Total 20 sales specialist job vacancies in Singapore

Experiential Marketing Specialist – APAC (Contract)

Location: Singapore

Contract Duration: 12 Months

We are looking for an experienced and passionate Experiential Marketer to lead event marketing initiatives across the APAC region. This dynamic role includes managing in-person, hybrid, and virtual events, fostering cross-functional collaboration, and showcasing innovative solutions in event execution. The position requires up to 50% travel.

Responsibilities:

• Execute virtual, hybrid, and in-person events with internal and external stakeholders.

• Maintain relationships with regional stakeholders to align with global event strategies.

• Innovate and enhance event experiences with cutting-edge technologies.

• Ensure compliance by managing suppliers, legal documents, and procurement.

• Conduct site inspections and attend events across the region.

Requirements:

• ~10 years in event management with a strong understanding of APAC regional specifics.

• Expertise in event and CRM platforms such as SplashThat, Salesforce, and Zoom.

• Exceptional communication, project management, and stakeholder engagement skills.

We regret to inform that only shortlisted candidates will be notified/contacted.

EA Reg No: R22109791, Timothy Teo

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

A leading tech company is hiring a contract-based Internal Audit (IA) Specialist to support its internal audit team. The role involves executing internal audit projects, assessing and remediating identified issues, and collaborating on risk assessments and audit planning.

Key Responsibilities

• Support the Internal Audit team with project execution, tracking and evaluating previously identified issues, and managing status updates. Work may involve tasks agreed upon between the company and the contract worker.
• Assist IA management with updating risk assessments, drafting audit plans, and identifying audit program elements for testing, subject to company approval.
• Conduct walkthroughs with key business process owners to understand end-to-end processes, identify design gaps, and assess the effectiveness of policies, procedures, and controls.
• Assist in designing audit programs, including risk and control activities, and develop or refine testing plans based on identified risks, for company review and approval.
• Perform sample testing to evaluate the operational effectiveness of key controls, including gathering required documentation and relevant system extracts (e.g., transactions, accounts) for fieldwork.

Requirements

• Expertise in Internal Audit, specifically in areas such as cyber risk, forensics, security architecture, application security, data privacy, cloud security, regulatory compliance, treasury, and finance transformation.

This role is ideal for a skilled internal auditor with experience in specialized areas, looking to contribute to a dynamic team within a leading tech company.

Responsibilities:

• Engage and coordinate with internal and external stakeholders on network infrastructure projects.
• Lead continuous improvement projects.
• Review and update forward and reverse logistics process flows and documentation.
• Engage with team members to build and report KPIs/metrics on a monthly basis.
• Support vendor onboarding, invoice validation and unblock any account payables.
• Coordinate with sourcing and procurement on new purchase orders, validate the accuracy against bill-of-materials/requirements.
• Support new vendor transition and implementation in existing operations.

Minimum Qualifications:

• Engage and coordinate with internal and external stakeholders on network infrastructure projects.
• Lead continuous improvement projects.
• Review and update forward and reverse logistics process flows and documentation.
• Engage with team members to build and report KPIs/metrics on a monthly basis.
• Support vendor onboarding, invoice validation and unblock any account payables.
• Coordinate with sourcing and procurement on new purchase orders, validate the accuracy against bill-of-materials/requirements.
• Support new vendor transition and implementation in existing operations.

Preferred Qualifications:

• Bachelor's degree or higher
• Project or program management experience
• Data analytics experience, hands-on knowledge of SQL
• Knowledge of budgeting & forecasting
• 4-6 years of experience

We regret to inform that only shortlisted candidates will be notified / contacted.

Job Reference: Benjamin Cheow 542637

EA Registration No: R24122914

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Job Description & Requirements:

We are a global leader in the athletic footwear and apparel industry, seeking a highly skilled Product Operations Specialist to join our APAC team. In this role, you will support the FlexPLM product, a Product Lifecycle Management tool critical to our product management processes. This role offers the opportunity to collaborate with cross-functional teams, train users, and manage product operations within a dynamic environment.

Position Summary:

As the Product Operations Specialist for PLM, you will be part of the Product Management team, reporting to the Digital Product Manager. You will be responsible for supporting and managing FlexPLM, playing a key role in troubleshooting, user management, and providing training to both internal teams and external vendor users. The ideal candidate will have experience with FlexPLM or similar product lifecycle tools and be based in Singapore, with the flexibility to travel 20% of the time to manufacturers in the APAC region.

Key Responsibilities

• Lead bug and issue resolution for FlexPLM users in Asia, including both internal employees and external vendors.
• Manage and communicate progress of issue resolution to business teams.
• Set up new users and ensure they have the necessary security roles and access.
• Become an expert on FlexPLM, understanding the business processes and functionalities of each.
• Conduct training sessions for new users and provide ongoing support to experienced users.
• Update training materials as new features and enhancements are introduced to the platforms.
• Travel to manufacturing sites in the APAC region (up to 20%) to conduct training and provide on-site support during busy seasons.

Requirements:

• Must be based in Singapore to provide timely support to users in the APAC timezone.
• Minimum 5 years of experience working in a global organization.
• Experience with FlexPLM or other product lifecycle management tools (e.g., Enovia, Centric, Lectra Fashion PLM, Teamcenter, Propel, Arena PLM, Open BOM) is required.
• Prior experience in the retail or apparel/footwear industry.
• Strong communication skills and ability to manage cross-functional relationships.
• Willingness to travel for scheduled training and support.

We regret to inform that only shortlisted candidates will be notified / contacted.

Job Reference: Garey Gan 543288

EA Registration No.: R2414837, Garey Gan Chia Wen

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Job Summary

We are looking for a skilled and organised Project Management Office (PMO) Specialist with strong background in Project finance management and resource management for a global MNC. In this role, you will be responsible for providing support, coordination, and oversight to ensure the successful execution of projects.

Key Responsibilities

• Provide governance and oversight across the project portfolio to ensure compliance with standards and processes.
• Prepare regular project status reports to monitor metrics, progress, performance, and risks, including business case reviews and project readiness assessments.
• Track resource capacity, utilization, and associated financial costs across teams and projects.
• Analyze trends, identify risks, and provide actionable insights to key stakeholders through timely reports.

Key Qualifications

• Established a proven track record with 3-7 years of experience in Project Management Office (PMO) with hands on experience with project/portfolio governance encompassing project planning, risk management, reporting, resource management and financial management.
• Highly proficient in Excel and PowerPoint, with the ability to create reporting templates and charts tailored to business requirements.
• Possesses a thorough understanding of the complete project management lifecycle.
• Strong communication and presentation skills with a high level of confidence.
• Friendly demeanour with proficient interpersonal skills, especially in managing relationships with senior stakeholders.
• Advocates a team-centric approach, fostering collaboration and mutual support within the team.
• Diligent, Detail-oriented with a commitment to delivering high-quality work, displaying a near-perfectionist mindset.
• Work-focused, serious, and dedicated to accomplishing tasks.
• Demonstrates a sense of ownership and a straightforward approach.

We regret to inform that only shortlisted candidates will be notified / contacted.

EA Registration No.: YAP MEI ZHEN , R24122125

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Position: Social Marketing Specialist

Duration: Fixed term, until 29 April 2025

We are seeking a Social Marketing Specialist to manage our official social media handles and deliver impactful, creative social media campaigns. This role requires collaboration with various product marketing teams and the ability to lead social media agencies to build campaigns for key products. You will be responsible for tracking social media performance and managing user sentiment across platforms.

Key Responsibilities:

• Manage and elevate social media content.
• Collaborate with marketing teams to create programs that drive business results.
• Lead agencies to execute social campaigns with creativity and innovation.
• Track social performance and monitor brand health in the social landscape.
• Work with global teams on user sentiment management and social listening.

Job Requirements:

• Experience: 3+ years in social media management, digital marketing, or a related field.
• Expertise: Strong knowledge of social media platforms, tools, and best practices (e.g., YouTube, Twitter, Instagram).
• Campaign Management: Proven track record of developing and leading social media campaigns that drive business outcomes.
• Analytical Skills: Experience with social media analytics tools to track performance and optimize content strategies.
• Collaboration: Strong interpersonal skills with experience working cross-functionally across teams and regions.
• Agency Leadership: Ability to lead and coordinate with external social media agencies.
• Crisis Management: Experience in managing user sentiment, including handling negative feedback and crisis situations.
• Global Experience: Experience working in a global or regional role, understanding market nuances (especially in Japan, a plus).

We regret to inform that only shortlisted candidates will be notified/contacted.

EA Reg No: R22109791, Timothy Teo

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Job Title: Channel Sales Manager (APAC)

Location: Singapore (Onsite)

Contract Type: 8-Month Contract (Parental Leave Cover)

Job Summary:

A leading global technology company is seeking a Channel Sales Manager to drive the adoption of its B2B products in the APAC region. This role focuses on building and managing relationships with partners, particularly in Singapore, Australia/NZ, and Japan. The successful candidate will support regional strategy implementation and work closely with partners to expand market reach.

Key Responsibilities:

• Drive reseller activation and regional strategy implementation for B2B products.

• Collaborate with partners to maintain and grow their customer base.

• Manage business plans, partner relationships, and go-to-market activities.

• Analyze and report on key business metrics, leading regular business reviews.

• Work with cross-functional teams, including sales, engineering, and customer success.

Requirements:

• 10+ years of experience in SaaS business development.

• Proven ability to work across geographies and with diverse partner ecosystems.

• Experience in both strategic planning and operational execution.

• Strong problem-solving, analytical, and program management skills.

We regret to inform that only shortlisted candidates will be notified/contacted.

EA Reg No: R22109791, Timothy Teo

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Marketing Automation Specialist (Salesforce Marketing Cloud)

Location: Singapore

Employment Type: 12-month Contract

Overview:

A Marketing Automation Specialist is needed to support a centralized marketing automation team. This role focuses on setting up and executing email campaigns, managing lists, and providing support for campaign tracking and troubleshooting.

Key Responsibilities:

• Design and execute email marketing campaigns using Salesforce Marketing Cloud.

• Work with marketing teams to create targeted campaigns and build audience lists.

• Assist in tracking and reporting on campaign performance.

• Address technical issues, including basic HTML troubleshooting when required.

Requirements:

• At least 3 years of hands-on experience with Salesforce Marketing Cloud.

• Strong understanding of digital marketing principles.

• Ability to troubleshoot basic HTML issues.

We regret to inform that only shortlisted candidates will be notified.

Job Reference: Timothy Teo 539602

EA Reg No: R22109791, Timothy Teo

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Job Overview:

We are looking for a Sales Support Specialist to manage event logistics and provide administrative support for the sales team. This role involves coordinating weekly events, tracking merchandise, managing POs, and ensuring effective communication with both customers and partners.

Responsibilities:

• Event Planning & Coordination: Manage 1-2 on-site events weekly, ensuring everything from venue setup to execution runs smoothly.
• Vendor & PO Management: Raise and track POs, ensuring compliance and timely delivery of services.
• Customer Interaction: Support the team in engaging with customers and partners during sales activities.
• Administrative Support: Handle logistics, administrative paperwork, and adhoc support as needed.

Qualifications:

• 2-3 years of experience in event management or sales support.
• Strong communication and organizational skills.
• Self-starter with the ability to work independently and as part of a team.

What We Offer:

• Exposure to a leading technology company.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.

We regret to inform that only shortlisted candidates will be notified / contacted.

EA Reg No: R22109791, Timothy Teo

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Introduction to the role:

Our Client a MNC tech giant is looking for a Solution Specialist.

Key Responsibilities:

• Evangelize Intel based solution proposition with the right audiences / stakeholders.
• Line of sight to initiatives and intersects with Intel in the region, trusted advisors.
• Key connect for Organisation and Intel across all segments, leadership levels and executives.

Qualifications:

• At least 5 years of working experience with a minimum of 2 years in a pre-sales position in Cloud Solutions in a vendor such as AWS, GCP etc or from in a System Integrator environment. Azure experience would be an added advantage.
• Prior Linux exposure would be an added advantage.

We regret to inform that only shortlisted candidates will be notified / contacted.

Job Reference: Kenneth Kwok 539636

EA Registration No: Kwok Yi Zhi Kenneth, R22109533

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Major Financial Institution is seeking a Client Enablement Support Specialist to support their client onboarding practices.

Responsibilities of the Candidate:

• Review onboarding requirements and revise/advise for the best options/solutions (on Tech side) for client onboarding
• Communication with business, sales, traders, end clients, vendors regularly for client onboarding asks, follow-up and status updates
• Liaise with various parties for coordinating system setup and overseeing entire onboarding process running smoothly
• Running client testing internally and externally before promoting system/client changes to production environment
• Review priorities and MAPS CE capacity on a regular basis to partner with business for client onboarding asks/tweaks/projects
• Contribute to operational excellence space by having an open mindset to come up with better solutions for daily operations, client onboarding workflow and improve our day-to-day live

Requirements:

• Provable track-record in the client onboarding space
• A sound understanding of the FIX protocol
• A solid background in UNIX and LINUX; experience with scripting languages (Bash, Perl, Python) preferred
• Good knowledge of, and experience with, change management processes and following Agile practices
• Good Communication Skills with client driven mindset with good coordination skills and showing the willingness to work with various people internally, externally for onboarding client, resolving their needs and deliver results for business growth (on Technical Space)
• Ideally holding Technology related University degree with similar experience in support high pressure/high demand and multi-tasking working environment
• Good command of spoken and written English as the day-to-day communication media is in English with most of internal business users, Tech partners, Operations partners, external client (Tech space) and various external vendors to get things done
• The successful candidate should be able to coordinate work in addition to client onboarding related planning. Well organized communicating with various teams/stakeholders and be adaptive and be flexible in coming up solutions with a good mindset of risk management and being a result-oriented partner

We regret to inform that only shortlisted candidates will be notified / contacted.

Job Reference: Siobhan 542723

EA Registration No.: R24121038, Siobhan Jane Covey

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Introduction to the role:

The High Priority Escalations Team focuses on strategically investigating, enforcing and coordinating response for the most important issues on our Family of Apps. The Team designs and implements immediate and mid-term mitigation plans to implement policies and leverage operational expertise. We respond to real-time crises, identify and evaluate emerging risks, conduct risk-related investigations and assess what we could be doing to best benefit our communities.

The team is responsible for understanding, communicating and mitigating new, emerging and highly ambiguous operational risks. The team has deep understanding of the systems across tools, products, policies, processes, which allows us to design and deploy a diverse set of short-term and systemic mitigation strategies to accurately respond to risk across platforms, domains, policy and regions, in close collaboration with cross functional teams. The team is at the forefront of managing crises, elections, and other unknown or fringe issues that occur on our platforms. This is an exciting opportunity to help drive impact and strengthen user trust on our family of apps.

The team is at the forefront of managing crises, elections, and other unknown or fringe issues that occur on our platforms, deals with High priority escalations on Organic and Paid content. This includes sensitive PR fires, election related risks and supporting company priorities on new product launches. The escalations in our workflow are generally with high leadership visibility and require deep investigations and collaboration with different teams like Engineering, Policy, Legal, Product and Ops. 2024 is also a year of high priority Elections (including US 2024 and India Elections) and my team plays an important role in election risk mitigation efforts.

Responsibilities

• Review and investigate high priority escalations across the company’s family of apps and respond to sensitive inquiries
• Address sensitive content and ads issues, including but not limited to content relating to offensive images and writings, offensive or derogatory language, or other offensive or controversial material including graphic videos or images
• Interpret and enforce terms of service (including but not limited to Community Standards, Advertiser & Commerce Policies and Product specific guidelines)
• Be comfortable using various internal tools for escalations management and ensure tooling gaps are surfaced appropriately
• Adapt to changing requirements and scope on escalations and prioritize requests effectively
• Solve problems on the company’s family of apps and propose creative solutions in high pressure escalations, ambiguous scenarios and work with a sense of urgency
• Showcase grace under pressure and ensure effective and timely communication with multiple internal stakeholders including but not limited to Public Policy, Core Policy, Legal, Sales, Product and Engineering
• 24/7 team which requires on call shifts including rotational weekends and after-hours work
• Understand the Escalations ecosystem and leverage different teams for their primary expertise as required
• Proactively and independently gather, analyze and utilize relevant data and escalation trends to develop improvements to the overall escalation process and provide recommendations for process, policy and product improvements
• Ensure seamless collaboration with the Global team and partner cross functional teams

Minimum Qualifications

• Operational Experience: 5+ years of operations experience in Escalations Management, Risk Management, Consulting or a similar role
• Thought leadership: Strategic thinker with proven track record of transforming operations to enhance customer experience through innovation and continuous improvement
• Communication: Demonstrated experience building relationships and influencing across functional boundaries and/or globally
• Demonstrated experience making judgments under tight deadlines and competing priorities

Preferred Qualifications

• 3+ years in an Investigations role, Trust & Safety or Online Operations for a tech company
• Bachelor's or advanced degree in business, philosophy, policy, information systems, journalism, legal, Government entities or equivalent
• Experience with analytical tools (like Excel or SQL) to drive analytics and operational decision making
• Expertise managing projects or programs across time zones with multiple stakeholders

We regret to inform that only shortlisted candidates will be contacted.

EA Reference: R22104900 Chloe Zheng Qimei

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

The Global Response Org is a vital part of the organisation’s commitment to user and business safety on its platforms. This organization focuses on safeguarding the billions of users across its family of apps from harmful content, malicious actors, and detrimental behaviours. By leveraging cutting-edge technology and collaborating with cross-functional teams worldwide, the Global Response Org plays a crucial role in creating and upholding a secure and positive environment for the global community. In this organization, you will have the opportunity to make a meaningful impact by promoting integrity and fostering trust among users, businesses, and partners alike.

As a member of this team, your role will involve responding to real-time crises while also proactively recognizing and assessing emerging risks. You will perform risk-related investigations and consider ways to better support our communities through improved strategies and practices. Leveraging your comprehensive knowledge of the systems, including tools, products, policies, and processes, you will collaborate closely with cross-functional teams to implement tailored mitigation plans addressing various operational risks across platforms, domains, policies, and regions. This role places you at the center of managing crises, elections, and unconventional issues arising on our platforms, ensuring the continued safety and well-being of our user communities.

Day to day:

• 60% supporting escalation, labelling exercise
• 20% cascading and supporting anything about outsourcing activity – quality control, quality review from vendor side.
• 20% solutioning support, insights from working on enforcement, partnering with other team members to revise the solutions to address the issues on hand. Working and managing with cross-functional teams

Responsibilities -

• Serve as an expert to interpret and enforce terms of service. (including but not limited to Community Standards, Advertiser & Commerce Policies and Product specific guidelines)
• Investigate and resolve emerging risks that are reported on products, such as requests for account support and potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material across organic, ads and commerce.
• Gather, analyze and utilize data from escalations and content/ad reviews to develop improvements for the overall escalation process, policies, products, and generate operational insights for the supported community
• Showcase grace under pressure and ensure effective and timely collaboration with multiple internal stakeholders including but not limited to Public Policy, Core Policy, Legal, Sales, Product and Engineering
• Adapt to changing requirements and prioritize escalation requests effectively
• Liaise closely with our vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions.
• Work as part of a 24/7 global team, including the potential for on-call shifts during weekends/after-hours when needed.
• Mandatory Thai language requirement to use a combination of language and market specific geopolitical knowledge, deep understanding of cultural, language nuances and minority communities, to capture signals and insights to enforce and solve complex risk and operational issues within the region.

Minimum Qualifications -

• 2+ years of experience in Trust & Safety or Online Operations for a tech Company, consulting, operations or similar roles
• Strategic thinking with a proven track record of enhancing customer experience through innovation and continuous improvement
• Strong communication skills and ability to build relationships and influence stakeholders across functional boundaries and globally
• Ability to work with graphic and objectionable content coupled with a broad understanding of the Community Standards
• Ability to make judgments under tight deadlines and competing priorities
• Proficiency/ Basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics, reporting and operational decision-making

We regret to inform that only shortlisted candidates will be contacted.

EA Reference: R22104900 Chloe Zheng Qimei

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Job Description & Requirements

We have an exciting opportunity on engagement with a leading financial institution customer.

Key Accountabilities:

• Market Data usage and contracts renewal review.
• Negotiation with vendors on contractual terms and fees
• Relationship management with vendors for contractual aspects and follow-up.
• Stakeholders and Vendor management.

Experience Qualificaitons:

• Ability to deal with business stakeholders.
• Data management experience and understanding of data management frameworks are strong added values.
• Demonstrated ability to show initiative and work collaboratively as part of a small team.
• Experience in large financial services institutions
• Knowledge of Market Data vendor services/ products and contractual aspects.

We regret to inform that only shortlisted candidates will be notified / contacted.

Job Reference: Alfa Agahari 542372

EA Registration No.: R22110376, Blassius Alfa Putra Agahari

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

ROLE

The Internal Communication Specialist is responsible for building and enhancing the brand and business within the Global Markets Technology team. This role offers a unique opportunity to play a pivotal role in shaping communication strategies that drive engagement and collaboration.

What You’ll Be Doing (ie. Job Duties):

• Provide leadership and oversight by setting communications directions, strategy, and operating model within the Global Markets Technology team
• Identify, maintain and optimize communication channels to facilitate effective country, regional and global communication delivery across the team
• Support leadership team in crafting key messages and presentations for internal events and initiatives.
• Execute program-level reporting on all communications-supported projects, programs & initiatives and maintain visibility to key dates, decisions, milestones, and issues
• Develop formats, methods and styles to communicate impactful operational status updates to key stakeholders across the organization
• Measure the success of communications using insights and analytics and adjust approach to meet organizational objectives

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• Proven experience in internal communications, demonstrating breadth and depth of experience across the corporate communications practice.
• Experience in financial services and/or technology in a global and multicultural organization is advantageous.
• Experience working with Fixed Income Clearing Corporation (FICC) and Trading data

Skills:

• Able to distill business data into a compelling communications narrative to drive business decisions
• Proven ability to craft compelling narratives and create visually appealing presentations and decks
• Passion for fostering a positive and inclusive workplace culture.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with cross-functional teams.

We regret to inform that only shortlisted candidates will be contacted.

EA Registration No.: R2412220 , Yeow Yijun

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Introduction to the role:

Our mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Responsibilities

· Bring operational excellence to a team that handles a large volume of requests from law enforcement, and ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines.

· Review, analyze and process high volumes of incoming requests from law enforcement authorities and governments in the Region, as business need arises, with high quality, speed, and accuracy.

· Record and clearly articulate operational decisions ensuring compliance in line with policies and procedures.

· Implement high-quality and efficient processes and practices for maintaining and exceeding productivity and quality service level agreements.

· Willing and able to maturely work with sensitive issues that may include graphic content which may be considered offensive or disturbing.

Minimum Qualification

· Fluency in English is required. Additional language is a plus.

· Excellent verbal and written communication skills

· Strong attention to detail to ensure quality of work.

· Self-starter requiring minimal direction.

· Proven ability to analyze information to assess threat and risk.

· Proven ability to make effective decisions independently using good judgement and rationale.

· BA/BS degree and 2+ years of relevant operational experience.

· Experience prioritizing multiple functions and tasks while managing work time without compromising quality.

· General knowledge of the intersection of legal guidance, policy and free speech on the Internet (note that this is not a practicing attorney role).

· Knowledge of social media suite of products.

· Experience working independently and using good judgment.

· Experience with various computer systems, Internet technology and software.

· Focus on the APAC region.

We regret to inform that only shortlisted candidates will be notified / contacted.

For more information you can email Kenneth Kwok in our Singapore office on [email protected] quoting Job Reference Kenneth Kwok 541095

Job Reference: Kenneth Kwok 541095

EA Registration No: Kwok Yi Zhi Kenneth, R22109533

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Introduction to the role:

Within Global Response Operations, Regional team’s goal is to reduce bad experiences for people—including businesses and advertisers. We analyze global, local, and language-based trends and nuances and collaborate with other teams to make changes that help people form stronger, more meaningful connections using our platforms.

Market Specialists work collaboratively to create a safe environment for both users and businesses from their respective country. They do this by using their deep and current understanding of social, political and historic events impacting the community they support. You will work with the Pacific Islands markets team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues. You will be part of a data-driven analysis culture and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them.

This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material. I.e. child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.

On a typical day, a Market Specialist would:

· perform expert review on content and ads (including graphic content) against a set of guidelines called the Community Standards.

· In the unlikely event that the continuity of our business or elements of our business are at risk, a Market Specialist will be requested to support with the moderation of additional content (incl. content that may be graphic and objectionable)

· analyse data that comes out of such content or ad reviews and transform information into valuable operational insights for the community they support.

· identify opportunities to improve the efficiency or effectiveness of the support provided to users/businesses based on their analyses.

· identify local insights and engage with a host of teams to create a safer environment for users from the community they support.

· provide regular enforcement feedback to our vendors who moderate content on an everyday basis.

· collaborate cross market and cross org to understand impact of potential changes (e.g. product or policy changes) on wider community.

· understand, identify, and mitigate risks toward users & businesses on-platform.

· develop and share subject matter expertise across a range of abusive user behaviors and account integrity challenges at a global level.

Minimum Qualifications:

· Bachelors degree and/or masters or equivalent experience

· 1+ years of professional experience within the operations, policy, consulting, project management or analytics environment

· Strategic thinker with strong analytical and creative problem-solving skills

· Ability to work with graphic and objectionable content.

· Fluency in Tok Pisin will be required to translate and appreciate language nuances on our platform

We regret to inform that only shortlisted candidates will be notified / contacted.

For more information you can email Kenneth Kwok in our Singapore office on [email protected] quoting Job Reference Kenneth Kwok 541102.

Job Reference: Kenneth Kwok 541102

EA Registration No: Kwok Yi Zhi Kenneth, R22109533

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

We are looking for a high-calibre data experts to be a part of a fast-growing tech organization, working within a team that provides world-class and innovative solutions to support the ever-growing demands in the industry.

What’s in it for you:

Exposure to understanding and dealing with the analytics requirements from various business units, hands-on analysis of the various data systems, and an opportunity to work on large datasets in order to uncover valuable business insights.

You Should Have the Following Qualifications or Traits:

• 5+ years in data analysis & data management
• Expert proficiency in any of the visualization tools (Tableau preferred)
• Strong SQL Query writing skills and knowledge of database concepts
• Good understanding of end-to-end business intelligence solutions
• Exposure / Knowledge on Big Data Environment (Hadoop etc) is a plus
• Exposure / Knowledge on Cloud technologies is a plus
• Python programming exposure, or any programing exposure is a plus
• Excellent communication & problem-solving skills
• Ability to adapt to a dynamic, value driven, and self-motivated team culture

We regret to inform that only shortlisted candidates will be notified / contacted.

Job Reference: Shawn540719

EA Registration No: R23117230, Shawn Wee Wern Joon

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

We are seeking a dynamic and organized individual to join our Telco Team as an Operations Support Specialist. This role will play a pivotal part in maintaining smooth operations within the telecommunications department by managing invoices, handling escalations, and assisting with key projects. The ideal candidate will bring a strong attention to detail, effective communication skills, and a proactive approach to problem-solving.

Key Responsibilities:

1. Invoice Payments Management:

Timely processing and approval of vendor invoices.

Verification of invoice accuracy and compliance with contract terms.

Coordination with the Finance team to ensure timely payment to vendors.

2. Line Operations:

Conduct regular line audits to identify discrepancies, anomalies, or non-compliance in mobile line data.

Collaborate with the IT and Telecom teams to resolve audit findings and ensure data accuracy.

Implement improvements to audit processes to enhance efficiency and accuracy.

3. Telco Request Management:

Receive and manage telecom service requests through task management systems.

Ensure requests are assigned, tracked, and resolved within defined SLAs.

Collaborate with various stakeholders to fulfill service requests promptly.

4. User Escalations:

Act as a point of contact for users experiencing issues or escalations related to telecom services.

Investigate and resolve user concerns in a timely and customer-focused manner.

Escalate complex issues to appropriate teams for resolution.

5. Process Improvement & Project Support

Process Analysis: Analyzing existing processes to identify areas for improvement, inefficiencies, and bottlenecks.

Recommendations: Developing and proposing process improvement recommendations, including changes to workflows, procedures, and systems.

Project Support: Assisting project managers and teams in various project-related tasks, such as data analysis, documentation, and coordination.

Qualifications:
2-3 years experience

Bachelor's degree in Business, Telecommunications, or a related field (or equivalent work experience).
Proven experience in operations support, invoice management, and project coordination within the telecommunications or related industry.
Strong analytical skills with the ability to gather and interpret data for informed decision-making.
Excellent communication skills, both written and verbal, to effectively interact with internal teams and external vendors.
Detail-oriented and highly organized, capable of managing multiple tasks and priorities simultaneously.
Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools.
Self-motivated and proactive with a problem-solving mindset to address operational challenges and escalations.
Ability to work collaboratively in a cross-functional team environment.

We regret to inform that only shortlisted candidates will be notified / contacted.

For more information you can email Rashpal Singh in our Singapore office on [email protected] quoting Job Reference Rashpal Singh 540563.

Job Reference: Rashpal Singh 540563

EA Registration No: Rashpal Singh, R23112174

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Introduction to the role:

The High Priority Escalations Team focuses on strategically investigating, enforcing and coordinating response for the most important issues on our Family of Apps. The Team designs and implements immediate and mid-term mitigation plans to implement policies and leverage operational expertise. We respond to real-time crises, identify and evaluate emerging risks, conduct risk-related investigations and assess what we could be doing to best benefit our communities.

The team is responsible for understanding, communicating and mitigating new, emerging and highly ambiguous operational risks. The team has deep understanding of the systems across tools, products, policies, processes, which allows us to design and deploy a diverse set of short-term and systemic mitigation strategies to accurately respond to risk across platforms, domains, policy and regions, in close collaboration with cross functional teams. The team is at the forefront of managing crises, elections, and other unknown or fringe issues that occur on our platforms. This is an exciting opportunity to help drive impact and strengthen user trust on our family of apps.

The team is at the forefront of managing crises, elections, and other unknown or fringe issues that occur on our platforms; deals with High priority escalations on Organic and Paid content. This includes sensitive PR fires, election related risks and supporting company priorities on new product launches. The escalations in our workflow are generally with high leadership visibility and require deep investigations and collaboration with different teams like Engineering, Policy, Legal, Product and Ops. 2024 is also a year of high priority Elections (including US 2024 and India Elections) and my team plays an important role in election risk mitigation efforts.

Responsibilities

• Review and investigate high priority escalations across the company’s family of apps and respond to sensitive inquiries
• Address sensitive content and ads issues, including but not limited to content relating to offensive images and writings, offensive or derogatory language, or other offensive or controversial material including graphic videos or images
• Interpret and enforce terms of service (including but not limited to Community Standards, Advertiser & Commerce Policies and Product specific guidelines)
• Be comfortable using various internal tools for escalations management and ensure tooling gaps are surfaced appropriately
• Adapt to changing requirements and scope on escalations and prioritize requests effectively
• Solve problems on the company’s family of apps and propose creative solutions in high pressure escalations, ambiguous scenarios and work with a sense of urgency
• Showcase grace under pressure and ensure effective and timely communication with multiple internal stakeholders including but not limited to Public Policy, Core Policy, Legal, Sales, Product and Engineering
• 24/7 team which requires on call shifts including rotational weekends and after-hours work
• Understand the Escalations ecosystem and leverage different teams for their primary expertise as required
• Proactively and independently gather, analyze and utilize relevant data and escalation trends to develop improvements to the overall escalation process and provide recommendations for process, policy and product improvements
• Ensure seamless collaboration with the Global team and partner cross functional teams

Minimum Qualifications

• Operational Experience: 5+ years of operations experience in Escalations Management, Risk Management, Consulting or a similar role
• Thought leadership: Strategic thinker with proven track record of transforming operations to enhance customer experience through innovation and continuous improvement
• Communication: Demonstrated experience building relationships and influencing across functional boundaries and/or globally
• Demonstrated experience making judgments under tight deadlines and competing priorities

Preferred Qualifications

• 3+ years in an Investigations role, Trust & Safety or Online Operations for a tech company
• Bachelor's or advanced degree in business, philosophy, policy, information systems, journalism, legal, Government entities or equivalent
• Experience with analytical tools (like Excel or SQL) to drive analytics and operational decision making
• Expertise managing projects or programs across time zones with multiple stakeholders

We regret to inform that only selected candidates will be contacted.

Job Reference: R22104900 Chloe Zheng Qimei

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544