The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.
- Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
- Are you passionate about Client Relations?
- Do you love making a difference?
The Regional Client Experience Manager works with the Client Relations Director, South Asia Pacific for the development, implementation and management of regional client experience, treatment and events. This role will work across our South Asia Pacific zone (Australia, New Zealand, Singapore, Malaysia, Thailand, Vietnam and Philippines) and closely with the Client Relations resources in the local markets.
Responsibilities
In Store Activations and Client Experience
- Craft regionally led concepts for in-store activations and client experiences
- Partner with local teams to develop in store events strategies, concepts and calendar
- Focus on Clienteling Experience enhancements in store, ensuring high quality execution and monitoring. Experiences inclusive of; Hospitality menus, Services, Special moments, Client Communication
- Monitor market trends and competitive activities on various client experience topics
Project manage all Regional client event planning, hospitality management, production and logistics, including agency management.
- Assist to develop and implement logistics and technical plans, venue arrangement, site applications and operations duties required for staging the events
- Coordinate with Asia & NY on events concepts with regards to guidelines and localization
- Identify, evaluate and supervise the appointed contractors / services suppliers to ensure the services are delivered in accordance to their scope, roles and responsibilities, and monitor the work progress of all co-op parties
- Work out technical proposal with Client Relations Director for tenders, actively involved in the process of negotiation and appointments, and maintain supplier database and relationship
- Monitor the performance of the events; produce analytical and management reports
- Prepare post event reports and maintain full event records
- Gift coordination with NY and suppliers in region
- Co-ordination with internal departments
- Provide a weekly update on projects with detailed list of outstanding issues
- Build, assist and maintain control of event budgets
Regional Coordinator for overseas HJ Events
- Coordinate client validation, attendance lists, client advisors, and details of travel plans
- Develop Client Experience Roadmap to offer a full luxury brand experience, planning out the full travel itinerary with personalized tours.
- Partner with Client Advisors and Retail leaders to entertain and engage VIC clients internationally
Identify potential partnership opportunities
- Devise strategies for partnership and promote the Company
- Work closely with Market Leaders and Client Relationship Managers to drive partnership initiatives
- Identify potential partnership opportunities that can work for different countries
- Liaise with internal and external parties to formulate opportunities for new client acquisition
Client Gifting Management
- Define client gifting program within South Asia Pacific, source and produce localized VIP gifts
- Study the best practices and competition on the treatment and gifting offering
- Not limited by physical assets and functional scope, extend the treatment and experience all through the client journey
Qualifications
- Knowledge and experience of the luxury market
- Solid experience to execute different types and scale of events
- Creative, detail oriented, focused and open to new ideas
- Strong communication skills
- Able to take direction and work independently
- Team player
- Highly motivated and able to work in a fast paced environment, grasp concepts and new procedures quickly
- Ability to deliver quality work under tight working timeline and manage outside vendors efficiently
Preferred
