Total 30 job vacancies by Dhl Global Forwarding (singapore) Pte. Ltd.

Job Purpose

This role drives the development and successful implementation of a highly effective Global Life Science and Healthcare sector product strategy for DGF Airfreight in the region. Collaborate with the Global-, Regional- and Country Product Heads and Sales to align the sector product strategy for the region. Take ownership of market and sector knowledge, leading the sub-function for the sector product within the DGF Region. Provide input and lead the implementation of the functional strategy to develop segment strategies and business plans. Enhance the performance of sector management, supporting business growth objectives in accordance with industry and market needs, division strategy, objectives, and Group guidelines and policies.

Key Tasks

1. Sector Product Strategy:

· Contribute to the sector product strategy in alignment with the overall product strategy, objectives, and policies.

· Drive operational plans, measures, and budgets to achieve defined results for the sector.

· Execute and implement the sector strategy and roadmap in relevant geographies.

· Produce, coach, and develop global win plans for the sector community and opportunities.

2. Product Development:

· Identify key trends in the industry and collaborate with stakeholders to develop innovative solutions.

· Establish regional sector-specific infrastructure and operations together with regional or country teams.

· Establish commercial and operational guidelines and processes to drive product growth & margins.

· Monitor competitor activities, develop segment strategies and business plans for the sector.

· Provide high-level advice within the sector and regions to counterparts globally.

· Stay updated with sector-specific regulations and standards and communicate any changes or updates to relevant teams.

3. Sector Business Development:

· Serve as the senior point of contact for sector-related customers or shipments within the community and region.

· Lead, organize, and control highly strategic business activities and product initiatives.

· Support business development, account management, and sales activities for the specific sector.

· Participate in business development opportunities, including QBR and RFQ activities, for the sector and act as product sponsor.

· Direct the development of marketing plans, determine research priorities, recommend sales channels, and provide direction for product promotion.

4. Operational Excellence:

· Identify areas for improvement and implement strategies to enhance operational efficiency and effectiveness for the sector.

· Foster a culture of continuous improvement and best practices sharing across the sector and industry management.

· Implement performance metrics and KPIs to monitor and measure operational performance, ensuring alignment with defined goals and objectives.

· Collaborate with cross-functional teams to streamline processes, optimize resources, and enhance overall operational performance.

· Identify and mitigate operational risks within the sector, ensuring compliance with industry regulations and standards.

5. Product Quality & Compliance:

· Develop and implement quality controls and compliance measures to ensure adherence to sector-specific regulations, standards, and guidelines.

· Establish and monitor processes and procedures to ensure product quality and consistency across the sector.

· Conduct regular audits and assessments to identify areas of non-compliance and implement corrective actions.

· Collaborate with internal stakeholders to ensure that sector operations meet all applicable compliance requirements.

· Provide guidance and support to the sector in maintaining a high level of quality and compliance in all operations.

Management Responsibility

· Develop a comprehensive EBIT growth plan and detailed financial projections for the sector product regionally.

· Oversee regional network capabilities and developments to ensure sector product quality and compliance.

· Collaborate with multiple project teams, promptly communicate resource needs to the Global Sector Product Head and the Regional Airfreight Head.

· Provide indirect management oversight, including dotted line responsibility for product members and coaching support.

Skills

• Technical Skills: Deep understanding of relevant sector- & industry standards and market trends.
• Communication Skills: Strong written and verbal communication skills.
• Analytical Skills: Ability to analyze information and make data-driven decisions to solve problems, often applying critical thinking.
• Teamwork and Collaboration: Excellent collaborator and mediator to deliver results.
• Adaptability and Flexibility: Adapt to changing circumstances, handle multiple tasks, and work under pressure.
• Time Management and Organization: Ability to prioritize tasks, meet deadlines, and operate in matrix organization.
• Leadership Skills: Ability to motivate and inspire others, delegate tasks, and provide guidance.

Qualifications & Key Requirements

• Bachelor’s degree (or equivalent)
• Minimum of 8 years of experience in forwarding and/or sector-related companies.
• Extensive experience collaborating with global, regional, and country organizations to successfully implement solutions.
• Proven track record of achieving sector growth in terms of revenue and gross profit.
• Ability to navigate and excel in a matrix organization structure.
• In-depth knowledge and experience in freight forwarding and the logistics industry.
• Strong understanding of logistics infrastructure and service providers.
• Expertise in the sector industry, with a deep understanding of its dynamics.
• Demonstrated sales success and a solid track record in the sector industry.
• Strong project management skills, with the ability to successfully lead and execute projects.
• Excellent knowledge of main markets and local regulations related to sector commodities.
• Fluent in English, with strong communication and language skills.

Job Purpose

This role drives the development and successful implementation of a highly effective Aerospace sector product for DGF AFR. Collaborate with the Global Aerospace Sector Product Head, Regional Airfreight Head, and Country Product Heads to align the sector product strategy for the region. Take ownership of market and sector knowledge, operational solutions and leading the sub-function for the Aerospace sector product within DGF. Provide input and lead the implementation of the functional strategy to develop segment strategies and business plans. Enhance the performance of sector and industry management, supporting business growth objectives in accordance with industry and market needs, division strategy, objectives, and Group guidelines and policies.

Key Tasks

1. Sector Product Strategy:

· Contribute to the Aerospace sector product strategy in alignment with the overall product strategy, objectives, and policies.

· Drive operational plans, measures, and budgets to achieve defined results for the sector.

· Execute and implement the Aerospace sector strategy and roadmap in relevant geographies.

· Produce, coach, and develop global win plans for the sector community and opportunities.

2. Product Development:

· Identify key trends in the Aerospace & Aviation industry and collaborate with stakeholders to develop and implement innovative solutions for AFR product.

· Establish regional sector-specific infrastructure and operations together with global and country teams.

· Establish commercial and operational guidelines and processes to drive product growth & margins.

· Monitor competitor activities, develop segment strategies and business plans for the sector.

· Provide high-level advice within the sector and regions to counterparts globally.

· Stay updated with Aerospace sector-specific regulations and standards and communicate any changes or updates to relevant teams.

3. Sector Business Development:

· Serve as the senior point of contact for sector-related customers or shipments within the community and network.

· Lead, organize, and control highly strategic business activities and product initiatives.

· Support business development, account management, and sales activities for the specific sector.

· Participate in business development opportunities, including QBR and RFQ activities, for the Aerospace sector.

· Direct the development of marketing plans, determine research priorities, recommend sales channels, and provide direction for product promotion.

4. Operational Excellence:

· Identify areas for improvement and implement strategies to enhance operational efficiency and effectiveness within the Aerospace sector products.

· Foster a culture of continuous improvement and best practices sharing across the sector and industry management.

· Implement global performance metrics and KPIs to monitor and measure operational performance, ensuring alignment with defined goals and objectives for the region.

· Collaborate with cross-functional teams to streamline processes, optimize resources, and enhance overall operational performance.

· Identify and mitigate operational risks within the sector, ensuring compliance with industry regulations and standards.

5. Product Quality & Compliance:

· Develop and implement quality controls and compliance measures to ensure adherence to sector-specific regulations, standards, and guidelines.

· Establish and monitor processes and procedures to ensure product quality and consistency across the sector globally.

· Conduct regular audits and assessments to identify areas of non-compliance and implement corrective actions.

· Collaborate with internal stakeholders to ensure that sector operations meet all applicable compliance requirements.

· Provide guidance and support to the sector in maintaining a high level of quality and compliance in all operations.

Management Responsibility

· Collaborate with multiple project teams, promptly communicate resource needs to the Global Sector Product Head and the Regional Airfreight Head.

· Develop a comprehensive EBIT growth plan and detailed financial projections for the sector product in the region.

· Provide indirect management oversight, including dotted line responsibility for project members and coaching support.

Skills

• In-depth knowledge of freight forwarding and the Aerospace industry.
• Proven track record in achieving sector growth and revenue generation.
• Strong strategic thinking and leadership skills, with the ability to develop and execute business plans.
• Excellent communication and collaboration abilities, including extensive experience in collaborating with global, regional, and country organizations.
• Operational excellence mindset, with the ability to identify areas for improvement, optimize processes, and mitigate operational risks.
• Strong understanding of quality controls, compliance measures, and regulations within the Aerospace sector.

Qualifications & Key Requirements

• Bachelor’s degree (or equivalent)
• Minimum of 8 years of experience in forwarding and/or sector-related companies.
• Extensive experience collaborating with global, regional, and country organizations to successfully implement Aerospace product solutions.
• Proven track record of achieving sector growth in terms of revenue and gross profit.
• Ability to navigate and excel in a matrix organization structure.
• In-depth knowledge and experience in freight forwarding and the Aerospace industry.
• Strong understanding of logistics infrastructure and service providers.
• Expertise in the Aerospace industry, with a deep understanding of its dynamics.
• Demonstrated sales success and a solid track record in the Aerospace logistics industry.
• Strong project management skills, with the ability to successfully lead and execute projects.
• Excellent knowledge of main markets and local regulations related to Aerospace & Aviation commodities.
• Fluent in English, with strong communication and language skills.

Job Purpose

The Head of Trade is responsible for the overall volume development and GP of the trade covering Asia Pacific to Middle East, North Africa, Turkey and Africa. The individual drives and defines the trade strategy across the globe aligned with regions and countries.

The head is responsible for setting and executing the global carrier strategy inside the trade by personally managing and developing the relationships with our core carriers, and regional niche carriers (where needed) in the trade.

Furthermore, the role is part of the regional trade management team responsible for aligning and setting a clear direction for the FCL product development and growth in collaboration with the growth and M&S organization.

Key Tasks

1. Strategy and P&L Management

•Responsible for FCL P&L on the trade down to GP level.

•Define and drive trade strategy and growth country focused trade lanes.

•Ensure FCL budgeted business development in the assigned trade by setting and agreeing appropriate goals with carriers, countries, and partner regions.

•Ensure regular market information for the trade & communicate this to Trade Management, OFR network and M&S.

2. Carrier Management

•Manage and develop relationships with carriers, focusing on Strategic Partner Carriers in the trade and aligning with the global carrier strategy.

•Negotiate rates and other conditions like free times, credit terms etc. with carriers and conclude Service Contracts and Agreements in line with global strategy and according to corporate (legal) guidance.

•Centrally provides fundamental base (price, space, cooperation) for any FCL businesses on the trade.

•Monitoring core carrier adherence performance weekly and monthly by utilizing various available tools to achieve target with carriers based on latest estimate.

3.Lead, guide, strengthen and grow the global allocation and yield management team and create next level leaders.

4.Allocation and Yield Management

•Responsible (together with his team) for allocation management, which includes

-setting up (weekly) allocations with all (core) carriers

-maintaining agreed allocations in existing and future systems

-managing supply (allocations) and demand (customer forecasted volumes and actual shipments/bookings)

-ensuring that agreed processes (related to allocation management) are followed by countries

•Responsible for setting so-called “volume steering guidelines” which can vary per country

•Monitors actual volumes booked and shipped and takes corrective actions (= initiates carrier shifting) in order

-to utilize available space

-to fulfill carrier targets and contract MQCs

-to optimize and maximize GP on customer, shipment, trade lane level

-to optimize and maximize carrier incentives

5. Volume and Pricing

•Responsible for the Port-to-Port pricing.

•Work with Growth Team to achieve joint approach for the organization across the network for SME growth and Large RFQs.

•Utilizing own market knowledge to obtain more details to win/ retain customers.

•Provide CSI and DGF BC/MNC/IBDM (Region and Country) guidance & consulting on OFR buying conditions (rates, space, equipment availability, free time etc.).

•Steer Focus Trade lanes in close cooperation with RDM (Route Development Manager) team and overseas TM.

•Assist in customer business implementation by enabling carrier’s cooperation and understanding.

•Actively engage with key customers for the trade and sponsor the relationship growth with them.

6.Drive, support and/or co-ordinate global projects upon request.

Differentiator

•Clear result orientation and commercial mindset

•Strategic but action-oriented mindset which contributes to business

•Strong commercial sense and motivation to serve the customer

•Good negotiator, always having the aspired goal in mind

•Needs to be able to manage functional teams virtually

•Excellent networking abilities and impeccable interpersonal approach

•Able to lead larger internal and external meetings

•Feels comfortable in a corporate environment

•Likes to make decisions with significant impact to the network

•Readiness to coach people and likes to work across cultures

•Proven experience in Trade Management and Ocean Freight

Stakeholders

•Collaborate with internal stakeholders – Trade Management, Country Management, Sales, Gateways, Operational Management.

•Will cooperate with and drive execution with shipping lines and other external service providers.

•Regular customer facing activities.

•Build strong, trusting cross-functional relationships with DHL managers.

•Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders.

•Provide technical guidance to line managers and employees.

Management Responsibility

• Lead (directly or indirectly) multiple individuals on lower and same levels in a matrix setup to ensure policies and strategies are well aligned.

• The trade team reports to the Head of the Trade.

• This role reports to the Regional Head of FCL & Trade Management.

Skills

Strategy Setting & Implementation, Business Requirements, Business Case, Budgets, Project Management Tools, Change Management, Consulting, Technology Trends, HRIS, Integration, Reporting, Statistics, Data Analysis, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation

Qualifications & Key Requirements

•Bachelor’s degree (or equivalent)

•Experience working in a multinational environment and in a large corporation

•Must be able to travel internationally ca. 15-20%

•Min. 8-10 years of experience in the OFR forwarding industry

•Min. 5 years of experience in OFR allocation and yield management

•Used to work in a multinational environment and in a large corporation

•Seasoned leader with successful track record

•Good carrier contacts

IN THIS JOB YOU WILL:

• Lead the function or multiple sub-functions on a country level
• Establish and implement strategies that have long-term (5+ years) impact on business results in alignment with global objectives and directly impacting the organization’s business strategy
• Define the sales strategy for the country to cascade and monitor delivery of sales objectives in line with business strategy, financial objectives, Group guidelines and policies
• Lead, oversee and control highly strategic activities and initiatives with significant impact on overall results and very high business risk potential
• Communicate market leadership position and vision/strategy aspiration to customers and internal stakeholders
• Drive market acquisition and retention strategies in order to maximize sales growth in the country and optimize profits
• Drive customer retention, business growth and profitability by supporting customer strategies, contract negotiations and supply chain management strategy
• Approve pricing, product mix, and brand portfolio policies for the function in the country
• Define improvement areas based on pipeline reporting in collaboration with sales effectiveness
• Analyze the value of key technologies and industry development and identify change needs for function in the country
• Establish appropriate processes and infrastructure to support growth, sales performance and optimize resource utilization
• Support key customers and drive collaboration and cross selling activities in the country
• Steer systems for monitoring competitive activity and dissemination of information and best practices to relevant parties
• Establish appropriate processes and infrastructure to support growth, sales performance and optimize resource utilization
• Formulate and roll out mechanisms to ensure sales performance management reporting and direct and approve major sales strategy and development projects
• Analyze complex issues extensively and conceptualize improvements/ changes in sales methods and techniques
• Deliver innovation that directly influence the way the function is operating and making money in the country
• Reach agreement with external parties to accept complete proposals and programs where there is little interest in cooperating or participating
• Negotiate and authorize critical agreements/ contracts, changing terms and conditions significantly where required
• Lead, direct, coach and develop performance of the country sales team
• Negotiate critical agreements/contracts with other departments and 3rd parties
• Develop strong, trusting relationships with senior business leaders across DHL and partner organizations
• Influence others across DHL and externally as an internally and externally recognized thought leader representing the Group
• Champion cooperation and partnership to provide integrated solutions to problems
• Lead multiple teams of senior managers, and managers
• Ensure appropriate talent selection, organization and leadership for major areas of the organization

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

• Bachelor Degree in Logistics or related field
• Minimum 10 years of experiences in Sales Leadership

**This role may be based in either Singapore or Malaysia.**

Job Purpose

-Manage and develop the overall customers engagement of assigned portfolio.

-Develop and perform business development strategies/activities in accordance with company business objective and local business environment to deliver profitable growth.

-Support global/regional sector initiatives and drive the engagement of both internal and external stakeholders with clear account development plan.

Accountabilities

I) Customers

External Customers

- Maintain effective relationship with assigned portfolio by remaining informed about customers’ business priorities and needs within the region.

- To drive and manage profitable growth with the assigned customer portfolio.

- Deliver services and solutions to customer that meet budget, quality and agreed service level.

- Drives/support development of new/innovation service or value creation as part of continuous development to meet customer’s needs.

- Respond and solve customer enquiries/complaints in a timely and responsive manner.

- Responsible for establishing customer profiles and customer needs.

- Effectively conduct Annual/Quarterly/Monthly Business Review with customers.

Internal Customers

- Develop Customer Account Plan and/or Win Plan that can be adapted to meet customer needs and business fit.

- Work with Product, Key account managers, Bid Management team in the region to communicate and align customer account/win plan for RFIs / RFQs.

- Close engagement with internal stakeholder by sharing customer’s buying behaviours and competitor’s intelligence.

II) Stakeholders

External Stakeholders

- Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, influencer et al.

- Work with third party service provider like packing company, carriers, truckers or shipping lines for special projects when needed.

- Work with other DHL divisions for end-to-end supply chain solution design or cross BUs collaboration.

Internal Stakeholders

- Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers’ needs and make sure service is provided smoothly.

- Coach and work closely with virtual team - Key Account Managers (KAMs), Program Managers (PMs), GSC Team, etc.

- Regular Performance Dialogue with Country KAMs or ASMs/PMs.

III) Process

Customer Business Development

- Conduct customer meeting/sales visits (potential & existing) and present company capabilities, value proposition and business fit.

- Identify and develop customer sales leads.

- Lead market profiling and customer/competitor research and analysis activities to understand and identify opportunities and challenges.

- Develop and/or communicate effective pricing strategies to drive profitable growth and volume.

- Develop supply chain management solutions meeting customer needs.

- Develop customer development plan/win plan and drive the communication and alignment with relevant stakeholder in region and countries such as Product and Key Account Managers on strategy for RFQ’s/tenders/bids.

- Proactive Selling with Buyer’s Perspective.

Customer Business Performance

- Effectively drive monthly, quarterly and annual business review with customers.

- Overall responsible for achieving Customer business targets and KPIs. Drive KPI performance review with customer, together with Products.

- Identify and drive continuous improvement or value creation opportunities with customers.

Skills/Knowledge

· Selling with Buyer’s Perspective

· Management & Decision Making

· Project management

· Industry/Sector Knowledge and Expertise

· Freight Forwarding Knowledge and Expertise

· Excellent communications skills

· Interpersonal skills

· Influencing skills

· Negotiation skills

· Solution design and process mapping skills

Experience/Qualification Requirements

- Degree Holder, relevant post-graduate qualifications will be an advantage

- 6-8 years of solid experience in the logistics or forwarding industry

- Of which at least 2 years is dealing with major accounts on a regional or global level

- Relevant experience in International Supply Chain, Decarbonization Market Trend and Digitization Processes will be an added advantage

- Fluent use of English (both written and spoken)

- Ability to speak Mandarin will be an advantage

- Computer skill knowledge like MS Excel, MS Powerpoint and MS Word

Job Purpose

· Drive all Oceanfreight Operational KPI performance of all Asia Pacific countries and support the countries in achieving their KPIs as well as the productivity and data quality benefits intended to be delivered through these KPIs.

· Drive the strategic design and change of any KPIs where needed

Differentiator

· Subject matter expert and strategist who applies advanced knowledge of the job area and Oceanfreight processes typically obtained through advanced education and work experience

· Manage projects / processes and delivers results and strategy with minimal supervision

· Problems faced are difficult and complex and need strategic vision to design the best way forward

Main Responsibilities

· Drive Operations process and performance improvement plans with in-depth analysis and potential solution proposals as well as strategic vision to meet KPIs as well as productivity and data quality goals

· Drive the impact of process and system changes to ensure quality, efficiency, and improvement

· Understand and analyse operational data and statistics to identify further opportunities, develop action plans, and implement process improvements and operational strategic vision

· Cooperate with Global, Regional and Country Operations & Compliance teams with various analysis and process improvements and provide ad-hoc assistance to country, regional and global senior management

· Formulate innovative business and technical solutions within a strategic framework to improve operational effectiveness

· Consolidate the results of improvement projects and compose relevant report on progress and results

· Drive best practices to identified key risk areas and resolve them

· Support the design the Global landscape and strategy for operational topics within Oceanfreight

Stakeholders

· Connect with and influence other specialist departments such as, but not limited to, BPO/IT Training, BPO/IT CIS (Customer Information Services), Global Oceanfreight Operations, etc.

· Build strong, trusting cross functional relationships with DGF senior managers such as Country Oceanfreight heads and country managers, regional Oceanfreight head and Regional CEO

· Understand customer and key stakeholder interests and concerns such as Oceanfreight Operators in country, supervisors, and country management. Advise stakeholders of purpose, goals and strategy behind projects

· Provide technical and system guidance to line managers and operators

Management Responsibility

· Individual contributor who may manage some employees

· Directs the work of country level professionals and (senior) manages process and programs affecting country operational productivity and contribute direct to their bottom line

· Coach and review the work of country level professionals and operators

Required Skills

Operations Management, Process Engineering, Business Processes, Quality Control, Net Promoter Score, Reporting, Performance Management, Process Improvement, First Choice, Change Management, Cost Reduction, Workflow Automation, DGF Business Knowledge, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation

Qualifications

· Bachelor’s Degree or equivalent experience/qualification

· More than 6 years of experience

Job Description

• Manages relationship of a defined number of CSI/ MNC and SC customers and prospects in a particular
  sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade
  Lane involvement).
• Seeks and prospects for Strategic Customer targets to win new customers.
• Ensures that Key Account activities are aligned with global/regional sector strategy
• Focuses more on customer and sales relationship building through attending external customer meetings
  and internal meetings as necessary in order to support business development.
• Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and
  proactive thinking.
• Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of
  sales activities.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer
  implementation in order to ensure proper operational handover and implementation to meet customer
  expectations (SLA's & SOP's).
• Ensures successful retention of customers by maintaining close liaison with them, ascertaining their
  satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential
  problems.
• Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
• Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business
  critical issues.
• Consults CRMs and Sector Heads on potential solutions and best practice.
• Gathers customer and market information to update Product and Trade Lane on current conditions.

Job Requirements

• Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP, monthly performance reviews with customers
• Proven track record in developing and growing business with assigned portfolio of customers through RFQ, customised solutions selling
• Good understanding of sector trends in the freight forwarding industry
• Able to identify customer needs by gathering information and building long-term relationships through value creation
• Well developed communication and presentation skills
• Diploma/ degree with more than 3 years of relevant working experience in a MNC environment

Job Description

• Responsible for overall major key account
• Be accountable for the business and operation to provide Leadership and Decision-making to the Control Tower, procurement and transport operations teams
• Manage the integration & implementation of new structures developed in operations
• Manage resources including tackling staff performance issues and identification of training needs, reviewing productivity and local recruitment.
• Ensure that all transport is carried out within predetermined cost and security standards
• Identify, lead, drive and monitor process improvement activities.
• To be responsible for the technical delivery of the solution design and modelling of all actual and potential business solutions.
• Assist the Control Tower team with the preparation of customer presentations, project submissions, response to invitation to tender documents and any other process towards the delivery and implementation of improvement initiatives.
• To be a major contributor to the development of new structures and methodologies within the primary supply chain.
• Building a strong partnership with vendors (such as carriers, feeder operator) and ensure they deliver the best service level to customer.
• Closely communicate with DGF network at destination and ensure they deliver the best service to customer
• Bring an overall view on transport within the customers organization in order to identify further savings attributable to optimization
• Ensure Operational Savings are delivered and Service Levels and Customer Satisfaction are delivered for LLP customers
• Responsible to manage the procurement activities for shipping lines and barge operators
• Commercial ownership of the key account at the country level

Job Requirements

• 12 years shipping operations and customer service handling key customers
• 4 years managing a large team (> 10)
• At least diploma education

• Coordinate with customer on all administrative activities including reports.
• Responsible for all administrative functions within the respective account.
• Act as key interface to the customer by providing day-to-day logistics support.
• Ensure proper administration and documentation pertaining to order creation and shipments arrangement.
• Attending to customer’s inquires and handling of customer’s complaints.
• Managing customer orders as well as deliveries in the optimum manner.
• Data entry using various IT systems for incoming and/or outgoing shipments.
• To strive to achieve all metrics as stipulated by customer.
• Handle all customer enquiries
• Any other jobs as assigned by team lead

Requirements

• No relevant experience required
• 5 day work week
• Diploma in any related fields
• 1 year contract

Job Description

• Seeks and prospects for high value target accounts to win new customers generally in the 100k - 500k range net sales per annum; focusing bringing new Ocean freight customers on board.
• Builds rapport and trust with customers by being informed about customer's business and the market
• Assesses the type and size of customer needs and recommends solutions based on these needs by using industry knowledge
• Closes business connecting a customer need with a DHL solution and the value it may create for the customers
• Gathers customer and market information to update product and trade lane on current conditions
• Supports customer retention by conducting joints visits with Product, TL and organizing workshops inviting customers to share information on updated regulations, products, etc.
• Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
• Uses networks within the various Sales channels within DP DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• Provides forecast in relation to opportunities & pipelines using DGF CRM.
• Engages pro-actively with Product to resolve commercial / operational issues.
• Collects relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• Performs any other duties assigned by immediate superior

Requirements

• Deep knowledge in the freight forwarding business
• Good communication and presentation skills, ideally selling experience in competitive markets
• High degree of self confidence, initiative and commitment
• Diploma/ degree with at least 3-4 years of relevant working experience

Job Description

• Screening the LC swift and advise LC workability/ambiguous clause for LC amendment.
• Send request to Surveyor to prepare split Survey Reports based on Split B/L
• Receive Survey report (from Surveyor) & OBLS (from carrier).
• Send Survey report/OBL copy to customer to receive back up LOI. Sales should send the document copies to the customers.
• Confirmed LOI/s to be sent to Vessel Operators to facilitate Discharge of shipment at POD in lieu of OBL
• Prepares draft Documents as per L/Cs and confirmed Quantities
• Make COO from Chamber of Commerce Basis doc requirements
• Make draft LOI basis confirmed BL/back up LOI and share with customer process owners for approval.
• Collect Original BLs from the carrier.
• Obtain COO from COC, prepare CMI, PKL, SR, drafts etc.
• Arabic COO to be submitted for GCC shipments.
• Kuwait Certificate of origin to be submitted whenever required.
• Consolidate the Documents as per LC and Dispatch to the customer Nominated Bank/s to share the Non-Negotiable documents to CSR
• To follow up with Nominated Bank for clean document confirmation
• To follow up for courier AWB No to be shared with CSR

Job Requirements

• Diploma in any fields
• 1-2 years of relevant experience preferred
• Available on short notice

Job Description

• Involved in all operational activities; Inbound, outbound and cycle count
• Report any discrepancies to immediate superior and ensure any operational issues are addressed promptly
• Picking and packing of cargo for export/ local shipments
• Maintain proper housekeeping and comply with safety requirements
• Any other duties as assigned by the respective superior

Job Requirements

• No work experience required
• 5.5 days work week

Job Description

• Assist on rates quotations / filing / maintenance / renewal of quotation & contracts.
• General administrative functions relating to pre-sales activities.
• Supports the customer contact by preparing customer documents.
• Supports the customer planning and implementation process.
• Provides customer information and supports the identification and qualification of Sales leads.
• Engages customer periodically with Key Account Managers / Sales for active interactions and involvements.
• Coordinates support of the Sales organization by the Sales Support Specialists.
• Performs general administrative functions and maintenance of staff discipline.
• Responsible for upkeep of ISO standards / Audit requirements / Environmental awareness and ensure maintenance of customer contracts for team.
• Performs any other duties assigned by immediate superior.

Job Requirements

• Broad understanding of the forwarding business
• Ability to handle multiple and hanging priorities
• Ability to work effectively, independently and in a team environment
• Excellent verbal and written communication skills
• Excellent basic business skills
• Experience with MS offices e.g. Outlook; experience with CRM tools preferred
• Diploma/ degree with at least 3-4 years of work experience

**Only shortlisted applicants will be contacted**

Job Description

• Required to break and recover the consol in system.
• Compiles and updates of appropriate reports.
• Ensures dissemination of departmental information to staff.
• Co-ordinate with relevant authorities covering the proper discharge of import activities.
• Liaise with subcontractor on permit declaration issues
• Arrange for permit declaration and printing of cartage advise
• Any other duties as advised

Job Requirements

• Able to work night shift (2230h to 0730h)
• Location at Alps Avenue
• At least 3-5 years of related experience, preferably freight forwarding
• Diploma/degree in any field

Job Description

• Care for cargo - Check Station Metrics Widget; Check LCM (Life Cycle Monitor) – ensure On-time performance against customer promise.
• Accepts all booking orders (from customer or overseas office) and processes them for handover to Operations.
• Acts as key contact for allocated customers – Own the customer, quality, gross profit.
• Stays informed on shipment and exception status for allocated customers.
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
• Handles customer enquiries.
• Builds partnership and respond promptly - Takes and handles any customer complaints/feedback; solves customer complaints or assigns tasks to other functions
• Participates in joint Sales visits if necessary.
• Offer innovative solutions through upselling
• Passes on leads to Sales.
• Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete, where applicable.
• Collaborates closely with Export Operations, Freight planning team and other departments for smooth handling of shipments and continuous updates.
• Escalates issues, if required.

Requirements

• Diploma/ Degree with 1-3 years of relevant experience
• Knowledge in freight forwarding/ logistics industry preferred

Job Description

• Responsible for the day-to-day running of the Export Warehouse and Transport Operations
• Responsible for monitoring the build-up of Airline pallets & Loose Lodge-in to terminal
• To ensure that all pallet dollies and unit load devices are received/returned on time from/to SATS/DNATA terminals
• To supervise the packing and repacking of cargo whenever required and to ensure that all export shipments and documents are transferred on time
• To liaise closely with export/import CS/Ops and PCM department's staff to void any off-loading/ collection issues
• To raise an irregularity report if cargo is found damaged in the warehouse and to answer to all calls to the Duty Manager mobile telephone without fail
• Maintain effective control of contractors to ensure compliance with operating procedures
• Monitor the performance of suppliers/vendors/contractors and report any service failure to the relevant parties
• To co-ordinate with Terminal (GHA) on Operational issues as and when being informed by Terminal Officer
• Attend to loading & unloading of shipments into C-Safe and Environtainer for perishable shipments at Customer's premise and ensure timely lodge-in of the shipments to terminal
• Attend unloading of Odd Size cargo, i.e. Capital Equipment and Aircraft Engine at terminal
• Undertakes tasks and responsibilities assigned by the company as and when deemed appropriate

Requirements

• Diploma
• 2-4 years of relevant logistics experience. Experience in freight/ warehousing will be preferred
• Afternoon shift, 5.5 day work week (Monday to Friday 1200h to 2100h; Alternate Saturday 1500h to 2100h; Sunday/PH 0900h to 2100h). If required to replace as backup, work hours 0830h to 1730h/ 2300h to 0800h.
• Rostered work days and shift allowances are provided.
• Location will be at Alps Avenue

Job Purpose

The Head of Trade is responsible for the overall volume development and GP of the trade covering Asia Pacific to Middle East, North Africa, Turkey and Africa. The individual drives and defines the trade strategy across the globe aligned with regions and countries.

The head is responsible for setting and executing the global carrier strategy inside the trade by personally managing and developing the relationships with our core carriers, and regional niche carriers (where needed) in the trade.

Furthermore, the role is part of the regional trade management team responsible for aligning and setting a clear direction for the FCL product development and growth in collaboration with the growth and M&S organization.

Key Tasks

1. Strategy and P&L Management

· Responsible for FCL P&L on the trade down to GP level.

· Define and drive trade strategy and growth country focused trade lanes.

· Ensure FCL budgeted business development in the assigned trade by setting and agreeing appropriate goals with carriers, countries, and partner regions.

· Ensure regular market information for the trade & communicate this to Trade Management, OFR network and M&S.

2. Carrier Management

· Manage and develop relationships with carriers, focusing on Strategic Partner Carriers in the trade and aligning with the global carrier strategy.

· Negotiate rates and other conditions like free times, credit terms etc. with carriers and conclude Service Contracts and Agreements in line with global strategy and according to corporate (legal) guidance.

· Centrally provides fundamental base (price, space, cooperation) for any FCL businesses on the trade.

· Monitoring core carrier adherence performance weekly and monthly by utilizing various available tools to achieve target with carriers based on latest estimate.

3. Lead, guide, strengthen and grow the global allocation and yield management team and create next level leaders.

4. Allocation and Yield Management

· Responsible (together with his team) for allocation management, which includes

§ setting up (weekly) allocations with all (core) carriers

§ maintaining agreed allocations in existing and future systems

§ managing supply (allocations) and demand (customer forecasted volumes and actual shipments/bookings)

§ ensuring that agreed processes (related to allocation management) are followed by countries

· Responsible for setting so-called “volume steering guidelines” which can vary per country

· Monitors actual volumes booked and shipped and takes corrective actions (= initiates carrier shifting) in order

§ to utilize available space

§ to fulfill carrier targets and contract MQCs

§ to optimize and maximize GP on customer, shipment, trade lane level

§ to optimize and maximize carrier incentives

5. Volume and Pricing

· Responsible for the Port-to-Port pricing.

· Work with Growth Team to achieve joint approach for the organization across the network for SME growth and Large RFQs.

· Utilizing own market knowledge to obtain more details to win/ retain customers.

· Provide CSI and DGF BC/MNC/IBDM (Region and Country) guidance & consulting on OFR buying conditions (rates, space, equipment availability, free time etc.).

· Steer Focus Trade lanes in close cooperation with RDM (Route Development Manager) team and overseas TM.

· Assist in customer business implementation by enabling carrier’s cooperation and understanding.

· Actively engage with key customers for the trade and sponsor the relationship growth with them.

6. Drive, support and/or co-ordinate global projects upon request.

Differentiator

• Clear result orientation and commercial mindset
• Strategic but action-oriented mindset which contributes to business
• Strong commercial sense and motivation to serve the customer
• Good negotiator, always having the aspired goal in mind
• Needs to be able to manage functional teams virtually
• Excellent networking abilities and impeccable interpersonal approach
• Able to lead larger internal and external meetings
• Feels comfortable in a corporate environment
• Likes to make decisions with significant impact to the network
• Readiness to coach people and likes to work across cultures
• Proven experience in Trade Management and Ocean Freight

Stakeholders

• Collaborate with internal stakeholders – Trade Management, Country Management, Sales, Gateways, Operational Management.
• Will cooperate with and drive execution with shipping lines and other external service providers.
• Regular customer facing activities.
• Build strong, trusting cross-functional relationships with DHL managers.
• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders.
• Provide technical guidance to line managers and employees.

Management Responsibility

· Lead (directly or indirectly) multiple individuals on lower and same levels in a matrix setup to ensure policies and strategies are well aligned.

· The trade team reports to the Head of the Trade.

· This role reports to the Regional Head of FCL & Trade Management.

Skills

Strategy Setting & Implementation, Business Requirements, Business Case, Budgets, Project Management Tools, Change Management, Consulting, Technology Trends, HRIS, Integration, Reporting, Statistics, Data Analysis, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation

Qualifications & Key Requirements

• Bachelor’s degree (or equivalent)
• Experience working in a multinational environment and in a large corporation
• Must be able to travel internationally ca. 15-20%
• Min. 8-10 years of experience in the OFR forwarding industry
• Min. 5 years of experience in OFR allocation and yield management
• Used to work in a multinational environment and in a large corporation
• Seasoned leader with successful track record
• Good carrier contacts

Job Description

• Care for cargo - Check Station Metrics Widget; Check LCM (Life Cycle Monitor) – ensure On-time performance against customer promise.
• Accepts all booking orders (from customer or overseas office) and processes them for handover to Operations.
• Acts as key contact for allocated customers – Own the customer, quality, gross profit.
• Stays informed on shipment and exception status for allocated customers.
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
• Handles customer enquiries.
• Builds partnership and respond promptly - Takes and handles any customer complaints/feedback; solves customer complaints or assigns tasks to other functions
• Participates in joint Sales visits if necessary.
• Offer innovative solutions through upselling
• Passes on leads to Sales.
• Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete, where applicable.
• Collaborates closely with Export Operations, Freight planning team and other departments for smooth handling of shipments and continuous updates.
• Escalates issues, if required.

Requirements

• Diploma/ Degree with 1-3 years of relevant experience
• Knowledge in freight forwarding/ logistics industry preferred

Job Description

• Ensure proper cut-off procedures at month-end closing
• Adhere to operational KPIs related to Billing, such as billing timeliness and Billing adjustments
• Attend to escalations involving Billing issues to ensure smooth operations
• Responsible for timely invoicing, accuracies of billings, issuance of credit notes, internal expenses report and month-end closing
• Support month-end closing reporting and activities
• Handle day-to-day operations and transactions in the forwarding area.
• Data entries in CW1 system.

Job Requirements

• Diploma/ Degree
• 1-3 years related working experience
• Knowledge of logistic industry preferable
• Excellent communication skills (verbal and written)

Job Purpose

Ensure that the handling of hazardous cargo in DHL Global Forwarding is consistently compliant to all legal guidelines and requirements. The Dangerous Goods Manager is responsible for making sure safe and compliant handling of Dangerous Goods according to global protocols in coordination with relevant stakeholders within a specific region.

This also entails functioning as an intermediary between the global DG team and the country organisations as well as monitoring consistent training.

The role is responsible for both Air Freight and Ocean Freight and requires active collaboration and alignment with the operations functions in both products.

Key Tasks

- Collaborate with global Dangerous Goods manager to facilitate needs and requirements from countries within specific region

- Support countries with implementation of global Dangerous Goods standards and their individual training needs

- Monitor application of global Dangerour Goods standards, identify gaps or non-compliance issues and work with relevant stakeholders to address them

- Provide support on issues and problems for less established country organisations

- Conduct risk assessments to identify potential hazards associated with the handling and transportation of dangerous goods within the region. Alert risks to global team and implement strategies to mitigate risks.

- DG user management and coordination on regional level

- Produce regional DG reports as specified and agreed on with global team

- Collect feedback from country organisations and align with global team to ensure continouus improvement of functional processes

- Monitor changes in DG regulations on country and / or regional level and notify global team if impacting global framework / processes

- Lead regular update meetings with country DG managers across the region to enhance communication across geographies and ensure regulatory compliance

- Align with regional Marketing & Sales for Dangerous Goods specific matters

- Collaborate with stakeholders at all levels to understand their needs, gather requirements, and manage expectations

- Stay updated on industry trends: Stay informed about industry best practices, rules and regulations, emerging technologies, and trends in digitalization to ensure the organization remains competitive, innovative and compliant.

Differentiator (skills, experience, knowledge)

- Industry knowledge and experience: Solid understanding of the specifics of the forwarding industry including (but not limited to) rules and regulations, industry practices etc.

- Extensive expertise in the transport of Dangerous Goods and strong understanding of import regulations, customs procedures, and documentation requirements

- Project management expertise: strong project management skills, effectively planning, organizing, and executing projects from start to finish.

- Business acumen: Deep understanding of the organization's business goals and objectives, allowing the person to align technology solutions with strategic initiatives and drive value for the business.

- Technical knowledge: Solid understanding of technology and IT systems, enabling effective communication and collaboration with technical teams, as well as informed decision making regarding solution design and implementation.

- Stakeholder management: Building and maintaining relationships with stakeholders at all levels, including business leaders, clients, vendors, and internal teams. Effective expectations management and alignment throughout the solution delivery process.

- Problem-solving skills: Adept at identifying and resolving issues - strong analytical and problem-solving abilities, enabling the person to make informed decisions and find innovative solutions.

- Communication and leadership: They possess excellent communication skills, both verbal and written, and can effectively lead and motivate cross-functional teams to achieve project objectives. They can effectively communicate complex technical concepts to non-technical stakeholders.

Stakeholders

- Convince other subject matter experts to accept new concepts, practices, and approaches

- May cooperate with and coordinate 3rd parties e.g. external service providers

- Build strong, trusting cross-functional relationships with DHL managers

- Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders

- Provide technical guidance to line managers and employees

Management Responsibility

- Individual contributor who may manage two or fewer employees

- May direct the work of other lower level professionals or manage processes and programs

- Coach, review and delegate work to lower level professionals

Education/Qualification Requirements

- Bachelor Degree or equivalent experience/qualification

- More than 6 years relevant experience preferably in forwarding logistic and process improvement

- Preferably supervisory or team lead experience

- Work experience in the Asia Pacific region would be a distinct advantage

Job Description

• Ensure proper cut-off procedures at month-end closing
• Adhere to operational KPIs related to Billing, such as billing timeliness and Billing adjustments
• Attend to escalations involving Billing issues to ensure smooth operations
• Responsible for timely invoicing, accuracies of billings, issuance of credit notes, internal expenses report and month-end closing
• Support month-end closing reporting and activities
• Handle day-to-day operations and transactions in the forwarding area.
• Data entries in CW1 system.

Job Requirements

• Diploma/ Degree
• 1-3 years related working experience
• Knowledge of logistic industry preferable
• Excellent communication skills (verbal and written)

Job Description

• Handle customer complaints and cargo claims
• Develop customer relationships with existing customers
• Handle ad-hoc customer enquiries on sales/rate quotation and operational issues
• Liaise with customers and overseas offices/ JV on shipping activities and documentation
• Handle full set of shipping documents (PSA/ Customs/ Tradenet/ Portnet)
• Ensure proper cut-off procedures at month-end closing
• Handle day-to-day operations and transactions in the forwarding area
• Data entries
• Send pre-alerts and shipping advices to customers and DGF overseas offices
• Ensure timely dispatch of shipping documents to customers and DGF overseas offices
• Process shipment data
• Handle general enquiries regarding shipments, vessel's ETA and charges
• Send shipment arrival notification letters to consignee and issue delivery orders
• Tradenet/ customs documentation
• Liaise with relevant departments upon cargo irregularity reported
• Responsible to ensure Full, Accurate and Timely data including shipment milestone in CW1 system
• Responsible to ensure ACR updated timely
• Responsible to ensure Demurage, Detention, Storage and other incidental charge are recovered from customer
• Responsible for file profitability

Job Requirements

• Diploma/ Degree
• 1-3 years related working experience
• Knowledge of logistic industry preferable
• Excellent communication skills (verbal and written)

Job Purpose

Drive all Oceanfreight Operational KPI performance of all Asia Pacific countries and support the countries in achieving their KPIs as well as the productivity and data quality benefits intended to be delivered through these KPIs. Each team member will be given a set of specific KPIs/topics to make their own and drive.

Differentiator

· Subject matter expert who applies advanced knowledge of the job area and Oceanfreight processes typically obtained through advanced education and work experience

· Manage projects / processes and delivers results with limited supervision

· Problems faced are difficult and often complex

Main Responsibilities

· Execute Operations process and performance improvement plans with in-depth analysis and potential solution proposals to meet KPIs as well as productivity and data quality goals

· Review and evaluate impact of process and system changes to ensure quality, efficiency, and improvement

· Understand and analyse operational data and statistics to identify further opportunities, develop action plans, and implement process improvements

· Cooperate with Global, Regional and Country Operations & Compliance teams with various analysis and process improvements and provide ad-hoc assistance to country, regional and global management

· Formulate innovative business and technical solutions to improve operational effectiveness

· Consolidate the results of improvement projects and compose relevant report on progress and results

· Deploy best practices to identified key risk areas and resolve them

Stakeholders

· Connect with and influence other specialist departments such as, but not limited to, BPO/IT Training, BPO/IT CIS (Customer Information Services), Global Oceanfreight Operations, etc.

· Build strong, trusting cross functional relationships with DGF managers such as Country Oceanfreight heads and country managers, regional Oceanfreight head and CEO

· Understand customer and key stakeholder interests and concerns such as Oceanfreight Operators in country, supervisors, and country management. Advise stakeholders of purpose and goals of projects

· Provide technical and system guidance to line managers and operators

Management Responsibility

· Directs the work of country level professionals and manages process and programs affecting operators

· Coach and review the work of country level professionals and operators

Required Skills

· Operations Management, Process Engineering, Business Processes, Quality Control, Net Promoter Score, Reporting, Performance Management, Process Improvement, First Choice, Change Management, Cost Reduction, Workflow Automation, DGF Business Knowledge, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation

Qualifications

· Bachelor’s Degree or equivalent experience/qualification

· More than 6 years of experience

Job Description

• Care for cargo - Check Station Metrics Widget; Check LCM (Life Cycle Monitor) – ensure On-time performance against customer promise.
• Accepts all booking orders (from customer or overseas office) and processes them for handover to Operations.
• Acts as key contact for allocated customers – Own the customer, quality, gross profit.
• Stays informed on shipment and exception status for allocated customers.
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
• Handles customer enquiries.
• Builds partnership and respond promptly - Takes and handles any customer complaints/feedback; solves customer complaints or assigns tasks to other functions
• Participates in joint Sales visits if necessary.
• Offer innovative solutions through upselling
• Passes on leads to Sales.
• Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete, where applicable.
• Collaborates closely with Export Operations, Freight planning team and other departments for smooth handling of shipments and continuous updates.
• Escalates issues, if required.

Requirements

• Diploma/ Degree with 1-3 years of relevant experience
• Knowledge in freight forwarding/ logistics industry preferred

Job Description

• Verify and sort delivery orders by Alpha order received from Import Department.
• Verify documents and validate external and internal customers' contract rates prior to billing.
• Assist to raise invoice and accrue costing.
• Ensure timely and accurate invoicing to internal and external customers.
• Correspond with Internal stakeholders on rate disputes.
• Issue and follow through OI (Operational Irregularities) against Internal Stakeholders for non-compliance.
• Refer to Customer profile on their batching requirement and ensure timely dispatch of complete set of supporting documents.
• Batch sorted invoices against import register by assigned batch number.
• Work with internal stakeholders to resolve billing and batching discrepancies.
• Any other jobs as and when assigned.

Job Requirements

• 1 - 2 years of relevant experience
• Good knowledge of Air Freight
• Good administrative skills
• Results driven and attention to details
• Microsoft Excel skills
• 5 day work week (Monday to Friday - 0830h to 1800h)