Total 25 customer service job vacancies in Transportation / Logistics category in changi south east

Specific Responsibilites

• Process of customer’s orders timely and accurately
• Prompt updating and data entry of freight transactions.
• Liaise actively with customers, carriers, hauliers, overseas agents etc for freight handling
• Ensure smooth shipping from vessel sail till ETA at destination.
• Handle Cargo documentation and filing
• Ensure compliance with customer’s requirements
• Ensure that all jobs are monitored, costs, selling figures are accurately & timely updated in system
• Ensure all event data are updated correctly in system, close file with completeness
• Permit declaration

Job scopes:

• Act as the main point of contact for assigned key accounts, ensuring excellent service and maintaining strong client relationships.
• Understand clients' air export requirements and provide customized logistics solutions.
• Monitor and update customers on shipment status, ensuring timely communication and resolution of issues.
• Address and resolve service-related inquiries, complaints, or concerns promptly.
• Support the sales team by preparing quotations, proposals, and pricing for air export shipments.
• Prepare and review air export documentation including Airway Draft.

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Air Export Customer Service located in Changi. Our client provides full-fledged freight forwarder offering full inter-model transportation services for both inbound and outbound cargos. You will take the responsibilities involved supporting assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries related to air export bookings with airlines or co-loader agents. It includes following up on client matters, processing air export billing, verifying invoices, and resolving rate disputes. Additionally, the position requires coordinating with customers, sales personnel, overseas agents, and operations teams to ensure smooth shipment arrangements. Other duties may be assigned as needed.

Qualifications:

• Job Skills MS Office, Data Entry, Handle Enquiries and Requests
• Minimum GCE O Level

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Air Export Customer Service located in Changi. Our client provides full-fledged freight forwarder offering full inter-model transportation services for both inbound and outbound cargos. You will take the responsibilities involved supporting assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries related to air export bookings with airlines or co-loader agents. It includes following up on client matters, processing air export billing, verifying invoices, and resolving rate disputes. Additionally, the position requires coordinating with customers, sales personnel, overseas agents, and operations teams to ensure smooth shipment arrangements. Other duties may be assigned as needed.

Qualifications:

• Job Skills MS Office, Data Entry, Handle Enquiries and Requests
• Minimum GCE O Level

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Air Export Customer Service located in Changi. Our client provides full-fledged freight forwarder offering full inter-model transportation services for both inbound and outbound cargos. You will take the responsibilities involved supporting assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries related to air export bookings with airlines or co-loader agents. It includes following up on client matters, processing air export billing, verifying invoices, and resolving rate disputes. Additionally, the position requires coordinating with customers, sales personnel, overseas agents, and operations teams to ensure smooth shipment arrangements. Other duties may be assigned as needed.

Qualifications:

• Job Skills MS Office, Data Entry, Handle Enquiries and Requests
• Minimum GCE O Level

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Account Assistant located in Changi. Our client provides full-fledged freight forwarder offering full inter-model transportation services for both inbound and outbound cargos. You will take the responsibilities involved supporting assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries related to air export bookings with airlines or co-loader agents. It includes following up on client matters, processing air export billing, verifying invoices, and resolving rate disputes. Additionally, the position requires coordinating with customers, sales personnel, overseas agents, and operations teams to ensure smooth shipment arrangements. Other duties may be assigned as needed.

Qualifications:

• Job Skills MS Office, Data Entry, Handle Enquiries and Requests
• Minimum GCE O Level

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Account Assistant located in Changi. Our client provides full-fledged freight forwarder offering full inter-model transportation services for both inbound and outbound cargos. You will take the responsibilities involved supporting assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries related to air export bookings with airlines or co-loader agents. It includes following up on client matters, processing air export billing, verifying invoices, and resolving rate disputes. Additionally, the position requires coordinating with customers, sales personnel, overseas agents, and operations teams to ensure smooth shipment arrangements. Other duties may be assigned as needed.

Qualifications:

• Job Skills MS Office, Data Entry, Handle Enquiries and Requests
• Minimum GCE O Level

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Account Assistant located in Changi. Our client provides full-fledged freight forwarder offering full inter-model transportation services for both inbound and outbound cargos. You will take the responsibilities involved supporting assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries related to air export bookings with airlines or co-loader agents. It includes following up on client matters, processing air export billing, verifying invoices, and resolving rate disputes. Additionally, the position requires coordinating with customers, sales personnel, overseas agents, and operations teams to ensure smooth shipment arrangements. Other duties may be assigned as needed.

Qualifications:

• Job Skills MS Office, Data Entry, Handle Enquiries and Requests
• Minimum GCE O Level

To provide exceptional customer service to both internal / external Customers and to achieve department’s objectives for timely freight booking, shipment pick up and related monitoring/coordination.

1. Answer all incoming calls promptly and politely.
2. Handle all air export shipment bookings via different channels of communication.
3. Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary.
4. Ensure all data (required by audit) are entered into Ecreditors Transportation Management System, timely and accurately.
5. Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
6. Provide flight details promptly and give timely feedback to customers on freight status.
7. Obtain rates approval from customer & raise proper payment setup before shipment departs.
8. Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs.
9. Ensure timely creation & updates for specific customers’ SOPs.
10. Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
11. Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
12. Build good business rapport with both external and internal customers.
13. Prepare and submit reports timely whenever required.
14. Take on additional tasks delegated by Department Supervisor/ Manager.

Qualifications
tertiary Education with 1-2 years customer service related experience, with or without relevant industry experience.

Job Description

• Loading and sorting of packages at warehouse prior to delivery
• Perform timely pickups and deliveries (including COD) of shipments for the company-assigned areas
• Perform on-road audit & submission of shipping documents as well as delivery status updates (e.g. POD) via company’s mobile app

Job Requirements

• Need to be familiar with Singapore roads
• Ability to walk, lift and carry heavy items for extended periods.
• Able to read and converse well in basic English to liaise with customers as well as prepare documentations
• Willing to work 5.5 days as well as extra hours when needed
• Unable to drive company van home; start and end your day at Changi South warehouse

Company Benefits

• Family-like working environment
• Structured progression pathway and development opportunities
• Provide comprehensive group insurance and medical benefits

Job Responsibilities

• Retrieve and tender cargo from/to agents at the airport cargo terminals.
• Sort incoming/outgoing packages and splitting packages to X-ray machines, including retrieval of packages that required further inspection.
• Prepare clearance documentations and verify receipt of cargo (if assigned).
• Scan all import/export packages inclusive all packages that gone through X-ray machine.
• Break bags packages into UPS air bags.
• Load and unload packages from company vehicles.
• Fork pallets and irregulars for sorting or breakdown.
• Manage contractors assigned to assist loading and unloading processes.
• And any other duties assigned from time to time.

Job Requirements

• Possess at least Secondary education or equivalent.
• Possess class 3 driving license would be preferred. Class 4 license is a plus.
• 1 - 2 years relevant experience preferred.
• Able to carry packages up to 30kg.
• Must be able to write and speak simple English.
• Willing to work on shift (including night shifts).
• Position is based at Airport Cargo Road.

Job Responsibilities

• Retrieve and tender cargo from/to agents at the airport cargo terminals.
• Sort incoming/outgoing packages and splitting packages to X-ray machines, including retrieval of packages that required further inspection.
• Prepare clearance documentations and verify receipt of cargo (if assigned).
• Scan all import/export packages inclusive all packages that gone through X-ray machine.
• Break bags packages into UPS air bags.
• Load and unload packages from company vehicles.
• Fork pallets and irregulars for sorting or breakdown.
• Manage contractors assigned to assist loading and unloading processes.
• And any other duties assigned from time to time.

Job Requirements

• Possess at least Secondary education or equivalent.
• Possess class 3 driving license would be preferred. Class 4 license is a plus.
• 1 - 2 years relevant experience preferred.
• Able to carry packages up to 30kg.
• Must be able to write and speak simple English.
• Willing to work on shift (including night shifts).
• Position is based at Airport Cargo Road.

Job Description

• Loading and sorting of packages at warehouse prior to delivery
• Perform timely pickups and deliveries (including COD) of shipments for the company-assigned areas
• Perform on-road audit & submission of shipping documents as well as delivery status updates (e.g. POD) via company’s mobile app

Job Requirements

• Need to be familiar with Singapore roads
• Ability to walk, lift and carry heavy items for extended periods.
• Able to read and converse well in basic English to liaise with customers as well as prepare documentations
• Willing to work 5.5 days as well as extra hours when needed
• Unable to drive company van home; start and end your day at Changi South warehouse

Company Benefits

• Family-like working environment
• Structured progression pathway and development opportunities
• Provide comprehensive group insurance and medical benefits

As an Ambulance Driver, the safety of patients and crew alike are in your hands. You will be part of a 2-men or 3-men team providing safe and efficient ambulance transport for those in need. You will be assigned to drive various types of vehicles to transport patients, crew and equipment to/from designated locations. You will carry out operator-level maintenance of the vehicles including cleanliness and routine safety inspections to ensure the vehicles are in good working conditions before use. LTA requirements and Traffic Police regulations for road safety must be observed at all times.

Hope provides professional training for Ambulance Drivers, where you can be certified as a medic.

Duties & Responsibilities

• Respond to emergency and non-emergency activation across a range of cases
• Ensure safe and prompt conveyance of patients and assist Paramedics in providing care for patients
• Offer assistance to patients or respond to emergencies alongside the crew when needed, as advised by the paramedic
• Perform duties pertaining to the care and maintenance of the ambulance, such as cleaning, decontaminating and checking of the vehicle and equipment when needed.
• Conduct preventive maintenance and servicing, and report faults and defects promptly
• Assist Fleet Manager in ensuring that vehicles are at a state of operational readiness at all times, and to initiate any service or repairs according to the company’s standard operating protocol.
• Ability to safely handle different models of ambulance across all road conditions, and in accordance with traffic rules and safety regulations, as well as driving protocols pre-set by the company
• Be well-informed of road conditions in order to efficiently plan driving routes

Position Requirements

• Possess a Singapore Class3 (Manual) driving licence
• Good driving record with at least 3 years of driving experience.
• First Aid Trained/BCLS certified candidates are preferred
• Knowledge of hospital policies and procedures an advantage
• Good interpersonal and communication skills, able to work with all levels of staff
• Physically fit and able to commit to irregular shift-work, including weekends and public holidays
• Good command of English; ability to speak dialects and multiple languages an advantage
• Relevant working experiences in SAF or SCDF will be advantageous

We are rapidly expanding and are looking for more talents! We provide:

• Training and development for you to be certified as a medic / driver or even as a paramedic to further your career in this industry
• Beyond your daily tasks as a driver, you will have opportunities to participate in cross-border transfers, international and local events, as well as media activities
• Competitive salary and bonuses

Working hours

• 5 Day work week; Working hours: 8:30am to 6:00pm
• Work on Public Holiday when required
• Overtime work when required

Job Scope

• Attend to customers’ inquiry
• Prepare and process Air Export booking request
• Arrange for collection of cargo at customers’ premise
• Provide booking confirmation and flight details to customers
• Mange customers’ expectations and complaints
• Correspond with overseas offices on shipment status and inquiries
• Verify invoices from vendor
• Prepare customers’ report

Job Requirements

• Must be familiar with Microsoft Word and Excel
• Must be able to work independently
• Must be able to converse in English fluently through email and phone
• Must possess a sense of urgency and responsibility in work
• Outgoing personality
• Willing to learn with good attitude
• Prior work experience in this industry is not required, but will be advantageous if have

Working hours

• 5 days work week, fix off on Sun and rostering off day on Sat, Tue, Wed or Thu
• Working hours: 8.30am to 6pm
• Overtime work when required
• Working Location: Changi Cargo Agents Megaplex 1

Job Scope

• To monitor closely assigned customers’ inbound shipments
• Work closely with respective overseas offices to monitor its uplift at point of export till its arrival
• Update customers promptly of delivery date and if any irregularity to inform them
• Maintain close communication with overseas offices, internal customers, authorized contractors and ground handling agents to track closely its arrival and customs clearance
• Other ad-hoc duties as assigned by his/her immediate superior and/or manager

Job Requirements

• Must be familiar with Microsoft Word and Excel
• Must be able to work independently
• Must be able to converse in English fluently through email and phone
• Must possess a sense of urgency and responsibility in work
• Outgoing personality
• Willing to learn with good attitude
• Prior work experience in this industry is not required, but will be advantageous if have

⚠⚠ URGENT/FAST HIRING ⚠⚠

‼ NO EXPERIENCE REQUIRED ‼

Role: Air Export Customer Service

Salary: Up to S$2400 per month

Working location: Changi Freight

Working Schedule: 5.5 days per week

Job Description:

• Provide support to assigned relevant parties in handling sales quotations, RFI, RFQs and enquiries for air.

• ⁠Arrange air export booking with the airlines / co-loader agents.

• Follow up with clients and help to do air export billing, invoice verification and handle rate disputes.

• Coordinate with customers, sales personnel, overseas agents and liaise with operations teams for shipment arrangement.

• Perform other job duties as per requested.

Job requirement:

• Minimum GCE 'O' levels.

• Proficient in MS office.

• Able to work well in teams.

• Able to work overtime if required.

To apply, please kindly WhatsApp me at wa.me/6583687227

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

Ong Wen Jie

Reg No: R21101312

TDCX Talent Solutions Pte. Ltd

EA License No: 23C2024

Responsibilities:

• Liaise with customers on shipment instructions and booking updates
• Permit declarations and customs clearance
• Coordinate, booking and tracking of Import shipments (Air & Warehouse)
• Handle transportation schedule and operations duties
• Monitor shipment status and update customer and sales team
• Liaise with overseas agents on various requirements and rates
• Prepare necessary documents for internal stakeholders to follow up
• Checking of shipments status
• Perform any ad-hoc duties assigned by superior

Requirements:

• Possess 2-3 years of airfreight experience
• High attention to details
• Able to work well independently
• Working Days: 5.5 days (Sunday / Public Holiday duty, according to work roster)
• Working Hours: 9am - 6pm & 9am - 1pm
• Working Location: 9 Airline Road

• Process export orders and coordinate shipments with customers, transporters and warehouse according to established systems and processes.
• Serve as liaison providing shipping details to the customer whereby advising appropriate individuals of order changes as they occur.
• Ascertain accurate and timely data processing into the freight solutions system.
• Identify problems, consider alternative solutions, and make recommendations for action. Provide support/service to customers as well as keeping those affected by the decisions up-to-date.
• Ensures high quality customer service and engagement by frequently interacting with external customers through phone, mail and sales call.
• Maintains close working relationship across Business Development units and drives opportunity development of accounts.
• To streamline existing processes to increase operational productivity.
• Provide support on data and statistical reporting required by the Management through systems and applications.
• To assist in any other administrative duties as assigned by the Management from time to time.

Responsibilities:

• Liaise with customers on shipment instructions and booking updates
• Permit declarations and customs clearance
• Coordinate, booking and tracking of Import shipments (Air & Warehouse)
• Handle transportation schedule and operations duties
• Monitor shipment status and update customer and sales team
• Liaise with overseas agents on various requirements and rates
• Prepare necessary documents for internal stakeholders to follow up
• Checking of shipments status
• Perform any ad-hoc duties assigned by superior

Requirements:

• Possess 2-3 years of airfreight experience
• High attention to details
• Able to work well independently

Job Summary

The Senior Technician/Technician performs routine fuel farm operations and maintenance activities in accordance with Standard Operating Procedures (SOPs) and safety regulations. He/She prepares the daily logs, supervises the troubleshooting processes carried out by contractors, and reports all equipment abnormalities to the maintenance teams. In times of emergency, he follows emergency response plans as an Emergency Response Team member.

The Senior Technician/Technician works outdoors and is able to operate a variety of aviation support equipment and vehicles for military and commercial aviation ground support operations. A physically fit and meticulous team player, he/she participates in on-the-job training programmes and works well with others.

Job Responsibilities

Conduct fuel farm operations
• Perform fuel quality checks before commencement of operations
• Perform circulation and draw fuel samples for scheduled testing
• Perform loading and unloading of fuel
• Record fuel transactions
• Perform daily top up of refueller

Conduct fuel bridger and aviation specialised vehicle (ASV) operations
• Perform aircraft defuelling and refuelling
• Operate fuel bridger and aviation specialised vehicles (ASV)

Perform maintenance operations
• Perform daily inspection and functional checks on GFE/GFP
• Monitor Government Furnished Equipment and Government Furnished Property for scheduled preventive maintenance
• Perform maintenance on in-house equipment, facilities and vehicles in adherence to Standard Operating Procedures (SOPs) and Work Instructions (WI)
• Perform housekeeping within the work premises
• Perform stocktake of all Government Furnished Equipments (GFE), Government Furnished Property (GFPs) and in-house equipment

Ensure operational excellence and compliance with quality and safety standards
• Perform operations based on quality, environmental, occupational, health, security and safety standards
• Attend daily briefings including safety/operational briefings and toolbox meeting
• Prepare quality and safety reports and raise any QHSSE lapses at work site or during operations
• Participate in audits as required
• Comply with regulatory requirements of operations site
• Participate in Emergency and Oil Spill Exercise
• Comply with data governance policies

Manage customer experience and relationships
• Perform the day-to-day operations of shift according to customer and contractual requirements

Contribute to continuous improvement
• Participate in digitisation roadmaps of business unit

Manage people, finance and organisational development
• Participate in on-the-job and required regulated training for qualification maintenance
• Monitor and submit documentation for security clearance
• Perform OT/Call Out assignment

Job Requirements

• NITEC and 5 years of experience preferred
• Class 4 and/or Class 5 Driving License and/or Forklift License
• Prior experience with Aviation preferred
• Ability to use Apps and have cybersecurity awareness

• Attend to enquires, complaints and request from Customers/overseas agents.
• Co-ordinate with the customer and various sections concerned on surveys/ clearance/ delivery and re-exportation shipments.
• Generate delivery order and ensure correct and proper import documentation prior delivery.
• To make sure the delivery is done to the correct receiver and Proof of delivery (POD)
• To inform Import Billing Team of any special rates, requirements that may affect the final billing to customers.
• To ensure that the documents are correct and in order before requesting for permit declaration.
• To multi task while coordinating shipments.

Job Description

• Loading and sorting of packages at warehouse prior to delivery
• Perform timely pickups and deliveries (including COD) of shipments for the company-assigned areas
• Perform on-road audit & submission of shipping documents as well as delivery status updates (e.g. POD) via company’s mobile app

Job Requirements

• Need to be familiar with Singapore roads
• Ability to walk, lift and carry heavy items for extended periods.
• Able to read and converse well in basic English to liaise with customers as well as prepare documentations
• Willing to work 5.5 days as well as extra hours when needed
• Unable to drive company van home; start and end your day at Changi South warehouse

Company Benefits

• Family-like working environment
• Structured progression pathway and development opportunities
• Provide comprehensive group insurance and medical benefits

ABOUT US:

iHub Solutions is a leading customized logistics service provider with warehouses in Singapore, Malaysia, Hong Kong, and Thailand. Our vision is to build ultimate customized logistics solutions for industries with complex needs. Attractive remuneration and excellent career prospects are available for the candidates with the right attitude, work ethic, and team spirit.

To learn more about us, visit our website at ihubsolutions.com

DESCRIPTION:

Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Department.

RESPONSIBILITIES:

• Ensure accurate and timely data entry into our operating system.
• Ensure a smooth and timely process flow regarding the air Import Department.
• Accurate and timely data entry into the operational system.
• Track and trace all air Import files and report the status/updates internally and to the customers.
• Ensure that customer’s freight is delivered on a timely basis.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendor billing.
• To be interactive and proactive with our customers regarding arranging their freight/shipments by meeting their requirements and service standards.
• Consistently work on maintaining good understanding, communication, and relationship with our customers, airlines, trucking companies, and others.
• To make sure that we meet our internal and external compliance regulations/standards at all times and that this is according to our government regulations.
• Fully understand the air import process flow and be proactively involved in looking for best practices to improve the operational process to be more effective, efficient, and productive.
• Ensure all customers' standard operating procedures are followed and updated in the Standard Operating Procedures (SOP).
• Meet KPI standards, as per the company’s procedures/customs requirements.
• Timely response to emails from customers, suppliers, carriers, and our internal network.

REQUIREMENTS:

• Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results;
• With at least 2 years experience;
• Pro-active and strong organizational skills;
• Good computer skills (Excel, Word, PPP, and Outlook);
• Able to work on half-day Saturday.
• Will be assigned to Changi Airfreight Centre

WHAT WE OFFER:

• Staff Health Benefits
• An administrative job that doesn’t limit you to sitting at a desk the entire day
• Attractive career growth possibilities
• Opportunities for training and development

If this opportunity looks like it is for you, We’d love to hear from you!

Aramex is a leading global provider of comprehensive logistics and transportation solutions. Established Aramex, a global leading service provider of comprehensive logistics and transport solution serves 15 million customers worldwide. Aramex employs over 18,000 motivated professionals in over 66 countries worldwide with a shared vision to provide a seamless logistics and delivery experience – connecting the globe.

Our Mission is to Deliver flexible, innovative, reliable transport and logistics solutions.

Sea Freight Customer Service / Specialist

We are looking for a Sea Freight Customer Service / Specialist to join our Singapore team and will report to the Sea Freight Assistant Manager.

Responsibilities

• Establish good working relations with customers and provide them the best freight solution
• Handle freight enquiries, quotations and coordination with customers.
• Provide support for the commercial team by providing quotations
• Support customers on any claim, payment issues or pending shipment.
• Manage shipment from origin to destination to ensure customers’ satisfaction.
• Coordinate with multiple stakeholders internally.
• Negotiate rates with carriers, agents, offices and service providers.
• Report any failure to the line manager and ensure client is updated on time manner.
• Maintaining daily and regular reports.

Requirements

• At least 2 years working experience in freight forwarding
• Customer service oriented and key account management is preferred