. If the role resonates with you and your professional experience complements the responsibilities listed, send your resume to [email protected]

All personal data supplied will be treated in confidence, and as permitted by law. For further enquiries, please visit our website which shares our Privacy and Data Protection Policy.

Kashmiethaa V Chandran | Associate

Built Environment Vertical

EA Registration R24122846

1. Strategic Planning and Execution

• Develop and implement business strategies, plans, and objectives in alignment with company goals.
• Conduct market analysis and identify new business opportunities.
• Drive long-term growth by formulating business strategies to expand market share and improve revenue.

2. Operational Management

• Oversee daily operations to ensure efficiency, productivity, and quality standards.
• Coordinate and manage various departments (e.g., marketing, finance, HR, production).
• Establish policies and procedures to maintain smooth and efficient operations.

3. Customer Relationship Management

• Maintain strong relationships with key clients, stakeholders, and partners.
• Ensure high levels of customer satisfaction by improving service quality and responsiveness.
• Develop strategies to attract new customers and retain existing ones.

4. Compliance and Risk Management

• Ensure compliance with local and international laws and regulations.
• Develop and implement risk management practices to safeguard the organization.
• Address operational or compliance issues proactively to avoid disruptions.

5. Sales and Marketing Oversight

• Drive sales initiatives to boost revenue and market presence.
• Collaborate with the marketing team to plan and execute effective marketing strategies.
• Analyze market trends to adjust sales tactics and product positioning.

6. Reporting and Communication

• Report to senior executives or the board on the company’s performance and strategic initiatives.
• Communicate business goals and progress across the organization.
• Facilitate interdepartmental communication and collaboration.

7. Innovation and Continuous Improvement

• Encourage innovative approaches to improve business processes, products, and services.
• Lead change management efforts to adapt to market dynamics.
• Implement continuous improvement programs to optimize efficiency.

This job scope may vary depending on the specific organization and industry. A GM’s primary focus remains on driving the company’s growth and success through strategic, operational, and leadership capabilities.

Job Title

SHOP MANAGER

Occupation

MANAGER

Job Description & Requirements

Industry

Beauty salons and spas (including slimming, skin care and hair care centres)

Job Title

Senior Shop Manager

Occupation

SHOP SALES MANAGER

Job Description & Requirements

Roles & Responsibilities

• Responsible for overseeing the daily shop operations, making sure it runs smoothly and effectively
• Duties include motivating sales teams, creating business strategies, developing promotional materials for shop
• Guide shop's supervisors
• Create shop's objectives
• Make critical decisions
• Manage shop's budgets
• Oversee shop’s performance

Responsibilities

• Ensure the successful implementation of the business strategy, responsibilities, services and deliverables
• Monitor programme reporting and assist the team in reporting to senior management and stakeholders
• Establish frameworks and standards for programme and project management manage and compile programme related financial and KPI information oversee project costs and ensure finances are well managed
• Provide and maintain a capacity planning and resource tracking service across the programme
• Planned track financial reporting whilst ensuring that the programme and projects adhere to the agreed budget
• Ensure cross-programme dependencies are managed and the dependency log is accurately maintained
• Coordinate project closure to distil good practice and ensure lessons learned are logged
• Build cohesion within the team and motivate team to produce quality work
• Define and embed project control and governance
• Provide Project planning, milestone management, scope management, resource forecasting
• Financial Management; change management across the project portfolio
• Prepare regular status reporting for the engagement leadership

Requirements:

• Proven track record for planning, executing, controlling and closing projects
• Experience of managing the complete lifecycle of a project with teams of 5 to 25 people
• Experience of project management using AGILE methodology (or equivalent) for medium to large sized projects
• Strong skills in creating and maintaining project and programme plans, including risks, actions, issues, dependencies
• Highly efficient in resource planning and tasks assignment
• Knowledge of benefits and dependency mapping, risk management and resource planning
• Highly proficient IT skills in Word, Excel, PowerPoint, and MS project
• Excellent written/oral communication skills for reports and presentations.
• Diplomatic ability to influence others at all levels of the business
• Strong and demonstrated ability to build lasting relationships with key stakeholders
• Ability to competently mediate disagreements and negotiate agreeable resolutions
• Experience of Programme and project level financial management
• Experience of defining and delivering benefits realisation for projects and programme

Responsibilities

• Oversee the maintenance and servicing of all horticulture works
• Plan and assess work programmes
• Ensure quality of landscaping is acceptable.
• Manage all areas of the project including planning daily work and worker timetables.
• Manage workers and contractors working at the project location.
• Meet with clients to understand their landscaping needs.
• Train workers on safety methods when working with equipment and tools.
• Pre-empt and trouble shoot on site problems
• Prepare various reports

Requirements

• Diploma in Horticulture / Landscape Management or WSQ Advanced Certificate in Landscape Supervision or WSQ Diploma in Landscape Management
• Independent individual with good organisation skills
• Good Interpersonal skills
• Possess Class 3 driving license
• ISA Certified
• Preferably able to start work within short notice

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employer for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you all the best.

Manpower Advisors Pte Ltd (EA Lic No: 20C0231)

Responsibilities:

· Lead and Schedule Operation department team daily schedule (Supervisors and Technicians)

· Deliver cost budgeting and practice lean resource management to drive operation cost down with the use of IT and technology

· Ensure projects are carried out within budget and resources are allocated appropriately with safety compliances

· Provide strategies and measurement to ensure each team is performing to standard and ensure each headcount are value adding to the company’s productivity and efficiency

· Provide and arrange internal or external training to upskill everyone

· Discipline and conduct safety awareness talks and training

· Drive absentees’ rate, overtime rate and defect job rates to the lowest

· Ensure project delivered and signed off by the clients (Delivery Order) and materials receive are accordingly to orders

· Manage Logistic and inventory team to ensure all delivery and materials are account for

· Collaborate with multi-disciplinary engineering teams, and work with vendors and contractors

· Perform detailed documentation to track project development and design process

· Assist in HR related communications and procedures for the operation teams

· Assist in creating statistical reports for management.

· Any other duties as assigned and comply to ISO / OSHA standards

Leadership

· Lead, manage and motivate allocated team member(s)

· Develop clear goals that is in line with Management’s direction

· Be an excellent team player/mentor to collaborate with the internal and external teams/business partners

Requirements:

· Minimum 5 years of experience in Operation management with blue collar workers

· Dip/Degree in Engineering or equivalent.

· Proficient in MS Excels/words/PowerPoint/Project

· Preferred skill sets: Self Driven, resourceful, problem-solving nature, strong business acumen, project management and good conversational/writing skills in English.

About Zenith
Zenith's mission is to deliver a holistic, world-class education to all learners in South East Asia. Today, Zenith is one of the leading education companies in Singapore and we provide the best-in-class educational experience in the pre-university segment. Our dedicated team strives to empower learners to reach their peak potential by cultivating integral values and skills that will set them up for success in life.

Most importantly, we believe in equal access to opportunity regardless of background, and that the future of education is a tech-driven experience that places the learner at its core. To deliver on both, we aim to combine our pedagogical expertise with cutting-edge technology and an unrelenting sense of customer centricity.

If you share our mission of making a positive change in the future of education in South East Asia, we want to speak to you!

Responsibilities

• Actively reach out to parents and students to provide updates on their child's progress
• Handle walk-in enquiries, customer queries over the phone and other possible communication channels
• Management of centre administration and internal CRM
• Provide administrative onboarding support by assisting with data entry of student registration details
• Facilitate timely payments of students
• Provide inputs on the development and implementation of customer success strategies (customer retention, growth, satisfaction)
• Manage daily administrative tasks and other duties as assigned to ensure smooth operations of the operations department
• Support student participation and attendance in centres events/courses

Requirements

• Diploma in Hospitality, Mass Communications or related field
• 1 to 2 years of customer-facing experience
• Experience with customer-facing role
• Ability to manage multiple stakeholders effectively
• Possess excellent verbal and written communication skills
• Possess strong coordination and organisation skills
• Good team player with excellent interpersonal and negotiation skills

As Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.

Job Descriptions

• Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
• To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
• Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
• Ensure that departmental standard, policies, and procedures are maintained.
• Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
• Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
• Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
• Conduct and ensures the neat of appearance of all Front Office team.

Job Requirements

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties
• High attention to details.
• Ability to multi-task and work efficiently in a fast-paced environment.

Roles & Responsibilities.

Responsibilities:

1. -Lead & manage the overall all project planning, scheduling, budgeting & execution process for interior design fit out works.
2. -Implement and provide directions in project planning, coordinate works,
3. -Liaise with clients and consultants and relevant authorities and to ensure overall progress and timely handover.
4. -Attend meetings with clients, tender meetings and relevant authorities.
5. -Familiar and Comply with the documents with regards to the preparation & submission and subsequent obtain approval of shop drawings as well as compilation & submission upon project completion.
6. -Manage project documentation, including specification, manual & correspondences.
7. -Delegate tasks and responsibilities to appropriate personnel.
8. -All other duties to ensure the smooth functioning and timely handover.
9. -Deal with problems as they arise and provide effective solutions.

Requirements:

1. -Relevant qualifications required.
2. -Project Management experience required.
3. -Able to identify specialist drawings/architectural/MEP/Structural/M&E/ACMV termination details an advantage.
4. -Excellent leadership, communication & negotiation skills.
5. -Familiar with relevant interior regulations.
6. -Able to work independently.
7. -Minimum 3 years’ relevant sales experience in Construction/ Interior fit out sector.
8. -Driving essential.

Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.

As a Duty Manager, you will be tasked to:

Assist associates with expediting payments. Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Be well versed in Marriott Bonvoy Loyalty Program. Attend to and assist in emergency situations.

Assist management in training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

1.Creative development of a signature beverage offering

2.Assisting on the efficient running of the day to day bar operations

3.Providing friendly and excellent service to all guests at the establishment

4.Ensuring appropriate handling of all equipment and supplies within his/her area

5.Assisting in preparation for business hours and table set up

6.Assisting the outlet Managers in the daily beverage operations and ensure the quality and consistency of all products meet desired standards

7.Managing the beverage stocks and inventories

8.Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment

9.Participating and conducting knowledge and skills training, briefings and team meetings

10.Developing action plans to achieve desired financial targets and increase customer loyalty.

At least 3 years’ experience holding a managerial level position

Strong cocktail knowledge and experience developing cocktail menus

Strong spirits knowledge

Skillful at communicating with guests and providing excellent customer service

Ability to engage in conversations in professional and friendly manner

A well-groomed and professional appearance

Good command of spoken English

Outgoing and service orientated

Willing to learn and able to work under pressure

Able to work on shifts, weekends and public holidays

Relevant work experience in a high-volume bar

Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

The RFS Manager will support ad-hoc project requests, vendor engagement, and request fulfilments (among other responsibilities).

Key responsibilities include:

• Overseeing new BAU requests, time-and-material efforts, and customer resource requisitions
• Following the RFS process timeline from initiation to closure
• Regularly reviewing and enhancing the current process
• Ensuring accurate and timely availability of RFS reports, updates, tracking, and closures
• Collaborating with all relevant stakeholders, including internal teams (e.g., sales for pricing), external vendors (e.g., for quotations), and client representatives, to ensure comprehensive service request coverage.

Make an Impact by:

Service Delivery RFS

• Service delivery RFS financial and resource management
• Support RFS and service catalogue requests
• Accountable/Responsible for end-to-end RFS requests/requisitions
• Manage cross functional engagements for RFS
• Act as a focal point for all RFS related queries and issues
• Review RFS transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with vendors and support team to ensure that all RFS tasks and deliverables meet quality and agreed outcomes
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Monitor and improve RFS performance, providing leadership, coaching and tasks management
• Provide regular CDE EWO project RFS dashboarding and reporting

Customer/Vendor Management

• Liaise with third party vendors and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the status updates and tracking of RFS requests and RFS delivered (including monthly or weekly service delivery reports) with the agreed timeframes

Business Development

• Proactively identify opportunities for RFS or improvement of services delivered to the customer and liaise with the Account Manager and Sales Specialist for development of that opportunity

People Management

• Delegate operational tasks effectively by providing clear and specific instructions and goals
• Plan, track and monitor the tasks assigned to the team members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

Skills for Success

• Minimum Diploma in Computer Science / IT or equivalent
• Good to be certified with ITIL v3 Foundation
• 5 Years of experience in Project management / Operations / Vendor management
• Have working experience with Microsoft O365 and Exchange and ServiceNOW ITSM
• Experienced in IT Managed Services
• Financial Management Experience
• ITSM Service Catalogue Management
• ITIL Service Management
• Good understanding of IT cross competency products in the EUC device

JOB SUMMARY

Reporting to the Front Office Manager (FOM) / Assistant Front Office (AFOM), Duty Manager will be responsible for delivering a seamless and memorable stay experience for our guests. Duty Manager is also expected to guide and coach the Guest Service Executive (GSE) to perform effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Key Job Tasks

· Understand and know how to operate the Opera cloud-based on property management system.

· Meet and greet guests upon their arrival at the hotel.

· Assist with luggage requests.

· Perform all check-in tasks effectively and efficiently.

· Escort guests to room and introduce the amenities in the room.

· Share and promote the facilities and services offered by the hotel.

· Perform all check-out tasks effectively and ensure billing is accurate.

· Answer phone calls within three rings.

· Record any guests that need assistance and/or incidents.

· Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy.

· Follow up with daily pending tasks.

· Take and manage reservations for walk-in guests and/or when reservation department is closed.

· Interact with guests warmly and appropriately, making them feel welcomed and valued.

· Be a lobby ambassador proactively.

· Attend to guests’ queries, needs and other special requests professionally and promptly.

· Take ownership of feedback received by guests and seek assistance from Manager on duty if necessary to ensure prompt follow-up with guests, ensuring their satisfaction.

· Provide related concierge services (e.g. give recommendation on leisure activities, places to visit and transport/travel arrangements, etc.)

· Coordinate with the other hotel departments to provide a seamless stay experience for guests.

· Maintain a high standard of cleanliness, hygiene, and presentation of public areas.

· Ensure daily shift tasks are completed dutifully and smooth shift transition.

· Serve as a role model and coach the GSE in discharging their daily job tasks effectively and efficiently.

Self-Management

· Work together as a team with trust to meet the goals of the department/hotel.

· Treat guests and team members from all cultural groups with respect, sensitivity, and transparency.

· Always maintain a high level of professional behaviour.

· Communicate effectively, both with guests and other team members.

· Maintain a high level of personal presentation in accordance with the Grooming Standards Policy and Code of Conduct.

· Remain polite, positive, and cooperative.

· Attend training programmes and meetings as directed to constantly improve skills and knowledge.

· Keep yourself familiar with all policies and procedures in force or that Naumi Hotels adopts from time to time.

· Maintain professionalism, spontaneous & able to offer personalised service.

· Arrive on time for shifts.

· Take personal responsibility to ensure all required tasks are completed accurately and within given time frames.

· Ensure hotel, guests and team members information or transactions are kept confidential during or after employment with the company.

Health & Safety

· Demonstrate a commitment to Health and Safety by promoting a safe and healthy workplace that acknowledges the contribution of all team members in maintaining safe work practices.

· Follow the hotel safety and security policies and procedures.

· Report hazards, accidents, and injuries to Manager on duty immediately.

General

· Undertake ad-hoc special project as assigned complete in a timely manner.

· Cross train under housekeeping, such as to perform room cleaning and checking to ensure rooms are in tip top condition.

· Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

Diploma in Hospitality or equivalent with a minimum 5 years of hospitality experience, of which 2 years in a supervisory position.

SKILLS, ABILITIES & ATTRIBUTES

· Positive service mindset and willing to go the extra mile

· Energetic and cheerful disposition

· Enjoy interacting with people

· Strong communication (verbal and written) and human relations skills

· Strong planning, organising and coordination skills

· Good critical thinking and decision-making skills

· Good leadership skills

· Ability to work independently and take initiative

· Good grooming standards and personal presentation

· Flexibility on working days and hours including weekends and public holidays