Total 10 customer service manager job vacancies in Transportation / Logistics category in d15 katong joo chiat amber road

ABOUT YOUR ROLE:

You will be leading the sourcing team and Leading medium to long term sourcing strategy and supplier development, in the production country to create strong vendor partnerships, ensuring that all products are developed on time and in line with the brand’s creative and strategic direction.

You will co-create product development and innovation strategies in collaboration with the brand product development teams in the US (Global), APAC and Europe.

You will work with the Asia Product Supply Sourcing team in the hub, to create the sourcing strategy, for your production country.

YOUR RESPONSIBILITIES WILL INCLUDE:

(but not limited to)

· Managing vendor partnerships, ensuring performance that supports the product development processes of the brands

· To formulate sourcing strategies, propose alternatives in meeting end to end Supply Chain objectives, ensuring quality and

· Build supply pipelines through sourcing and incorporate strategic dimensions and capabilities of suppliers, emphasis on quality management practices, process capabilities, design and development, and cost reduction capabilities into the decision-making process.

· Effectively breaks down functional work plan into detailed work activities, ensures the team is fully aware of their respective roles & responsibilities

· Enhancing and advocating for vendors’ capabilities and use of new technologies, to drive innovation of process and product

· Communicating proactively with Asia Hub stakeholders, product development and design teams to build and adhere to a product development calendar that enables best in class on time samples, execution and delivery.

· Communicating proactively with stakeholders, when there are development concerns raised – and provide solutions where possible, to rectify, whilst maintaining set calendar dates

· Collaboration with all ‘in country’ internal stakeholders across Production, Global Material Supply, Compliance, Responsible Sourcing, Product Stewardship, Logistics and Quality teams to ensure the Delivery of all set KPIs.

· Fostering and role modeling a culture of inclusion, candor and trust.

· Support all associates in the team, to ensure they create and drive their individual development plans – and develop a regular cadence of review.

· Challenge the status quo by adopting a creative and curious style that can drive continuous improvement

· Participate in company-wide initiatives to promote VF purpose activation and to improve VF Asia Product Supply systems and processes.

WHAT WE WILL BE LOOKING FOR IN YOU:

· Knowledge of apparel – with proven experience in development of knitted and woven product and managing a diverse product collection.

· You will be coaching and developing your team, providing timely constructive feedback enabling them to excel and realize their potential.

· Proven leadership experience in managing multi-cultural teams and ability to influence stakeholders on a global level to advance business goals.

· A basic understanding of paper patterns creation and an understanding of digital product creation will be an advantage.

· Drive and passion to make a difference, presenting a growth mindset that role models positivity and curiosity to your team and peers.

· Executive presence – you will be capable of capturing your audience’s attention, being composed and well prepared.

· Ability to lead, facilitate and champion change.

· Good business acumen and understanding of the competitive global business environment, as well as an awareness of economic, social and political trends that impact the organization’s global strategy.

· Language Proficiency: Excellent English

WHAT YOU CAN EXPECT FROM US:

· Being part of a business that is Purpose led enabling one to have a positive impact on communities around the world, giving greater meaning to the work that we do.

· You will work with a team of diverse and sharp minds that operate with an inclusive and global mindset because our differences are what make us stronger together.

· We will provide you with the best in class, work environment, well-being policies and work place flexibility that is about helping you show up and lean into life with your whole self – emotionally, physically and socially.

EDUCATION / WORK EXPERIENCE

Ø Academic Degree. Textile, Apparel or related field Preferred.

Ø Working Experience 7 to 10 years related to sourcing.

Ø Supervisory management exposure will be an advantage

Ø Language Proficiency: Good communication skills in English. Local language proficiency will be an advantage.

Ø Exposure to digital platforms for developing product, driving process efficiency will be a huge advantage

About the job

We are:
Accenture partners with market-leading technology companies to continuously bring innovation to our clients. We combine our clients' know-how and our partners’ proven and cutting-edge technologies with our extensive industry and professional services expertise to deliver winning outcomes anchored in differentiated repeatable offerings.

You are:
The Ecosystem Sales Director you operate at the heart of Accenture’s Technology ecosystem you are responsible for teaming with our powerful network of ecosystem partners to shape deals around client needs and enabling clients to source products and services through Accenture as a resale or embedded solution.

As an Ecosystem Sales Director you operate at the heart of Accenture’s Technology ecosystem you are responsible for teaming with our powerful network of ecosystem partners to shape deals around client needs and enabling clients to source products and services through Accenture as a resale or embedded solution.

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

People in Technology Sales grow pipeline and sales by supporting, managing or leading the origination and/or closing of sales opportunities in a specific area or across a range of Accenture offerings. They progress by deepening sales skills and/or developing new related skills, growing into a more complex sales role, laterally, upward, or in their current role.

Technology Sales professionals drive the sales process and outcomes on a dedicated basis, growing a profitable pipeline and/or backlog of sales, through deal origination, sales negotiations, and closure. These professionals involve multiple activities like target the right clients, grow quality pipeline, win profitable deals and manage sales activities with the objective of creating mutually beneficial, trust-based relationships that create value.

Key Responsibilities:

• Sales: originating, developing, validating, qualifying, and closing sales opportunities
• Develop, maintain, and grow key client relationships at C and C-1 level in IT and business
• Proactively work on solving client problems by bringing the best of Accenture offerings
• Lead all client-facing sales pursuit efforts interacting with IT & Business senior executives, supply-chain from origination, to responding proposals, client presentations, contract negotiations, and closure.
• Lead cross-functional Accenture pursuit teams in developing and shaping sales, solution, and win strategies
• Lead and direct teams to develop technical and commercial proposals, attractive commercial deal constructs
• Provides solutions to complex business problems where analysis of situations requires an in-depth knowledge of organizational objectives.
• Interacts with senior management levels at a client and within Accenture, which involves negotiating or influencing on significant matters.
• Help sales leadership develop growth strategies, account plans
• Engage with ecosystem partners in developing and executing joint strategies.

What You Need:

• Minimum 5 years of experience successfully selling Enterprise Technology solutions
• Minimum of 2 years’ experience exceeding quota
• Bachelor's degree or equivalent (minimum 10 years) work experience.

Bonus points if you have:

• Enterprise Technology experience
• Understand subscription selling such as SaaS Industry
• Experience understanding the client’s technology agenda and priorities and developing the respective sales playbook
• Proven sales leadership originating and closing technology services opportunities
• Client facing (from deal qualification through close) with ability to interface and negotiate with senior executives
• Proven ability to earn credibility with technology and business executives
• Ability to navigate through a large, complex internal organization to get things done
• High energy level, sense of urgency, decisiveness and ability to work well under pressure
• Strong facilitation and communication skills - both written and verbal
• Team player of unquestionable integrity, credibility and character

Job Responsibilities

• Fully utilize inhouse system to handle air export shipment bookings
• Co-ordinate with internal/external stakeholders on shipment readiness and delivery schedules
• Ensure timely preparation of documents (invoices, report, permit, Airway bill)
• Provide flight details promptly and give timely feedback to customers on freight status.
• Ensure on time cost approval as well as GST billing and collection
• Handle all customers' enquiries timely and effectively
• Other assignment as and when assign by the management

Job Requirements

• Min 1-2 years of working experience in the related field, e.g., airfreight customer service, co-loading etc.
• Proficient with Microsoft Excel
• Willingness to learn, quick learner, and accountability
• Ability to multi-task, prioritize, and manage time effectively
• Exceptional customer service and follow up skills

Tasks and Responsibilities
• Support the crewing operations includes recruitment, planning and logistics.
• Assisting/coordination the office briefing for seafarers.
• Support in E- APPRAISAL review and completion in the crewing database.
• Review in Crewing data base entry quality, create reports.
• Follow through the end-to-end process of the Cadet Progression Programme.
• Handle the day-to-day training and crew promotion related queries.
• Other crewing related tasks as assigned from time to time.


Preferred Experience
• 8 - 10 years in conventional fleet crewing (Tankers / Dry vessels).
• Self-starter, take initiative and well organized.
• Ability to multi-task and work independently.

Education and Key certifications necessary
• Minimum rank experience of CO / 2E or Diploma holder in any discipline (Maritime preferred) with at least 8 -10 years of relevant experience in Crewing.
• MLC certification and ISM (Internal Audit) certification will be an added advantage.

Job Purpose

The Responsible Sourcing Manager contributes to achieve the sustainability program of the company and lead the sustainability team. The purpose of the Sustainability Team is to deliver effective, timely and quality sustainability support across relevant ADM sustainability related projects and business areas. Generally the work field of the Responsible Sourcing Manager is dynamic and not limited to below mentioned tasks. On demand the Responsible Sourcing Manager supports or co-ordinates specific projects to support the business.

Main Responsibilities

• Lead and manage the sustainability team in the business.
• Ensure sustainability compliance accordant to ADM´s policies.
• Coordinate activities with other regional sustainability teams.
• Engage with relevant stakeholders, customers and suppliers to develop projects, communicate the relevant messages and policies.
• Inform the commercial colleagues about relevant changes in sustainability policies and legislation as well as training of relevant colleagues and communication of sustainability updates
• Continuous observation of initiatives, voluntary schemes and relevant developments as well as new sustainable business opportunities.
• Participate in relevant sustainability conferences, workshops and training seminars
• Design, maintenance and control of Sustainability Standard Operating Procedures
• Contribution to/Co-ordination of sustainability projects on demand
• Support the implementation of certifications schemes with other ADM´s entities.

Your Profile

• Academic Degree in Agriculture, Agribusiness, Engineering or Environment.
• Understanding of Supply Chain Management, Life Cycle Assessment
• Possess a consulting mentality
• Knowledge about certification schemes, traceability, risk assessment, deforestation and human rights
• Good analytical and organizational skills
• Excellent communication and teamwork skills
• Strong Microsoft Office skills
• Strong personality, flexible, stress resistance, and result & service-oriented
• Ability to function independently whilst retaining the ability to focus on the group targets and demands

This position is critical for the success of Pet Nutrition whereby you will lead the Supply and Demand Planning, Customer Service, Distribution, 3PL, Warehousing and Logistics functions for Animal Nutrition divisions in APAC covering all the product range: Animal Feed, Pet Food, Premix and Feed Additives and Ingredients.

Your Responsibilities

• Lead the demand and supply planning processes based on the statistical sales forecast of the commercial and marketing areas to guarantee service to customers and a good inventory and risks administration. This position owns the S&OP process in the organization
• Lead the production planning process of the plants, liaising with operations and Procurement teams to guarantee the supply of finished products to the customers, aiming to optimize plants utilization to achieve the lowest possible cost with optimal customer service
• Lead the customer service process in all the business units to ensure that the agreed-to service levels agreements are met according to the commercial contracts
• Administrate the transportation & logistics activities in each channel to guarantee the distribution of products with the best service level at the optimal operating cost
• Define the imports and exports process of the products to guarantee the correct service level to customers at the lowest cost and ensuring their timely supply
• Guarantee the optimal operation of the distribution centers, own and external, to have the correct distribution of products and improve the service levels to customers
• Define a Supply Chain Strategy and Roadmap with clear KPI`s, aligned to Business Strategies (Short/Long)
• Accountable to deliver Supply Chain costs at agreed targets
• Look for alternative production solutions (third-party manufacturers) and administrate them to manufacture products that meet the company’s quality standards, with the required response time, at the required cost, when the production and/or innovation plans so require it

Your Profile

• Minimum 10 years of work experience with degree in Supply Chain Management, Operations, Business, or Engineering preferred
• Following certifications are a plus: ASCM, CPIM, CSCP, CTSC, CPSM

Description:

Oversees, manages, and steers all demand planning activities for customers across a range of SKUs and product categories and thereby coordinates cross-functional inputs from sales and marketing and other sources to ensure optimized service levels and efficient inventory management.

Manage escalation of potential supply interruption & its supply allocation within the ROPU.

Tasks & Responsibilities:

• Manage replenishment planning activities within the ROPU by:

1. Perform net requirement planning & coordinate with global suppliers on the timely shipment and delivery of the requirements.
2. Coordinate input to SIC in case of supply interruption.
3. Coordinate bottleneck & supply allocation (if required) in collaboration with ROPU Commercial Operations/Marketing and SNT/GSCM

• Maintain SKU replenishment master data with the alignment & agreement with local OPUs (Safety Stock, minimum order size (EOQ), Demand and Shipment Consolidation, mode of transportation)
• Manage the collaborative forecasting and replenishment process to align BI and customer plans on key events.
• Pro-actively manage the alignment of APO with global CSCM contacts.
• Coordinate demand planning part of the product life cycle:

1. During launch: to ensure in time forecast allocation.
2. On site transfers: to ensure phase in/out forecast, coordinate supply with PSM & validation of stockpiling if needed, master data creation/deactivation in various systems (i.e.: GRP, Futurcast/JDA)
3. During phase out: to ensure forecast phase out as per depletion of the inventory.

• Pivotal role working within S&OP cycle, facilitating the creation a robust demand forecast at SKU level across the operating horizon, by working closely with commercial and supply chain contacts.

Requirements:

• University degree Bachelor or equivalent, supply chain major and/or MSc / MBA would be an advantage.
• Certificates (preferred): APICS/CPIM
• Proven capability in Demand Planning management in life science industry with at least 5 years’ experience (experience in Pharmaceuticals or Fast Moving Consumer Goods industries is preferable)
• Experience in Demand Planning and Sales and Operations Planning within a manufacturing environment.
• A good track record of work within Supply Chain or Commercial functions
• In-depth understanding of and/or experience in supply chain management and systems
• Have experienced to run/facilitate Sales & Operations Planning
• Extensive knowhow in SAP APO and MS Excel are a must - analytics and mass data processing.
• Excellent analytical capabilities to interpret information and reports
• Attention to detail and high level of accuracy
• Ability to manage complexity whilst being comfortable with ambiguity
• Proficient in English
• Excellent communication skills, influencing skills.
• Excellent in business partnering
• Effective negotiator with excellent presentation skills (oral and written)

Objectives of the Position

Responsible for end-to-end Procurement activities within Surface Logistics categories in ASEAN countries (Singapore, Malaysia, India, Thailand, Vietnam and Philippines).

Develop, implement, and monitor the strategy of regional, high complexity category and working closely with internal Business Partners (iBP).

The Logistics Categories covered are Packaged/Bulk Transportation, Warehouse, Forwarding Service, Customs breakage, and Value-Added service.

Main Tasks:

Plan to Strategy (P2S)

Co-develop and implement procurement strategies for logistics services, to achieve operational excellence, optimal cost, and terms, for internal Business Partners, including production and logistics sites in the Country.

Included activities:

• Work closely with the other Regional Category Buyer and Head of Logistics Procurement, to develop procurement strategies for logistics services, and ensure that specific needs and circumstances of internal Business Partners in the country are incorporated in hub, regional and global strategies.
• Develop a thorough understanding of the business objectives and needs of the internal Business Partners with regards to logistics services.
• Build up insights and expertise in the domestic market for logistics services and understand developments and trends.
• Regularly analyze procurement conditions for logistics services and initiate sourcing activities for supply alternatives to ensure optimized pricing and reduce risks.
• Implement strategies, if applicable in close alignment with the Head of Logistics Procurement, by defining strategic measures, regularly monitoring the implementation status, and taking corrective actions or updating the strategy if necessary.
• Support Supply Chain Management in the development of logistics concepts, e.g. for new production sites or businesses, by providing information on supply markets for logistics services and estimates for commercial terms
• Review best practices in other regions or hubs and proactively initiate projects in the Country to create value, for BASF including but not limited to sustainability and value chain projects.

Source to Contract (S2C)

Independently prepare and conduct negotiations with suppliers of logistics services in Country, according to the defined strategies, and in accordance with procurement guidelines, to achieve optimal terms at the required level of supply security for local production and logistics sites.

Included activities:

• Communicate with internal Business Partners, regional and local BU (Business Unit) Account Managers and other relevant parties to ensure that demand forecasts and business needs are up to date.
• Work with internal Business Partners to harmonize specifications and decrease complexity.
• Prepare and execute tenders and negotiations in close cooperation with the Regional Category Manager and internal Business Partners
• Involve relevant departments like Supply Chain Management, EHS/TDS (Transportation Distribution Safety), Legal, Finance etc. in an early stage to achieve alignment on desired results.
• Implement local contracts by informing all stakeholders of the negotiation result, monitoring adherence to contract terms, and taking corrective actions if necessary.
• Ensure that required information is updated in all relevant information systems (e.g. ERP, contract database, savings database, etc.)

Operational Procurement (P2P)

Support Supply Chain Management / Logistics to ensure that logistics services are provided timely and with the expected quality and to achieve operational excellence by working closely with internal Business Partners, the Procurement Service Platform (PSP), suppliers and other relevant internal and external parties.

• Ensure that relevant systems are updated with required information regarding logistics services.
• Drive operational excellence with the support of the PSP by making use of procurement automation tools like outline agreements to minimize manual work.
• Support Supply Chain Management / Logistics in the handling of issues and claims with suppliers and affected internal Business Partners, escalate issues if required, and ensure that the performance of suppliers is considered during future negotiations and tenders.

Supplier Relationship Management

Actively manage the portfolio of suppliers for logistics services in Country, strengthen partnership with key suppliers, and continuously manage supplier performance.

• Manage approval of new suppliers based on general and country-specific requirements by aligning with internal Business Partners, EHS, Supply Chain and other relevant internal and external parties
• Pro-actively build up new suppliers in line with relevant category strategies to enable them to meet BASF’s standards and requirements (e.g. WSA, RSA) in future, ensure reliable supply at competitive prices and manage supply and price risks
• Address sustainability topics to protect BASF’s reputation and reduce business risks from non-compliance with environmental, social or governance (ESG) standards
• Regularly evaluate or support Supply Chain Management / Logistics, respectively, in the evaluation of the supplier performance based on suitable KPIs for delivery, quality and compliance to internal and external regulations based on available information sources (NCM, feedback from internal Business Partners, etc.), document the results of the performance evaluation and implement countermeasures if necessary.
• Delist suppliers after alignment with Head of Logistic Procurement, internal Business Partners and other relevant internal or external parties if the supplier performance is unsatisfactory and an improvement.

Compliance and Processes

Ensure that all procurement activities compliant with relevant policies, procedures and documented properly to achieve excellent and consistent quality of work results, avoid compliance issues, and allow for traceability of actions.

Included activities:

• Get familiarized with all relevant policies and procedures (e.g. Procurement Guideline BASF Group, company procedures, BASF Code of Conduct, trade controls, etc.) and ensure that all procurement activities are executed accordingly.
• Document relevant steps in accordance with applicable guidelines.
• Actively seek opportunities for continuous improvement to increase operational excellence and improve documentation of processes.
• Support the optimum use of procurement tools and systems.

Requirements:

• Minimum bachelor’s degree, majored in Business Administration, Logistics / Supply chain Management / Engineering or other related field.
• Minimum 7 years work experience in procurement of logistics services, supply chain management or similar areas
• Knowledge in procurement processes and systems (SAP R/3), buying guidelines or project experience is a great benefit.
• Strong analytical skills and have a strategic mindset, combined with a commercial approach.
• Excellent stakeholder management, communication & presentation skills.
• Experience in the chemical industry would be a plus.

Responsibilities:

• Developing and executing strategic plans to elevate airfreight operations, ensuring alignment with company-wide objectives.
• Supervising day-to-day airfreight import and export operations, ensuring adherence to regulatory requirements and industry standards.
• Driving operational efficiency and cost-effectiveness through process optimization initiatives.
• Cultivating and nurturing strong client relationships to meet their airfreight needs and promptly address any concerns.
• Tracking and reporting on electronic Air Waybill (E-AWB), FWB/FHL, and operational automation KPIs.
• Working cross-functionally to develop and execute a robust pricing strategy.

Requirements:

• Minimum of 5 years of experience in air freight operations, with at least 2 years in a supervisory or managerial role.
• Demonstrated track record of successfully managing airfreight import and export operations, ensuring compliance with regulations and industry standards.
• Experience in developing and implementing strategic plans to enhance operational efficiency and achieve business objectives.
• Proven ability to lead and motivate a team, fostering a collaborative and high-performance work environment.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Engaging with customers to address inquiries, concerns, and requests promptly and accurately. Providing information and assistance on quotations and operational matters in a timely manner to uphold excellent customer service standards
• Handling inquiries, preparing quotations, and facilitating shipment activations, including cross-trade shipments
• Coordinating with customers for their incoming, outgoing, and cross-trade shipments, ensuring smooth logistics operations.
• Completing all required documentation accurately and on time, maintaining meticulous records to support efficient logistics operations.
• Handling customer issues promptly and effectively, taking appropriate actions to prevent recurrence. Escalating complex issues to relevant stakeholders as needed.
• Ensuring accurate data entry and reporting, maintaining up-to-date records to support decision-making and performance analysis.

Requirements:

• Minimum of 2 years of relevant experience in a similar role.
• Good working attitude with a positive customer-centric mindset.
• Ability to work under pressure in a fast-paced environment, with a willingness to adapt to changing priorities.
• Basic experience in sea/air shipment procedures is desirable.
• Strong interpersonal and communication skills, with the ability to work collaboratively in a team environment.
• Capable of working independently with minimal supervision, demonstrating initiative and accountability.
• Willingness to commit to overtime when required to meet business needs.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.