Total 83,120 Full-time customer experience manager job vacancies in Singapore

Job Description

· Provide strong leadership to the customer relationship team, supervise daily operations and adopt a collaborative and high-performance work environment.

· Train and manage new staff in both customer support and ground operations.

· Manage organizational sales by developing a business plan that covers sales, revenue, and expense controls.

· Develop strategic plans to retain customers

· Supervise branch coverage to ensure effective operations across multiple locations.

· Build positive relationships with customers and vendors

· Address and manage customers’ complaints, registration, and withdrawal matters.

· Work with internal departments to ensure company meets customer’s expectations.

· Update and maintain a comprehensive training manual for staff.

Requirement

· A bachelor’s degree in business administration, marketing or management

· A minimum 5 years of customer service, sales or a related position

· Excellent interpersonal and communication skills

· Ability to lead and work with a team

· Excellent conflict resolution skill and ability to build lasting relationships with clients

· Maintain a positive attitude focused on customer satisfaction

·Able to work at least one weekend and one week night

Responsibilities

• Supervise and control the daily operation in QAC by planning of work and manpower arrangement for optimisation of efficiency.
• Review and approve quality records and other documents.
• Troubleshoot and recommend corrective actions by analysing quality results
• Liaise and co-ordinate with related parties on enquires and complaints.
• Perform internal calibration/verification and external calibration of QA equipment.
• Ensure the maintenance and calibration status of the test and measuring equipment is in proper.
• Train new QA Inspectors / Leaders / Senior Leader / Supervisor / Senior Supervisor/new Controller.
• Identify training needs and recommend relevant training for staffs.
• Perform QA Supervisor / Senior Supervisor related jobs if deemed necessary or as instructed by QA controller and above.
• Perform other QA related jobs as instructed by QA controller and above.
• Report to superior and above for any quality related incident or any incident that may have impact to quality.

Requirements:

• Min Degree in Science/Engineering or relevant discipline in relevant working experience.
• Familiar with Microsoft Word, Excel and Access.
• Good communication and writing skill in English.
• Entry level candidates are welcome.

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting
R21103142
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

The Job:

• Lead and manage the logistics operations to achieve the operations key performance index and the required service standards
• Monitor and analyze P&L of the operations, establish business controls and provide solutions to reduce cost and increase revenue.
• Defines roles and responsibilities, plans for the department’s future needs and operations; counsels employees on performance
• Works collaboratively with client and departmental staff to assure operational effectiveness, adherence to polices and procedures and maximization of flow of all incoming and outgoing material.
• Supervises and develops staff and otherwise carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Ensuring information/knowledge resources can be readily accessed and easily retrieved Manages quality system and continuous process improvement within the facility
• Additional responsibilities include, process development and continuous improvement and managing total productivity.
• Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance)
• Defines requirements for operation and ensures the implementation of new strategies and initiatives to effectively meet or exceed requirements & customer expectations.
• Drive Lean Warehousing System.
• Ensure safe work environment for all employees
• Administers and communicates company policies
• Regularly reviews performance expectations with leadership team. Providing expectations, performance planning, feedback to team members.
• Responsible for the training & development and performance discussions with staff.
• Maintain good working relationships with customers

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

· Ensure compliance with company and industry policies and procedures.

· Maintain fruitful relationships with current customers and establish good relationships with new ones.

· Manage daily operations, especially customer service and finance activities, and make improvements as needed.

· Oversee and manage all aspects of the business such as HR, Sales and Operations.

· Review trade area and identify new market opportunities.

· Keep in line with company growth strategy.

· Meet or exceed company profit goals.

· Source, train, coach and develop staff.

· Address customer issues and concerns promptly.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Understand the market, competitors and brand environment.

· Assist in any ad-hoc duties when assigned.

Requirements:

· At least 5 years of managerial exposure.

· Excellent communication and writing skills.

· Strong problem solving and analytical skills.

· Excellent organizational and leadership skills.

· Ability to multitask and manage multiple projects at once.

· A drive to reach sales and service goals.

· Ability to strategize and plan ahead.

· Well verse in English and Mandarin to liaise with Mandarin speaking clients.

· Able to work shifts hours/weekends/public holiday.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Whether you are starting your career or looking to move to the next level, a career at Curate Kitchen will broaden your reach and experience.

We are looking for dedicated and passionate F&B individuals to join our Operation and Culinary Team!

RESPONSIBILITY

a) Planning and solving of logistic related matters;

b) Ensuring that stock is kept at appropriate levels and a stocktake is undertaken at the end of each month-end

c) Liaison with procurement on food order fulfilment and the planning of the smooth and timely delivery of food. (Managing of drivers, quality management, presentation of food etc.)

d) Assist in implementing, and managing procedures to deliver the service in line with the SFA guidelines;

e) Ordering, purchasing, and checking all supplies against invoices and delivery;

f) Able to think of new strategies to improve order fulfilment processes and performance and the ability to effectively implement them well (Routing, fleet management etc.);

g) Ensure constant liaison with the Food and Beverage Department;

h) Foster and develop relationships with existing clients and customers to maintain loyalty;

i) Conducts routine checks on various kitchens (during peak periods) to ensure operations are managed well by each individual kitchen team to meet the company's expectations

j) Ensures all staffs are well-groomed and show professionalism while at work to maintain a corporate image.

~~~~~~~~

REQUIREMENTS:

* Have been working in the F & B field for at least 2 years (No experience are welcome to apply)

* Able to commit 6 days per week.

* Willing to work long hours, weekends,s and public holidays.

* Able and have past knowledge and experiences in preparing food cuisine (would be advantage).

* Resilient & ability to perform under pressure excellent communications & interpersonal skills.

* Willingness to learn and adapt.

* Have integrity and reliable to handle issues.

* Preferably someone with a degree in F&B, supply chain, Food Court, Institutional Catering, or related courses

* Basic computer literacy, including MS Word and Excel (would be an advantage)

* Candidate who posseses good knowledge of 5S, BIZSAFE, ISO22000, GRADE A Kitchen, EHS Standard, RBA Standard & MUIS regulations will have advantage.

Benefits:

* Employee discount

* Flexible schedule

* Career development

* Job security

* Friendly working environment

To apply, you may send in your resume through this portal or WHATSAPP+65 87161975 for an interview.

Thank you.

Responsibilities of the role:

• Conduct market research and identify potential clients
• Cultivate strong relationships with new clients while maintaining existing client relationships
• Collate and maintain client information in the CRM database
• Work closely with staff across departments to implement growth strategies
• Develop and implement sales strategies, retention plans and analysing sales data to inform or update marketing strategies
• Assist with drafting business plans, sales pitches, presentations, reference material and other documents as required
• Ability to manage multiple projects and meet deadlines
• Identify new business opportunities and partners
• Demonstrate strong interpersonal skills with the ability to engage effectively with various levels of management, staff and clients.

Required skills and qualifications:

• Degree in business management, marketing, or related
• At least 1 to 2 years of experience in a similar role
• Background in sales
• Proficient in MS Office and Google apps
• Experience in using any CRM
• Ability to adapt to new tools and software
• Detail oriented, resourceful and flexible
• Strong organisational skills
• Excellent communication skills both verbal and written.

Company Overview:

Hisense, a leading global manufacturer in electronics and home appliances. As a rapidly expanding company, Hisense boasts a vibrant work culture and offers significant career advancement opportunities. We seek candidates who are positive, growth-oriented, capable of handling pressure, intelligent, and passionate about realizing ambitions.

For more on our products, visit https://hisense.sg/.

Position Summary: Hisense is looking for a skilled Digital Marketing Manager to lead our digital marketing initiatives for home electronics products in Singapore.

RESPONSIBILITIES

• Lead marketing team to develop comprehensive digital marketing strategies aligned with company goals, including market trend analysis, target audience identification, and KPI definition.
• Plan, execute, and optimize digital marketing campaigns across various channels, managing content calendars, advertising platforms, and budgets.
• Create engaging content, ad creatives, and landing pages for campaign effectiveness.
• Utilize analytics tools to monitor digital campaign performance and adjust strategies based on key metrics analysis.
• Collaborate closely with the team on brand and product marketing initiatives across the customer funnel.
• Lead social content strategy and execution across channels like Facebook, Instagram, TikTok.
• Identify and establish partnerships with local content creators for effective reach and engagement.
• Oversee the strategy and refinement of campaigns across SEO, SEM, social media, email marketing, and content marketing.

REQUIREMENTS

• Minimum 3 years of experience in digital marketing.
• Demonstrable experience in leading SEM, social media, and display advertising campaigns.
• Skill in identifying target audiences and devising successful digital campaigns.
• Proficiency in optimizing landing pages and user funnels, with solid knowledge of Google Analytics.
• Strong analytical skills and data-driven thinking.
• Excellent communication and team collaboration skills.

• can work on public holidays
• can stand/work for long hours
• can work on shifts/change of shifts
• at least 10 years experiences of salon/beautician
• 
  
• Oversee daily salon operations
• Hire and train beauticians, as needed
• Organize employees’ shifts, considering peak times and seasonality
• Order beauty products, like creams and essential oils and replenish stock
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations
• Ensure all beauty treatments meet high quality standards
• Maintain staff records, including salaries and working schedules
• Promote services, products and discounts on social media
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
• Run online competitions and offer discount packages to attract new customers

Key Responsibilities:

• Lead and manage project teams to ensure successful ITSM project delivery within scope, schedule, and budget constraints.
• Develop detailed project plans, schedules, and budgets, and track project progress against established metrics.
• Identify project risks and develop mitigation strategies to minimize potential impacts on project outcomes.
• Communicate effectively with stakeholders to ensure alignment on project goals, deliverables, and timelines.
• Facilitate regular project meetings, provide status updates, and resolve any issues or conflicts that arise during project execution.
• Monitor and report on project performance, including key performance indicators, milestones, and budget expenditures.
• Manage project documentation and ensure compliance with internal and external regulations and standards.
• Drive continuous improvement initiatives to enhance project management processes and methodologies.

Qualifications:

• Bachelor's degree in Computer Science or relevant
• PMP certification is preferred.
• 5 years of experience in project management, preferably ITSM project implementation experience.
• Proven track record of successfully managing projects from initiation to closure.
• Strong leadership and team management skills, with the ability to motivate and inspire project teams.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work effectively under pressure and meet tight deadlines.
• Attention to detail and strong problem-solving abilities.
• Have some Power automate workflows / workflow design skills
• ITIL knowledge

Job Objective:

• To deliver solutions and services proposed through working closely with internal Teams, manufacturers, subcontractors, and suppliers.

Core Responsibilities:

· Lead, manage, collaborate, and work with internal staff like AV Designer, Drafter, Engineer, Site Engineer, Safety Officer, and external parties like, Consultant, Main Contractor, Subcontractor, Manufacturer, and Supplier.

· Study schematic design and construction drawings to produce AV construction drawings

· Manage Project schedules, Project budgets, changes in order, Bill of Material

· Manage customer’s expectations and deliver customer experience

· Plan, manage and schedule resources.

Our client is a multinational company in the Manufacuting industry. Due to their current expansion plan, they are looking for an Engineering Manager to join their Engineer team, in hopes of developing the current high performing team. They are located in the East – easily accessible.

The Engineering Manager's responsibles are:

• Supervise a team of Project Managers / Engineers when new projects are introduced into the company
• Liaise with automation projects to improve production efficiency and reduce manual labour
• Corporate with Management and relevant department to evaluate project specification
• Analyse projects in terms of feasibility, risk and challenges
• Handle and supervise automation projects to improve productivity
• Handle and plan for Project expenses to ensure costs are within set budget
• Develop and execute Programs to build and develop Engineering strength
• Liaise with training to engineering department and production staffs in relevant topics that can enhance their capabilities and knowledge

Requirement

• At least 5 years of relevant experience in Molding/ Medical Devices industry
• Minimum Degree in any discipline
• Familiar with technology for plant development
• Knowledge in Automation design and concept

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682
EA Personnel No: R2198636
EA Personnel Name: Oh Puey Xin

JOB DESCRIPTIONS:

• Identifying and attending important global events and trade shows to create, implement, and execute merchandising plans that help the business to grow and meet sales targets
• Maintain close relationships with local partners through regular market visits, meetings and business reviews
• Ensure business partners follow brand's standards in terms of retail operations, product assortments, visual merchandising, image and client services
• Find ways to improve and develop sales numbers through analyzing performances for all relevant accounts and monitoring competitor activities and market trends to find new opportunities.
• Evaluate current inventory and make suggestions for continuous improvement based on market research and understanding of the purchasing habits consumers
• Fully manage the complete wholesale business for the region, with a key focus in Singapore market
• Identify potential operational & business improvement opportunities
• Utilize sales data to manage, develop, and serve existing accounts and find ways to identify and convert new account opportunities for the business
• Establish new sourcing networks and strengthen existing supplier relationships desirable to our customers
• Maintain strong business relationships with suppliers and vendors
• Ensure compliance with occupational health and safety regulations
• Performs other job-related duties as assigned by Company

JOB REQUIREMENTS:

• Minimum Bachelor Degree in Business or related discipline
• Minimum 4 years of experience in B2B sales, wholesale brand consumer products with a preference for the industry
• Preferably with experience in wholesale/retail packaging and good knowledge in Wholesale vegetables & fruits products distributions through various channels
• 2A/2B/ Class 3 compulsory
• Preferably posses own transport. Required to travel from time to time
• Field work required. Need to do delivery if driver is off / medical leave or urgency of goods when required
• Willing to do rotating shift work and flexibility to work late evenings
• Able to work longer hours. Must work on weekends/PH. Strictly off on week days
• Must have knowledge to control storage room temperatures for fruits and vegetables.
• Able to withstand considerable exterior noise and extreme temperature fluctuations in warehouse
• Good knowledge of products distributions through various wholesale and retail channels
• Ability to work well in a fast-paced environment and meet deadlines

Responsibilities will include, but are not limited to:

-> Supporting operations and resource managers of the portfolio companies:

• Providing strategic guidance and technical assistance, ensuring forestry operations exceed industry standards.
• Assisting portfolio company managers with developing and implementing strategic plans which incorporate commercial and ESG objectives.
• Supervising portfolio company operations and ensuring compliance with operational S.O.P’s and occupational health and safety and environmental standards and guidelines.
• Assisting with the development of local staff skill levels.
• Implementing New Forests operational guidelines, sustainability policies and reporting frameworks including greenhouse gas inventory and emission reduction plans.

-> Supporting the fund level portfolio:

• Developing strategic plans and ensuring key strategic objectives are achieved.
• Assisting with budgets, governance, and finance.
• Assisting investment businesses with internal and external reporting.
• Co-ordination of technical collaboration between the investee companies.
• Compiling investor and internal reporting and field tours.

-> Supporting the fund Investments team in acquisition and divestment efforts:

• Initial due diligence and analysis of pipeline projects.
• Developing strategies for pipeline assets and assisting with the development of acquisition models.

-> Developing and maintaining resource, processing, and financial models for portfolio companies:

• Overseeing investee company resource description standards, including for commercial forest, carbon sequestration, and biodiversity/community use.
• Building forestry/resource financial models for strategic planning.
• Leading and supporting third-party valuation processes of portfolio companies.

-> Contributing to corporate strategy, governance, sustainability and responsible investment projects and activities across the New Forests business.

-> Working alongside and in collaboration with staff in the wider Asia operations team, including the investment analytics, carbon and environmental and social positions.

-> Engaging across the business to support strategic projects and corporate initiatives.

-> Periodic and ad hoc client and internal reporting.

We are seeking candidates with the following qualifications, experience and strengths:

• Strong experience in the management of corporate plantation forestry operations, timber processing and associated financial modelling. Experience with tropical forestry operations and relevant tertiary qualifications will be well regarded.
• Working knowledge of operational best practice and sustainable forest management standards (i.e. FSC, PEFC, IFC PS).
• Ability to manage forest resource description, estate optimization and geographic information systems used to inform financial valuations and strategic plans. Experience with carbon modelling and voluntary carbon standards would be well regarded.
• Willingness and ability to routinely undertake travel, throughout Asia, including in remote areas.

What can we offer?

Our environment is busy and supportive, and the team is professional but relaxed. If you join us, you would be joining a growing, fast paced business which is an environmental and sustainable leader in forestry investment. You will also be working with professionals who are passionate about their work!

We pride ourselves on having a supportive New Forests culture that is inclusive to all and we would love to learn how you can bring your unique skills and experience to our business. If you have experience in any of these areas, we encourage you to apply for our roles, even if you only meet some of the criteria.

To apply, please provide your resume and cover letter, explaining your interest and qualifications for the position, in PDF format, to [email protected]. Phone calls will not be accepted.

New Forests is a Certified B Corp and an Equal Opportunity Employer that values diversity and inclusion. We offer flexible working arrangements to all employees to support their work/life balance.

Job Responsibilities :

• Oversee day to day restaurant operations
• Analyse service quality and customer satisfaction
• Ensure customer satisfaction through promoting excellent service
• Respond to customer complaints with tact and professionally to manage customers’ expectations.
• Ensure the adherence of restaurant standards, service benchmarks and company rules and regulation
• Ensure compliance with sanitation and safety regulations.
• Control operational costs and identify measures to cut waste.
• Taking instructions from Headquarters and execute policies and protocols that will maintain future restaurant operations
• Lead team to implement change
• Ensuring sufficient staffing for Daily Operations
• Train new and current employees on any SOPs and best customer service practices.
• Provide leadership and team building for staff
• Create and maintain the staff schedule and track tardiness and absenteeism
• Provide regular feedback to staff to improve productivity and efficiency
• Interview potential new hires when necessary.
• Handle dispute and disciplinary matters at store level
• Responsible for team motivating and forging a performance driven team.
• Conduct staff performance assessment process

Job Requirements :

• Possess 1 year of F&B service experience
• Able to work independently and as a team.
• Excellent interpersonal and customer service skills.

Thong Yie Sze (EA Personnel Registration Number: R1112981)

Inter Island Manpower Pte Ltd (Co Reg: 200810144N/ EA License: 08C3527)

Please send your updated resume by clicking "Apply". Only shortlisted candidates will be notified

Account Manager

16 days leave

Health Insurance

At UNCANNY we believe in big-idea creative thinking and production excellence. We are one of Asia’s leading digital agencies. We solve client’s business problems through strategically crafted communications and well thought out digital experiences.

We want people who are excited about doing things in a different way, people who want to make new, innovative experiences, people who are different.

As an Account Manager. You’ll be the face of the company to our clients, and the client’s champion to the agency. Unlike Account Managers in other agencies - you will have a hunger to learn how your campaigns and experiences are made, because they’re all made in-house. You’ll have an inquisitive mind, always asking why, and helping our clients come up with creative solutions to marketing problems.

Scope of work

You will lead our client relationships on some of the most popular consumer brands in the world, creating cutting edge work. You will lead a team of us across strategy, creative and production who not only care about our clients' success, but are passionate about creating compelling consumer marketing experiences using technology.

You will be responsible for the day-to-day operation of the client account including client presentations, pushing the quality of work, and partnering with our producer team to ensure production timings are met.

You’ll build a trusted relationship with our clients to become their sounding board and ensure we’re all aligned at every step of the process.

You will grow our relationship with existing clients and support our growth team on new business leads to nurture and secure new clients.

Become an expert in the client’s category and its competitors while staying well-informed on marketing and media trends.

Influences the development of the work by sharing knowledge of the client/business/brand and demonstrating strong creative judgement, strategic recommendations and production insights to push the work.

Protects client and agency interests by thoughtfully managing resources and identifying new opportunities for growth, issues and updates.

Provides written weekly status and conference call reports following meetings to ensure client and agency are in agreement.

Committed to constantly improving our work, and how we work.

Qualifications

Preferred 5-7 years account experience in a highly creative advertising agency OR production company.

Ability to work under pressure and meet deadlines in a fast-paced creative environment.

Ability to effectively and appropriately interact with co-workers at a variety of levels, across many disciplines.

Effective negotiation and problem-solving skills.

Strong financial understanding of budgeting, estimating and agency profitability.

A track record of gaining trust and respect by consistently demonstrating sound critical thinking skills and maintaining composure in stressful situations.

Exceptional written and verbal communication skills with the ability to communicate with all levels of employees.

Highly organised with a keen sense of attention to detail

Exceptional initiative and follow through skills

Job Description & Requirements

• Assist Construction Manager in planning and executing building construction and renovation projects.
• Plan and coordinate construction activities on daily basis.
• Establish budget and schedule for construction project.
• Monitor and control expenses within the established budget.
• Recommend cost reduction initiatives while maintaining the quality and productivity.
• Oversee invoice and payment processing in a timely fashion
• Analyze construction problems and develop immediate resolutions.
• Respond to customer inquiries and concerns promptly.
• Generate construction progress and expense reports for management.
• Attend educational workshops, trainings and conferences for professional growth.
• Identify slippages or delays in constructions and adjust schedules to meet deadlines.
• Identify milestones and problem areas and accordingly recommend preventive actions.
• Work with Construction Manager to develop project plan, quality assurance plan and health and safety plan.

Requirement:

• Holds Bachelor/ Master Degree in Civil Engineering
• Have more than 10 years of site experience
• Have experience in LTA projects have an advantage

Job Overview:
Primary responsibilities include overall accountability and leadership for a complex projects successful and timely implementation as well as satisfying the intended business results. Core responsibility for managing relationships and communicating with the project sponsor, senior management, and a wide range of project contributors. Identifies key barriers to a project’s success and actively manages all mitigation activities.

Job Responsibilities

• Provide leadership and oversight on various projects of a complex nature.
• Responsible for planning, developing, and executing schedules to ensure timely completion of project deadlines and milestones.
• Ensure methodology compliance and manage resolutions, reporting to management when necessary.
• Ensure timely and accurate communication with project staff throughout the life cycle of the project. Monitor and manage the project budget. Must be familiar with the system's scope and project objectives, as well as the role and function of each team member in order to effectively coordinate the activities of the teams. Identify and monitor project risks.
• Regularly communicates to senior management regarding the status of specific project deliverables.
• Provide measurable input into new products, processes, standards or plans in support of the business.
• Effectively lead the project team to align with the business objectives, project schedule, and project budget.
• Effectively deal with difficult situations.
• Help develop solutions to complex problems.

Job Qualifications

• Degree or equivalent combination of training and experience.
• With 7 - 12 years of experience, particularly in digital transformation projects within the retail space
• Exposure to client-facing initiatives, consulting, along with an energetic and adaptable mindset
• Experience in Salesforce, Braze, Twilio, Adobe, or similar projects
• PMP certification
• Advanced knowledge and demonstrated expertise in the areas of strategy, planning and project management required processes and techniques.
• Experience with structured methodology and project planning tools.
• Organizational and planning and multitasking skills
• Excellent leadership, interpersonal, relationship-building and negotiation skills required with a solid track record for developing internal and external relationships.
• Demonstrate ethics and values to generate high team trust.
• Some travel may be required.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Job Reponsibilities

STRATEGIC CATEGORY DEVELOPMENT

• Support the Shopper marketing manager in developing category vision and cascade on channel level.
• Update Category Drivers with new products and initiatives launch.
• Generate new relevant shopper / channel insights, lead Shopper / Customer studies.
• Lead NP launch preparation from Shopper marketing side: route to trade, selling story, OPEX KPIs. Collaborate with marketing to design the best bundle and the optimum trade support.
• Participate in AOP (budgeting) process in order to reach OPEX objectives.

STRATEGIC CUSTOMER DEVELOPMENT

• Determine priorities on Category management projects, support Shopper Marketing Manager in leading top customer projects (JBP) and lead cross-customer / channel projects
• Run category, channel, and customer analysis to detect opportunities to increase category & brand sales for all customers
• Design assortment and shelving guidelines per channel in order to increase Company and Category sales
• Make proposal on shelf-display to ensure layout implementation
• Run quarterly / monthly evaluation of category management projects.

OPERATIONAL EXCELLENCE (OPEX)

• Support Shopper marketing manager in leading Operational Excellence: defining the key opportunities on OPEX topics nationally and account-specific like shelf position, assortment/ distribution opportunities, OOS, promotional executions etc.
• Deliver sustainable growth with on high sales efficiency level
• Lead OPEX scorecard, provide monthly communication of OPEX KPIs performance with Sales feedback, report qualitative summary to Shopper marketing manager and Country Manager
• Develop and deploy on-time and qualitative OPEX communication (monthly KPIs reporting, guidelines update, OPEX deployment events for sales) to ensure full knowledge of Company objectives on every Sales force level at any time

PROMOTIONAL ACTIVITY

• Support Shopper marketing manager in developing promo strategy per channel based on brand objectives and financial KPIs
• Lead the proposal of new promotional activities with our products to increase our promotional effectiveness
• Develop and deploy educational materials, based on category knowledge, to deliver Category vision and drivers.

Job Requirements

• Degree in business, marketing or economics.
• At least 3 years of experience in Shopper / Trade marketing
• Sales experience recommended
• FMCG (fast moving consumer goods) market knowledge`
• Knowledge of information system tools

MNC company located at Gul Lane looking for Logistics Customer Service Agent

Reporting to: Customer Service Manager

Location: Gul Lane

Responsibilities:

•  Process customer orders/enquiries daily by Email, fax, or phone call.
•  Coordinate and correspond to customer/sales order status.
•  Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.
•  Handle export shipments for intercompany and direct overseas customers.
•  Prepare the shipping document for local and export shipment.
•  Support in investigations of internal / external complains to identify root cause and provide solutions.
•  Ensure hazardous substance license from local customers are valid and adhere to the regulation set by NEA and SPF.
•  Ad-hoc duties assigned by supervisor.

Requirements:

•  At least a Diploma in any discipline with 1 year of relevant experience.
•  Logistics knowledge and understanding import/export preferred.
•  Handling chemicals documentations and deliveries.
•  Able to work in a fast pace environment.
• Proficient in SAP.

Benefits:

• Yearly Completion bonus
• 18 days of Annual Leave per year
• Insurance - WICA, Term Life, H&S

ABOUT CINCH:

Cinch is an exciting fintech and e-commerce business based out of Singapore. Our mission is to create a more flexible, inclusive, and environmentally friendly purchasing model for consumer electronics across Asia Pacific. We have developed a subscription-based business model for customers to flexibly and conveniently access their favourite tech products, disrupting a c. US$700bn industry! Consumers now have the ability to pay monthly, keep it as long as they want, and the ultimate flexibility to return, purchase or upgrade to the latest model.

We have recently raised a pre-seed round from highly reputable investors from around the globe. With these funds we're building a diverse team who are passionate about generating social impact, are motivated by the opportunity to deliver new experiences, change consumer behaviours and establish new industry norms, and who thrive in the uncertainty and speed of a start-up environment.

ABOUT THE ROLE:

To accompany its growth, Cinch is looking for a Customer Excellence Specialist. The role encompasses the establishment of a customer excellence framework and team to ensure that all of our customers have an as positive experience as possible, contributing to the Company’s success.

Interested in joining a promising startup that just got funded and accompanying it from 0 to 100?

Apply at: [email protected]

WHAT YOU’LL DO

• Manage and build the Customer Success team from the ground up
• Develop and maintain a healthy and trusting relationship with our B2C and B2B customers
• Be the main point of contact for customers and ensuring a seamless experience
• Find creative solutions to fulfil customer needs
• Represent the voice of the customer and employee in leadership meetings
• Establish KPIs on a monthly, quarterly and annual basis
• Extract data from CRM tools to interpret data sets, developing dashboards to carry out analysis
• Plan, strategize and implement systems for pre and post sales customer excellence
• Plan and allocate resources to effectively staff and accomplish department goals

ABOUT YOU

• 3-5 years of experience in Customer Success / Engagement
• Interpersonal skills to effectively manage, interact, negotiate and communicate with all stakeholders
• Document customer use
• Skilled at building positive relationships with customers and have excellent verbal and written communication skills

PERSONAL QUALITIES (as important as skills!)

• Entrepreneurial: You might already be a founder or have that startup spirit - you certainly don’t want to just be an employee.
• Creative: You think outside the box to relentlessly find innovative solutions
• Challenger: You like to push yourself and go beyond your own goals. We’re ambitious and we want you to be too!
• Quality-driven: You create great work you’re proud of!
• Team player: You share ideas, convey the vision, empower your team

We are looking for an experienced Restaurant Manager to join our passionate team at Seroja .

We offer a fixed 2 days off on every Sunday & Monday .

All Candidates should be experienced , passionate and have a strong desire to work in the food industry .The role will require candidates to work well in a team and be well-versed in the food & beverage .

Duties will include

-Oversees daily operations of the restaurant.

-Provide a leading and consistent guest experience.

-Achives financial and quality targets.

-Represents the brand and promotes the restaurant.

-Manages and lead the team of colleagues in the areas of manpower planning ,

recruitment , supervision , coaching and counselling.

-Performance management , review and talent management.

-Oversee the beverage programme with the sommelier and recommend suitable

beverage for establishment.

The position requires:

- Relevant work experience in a fine dining establishment.

- Keen attention to detail.

- Adequate wine knowledge.

- Team player with outstanding interpersonal skills .

- Good presentation and influencing skills.

- Ability to work and thrive within a diverse environment.

- Self motivated and energetic.

- Ability to work effectively and contribute in a team across divisions.

What we offer :

-14 days Annual Leave

- Annual Bonuses

-Medical Insurance

- Performance incentive

- Staff meal

- Competitive salary

- Data Analysis: Collect, analyze, and interpret marketing data to provide insights and recommendations for improving marketing strategies and campaigns.

- Performance Tracking: Monitor and report on the performance of marketing initiatives, including ROI, conversion rates, and key performance indicators (KPIs)

- Data Visualization: Create visually engaging reports and dashboards to present data-driven insights to the marketing team

- Team Leadership: Manage a marketing team, providing guidance, mentorship, and support, and ensuring they meet targets and objectives.

Service Provider Management: Establish and maintain relationships with service providers

- Quality Assurance: Implement quality control measures to ensure products or services meet established quality standards and customer expectations.

- Cross-Functional Collaboration: Collaborate with other departments (e.g., sales, finance, customer service) to ensure operational processes support their needs

- Product Knowledge: Develop in-depth knowledge of the products or services being offered to effectively communicate their features and benefits.

- Customer Engagement: Engage in professional and informative conversations to build rapport with potential customers and address their needs and concerns.

- Appointment Setting: Schedule appointments or follow-up calls for interested prospects or direct them to the appropriate sales representative.

- Complaint Reception: Receive and document customer complaints through various channels, such as phone, email, chat, or in-person interactions.

- Issue Resolution: Investigate and analyze customer complaints to identify the root causes and work to resolve them to the customer's satisfaction.

- Payment Record Management: Maintain up-to-date and accurate records of customer payments for membership dues, ensuring data integrity (for membership)

- Reporting: Generate reports and provide periodic updates on payment records, membership renewals, and related metrics to management.

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies.

Cyber Security, Information & Technology Risk Management
You will be a part of an independent risk management function to protect the firm’s information technology assets, including business data, from external threats and operational risks, and to facilitate the firm’s digitalisation journey in a secure manner.

What impact can you make in this role?
You will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.

What will you do as an VP, Lead Risk Manager?

• Formulate and maintain cyber, information and technology risk policies, standards and guidelines for the firm
• Act as a domain expert and trusted partner in information and technology risk; work closely with Information and Technology Risk Officers and stakeholders in various functions to enforce information and technology risk management policies and standards
• Enhance and finetune IT risk assessment methodology and processes
• Conduct regular awareness training for staff on cyber, information and technology risks, including policies, standards and relevant topics; periodically publish security awareness articles
• Conduct periodic and ad-hoc assessments to monitor compliance with security policy and security controls design and operating effectiveness; review information and technology risk, audit and operational risk issues to identify root causes and trends, and recommend appropriate remediation
• Define and execute the program of work for information and technology risk management, including budgeting, prioritization, resource allocation, and coordination with internal and external partners
• Identify and assess emerging risks, and devise effective mitigating controls together with stakeholders
• Work closely with peers in TG, and partner with Operational Risk Management (ORM) in monitoring operational risk tolerance metrics, operational risk events and control deficiencies, as well as reporting and escalations to relevant Risk Committees

What qualifications or skills should you possess in this role?

• Bachelor's Degree in Information Technology, Computer Science, Engineering or equivalent
• More than 10 years of relevant experience in financial services industries, with minimum 5 years in risk functions involving Information, Technology and Cyber Security risk
• Professional knowledge and experience with industry Information, Technology Risk or Cyber Security management frameworks
• Equipped with professional business partnership and virtual team management experiences
• Strong influencing, problem solving, analytical and interpersonal skills
• Experience in organisation IT risk appetite and key risk indicator management, monthly data driven report generation and presentation to senior management, and independent assessment of incident root cause analysis will be required
• Possession of professional qualifications - CISM, CRISC, PMP, CISA, CISSP - will be advantageous

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

GIC is a Great Place to Work

At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

GIC is an equal opportunity employer
As an employer, we passionately believe every individual brings with them unique diversity of thought and perspectives to meaningfully enrich perspectives of GIC teams to drive competitive performance. An inclusive environment yields exceptional contribution.

Learn more about our Technology Group here:
https://gic.careers/group/technology-group/

For your application to be considered, please apply directly at:

https://careers.gic.com.sg/job-invite/15673/