Total 77 support analyst job vacancies in Singapore

Job Description

Responsibilities :

• To manage Production issues by responding in a timely manner in accordance with the Service Level Agreement with the Business.
• Business users communications.
• To enhance existing support processes to maintain/improve service level quality.
• Weekend support if any urgent issue or deployment issue.

Skills Required

• Microsoft .Net development skills.
• MS-SQL development skills.
• Debugging and troubleshooting.
• L2/L3 support skills.
• Proactive and able to work independently and under pressure.
• With a keen interest in providing high service quality.

EA Number: 11C4879

Job Description

Responisbilities

• Managing and coordinating project activities, ensuring that project goals are achieved within the given timeline and budget.
• Develop project plans, identify project risks, and manage project resources.
• Communicating with stakeholders, and ensuring that project deliverables meet quality standards.
• Proficiency in Business Operation Management and Program Project Management, and Supply Chain - Demand Management.
• Develop and manage project plans, timelines, and budgets.
• Identify and manage project risks and issues.
• Coordinate project activities and resources to ensure project goals are achieved.
• Monitor project progress and communicate project status to stakeholders.
• Ensure project deliverables meet quality standards.

EA Number: 11C4879

· Managing M365 end user support and experience for business requirements

· Supporting and managing Intune enrollement at windows devices level

· Supporting and managing Intune enrollement Apple devices level

· Installing the Applications, Softwares like Zscaler on End user devices

· Troubleshooting issues related to intunes at enduser device level

· Troubleshooting issues related to M365 products at device level and User end

· Contacting L3 support team for any issue with finding at device level

· Traveling to the clients location and Working on Client Premises is mandatory.

· Preparing SOP documents for regular activities and changes.

· Exposure on SDM tools like SCCM,Tanium, End Point Central, KACE is an Additional Advantage.

· Working on Banking Infrastructure Environment is an Additional Advantage.

· Knowledge on Sricpting for SCCM for software deployment

· Providing basic training in M365 product ranges to existing Helpdesk at client side.

• Job Type : Short term contract / Freelance
• Duration 15th Aug 2024 to 23rd of Aug 24 ( 9 days )
• Mode of Work : Work from office

· Looking for a Desktop Support Engineer to provide technical assistance to remotely. Hands on experience in troubleshoot Desktop/ Laptop OS (Mac) and office and other application software.

· Installation and configure Windows &MAC Workstations

· Knowledge of Different versions of Windows & Mac OS X

· Install and configure Office application with other Line of Business Applications on Windows & MAC

· Hands-on experience with MAC OS and Knowledge in Windows 10/11 OS environments is added advantage

· Knowledge on File vault Encryption / Decryption

· Diagnoses and resolving software and hardware incidents, including operating systems (MAC) and across a range of application software on the client machine (Office applications, Outlook, Teams, OneDrive etc.)

· Mobile device management, configure outlook, teams, Microsoft Authenticator etc. (iPhone, iPad, Android , Surface etc.)

· Basic knowledge on Office365 services, Active Directory, and user login methods

· Knowledge on JAMF application push and deployment for workstations

· Walking customers through installing applications and computer peripherals

· Guide users with simple, step-by-step instructions

· Conduct remote troubleshooting

· OS and Application support, ticket handling on INC, SR

· Good to have ticketing tool knowledge – SNOW, JIRA, etc.

· Test alternative pathways until you resolve an issue

· Customize desktop applications to meet user needs

· Record technical issues and solutions in logs

· Help create technical documentation and manuals

· Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role

· Knowledge on Office application like Word/Excel/ PowerPoint/ outlook / Teams

· Working knowledge of office automation products and computer peripherals, like printers and scanners

· Provide technical assistance and support issues related desktop support, Teams Conferencing support,

· VIP user coordination and support

· Professionalism when resolving service delivery and client issues in a timely manner

· Identifying and escalating business and technical challenges as appropriate and in a timely manner

· Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are always kept up to date.

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore

About the role and your skillset:

• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands, SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

EA License Number : 11C4879

• Experience in one or more of the following: Python/Java.
• Very good analytical and problem-solving skills with good understanding of technical risks emerging out of architecture decisions.
• Experience with developing applications and setting up automations in a Linux environment, with sound knowledge of algorithms, data structures, complexity analysis and software design.
• Development skills with experience in real time, distributed and highly secured environments.
• Experience with developing test cases and ensuring appropriate test coverage through unit and automated testing.
• Experience with CI/CD pipelines and release strategies

About the role:

Perform L1 Helpdesk Support work consisting of the following scope of work:

• Monitor/reply email/phone, log tickets and manage L1 helpdesk.
• Perform L1 investigation for problem report and provide resolution.
• Route to L2 or other parties for issues that cannot be resolved by L1.
• Coordinate with L2 and other teams for resolution.
• Prepare and generate reports required for helpdesk reporting (eg. user login, number of tickets log, CVEs, alerts, SR etc).
• Monitor system (batch jobs, server utilization, system alerts etc).
• Support system patches by doing sanity testing after patches.

Your background:

• Strong written and verbal communication skills for email and phone support.
• Experience with ticketing systems for efficient handling of support requests.
• Ability to diagnose and resolve Level 1 technical issues promptly.:
• Skill in escalating complex issues to Level 2 support and collaborating with other teams.
• Proficiency in generating and analyzing helpdesk-related reports.
• Knowledge of system monitoring tools to identify and address potential issues.
• Experience supporting system patching processes and conducting sanity testing.
• Strong customer service orientation and ability to provide user support effectively.
• Ability to adapt to changing priorities and prioritize tasks efficiently.
• Proficiency in documenting support processes and resolutions accurately.

Additional Desired Skills:

• Knowledge of ITIL framework, specific software/systems, or cybersecurity principles.

EA License Number : 11C4879

Job Description

• 3 Years of relevant experience in billing role; good and strong communication skills, self-motivated, analytical skills and independent and skilled in MS Excel, SFDC, Oracle and Siebel.
• Knowledgeable in Oracle, SFDC, and Siebel. Accounting exp will be considered too.
• Billing queries, addressing to the team to process files to issue credit memos more on the billing side.
• Customer facing role, IT and Sales billing related; addressing all billing inquiries from customers.
• Customer facing role, support in audit; 60% of the job to verify and answering quotes, billing, back office.

EA License No: 11C4879

About your role and background:

Should be seasoned functional analyst professionals with 8 - 10 years plus experience. it's critical that they have experience handling multiple initiatives concurrently and understanding.

• Employ tools and techniques to gather business and user requirements against project objectives. Analyse and assess the value of the requirements and, in this context, make proposals on future business processes and architecture;
• Assist with facilitation to identify and map needs;
• Employ a range of tools and techniques to map “As-Is” and “To-Be” business processes referencing current processes and potential or agreed target industry solutions;
• Experience of Lean Analysis on processes will be good.
• Evaluate requirements against the current state and target state and identify what is necessary to make the transition;
• Ensure that activities within the project are mapped to ensure that they are delivered effectively and work in partnership with technology teams to translate into technology solutions;
• Identify potential consequences of a change, estimate what needs to be modified to implement the change and scope changes within the overall project design;
• Ensure that business needs and solutions are delivered according to the level of quality set out in business specifications;
• Develop an auditable requirements traceability matrix ;
• Engage with strategy to ensure business functions, workflows and processes contribute to target operating model.
• Experience of Core Banking, cyber risk, AI OCR, CRM transformation will be great.
• Proficiency in English and Mandrain as will be required to interact with chinese counterparties.

EA License Number : 11C4879

Responsibilities

• Billing - Monitor and ensure that the monthly billing is complete and accurate.
• Analyze and perform billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place
• Process manual invoices/credit memos and order quotes as requested·
• Review Invoices and conducts variance analysis, with sign off required
• Coordinate monthly invoice run to ensure accurate and timely customer billings
• Manage the Customers’ Cases in SFDC (ECM) timely and accurate manner to meet all internal SLAs.
• Assist in month end close related tasks.
• Assist in Audits & SOX controls
• Works closely with cross functional organizations to respond to customer inquiries and resolve potential customer billing issues
• Resolve and track billing issues as they ariseworking with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)
• Acts as First Line Support for approval requests and deal inquiries
• Project Management - Participate on UATs, projects and ad hoc assignments as needed
• Implement and document processes and procedures required by SOX
• Provide input into the on-going development and support of billing systems, processes, and policies System Operational Support
• Drives delivery of continuous process improvement initiatives and implement best practices to achieve operational efficiencies
• Assist in the training and coaching

Qualifications

• Bachelor's degree required
• 3+ years’ experience preferred
• Ability to work independently and self-motivated
• Strong analytical data mindset
• Good communication (both spoken and written) and interpersonal skills
• Proficient in Excel and PowerPoint

EA License Number : 11C4879

Responsibilities

• Perform customer credit check. Establish and maintain appropriate credit lines for new and existing customers in accordance with company’s credit policy.
• Proactively contact customers for prompt collection and timely resolution of aged receivables
• Follow Collection Guideline on those customers with aged debt, reduce outstanding aged accounts receivable balances by working in conjunctions with Billing team, Sales, CSM, and Legal
• Responsible for customers open balances collections, trial balance reconciliations, unapplied payments & unapplied credit memos reconciliation.
• Have the capability to review and release customer credit holds with independent decision.
• Timely resolve customer receivable issues, inquiries, disputes, and/or claims
• Partner with Cash Application team in our global back office to ensure properly application of customer’s receipt.
• Partner with Customer Master team in our global back office to ensure timely set up and update of customer master.
• Understand the Bad Debt Provision and prepare the monthly report.
• Prepare credit and collection reports and ensure meeting KPIs.
• Actively involved in projects/system enhancement and any other ad hoc duties as and when assigned.

Qualifications

• 1-3 years’ experience in Finance required (Associated), 3 Years plus experience for Analyst.
• Bachelor's degree preferred.
• Excel skill, eg, Pivot, Vlookup, Formulas
• Strong Communication Skill – Verbally and in written.

EA License Number : 11C4879

About the role:

This position requires a minimum of 3+ years of experience in supporting or developing application.

Main responsibilities:

• Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Readressing the issue towards L3 application or infrastructure teams.
• Supervise and monitor daily and monthly jobs.
• Handle user request by working closely with project, infrastructure and production teams
• Process and issue daily, weekly and monthly reporting on data and tickets
• Able to work in shifting schedules (ASIA and EMEA)

Your background:

• Possesses strong analytical, logical and problem solving skills
• Technical background around industry leading DevOps tooling.
• Excellent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.
• Strong perseverance, diligence towards attaining goals and effective time management
• Self-motivated, flexible and an excellent team player
• Understanding and respect of cultural diversity
• Ability to multi-task and work independently with minimal supervision
• Understand concepts of IT Production environment and deployment process/piplines.
• Good hands on experience in following technologies:

1. Jenkins, Maven, Nuget, SonarQube, Jira and Nexus
2. Versioning control systems: Git , AzureDevOps|TFS and SVN
3. SQL scripting (SQL Server or Oracle are preferred)
4. JIRA platform experience

• Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)

Nice to Have

• Experience working in the financial industry or a similarly regulated environment.
• Additional certification in ITIL, sybersecurity
• Programing or scripting slikkls for automation purpose.

Other Professional Skills and Mind-set

• Strong communication (written, and verbal) in English is a must.
• Proactive style of working, organizational skills.
• Strong analytical and problem solving skills.
• Ability to multi-task and work independently with minimal supervision.
• Team player mindset.
• Understanding and respect of cultural diversity.

EA License Number : 11C4879

Qualifications and Profile

Education Bachelor or better – Computer Science or related field, couped with relevant industry certification, will be advange.

This position requires a minimum of 3+ years of experience in supporting or developing applications.

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background around industry leading DevOps tooling.

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process/piplines.

- Good hands on experience in following technologies

• Jenkins, Maven, Nuget, SonarQube, Jira and Nexus
• Versioning control systems: Git , AzureDevOps|TFS and SVN
• SQL scripting (SQL Server or Oracle are preferred)
• JIRA platform experience

- Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

About the role:

• Monitor and ensure margin settlements
• Process and settle cash and non-cash collaterals in an accurate and timely manner
• Monitor clients’ and affiliates exposure and process margin calls in a timely manner before settlement cut-off
• Liaise with clients and internal business partners to resolve issue
• Identify anomalies and ensure complete and timely issue resolution
• Perform management reporting
• Participate in technology enhancement initiatives and projects
• Maintain strong relationships with clients and internal business partners
• Handle regulatory and audit requests

Your background

• Strong experience in one or more of the following areas: Exchange Traded Derivatives, Fixed Income, OTC Derivatives and Prime Financing
• Prior experience in Collateral Management is an advantage
• Strong communication skills, risk and control mindset and leadership skills
• Independent and motivated to excel
• Experience in institutional client service
• Experience in handling regulatory and audit requests
• Experience in handling complex margin dispute and issue resolution

EA License Number : 11C4879

About your role:

• To provide quality day-to-day L2 Production support for Java/Web-based application.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases, adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level quality.

Your Background

1. Linux; Unix Shell Scripting: Proficiency in Linux operating system.
   Strong knowledge of Unix Shell Scripting for system administration and automation tasks.
2. SQL (MYSQL/MSSQL): Expertise in SQL databases, including MYSQL and MSSQL.
   Ability to write complex queries and optimize database performance.
3. Java/Web-based: Extensive hands-on experience in Java programming.
   Proficiency in web-based application development using Java technologies.
4. OpenShift/Docker :Familiarity with containerization technologies such as OpenShift and Docker.
   Ability to implement and manage containerized solutions for deployment and scalability.
5. Proven experience as an Application Developer or similar role.
   

EA License Number : 11C4879

Requirements

• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with committment
• Candidates must have good experiences in SQL and at least basic experiences in Linux.

Preferred Skills

Intermediate knowledge and hands on experiences in SQL and Linux

Skills :

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work.

1. Shift TimingMorning shift 6am to 3pm
   General shift 9am to 6pm.
   Afternoon shift 2pm to 11pm
   Night shift 10pm to 7am.
   
2. Need to support including night shift, weekends and public holidays

Core technical competency required :-

• Linux; Unix Shell Scripting
• SQL (MYSQL/MSSQL)
• Java/Web-based
• OpenShift/Docker

Role and Responsibility :-

• To provide quality day-to-day L2 Production support for Java/Web-based application.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases, adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level quality.

At least 2 years working in an L2 Application Support Environment.

• Experience in application implementation projects in financial institutions would be advantageous.
• Strong analytical and problem-solving skills.
• Ability to perform impact analysis in a structured manner.
• Good verbal written communication skills.
• Proactive and able to work independently and under pressure.
• With a keen interest in providing high service quality and familiar with the demand of 24x7 support environment.

Work hours is normal working hours, but candidate must be able to stay longer based on the issues. Must be able to work weekends if there are any production releases or any failures over the weekend jobs.

About the role:

• Re-engineer end-to-end processes, analyze, and review operational solutions.
• Conduct requirement gathering workshops, review, and document requirement artifacts.
• Review functional specifications and process-defined documents.
• Coordinate and ensures UAT test plans and test case are executed within UAT schedule.
• Provide post-production support, review production issues, and track them to closure.
• Troubleshoot reported issues and coordinate across teams (stakeholders, developers, infrastructure teams) to resolve them.
• Manage projects and monitor timelines.
• Collaborate closely with regional and country teams to ensure timely project delivery and issue resolution.
• Create user stories in JIRA for tracking until completion.
• Attend project stand-up meetings to discuss project status.

Your background:

• Minimum 5-7 years of experience in systems development and/or business process improvement initiatives, preferably with project lifecycle experience in the Financial Services Industry, specifically in Consumer Banking Operations and Corporate Banking Operations.
• A hands-on team player who can see the big picture, possesses a can-do attitude, and can handle ambiguity in a fast-paced environment.
• Strong interpersonal, coordination, and planning skills.
• Technical knowledge in web services, application development (Java), HTML/Angular-based UI, and role-based access matrix.
• Proficiency in English and Chinese is required, with additional proficiency in Cantonese considered advantageous for interacting with Chinese clients.

EA License Number : 11C4879

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background (basic/intermediate knowledge of databases, application servers and programming languages)

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Possesses strong written and verbal communication skills in English.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Additional certification in ITIL, sybersecurity

- Programing or scripting slikkls for automation purpose.

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

Job Description:
Global Collateral Operations provide collateral management support for Global Markets business to mitigate counterparty credit risk from transactions with our clients and counterparties based in APAC. The team covers range of products including Exchange Traded Derivatives, Fixed Income, OTC Derivatives and Prime Financing. The primary responsibility is to both issue and fulfill margin calls in a timely manner, up to and including settlement using the appropriate checks and controls to ensure the bank is correctly collateralized at all times. It is also the team's responsibility to assist clients with their enquiries while escalating any issues impairing the ability to ensure accurate collateralization to key stakeholders including risk, business and technology.

Responsibilities:
- Monitor and ensure margin settlements
- Process and settle cash and non-cash collaterals in an accurate and timely manner
- Monitor clients’ and affiliates exposure and process margin calls in a timely manner before settlement cut-off
- Liaise with clients and internal business partners to resolve issues
- Identify anomalies and ensure complete and timely issue resolution
- Perform management reporting
- Participate in technology enhancement initiatives and projects
- Maintain strong relationships with clients and internal business partners
- Handle regulatory and audit requests

Requirements:
"- Strong experience in one or more of the following areas: Exchange Traded Derivatives, Fixed Income, OTC Derivatives and Prime Financing
- Prior experience in Collateral Management is an advantage
- Strong communication skills, risk and control mindset and leadership skills
- Independent and motivated to excel
- Experience in institutional client service
- Experience in handling regulatory and audit requests
- Experience in handling complex margin dispute and issue resolution

Additional Desired Candidate Qulitities:

∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
∙ Excels in working among diverse viewpoints to determine the best path forward
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore

Responsibilities:

1. Drive analytic projects for all pillars of the banks treasury and markets department, such as bond analytics, news generation FX trading signals and customer hyper-personalization.
2. Create appropriate data visualisations, utilising PowerBI, Tableau and other appropriate tools like Python for effective storytelling.
3. Utilize advanced statistical and machine learning methods to derive insights and predictions from large volumes of transactional, operational and customer data.
4. Create predictive ML models to provide recommendations to front office traders and dealers.
5. Write and refactor code into reusable libraries/ APIs/ tools, deploy machine learning ecosystems/ pipelines and perform sub-system integration as required.
6. Participate in Generative AI (GenAI) and Document AI (DocAI) initiatives for news recommendation, customer pitch generation and market data collation.
7. Perform hypothesis testing and experimentation to discover causal drivers for customer and market behaviours.

Required Experience:

• Bachelor/masters in a quantitative discipline, such as Mathematics/Statistics, Business Analytics, Computer Science, Engineering, or equivalent experience.
• Working knowledge in data visualization tools such as PowerBI, Tableau or equivalent
• Expert working knowledge and hands-on experience using Python and SQL.
• Demonstrable understanding and application of varied AI/ML concepts and models, their mathematical underpinnings, and trade-offs
• Practical experience using quantitative and statistical techniques to solve business problems such as hypothesis testing, regression, causal and correlation analysis, etc.
• Excellent verbal and written communication skills to explain insights from technical work to non-technical audience through presentation or other means.
• Experience working with unstructured data (text, images, audio) and application of NLP/ Computer Vision techniques and deep-learning and transformer models.

EA License Number : 11C4879

Job Title: Junior Cyber Security Analyst

Job Description: We are seeking a motivated Junior Cyber Security Analyst to join our team and contribute to the protection of our organization's digital assets. In this entry-level position, you will work closely with experienced cybersecurity professionals to address cybersecurity-related inquiries, incidents, and issues. This role offers an excellent opportunity for individuals who are passionate about cybersecurity and eager to kickstart their career in this dynamic field.

Key Responsibilities:

• Respond to incoming calls and inquiries related to information security incidents or concerns.
• Accurately document all interactions and actions taken for record-keeping and analysis purposes.
• Follow established processes and guidelines to efficiently address common cybersecurity issues.
• Collaborate with team members to troubleshoot and resolve complex problems or escalate issues to senior analysts, as necessary.
• Monitor assigned queues and prioritize and work cases in a timely and effective manner.

Qualifications:

• Effective typing skills with a strong attention to detail.
• Familiarity with cybersecurity principles and practices.
• Strong problem-solving and critical thinking skills.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members and stakeholders.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as CompTIA Security+, CEH (Certified Ethical Hacker), or CISSP (Certified Information Systems Security Professional).
• Previous experience in a customer service or technical support role.

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore

Responsibilities:

• As a Business Analyst, you will be involved in the software development life cycle and agile methodology from project initiation, requirements, application development, implementation, maintenance and post-implementation review phases.

The broad area of your role covers the following:

• Liaise extensively with external, internal clients and vendors;
• Lead design thinking sessions and requirements discussion with customers; conduct requirement analysis to ensure the implementation feasibility of functional specifications. Highlight requirement gaps, disproportional construction efforts, technical challenges and any other issues;
• Successfully translate users requirements into use cases, technical solutions;
• Present and communicate functional requirements and use cases to the technical and development teams and ensure system meets functional and system requirements;
• Define system-level application architecture, high-level and detailed design, architectural policies and principles, implementation risks and mitigation measures, etc;
• Engage customers to explain the rationale of architectures selection, or other technical issues;
• Prepare documentation, such as requirements and functional specification, design specification, enterprise class structure, data and application management framework, interfacing, infrastructure requirements, data migration approach, etc; work closely with customers to review and sign-off documentation;
• Prepare system training programs and conduct training to the customers;
• Develop test plans, cases and results and trace to requirements to ensure comprehensive test coverage. Measure test results with customers required outcome;
• Perform functional and backend testing, review results and logs, resolve test issues and ensure application quality;
• Perform test briefing to the stakeholders and support UAT.
• Trouble-shoot system problems faced by the project team, customers and follow up till resolution;
• Conduct change impact analysis on customers requests in a change management lifecycle;
• Work with local and off-shore teams to deliver projects on the technical aspects
• Prepare solutions and proposal for pre-sales activities;

Requirements:

• Must have experience working in banking domin;
• Degree in Computer Science and Engineering;
• Minimum 2 years onwards of relevant experience as a Business Analyst and tester in Java environment.
• Strong analytical skills and possess stamina in following up on issues reported till its resolution;
• Experience in issues/problems and change management processes;
• Ability in analysing system backend logs and performing data mapping and categorisation;
• Able to perform functional and backend testing activities and ensure traceability to requirements;
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, good writing and communication, negotiation and interpersonal skills including strong persuasive technique and an eye for details;
• Development skillset Java environment, well verse in Jira and SQL is an added advantage;
• Able to work under stringent timeline and exhibit commitment to project completion;
• Strong customer-service orientation and good presentation skills;
• A Good Team Player.

EA License Number : 11C4879

Qualifications and Profile

· At least 7 years of business analyst experience

· Experience on Agile projects (Preferably as a Scrum Master) is strongly preferred

· Hands on testing process (writing, executing and monitoring test)

· Database testing with query writing for data comparison

· Strong analytic skills

· Excellent communication skills

· Proactive and result oriented

· Sense of commitment

· Knowledge of all phases of IT system development and implementation life cycle

· Exposure on Agile and Waterfall project methodology

· Capable to effectively interact with Business team

· Capable to effectively interact with Technical team

· Team spirit - Like to explain and share knowledge

· Proactive with excellent verbal and written communication skills in English

Technical

· Technical experience or background to be comfortable with data models and SQL

· Experience with JIRA & JIRA XRAY

· Optional experience on API testing

Functional

· Financial/banking industry knowledge

· Specific knowledge in regulatory frameworks and requirements (Basel committee)

· Nice to have: Agile scrum master or project management certification

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore

Global Collateral Operations & Exchange Traded Derivatives Operations (GCO & ETD Ops) are responsible for the exchange of collateral to reduce counterparty credit risk and for the support of post-execution trade clearing and product lifecycle management. Our global team consists of a diverse pool of over 500 individuals spanning 16 cities across 7 countries. We provide front-to back support for a broad range of Clients (hedge funds, market makers, trading firms, advisers and investment banks), Global Market products and businesses including:
• Futures and Options & OTC Cleared (F&O)
• Prime Brokerage (PB)
• Global Wealth & Investment Management (GWIM)
• OTC Bi-lateral Derivatives (OTC)

ETD Operations supports:
• Execution, clearing and allocation of trades and position transfers to the highest quality standards
• Futures and Options position life cycle management including Corporate Action and Credit Event processing, Open Interest reporting and Exercise, Assignment and Deliveries
• Daily Reconciliations and exception resolution, maintaining the integrity of the sub ledger for Listed and OTC Futures and Options product
• Non-Financial Regulatory Reporting to Futures Exchanges and Regulators
• Ensuring compliance with regulatory and industry mandates across 15 Legal Entities
• Production of reports and information required to comply with regulatory requirements and internal control policies
• Researching and resolving problems within the line of business
• Day-to-day analysis, research, and resolution of varied problems

The Team:
The ETD Operations Strategy & Clearing Infrastructure Solutions team drives and facilitates the change agenda for Futures and Options and OTC Cleared Operations. The team works with ETD BAU teams based in Chicago, Charlotte, Chester, London and Singapore, other Operations teams, Front Office partners and Technology to deliver Enterprise and Regulatory change programs, new business ideas and operational excellence improvements ensuring cross product and efficient solutions are delivered with no impact to risk or stability. ETD Operations have embarked on an ambitious program to refresh their end-to-end technology platforms.

Role Description:
• Work with BAU teams to identify and agree user requirements for strategic Cleared Derivatives architecture solutions
• Work with BAU teams to understand impact of Regulatory change and inform design of strategic solutions for implementation
• For funded projects track UAT status including schedules, resourcing, environments, scripts, and results reporting
• Produce high quality program reporting, including capture and maintaining projects in Bank program management tool. Present program status in existing governance routines.
• Provide ad hoc support across Change book of work

Core Skills:

• Experience of having worked on a change initiative with strategic deliverables required
• Confident communicator who can convey complex messages to a wide audience and is adept at negotiating and navigating at all levels across an organization
• Instance credibility across ETD Experience of Exchange Traded Derivatives Execution or Clearing Operations, or previously worked in a supporting BAU process
• Experience of using an Exchange Traded Derivatives clearing platform beneficial but not essential
• Experience in driving process forward independently whilst seeking steer and guidance as and when necessary
• Candidate should be intellectually curious and understand what drives processes

Additional Desired Candidate Qualities:
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore