Total 2,310 Sales / Marketing job vacancies in bca braddell campus

What you will be working on

Reporting to the Principal Manager or Team Lead, the Manager will be responsible for the following:

Service Operations
• Support the supervision on the operations of the ‘One Call Centre’ (OCC) which is managed by an outsourced vendor.
• Monitor and verify OCC’s KPI achievements and ensure that necessary remedial actions are carried out promptly.
• Manage knowledge transfer activities to Customer Service Officers (CSO) and coordinate briefings and trainings conducted by Divisions
• Propose and implement SOPs to improve efficiency, quality and performance consistency.
• Support OCC officers to achieve timely resolution of cases.
• Manage case investigations and review findings on complaints/feedback related to OCC service and quality.
• Ensure prompt service recovery measures are carried out and propose corrective actions to meet quality requirements.
• Facilitate and maintain IT system access rights requests for new OCC officers.

Case Management and Reports
• Triage complex cases among divisions and ensure timely case resolution.
• Manage case investigations and prepare and incident report / review findings on complaints/feedback. Manage complicated cases and attend to customers’ feedback.
• Collate and track data/ information/ statistics for regular reports.

Knowledge Management
• Work with the Divisions to improve the contents on Service Portal to ensure clarity, accuracy, and completeness of contents.
• Update the Case Categorisation Matrix due to new or changes to programmes/initiatives work with divisions to develop relevant knowledge articles

What we are looking for

• Tertiary qualifications
• At least 3 years of relevant work experience in service delivery operations and customer service
• Proficient in Microsoft Excel and other tools to perform data analysis and prepare reports
• Possess effective interpersonal and stakeholder engagement skills, and is customer-centric
• Meticulous and attentive to details.

Candidates without the required qualifications but possess the relevant work experience and required skills will also be considered.

Salary:

$3800 to $5000

Job Description:

· Provide administrative support to the team’s corporate administrative work and Division budget matters

· Preparation and consolidation of documentations for corporate administrative submission and approval clearances

· Preparation and consolidation of documentations for Division budget reporting, submission, and approval clearances

· Provide executive and administrative support to the Director of the Founders’ Memorial

· Provide operational and administrative support for Founders’ Memorial Committee meetings and other stakeholder engagements

Working Arrangement:

Salary: $3500 - $4000/Month

Working Hours: Mondays to Fridays (9am to 630pm

Location: City Hall

Contract Duration: 1 Year

Job Requirements:

· Degree/diploma in Project Management, Finance, Business Administration, Humanities or other disciplines relevant to Corporate Development at the Founders’ Memorial Diploma holders with relevant work experience will also be considered;

· Proven excellence in administrative support, scheduling, budget monitoring and reporting, operational coordination, writing and presentation skills;

· Ability to proactively problem solve, meticulous attention to detail, with strengths in synthesising information and providing solutions to management;

· Strong administrative, budgeting and project management skills;

· Team player with excellent interpersonal and stakeholder management skills;

· Occasional weekend and after-work hours engagements might be required – candidates should be prepared to exercise some flexibility in his/her work schedule;

At Fiture Health, we provide valuable opportunities for interns to immerse themselves in the dynamic field of healthcare marketing. Our innovative strategies integrate content marketing, digital marketing, and strategic partnerships to support our clients in achieving their marketing objectives and fostering growth.

As an intern at our marketing agency, you will gain hands-on experience and contribute to impactful solutions in the healthcare market.

Responsibilities:

• Assist in developing relevant and engaging content for our clients
• Support in planning and creating digital marketing content across platforms like Instagram, Facebook, and TikTok
• Stay informed about current digital marketing trends and provide insights to enhance our services
• Collaborate with the creative team to brainstorm and develop digital marketing materials
• Conduct research on market trends, audience preferences, and competitor analysis to enhance campaign effectiveness
• Contribute to the preparation and execution of marketing campaigns from inception to completion
• Manage and prioritise project timelines effectively
• Analyse content performance metrics to derive actionable insights and recommendations

Requirements:

• Basic understanding or experience in digital marketing
• Familiarity with managing social media pages is a plus
• Proficiency in tools like Adobe Photoshop, Illustrator, Canva, and video editing software
• Problem-solving skills and attention to detail

Join us at Fiture Health to gain practical experience in healthcare marketing and contribute to meaningful projects that make a difference in the industry.

You will work in a Project team and your responsibilites and task will include:

• Front end engineering design
• Develop detailed system design: including integration of systems
• Calclulation $ Studies (RF, Network PAGA, CCTV, etc)
• Provide accurate and detailed project documents and drawings
• Interface with sub vendors to ensure they meet the project requirements.
• Configuration and testing
• Support to the service tean
• Support to the tender and sales team

• Conducting market research to identify selling possibilities and evaluate customer needs.
• Actively seeking out new sales opportunities through cold calling, networking and social media.
• Setting up meetings with potential clients and listening to their wishes and concerns.
• Active seeking new clients.

Job Scope:

1. Address queries related to ICT policies / governance information

2. Review submission for ICT deviations for completeness and liaise with contact persons to rectify missing or inconsistent information

3. Collate and summarise information in Excel or other platform

4. Perform data analysis and present useful information

5. Analyse the feedback and challenges faced by Agencies, and assess ways to address the issues more effectively

6. Review the IM8 control requirements and propose refinement to improve clarity

7. Create knowledge management and project sites

8. Schedule and confirm attendees of meetings

9. Take minutes of key points and ensure follow up

Testing and migration of new features of a digital governance platform

Requirements:

1. ICT Project-related work; or

2. ICT governance work; or

3. ICT Policy-related work

4. Sharepoint (upload / maintain content on a site)

5. MS Office Word, Excel and PowerPoint

6. Good communication skills, both written and oral

7. Team-oriented with a positive attitude

Responsibilities:

• Develop the project business locally and identify and directly target architects and developers for projects.
• Support local distributors with pricing, catalogues and project specification support
• Achieve annual sales targets and assist in tender for projects
• Assist with market research or other local activities related to market and business development and sales growth
• Promote brand awareness, identify prospective clients, and expand the clientele base for the company with focus on the construction sector
• Take ownership and lead business development efforts in selected market segments
• To execute plans and strategies set by General Manager and the company
• Attend to sales enquiries and prepare quotation.

Requirements:

• Diploma, Degree in Marketing / Business or any relevant discipline
• Possess min 3 to 5 years experience in sales or marketing with good track records in working with developers, architectural and designer firms.
• Goals driven and hands-on in executing key measures
• High level of reliability and personal integrity
• Experience in the sanitary fittings industry will be an added advantage

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries.
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and
• reports to operation manager if and when necessary.
• You are also responsible to resolve minor issues of a non-technical nature and
• to report major issues to operation manager for a solution.
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis.

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order.
• Good filing system in hard and soft copies for all enquiries up to completion of order.
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries.
• To identify new supply source to add to company’s supplier’s database.
• Ad-hoc data entry.

Work Location: Tuas

Responsibilities

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

• Identify target audiences, objectives, and desired outcomes of marketing campaign.
• Research and develop a marketing strategy, and evaluate success strategy.
• Develop the content of marketing campaigns.
• Stay up-to-date on current marketing trends and popularity.
• Manage and allocate budget correctly for company.
• Degree in mass communication / marketing / digital marketing

* Develop and maintain strong in-store product knowledge

* Assist walk-in customers in purchasing products

* Promote products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 3 yrs sales experience

* Required to work any shift

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Responsibilities:

• Upsell existing clients’ other enterprise solutions
• Acquire new customers by cold calling, emailing, networking and using various Media platforms
• Plan and Execute sales plan such as meeting clients, preparation of tenders, proposals and quotations for clients.
• Assist in new clients’ acquisition
• Assist in managing client accounts
• Any other ad-hoc tasks assigned

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Job Description:

Finance

• Manage and oversee the daily finance with outsource vendor, including month and end-

year processes, accounts payable/receivable, general ledger, payroll, budgeting,

cashflow forecasting, and revenue and expenditure variance analysis.

• Oversee controls, compliance, and ensure overall financials and corporate governance.

• Manage external audit and internal audit firms.

Asset Management

• Monitor office stocks, assets and work with Finance Manager to conduct inventory

count yearly.

• Manage assets register by tagging all assets.

• Regular review of asset disposal and submit recommendations for disposal in a timely

manner.

Procurement

• Ensure all Procurement policies and workflows are up to date and properly in place.

• Oversee the procurement team and provide direction and guidance to ensure

compliance with procurement policies and procurement framework, which are

benchmarked against best practices and governance and are well understood by user

departments.

• Review the vendors / services contracts to ensure they are prepared in accordance with

terms and conditions.

• Follow through the whole procurement process, preparation and drafting of tender etc.

• Manage and track all purchases to meet timeline and operational needs.

• Manage and oversee all contracts in the organisation.

Admin

• Update and maintain latest Admin policies and processes.

• Oversee the day-to-day operations of the office, ensuring it runs smoothly and

efficiently.

• Manage and process onboarding/outboarding of staff/ interns.

• Coordinate with the parent company on admin matters where necessary.

• Maintain office records, including timely disposal of old documents according to

guidelines.

• Minute taker for Board or Committee’s meeting.

Working Arrangement:

Working Hours: Mondays to Fridays (office hours)

Salary: $4000 - $6000/Month

Location: City Hall

6 Months Contract (convertible to perm role)

Job Requirements:

• Tertiary qualification in Accountancy or Business

• At least 5 years of experience in finance and procurement work.

• Committed with good working attitude and resilience to produce the desired results.

• Effective stakeholder management, communication, and interpersonal skills.

• Has a growth mindset in seeking continual improvements and keeping up with digital

transformation that leads to significantly better and cost-effective outcomes.

• Good team player and meticulous

• Independent and self-driven with the ability to multi-task in a dynamic and fast-paced

environment and perform under pressure.

• Strong negotiation and conflict resolution skills

• Effective writing and presentation skills

Responsibilities:

• Content planning and copywriting for social media platforms such as IG, Tiktok
• Develop creative marketing content
• Product photography
• Graphic design
• Keeping up with social media trends/functions
• Knowledge on video production
• Collaborate with influencers and other stakeholders to create video contents

Requirements:

• Familiar with social media platforms (e.g IG, Tiktok is a plus)
• Product photography
• Graphic design (Adobe PS/AI)
• Adobe Premiere Pro would be a plus
• Highly motivated and target driven

Responsibilities:

• Generate purchase and delivery orders and invoices
• Check all payment invoices for accuracy and prepare payments to suppliers
• Liaise with suppliers to place order
• Liaise with customers and installation team and manage installation schedule and routes
• Preparation of sales quotation and follow up with customers on confirmed sales orders

Requirements:

• Able to perform and eager to learn
• Good negotiation and communication skills
• Able to work under pressure
• Computer literate and good communication skill
• Immediate availability/within short notice
• Working hours & days：5 days work week 9am to 6pm
• Working location - Ubi

Job Scope:

Reception

• Handling of incoming phone calls and recording phone logs
• Performing simple administrative work
• Managing counter duties such as attending to students, parents and walk-in visitors’ queries
• Responding to enquiries and providing general useful information
• Attending to goods delivery on behalf of staff
• Caring of unwell students by rendering basic assistance to walk-in
• To conduct wipe down using disinfectant for front counter daily after recess and after lunch and for chairs at visitor waiting area daily at least once a day

General Admin

• To provide admin support for School Management Committee, School Leaders and teachers
• To provide admin support for school events and activities
• Assist in the counting / sorting / packing / distribution of brochures or leaflets/items to the teachers and students
• Attend to students leaving school early
• Assist in the dissemination of information: school circulars, parents’ messages
• Handle and keep track of lost and found items
• Handle incoming mails§ Assist in office admin duties such as data entry, filing, faxing, editing of documentsMaintain tidiness of the Reception area at all times
• To manage stock of spare uniform
• To support any other general admin duties as and when required.
• Any other duties assigned by School Leaders/ HODs/ AM/ OM

Requirements:

• Minimum GCE “N” level
• Good communication and inter-personal skills
• Good team player with a high level of initiative
• Good customer service skills
• Mature individual with a pleasant disposition, is polite, patient, caring and positive
• Proficient in MS Office
• First aid knowledge will be an advantage
• Preferably with experience in a school environment

Contract Period: Jan 2025 to Dec 2025 (option to extend for another year)

Salary: $2400 to $2580/month

Location: Bartley

Working Arrangement:

· Mondays to Thursdays: 8:00am to 5:30pm, inclusive of 1hr lunch break

· Fridays: 8:00am to 5:00pm, inclusive of 1hr lunch break

· Service not required on Saturdays, Sundays, gazetted public holidays

· Personnel will be deployed for two (2) weeks during both June and December holidays

Job Scope:

- Involved in the selection, implementation, and management of AV and Media technologies and propose solutions

- Provides service to support both staff and students for both teaching and learning and operational processes

- Train the AV CCA students to manage the Public Address System equipment

- Managing of AV and media-related equipment during events

- Maintain and upload contents for school TV broadcast system and TV Wall, including maintenance of the system

- Photo and Video-taking and editing

- Other duties as assigned by the Principal/Vice Principals, HOD ICT, SH ICT and ICT Manager

Requirements:

• Possesses at least one year of working experience in AV and Media support. (prior experience working in MOE schools would be considered).

• Possesses experience in photography and creation of video montages.

• Proficient in the use of photo and video editing software, such as Final Cut Pro, Adobe Premier pro, Capcut etc.

• A dynamic team player who possesses good interpersonal, organisation and communication skills.

• Ability to multi-task and work independently in a fast-paced environment

• Possesses at least a Nitec or higher certification in AV/Media related discipline.

Contract Period: From 19 Oct 2024 to 18 Oct 2025 with an option to extend contract for a second year.

Salary: TBA

Location: Teck Whye Walk / CCK

Working Arrangement:

• Mondays to Thursdays: 7:30am to 4:30pm, inclusive of 1/2hr lunch break

• Fridays: 7:30am to 4:00pm, inclusive of 1/2hr lunch break

Job Description:

Customer Support

• Co-ordinates collection and collation of information on customers and ensures that customer database is updated.

• Leverages on IT system to enhance CC customer experience.

• Initiates marketing / promotion efforts to develop and promote CC courses to meet targets set.

• Assists in organising community outreach and client projects, including sub-group activities.

• Provides information and handles enquiries on CC services to the general public.

• Promotes CC membership scheme/activities/courses/events.

• Use system for booking and registration of CC services.

• Ensures that newspapers, publicity materials and application forms for activities/courses/ events are displayed on a display rack and/or shelf that is accessible to the public and out-of-date materials are removed.

• Ensures that CC notice boards are kept up-to-date and presentable.

• Meets Service Standards at all times.

Administrative Support

• Assists in preparing/ dispatching minutes of meeting for CO & GROs.

• Compiles the statistics for reporting.

• Assists in reviewing and evaluating the relevance of all CC courses

• Performs administrative duties (such as filing, typing, posters design and dispatch of minutes and circulars to GROs) to support the external functioning of the CO.

• Attends to requests or enquiries of grassroots leaders.

• Liaises with grassroots leaders and reminds that to attend important meetings and functions.

• Co-ordinates the administration of Edusave Merit Bursary (EMB) and Scholarship from data entry, preparation and dispatches of notification letters to applicants and sorts the vouchers for the EMB presentation ceremonies to be carried out successfully.

• Invites nominees to the monthly meetings to allow the grassroots leaders to observe and assess the suitability of the nominees to attain membership.

• Processes the appointment of new members into the GROs (inclusive of maintaining the membership lists) to strengthen the membership composition and re-appointment of members when the term of office ends to provide continuity of service.

Co-ordinator Role

• Takes on appropriate functional roles of Finance, Operations or IT Co-ordinator.

Working Hours:

5 days (4 days weekday, 1 day weekend)

2 shift work

- AM: 8:30am to 6pm

- PM: 12:30pm to 10pm

Salary: $2000-$3000/Month

Job Requirements:

• Experience in marketing, sales or customer-service; or prior knowledge in handling accounts would be advantageous.
• Possesses a pleasant and positive personality, an aptitude for service work and be able to work with people of different backgrounds.
• Ability to work independently and in a team effectively

• Fresh Diploma Holder or candidates with years in service in front line customer service.

Job Scope:

• Client-Employee Matching
• Create and execute innovative marketing campaigns
• Admin and documents management

Requirements:

• Have CEI Certificate / Trained
• Prior marketing background
• Preferably have some related experience
• Experience in handling documents and administrative tasks with precision and care

WFH (Mon-Fri)

Basic Salary ($2000 to $3000) + Commission

Responsibilities:

• Develop the project business locally and identify and directly target architects and developers for projects.
• Support local distributors with pricing, catalogues and project specification support.
• Achieve annual sales targets and assist in tender for projects
• Assist with market research or other local activities related to market and business development and sales growth.
• Promote brand awareness, identify prospective clients, and expand the clientele base for the company with focus on the construction sector.
• Take ownership and lead business development efforts in selected market segments.
• To execute plans and strategies set by General Manager and the company.
• Attend to sales enquiries and prepare quotations.

Requirements:

• Diploma, Degree in Marketing / Business or any relevant discipline
• Possess min 3 to 5 years experience in sales or marketing with good track records in working with developers, architectural and designer firms.
• Goals driven and hands-on in executing key measures
• High level of reliability and personal integrity
• Experience in the sanitary fittings industry will be an added advantage

Responsibilities:

Tendering

• Monitoring the availability of prospective projects or consultancy contracts on the Singapore government and other websites (mainly GeBIZ, Ariba, Sesami)
• Preparation of tenders for final submission (as per the given closing dates/deadlines)
• Studying and analyzing the tender documents in detail to assess the firm’s suitability and whether we meet the tender requirements
• Identifying suitably qualified consultants (upon advice from the Managing Director and Director) for joint-participation (for multi-disciplinary projects) and sending out invitations to participate with full instructions for their submission
• Collating documents from consultants and ensuring their completeness and full compliance with the tender requirements
• Preparation of the required tender documentation for final submission)
• Post-tender - Answering tender queries and clarifications from the clients
• Maintaining a list of the company project list, staff CVs, capability statement and other company documents for reference by authorities and for clients

Preparation Of Fee/Services Proposals: Assisting the MD and Director in the preparation of fee/service proposals, including liaison with the external consultants (C&S Consultant, M&E Consultant, Quantity Surveyor, Interior Designer etc.) to ensure the timely submission of their fee quotations, for submission to prospective local and overseas clients within the time frame and conditions stipulated by the clients.

Professional Licenses and Registrations: Ensuring the timely renewals of all Registrations and Licenses (as necessary) for the Company to legally supply Architectural Services:

• Company Practicing License (Board of Architects Singapore)
• QP’s Architectural license (Board of Architects Singapore)
• PSPC Panel (Building Control Authority)
• EPPU (Ministry of Finance)

Liaising with the Finance Manager to ensure that all the supporting attachments and documents are ready ahead of submissions (Professional Indemnity Insurance, payments, etc.)

Ad Hoc/Special Tasks - Assisting the MD on ad-hoc tasks that he may assign from time to time, e.g

• Preparation of documents for tender exercise, including main tender documents, corrigenda etc. up till selection
• Preparation of Project Interim Certificates, completion certificates

Spam Mail

• Checking the various Spam mailboxes (Unknown sender, spam mailbox, etc.) daily and identifying genuine project email correspondence and other legitimate email which had one into these boxes and moving them to the respective mailboxes. The number of such spam mail numbers a few hundred daily
• Assisting staff in searching for “lost mail

Apex System

• Updating staff particulars (new, old)
• Setting up of projects
• Maintaining/updating contact details of consultants, contractors, etc
• Ensuring the Apex system is used to manage the respective projects of the Company, including the assigning of relevant project numbers to each project, and the maintaining of the master list of projects on the Apex system
• Trouble-shooting when staff encounter problems related to Apex

ISO Audits – Assisting the Managing Director (in his capacity as Management Representative) regarding all matters related to our Company's QM

General Administration

• Answering of phone calls and attending to general enquiries form authorities, consultants, and other external parties and passing messages to staff.
• Checking of mailbox for letters
• Banking in of cheques
• Attending to visitors, delivery guys and other visitors
• Monitoring attendance of contract staff
• Upkeeping of the office premises and office equipment (rubbish disposal, cleaning)
• Working hours: Mon - Fri, 9:00am - 6:00pm
• Working location: Singapore, Chinatown

JOB DESCRIPTION

a. OVERALL JOB SCOPE

· To service existing clients to ensure clients’ requirements are satisfactorily met.

· To work closely with clinic managers, doctors & staff and encourage them to send more specimens.

· To be responsible for promoting our service to new and existing clinics to increase business volume.

· To be responsible in debts collection from clinics with outstanding invoices.

b. SALES ADMINISTRATION

· To aggressively promote laboratory services to clients to increase samples volume.

· To provide and coordinate sales administration, samples collection and reports generation.

· To enhance knowledge on new tests so as to promote to clinics & clients.

· To work closely with the Regional Operations & Development Manager/Marketing Manager.

· Any other duties to be assigned from time to time by the management.

c. PERIODIC REPORTS

· To submit daily/weekly/monthly reports to the Regional Operations & Development Manager/Group President & CEO and directors on the status of marketing activities carried out by you.

Requirement:

· Willing to work in clinic environment and outdoor clinic’s visiting

· Enjoy interacting with clinic’s staff and doctors

· Preferably with 3 years experience in medical/clinical related industries.

. Possess own transportation

Benefits:

.Attractive Basic Salary

.Attractive high Commission

.Transport Allowance

.Car Allowance

.Entertainment Allowance

.Handphone Allowance

Working Schedule:

Monday to Friday: 8.30 am to 6.00 pm

Salary Up to $3,500
Location: Boon Lay MR
Working hours:
• Mon-Fri: 8.30am-5.30pm
• Sat: 8.30am-12pm
*Required to work 1 full day (8.30am-4.30pm,
claimable by Replace off) & 1 half day Saturday
per month*

Job Scopes:
• Issue daily wholesales delivery orders.
• Calculate return for wholesales delivery order and issue wholesales invoices.
• Monitor bank receipts from bank statement.
• Follow-up with outstanding payment.
• Arrange cheque collection and bank deposit.
• Issue tax invoices for cake orders and vouchers.
• Assist in monthly inter-company billing.
• Ensure completeness of sales transactions recorded (receipt voucher and journal voucher).
• Prepare pivot tables for bank statements for retail sales.
• Verify and review invoices before payment processing.
• Ensure invoice are properly recorded in the accounting system.
• Ensure payments and reimbursement are processed timely.
• Perform payment reconciliation for all payment methods.
• Verify new suppliers’ bank details and circulate for Managements’ approval.
• Assist in preparing some petty cash payment.
• Monitor expiry date for lease agreement.
• Follow-up with relevant department for new lease agreement.
• Ensure new lease agreement are taken up and old lease agreement are written off.
• Calculate and prepare monthly lease asset depreciation and finance interest.
• Maintain bank reconciliation and account receivable schedule.
• Maintain schedule for lease assets, lease liabilities and accrued interest.
• Prepare schedule required by auditor and management.
• Perform month-end financial closing according to company’s reporting timeline.
• Assist annual finance audit.

Job Requirements:
• Diploma/ Degree in Accountancy or an equivalent professional certification.
• Min. 3 years of relevant work experience.
• Good knowledge of ACCPAC software.
• Proficient in Microsoft Office (Excel and PowerPoint).
• Strong attention to details, accuracy in data entry.
• Able to work independently.
• Good time management skills and ability to meet assigned deadlines.
• Effective communication skills to liaise with internal and external stakeholders

Key Responsibilities:

• Lead and manage a team of customer service representatives to provide exceptional customer service through multiple channels (phone, email, chat, etc.)
• Develop and implement customer service strategies to improve customer satisfaction, loyalty, and retention
• Analyze customer feedback and data to identify areas for improvement and implement changes accordingly
• Collaborate with other departments (Operations, Sales, Finance) to resolve complex customer issues
• Ensure compliance with company policies and procedures
• Develop and maintain relationships with key customers to ensure high levels of satisfaction
• Identify opportunities for upselling and cross-selling services to customers
• Conduct regular performance reviews with team members and provide coaching and training as needed
• Develop and manage budgets for customer service operations
• Stay up-to-date with industry trends and best practices in customer service

Requirements:

• Bachelor's degree in Business Administration, Marketing, Economics or related field
• At least 4 years of experience in a customer-facing role, preferably in the shipping industry
• Proven track record of success in leading a team and improving customer satisfaction
• Excellent communication, leadership, and problem-solving skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM systems (Salesforce.com)
• Excellent organizational and time management skills

Duties and Responsibilities:

· Ensuring the day-to-day order management activities are executed flawlessly and timely.

· Works closely with Commercial partners to measure customer satisfaction relating to ordering process and delivery management.

· Responding to customer queries in a timely and accurate way, via phone, email or chat

· Build sustainable relationships of trust through open and interactive communication

· Order management inclusive the following :

·Processing of orders, consignment fill up, billing and returns

·Product recall handling – collection & replacement

· Generate backorder report

· Generate sales order report

· Consignment Inventory Management

· Project Management

· Participates Customer’s supply chain related meeting / review

· Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.

· Responds to and resolves complex customer complaints. ·

· Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements

· Ensure Customer Service activities are aligned with the total Supply Chain strategies

· Participate actively in alignment and adherent to business objectives, policies and procedures · Undertake any other duties or responsibilities deemed necessary for the advancement

Qualification: · Degree Holder preferably in Business Management, Economics, International Studies, with minimum 3 year of Customer Service/ Supply Chain/ Order Fulfilment experience

· Experience in Healthcare sector is a plus

· SAP System knowledge, especially in “Order To Cash” process

· Basic Understanding of Return & Rejection Process

· Strong in Analytical Skill, Problem Solving and PC Literate

· Understanding of basic business finance

· Strong leadership and decision making skills

· Demonstrated ability to handle multiple tasks

· Cultural sensitivity and ability to work and thrive in a multi-cultural environment, as well as an ability to work in a matrix environment are required.

· Ability to adapt to an ever- changing supply chain environment and organization development driven.

· Willing to work on Public Holiday / Extra Working Hours. Off-in-lieu/ Time-off will be compensated

· Strong application and knowledge of MS Excel, Words and PowerPoint