Total 58 job vacancies by Spd Scientific Pte Ltd

As a key member of the Sales Support Team, the Customer care (Sales Support) Executive reports to the Head of Sales (Singapore and Malaysia). The role focuses on delivering excellent service to our customers with dedicated market focus. The responsibilities include handling customers' queries professionally to orders being placed within the expected timelines and manage inbound contacts via three (3) channels such as phone, email, and periodic sales visits.

The objective is to drive sales growth through contract renewals of the existing contracts, enhance customer satisfaction, and stay informed about the industry trends.

Key Responsibilities:

• To maintain a proactive relationship with customers in your own market responsibility area
• To facilitate good communication between customer, Sales, and Operations Departments.
• To enter customers' orders in accordance with the Purchase Order (PO) and allocate quantity. This is to ensure that the orders are in optimized delivery quantity and evenly loaded over the month.
• To anticipate customer reactions to unfavourable schedule confirmation and quality issues, etc. The Sales Support Executive is expected to address any customers' concerns and pursue information or activity to satisfy the customers' needs.
• To keep up to date with product knowledge, policies, and processes so as to provide accurate and relevant information to customers.
• To utilise the available quotation tools and knowledge about the customer, to leverage on insights leading to an improved customer satisfaction and successful resolution and upselling.

Requirements:

• Degree in Business Administration or Lifescience and Biology related qualifications
• Work experience in a SME trading or distributor environment
• 2 years of sales support experience preferred
• Organized, meticulous, and disciplined person with a good eye for details
• Able to work in teams as well as independently
• Must be able to work in fast-paced environment
• Good proficient in written and spoken English
• Proficient in MS office - Words, Excel
• Knowledge of Trade Facilities like Letter of Credit is advantageous

Product Knowledge and Support:

• Develop a deep understanding of the company's product portfolio.
• Provide technical support to customers and the sales team regarding product features, specifications, and applications.
• Assist in the preparation of product documentation, including datasheets, manuals, and user guides.

Sales Support:

• Collaborate with the sales team to respond to customer inquiries and provide product-related solutions.
• Assist in preparing quotes, proposals, and presentations for potential clients.
• Support the sales team in managing customer accounts and tracking sales orders.

Customer Service:

• Address customer questions and concerns promptly and professionally.
• Handle customer complaints and work with the relevant teams to resolve issues effectively.
• Ensure customer satisfaction by following up on orders and service requests.

Market Research and Analysis:

• Conduct market research to identify trends, competitor products, and customer needs.
• Provide insights and feedback to the product development team to enhance existing products or develop new ones.

Documentation and Reporting:

• Maintain accurate records of customer interactions, sales activities, and product issues.
• Prepare regular reports on sales support activities, customer feedback, and product performance.

Training and Education:

• Conduct training sessions for the sales team and customers on product features and best practices.
• Develop training materials and resources to support ongoing education efforts.

Collaboration:

• Work closely with the product development and marketing teams to ensure that the sales team is equipped with the latest product information.
• Coordinate with logistics and operations teams to ensure timely delivery of products to customers.

Continuous Improvement:

• Identify areas for process improvement within the sales support function.
• Suggest and implement improvements to enhance customer experience and operational efficiency.

Qualifications:

• Education: Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Experience: Previous experience in sales support, customer service, or a related role.

Skills:

• Strong communication and interpersonal skills.
• Technical knowledge of the company's products.
• Problem-solving abilities and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.

The Role:

• Prospect, develop and drive sales plans to promote and sell laboratory reagents, consumables and equipment to the institution (universities and institutes) market
• Manage key accounts and identify new customers
• Evaluate customer needs and market competition
• Manage sales strategies to improve market share and profitability for the business
• Provide regular reports to the management team on market / customer / sales trends
• Report market trends of new & existing products in the local market
• Develop SPD Scientific company image in the market as a reliable partner for all their needs

The Pre-requisites:

• Tertiary education in Scientific field
• Prior sales/lab experience in Industrial testing laboratories is a plus
• Excellent written and verbal communication and interpersonal skills
• Proven ability to build relationships, influence customers at all levels
• Team player with the ability to work independently
• Professional, self-motivated, focused and creative

SPD Scientific is a leading distributor of laboratory reagents, instruments and solutions to the lifescience, diagnostics and industrial markets. The company is committed to provide high quality products and solutions to improve accuracy and efficiency to laboratories across a wide market segment.

About the job

Introduce and promote labwares and consumables and general equipment product lines, garnering market awareness as stipulated by the management in terms of given demographics, industry and technological sectors.

Responsibilities

• Plan selling activities for the assigned territories, identify potential clients through research, networking, and various prospecting methods like cold calling, email campaigns, and social media outreach.
• Develop strong relationships with new and existing clients by understanding their needs, providing excellent customer service, and keeping them informed of updates and promotions.
• Work to meet or exceed individual and team sales targets by closing deals and generating revenue and optimal gross profits for the company.
• Effectively present and demonstrate the value proposition of the offered products or services to clients during sales pitches, trade shows, or other opportunities.
• Discuss contractual terms with clients, negotiate deals, and finalize agreements to ensure mutually beneficial outcomes and the subsequent satisfactory fulfillment of client’ orders.
• Coordinate with the marketing, product development, applications, technical service, administration support and finance departments to ensure full client satisfaction and convey customer feedback for improvements.
• Effectively make use of “Salesforce” (CRM software) to keep detailed records of selling activities, maintain an updated customer database, and report on sales performance to management in timely fashion.
• Continuously enhance product knowledge and stay informed of market developments, competitors’ activities and products’ information to remain competitive and effective in addressing customers and their needs.
• Any other duties assigned by Senior Management team.

Requirements

• Bachelor degree in Biotechnology / Medical Technology / Lifesciences / Food Technology / Biomedical / Sciences related
• At least 1 year of Sales related experience
• Strong presentation skills and eloquent
• Team player and hands-on in initiatives and projects
• Thrive on challenges, strong problem-solving and analytical skills
• Proficient in Microsoft Office skills

SPD Scientific

is a leading distributor of laboratory reagents, instruments and solutions to the lifescience, diagnostics and industrial markets. We are committed to provide high quality products and solutions to improve accuracy and efficiency to laboratories across a wide market segment.

SPD Scientific Pte Ltd is rapidly expanding. As part of our expansion program, we are seeking experienced and high-caliber individual in this newly created role to join us.

The role will be reporting to the Business Entity Manager as a key member of the Sales Team in SPD Scientific. This is a customer facing role supporting Sales, Operations, and Product Management who will be responsible for the execution of orders with the primary focus on building a strong relationship and providing superior customer experience.

We are looking for someone who is a self-starter and is able to work under general direction using discretion to complete tasks, frequently solves problems through research of multiple alternatives, builds stable working relationships with internal and external contacts, and impacts the immediate workgroup through accuracy of tasks and information provided.

Responsibilities:

• In this role, you will be leading the business and growth development of all brands and marketing activities. You are accountable for the overall expenses and profitability of the product segment. To have in-depth knowledge of business products, value proposition and identifying and mapping business strengths and customer needs.
• You will be managing the training and development of the sales team in Singapore in developing their team strategies. You will be responsible for managing, servicing, and maintaining good business relationships with all customers.
• Through monitoring of market trends and customers, you will contribute by making recommendations or developing strategies to better position the team and resources to deliver optimal results. Researching new business opportunities and viable income streams.

Requirements:

• Bachelor's degree in Life Science, Biotechnology, Biomedical, Medical Science or related studies
• At least 5 - 8 years of relevant sales or sales management experience in the same industry
• Experience in Clinical Diagnostics segments or Animal Cell Culture Research, Pre-Analytical Chemistry and Infectious Diseases Diagnostics, Histopathology. Biochemistry, Microbiology, Hematology and molecular laboratories
• Strong analytical and management skills
• Excellent communication and interpersonal skills
• A dynamic team player with the ability to work independently. Strong analytical and management skills

SPD Scientific offers a comprehensive range of top-notch laboratory consumables, test-kits reagents, biomedical and laboratory equipment, and a host of microbiology culture media and diagnostic products. The company offers myriad benefits to customers in wide ranging industries, such as F&B sector, pharmaceutical, academic and government research institutions, and healthcare, by providing them the essential tools to assist in their medical research and discoveries.

Currently, we are looking for a Data Management Analyst to join our Team with the following responsibilities:

• Master Data Management: Oversee the global master data lifecycle processes, including the creation, validation, and deactivation of data specific to ERP, and CRM systems.
• Develop and enforce data governance policies and procedures maintained in the respective databases.
• Ensure data quality and integrity across the systems.
• Participate in cross-functional collaboration to support business requests.
• Suggest or support process improvements and best practices in relation to Data Management.
• Conduct regular data audits and quality assessments of the databases.
• Provide training and support to staff on data management practices.
• Resolve data-related issues and discrepancies within the systems.
• Maintain documentation for data management processes and policies.
• Able to translate business requirements into data modelling solutions and data infrastructure.
• Responsible for data migration and data standardisations within the organisations.

Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, or other related fields.
• Minimum of 3-5 years of experience in master data management or a similar role.
• Experience in Microsoft SQL Server and possess advanced SQL queries skill.
• Strong understanding of data governance and data quality principles.
• Proficiency in data management tools and software (e.g., MSSQL Server Management Studio, Power BI, and Excel).
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and a commitment to data accuracy.

Preferred Qualifications:

• Experience in using RapidStart tools and Configuration Packages for Dynamics Navision and/or Business Central.

SPD Scientific offers a comprehensive range of top-notch laboratory consumables, test-kits reagents, biomedical and laboratory equipment, and a host of microbiology culture media and diagnostic products. The company offers myriad benefits to customers in wide ranging industries, such as F&B sector, pharmaceutical, academic and government research institutions, and healthcare, by providing them the essential tools to assist in their medical research and discoveries.

Responsibilities:

• Lead and responsible for the S&OP process within each business unit.
• Utilize historical data, market trends and inputs from sales and marketing teams to ensure regional offices develop accurate and timely bottom-up demand forecast for products.
• Analyze demand patterns and identify factors that may impact demand fluctuations.
• Formulate and develop a set of statistical forecast methodology to address the demand plan.
• Collaborate with Sales Support executives and Sales Managers to consolidate forecast and ensure alignment with overall business objectives.
• Shape forecast for the key sales channel and coordinate with Supply Planning to define individual safety stock level.
• Collaborate with Operations teams in stocks planning and replenishment and allocations to distributor markets in our regional offices.
• Monitor the supply status and coordinate with Sales team for supply allocation decision during constrained situation.

Systems and Processes and Performance Management

• Monitor demand associated metrics such as forecast accuracy, bias error, etc as part of KPI.
• Proactively identify opportunities for demand planning process improvement.
• Generate regular reports and dashboards to communicate demand planning insights, KPI and performance trends to stakeholders and senior management.
• Partake in the demand-related discussions with key account customers.
• Participate in meetings to contribute to the developing strategies and programs which will improve our processes and overall competitiveness.
• Manage the team’s KPIs with the reporting manager and ensuring motivated performance of the team and their welfare.
• Undertake any other ad-hoc projects/ tasks assigned by the Director

Pre-requisites:

• Degree holder in Supply Chain Management, Statistics or other Business related discipline
• Relevant experience in a trading & distribution environment with at least 5 years of experience
• A hands-on person with experience in Demand Planning and Shipping Experience with Navision (ERP) will be an added advantage.
• Relevant experience in S&OP or IBP process is required.
• Good proficiency in written and spoken English.
• Proficient in MS Office – Word, Excel, PowerPoint (V-Lookup, Pivot Table)
• Critical thinker with problem-solving skills and able to withstand pressure.
• Team leader mentality, good time-management skills, great interpersonal and communication skills

Responsibilities:

• Perform site survey, installation, testing and commissioning, instrument maintenance and calibration on general laboratory/material testing/medical equipment.
• Ensure all equipment repair and maintenance service are promptly attended to and rectified within a reasonable period to minimize down time in customer’s operation.
• Liaise with external vendors, contractors, clients, suppliers and other business managers and staff on all issues pertaining to sales and service activities.
• Provide support in preparing service quotations and service contracts.
• Ensure accuracy and timely submission of all service reports and documentation.
• Upkeeps of technical library for manual and technical drawings
• Collaborate closely with the Service Manager to align technical service activities with overall service and business objectives.
• Maintain the desired customer excellence experience and always keep a positive outlook.
• Any ad-hoc duties assigned by reporting manager.

Requirements:

• Minimum NITEC in Electrical/ Mechanical Engineering
• Candidates should have a minimum 2 years of relevant experience in technical service.
• Customer Service Orientated mindset
• Quick learner, team player and ability to work independently with minimum supervision.
• Able to understand/interpret electronics, electrical and other technical schematic drawings
• Understand basic concept of computer networking/equipment
• Experience in basic setup of TCP/IP and physical connection of network equipment is advantageous
• Independent and self-motivated, with a positive attitude towards learning, and a pleasant personality
• Able to perform standby duty as and when activated (evenings and weekends)
• Preferably own a motorbike

Responsibilities:

• Lead the Sales and Operations Planning (S&OP) process, driving collaboration between commercial and operations teams to ensure alignment on demand forecasts and supply strategies.
• Acts as a business partner at all stages of the planning process. Responsible for all communication related to supply risks, interruptions, and impacts.
• Oversee forecasting, planning and inventory control, including but not limited to management of stock levels, lead times, and safety stock.
• Monitor inventory levels and implement strategies to minimize excess and obsolete stock while meeting customer demands. Establish effective inventory control processes to enhance efficiency and reduce holding costs.
• Develop and execute freight strategies to optimize routes, reduce costs, and select reliable forwarding partners, improving operational efficiency and customer satisfaction by ensuring timely and cost-effective deliveries.
• Analyse and report on actual versus budgeted metrics, including activities and expenses.
• Prepare and communicate Key Performance Indicator (“KPI”) reports to manage performance covering areas such as forecast accuracy, inventory targets, and freight expenditures.
• Oversee the team's KPIs, ensuring team motivation and well-being are maintained.
• Undertake any additional projects or tasks as assigned.

Pre-requisites:

• Degree in Supply Chain Management, Logistics, Business, or a related field.
• Minimum of 6 years of experience in Supply Chain & Shipping, with a track record of leading teams.
• Hands-on experience in planning and freight optimization.
• Experience in a trading and distribution environment is preferred.
• Proficiency in ERP systems such as NAV, SAP, or Oracle.
• Strong skills in MS Office – Word, Excel (V-Lookup, Pivot Table), PowerPoint.
• Ability to excel in a fast-paced environment and work effectively under pressure.
• Strong critical thinking and problem-solving abilities.
• Strong people & organizational leadership skills: Reliable; Change agent; People oriented; Approachable, Great team player.

Responsibilities:

• Assist in the preparation and analysis of dashboards for reporting

• Establish budgets, compiling management and departmental reports

• Analyze and report on monthly departmental performance, comparing actual figures to budgeted targets and identifying areas for improvement.

• Conduct feasibility and cost-benefit analyses, as well as scenario building, for both new and existing projects or strategic initiatives.

• Support the annual revenue forecasting and projection processes.

• Extract insights from data and communicate findings to stakeholders using a mix of reports, dashboards, and innovative technologies.

• Perform any ad hoc projects as assigned.

Pre-requisites:

• Bachelor's Degree in Accounting/ Finance (or equivalent)

• Singaporeans only

• Minimum 2 years of relevant experience in FP&A

• Knowledge in ERP Accounting System, Jet Analytics, Power BI is preferred.

• Analytical and Proficient in forecasting and budgeting.

• Strong knowledge in Data/Dimensional modelling.

• Proficient in MS Office suite especially MS Excel (Pivot, V-Lookup) and PowerPoint

• Team pleaser with good communication skills and able to work with employees across the organization.

• Well organized, meticulous, analytical and can work independently.

• A team player who can deliver under tight deadlines.

SPD Scientific offers a comprehensive range of top-notch laboratory consumables, test-kits reagents, biomedical and laboratory equipment, and a host of microbiology culture media and diagnostic products. The company offers myriad benefits to customers in wide ranging industries, such as F&B sector, pharmaceutical, academic and government research institutions, and healthcare, by providing them the essential tools to assist in their medical research and discoveries.

Within the healthcare industry, our products are used in clinics, blood banks, and hospitalsl for research and analysis in the areas of microbiology, molecular, haematology, immunohisto-chemistry, and biochemistry. Our expertise is backed up by our experienced and highly qualified service team, offering you unparalleled experience and a unique level of support for all your purchases.

We differentiate ourselves from the competition by the value add we bring to our customers by providing a seamless level of quality service from pre-sales to post-sales support. Leveraging on our technical expertise wrought through years of experience, we seek the highest quality level in customer application support, information technology, and on-going maintenance. Meeting and surpassing all the industry safety compliance in our products is paramount for us.

We are seeking an experienced Senior HR Manager to lead and enhance our HR functions by providing HR methodologies and contributing business centric ideas to the organization by understanding and prioritizing critical skills and strategies that are necessary for the business future across the Group.

We value our employees as our greatest asset and strive to create a workplace where they can thrive, and you will be a key player in aligning HR strategies with business goals and fostering a high-performance culture and. We are progressing towards regional market expansion and seeking for an dynamic and high-caliber individual to join us:

Key Responsibilities:

Business Partnering:

• Act as a strategic partner to senior leadership, providing HR insights and solutions that support business objectives.
• Collaborate with business leaders to align HR practices with organizational goals and drive business success

Team Management:

• Lead, mentor, and develop the HR team to achieve high performance and professional growth.
• Oversee HR team operations and provide support for career development.
• Manage corporate administrative office operations and ensure the smooth running of the processes

HR Operations:

• Oversee the efficiency and effectiveness of HR operations and systems.
• Ensure accurate management of employee records and adherence to HR policies and procedures.

Talent Acquisition:

• Develop and implement recruitment strategies to attract and hire top talent.
• Manage the full recruitment lifecycle, including sourcing, interviewing, and onboarding.

Compensation & Benefits:

• Design and administer competitive compensation and benefits programs.
• Conduct market benchmarking and analysis to maintain competitive offerings.

Performance Management:

• Lead the development and execution of performance management systems.
• Provide guidance on performance evaluations, feedback processes, and goal setting.

Employee Relations:

• Address and resolve employee issues, grievances, and conflicts with discretion and efficiency.
• Foster a positive work environment and promote employee engagement.

Talent Review:

• Conduct talent reviews to assess and develop employee performance and potential.
• Implement succession planning and career development strategies.

Employer Branding:

• Enhance and promote the organization as an employer of choice through effective branding strategies.
• Develop initiatives to strengthen our reputation in the job market.

HR Compliance:

• Ensure compliance with employment laws, regulations, and company policies.
• Manage audits and resolve compliance issues effectively.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field. Advanced HR certification (e.g., IHRP-CP/SP) preferred.
• 8+ years of experience in HR with a strong background in HR operations, talent acquisition, performance management and strategic HR functions.
• Proven ability to manage comprehensive HR programs and lead HR teams effectively.
• In-depth knowledge of employment laws, compensation strategies, and performance management practices.
• Excellent interpersonal and communication skills with the ability to influence and engage stakeholders at all levels and has a passion for employee engagement
• Good executor with proven track-records, analytical, resourceful, problem-solver, systems builder
• Reports to Head of HR or equivalent

Join Biomedia Holdings and Shape the Future of Science and Technology!

At Biomedia Holdings, we are a leading group of companies based in Singapore, specializing in microbiology and molecular diagnostics (infectious diseases), cancer diagnostics and therapeutics, radiation safety and research, and surgical devices (primarily in women’s health and orthopedics). We serve customers primarily in the Healthcare, Research, and Food & Pharmaceuticals industries. Our expertise lies in the marketing and distribution of point-of-care solutions, high-tech equipment, and consumables essential for laboratories and hospitals.

With a strong presence across the ASEAN region, Biomedia Holdings is poised for significant growth and expansion. We are continually venturing into cutting-edge technologies to enhance the capabilities of our industry and provide treatment possibilities that improve the lives of communities.

We are seeking strategic, resilient, and adaptable individuals who thrive in a dynamic and fast-paced work environment, both locally and regionally, to join our team and contribute to our ambitious expansion plans.

Be part of our journey to empower the sciences and positively impact lives in our community. Apply now and help us elevate Biomedia Holdings to new heights.

As an Admin Executive, you will play a crucial role in providing administrative support and ensuring the efficient operation of our office. You will be responsible for handling a wide range of administrative tasks, from coordinating meetings and office management to handling confidential information with discretion. Your ability to work well under pressure, adapt to change, and maintain a high level of professionalism is essential in this role.

Responsibilities:

• To ensure smooth day-to-day operation of the office, including front desk, maintaining office supplies, courier arrangements, equipment, and facilities management including vendor management.
• To lead in communication of office general announcements and ensuring that the collaboration and participation is effectively managed across the company.
• To manage and maintain databases, records, and confidential files, ensuring data integrity and security.
• To proactively identify, develop, and implement efficient administrative policies and procedures to streamline processes and ensure efficiency.
• To undertake corporate administration function for the office and support HR and Marketing functions, such as events (Internal and external), recruitment, onboarding, employee engagement, marketing, and branding initiatives.
• To provide comprehensive administrative support to executives and team members, including but not limited to scheduling meetings, managing calendars, handling correspondence and travel arrangements.
• To prepare and distribute internal communications, memos, and reports as required.
• Other ad-hoc duties assigned by management.

Pre-requisites:

• Diploma in Business or related field
• Minimum 3 years of relevant experience as an administrative executive
• Must have good hygiene practices in office housekeeping and fastidious with both cleanliness and orderliness.
• Able to interact easily with people and have a pleasant and open personality.
• A structured and organized individual with multitasking abilities and a keen eye for detail.
• An independent and resourceful problem solver.
• Ability to work effectively under pressure and adapt to change quickly (anticipation management mindset)
• Demonstrated ability to adapt quickly to changing priorities and work effectively in a fast-paced environment.
• Proficient in MS Office – Word, Excel and PowerPoint
• Ability to write and converse fluently in English and possesses strong communication skills.

Human Resource Business Partner (Talent Management)