Total 22 environmental officer job vacancies in Singapore

Job Description

Officer will be involved in Control Room (Group Compliance) functions listed below: -

1. Provide research clearances for Research Department (against research blackout list)

2. Maintain greylists and blackout lists in the PIP System

3. Process staff's trade applications

4. Handle staff's general enquiries relating to Staff Trading Policy & Chinese Walls & Conflict Management Policy

5. Perform user acceptance testings for new PIP System

6. Must be a fast learner.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Job Description

• Client Service Officer (CSO) within the team covering institutional investors active in public markets i.e. asset managers, hedge funds and family offices who trade actively in public markets.

• Support the public markets team RMs in client KYC documentation, account opening and onboarding.

• Assist RMs in fixed deposit (FD) matters such as placements, rollovers, withdrawals.

• Lead the client account maintenance processes, including change of account mandates, multi-currency account (MCA) currency opt-ins, fee debiting, fee waivers, entity/account name changes and account closure procedures

• Be in charge of payments and transactional matters – including RFI queries, manual exceptions, agent bank queries, GIRO rejections.

• Assist RMs in account retagging and data cleanup and maintenance

• Any other adhoc tasks / projects assigned by the RMs/team from time to time on revenue data collation, events, sales, marketing, etc

• Support a smoother end to end journey for customers from onboarding to settlement of trades by working closely with product teams and support units.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Job Description

Principal Responsibilities (What does the job do?)

1. Perform document checks on Instruction (i.e., Board Resolution, Structured Form) for change of account signatories.

2. Conduct ID&V (identification & Verification) where EWSS (Enterprise-Wide Surveillance System) screening is performed for new directors and/or new-to-bank signatory.

3. Create customer profile records for new signers in core banking systems

4. Compare & identify required changes for account signatories

5. Ensure account signatories details and account operating requirements are properly maintained and updated.

6. Ensure all tasks assigned are carried out in accordance with the operating and compliance procedures.

7. Participate in department’s initiatives (process improvements, system enhancements etc.) e.g., Work across business and technology lines and functions to define, analyze and lead improvements to business processes and procedures in line with best practice, regulatory and legal compliance.

8. Ensure all requests are processed within the agreed service-level agreement (SLA)

9. Coordinate and follow up discrepancy items with relevant parties promptly and escalate any exceptions to supervisor.

10. Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor at once.

11. Attending to email & phone enquiries from BUs (Business Unit) and other teams

12. Handle internal customer complaint tactfully and ensure responsive problem solving for enquiries from branches and other units / parties.

13. Stakeholder Management with Regional Ops and Product Team, Risk & Control

14. Accept any ad-hoc duties when assigned

Requirements (Key Experience & Skills)

1. Bachelor’s Degree in any field

2. Relevant experience in operational controls & pre-checks capability in a Corporate Bank settings

3. Proficient in MS (Microsoft) Office Applications

4. Have a strong control and process management mindset, constantly paying attention to details and have ability to perform deep-dive investigation

5. Ability to exercise sound judgement on transaction monitoring and escalation of red flags

6. Strong domain knowledge and work experience on corporate banking and associated process life cycles

7. Passionate on driving changes and possess a can-do attitude in face of challenges

8. Flexibility and ability to multi-task and take on diverse types of roles and activities at the same time in a fast-paced environment.

9. Able to effectively manage time and prioritize tasks and responsibilities

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Support $SGD/FCY Fixed Deposit:

1. Job scope:

1.1 Customer: Treasury & Market/Wealth/Treasures/Mass Market/IBG on the Foreign Currency/S$Fixed Deposit/SRS FD (for both SGD & FCY),

1.2 Others: Archival of documents as part of the BAU activities.

2. Duties:

2.1 Processing of related transaction to ensure correctness and completeness in their bookings in Maker function.

3. Key Accountability

3.1 Good working attitudes (Accuracy, Efficiency and Effectiveness)

3.2 A good team player

3.3 Customer oriented – Able to communicate/handle internal customers on the day-to-day BAU process

4. Required experience:

4.1 Working experience in a banking environment (preferred but not a must)

4.2 Basic knowledge of excel, word document

4.3 Able to work in a fast pace environment, multi-tasking and able to take stress

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Due to nature of client demographics (branch located within heartland areas)

we require Chinese speaking candidates.

JOB DESCRIPTION

• Attend to walk-in customers

• Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)

• Assist in customers' enquiries and ensure Bank’s service delivery standards are met in achieving total customer satisfaction

• Prospect and introduce customers to the Bank's products and services

• Educate and migrate customers towards our digital platform

• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback /escalation/complaint

- Ability to understand issues and appropriately escalate to Management in a timely fashion

- Ensure compliance with all regulatory requirements

- Contributes to self and team effort by accomplishing related results

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

The technology Department enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group Technology department, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

1. Perform technical verification checks on customers’ income documents to process customers’ unsecured facilities creation or maintenance in Bank’s operating systems

2. Toggle between different systems to perform pre-processing and data entries for customer’s unsecured facilities creation

3. Lead/Participate the team in providing ideas/initiatives in digitalization of processes and automation improvement

4. Identify operational risks and implement measures to address/mitigate the risk

5. Ensure all requests are processed within specified Service standards – timely and accurately

6. Manage operational issues and provide timely escalations to management team

7. Review & update system reports on daily, weekly, and monthly basis

8. Challenge status quo and execute changes in an effective manner

9. Data-driven and structured in using data to perform analyses

10. Provide insights through data visualization and presentations to deliver productivity gains – identifying root cause and problem statements to solutions

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Job Scope

1. To support and drive Bank’s Generative AI initiatives in improving Contact Centre operations, employee journey and overall customer experience.

2. Ensure smooth delivery of Contact Centre system enhancements in Corporate Banking (such as CRM and telephony) and fixes through comprehensive testing.

3. Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release.

4. Strong ownership of assigned projects and ensure tasks are completed to meet project timeline.

5. After office hours and weekend/PH work are expected to support releases during off-peak hours.

Requirements

1. Diploma or Bachelor’s Degree in Computer, IT, Engineering or Business equivalent.

2. Good understanding in Software Development Lifecycle (SDLC) and AI.

3. Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc

4. Experience in Agile Project Management and Customer Service is preferred.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

1. Deliver personalized service over the telephone to customers on Housing loan, car loan and auto loan on their services enquiries in an effective and efficient manner.

2. Review customer existing home loan package and advice accordingly on the various option available

3. To protect home loan portfolio by managing customer expectation on loan repricing package offered

4. To respond and follow up on customers’ request promptly and accurately

5. Identify cross-sell opportunities during customer interaction

6. Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Key Accountabilities & Responsibilities

1.Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.

2.Perform proper follow up to ensure resolution within SLA.

3.Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.

4. Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation.

5.Provide support on IDEAL forms enquiries/clarifications/rejections.

6.Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.

7.Any other tasks/duties that may be assigned.

8. Handle internal hotline to support Relationship Managers/Assistant Relationship Managers & Branches

Requirements:

Must have at least 1 year customer service experience in banking industry

Core/Technical Competencies

1.Ability to multi-task and work independently.

2.Excellent written and communication skills.

3.Innovative and creative in problem solving with strong analytical skills.

4.Ability to take ownership of tasks, with positive work attitude.

5.Strong knowledge of corporate products and services

6.Proficient in MS Office (Word, PowerPoint & Excel)

1. Process daily Open Account Trade (OAT) transactions

2. Process invoices and financings to customers in accordance to the agreed service standards

3. Process settlement of principal loans and interest

4. Perform escalations and follow up on overdue invoices

5. To adhere to risk and control guidelines / policies, processes / procedures established in Standard Operating Procedure (SOP)

6. Support and assist in adhoc projects / requests to improve work processes

Working hours (Have to work weekend as it is on rotating shift)

8.30am – 8.30pm, on 5-day work week

with rotating shifts, Mondays to Sundays and public holidays.

1. Maintaining a positive, empathetic, and professional attitude toward customers.

2. Responding promptly to customer inquiries on general and transactional enquiries

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer requests.

5. Customer outreach to encourage the use of digital services.

6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

7. Collaborate with stakeholders to resolve all customer queries and requests.

8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.

9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery

10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

(Prefer candidates who can review Chinese marketing collaterals)

Job description

1. Handling staff notes reservation to meet customer demand

2. Supporting Banking notes reservation for corporate clients

3. Obtaining cost quotations, arranging logistics arrangement and preparing marketing assets

4. Managing communications, delivery, and testing for CNY and Queue campaigns

5. Assisting the manager with other assigned tasks as needed

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

· Attend to walk-in customers

· Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)

· Assist in customers’ enquiries and ensure Bank’s service delivery standards are met in achieving total customer satisfaction

· Prospect and introduce customers to the Bank’s products and services

· Educate and migrate customers towards our digital platform

· Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint

· Ability to understand issues and appropriately escalate to Management in a timely fashion

· Ensure compliance with all regulatory requirements

· Contributes to self and team effort by accomplishing related results

-Communicate in Mandarin with Chinese Speaking Clients

1. Job Purpose

To deliver outstanding and professional service to Bank’s Wealth segment customers who visit Bank’s Centres (MBFC, Ngee Ann City, Siglap) for their banking needs.

To ensure a seamless and differentiated customer journey for our Wealth customers with the intent to deepen customer relationship and business sustainability.

2. Key Accountabilities

• First Touch (Face of Bank) to receive and welcome customers.

• Digital Advocate to educate customers to bank digitally

• Drives Service Excellence focusing on customer satisfaction-

customer wait time, problem resolution, customer feedback and error

rates.

• Provides one-stop banking experience in relation to non-cash related banking services -account opening/servicing request, application processing, Digi-banking and cards related request

etc.

• Collaborates with team members and working partners for problem resolution.

· *Staff will be assigned to a main centre but subject to relief other bank branch Centre when the need

· Lively/Bubbly

· Keen to learn

· Digitally Savvy

· Provide service with a smile

· Customer service experience or are customer facing would be preferred

Job responsibilities

· Provide robust support for E2E processing of Fixed Income Products, including Note Issuance

· Responsible for E2E processing, smooth completion and settlement of the daily operations for Bonds/Repos.

· Prepare and authorise payment and delivery instructions for MT2XX and MT5XX swift messages.

· Perform validation for all Bond/Repo trades against source documents in Murex &/or Front Arena system

· Execute pre-settlement confirmation with counterparties

· Liaise with the respective local T&M branches, CBG, WMO or Common Depository on fixing or settlement, where necessary

· Perform month-end bond holdings reconciliation between Murex and Custodians/Common Depository

· Ensure compliance to general banking/statutory requirements and requirements of both internal & regulators compliance

· Provide robust support and consistently high service levels for all stakeholders/clients

· Engage with managers to contribute ideas and solutions on risk management area

· Involve in data and business analytics to support business growth.

· Leverage data analytics and support data driven operating model i.e. Value map to drive pre-defined outcomes

· Establish collaboration across different support units and T&M business by Managing through journey

· Participate in UAT on ad hoc basis for system enhancement and Business project.

· Provide support during Singapore holidays for other currency transactions.

Requirements:

· At least 3-5 years of relevant experience in Treasury Operations

· Strong domain knowledge and work experience on Treasury products and associated process life cycle

· Strong risk and control mindset on settlement process flow.

· Ability to debug problem caused by hardware, operating system software, application programs, or network failure

· Team player with a positive attitude to motivate team members towards meeting and achieving goals.

· Knowledge on market and industry requirements for securities settlement and issuance of Debt Securities Instruments (New Issue) including Repo transactions

· Familiarity with other derivative product(s) that may be embedded in the Notes structure(s)

· Knowledge on Swift Messages format and creation

· Experience in handling corporate action event during Securities products life cycle.

Role: PMO

Job Level: 7 or more years of relevant experience (L3/L4)

Job Description

Job Objectives

Project Management Office is responsible for leading teams to deliver quarterly releases that span across multiple business units. The BAU & QR PMO role is required to assist PFS Bank and PFS Cards stream leads with the development and implementation Quarterly Releases (QR), including release plans, policies and solutions and contribute to issue resolution and escalation, research, analysis activities and planning and monitoring activities.

The primary responsibility includes monitoring QR schedule, budget, prepare and publish tracking reports, liaising with key stakeholders across business and technology.

Key Responsibilities

Budget Management:

• Responsible for manage overall QR Budget across different Business Segments
• Communicate Budget timeline to corresponding parties and stakeholders (T&O’s, BCM, Business)
• Receive submission from BCM, update and submit Boat & Annual Spend template to GTO Finance
• Attends budget meetings
• Track each QR ensure within the budget aligning to the capacity in each Tech stream

Process Adherence:

• Demonstrate transparency in the process and pipeline planning of quarterly releases
• Coordinate release activities across cross-functional teams, Business, Business Change Management and Retail operations in successfully driving release strategy and roadmap
• Continuously committed in improving Change Request processes within portfolio

Stakeholder Management:

• Work hand in hand with Business Change Managers to manage Biz stakeholders and relationships e.g. escalation, expectation, conflict, scope changes, etc.
• Ensure teams work in a collaborative environment

Risk and Issue Management:

• Manage QR risk, work through escalations, governance and related issues.

QR Governance:

• Timely accurate completion of adherence to methodology process and artefacts
• Effectively partnership with Technology and the Business to manage risk and audit
• Ensure alignment between Business and Technology for all CR pipeline by managing both parties
• Timely escalation of arising issues beyond control for early mitigation
• Support functional business analyst to support each Release plan and Change review
• Ensure CR Inventory is up to date (daily basis)

QR Reporting:

· Monitor, track and report on the status of Change Requests deliverables to ensure time, cost and quality metrics are in line with approved plans.

· Report on status and financials throughout the lifecycle to all stakeholders. Update QR decks for RCAB, GRM and PB-T&O

· Manage, monitor and maintain quarterly billing and reporting

· Attend cadence meetings e.g RCAB, pre-GRM to ensure management awareness of current QR status; highlight items that requires management attention

Interns:

• Work with HR to bring in intern via the intake process
• Provide training and guidance to interns during their internship ensure their contribution to QR process
• Regular feedback to intern and school for their coaching and training

Qualifications and Skills Required

· Seven or more years of IT experience, with sensitivity and commitment to business problem solving

· Five or more years of BU or BU-facing experience, managing relationships and building high performing teams

· Demonstrated experience and ability in successfully utilizing "soft skills" or "people skills"

· Business Domain knowledge in Retail Banking consumer products such as

Core Banking, Digital Banking, Deposits, Mortgage, Cards.

· Ability to lead and motivate others; demonstrating empathy and knowledge of personality types and appropriate management techniques

· Good understanding of current and emerging technologies and how other enterprises are employing them to drive digital business

· Exceptional verbal and written communication skills; expertise in setting and managing customer expectations

· Distinctive blend of business, IT, financial and communication skills, as this is a highly visible position with substantial impact

· Effective influencing and negotiating skills in an environment where this role may not directly control resources

· Strong knowledge and understanding of business needs, with the ability to establish rapport and maintain a high level of customer trust and confidence.

Education

· Bachelor's degree in computer science, engineering or similar domain

· Related professional/technical qualification

Job responsibilities

· Provide robust support for E2E processing of Fixed Income Products, including Note Issuance

· Responsible for E2E processing, smooth completion and settlement of the daily operations for Bonds/Repos.

· Prepare and authorise payment and delivery instructions for MT2XX and MT5XX swift messages.

· Perform validation for all Bond/Repo trades against source documents in Murex &/or Front Arena system

· Execute pre-settlement confirmation with counterparties

· Liaise with the respective local T&M branches, CBG, WMO or Common Depository on fixing or settlement, where necessary

· Perform month-end bond holdings reconciliation between Murex and Custodians/Common Depository

· Ensure compliance to general banking/statutory requirements and requirements of both internal & regulators compliance

· Provide robust support and consistently high service levels for all stakeholders/clients

· Engage with managers to contribute ideas and solutions on risk management area

· Involve in data and business analytics to support business growth.

· Leverage data analytics and support data driven operating model i.e. Value map to drive pre-defined outcomes

· Establish collaboration across different support units and T&M business by Managing through journey

· Participate in UAT on ad hoc basis for system enhancement and Business project.

· Provide support during Singapore holidays for other currency transactions.

Requirements:

· At least 3-5 years of relevant experience in Treasury Operations

· Strong domain knowledge and work experience on Treasury products and associated process life cycle

· Strong risk and control mindset on settlement process flow.

· Ability to debug problem caused by hardware, operating system software, application programs, or network failure

· Team player with a positive attitude to motivate team members towards meeting and achieving goals.

· Knowledge on market and industry requirements for securities settlement and issuance of Debt Securities Instruments (New Issue) including Repo transactions

· Familiarity with other derivative product(s) that may be embedded in the Notes structure(s)

· Knowledge on Swift Messages format and creation

Experience in handling corporate action event during Securities products life cycle.

Customer Service Specialist

1. Maintaining a positive, empathetic, and professional attitude toward customers.

2. Responding promptly to customer inquiries on general and transactional enquiries.

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer requests.

5. Customer outreach to encourage the use of digital services.

6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

7. Collaborate with stakeholders to resolve all customer queries and requests.

8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.

9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery

10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Work Location: East

Responsibilities

1. Perform technical verification checks on customers income documents and Process customer’s credit cards and unsecured loans account creation or maintenance in Bank’s operating systems

2. Toggle between different systems to perform pre-processing and data entries into various

3. Update reports on daily, weekly and monthly basis

4. Handle internal/external enquiries

5. Exceptional handling on cases unable to be processed by robotic tool

6. Conduct root cause analysis and engage Support team to resolve robotics’ tool issues

7. Manage ad-hoc project assigned by Team Manager

8. Escalate any discrepancy / deviation to the Team Manager

9. Assist Team Manager with various systems’ testing and prepare go-live documentation (e.g. Standard Operating Procedure)

Requirements

1. Min. 2 year of experience in financial institutions, with Credit operations or knowledge would be an added advantage

2. Proficient in Microsoft office 365 i.e. Excel

3. Ability to multi-tasking and manage different activities

4. Good team player

Work Location: East

Responsibilities

• Manage Cheque Processing Vendor to ensure optimal performance and improvement of existing processes

• Monitor service levels performance against critical measures set in service contract

• Review monthly invoices billed by vendor

• Oversee Change Controls and Special Requests to manage changes in the outsourced environment with the respective subject matter experts or control functions in the bank.

• Review processes and identify areas for improvement, risk and control.

• Perform operational issue / incident / escalation management of cheque/courier-related matters and identify root cause(s) and implement preventive measures.

• Prepare and facilitate audits by internal, external or regulatory audit functions.

• Provide operational support to Business Units for new initiatives.

• Manage Business Continuity Planning (BCP) for outsourced-related matters

• Support Data Loss Prevention (DLP) implementations in the outsourced area

• Perform and support site visits with site visit SMEs and control functions

• Ensure control gaps are addressed with timely and appropriate action plans by the vendor

Requirements

• Strong leadership skills with sound, analytical and decision making abilities

• Excellent inter-personal and communication skills in dealing with all levels of staff and external parties

• Strong people-relations and influencing skills

• Demonstrate critical thinking: ability to suggest improvements and identify risks

• Strong Service orientation and professional work attitude: ability to prioritize, and manage internal clients’ expectations

• Domain knowledge in courier services or cheque processes will be an added advantage

Job Description

1. To attend, handle and assist all customer enquiries coming through various customer service channels on loan related matters including loan retention and assist in making outbound calls when required.

2. To review customer's home loan package , offer options for their considerations.

3. To respond and follow up customer's queries promptly

Responsibilities

• Manage Cheque Processing Vendor to ensure optimal performance and improvement of existing processes

• Monitor service levels performance against critical measures set in service contract

• Review monthly invoices billed by vendor

• Oversee Change Controls and Special Requests to manage changes in the outsourced environment with the respective subject matter experts or control functions in the bank.

• Review processes and identify areas for improvement, risk and control.

• Perform operational issue / incident / escalation management of cheque/courier-related matters and identify root cause(s) and implement preventive measures.

• Prepare and facilitate audits by internal, external or regulatory audit functions.

• Provide operational support to Business Units for new initiatives.

• Manage Business Continuity Planning (BCP) for outsourced-related matters

• Support Data Loss Prevention (DLP) implementations in the outsourced area

• Perform and support site visits with site visit SMEs and control functions

• Ensure control gaps are addressed with timely and appropriate action plans by the vendor

Requirements

• Strong leadership skills with sound, analytical and decision making abilities

• Excellent inter-personal and communication skills in dealing with all levels of staff and external parties

• Strong people-relations and influencing skills

• Demonstrate critical thinking: ability to suggest improvements and identify risks

• Strong Service orientation and professional work attitude: ability to prioritize, and manage internal clients’ expectations

• Domain knowledge in courier services or cheque processes will be an added advantage