Total 84,345 Others/Any customer experience manager job vacancies in Singapore

About the Role

As Project Manager, you will own all aspects of our integrated security projects, not limited to planning, initiation, execution, monitoring, controlling and closing; ensuring our projects are delivered within budget, timeline, scope and quality. You will build and maintain excellent customer relationships to ensure continued success.

Job Responsibilities:

• Effectively plan, execute, monitor, control & close projects through AVTEL’S project life cycle with relevant project management frameworks & principles.
• Set project timelines and monitor project deliverables.
• Manage project costs & the resolution of any disputes.
• Plan direct and indirect onsite resources.
• Prepare monthly cost forecasts, achieving projected revenues and gross margins.
• Manage customer/ contractor relationships effectively.
• Identify risks and communicate to appropriate internal & external stakeholders. Develop a risk mitigation strategy and a contingency plan.
• Coach and support project team members with tasks you assign them.
• Manage occupational health and safety compliance plans including subcontract liabilities.
• Identify opportunities, improvements and solutions and drive continuous initiatives for organizational improvement.
• Demonstrate elevated levels of disciplined, professionalism, ethics, and accuracy in delivery of works under limited timeframe pressures.

Who You Are:

• You have proven project management experience (ideally 4-6 years) in a technical environment or electronic security industry.
• You have sound knowledge of the electronic security systems industry and understanding of system design.
• You enjoy the technical nature of understanding access control & CCTV systems in the data centre space.
• You are certified in Lennel access control or similar.
• You have completed/ are in the progress of completing a project management certification (such as Project Management Institiute), industry-specific certification or equivalent qualification.
• You have strong interpersonal skills and the ability to communicate across diverse audiences.
• You are a gogetter, problem solver with exceptional analytical skills.
• You possess strong organisational skills in dealing with multiple issues & various deliverables.
• You have sound commercial knowledge around financial analysis, cost management & project profit margins.
• You have excellent Microsoft Outlook,Project, Excel, Word and Power Point skills; solid programming skills and proven ability to troubleshoot problems and look for solutions.
• You are resilient, possess a growth mindset & will take on the challenge to deliver results with a keen eye for details.

*Manage company’s major season performance productions (average 3 productions for DES Arts and 2 productions for DES school per financial year)

* Adept in grant writing and reporting in arts administration

*Manage audience development/community outreach projects related to the productions ie: Arts education programme

* Manage Venue rental of DES premises

*Candidate need not be trained in arts administration but will require an interest in the arts

*Able to come up with Marketing/ fund raising strategies to promote company

JOB SCOPE AND DELIVERABLES

Work with Company Artistic Director to realize performance projects including initial research and contact of relevant stakeholders or potential collaborators.

Work with appointed personnel to manage and monitor progress of project via project framework, timeline, budget, sponsorship solicitation, marketing plan, and required production logistics that included but not limited to: execute professional work agreements and contracts for artists and technical personnel; liaise with related authorities for permit/license, ticketing agent, and relevant sponsorship/grant applications.

Collate and file post-production report (closure report) with project analysis and figure data.

Assist in identifying technical expertise and production personnel; sourcing for performance venue and needed production material.

Assist and involve in marketing & publicity visual/collateral; audience development work includes contact target audience groups, extract social media analytics,

ATTRIBUTES

Competent in creative problem-solving and openness to learning.

Great team player and a people-person.

Efficient multi-tasker and meticulous in organisation and time management.

Fast learner who is committed to given work portfolio.

Bilingual proficiency in both literacy and oracy is required.

Passion for the arts

Working Hours- 40 hours /5 Day week including weekends

Example of working hours

Wednesday-12pm to 9pm (Include 1 Hour Break)

Friday -12pm to 9pm (Include 1 Hour Break)

Saturday – 9am to 6pm (Include 1 Hour Break)

Sunday – 9am to 6pm (Include 1 Hour Break)

Monday – 9am to 6pm (Include 1 Hour Break)

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

-Completes engineering projects by organinzing and controlling project elements.

-To meet customer shipment schedule -monitor the production stataus .have day -to -day production output and work -in -progress reports.

-work closel with procurement team to follow -up material availability so as to plan production date,schedule and keep updating status weekly with detail reports.

Job Responsibilities and Duties:

• Support management decision-making with in-depth analyses.
• Partner with other department leads in cross-functional teams to execute initiatives and projects.
• Prepare monthly management reports and presentations (including financial and business performance analysis).
• Manage the daily operations of the finance department.
• Oversee the monthly closing of accounts and ensure timely preparation and submission of financial reports to management.
• Prepare and submit annual statutory accounts in compliance with statutory requirements.
• Prepare relevant financial reports and presentations for Annual General Meetings.
• Prepare quarterly GST returns and annual corporate tax filings.
• Prepare annual budgets and forecasts.
• Liaise with external bankers, auditors, tax consultants and corporate secretarial service providers.
• Establish and ensure compliance with policies and internal controls.
• Assess current practices and processes, and make recommendations for corrections or improvements.
• Perform any other duties which may be assigned from time to time.

Skills and Qualifications:

• Degree in Accountancy, or its equivalent, with professional qualification (e.g. CPA, CA)
• More than 10 years of relevant finance and accounting experience
• Experience in managing a team of accounting personnel
• Excellent organisational and leadership skills
• Good problem-solving, analytical and presentation skills
• Team player with outstanding communication and interpersonal skills
• Proficient in MS Office applications (Excel, Word, PowerPoint)
• Knowledge of Xero accounting software and clinics/healthcare industry will be an advantage

Job Responsibilities

• As a Vessel Manager, you will assume full responsibility for safe operation of a Fleet of Tankers vessels assigned to you.
• Besides day to day close monitoring of vessels, you will be required to supervise dry-dockings and repairs, carry out vessel inspections, conduct technical investigations, ensure certification and documentation of vessels under your charge are up to date and meet international safety standards.
• You will also judiciously manage budgets allocated to vessels and produce regular reports.

Job Requirements:

• Minimum 10 years sailing experience.
• Minimum 1 years sailing experience as Chief Engineer.
• You should be professionally sound, highly motivated & a good team player.
• Good leadership qualities & strong commitment to safety/compliance procedures are essentially needed in our organization.

Cybersecurity Manager

Responsibilities:

• Establish security policies, conduct risk assessments, and ensure compliance with industry standards (eg. CCoP, IM8, ISO27001, NIST, IEC 62443)
• Oversee incident response, investigate breaches, and lead post-incident analysis
• Manage the design and deployment of security solutions (firewall, IDS/IPS, SIEM)
• Ensure security integration across sftware and infrastructure development
• Ensure regulatory compliance and oversee third-party vendor security assessment
• Develop and deliver security training and awareness programs
• Stay current on cybersecurity trends and continuously enhance security infrastructure

Requirements:

• Degree in Information Security or related fields
• Certification in CISSP, CISM preferred
• 5+ years in cybersecurity with 3+ years in a project management
• Expertise in network security, encryption, and security tools (SIEM, IDS/IPS, firewall)
• Familiar with security frameworks and secure software development
• Experience in managing large-scale OT/CII security projects and familiarity with emerging technologies like PAM, MFA, and zero trust architecture

Requirements

· Applicant must have work experience in same industry of wholesale of medical, professional, scientific and research equipment

· Excellent communication and interpersonal skills.

· Strong negotiation and persuasion abilities.

· Ability to build and maintain relationships with diverse stakeholders.

· Self-motivated and target-oriented mindset.

· Ability to work independently and as part of a team.

Responsibility

· Setting sales goals and developing sales strategies

· Achieving on the daily, weekly, and monthly sales targets, gather sales leads, building a database of potential clients and covert prospects into new clients.

· Contacting potential and existing customers on the phone, by email, and in person.

· Establish and maintain a good rapports and relationship with clients (new / existing), partners & customers

· Follow up closely with the customer on whole process from signing up case till delivery (Pre & Post Sales)

· Preparing and sending quotes and proposals.

· Key in client’s details and managing the sales process through specific software programs

· Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs.

With or without experience welcome. Otherwise, OJT/training will be provided!
- Location(s): CBD
- Working Days: 6 days/week
- Working Hours: 11am to 11pm (2 hrs break)

Job Description & Requirements
- Oversee day-to-day operations of the outlet, ensuring that everything runs smoothly and efficiently.
- Ensure high levels of customer satisfaction by monitoring service standards and addressing customer feedback.
- Handle customer complaints and inquiries professionally, resolving issues quickly and efficiently.
- Manage inventory levels, ensuring that the outlet is well-stocked without over-ordering.
- Monitor and control wastage and food costs to maintain profitability.
- Ensure that the outlet complies with all health and safety regulations, including food hygiene, sanitation, and employee safety protocols.
- Ability to think on your feet and resolve problems quickly, whether related to staff, customers, or operational issues.

We Offer:
- Competitive salary and benefits package.
- Opportunities for career advancement and skill development.
- A dynamic and supportive work environment.
- Staff discounts on meals.

How to Apply:
Sent your resume and a cover letter via this platform

1. Over-all in-charge for Planning and Site Operation

2. Ensures all company’s ISO, safety, environment policy and procedures are complied with.

3. Liaise with Client, Authorities, Consultant, QS, Purchasing and Subcontractors

4. To monitor and chase Authorities submission & approval for Structure, Architectural and M&E.

5. Chair progress meeting and presentation to Client and Consultants.

6. Monitor & Comply to Master Programme and create micro schedules for all work trades.

7. Closely monitoring of site progress and to resolve whatever site obstruction to expedite works.

8. Monitor Coordinators & Engineers and ensure all communication will transmit to all parties (Architectural, Structural & M&E – staff & subcontractors)

9. Monitor and chase Contract Department to award subcontractor works

10. Monitor and chase Materials sample submission for all trades to consultant / client approval.

11. Monitor and assist Coordinator & Engineer to Prepare Method Statement for approval.

12. To assist Coordinator and Engineer for preparation of required Mock Up unit.

13. Ensure that all information is distributed to all site staff, sub-contractors, suppliers and all other trades involve in the project.

14. Correspondences to Consultants, Subcontracts and HQ.

15. Maintains and ensure all testing requirements and records are in place.

16. Ensures all discrepancies are resolved with the consultants in the shortest time required.

17. Monitor daily activity report from respective site staff

18. Liaise with, Structure Engineer, Architectural Coordinator and M&E Engineer for daily progress of work to ensure meet the target schedule of the Project completion.

19. Performs daily site inspection to ensure work progress is align to the schedule.

20. Performs daily inspection to ensure safety provision on site.

21. To ensure all safety documents are in place to get ready for any Authority Inspection.

22. Performs daily site inspection to resolve site problems with the structure Engineer, Architectural Coordinator, M&E Engineer & Site Supervisors.

23. Accompanies Consultants and Client for any site inspection if neccesary

24. Monitor all site works to ensure they follow according to contract and specifications.

25. Conducts site meetings as and when required in regard to site issues.

26. Inspect works carried out by subcontractors are in-accord with approved trade demonstration

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

Job Description

• Liaise with the Project Manager to carry out architectural work scheduling, material requisition, cost control, project supervision and documentation. Inform Project Manager/ Technical Manager on any technical / site problems pertaining to architectural works.
• Manage and lead Architectural project teams by outlining and assigning work, reviewing technical accuracy and technical outcomes.
• Review reports and other documentation prepared by the Architectural Coordinators. Assist the Project Manager in the preparation of the presentation to management, clients and stakeholders.
• Manage the Architectural consultants to meet project program, design deliverables, and Authority submission and timely approval.
• Review and value-add to the designs/specifications/drawings submitted by consultants.
• Provide design and technical support / resolution to site queries / issues over the duration of Construction, as and when required.
• Conduct routine inspections on architectural works to ensure smooth progress & compliance with approved design and specification.

Job Requirement

• Degree in Architecture, recognized by the Board of Architects or Singapore PEB
• At least 8 years’ experience in Architectural coordination works.
• Possess Qualified Professional license accredited by local authority board will have an added advantage
• Conversant with local codes and authority submissions.
• Fluent in spoken and written English and strong presentation skills.
• Proficient in Microsoft Office, Photoshop, AutoCAD, Sketch-up, Bluebeam, and Revit.
• Consultant firm experience will be an advantage.
• Strong leadership, coaching skills and organising abilities.
• Highly motivated, self-driven with initiatives to work independently.

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

Key Roles & Responsibilities

Perform bookkeeping, data entry, and reconcile accounts payable/receivable and bank statements.

Ensure timely payment processing and seek necessary approvals in adherence to the Delegation of Authority.

Monitor accounts receivable aging and manage credit control.

Maintain and tag fixed asset schedules.

Prepare monthly, quarterly and annual financial closing and reporting, including managing external audit and preparation of AFS.

Manage monthly and quarterly forecasting, annual budget planning, and performance analysis.

Monitor and control the company’s budget.

Prepare accurate and timely reporting decks for management, senior leaders, and board meetings.

Utilize the Terra reporting system, perform gap analysis, and ensure compliance with Singapore Financial Reporting Standards and other statutory regulations in management reports.

Prepare feasibility reports on investment projects, including financial forecasts and sensitivity analysis.

Partner with department heads to translate analytical needs into data requirements with clear metrics.

Coordinate and lead year-end stock take, including recounting stock variances.

Prepare and ensure timely tax reporting and compliance (direct, indirect, and transfer pricing).

Continuously review work practices for operational efficiency improvement.

Handle various ad-hoc requirements.

Qualifications, Skills & Knowledge

Degree in Accountancy or Finance.

ACCA or CPA Singapore equivalent.

At least 8 years of relevant work experience.

Minimum of 3 years of experience in audit/tax.

Commercial finance analytical experience in the SME consumer/F&B industry is advantageous.

Proficient in MS Excel and PowerPoint.

Strong knowledge of Singapore Reporting Standards and other accounting regulations.

Meticulous and analytical with data.

Excellent interpersonal and communication skills; proactive team player.

Experience with Hyperion (HFM) and Dynamics 365 ERP applications is a plus.

Experience with Lease Accelerator, Xero accounting software and Terra system is a plus.

Responsibilities:

• Assess and review existing architectural designs, coordinating with clients and internal teams to ensure project completion aligns with contract requirements.
• Manage architectural scheduling, material requisition, cost control, project supervision, and analyze variances to initiate corrective actions.
• Develop and implement policies, standards, and procedures for engineering and technical work.
• Conduct technical meetings and maintain close collaboration with consultants.
• Present and explain proposals, reports, and findings to clients.
• Monitor the quality and progress of all project disciplines, ensuring production requirements are met.
• Facilitate the recruitment, placement, and evaluation of architectural or engineering project staff.
• Perform other ad-hoc tasks as assigned.

Requirements:

• Degree in Architecture, preferably recognized by the BOA or an equivalent authority.
• Minimum of 10 years of relevant project/site experience.
• At least 3 years of experience in MRT/LTA projects is preferred.

A Construction Company is seeking for a self-motivated & independent individual to join us.

• Overall brand direction and strategies.
• Ensure long term brand alignment with goals.
• Work with Marketing Head to manage content and collaterals for the brands.
• Research on marketing trends/developing trends in terms of customers' behaviour and public perception.
• Maintain Company’s public image through implementation of marketing initiatives.
• Oversee social media accounts and ensure brand consistency.
• Developing and implementing growth strategies
• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement

Requirements:

• Diploma or Degree in Business Management with at least 8 years of experience in Operations and at least 5 years in managerial position, or an equivalent combination of related experience and formal education.

Job Responsibilities:

• Collaborate with client to define project scope, objectives, and deliverables.
• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Conduct feasibility studies and risk assessments to identify challenges and develop mitigation strategies.
• Oversee all aspects of project execution, from site preparation to construction and infrastructure development.
• Coordinate with architects, engineers, sub-contractors, and supplier to ensure adherence to project specifications and timelines.
• Monitor project progress, track milestones, and address issues or delays promptly.
• Develop and implement procurement strategies for Forward Works Contracts, Consultants, and Contractors.
• Manage project closeout procedures.
• Implement quality assurance measures to ensure construction and development activities meet industry standards and regulatory requirements.
• Conduct regular inspections and quality checks to verify compliance with project specifications and safety protocols.
• Coordinate with regulatory agencies to secure necessary permits and approvals.
• Maintain accurate project documentation, including contracts, permits, drawings, and correspondence.
• Serve as the Contract Administrator for projects, including the evaluation of contractual claims.

Job Requirement:

• Bachelor’s degree or above in Civil Engineering, Construction Management, Architecture, or a related field.
• Proven experience in project management, preferably in residence building development or commercial building in Singapore
• Strong knowledge of building codes and regulatory requirements
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong leadership skills with a focus on teamwork, collaboration, and problem-solving.

Responsibilities:

• Solution Selling for Mobile & Web Application.
• Identify and develop sales opportunities in Singapore market.
• Develop plans and sales strategies to increase branding and market share.
• Prepare sales presentations and solution demonstration.
• Prepare Sales proposal.
• Work with Marketing team to develop sales campaigns to target vertical industry.
• Forecast monthly, quarterly and annual sales revenue and generate timely sales report.

Job requirements:

• Experience in Software Solution Selling
• Good working attitude and communication skills.
• Minimum 4 years Software Sales experience
• IT background preferred.

The Administration Manager plays a role in many parts of a business’s operations. This is a top-level role, meaning the Administration Manager works with other leaders and team members in each of the business’ departments. Administration Manager has a lot of duties to perform on a daily basis, including:

• Guiding the company’s activities
• Identifying opportunities to improve a business’ policies or objectives
• Ensuring the company is operating securely and effectively
• Preparing and reviewing operational reports
• Leading and/or participating in meetings
• Assisting line managers in compiling annual budget information and reports
• Maintaining all policies and procedures manuals
• Hiring and training administrative staff
• Delegating tasks to administrative assistants
• Creating personnel folders for new hires
• Monitoring and projecting staffing needs
• Overseeing department budget planning and development
• Managing and maintaining all department databases
• Performing clerical accounting and general office duties as needed
• Developing strong relationships with cross-functional teams and departments

Showroom Customer Service Representative

• Industry: Interior Design (Luxury Brand)
• Remuneration: Up to $4000 - Depending on experience
• Working Hours: Monday to Friday; 9am – 6pm
• Location: Redhill MRT / Orchard Boulevard MRT

Job Responsibilities:

• Oversee the daily operations of the showroom, ensuring it is clean, organized, and visually appealing.
• Maintain an inviting atmosphere, ensuring the space reflects the company’s brand and product aesthetics.
• Assist with visual merchandising to showcase products effectively.
• Welcome and greet all guests upon arrival at the showroom, offering a warm, professional, and personalized service.
• Schedule, confirm, and coordinate client appointments, ensuring that the calendar is well-organized, and appointments are attended to promptly.
• Follow up on customer inquiries (via phone, email, or in-person) to ensure sales opportunities are maximized.
• Perform general administrative duties such as data entry, maintaining sales reports, and processing invoices
• Ad-hoc duties as assigned

Job Requirements:

• Minimum GCE “O” Levels
• Minimum 1 – 2 years of experience in Customer Service / Administrative or Showroom Management ideally in the interior design or home décor industry will be advantageous
• Knowledge in MS Office will be preferred

Interested applicants please send your resume to [email protected]

We regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
Lai Yu Wen (R2199207)

Our client is a well-established MNC, market leader in the Oil and Gas industry. They are looking for a Project Executive to assist their team for the next phase of their business. They are located in the North– easily accessible.

Responsibilities

• Ensure timely delivery of products and supplier documentation.
• Manage post-sales contact for project order status inquiries and maintain customer relationships in Asia market.
• Monitor supplier performance and expedite to meet delivery deadlines.
• Ensure suppliers meet product specs and packaging requirements. Assist in resolving non-conformance issues.
• Work with internal teams to ensure suppliers comply with purchase order terms.
• Keep suppliers informed and provide updates on progress, milestones, and delivery schedules.
• Prepare reports on supplier progress, challenges, and solutions.
• Travel to supplier sites as needed to verify progress and delivery.
• Expedite materials for sales orders and update records as per process.
• Submit monthly reports and report any process deviations.
• Assist with inspection planning and coordination.
• Manage project order documentation.

Requirement

• Min Diploma in Engineering or Supply Chian Logistics
• Min 2 - 3 years’ experience in oil & gas, chemical or industrial plants.
• Experience in Order processing, supply and delivery
• Able to read simple PO, technical specifications and data requirements.
• Knowledge in shipment incoterms and facilitating process will be added bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Our client is an Automotive Industry. Due to their current expansion plan, they are looking for a Customer Service Executive to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities

• Support frontline operations to deliver outstanding customer service.
• Perform administrative tasks, including job card creation, invoicing, and warranty billings.
• Engage with customers regarding vehicle servicing, repairs, and test drives.
• Manage & build positive relationships with both internal teams and customers.
• Coordinate with the Parts department and workshop to ensure timely vehicle completion.
• Assist in preparing quotations (repair and accident).
• Any other duties as assigned.

Requirements

• Min Diploma in Business Administration / Public relations or equivalent
• Min 2 years’ relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Contract duration: 6 months / 12 months

Work location: Eunos

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3800 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder
• Possess 1 - 2 years in a call centre environment, preferably in the financial industry
• Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2493

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Additional job description

Google Customer Solutions (GCS) works with ad agencies and businesses of all sizes. The Revenue Strategy and Operations (RSO) team provides business-critical insights, ensures cross-functional alignment, and designs/executes initiatives. We stay focused on aligning company priorities with day-to-day operations, and evolve early stage ideas into future-growth initiatives. In APAC, our team supports sales leadership teams across markets in defining/implementing region-specific priorities.

As a Strategy and Operations Lead, you'll lead and project-manage strategy projects/initiatives. You'll engage and coordinate with global, regional and local teams, and management. By working with sales teams, you'll use your analytical skills to develop a robust understanding of market opportunities/challenges, which you'll use to develop short- and long-term strategic initiatives. You'll provide holistic, local insights to influence global GCS strategy and roadmap. In addition, you will use regional expertise and stakeholder management skills to lead deployment of programs and sales pilots in-market, and advocate for the region.

Qualifications

Job responsibilities

• Identify high-impact strategic opportunities through data analytics and insights, and develop actionable plans to accelerate growth of GCS China business.
• Involve, align and manage relevant stakeholders across teams and markets to drive a successful implementation.
• Facilitate the communication process with executives across all levels. Build a network with sales teams members across all levels to capture seller and customer feedback and understand the opportunities and challenges.
• Lead deployment of global or regional sales programs/pilots in Greater China markets.
• Support annual business planning and resource management. Support sales teams through one-off troubleshooting, problem-solving, and training on sales program design.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory.

Preferred qualifications

• 8 years of experience in management consulting, corporate strategy, or sales operations.
• Experience in engaging across APAC markets and cultures.
• Understanding of digital marketing and Google’s products and sales programs.
• Demonstrated problem-solving and analytical skills, ability to manage stakeholders across organizational boundaries, combined with business acumen.
• Excellent communication and presentation development skills, with the ability to take complex ambiguous topics and turn them into stories that spark an audience.

Duration: 12 months

Location: PLQ

Working hours: Mon - Fri (9am - 6pm)

Job Purpose

To facilitate policyholders’, distribution representatives’ and business partners’ email queries on our product and services which will contribute to the overall positive customer experience with the company.

Responsibilities

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
• Provide excellent customer service experience; and
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements

• ‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);
• 3 years’ experience in customer servicing role (Life Insurance) - Preferred & not a MUST have

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2498

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)