Total 2,791 Full-time call center job vacancies in Singapore

Salary: $3000 per month

Working days: 5 days per week

Work location: Clarke Quay / Novena

Contract duration: till December 2024 (extendable)

Responsibilities:

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data (target respondent: corporate company/establishment)
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:

• At least 2 years experience in administrative & customer service
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken and good verbal/written communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Job Description:

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers

Job Requirements:

• Min N/O level and above
• Have Call centre / order processing experience will be an advantage

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

You will support the Manager to drive performance and service quality in the call centres across SingHealth through call and email audits, as well as from patients’ feedback. You will identify any tasks/ processes that have the potential to be improved and automated by harnessing technology. Driving the usage of Customer Relationship Management system will be one of the key deliverables. You will ensure proper and systematic documentation of Call Centre work processes and develop Robotic Process Automation (RPA) to automate these work processes. You are also required to participate in workgroups to drive change and bring joy at work.

Requirements

- Bachelor’s degree in computer science or related fields

- Experience in automation tools such as Blue Prism and UiPath would be advantageous

- Passionate in boosting efficiency through streamlining and automating work processes to drive productivity

- Strong communication and interpersonal skills

- Systematic with a high degree of initiative

- Collaborative and able to work in a dynamic, fast-paced and diverse environment

- A team player who enjoys working with people

As the Site Consultant for a Global/Regional Data Center I ensure effective and timely coordination of CI Infrastructure activities and overall management of the specified sites by applying the GDC/RDC processes, services and tools.

Consulting

• Coordination of customer projects/activities within the GDC/RDC
• Interface to customer & order teams (first point of contact) to fulfill requirements
• Supports internal coordination (incl. prisonization) of timelines & task for HW installations
• Consults and documents the datacenter service scope
• Consults other PSOs teams and solutions teams as well as the datacenter teams in their activities in the GDC/RDC
• ACI Rollout Coordination

Data Center Management

• Integrate CI standards & products into the GDC/RDC
• Build and maintain a relationship with relevant stakeholders and customer for the GDC/RDC
• Define, report and improve relevant KPIs
• Coordinates quality management activities
• Supports business planning in alignment with controlling

Processes, Tools & Standardization

• International standardization and global alignment of processes
• Coordination of global teams to improve service and ensures local and international knowledge transfer
• Design, implement and documents new standards and processes for the service
• Coordinate tool landscape and implements requirements
• Supports business planning in alignment with controlling

Vendor / ESP Management

• First point of contact for service management
• Service package maintenance
• Financial planning & tracking
• Concept creation for upcoming requirements

Logistic Management

• Supports remarketing and logistics processes

Other Tasks

• Coordinate audits
• Planning & Coordination of Projects and new IT-Rooms and/or buildings
• Supports other teams PSO in their audits for datacenter related topics
• Required knowledge competencies and attributes
• Skill/Competency Cluster: Consulting Knowledge

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum of 5 years of experience in data center management, consulting, or a related field.
• Understanding of BD (department) Services and Products and their connection to each other
• Proven project management & consulting experience
• Experience in international cooperation & communication
• Advance knowledge in process and tool management
• Understanding of Business Planning and Hardware Lifecyle processes
• Experience in resource planning & coordination
• Understanding in operation of Data Centers and Datacenter Infrastructure
• Experience in datacenter processes & value creation
• Basic knowledge in Electric/Electronic related engineering or equivalent
• Basic knowledge in energy efficiency and carbon neutrality
• Target oriented and able to work independently
• Working flexibility, willing to work onsite / ability to travel
• Entrepreneurial thinking (economic, customer & service oriented)
• Ability to coordinate external service provider (ESPs)
• Team player
• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
• Strong problem-solving skills and the ability to think strategically and analytically.
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

Roles & Responsibilities

1. Regular inventory management in labs including stock taking, replenishing, repair, and replacement.

2. Assist operation departments to liaise with vendors in procurement for inventory management

3. Organize resources neatly with the labels and stickers according to the practice.

4. Liaise with the departments for issuing PO, and receiving inspection.

5. Liaise with vendors in procurement, equipment installation, schedule of repair, and on-site checking.

6. Coordinating and ensuring timely calibration and PM schedule of laboratory equipment/ instruments.

7. Perform general checking for lab cleaning and housekeeping regularly.

8. Manage lab coat laundry and waste disposal schedule.

9. Conduct regular safety inspections and organize safety training-related activities and events.

10. Interface with various departments and engineers to ensure process safety delivery.

11. Manage Process Safety Performance Measurement and Analysis and conduct monthly safety review

Requirements:

1. Minimum Diploma in Applied Chemistry, Chemical Engineering, Material Sciences, Biological Science, or engineering or related field of studies.

2. Minimum of 1 year of relevant working experience in a chemistry laboratory environment.

3. Familiar with hazard identification, risk analyses, and assessment methodologies or familiar with ISO 9001 and/or ISO45001.

4. Good knowledge of industry standards and practices relevant to laboratory safety.

5. Excellent communication and organizational skills with the ability to multi-task.

6. Proficient in Microsoft Office (e.g., Excel, Word, and PowerPoint).

7. Independent and good team player.

8. Highly committed with a good service-oriented attitude.

Job Type: Full-time/ contract.

Convenient location: Near Jurong East MRT station.

Working Hours: 5 days/week. Office hours, no OT.

We are hiring Contract Call Centre Assistants to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers

Job Requirements:

• Min N/O/A levels and above
• Prior call centre or order processing experience is preferred
• Good interpersonal and communication skills

All Interested candidates are invited to email your resume in MS Word format to:
[email protected]

Please include your full working experience, education background, notice period, expected salary.

Natalie Chew Shi Qian

Outsourcing Team

Ref Code: #HGNT

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview

Responsibilities:

• Answer incoming calls from customers needing assistance in a variety of areas.
• Fulfill customer service functions.
• Answer questions, give explanation, and solve problems for customers.
• Complete special projects as assigned.

Requirements:

• Min GCE 'A' Levels or Diploma in any field
• No experience needed All training provided
• Required to start work immediately

All Interested candidates are invited to email your resume in MS Word format to: [email protected]

Ivy Yong Shi Mei
Company EA Licence number : 99C4599
Personnel C.E.I License: R2198995
Recruit Express Pte Ltd

Overview :

5 work's day ( 4 Weekdays + 1 Weekend)

Attractive Basic + Shift Allowance

Job Description:

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions

Job Requirement:

• Strong communication skills & Customer Service personality.
• Experience in call center and/or customer service or banking background have an advantage

Interested candidates may send resumes to [email protected] or apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Job Purpose:

Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be

responsible for assessing their call quality and providing feedback to attain maximum

customers’ satisfaction. Your goal is to achieve excellent performance from your team that will

bring sustainable business growth.

Job Description:

 Assist in the formulation of KPIs targets for individuals and teams

 Assist in training new call centre agents and ensure agents are well prepared for their calls

 Develop training documents that supports call centre operations

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Permanent, 5 days, Toa Payoh

Our client:

Data center Cooling Solution Provider

The candidate will be responsible for managing partnerships and channel relationships to drive growth and expand our market presence. This role requires a strategic thinker with excellent communication skills and a proven track record in the Data Center industry.

Job scope

1. External Partnership Management n channel management

· Identify, evaluate, and establish strategic partnerships with key stakeholders in the data centre industry.

· Have win win mindset and proficient with negotiating partnership agreements

· Develop and maintain strong relationships with

· Identify and onboard new channel partners (reseller , distributor)

· To develop n execute channel strategies to maximize market reach and sales performance.

· To engage with channel partners, including training, marketing materials, and joint marketing campaign

· Visit channel partners to offer support, gather feedback, and assess market needs.

Internal

· Work closely with internal teams, including sales, marketing, and product development, to ensure alignment and coordination.

Requirement:

• Bachelor’s degree in sales/marketing / mechanical engineering
• 3 years of experience in business development, partnership, and seller channel management in data centre industry.
• Able to travel as required.
• Experience in asia market an added advantage

please email your resume in microsoft word format to [email protected].

Job Responsibilities

• Ensures highest standard of service delivery to our customers.

• Monitor and respond to incoming calls/emails/social media platform/written correspondences

• Maintains confidentiality of the Bank’s customers and data.

• Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

• Uses customer service and sales skills to optimize the opportunity of each customer contact.

• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.

• Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

• Uses technology and system tools as directed and within established guidelines.

• Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

• Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements:

• Degree/ Diploma in any discipline.

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Summary of Responsibilities
• Demonstrates effective, clear and professional written communication to customers
• Provides prompt and efficient service to users including appropriate escalation of any issues.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem solving capabilities and assist customers in case of any issues

Requirements

• 1 year experience in customer service domain
• Demonstrates effective communication, composure, and professional attitude

Requirement:

- Have Call Centre Experience or Sale Order Processing Experience

Summary :

• Handle sales orders, customer and client enquiries/complaints.

• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

• Establish and maintain good working relationships with clients/customers

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description

• Industry/ Organization Type: IT / Software
• Position Title: Data Center Engineer
• Working Location: Boon Lay
• Working Hours: 5 days, Mon – Fri (Morning Shift 6 AM – 2 PM / Afternoon Shift 2 PM – 10 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform periodic walk-through, validation of equipment status, amber lights check, etc.
• Review work order requests in the queue and respond to semi-routine work orders by adhering to commitment times.
• Escalate and expedite orders to appropriate teams upon standard operating procedures.
• Rack and stack semi-routine customer equipment tickets.
• Support datacenter standard operating cross-connect work order requests.
• Support standard operating testing and standard operating installations of customer assets.
• Support standard operating procedures of layer 1 cross-connect certification testing.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma / Degree in IT/Computer Science, or related field.
• Minimum 1 year of IT experience or equivalent.
• Prior working experience in a Data Center, Network or Server environment would be an added advantage.
• Must be comfortable with shift rotation.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66104 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Purpose:

Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be

responsible for assessing their call quality and providing feedback to attain maximum

customers’ satisfaction. Your goal is to achieve excellent performance from your team that will

bring sustainable business growth.

Job Description:

 Assist in the formulation of KPIs targets for individuals and teams

 Assist in training new call centre agents and ensure agents are well prepared for their calls

 Develop training documents that supports call centre operations

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Orchard Surgery Center is seeking for enthusiastic people to join our growing family.

Job Description

· Single shift work

· 5.5 day per week

· Central location, near to MRT

· Friendly environment

· OT scrub nurse (minimal 2 years OT experience)

· staff nurse and above.

· Experience is a plus

· BCLS certified

· SNB registered nurse

You will be expected to:

· Provide professional nursing care to patients in the surgery center

· Assist the surgeons/anaesthetists during surgeries

· Assist the nurse manager in ordering of stocks and maintaining the inventories

· Nurse patient in the recovery room

· Admit and discharge patients

· Cross training between different specialities

Salary is negotiable (Depending on experiences and etc).

Please kindly get in touch if you think you are a fit for our family. Thank you!

Job Description

• Industry/ Organization Type: Telecommunication Services
• Position Title: Facilities Technician (Data Center)
• Working Location: New Tech Park & Techlink
• Working Hours: Rotating 8-hour shifts (3 on + 3 off)
• Salary Package: Basic Salary + Shift Allowance ($300) + AWS + Variable Bonus + Medical & Flexi Benefits
• Duration: Permanent

Key Responsibilities

• Maintain and service building facilities, including electrical and mechanical systems.
• Perform minor repairs and improvements to buildings and equipment.
• Conduct routine preventive maintenance on building systems and infrastructure.
• Manage and oversee contractors and vendors to ensure cost-effective, quality repairs and maintenance.
• Provide engineering support during weekends, public holidays, or extended hours when necessary.
• To standby 24 hours on duty roster (will provide additional standby allowance).

APPLY NOW!!!

• Minimum ITE Certificate/Diploma in Mechanical/ Electrical Engineering, Facilities Management or related fields.
• With hands-on skill set in mechanical (ACMV) and electrical systems, with proficiency in maintenance, troubleshooting, and repair.
• Prior work in critical environments like Data Centres, Cleanrooms, or Semiconductor plants is an added advantage.
• Effective communication skills and ability to work as part of a team.
• Competent in using Microsoft Excel and Word.
• Good understanding of facility M&E (Mechanical & Electrical) systems.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #64875 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Your Mission

This position is responsible for planning, coordinating, and executing the overall electrical maintenance of various electrically powered and controlled machinery and equipment.

What To Expect

• Plan and direct preventive maintenance on electrical systems, equipment, and machinery.
• Develop training programs to enhance the capabilities of maintenance engineers and technicians, including relevant technical knowledge and new equipment and technologies.
• Devise and implement continuous improvement plans for manufacturing equipment.
• Allocate and monitor the maintenance budget and expenditures.
• Conduct troubleshooting and maintenance for ad-hoc issues.
• Maintain appropriate inventory and stock levels of spare parts.
• Manage maintenance service suppliers, including machinery maintenance service providers, through regular contracts and other methods to ensure consistent high-quality performance.
• Support the maintenance department in managing key maintenance metrics such as budget, downtime, personnel, preventive maintenance, spare parts, and computer systems.
• Regularly report work status and key metrics.
• Comply with applicable standards (e.g., ISO 9001, ISO 14001, ISO 45001), laws, and internal guidelines.
• Lead and guide maintenance technicians in their work as needed.

What You'll Bring

• Bachelor’s Degree in Electrical Engineering or equivalent.
• 2-5 years of experience in electrical maintenance in the automated manufacturing industry preferred.
• 2-5 years of experience with electrical systems such as motors (SEW, Siemens), circuit breakers (SE), and contactors (SE).
• 2-5 years of experience with control systems such as PLC (Siemens), sensors (IFM, SICK), and relays (Omron).
• Basic to intermediate level in Siemens PLC, industrial ethernet protocols (PROFINET, EtherCAT, MODBUS TCP) and IO-LINK sensors and masters (install, fix, change, and re-setup).
• Basic to intermediate level in installation and setup of Siemens servo drives, inverters, motors and AC induction motors.
• Understanding of electrical wiring schematic drawing tools, power distribution panels, components, and grounding.
• Understanding of electrical systems, equipment, machinery and electropneumatic circuits.
• Knowledge of electrical maintenance and troubleshooting techniques.
• Understanding of SAP preventive and material management modules.
• Proficiency in MS Office skills and AutoCAD.
• Open-minded individual who seeks mutual growth with the company.
• Self-motivated and proactive personality.
• Problem-solving skills with logical thinking.

As the Site Consultant for a Global/Regional Data Center I ensure effective and timely coordination of CI Infrastructure activities and overall management of the specified sites by applying the GDC/RDC processes, services and tools.

Consulting

• Coordination of customer projects/activities within the GDC/RDC
• Interface to customer & order teams (first point of contact) to fulfill requirements
• Supports internal coordination (incl. prisonization) of timelines & task for HW installations
• Consults and documents the datacenter service scope
• Consults other PSOs teams and solutions teams as well as the datacenter teams in their activities in the GDC/RDC
• ACI Rollout Coordination

Data Center Management

• Integrate CI standards & products into the GDC/RDC
• Build and maintain a relationship with relevant stakeholders and customer for the GDC/RDC
• Define, report and improve relevant KPIs
• Coordinates quality management activities
• Supports business planning in alignment with controlling

Processes, Tools & Standardization

• International standardization and global alignment of processes
• Coordination of global teams to improve service and ensures local and international knowledge transfer
• Design, implement and documents new standards and processes for the service
• Coordinate tool landscape and implements requirements
• Supports business planning in alignment with controlling

Vendor / ESP Management

• First point of contact for service management
• Service package maintenance
• Financial planning & tracking
• Concept creation for upcoming requirements

Logistic Management

• Supports remarketing and logistics processes

Other Tasks

• Coordinate audits
• Planning & Coordination of Projects and new IT-Rooms and/or buildings
• Supports other teams PSO in their audits for datacenter related topics
• Required knowledge competencies and attributes
• Skill/Competency Cluster: Consulting Knowledge

Description

• Job location: Jalan Buroh
• 12 months contract with 1 month of completion bonus
• Company Transport at multiple MRT stations
• 5 day work week (Monday-Friday, 8.30am-5.30pm)
• No shift work
• DKSH is a certified Great Place to Work!

Job summary

• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers

Responsibilities:

• Answers incoming and outgoing calls in a timely manner and in accordance with the Hospital policy.
• Maintains confidentiality of caller and Hospital information as directed.
• Directing calls to internal and external stakeholders.
• Updating of contact details and relevant information into the Call Centre Enquiry System.
• Handling and resolving complaints.
• Reporting fault on telecommunication equipment
• Performs other related duties as assigned or requested.

Requirements:

• Min. Nitec or Diploma in any field of study
• Min. N/O Level (with call centre exp)
• Keen interest in the healthcare/ medical industry
• Prior call centre exp preferred
• Basic knowledge of Microsoft Office
• Able to commit long term

Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

This position will start off as 1.5 year contract.

Location:
Great Eastern Office, at Eunos

Responsibilities:

• Staff will be dealing with phone enquiries from policyholders and distribution representatives, effectively maintaining our Contact Centre’s high level of accessibility
• Attend to enquiries and requests via calls in a professional and prompt manner
• Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system
• Ensure effective and timely follow-up as promised to customers
• Manage customer complaints and feedback with a good closure
• Assist with ad-hoc initiatives/projects as delegated by Management

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3800

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

Responsibilities:

• Answers incoming and outgoing calls in a timely manner and in accordance with the Hospital policy.
• Maintains confidentiality of caller and Hospital information as directed.
• Directing calls to internal and external stakeholders.
• Updating of contact details and relevant information into the Call Centre Enquiry System.
• Handling and resolving complaints.
• Reporting fault on telecommunication equipment
• Performs other related duties as assigned or requested.

Requirements:

• Min. Nitec or Diploma in any field of study
• Min. N/O Level (with call centre exp)
• Keen interest in the healthcare/ medical industry
• Prior call centre exp preferred
• Basic knowledge of Microsoft Office
• Able to commit long term

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

- 1-2 years full time outsource contract (renewable)

- Up to $2300 + PB

- Mon to Fri, 8.30am to 6:00pm (Alternate Saturday ; 8.30am - 12.30pm) OR Mon to Fri; 8.30am to 5.30pm (Alternate Saturday ; 8.30am - 12.30pm)

- AMK

Job Responsibilities:

Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate
• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
• Proactive manage all front desk duties over the counter, phone and email
• Identify, profile and tier customers to the types of services that are relevant to their needs
• Ensure smooth customer transactions at all times and provide quality customer services
• Perform administrative duties, manage appointments and register customers
• Prepare room logistics and necessary materials
• Other duties as assigned by Team Lead and/or Branch Head

Period:

• 1 - 2 years full time outsource contract (renewable based on performance and headcount needs)

Location:

• Ang Mo Kio

​Working hours:

• Mon to Fri, 8.30 am to 6 pm (Alternate Saturday; 8.30am - 12.30pm) OR Mon to Fri; 8.30am to 5.30pm (Alternate Saturday; 8.30am - 12.30pm)

Salary:

• Up to $2,300 + Performance Bonus

Job Requirements:

• Candidate with prior experience in outbound call preferred
• Candidate with prior experience in front desk management preferred
• Basic Computer knowledge (Microsoft Excel and Word)
• Have a pleasant disposition with a positive attitude
• Excellent in customer service delivery
• Organised, self-motivated, and result-oriented individual
• Demonstrate a sense of urgency and work well under pressure as an individual and in a team
• Good verbal & written communication and interpersonal skills
• GCE ‘O’ levels and above

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Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, Shenton House #19-01 Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Responsibilities:

• Handle customers’ queries (via telephone / email) escalated from Call Centre
• Reports to the team lead and Contact Centre Manager
• Assist in the documentation of operational procedures
• Respond promptly to and record details of customer enquiries
• Handle and resolve issues raised by customers and record details of actions taken
• Escalate requests and unresolved issues to management

Requirement:

• Min O level / ITE / Diploma in any discipline
• Prefer 1 year experience in Customer Service / Call Centre
• Possess excellent customer service, communication and interpersonal skills

Tempserv Pte Ltd

EA License No: 06C3745

Consultant: Ivy Ng / EA Personnel No: R1102590